470 Client Satisfaction Jobs - Page 6

Job Title: Site Visit Associate Corporate Office: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 0 to 5 Years Education: Any Graduation Salary: As per Industry Standards + Attractive Performance-Based Incentives Preferred Candidates: Male or Female Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Site Visit Associate, you will play a key role in providing potential customers with an immersive, first-hand experience of our managed farmland properties. This role involves conducting farm visits, engaging with prospects, and converting interest into sales while ensuring an informative and enjoyable experience. If you love nature, enjoy traveling, and have a passion for sales, this role is for you! Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit targets while driving customer engagement and bookings. Maintain accurate CRM records of all customer interactions, inquiries, and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with well-educated, high-net-worth (HNI) customers. A passion for nature and sustainabilityaligning with our eco-conscious values. Sales-oriented mindset with proven ability to meet or exceed targets in a fast-paced environment. Persuasive and soft skills to engage clients effectively. Strong organizational skills and attention to detail for efficient follow-ups and CRM updates. Ability to work independently and as part of a team. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week One day off per week (excluding weekends). One additional day off every alternate week (excluding weekends). Festival & Casual Leaves provided as per company policy. Incentives: Attractive performance-based incentives in addition to the fixed salary. Travel & Accommodation: Site visits involve travel to farmlands (50-200 km from Bengaluru) as per client visit schedules. On other days or when there are no customer visits, Site Visit Associates will work from the Corporate Office (Base Location). Fuel expenses reimbursed for candidates with own vehicles (car preferred). If working late or at distant locations, accommodation and meals are provided at well-maintained farm villas and guest houses. Secure and Comfortable Farm Stay: Farmlands are well-maintained, secured with CCTV, security personnel, and domestic pets. A peaceful, safe, and family-friendly environment with round-the-clock security. Why Join Us? Be part of a growing Agri-Tech company that combines technology and sustainability. Interact with high-net-worth individuals who are passionate about nature and sustainable living. Work in an employee-friendly environment that values work-life balance and personal growth. Enjoy a dynamic mix of office and field work, offering variety and exposure. Contribute to eco-friendly farming and make a positive impact on the planet. Please note that our consulting services are entirely client-funded, and no fees are charged to candidates at any stage. Name of the Recruitment Consultancy: MANAV SANSADHAN VIKAS SALAAHKAR LLP

As a Local SEO Specialist, your role is critical to ensuring our clients rank at the top of local search results, driving foot traffic, generating leads, and helping us maintain our 9-Star client satisfaction ratings. Your work will directly impact our reputation as India s leading real estate digital marketing agency. Key Responsibilities: Optimize Local Listings : Optimize 3 accounts every day. (Profile Optimization, NAPW 5 in a day, Bulk posting 1 client a day). Increase Search Visibility : Achieve top rankings for location-based keywords and increase local search traffic by at least 30%. Develop Targeted Strategies : Conduct competitor analysis and create custom strategies to help clients dominate local search results. Monitor and Report Performance : Deliver monthly reports to clients, demonstrating progress on KPIs such as traffic, rankings, and lead generation. Content Optimization : Work with the content team to create location-specific, SEO-friendly content that resonates with the target audience. Stay Updated : Keep up with the latest Google algorithm changes and local SEO trends, applying them to client strategies. Who You Are: Experience 3+ years of hands-on experience in local SEO, preferably in real estate or a location-sensitive industry. Proven track record of improving rankings and driving traffic through local SEO strategies. Skills Expertise in tools like Google My Business, SEMrush, Ahrefs, and BrightLocal. Strong understanding of local search algorithms, keyword research, and technical SEO. Excellent communication and client relationship management skills. Mindset Results-driven and proactive, with a commitment to achieving measurable success. Detail-oriented and organized, with the ability to manage multiple projects simultaneously. A team player who thrives in a collaborative, fast-paced environment. Job Type: Full-time, In office Benefits: Health Insurance PF Accidental Coverage Insurance 5 days working Contact Information For any inquiries or to submit your application, reach out to: Email : info@digitalmojo.com

-Review and assess assessment reports to understand client needs accurately. - Communicate effectively with parents to confirm admissions and address any inquiries they may have. - Facilitate the search for suitable trainers and allocate them to clients based on their requirements. - Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction. - Calculate and collect admission fees and tuition fees accurately and on time. - Address concerns raised by trainers and parents, resolving them promptly and efficiently. - Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction. - Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation. - Track and update attendance records to monitor client engagement effectively. - Monitor trainers to ensure compliance with INTERVALs terms and conditions and maintain service quality. - Evaluate trainers and analyse their training needs to enhance service delivery. - Manage student and trainer data efficiently and confidentially. - Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports. Requirements - Bachelor\u2019s degree from a recognized university. - Relevant work experience: 0-2 years as a Customer Relationship Executive. - Proficient in computer spreadsheets and Microsoft Office products for data management. - Ability to remain calm and composed in challenging situations. - Strong customer service skills to address client concerns effectively. - Excellent problem-solving abilities to resolve issues related to business and everyday situations. - Desire to enhance the customer experience through proactive engagement. - Excellent communication skills, both verbal and written, to facilitate effective interaction with clients and internal teams.

The main task will be client calling. A polite and professional communication style Confidence in handling client conversations Basic working knowledge of Excel, Word, and PowerPoint Willingness to assist with follow-ups and documentation

Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195

Own and hit/exceed the sales target of onboarding enterprise sellers. Build sales discipline weekly tracking, pricing/profit, onboarding funnel, etc. Effectively communicate the value proposition through proposals and demo to prospective accounts. Develop a deep cross-functional understanding of operations, client servicing, billing etc. to drive business. Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives. Preferred Skills Qualifications Proven sales experience in meeting or exceeding targets and interacting with Enterprise levels of client organization, including top officials( Directors/VPs) and C-level. Proven ability to conceptualize, drive, and implement sales strategy and process with a client-centric approach. Continuously research and remain knowledgeable of industry trends and competition. Excellent written and verbal communication skills. Able to drive customer-centricity. Quick learner, adaptable to changing business needs. A bachelor s degree in Business, Marketing, or a related field.

"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates Virtual or Walk-in Interviews CONTACT: Kamya- 9084148502

Hiring: Email Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA + Incentives Shift: Day shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email Process) to handle inbound customer queries and provide excellent service for a reputed BPO. Eligibility : Experience: Minimum 2 Years in Voice/Chat/Email Support (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills and written skills (English) Key Skills: Customer Handling / Customer Support Inbound Email Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and join a leading BPO for a rewarding career in customer support!

Responsibilities: * Manage customer relationships through effective communication and problem solving. * Ensure client satisfaction by delivering exceptional service and resolving queries promptly. Accessible workspace

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers. Own the end to end planning and execution of aligned advertising strategy and become the face of Amazon Ads for the advertisers. Build solid relationships with advertisers and agency stakeholders, displaying a dedication to delivering first-class service and advertising solutions. Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs. Keep regular track of defect metrics (like high ACoS/high CPCs) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns. Track the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals. Conduct to quarterly performance reviews with advertisers along with the program manager and business development manager. Drive operational excellence to ensure SLA adherence and client satisfaction Proven experience (1-3 years) in ad operations, online marketing or programmatic advertising 2+ years working in an external client facing environment Bachelors degree; emphasis in Marketing, Economics or Business preferred Strong Excel and PowerPoint skills Creative and strategic vision to build value proposition for clients and property Strong analytical skills as well as experience in applying those skills in the advertising domain Ability to work cross-functionally and with a wide range of employees Ability to analyze internal and external campaign metrics to assess performance drivers, identify insights Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Media planning story-telling capabilities MBA or other related masters degree Professional experience in online advertising client facing roles (account or campaign management) Experience in e-commerce, advertising or any other digital marketing field

Responsibilities Process and check transactions on Pension Application forms within defined Service Level Agreements. Utilize available resources which would include technical documentation, computer system application features, co-workers and Subject Matter Experts. Analyze internal and external correspondence to determine appropriate action needed. Research and answer CTT Question/Problem Useform on assigned days adhering to the turnaround time. Need to be consistent in training workers to utilize the available resources for procedures and researching questions and communicate procedures through appropriate channels. Coaching and feedback. Identify training needs/refreshers and addressing error disputes Collaborate with trainers, fellow SME s and other business partners. Perform/Partake other work related duties or special projects, as required/assigned. Adherence to compliance, information security, internal & external statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process (DB Role) Perform manual defined benefit calculations including benefit payouts, quotes, annuities, and rollovers. Investigate and resolve calculation problems, which include balancing/reconciling accounting and recordkeeping entries for plan accounts. Identify and interpret plan provisions to determine pension benefits. Partner with Administration, RIS Trade Desk, RIS Actuarial to resolve Plan Sponsor or Participant questions and issues. Qualifications Maths & Stats

Identify and prospect potential clients, industries, and markets for business expansion. Develop and execute strategies to acquire new business opportunities and build long-term relationships. Conduct market research to identify trends, customer needs, and competitive landscape. Generate and qualify leads through various methods including cold calling, networking, and social media. Present and promote company products/services to potential clients, effectively communicating value propositions. Prepare and deliver compelling sales presentations, proposals, and contracts. Negotiate terms and pricing with clients, ensuring mutual benefit. Work closely with the marketing team to create and refine promotional strategies and materials. Collaborate with cross-functional teams to ensure seamless delivery of services and client satisfaction. Maintain up-to-date knowledge of industry trends, market conditions, and competitor activities. Meet and exceed sales targets and KPIs on a consistent basis. Prepare detailed sales reports and track progress towards business development goals. Attend industry events, trade shows, and networking opportunities to represent the company and generate new leads.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

Phone banking, Day shift, immediate joining Average communication welcomed Min HSC Openings for inbound as well as outbound process available Location- Malad, Thane, Airoli, Rabale Required Candidate profile if interested then call/whats app Sujal @ 9867369341

Role & Responsibilities Responsible for demand generation and deal closures of incoming leads and inquiries Responsible for supply generation by onboarding and training partners on the platform Generate revenue for the company by up-selling and cross-selling services Call potential clients and explain business product and service offerings Conduct competitor analysis, marketing and operational analysis Build new and optimize existing packages for pricing, offers and discounts Define and analyze metrics and KPIs to efficiently track progress Preferred candidate profile Good communication skills Good negotiation and soft skills Foodies are preferred Need people who are energetic, confident and street smart Fresher and experienced both can apply Perks and Benefits Rewards, Incentives & Bonuses Special Meals & Food Trials Flexible Timings Full of Learnings Awards and Recognition

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About iamneo: iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale. As a bootstrapped-profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies. Job role: We re looking for energetic, detail-oriented Client Account Manager to join our team. You ll play a key role in supporting our client projects, working closely with cross-functional teams, and helping us deliver top-quality service to our clients. Requirements: Educational background, preferably in the fields of computer science or engineering for technical project managers Familiarity with the university placement process and the role of training and assessment in student preparation. Technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills, written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office Travel needed, with a primary focus on supporting clients in your base location. Good to have - Prior experience in ed-tech organisations Location Options: Gujarat Responsibilities Project Support: Collaborate with our teams, clients, and vendors to ensure seamless project execution. You ll gather client requirements, schedule assessments, and coordinate with content and development teams to deliver courses on time. By helping keep projects on track, you ll contribute to meeting client needs and expectations. Onboarding of Learners: Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program. You ll be responsible for creating a smooth and positive start for learners. Documentation & Progress Tracking: Stay organized and detail-oriented! Track and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates. Your role will be central in ensuring that project documentation is accurate and up-to-date. Learner Progress Reporting: Regularly assess and compile learners progress and share this information with clients. You ll be key in providing clients with clear insights into their learners development and achievements. Client and Stakeholder Relations: Work directly with clients and stakeholders to build strong, positive relationships. You ll play a part in keeping clients happy by addressing issues swiftly and professionally, ensuring any concerns are resolved and client satisfaction is maintained. This role is full of variety and provides excellent hands-on experience, including the opportunity to travel and work with a range of clients across India. If you re looking for a position that s dynamic, exciting, and packed with growth potential, apply now to start your journey in Customer success with us!

YuCollect is part of the Yubi Group, an end-to-end tech infrastructure powering the entire credit lifecycle for all stakeholders across Indiafinancial ecosystem. Role Summary: We are seeking an enthusiastic and driven Business Development Lead to join our dynamic team. The successful candidate will be responsible for generating leads, following up, and closing deals to drive business growth in the SaaS, Service Sales, and Marketplace industries. This role demands a proactive approach, excellent communication skills, and a deep understanding of sales strategies. Key Responsibilities: Lead Generation: Identify and cultivate new business opportunities through various channels. Research and target potential clients that align with our industry focus. Follow-Up: Engage with leads to assess their needs and tailor solutions accordingly. Maintain consistent communication to nurture relationships and keep prospects engaged. Closure: Convert leads into clients by negotiating contracts and closing deals. Work collaboratively with internal teams to ensure smooth onboarding and client satisfaction. Travel: Extensive travel to engage with possible leads Requirements Experience: 2-5 years of experience in business development, sales, or a related field. Prior experience in the SaaS, Service Sales, or Marketplace industries is highly desirable. Skills: Strong sales acumen and proven track record in meeting or exceeding sales targets. Excellent communication skills, both verbal and written, in local and English languages. Exceptional networking abilities to build and maintain robust industry connections. Problem-solving skills to address client challenges and develop effective solutions. Confidence and professionalism in presenting to and engaging with potential clients. Industry Knowledge: Familiarity with SaaS platforms, service sales models, and marketplace dynamics is advantageous.

YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollects solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Requirements Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

PURPOSE AND SCOPE: HR Manager who will implement, and execute HR programs and practices, collaborating with all stakeholders, meeting service deliverables and quality and ensuring team adherence to all KPI s, SLAs, Compliance, Legal, Human Rights, and Labor requirements. Role will report to a cluster HR leader and will be part of regional HR team. Scope of role will be Sales and Technical operations function in the Medtech business. The employee base for these functions is approx. 300 Employees. PRINCIPAL DUTIES AND RESPONSIBILITIES: Ensures the teams are applying HR policies and employee programs fairly, consistently, and in accordance with Company core values, mission, and labor laws. Policies, programs and processes may include Compensation, Benefits, Recruiting, Learning Development, Employee Engagement, Retention, HR audits, and HR administrative tasks per global, regional, or local requirements. Assists with evaluation of business requirements and works in collaboration with the Cluster HR Head, Strategic HR Business Partners of the Businesses and Center of Excellence teams to ensure communication, implementation, and support of any fully approved program or process can be done effectively. Ensures team provides appropriate service of such programs and processes and has appropriate feedback mechanisms. Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ensures quality of problem/resolution responses and investigations to safeguard the uniform and equitable treatment of employees. Continuously assesses quality of procedures, SOPs and SLAs and implements changes as necessary to ensure client satisfaction. Uses data tools and people related metrics to diagnose and identify trends and develop proactive steps to avoid recurring issues. This includes the team usage of case management and documentation measures. Stays current on employment and labor practices and is experienced with managing Employee relations matters. Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities. Performs other related duties as assigned. EDUCATION AND REQUIRED CREDENTIALS: MBA in human resources. EXPERIENCE AND SKILLS : 10- 12 years of experience including leading team. Demonstrated ability to be an agent of change . Must be able to manage multiple and conflicting priorities . Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. Collaborates at all levels through listening, sharing, and building upon ideas, challenging others ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved. Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. Demonstrates excellent communication skills - both written and verbal including English Can work independently and can manage multiple and competing priorities. Has strong business acumen in addition to Human Resources skills. Is a strong team player Has an unquestionable commitment to confidentiality, integrity, and privacy. Healthcare experience a plus. At Fresenius Medical Care, we are committed to creating a diverse and inclusive workplace where every individual is respected and valued. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, gender, age, nationality, sexual orientation, disability, caste, or any other characteristic protected by applicable laws. We believe in fostering a culture of fairness, respect, and equal opportunity, where everyone has the chance to thrive and grow.

Responsibilities: * Manage customer relationships through CRM software * Ensure high levels of client satisfaction & retention * Develop strong communication skills with clients * Collaborate on CRM strategy & execution

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1200+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Achieved marketing automation software Awards 2021 Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius Sales @ LeadSquared At LeadSquared, we love fearless Sales Rainmakers. Hustle, Work, Repeat is something we live by in sales. Your success is directly proportional to the responsibility you hold. If you are curious to learn about the business, thrive to be better every single day, have a scaling attitude in your DNA, have the zeal to drive your team to success and love enjoying the exciting perks that come along, we look forward to onboarding you. What better way to earn?! The Role: As a sales professionals you will be responsible for building and maintaining client relationships, identifying potential customers, developing sales strategies, presenting product offerings, negotiating deals, and managing ongoing accounts to achieve sales targets, ensuring client satisfaction by acting as a bridge between the company and the customer; essentially focused on closing deals and fostering strong client connections. Key Responsibilities: Actively search for new clients through networking, cold calling, and market research to identify potential sales opportunities. Manage the entire sales cycle from initial contact to closing deals, including qualifying leads, scheduling demonstrations, presenting proposals, and negotiating contracts. Deliver compelling presentations to prospective clients showcasing product features and benefits, highlighting value proposition. Stay informed about industry trends, competitor activity, and market dynamics to identify new business opportunities. Work closely with marketing, customer service, and product development teams to ensure client satisfaction. Introduce Leadsquareds Solution to appropriate buyers within the Targeted Geographical Market. Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts. Requirements: 4+ years of experience of selling Software Products in one or more of following spaces: CRM, Sales to enterprises. Bachelors degree (or equivalent work experience) business, marketing and sales or related field of study Confidence in delivering persuasive presentations to potential clients. Ability to analyze the customer needs and map them to software solution which addresses the needs is going to be extremely desirable. Strong work ethic, ability to self-motivate, multi-task and work independently or within a team. Willingness to travel as needed to meet with clients and prospects. Excellent verbal and written communication to effectively present information to clients and internal stakeholders. Somebody who customers will not hesitate to call when they are in problem or call you because they love to talk to you. Why Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested? If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Responsibilities: * Maximize revenue through upselling & retention * Manage client relationships from onboarding to renewal * Ensure customer satisfaction through proactive support

Access SUPPORT - JOB DESCRIPTION The Solution Center Access Support Team provides support to internal and external clients utilizing the JP Morgan Access product, which is a website for making transactions & payments for any line of business in J.P. Morgan. The team services many clients (companies) and offers various products including international payments. As a member of the Access Support team you will be part of a high performing global team and will have the opportunity to work with a variety of different clients and internal partners. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business. You will be challenged to stretch outside your comfort zone, learn new things, and to challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners. Responsibilities will include Providing support for inquiries will be received via phone and internal case transfer for clients and internal partners. Troubleshooting of login to JP Morgan Access related issues Troubleshooting of wire import & NACHA failures. Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards. Accurate and timely documentation of all inquiries received. Support the development and maintenance of policies, procedures, and training materials. Escalation of issues as necessary, ensuring that the defined escalation procedures are followed. Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals. Required Skills 2+ years of Customer Service experience. Flexible to work in night shifts. Able to work on holidays and outside of normal coverage times as needed. Be self-motivated and self-managing, demonstrating sound judgment and effective decision making. Effective analytical approach and complex problem solving skills. Effective time management and organizational skills Strong spoken and written communication skills. Able to translate complex technical information into simple terms. Ability to communicate and consult with clients concerning highly sensitive information Able to build and maintain good working relationships with business partners and technology. Qualification Graduate