1396 Client Satisfaction Jobs - Page 47

Are you ready to make a significant impact in the world of product implementation? Join our dynamic COS group as a Technical Implementation Specialist, where youll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment. Job Summary As a Technical Implementation Team Leader within the COS group, you will coordinate all aspects of product implementation setups, working closely with business partners and clients. You will leverage your understanding of mainframe, file validation, and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation. Job Responsibilities Exhibit ownership and client satisfaction Manage clear expectations and timelines Communicate status updates to partners/clients Demonstrate creative problem-solving Adhere to policy and procedures Escalate and resolve issues timely Record observations and escalate as needed Identify gaps and recommend solutions Handle multiple requests simultaneously Manage conflict and mobilize resources Assist in product setup per requirements Required qualifications, capabilities, and skills Communicate effectively verbally and in writing Analyze logically with attention to detail Manage multiple work requests efficiently Test mainframe or transmission files Understand system, regression, or UAT testing Query SQL databases proficiently Create test cases and scenarios Preferred qualifications, capabilities, and skills Automate tests using tools like VBA, Selenium Utilize UI Path for workflow automation Hold an engineering degree with 3+ years experience Implement treasury products technically Work in banking or financial services Understand US and Canada treasury products Facilitate client discussions effectively

Are you ready to make a significant impact in the world of product implementation? Join our dynamic COS group as a Technical Implementation Specialist, where youll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment. Job Summary As a Technical Implementation Specialist within the COS group, you will coordinate all aspects of product implementation setups, working closely with business partners and clients. You will leverage your understanding of mainframe, file validation, and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation. Job Responsibilities Exhibit ownership and client satisfaction Manage clear expectations and timelines Communicate status updates to partners/clients Demonstrate creative problem-solving Adhere to policy and procedures Escalate and resolve issues timely Record observations and escalate as needed Identify gaps and recommend solutions Handle multiple requests simultaneously Manage conflict and mobilize resources Assist in product setup per requirements Required qualifications, capabilities, and skills Communicate effectively verbally and in writing Analyze logically with attention to detail Manage multiple work requests efficiently Test mainframe or transmission files Understand system, regression, or UAT testing Query SQL databases proficiently Create test cases and scenarios Preferred qualifications, capabilities, and skills Automate tests using tools like VBA, Selenium Utilize UI Path for workflow automation Hold an engineering degree with 4+ years experience Implement treasury products technically Work in banking or financial services Understand US and Canada treasury products Facilitate client discussions effectively

Job Title: Front Desk Executive Location: Gurugram, Haryana Job Type: Full-time Reports to: School Administrator Job Summary: The Front Desk Executive serves as the first point of contact for students, parents, instructors, and visitors. This role is essential for creating a welcoming and organized environment at the music school. The ideal candidate will have excellent communication skills, a warm and friendly demeanor, and the ability to manage administrative tasks efficiently. Key Responsibilities: Greet and assist students, parents, and visitors in a professional and friendly manner. Answer incoming calls and respond to inquiries regarding classes, schedules, instructors, and fees. Schedule and confirm music lessons, classes, and appointments using the schools booking system. Maintain an organized front desk area and ensure all information is up to date. Handle student registrations, renewals, and maintain accurate student records. Collect and process tuition payments, issue receipts, and track accounts. Coordinate with music instructors regarding class timings, room assignments, and student needs. Communicate school updates, events, and policies to students and parents. Assist with organizing and promoting recitals, workshops, and school events. Ensure compliance with school policies, including safety and attendance protocols. Qualifications: High school diploma or equivalent; additional certification in office management or customer service is a plus. Previous experience in a receptionist, administrative, or customer service role (experience in an educational or arts environment is a bonus). Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel) and comfort with using scheduling software. Strong organizational skills and attention to detail. Friendly, professional demeanor with a passion for the arts or music. Preferred Qualities: Passion for music or familiarity with musical instruments and education. Bilingual abilities (depending on the community served). Ability to multitask and remain calm under pressure. Working Hours: Mon-Sun 11:00am-8:00pm, Tue-Weekly off Compensation: Per skills & experience.

Job Summary: As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- 1. You study service history of the appointed customer and prepare yourself to attend the customer one day prior. 2. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. 3. You advise customers for suitable service product and required jobs to be done as per the customers need. 4. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. 5. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. 6. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. 7. You keep on updating the vehicle status to customers during service. 8. You follow up with the workshop for completion of job as per promised time. 9. You confirm the readiness of car after visual inspection and inform customer about delivery time. 10. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. 11. You call customers after 3 days of vehicle delivery to know the post service feedback. 12. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.

Join our vibrant coffee shop team! Deliver exceptional customer service, craft delicious drinks, whip up tasty treats, and keep our space sparkling clean. Enjoy flexible hours, fantastic perks.

Quality Kiosk is hiring Customer Success Manager. Job Title: Customer Success Manager Large Enterprise Clients Location: Ghansoli, Navi Mumbai Employment Type: Full-Time Experience: 510 years (preferred in managing enterprise-level accounts) Industry: IT Services / SaaS / Enterprise Solutions About the Role We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills. Key Responsibilities Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty. Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations. Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes. Promote a Success Culture: Foster a customer-first culture across the organization. Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence. Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics. Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team. First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges. Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills. Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues. Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery. Qualifications: BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers. Strong strategic thinking and ability to manage multiple stakeholders. Exceptional verbal and written communication skills. Analytical mindset with a problem-solving attitude. Experience working in SaaS, IT services, or cloud-based technology environments is preferred. What We Offer Competitive salary and performance-based incentives Collaborative and inclusive work culture Opportunities for continuous learning and professional growth Flexible working environment and work-life balance support

Night Shift - Voice Process. Ability to speak English accurately and clearly. Candidates who can speak multiple regional languages are preferred. We are looking for candidate who is locally available in Tirunelveli only. Freshers welcome

About the Role: The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Should be able to set the targets for the renewals based on the monthly portfolio To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling Compliant Management- To identify & resolve the customers' complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular reviews & terminate the non-revival accounts Should be able to analyse data and over the challenging areas to improve month-on-month performance. Should be able to share the monthly dashboard with the analysis and recommendations Key Result Areas: Managing Residential & Commercial Renewals Deliver budgeted profit through Price Increase Lead Generation and self conversion Customer Retention Competencies (Skills essential to the role): Attentiveness. Clear communication skills. Ability to use positive language. Time management skills Data Analysis Educational Qualification / Other Requirement: Graduation Role Type / Key working relationships: Individual Contributor Internal team External stakeholders What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds

Job Description Overview of Fieldwork team: Fieldwork team uses our proprietary tool called IPP which does target list matching with our panel, list upload, emailing, campaign creation, redirections, sample out, fax handling etc to ensure all project sampling activities done properly. Broad Responsibilities: Work on the assigned Sampling task and ensure quality completion in a quick TAT Identify and implement innovative techniques and solutions that can be adapted into Sampling workflow as best practices Conduct quality control checks on process front to ensure error free deliverables Coordinate and consult with Project Managers on prioritizing the work and its deliverables without compromising on client satisfaction and assigned deadline Should be committed for BCP (Business Continuity Plan) when needed Pre-requisites for hiring: Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience Strong Knowledge of Excel, Word, and any programming language would be added advantage Adaptability, flexibility and the ability to work under pressure Strong organizational and communication skills Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . Willing to work in US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM) Qualifications BCA/BSc graduate

We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: After Sales Specialist/Manager Job Location: Vashi (Navi Mumbai) Experience: 3 year to 8 years Weekly Off: 6 Days working (2nd & 4th Saturday Off) Benefits : Yearly Incements Roles & Responsibilities: Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Enhance overall customer experience by coordinating and following up with internal and external customers. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Desired Candidate Profile: Good communication skills. Good Exposure to Microsoft Excel is a must. Good experience in internal coordination within the team & other required departments. Should have a positive attitude & should be confident to accept new challenges. Why Join Us? Excellent Inputs & Real Time Support given by management to achieve realistic targets Professional development & career advancement opportunities within the Homebazaar.com Young & Vibrant work Culture. What will we give you? Fixed Salary + Half Yearly Increment(Performance Based) How to Apply? Kindly share your resume on niveditha.rayappan@homebazaar.com and for more details contact on 8655670093

WSP is looking for a passionate and dynamic team leader for our Nature Services discipline in GCC India. The person would lead a diverse team of professionals and would have following responsibilities: Key point of contact for UK-based business, including direct liaison with Nature Services & Arboriculture business s directors Commercial management and reporting, workload forecasting and planning of resources for the team Supervising and directing local delivery to support projects and assisting in the professional and technical development of Nature Services colleagues Providing operational and technical leadership in the coordination and successful delivery of our work delivered by ecology iCRC colleauges Ensuring client satisfaction and providing support in the production of outputs, as required Responsibilities Project management, technical leadership and timely delivery of technical outputs from inception to completion with a range of internal UK colleagues including: Act as the technical face of the India-based Ecology team Local health and safety, welfare, risk, information security, and assessment / compliance Project, programme and financial management Represents the interest of team which he/she leads Record of leadership of projects and teams, providing consultancy services at a high level to client. Have proven successful project management record of larger, multiple and/or more complex projects and tasks Possess excellent commercial skills and accountability and drives commercial excellence within their projects and teams Have proven track record of technical oversight and guidance of people, teams, proposals, and projects Proven track record in producing clear and well written bid documents/ reports and communicates professionally and concisely to clients and co-workers Ensures and maintains a high-quality standard of work from all team and project members through robust review and constructive and developmental feedback Understands the challenges and works collaboratively to find, and implement solutions Excellent written and verbal communication skills Promote WSP Vision and Values Actively promote the UK GCC Charter within the team and that the staff deliver on the Charter promises Interfacing with multi-disciplinary project teams Provide highly visible, inspirational leadership and direction for the iCRC Ecology team and ensuring that it is aligned with the wider UK business Identify opportunities to upskill existing technical resources or recruit new capabilities to deliver additional services or enhance existing ones Seek regular feedback on team performances, ensure criticisms are positively converted into opportunities for improvement, lessons learned exercises with appropriate changes implemented Develop / maintain excellent client relationships ensuring repeat business and client satisfaction, internally and externally Contribution to bids and marketing material Contribute to the design of operational processes, systems, quality measurement processes and achievement of performance KPIs Client / External focus Maintain strong colleague relationships and contribute to the teams performance of client satisfaction Contribute to knowledge sharing in internal and external forums Remain up to date with market and competitor knowledge Business Focus Proactively influences Health and Safety (Safety by Design) Deliver successful commercial performance by clearly understanding and monitoring the area of work and ensure agreed targets are met Be responsible for the quality of technical outputs to WSP standards including any specific UK client standards Identify appropriately qualified staff to deliver projects with regard to the constraints of project budgets Champion and mentor others in use of agreed systems and processes Explore ways to add value and improve personal and team performance Manage opportunities, risks and project changes / variations so that these deliver advantage to the business Ensure budget utilizations is met or exceeded Ensure budgeted earning capacity is met or exceeded

Role & responsibilities Identify potential customers and generate leads through various channels. Conduct market research to understand customer needs and preferences. Engage with prospective clients to discuss their real estate requirements. Present and demonstrate the features and benefits of our properties. Coordinate with the sales team to support closing deals. Maintain an up-to-date knowledge of market trends and competitor activity. Manage CRM system to track leads and customer interactions. Preferred candidate profile Proven experience in a pre-sales or sales support role. Strong understanding of the real estate market and industry dynamics. Excellent communication and relationship-building skills. Ability to work independently and as part of a team. Strong organizational and multitasking abilities. Skills Lead generation Customer engagement Property presentation Sales support CRM management Microsoft Office Networking

Role & Responsibilities Responsible for demand generation and deal closures of incoming leads and inquiries Responsible for supply generation by onboarding and training partners on the platform Generate revenue for the company by up-selling and cross-selling services Call potential clients and explain business product and service offerings Conduct competitor analysis, marketing and operational analysis Build new and optimize existing packages for pricing, offers and discounts Define and analyze metrics and KPIs to efficiently track progress Preferred candidate profile Good communication skills Good negotiation and soft skills Foodies are preferred Need people who are energetic, confident and street smart Fresher and experienced both can apply Perks and Benefits Rewards, Incentives & Bonuses Special Meals & Food Trials Flexible Timings Full of Learnings Awards and Recognition

Working Days - 5.5 (Alternate Saturdays and all Sundays off) Work Timings - 10 AM to 7 PM Roles and Responsibilities : 1. Coordinating between different departments internally and externally and delivering services committed to clients on time with quality. 2. Following operations function stringently as per SOPs. 3. Visiting and coordinating with clients to solve all the day to day operational queries of the company. 4. Plan day to day activities to complete assignments within the deadline. 5. Responsible for Client Satisfaction to high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancement 6. Managing post booking customer services till delivery/possession stage. 7. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document. 8. Responsible for all the operational works 9. Handle Face to Face client interaction. 10. Resolving customer complaints or queries brought to your attention. 11. Keep record of interactions with clients in the CRM software. 12. Create plans to address clients- business needs. 13. Schedule regular meetings with clients to ensure they are satisfied. 14. Act as point of contact for complaints and escalate issues as appropriate. 15. Ensure both the company and clients adhere to contract terms 16. Ensure timely issue resolution by taking required steps thereby avoiding any escalations Skillsets Required : 1 Good problem - solving skills. 2 Should be good with Microsoft Excel knowledge. 3 Presentable, self - motivated and high confidence level. 4 Real Estate Exp preferable 5 Strong communication skills. 6 High service orientation. 7 Computer literacy. 8 Reliable and self-motivated.

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement

1. Escalation Management, Customer Handling and Service Knowledge 2. MIS & Product Knowledge 3. Cust. Satisfaction, Troubleshooting, Upselling 4. Call Planning, Freelance Technicians Coordination 5. Follow-up for Spare Part Dispatch

South Indian Language knowledge Strong communication and interpersonal skills Good organizational and multitasking abilities Proficiency in MS Office (Word, Excel, PowerPoint) Problem-solving mind-set Required Candidate profile capitalplacement02@gmail.com P- 9891750342 | WhatsApp- 7895263093

Total years of Experience: 0-1 year Requirements: - A Relationship Manager is a professional responsible for establishing and maintaining strong relationships with clients or customers on behalf of a company or financial institution. The primary goal of the role is to foster positive interactions, understand the needs and preferences of clients, and offer tailored solutions to enhance client satisfaction and retention. Roles & Responsibilities Responsible for Sourcing & Acquiring New Franchisee/Business Associate/Partner. Managing the existing mapped franchisee his territory and ensuring the Business Development of all the new develop franchisees. Business conversion of all the newly acquired franchisees. Skills & Qualifications Bachelor's degree in any field. Minimum 1+ years of relevant experience as a Relationship Manager, Gender: Female Knowledge of Stock Broking/Capital Markets. Convincing skill, Learning ability

Roles and Responsibilities Handle guest queries and complaints in a professional manner, resolving issues promptly. Develop strong relationships with clients through excellent customer service skills. Ensure client satisfaction by providing timely solutions to their needs.

Job Description- Member Customer Executive Role: Managing end-to-end customer support of the assigned patients. Providing updates and reports to internal stakeholders about patient status, grievances, and outcomes. Key Responsibilities: Handle inbound and outbound calls to customers. Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Develop and maintain professional relationships with all customers and assist to handle all situations. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Provide excellent services and ensure customer satisfaction by solving customer queries real-time. Handle all queries in a polite, professional manner Escalate any issues to the Team Leader Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Desired Candidate Profile: Fresher /Graduate Minimum 6 months experience in customer service Excellent communication skills Approachable and empathetic Reporting to: Manager-Member Support Job Location: Turbhe Work Timings: Rotational week off and Rotational shift of 9 hours (One Weekly off)

Company Description: Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Job Description: In this position, your role is essential in upholding compliance with tax regulations and optimizing tax processes for employees on international assignments. This position is key in handling the tax consequences of global mobility and facilitating a smooth transition for employees across different countries. Your main objective is to reduce tax-related risks and costs, while ensuring that both the organization and its employees adhere to relevant tax laws. -Accurately prepare, review, and file tax returns and related deliverables for globally mobile employees within designated deadlines. -Offer specialized advice and strategic recommendations to internal teams regarding tax planning, withholding responsibilities, and social security contributions -Work in tandem with finance and HR departments to ensure precise calculation and reporting of payroll taxes and social security contributions -Offer specialized tax advice on assignment structures, leveraging tax treaties, and identifying tax-efficient benefits. -Educate and counsel employees on their tax responsibilities and the potential implications of international assignments. -Provide guidance on tax equalization and protection policies to employees, ensuring clear understanding and compliance. -Analyze employee compensation and payroll data to accurately calculate tax liabilities and identify potential benefits. -Prepare supporting applications and documentation to optimize employees tax positions, including comprehensive data analysis and communication with assignees. -Diligently maintain detailed tax records and documentation for accuracy and audit-readiness. -Stay informed on the latest developments in international tax laws and regulations. -Compile and present tax reports to management, auditors, and tax authorities, highlighting key findings and recommendations.. -Gain a broad understanding of other service lines within the business to identify cross-functional issues and collaborate with Tax SMEs for integrated solutions. -Conduct in-depth research on country-specific tax issues, particularly in areas where the organization operates. -Act as the primary point of contact for clients with employees on business trips, offering exceptional service and support -Regularly communicate with clients to update them on the progress of trip assessments, address concerns and ensure client satisfaction -Responsible for the financial management of the engagement (this includes billings, collection, metrics KPIs tracking ) -Collaborate with clients to implement Global Mobility Tax strategies minimizing liabilities for both the company and the employee -Recognize and actively seek out fresh business prospects within the existing client base, gained through a deep understanding of their changing requirements -Work to expand the client portfolio and nurture existing client relationships to drive revenue growth -Analyse market trends and competitive landscape to identify potential growth areas and opportunities. Additional Information Work Location- Bangalore We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in product Implementation stage clients already live on Temenos products. All support requests from these clients are handled by PACS Function as the bridge between Temenos and assigned clients, operating as the Single Point of Contact (SPOC) for all communications and coordination Actively monitor outstanding tickets logged under allocated clients Prioritize open tickets for analysis based on client s feedback Prioritize tickets in Maintenance and ensure delivery as per SLA Follow up with clients to gather any additional information required for the logical closure of support tickets Liaise with Client and Account/Project Managers to : a. Understand different milestones like UAT, Upgrade, go-Live etc., by keeping respective department informed b. Provide regular project and status updates via conference calls and email, including timely communication of any rescheduling in the delivery of fixes, if any Mentor support managers across designated regions and manage relationships with top-tier clients. Serve as the Support Account Manager for select Private Wealth Management (PWM) clients. Ensure and maintain a high level of client satisfaction through proactive support and effective relationship managementYou will SKILLS BE/B Tech candidates with 8 to 10 years exp in Production Support (Banking Domain experience) 3 to 5 years experience in Team management Experience Managing Tier 1 Clients Mentoring Support Managers Client facing experience with ability to build relationship / communicate with the client Well Versed in excel and project management plans Possess ability to track, report and manage Metrics Revenue versus Cost management Industry Awareness in terms of leading practices. Identify customer pain points and apply domain knowledge to drive effective solutions, ensuring high levels of customer satisfactionYou should have

Salary -Customer service executive upto 40 (Day & night both available) TL Upto 70k Candidate must have experience in US Travel Customer service (Voice Process) Interested candidates call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them - then we want you to come join us and make advertising even better. We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers. * Own the end to end planning and execution of aligned advertising strategy and become the face of Amazon Ads for the advertisers. * Build solid relationships with advertisers and agency stakeholders, displaying a dedication to delivering first-class service and advertising solutions. * Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs. * Keep regular track of defect metrics (like high ACoS/high CPCs) and ensure a timely nudge to advertiser for course-correction. * Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns. * Track the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. * Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals. * Conduct to quarterly performance reviews with advertisers along with the program manager and business development manager. * Drive operational excellence to ensure SLA adherence and client satisfaction * Proven experience (1-3 years) in ad operations, online marketing or programmatic advertising * 2+ years working in an external client facing environment * Bachelors degree; emphasis in Marketing, Economics or Business preferred * Strong Excel and PowerPoint skills * Creative and strategic vision to build value proposition for clients and property * Strong analytical skills as well as experience in applying those skills in the advertising domain * Ability to work cross-functionally and with a wide range of employees * Ability to analyze internal and external campaign metrics to assess performance drivers, identify insights * Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule * Media planning & story-telling capabilities * MBA or other related masters degree * Professional experience in online advertising - client facing roles (account or campaign management) * Experience in e-commerce, advertising or any other digital marketing field

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Engineering Executive Account Management - Work Dynamics (region/country) What this job involves: Facilities Executive Account Management - Work Dynamics What this job involves Bringing enhanced comfort and efficiency to the office How can you help make employees and visitors alike love our officeYou ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you ll do to spruce up the office. You ll keep an eye out for potential emergencies and carry out steps for managing such situations. You ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you. As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you ll be working closely with team, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard. Keeping stakeholders engaged Every business aims for client satisfaction but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders management, clients, vendors, landlords we ll be more than happy to work with you. Because in this role, you ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder s needs. Sound like youTo apply you need to have: Smart Do you have more than two years experience in facilities managementAre you driven by service excellenceAre you knowledgeable in budgeting and facilities securityWe d love to speak with you! Articulate Excellent communication skills are vital both spoken and written as we ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.