1396 Client Satisfaction Jobs - Page 36

Strategic Account Leadership Act as the primary Sales Leader of the Vertical for strategic accounts of organization, settingand executing aggressive revenue targets. Develop and execute strategic account plans that drive recurring revenue, minimizechurn, and increase upsell/cross-sell opportunities. Serve as a trusted advisor to key decision-makers, leveraging industry insights to positionthe Df-OS effectively. Act as Single Point of Contact for identified accounts, ensuring the delivery of tailoredsolutions that meet client needs. Account Management & Expansion: Build and nurture long-term relationships with organization enterprise clients, ensuringongoing client satisfaction and retention. Identify growth opportunities within existing accounts and design targeted strategies toexpand the client portfolio. Oversee contract negotiations and renewal processes, ensuring favorable terms that alignwith revenue goals. Revenue Growth & Expansion Monitor sales metrics and key performance indicators (KPIs), including MonthlyRecurring Revenue (MRR), Net Revenue Retention (NRR), and customer acquisition costs. Collaborate with cross-functional teams at to identify and bring on board newclientsCustomer Success & Adoption Partner with customer success teams to ensure smooth onboarding, high productadoption, and continuous value realization for clients. Monitor key performance indicators (KPIs) such as Monthly Recurring Revenue (MRR),Customer Lifetime Value (CLTV), and churn rates to guide strategy adjustments. Requirements 8 - 12 years of experience in strategic account management, sales leadership, or businessdevelopment within the technology or SaaS industry in verticals like Food, FMCG, Consumer electronics, pharma, chemical & automotive Sound industry experience with demonstrated success in managing enterprise-level SaaSaccounts and driving significant revenue growth Proven experience in driving technology adoption and innovation. Excellent interpersonal and stakeholder management skills Demonstrated ability to lead and inspire teams. Exceptional communication and interpersonal skills.

Job Summary As a service specialist in Supply Chain Finance, you will provide account maintenance and invoice inquiry support to suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), and Western Hemisphere (WHEM) regions. You will learn new skills to understand and meet the needs of our suppliers and internal partners. Candidate will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls. Job Responsibilities Share invoice status and service all maintenance related activities, inclusive of bank account updates, Expansions, suspensions, Terminations, and updates to Authorized signers as well as primary and legal contacts Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties Proactively communicate and escalate aging and sensitive supplier issues Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks Ensure proper handling and disposition of case tracking records Required qualifications, capabilities, and skills English proficiency Excellent written, verbal and interpersonal skills Effective problem solving, with ability to make decisions mitigating risk Effective time management and organizational skills with ability to multitask and prioritize sensitive cases Preferred qualifications, capabilities, and skills JPMorgan Access or Trade & Working Capital Experience Required or additional information Rotational shift

Job Overview : The ArtLogic team is looking for a proactive and detail-oriented Project Manager to lead and coordinate our design & development projects from concept to delivery. You will be serving as bridge between creative vision and delivery. Managing timelines, monitor resources, and coordinate teams to ensure smooth execution of branding, design, web, and content projects delivery will be the key. You would be responsible for managing P&L for all the allocated projects. This role requires a personality who can thrive in a fast-paced, creative environment, managing multiple projects and cross-functional teams while maintaining high standards and client satisfaction. Responsibilities: Initiating & owning the project, planning and outlining project scope, objectives, and deliverables across design, development, and content teams Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Gather requirements, set clear expectations for clients & internal teams, share updates, and manage approvals. Collaborate closely with clients, internal teams, and leadership to define project scope, goals, deliverables, timelines, and budgets Assign and monitor resources to ensure project efficiency and maximize deliverables Oversee internal workflows: Schedule and assign tasks, balance workloads, and ensure effective hand-offs between teams Anticipate and mitigate risks, resolve issues, and remove roadblocks to keep projects on track Coordinate internal resources and third parties/vendors (if needed) to ensure flawless execution Host daily stand-ups, sprint planning, and reviews to keep teams aligned and accountable Track project performance and manage changes to the project scope, schedule, and costs using appropriate tools while maintaining delivery commitments Support quality assurance: Ensure deliverables meet defined scope, standards, and branding requirements. Share regular reports for the management s review on project progress Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Ensure all projects are delivered on time, within scope, and with high quality Lead post-project evaluations to identify learnings and process improvements Requirements and Skills: Minimum 4+ years of project management experience in services/product setup preferably from creative, digital, or marketing agency environment Proven working experience as a project adminstrator & co-ordinator in the Development & design projects Strong attention to deadlines and budgetary guidelines Strong understanding of cross-functional workflows (design, development, SEO/content). Proficiency in project management and communication tools: Click Up,MIRO, Superworks, Trello, Asana, Notion, Slack, Google Workspace. Excellent communication skills to interface with clients and internal teams. Solid organizational skills including time management and problem-solving abilities. Experience working with global clients Preferred skills and qualifications Professional certification such as PMP or PRINCE2 Experience in developing platforms for internal processes Experience in coaching project team members to strengthen their abilities and skill set

About Us: Never Grow Up is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day. www.WillNeverGrowUp.com Are you ready to embark on an exciting adventure where creativity knows no bounds? Look no further! Never Grow Up, is seeking for people who eat, sleep and think design to join our creative team. Someone who is a storyteller at heart and comes with relevant advertising / digital agency experience . If you are someone with a minimum of 1 year of experience, with #mindblowing design skills this job is for you. Being high on empathy & a sense of ownership, this is for you. In depth knowledge of the Adobe Creative suite is a must. #Duh If you have an insatiable passion for crafting captivating designs and transforming ideas into stunning realities, keep reading! What would your day look like? Develop visually stunning and eccentric designs that will make clients say, "Whoa! How did they even think of that? Collaborate with cross-functional teams to develop and execute creative concepts from ideation to implementation. Manage multiple design projects simultaneously, setting priorities and meeting deadlines while maintaining a high level of quality and attention to detail. Translate creative concepts into various design executions, maintaining strategic relevance. Pitch ideas, and take ownership of campaigns throughout the entire creative process. Needless to say, the ability to manage deadlines, and being quick on your feet. Think creatively, address feedback and devise intelligent campaigns based on client briefs Modify initial ideas into workable concepts, and align with other teams. Welcome and incorporate feedback from clients to ensure client satisfaction. Wait! There Is More! Who/what are we looking for? Bachelors or Masters degree in Design, Fine Arts, or a related field. A solid portfolio showcasing your skills in graphic design. Strong listening skills, Love for brands, Pop Culture. In-depth knowledge of Adobe Creative Suite, Photoshop, Illustrator, After Effects, is a must. Phew! Thats quite something. But don t tell us we never told you! If youve reached here and have survived the Job description, during the interview, do tell us Why should we not recruit you? You heard that right Job location: Mumbai Joining: Immediate (Preferred) We could go on but, all we really want is a team player who can think, visualize & execute equally well. If you see a bit of yourself in us, give us a holler at careers@willnevergrowup.com telling us more about yourself, and do share your portfolio with us. Log on to www.willnevergrowup.com in case you want to know what we do, who we are, why we started this company, our culture, what kind of food we like, or how we spend our days.

Senior Project Manager - Cross-Functional Program DeliveryLocation: [Hyderabad / Remote / Hybrid]Experience: 8-12 yearsEmployment Type: Full-TimeAbout Prodigy:At Prodigy Systems and Services (Prodigy), we are a fast-growing software services company with 18+ years of delivering success stories across industries Our dynamic, expanding team of 85+ experts is committed to excellence, innovation, and client satisfaction As we continue scaling, we are seeking a highly accountable, results-driven Senior Project Manager to lead complex, cross-functional programs and drive impeccable executionRole Overview:We are looking for an exceptional Project Manager a true taskmaster and outcome owner who can manage at least 6 diverse teams, drive tight execution against timelines, escalate widely and appropriately, and command executive attention when needed You must be proactive, detailed, relentless in follow-up, and have the professionalism and communication skills to manage escalations through email, Microsoft Teams, and ServiceNow Change Management processes effectivelyKey Responsibilities: Drive multiple complex cross-team initiatives, ensuring on-time, quality delivery across all workstreams Manage project plans, dependencies, resource allocations, timelines, and deliverables with laser focus Escalate risks and blockers early involve the right leaders, drive attention, and resolve issues swiftly Build and maintain executive-level JIRA dashboards and real-time reporting for leadership visibility Own and manage ServiceNow Change Management processes from change requests, approvals, communication plans, to execution Ensure outstanding communication create crisp email updates, Teams notifications, and executive summaries Uphold strict JIRA hygiene enforce clean, up-to-date epics, stories, tasks, dependencies, and deliverables Lead effective stand-ups, program reviews, risk assessments, and status meetings across all teams Maintain discipline, accountability, and urgency at every project milestone Foster a high-performance culture of commitment, transparency, and delivery excellenceMust-Have Skills: 8-12 years of strong Project/Program Management experience in software or IT services Proven track record leading large, multi-team initiatives with interdependencies Expert JIRA skills creating dashboards, workflows, reports, and enforcing task hygiene Extensive ServiceNow Change Management experience managing approvals, communications, change plans Exceptional communication skills can craft precise executive emails, Teams announcements, meeting notes, and escalation notices Ability to escalate critical issues across teams and obtain executive visibility and action swiftly Deep understanding of Agile, Scrum, Kanban, and cross-functional collaboration models Highly self-driven, organized, and relentless in driving outcomes and ensuring no detail is overlookedPreferred Skills: Experience working with distributed and offshore delivery teams Certifications such as PMP, CSM, or PMI-ACP Familiarity with Confluence, MS Project, Smartsheet, or equivalent tools Understanding of integration projects, SaaS platforms, or IT Operations programsKey Attributes We Are Looking For: Taskmaster Mindset - No gaps, no slippages, no assumptions Escalation Champion - Raises risks early, appropriately, and widely to drive quick resolutions Outcome Driver - Focused on results, not just activities Executive Communicator - Crafts messaging for VP, Director, and C-level audiences crisply Delivery Obsession - Relentless about meeting timelines and exceeding stakeholder expectations Professional Under Pressure - Handles escalations and setbacks with maturity and resilience High Work Ethic - Willing to work hard, follow through on every commitment, and lead by exampleWhy Join Prodigy? Be part of a company thats growing fast and delivering to Fortune 500 clients Own high-impact programs and drive outcomes that matter Work directly with executives and have true visibility for your work Competitive salary, performance-based bonuses, and clear career growth pathsReady to lead, escalate, communicate, and deliver at the highest level?

We seek highly motivated and customer-oriented Male candidates to join our team as Customer Support Executives. In this role, you will be responsible for providing exceptional customer support to our clients through various communication channels such as phone, email, and chat. You will be expected to work in rotational shifts and assist customers with their queries and concerns related to our products and services. We welcome freshers to apply and will be prioritizing immediate hires. Responsibilities : Provide prompt and efficient customer support via phone, email, and chat. Understand and address customer concerns in a professional and courteous manner. Troubleshoot technical issues and provide appropriate solutions to customers. Document customer interactions and ensure accurate and complete record-keeping. Collaborate with other departments to resolve complex customer issues. Meet and exceed customer satisfaction goals and metrics. Maintain a positive and proactive attitude towards resolving customer issues. Stay updated with company products, services, and policies to provide accurate information to customers. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Flexibility to work in rotational shifts, including nights and weekends. Familiarity with customer support software and tools. Freshers are welcome to apply. Immediate hires preferred.

Seeking a Senior Project Manager (Civil/Interior) with 10+ yrs experience in retail, hospitality, or commercial fit-out projects. Onsite role in Sultanpur. Pan-India travel required. Required Candidate profile Male candidates with 10+ yrs in interior fit-outs for retail/hospitality. Must have team/project management skills and be ready to travel across India. Immediate joiners preferred. Perks and benefits Health Insurance, Provident Fund,

Graduate Freshers can also apply (Except BE, BTECH) Location : Kharadi, Pune Domain : Insurance Notice : Immediate Shifts : 24/7 Rotational Shift 5 days working , 2 days week off Both way cab in hiring boundaries Age : 36 Max Contact- 9257655181

Job Summary: As a Senior Executive CRM , you will be responsible for managing and nurturing client relationships throughout the project lifecycle — from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience. Key Responsibilities: Act as the primary point of contact for clients post-sales. Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery. Maintain and update CRM systems with customer data, feedback, and communication logs. Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention. Schedule regular follow-ups and meetings with clients to track project progress and expectations. Generate client satisfaction reports and collect testimonials upon project completion. Collaborate with sales and marketing to improve the customer journey and engagement. Track Net Promoter Score (NPS) and other key customer satisfaction metrics. Assist in process improvements to enhance the customer experience across touchpoints. Upsell or cross-sell services wherever applicable. Required Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) Ability to work under pressure and manage multiple projects Empathy and customer-centric mindset Knowledge of interior design workflows and customer pain points Preferred Qualifications: Graduate in Business Administration, Marketing, or related field Diploma or exposure to interior design or real estate is a strong plus Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries

Join the Hive! Who We Are We re Honeycomb Creative Support, a marcom agency with 17+ years of experience in branding, digital marketing, design, and content. Our client roster includes clients like Titan, Infosys, Ogilvy, Bosch, Abbott, ITC, Decathlon and more. But that s not all we also run four sister brands: Photostop An Artist s archive for Fine art print needs Anamala Homestay - A dreamy getaway resort in Kerala. Honeycomb School for Creative Studies - A space for budding creative talent. Mudkart - A sustainable e-commerce earthy brand. We are seeking a dynamic and client-focused individual to join our graphic design team as a Client Servicing Executive. The ideal candidate will act as a liaison between clients and the design team, ensuring seamless communication, effective project execution, and client satisfaction. What You ll Be Doing: Client Communication: Serve as the primary point of contact for clients Understand client requirements, provide updates, and promptly address inquiries Project Management: Collaborate with clients to gather project briefs and ensure clarity on deliverables Work closely with the graphic design team to translate client needs into creative output. Monitor project timelines, ensure deadlines are met, and maintain quality standards Strategic Input: Provide insights on client expectations and market trends to guide creative strategies Suggest improvements to enhance client satisfaction and strengthen relationships Documentation & Reporting: Maintain accurate records of client interactions, project details, and feedback Prepare and present project status reports to clients and internal stakeholders Qualifications Proficiency in project management tools and software Master s degree in marketing, Communications, or a related field Additional qualifications in marketing or business are advantageous 2-3 years of experience in client servicing, preferably in a graphic design or creative agency Knowledge of digital marketing platforms and tools is a strong plus Ability to multitask and manage multiple projects simultaneously A good understanding of design processes and terminology is a plus What We re Looking For: Customer Satisfaction, Customer Support, and Customer Service skills A people person who can juggle clients and creative teams with ease Multi-tasking wizardry you ll be working on multiple projects at once Strong analytical skills to assess customer needs Excellent communication skills, both verbal and written Ability to effectively collaborate and work in a team Positive and solution-oriented mindset Strong presentation skills because great ideas deserve great storytelling What s In It For You(Job Perks) 2 WFH days per month (because work-life balance is real). Work hours: 10 AM 6 PM (hard stop) No late-night grind here. Office in Koramangala surrounded by great caf s, bars, street food and also great traffic chaos! All-expense-paid trips to Anamala Homestay when we work on resort projects (yes, free stay, food, everything!) Direct mentorship from our founders one s a marketing industry veteran with 25+ years of experience, the other s as GenZ as it gets. Why You Should Join Us: If you want creative freedom to execute your vision. If you want to build a solid portfolio with growing brands. If you want to work with a team that actually understands GenZ culture (and doesn t think Instagram is just for dancing). If you love working on vibrant and growing brands Expected CTC: 6 LPA

We are looking for a detail-oriented Account Manager to oversee and nurture client relationships, ensuring customer satisfaction and loyalty. Key Responsibilities Act as the primary point of contact for assigned clients. Develop long-term relationships with clients, understanding their needs and goals. Coordinate with internal teams to deliver seamless service. Upsell and cross-sell products and services based on client requirements. Monitor account performance and ensure client satisfaction. Prepare regular account updates and reports. Qualifications Excellent communication and interpersonal skills. Proven experience in account management or customer service roles. Strong organizational and multitasking abilities. Proficiency in CRM software and Microsoft Office Suite.

The Greenfield Proposal Development role is a key part of the Greenfield Accounts team, supporting Medtronic s efforts to drive strategic engagement with key stakeholders before hospitals are operational. This role focuses on the pre-deal phase, working closely with Greenfield Leads, internal stakeholders, and occasionally external partners to craft compelling proposals, business cases, and value propositions tailored to new hospital construction and expansion projects (collectively known as Greenfield projects). By aligning Medtronic s solutions with the strategic needs of healthcare investors, hospital systems, and government entities, this role contributes to positioning Medtronic as the preferred partner for these new ventures. Responsibilities may include the following and other duties may be assigned. Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes. Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Monitors the project from initiation through delivery. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others work product . Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

As a Client Service Specialist, you will be required to be as one of the primary contacts for all communication between Client Service Managers, Client Service Associates, Participants, Plan Sponsors/ Employers etc You will be required to get accustomed with the overall customer journey and help fill in the required GAP/Information that the processing team would require to either Invest, Payout or make correction to their existing 401 K Retirement plan Description % of Time Spent Transaction Processing 68% Consistently meeting Delivery Expectation with set defined Goals Achieving performance benchmark as laid down by Principal Global Service and strive towards meeting the organizational goal Communication Skills 18% Establish seamless communication with both internal & external stakeholders to obtain information and resolve transactional delays Organizational / Team level initiatives & compliance 18% Actively participate in Organizational & team level initiatives Get skilled and upskilled on the less/mid complex work and be part of the capability structure Qualifications 2+ years of experience in financial process or Bank and is familiar with US shifts Graduates in any discipline but not in BE or B-Tech Understands the retirement environments and are accustomed to their instruments Prioritize and process the daily assigned work to meet the customer service goal Communicate through email, chats, or calls about the ongoing progress and request any information that will help obtain the information to process the transaction to logical closure Follow internal procedures to properly document work on contracts Responsible for gathering data related to different reports on a regular basis ensuring accuracy and timeliness Exposure to below tasks will be preferential - SAFO, Excess Deferral, SPD, Customer Enrollment Kits, Custom Fee Disclosures, DIV/Non Div etc The work will involve servicing contracts and monitoring their transactions Fair usage of RIS, Salesforce, Mainframe & Express Inform Client Service Associate/Consultant of customer concerns or potential problems Develop a working knowledge of plans, contract, and retirement documents and the concepts of 401 K Perform other job-related duties and special projects as required Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements Candidate will be aligned with a back-office transaction processing team who does the direct email communication with the clients for any information needed for further processing

We are seeking a highly skilled and motivated Key account manager to join our fast-growing insurtech startup. As a KAM, you will be responsible for managing key client relationships while driving new business acquisition. Your role will involve identifying and targeting potential opportunities, understanding client needs, and providing tailored solutions to meet their objectives. This is an exciting opportunity for a dynamic individual with a strong business acumen, exceptional communication and negotiation skills, and a passion for driving growth in the insurtech industry. Responsibilities: 1. Manage key client relationships: Develop and maintain strong relationships with our key accounts, serving as the primary point of contact. Build a deep understanding of their business and insurance needs, and proactively identify opportunities to provide value-added solutions. 2.. Consultative selling: Conduct in-depth needs analysis and consultative selling to understand client requirements and propose tailored solutions that address their pain points. Effectively communicate the value and benefits of our products and services to potential clients and ensuring contract revenue expansion year on year. 3. Cross-functional collaboration: Collaborate with cross-functional teams, including product development, marketing, and underwriting, to ensure seamless onboarding and delivery of solutions to clients. Work closely with internal stakeholders to ensure client satisfaction and achieve business objectives. 4. Contract negotiation and pricing: Negotiate contracts and pricing agreements with clients, ensuring profitability while maintaining strong customer relationships. Work closely with the finance and legal teams to ensure compliance with company policies and regulations. Requirements Requirements 1. Bachelors degree in Engineering/Computer Science. Masters in business, Sales, Marketing, or a related field preferred. 2. Proven track record, 3 years plus of experience in key account management and new business acquisition, preferably within the SAAS or insurance industry. 3. In-depth knowledge and understanding of insurance products, sales processes, and customer acquisition strategies preferred. 4. Strong business acumen and the ability to identify and capitalize on market opportunities. 5. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels. 6. Self-motivated and target-driven, with a demonstrated ability to consistently achieve or exceed sales goals. 7. Highly organized, detail-oriented, and able to manage multiple prospects and opportunities simultaneously. 8. Proficient in CRM software and sales tools to manage effectively and track leads, opportunities, and sales performance. 9. Strong negotiation and problem-solving skills, with the ability to understand client needs and propose innovative solutions. 10. Entrepreneurial mindset, with a passion for working in a startup environment and contributing to the growth and success of the company.

We are looking for Business Development Executive, to assist the sales team in executing sales strategies for generating business from different Colleges and Universities. The ideal candidate will be someone who is willing to learn about sales management skills, andsupport sales team in generating new business, maintaining positive client connections, providing post sale services and keeping all the information and documents fully updated. Key Responsibilities: To assist senior in day to day sales activities like to manage sales schedules and file important documents, writing Minutes of the Meetings etc. Support the sales team in generating new business through cold calling aligning meetings both online and offline, identifying prospects by doing research online and through social media, finding out relevant Educational events across territories, responsible for collections and keep sales team and respective senior updated on the same. To provide proper solutions to client s queries and give after sales support, responding to complaints from clients whenever it s required. Maintain good relationship with existing clients and with potential clients. Contribute to the overall client satisfaction by promptly reverting them either on phone or emails. Able to anticipate, Inform clients of unforeseen delays or problems, issues and client expectations in co-ordination with backend team. Act as a point of contact for urgent calls, emails and messages in the absence of senior. Skills: Excellent communication both written and verbal and coordination skills. A good team player with high level of energy, dedication and learning attitude. Working knowledge of Microsoft windows and excel spreadsheet. Efficient is conducting Online Meetings through tools like Zoom, Google Meet, and Microsoft Teams etc. Should have either a Car or 2 wheeler to move around for local coverage. Education qualification any Bachelor or Masters degree. Last but not the least a person with positive and growth mindset.

Job_Description":" SecurityBoat is an offensive security firm that helps businesses build digital trust through advanced penetration testing, red teaming, and secure code reviews. As we scale across Europe and the US, we\u2019re looking for a Business Development Specialist who thrives at the intersection of strategic sales and client success. Own and drive inbound and outbound sales efforts across US & European markets Create and execute targeted outreach campaigns (email, LinkedIn, cold calls) Qualify leads, conduct discovery calls, and convert prospects into clients Manage and convert inbound leads from multiple channels Collaborate with the delivery team to ensure seamless onboarding and client satisfaction. Build long-term client relationships and identify upsell/cross-sell opportunities Maintain up-to-date and accurate records in CRM and sales tools Stay informed on industry trends, client needs, and competitive offerings. Requirements 1\u20134 years of experience in B2B IT or cybersecurity sales Proven track record of managing international clients (Europe/US preferred) Excellent verbal and written communication skills \u2014 clear, confident, and persuasive Strong grasp of the sales funnel, pipeline management, and deal closure Comfortable working with ICP frameworks and qualification models Ability to blend technical understanding with business value propositions Hands-on experience with CRM and outreach tools (Zoho CRM, Apollo, etc.) Preferred Background: MBA or business-related degree preferred A technical degree (CS/IT) is a strong advantage Prior experience selling offensive security services is a major plus Familiarity with penetration testing, red teaming, and secure code reviews is ideal. Benefits Skill Development: Access to ongoing training, mentorship, and skill enhancement programs. Career Advancement: Clear pathways for promotion and increased responsibilities within the company. Innovative Culture: Work in a collaborative setting that values innovation and continuous improvement. Cutting-Edge Projects: Engage with the latest technologies and solutions in the cybersecurity industry. International Clientele: Opportunity to work with clients across the US and European markets. Diverse Industry Experience: Exposure to various sectors, enhancing industry knowledge and versatility. ","

Job Responsibilities: Responsible for managing a portfolio of company Clients for their branding and marketing needs. Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction. Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations. Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met. Allocate proper briefs to team members, lead & guide the team for effective planning & execution. To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts. To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight. To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance. Research on the brand to get information on brand essence, competition, past consumer connect programs, etc. To ensure immediate response to client issues as per severity and priority. Skills Required Great communication skills - written and oral. Ability to build rapport with clients/team. Familiarity with tools like PowerPoint, Excel, Word, etc. Ability to multi-task and work under pressure/deadlines. Ability to pay attention to detail. Ability to research solutions with a problem-solving attitude. Ability to work in an organized manner.

Role Overview & Key Responsibilities: The Operations Executive \u2013 Services will be responsible for executing daily service and installation activities as per SOPs, ensuring quality service delivery, field documentation, and client satisfaction. This role includes training support staff, managing petty cash, and real-time issue resolution on ground. Lead daily execution of service and installation plans as per SOP. Coordinate with clients and internal teams for smooth service delivery. Visit client locations for service quality checks and feedback collection. Submit service reports, DCs, and other documents to Ops 1. Train field technicians and ensure SOP compliance during service. Manage petty cash and operational expenses. Track attendance, OT, and leave data for field staff. Requirements What we are looking for: 1+ years of experience in field service, operations, or installation roles Graduate degree in any discipline (Preferred: Technical/Operations background) MS Excel & Google Sheets CRM/ERP tools (PadcareOne) Documentation & Reporting Field Execution Planning Client Interaction & Supervision Benefits Why join us? Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women\u2019s health, the environment, and sanitation workers dignity. Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions\u2014real impact, not just buzzwords. Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of the circular economy. Grow With Us: We\u2019re a fast-growing, venture-backed startup offering real opportunities to scale your career as we scale our impact. A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren\u2019t just values\u2014they\u2019re how we roll every day.

Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. \u25CF Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Lead the companys dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels. Manage an individual expense account within budget guidelines. Maintain ongoing relationships with customers, driving conversations to inform them about new product developments. Develop quotes and proposals. Attend client meetings, food committee meetings, and other related events. Maintain effective, professional relationships with customers, vendors, and fellow employees. Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations. Oversee the overall management of the unit, ensuring quality food services and effective partner management. Monitor and ensure food services meet agreed standards and specifications. Ensure the efficient utilization of resources, including utilities, people, and technology. Analyze and assist on-site/off-site partners in effective management. Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits. Ensure all products are correctly priced in line with client agreements and specifications. Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA. Qualifications : Experience in the food industry required. Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. Ability to handle pressure and meet deadlines. Flexible and willing to take on various tasks to support team efforts. Excellent written and verbal communication skills. Strong interpersonal skills. Sound knowledge and experience working with food, technology, and leveraging people. Results-oriented, accountable, and able to hold others accountable. Proven experience in managing successful teams in a similar environment. Basic Food Hygiene certificate and knowledge of HSEQ standards. Excellent financial and application acumen. Self-motivated, agile, and able to adapt to a changing environment. Overall 6+ years of experience, with a minimum of 3 years in a similar role. Graduate/Diploma in Hotel Management or a related discipline. : .

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

Job Description: Customer Success - Executive Role / Sr. Executive Role Experience: 1-3 years Location : Noida (5 days -WFO) About Us CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner. We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here . CloudKeeper: https://www.cloudkeeper.com/ Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/MBA (IT) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

Responsibilities: * Manage customer queries via software and call * Ensure timely order fulfillment & communication * Maintain spreadsheet database accuracy * Collaborate with influencers on campaigns Over time allowance Annual bonus

Role Description: This is a full-time on-site (Pune) role for a Client Relationship Executive. The Client Relationship Executive will be responsible for day-to-day tasks associated with managing business relationships, building long-term client relationships and ensuring client satisfaction. The candidate should have excellent communication skills and should be able to handle multiple clients at once, be proactive, reach out to clients and introduce new services and products. Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success. Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively. Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients. Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience. Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements. Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements. Qualifications: Client Relations and Relationship Building skills Excellent Communication skills (both verbal and written) Strong customer service skills Attention to detail and organizational skills Prior experience in a client-facing role is required Experience in the travel and tourism industry is a plus Bachelor's or Master's degree in Business Administration, Communications.

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.