464 Client Satisfaction Jobs - Page 4

Job Responsibilities: Responsible for managing a portfolio of company Clients for their branding and marketing needs. Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction. Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations. Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met. Allocate proper briefs to team members, lead & guide the team for effective planning & execution. To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts. To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight. To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance. Research on the brand to get information on brand essence, competition, past consumer connect programs, etc. To ensure immediate response to client issues as per severity and priority. Skills Required Great communication skills - written and oral. Ability to build rapport with clients/team. Familiarity with tools like PowerPoint, Excel, Word, etc. Ability to multi-task and work under pressure/deadlines. Ability to pay attention to detail. Ability to research solutions with a problem-solving attitude. Ability to work in an organized manner.

Role Overview & Key Responsibilities: The Operations Executive \u2013 Services will be responsible for executing daily service and installation activities as per SOPs, ensuring quality service delivery, field documentation, and client satisfaction. This role includes training support staff, managing petty cash, and real-time issue resolution on ground. Lead daily execution of service and installation plans as per SOP. Coordinate with clients and internal teams for smooth service delivery. Visit client locations for service quality checks and feedback collection. Submit service reports, DCs, and other documents to Ops 1. Train field technicians and ensure SOP compliance during service. Manage petty cash and operational expenses. Track attendance, OT, and leave data for field staff. Requirements What we are looking for: 1+ years of experience in field service, operations, or installation roles Graduate degree in any discipline (Preferred: Technical/Operations background) MS Excel & Google Sheets CRM/ERP tools (PadcareOne) Documentation & Reporting Field Execution Planning Client Interaction & Supervision Benefits Why join us? Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women\u2019s health, the environment, and sanitation workers dignity. Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions\u2014real impact, not just buzzwords. Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of the circular economy. Grow With Us: We\u2019re a fast-growing, venture-backed startup offering real opportunities to scale your career as we scale our impact. A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren\u2019t just values\u2014they\u2019re how we roll every day.

Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. \u25CF Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Lead the companys dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels. Manage an individual expense account within budget guidelines. Maintain ongoing relationships with customers, driving conversations to inform them about new product developments. Develop quotes and proposals. Attend client meetings, food committee meetings, and other related events. Maintain effective, professional relationships with customers, vendors, and fellow employees. Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations. Oversee the overall management of the unit, ensuring quality food services and effective partner management. Monitor and ensure food services meet agreed standards and specifications. Ensure the efficient utilization of resources, including utilities, people, and technology. Analyze and assist on-site/off-site partners in effective management. Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits. Ensure all products are correctly priced in line with client agreements and specifications. Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA. Qualifications : Experience in the food industry required. Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. Ability to handle pressure and meet deadlines. Flexible and willing to take on various tasks to support team efforts. Excellent written and verbal communication skills. Strong interpersonal skills. Sound knowledge and experience working with food, technology, and leveraging people. Results-oriented, accountable, and able to hold others accountable. Proven experience in managing successful teams in a similar environment. Basic Food Hygiene certificate and knowledge of HSEQ standards. Excellent financial and application acumen. Self-motivated, agile, and able to adapt to a changing environment. Overall 6+ years of experience, with a minimum of 3 years in a similar role. Graduate/Diploma in Hotel Management or a related discipline. : .

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

Job Description: Customer Success - Executive Role / Sr. Executive Role Experience: 1-3 years Location : Noida (5 days -WFO) About Us CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner. We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here . CloudKeeper: https://www.cloudkeeper.com/ Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/MBA (IT) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

Responsibilities: * Manage customer queries via software and call * Ensure timely order fulfillment & communication * Maintain spreadsheet database accuracy * Collaborate with influencers on campaigns Over time allowance Annual bonus

Role Description: This is a full-time on-site (Pune) role for a Client Relationship Executive. The Client Relationship Executive will be responsible for day-to-day tasks associated with managing business relationships, building long-term client relationships and ensuring client satisfaction. The candidate should have excellent communication skills and should be able to handle multiple clients at once, be proactive, reach out to clients and introduce new services and products. Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success. Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively. Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients. Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience. Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements. Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements. Qualifications: Client Relations and Relationship Building skills Excellent Communication skills (both verbal and written) Strong customer service skills Attention to detail and organizational skills Prior experience in a client-facing role is required Experience in the travel and tourism industry is a plus Bachelor's or Master's degree in Business Administration, Communications.

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.

Responsibilities: * Manage customer relationships * Execute orders accurately * Increase conversions through persuasion * Drive sales growth * Maximize client satisfaction

Hiring for one of the Most reputed MNC of Gurugram location This process requires someone is a Graduate / Under graduate / 12th pass with 01 year of International Customer Service experience For faster response WHATSAPP cv to HR 79827 39499

We're Hiring: Business Development Manager (Recruitment & Staffing) Location: Noida Sec 64 Work Mode: WFO | 5 . 5 Days a Week Job Type: Permanent Industry: Recruitment & Staffing We are seeking a dynamic and results-driven Business Development Manager to lead new client acquisition and revenue generation for our staffing solutions services (permanent, contractual, and temp staffing). The ideal candidate will have a strong background in business development, sales, and client relationship management in the recruitment and staffing industry. Key Responsibilities: Client Acquisition & Portfolio Expansion: Identify, target, and acquire new clients across multiple industry sectors to grow the company's portfolio. Develop and implement innovative strategies for new client acquisition and lead generation. Client Onboarding & Relationship Management: Manage the complete client onboarding process, ensuring seamless handover to operations and delivery teams. Build and maintain long-term, trusted relationships with clients, ensuring high levels of client satisfaction and repeat business. Revenue Generation & Target Achievement: Drive consistent revenue growth by promoting and delivering staffing solutions including permanent, contractual, and temporary hiring. Monitor sales pipeline and forecast revenue, ensuring achievement of monthly and quarterly sales targets. Client Delivery & Coordination: Understand client requirements in depth and coordinate with internal teams (recruitment, operations, delivery) for timely and quality service delivery. Promote and manage client contract staffing services, including workforce planning, deployment, and project ramp-up. Vendor & Partner Management: Build and maintain a reliable vendor network to support high-volume hiring and specialized recruitment needs. Negotiate favorable terms with vendors to ensure cost-effective sourcing. Contracts & Proposals: Prepare, negotiate, and close contracts, proposals, service agreements, and renewals with clients in alignment with company policies. Market & Competitor Intelligence: Stay updated with industry trends, market developments, and competitor activities to continuously refine sales strategies. Identify opportunities for new services or market segments based on industry trends and client feedback. Required Skills & Qualifications: 5-10 years of experience in business development and client acquisition, preferably in the staffing/recruitment industry. Proven track record of consistently meeting or exceeding revenue targets. Strong understanding of staffing solutions, including permanent, contractual, and temporary hiring. Excellent negotiation, communication, and interpersonal skills. Ability to manage multiple clients and projects simultaneously with attention to detail. Proficient in CRM tools, MS Office, and reporting. Self-motivated, target-driven, and able to work independently as well as collaboratively. What We Offer: Attractive compensation package with performance incentives. Opportunity to work with leading clients across multiple industries. Supportive and growth-oriented work environment. Career advancement opportunities in a rapidly growing organization.

Key Responsibility Areas of job: CRM CRM role in residential societies facility management, with a focus on customer complaint resolutions, escalations management, regular customer engagement, meetings with key stakeholders and RWAs, feedback mechanisms, and implementation: 1. Customer Complaint Resolution : Ensure prompt and effective resolution of all facility-related complaints raised by residents, maintaining high satisfaction levels. 2. Escalations Management : Handle escalated issues with urgency and professionalism, ensuring they are resolved satisfactorily and in a timely manner. 3. Regular Customer Engagement : Conduct regular interactions with residents through surveys, meetings, and feedback sessions to understand their needs and concerns regarding facility management. 4. Meeting with Key Stakeholders and RWAs : in coordination of facility operations team, Organize and participate in meetings with Resident Welfare Associations (RWAs), key stakeholders, and committees to discuss facility management issues and improvement opportunities. 5. Feedback Implementation : Actively analyse feedback received from residents and stakeholders to identify trends and areas for improvement and implement appropriate actions. 6. Service Quality Assurance : continuous connect with facility team to monitor and basis the client feedback maintain high standards of service delivery across all facilities, ensuring adherence to agreed service levels and standards. 7. Conflict Resolution : Facilitate and mediate in conflicts related to facility management between residents, ensuring fair and prompt resolutions. 8. Communication Management : Manage effective communication channels to keep residents informed about maintenance schedules, service disruptions, and improvements in facility management. 9. Reporting and Documentation : Prepare and maintain comprehensive reports on complaint resolution metrics, feedback analysis, service performance, and improvement initiatives for management review. 10. Experience with Salesforce is a plus. . These KRAs are designed to ensure effective management of residential facilities, promote resident satisfaction, and drive continuous improvement in facility management practices through proactive engagement and responsive service delivery.

Interacting with clients to provide technical support via chat, phone & email; Remote/onsite on Products Maintain Daily Issues &bring closure to issues as TAT Review client feedback to improve &enhance quality Pre-Sales Demo for prospective enquirers Required Candidate profile 1 - 4 yrs exp. in ERP Support Edtech exp is preferred. Good communication, troubleshooting &problem solving skills Remote/onsite helpdesk exp. preferred Knowledge of ERP implementation & tech support Perks and benefits PF Medical Insurance Performance based Incentives

Job Title: Project Coordinator II Job Description The Content Strategist is a key role responsible for guiding the strategic and operational execution of content projects across APAC, EMEA, and US&C regions. This individual will manage project strategies, ensuring they align with organizational goals and regional priorities. By building strong relationships with stakeholders, the strategist provides strategic insights and technical support to advance projects. A significant part of this role involves leading strategic initiatives, collaborating with senior leadership to ensure team alignment and development. The strategist will identify opportunities for process improvement and innovation, facilitating workshops to ensure alignment with stakeholder expectations. Effective communication is crucial, with the strategist ensuring all tasks, timelines, and deliverables are clearly outlined. Maintaining ultra-clear client communications is vital to keep clients informed of deliverables and actions. As a strong individual contributor, the strategist will independently create and lead initiatives, collaborating with the ULT for feedback, thereby enhancing project success and client satisfaction. Require d Skills Develop and manage comprehensive project strategies and deliverables, including governance and approach as a project manager. Coordinate and support projects across APAC, EMEA, and US&C regions, ensuring alignment with regional priorities. Build and maintain strong relationships with key stakeholders across diverse regions, fostering collaboration and understanding. Provide strategic and technical support to regional teams, ensuring alignment with business objectives . Lead and drive strategic initiatives, collaborating with senior leadership to ensure team development and alignment. Identify opportunities for process improvement and innovation within the project framework. Communicate effectively with cross-functional teams to ensure seamless project execution and delivery. Facilitate workshops and meetings to align project goals and objectives with stakeholder expectations. Oversee the development of project-specific content strategies that align with client and organizational goals. Monitor and report on project progress, ensuring transparency and accountability at all levels. Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements: Time Type: Full time

As a Presentation Specialist (Graphic designer) within Global Corporate Finance Office (GCFO) you will be responsible for the visualizing, creation and formatting of documents such as pitchbooks, proposals, financial statements brochures, infographics, complex presentation covers, templates and other types of presentations following JP Morgan standards using the Microsoft Office suite of applications (PowerPoint, Word and Excel), Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and other AI tools. A strong Presentations Specialist is a creative agent who creates visually compelling materials for our internal and external clients. Job responsibilities Intake of presentation and create, edit, and annotate graphic designs and documents in accordance with specifications, using a variety of high-end graphics applications, ensuring quality, timeliness and overall client satisfaction. Be an expert in MS Office Suite. Manage and prioritize multiple deadlines, functioning independently with limited work direction Transform client briefs into impactful content format and designs leading to client satisfaction Ensure JPMorgan Chases brand integrity while meeting our internal clients need for creative, professional, high-quality and cost-effective graphic materials Receive feedback and apply this to continuous improvements in quality output, develop capabilities for innovation and service excellence Develop knowledge of deal process and banker roles in the interest of improving understanding of document requirements and of providing customer service excellence. Develop understanding of global GCFO organization and PPS teams and colleagues Follow established job tracking and completion process utilizing GCFOs Workflow Exchange (WX) tool Understand JPMorgan performance process, including the core values against which all staff are rated. Take ownership of performance and seek to excel in these areas wherever possible Maintain performance within established team procedures and policies, including attendance and conduct, submission of time worked through the appropriate tool before the given deadlines, and following print security and physical access procedures Required qualifications, capabilities, and skills Graduate in any discipline Diploma in Graphic Design and proficiency in MS Office (PowerPoint, Excel & Word) Minimum 4 years professional experience in Presentations and Graphics designing, Infographics Creation, Motion Graphics (preferred) Experience in using AI tools and prompting (e.g. image generation, etc.) Strong creative thinking, accuracy, attention to detail, exhibiting a range or varied styles and techniques Excellent communication and interpersonal skills while working and influencing clients and team members Expert knowledge of Adobe Creative Suite InDesign, Illustrator and Photoshop a must along with expertise in MS Office applications Handle sensitive and confidential information with discretion Preferred qualifications, capabilities, and skills Experience and understanding in design concepts, visual communication and infographic storytelling Storyboard and conceptualize impactful design in relation to the message or content Excellent presentation and layout skills Accuracy, attention to detail and ability to proof own work Adaptability / Flexibility and ability to multi-task Positive attitude, professional, diplomatic and approachable by teammates Open to work flexible schedule during day, night, and weekend shifts

Client interaction and coordinating the project, creating mockups, roadmaps for the project. Effectively and accurately communicate relevant project information to the client and project team. Liaise with clients to identify and define project requirements, scope, and objectives Developing and maintaining a detailed project plan. After checking the Project, deliver the project to the concerned client. Entertaining Feedback of Client( if any) after delivering Project. Ensure client satisfaction by resolving clients queries and issue. Maintain periodic status reports including daily activity reports including daily activity reports and calls follow-ups made. What we expect from you? Excellent communication skills both written and verbal. Should be updated on latest technology and ongoing IT trend. Eagerness to learn, contribute and grow within the organization. Excellent time management and organizational skills . Flexible in nature and should have good decision making skills. Professional approach to time, costs and deadlines.

Required Experience Bachelor s degree in Business, Sales, or a related field. 2-3 years of proven experience in sales, with a track record of meeting or exceeding targets. Prior experience in sales within the healthcare technology sector. Demonstrated ability to communicate, present, and influence effectively. Familiarity with CRM software and MS Office. Responsibilities Develop strategies to achieve sales targets and expand customer base in the healthcare sector. Forge and maintain robust relationships with key healthcare industry players. Articulate the unique value of our SaaS offerings through compelling presentations and proposals. Lead and mentor a sales team, setting clear goals and monitoring performance. Stay abreast of market trends and shifts, as well as new products and competition. Collaborate with marketing to identify and capitalize on new sales opportunities. Provide accurate sales forecasts and analyze market trends. Attend industry events for networking and product promotion. Liaise with product development and customer service teams to ensure client satisfaction.

Housiey ( A Key Mansions Pvt Ltd entity) is a proptech startup making India's home buying journey simplified. We aim to revolutionize the Indian real estate industry with the help of technology. Housiey is an ecosystem that enables buyers to make smart decisions & ultimately to buy their dream home with a unique, complete transparent & convenient way. We are a team of 350 + professionals with offices in Mumbai, Pune , Bangalore, Ahmedabad, Gurgaon & Hyderabad. Housiey on Yearly basis - - Sold properties worth 1080 Crores (2022-23) - Facilitate 15000+ Site Visits of the Home Buyers - 1500+ Apartments booked in 2022-23 - 1.50lakhs+ leads generated Job Description As a Customer Relationship Manager, you will play a pivotal role in cultivating and maintaining strong relationships with our valued customers. Your responsibilities will include: Creating and maintaining comprehensive customer profiles and contacts to ensure personalized engagement. Building effective relationships with key clients to maximize revenue and strengthen loyalty. Participating in the development and execution of CRM strategies, such as communication plans, customer segmentation, and loyalty programs, to foster long-term customer engagement and retention. Serving as the primary relationship manager and initial point of contact for all reward programs, negotiations, and communications. Meeting with clients regularly and providing them with timely updates on their accounts and program status. Requirements: We are looking for candidates who possess the following qualifications: Excellent communication skills to effectively interact with clients and internal teams. Strong negotiation skills to secure favorable terms and agreements. Ability to manage teams and multitask effectively in a dynamic environment. Basic computer knowledge to navigate CRM systems and other relevant software. If you are passionate about cultivating customer loyalty, driving referrals, and delivering exceptional service, we encourage you to apply for this exciting opportunity. Compensation - 1) Fixed Salary 2) Attractive Incentive -Only Female candidates are invited. (Max age 38) -Preferable from real estate background (also we can consider other industry experience) Interested candidates please contact on below information. Contact Number - 8484857509 /8655915647 Email id - aparna.tiple@housiey.com / asmita.hirlekar@housiey.com

We are seeking a driven and empathetic Customer Relationship Manager to manage end-to-end relationships with our clients. Key Responsibilities: Client Onboarding & Project Assistance Customer Success Management Documentation & Feedback

Customer Success Agent Location: Remote (India) Type: Full-time, Thursday-Sunday, 8a to 6p CT Stage: Seed, scrappy, sprinting Join us in building the future of flexible work. About the Role Were hiring a dedicated, friendly, but clear, consistent, and high-ownership Customer Success Specialist to support our growing talent community. Based offshore (India), this role will serve as the frontline of support for our talent (independent contractors who pick up shifts via the platform), helping them navigate our app, resolve common issues, and feel confident and cared for. You’ll work Thursday through Sunday, 8am–6pm CT , exclusively via SMS and email — no calls, no payment handling. Just high-quality, high-touch service during our busiest days. Your primary focus will be answering incoming talent questions using pre-approved scripts, providing reminders about upcoming shifts, and proactively clarifying expectations. When things are quiet, you’ll support important back-end work to help our scale: organizing data, auditing shift details, and cleaning up talent records. What You’ll Do Primary Responsibilities Respond to all inbound SMS and email support requests. Triage common issues like account status, clock-ins/outs, and background checks Send shift reminders and onboarding nudges to unconfirmed or first-time talent Complete uniform approvals Spot-check shift listings for missing or incorrect information Secondary Responsibilities (Downtime Duties) Review pending talent profiles and message incomplete ones Send “welcome” messages to newly approved talent Organize FAQs and update support docs based on emails / SMS and engagement with talent Perform data hygiene tasks related to talent data across our admin panel

Profile- Customer Service Executive/ Voice Process (Domestic Process) Requirements- • Both Freshers & Experienced can apply. • Undergraduate & Graduate both can apply. • Excellent communication skills in English is must be verbal. • Must be comfortable in rotational shifts • Comfortable for Immediate Joining • Should be in Delhi-ncr or comfortable to relocate in Delhi-NCR. Perks & Benefits- • 6 days working Job Types: Full-time, Permanent, Fresher Pay: 20,000.00 - 35,000.00 per month Benefits: • Health insurance • Paid time off • Provident Fund Schedule: • Rotational shift Supplemental Pay: • Performance bonus • Yearly bonus Education: • Bachelor's (Preferred) and Undergraduates both are considerable. Language: • English (Required) Work Location: In person Speak with the employer- 7827292832

Key Responsibilities: Build and manage long-term, trusted relationships with key eCommerce clients to ensure retention and satisfaction. Act as the primary point of contact between clients and cross-functional teams including sales, marketing, operations, product, and customer service. Identify client problem statements, understand their business goals, and analyze their pain points to craft effective, customized solutions. Develop a deep understanding of each client's business model, competitive landscape, and growth strategy. Monitor performance metrics such as traffic, conversions, revenue, and customer behavior, and deliver data-backed insights to improve results. Drive upsell and cross-sell initiatives in alignment with the clients evolving needs. Lead periodic business reviews and strategic planning meetings to assess progress and define next steps. Quickly resolve issues, mitigate risks, and ensure a seamless client experience. Keep clients informed about new features, services, tools, and promotions that may benefit their business. Maintain detailed records of client interactions and progress in CRM platforms such as Salesforce or HubSpot. Qualifications & Skills: Bachelor’s degree in Business, Marketing, Communications, or a related field. 3+ years of experience in client relationship management, customer success, or account management, preferably within the eCommerce industry . Proven experience in identifying client challenges, uncovering goals, and recommending actionable strategies. Hands-on understanding of major eCommerce platforms (Shopify, Magento, WooCommerce, BigCommerce, etc.) and the digital commerce landscape. Familiarity with digital marketing, performance metrics, and online sales optimization. Exceptional communication, presentation, and relationship-building skills. Strong analytical and problem-solving mindset, with experience using tools like Google Analytics, Power BI, or similar platforms. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and project management systems (Asana, Trello, etc.). Comfortable working in a fast-paced, client-facing environment with multiple priorities.

Greetings !!! Role Overview : The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Must be fluent in Marathi & Hindi- Voice Process Average in English communication can apply. Graduation mandatory Fixed day shift Salary and Benefits CTC 15500 up to 25500 + Huge Incentive Statutory Benefits, PF, ESI, Bonus, Gratuity, Leave all provided Opportunities to learn and grow with the Company Yearly salary Hike Internal Job Promotions (IJP) Interview Time: 10.00am 05:00pm HR Rasika Bisht - 9930641423

Account Manager: Not a Client Babysitter.” A Strategic Growth Driver. Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports. This is post-sale warfare , and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals. At blueBriX , we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it. What you won’t be doing: Playing middleman between the client and the tech team Sending “Hope all is well!” emails into the void Scheduling Zooms for the sake of it What you will be doing: Owning the relationship from onboarding to renewal Understanding client goals better than they do Spotting expansion opportunities and making the upsell feel like a no-brainer Translating tech jargon into value that matters to the CFO, the COO, and everyone in between Putting out fires—without waiting for someone to bring a hose This isn’t just about retention. It’s about strategic growth . You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist. You’re not afraid to push back when needed, because your goal isn’t keeping clients happy. It’s keeping them winning . You’ll thrive here if: You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech You think in solutions, not excuses You can manage multiple accounts without dropping the ball or the tone You’re equally at home talking to end-users and C-suite decision-makers You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud Bonus points if: You’ve worked with U.S. healthcare clients before You know your way around CRMs, dashboards, and renewal pipelines You’ve upsold without sounding like you’re upselling You can present, negotiate, de-escalate, and delight—all in the same call Location: Kochi, India (this is an in-office role—because face time > FaceTime) Team: Professional Services Reports To: Head of Customer Success / Director – Service Delivery We don’t want a people pleaser. We want a people challenger. If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.