1396 Client Satisfaction Jobs - Page 34

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have good communication skills. Should be fluent in Hindi. Should have minimum 1 year of experience. Freshers are not eligible. Job Details: Work From Office. Face to face. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 23000 CTC and 17000 Take Home Salary Contact HR Bhargavi: 7319331123 Work Location: Hebbal, Bangalore

Senior Executive Operations Candidate needs to handle Queries Requests & Complaints the goal is to achieve superior customer engagement & improvement in customer experience Voice process Salary Upto 26000 if interested call on Nidhi 8982430907

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients Onboard new customers and convey the platforms functionalities relevant to their use case Drive platform adoption - features, periodic changes, query resolution Manage customer relationships and support all customer requirements Understand customer queries and provide the best possible resolution for the same Identify the real reasons for customer churn and help prevent it Train and manage/mentor a team of Customer Success Executives Timings 9 AM - 6 PM IST What we are looking for: Excellent written and verbal communication skills Strong phone and email etiquette to effectively address customer queries Demonstrate "Customer Empathy" - ability to identify and understand a customer's situation and motives Team handling experience is a plus, but not mandatory 2-6 years of work experience What can you expect at Tracxn? Meritocracy-driven, candid culture with no politics Like-minded intellectually curious colleagues Fast paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

10th, 12th Pass candidates can apply English, Hindi & Kannada Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

Coordinate with internal teams for order status and updates Maintain CRM system or Excel database for tracking communication Build and maintain strong relationships with clients

SUMMARY Job Role: Service Desk Management (French Language) Location: Gurgaon Experience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French Language Summary: We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role requires exceptional communication skills and a commitment to maintaining the functionality of our top-tier systems. The successful candidate will be adept at accurately defining client issues and devising effective resolutions based on comprehensive product knowledge. Roles & Responsibilities: Independently perform and evolve into a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Contribute to the resolution of work-related problems. Provide efficient Service Desk Voice Support. Effectively utilize French language skills. Ensure client satisfaction through prompt and effective communication. Troubleshoot technical issues and deliver timely resolutions. Document and escalate complex issues for further analysis. Professional & Technical Skills: Must - Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Requirements Requirements: Minimum of 2 years of experience in Service Desk Management 15 years full-time education

The Assistant Manager - Holiday Operations will oversee the daily operations of the Holiday team, ensuring seamless execution of holiday bookings, service delivery, and client satisfaction. The role involves working with a team, coordinating with suppliers and internal stakeholders, and implementing best practices to ensure a high standard of operational efficiency and agent support.

MKR Techsoft Pvt Ltd is a leading digital marketing and IT services company based in Amritsar, delivering result-driven digital solutions to global clients. We are growing our in-house team and seeking enthusiastic individuals who are passionate about sales, business growth, and digital marketing. Position Overview: We are hiring Business Development Executives and Team Leads who will be responsible for generating business opportunities for the company via online platforms and building strong client relationships. This is a sales role focused on increasing revenue by promoting our digital marketing, SEO, website development, and other tech services. Key Responsibilities Identify and connect with potential clients through online platforms such as Linkedln, Upwork, Freelancer, Fiverr, and others. Pitch and sell the companys digital marketing and development services. Handle client queries and provide customized solutions as per their needs. Work on proposals, quotations, and client communication. Follow up with leads and close deals to meet sales targets. Maintain CRM and sales records Coordinate with the project and operations team to ensure client satisfaction. Qualifications: Education: MBA B.Com, BCA, BSc IT, MCA, B.Tech (IT, CSE, ECE), M.Tech. Experience: Freshers are welcome. Prior experience in business development, IT sales, or digital marketing sales is a plus. Location: Candidates must be based in or around Amritsar. Skills Required: Strong communication and interpersonal skills. Basic understanding of digital marketing and IT services. Proficiency in English (spoken and written). Confidence in video calls and presentations. Knowledge of online bidding platforms is a bonus. Goal-oriented mindset with a desire to grow. Why Join Us? Great learning and career growth opportunities. Exposure to international projects and clients. Friendly work culture and supportive management. Competitive salary + incentives. Company: MKR TechSoft Pvt. Ltd. Location - Amritsar Experience: Freshers & Experienced (Preferred: MBA, B.Com, BCA, BSc IT, MCA, B.Tech IT/CSE/ECE, M.Tech)

Customer Service Representative for US Process Job Location: Gurgaon 5 Days Work from Office (Both side transport) Shift: Evening and Night Shift Work Experience 0-36 months Customer service through calls. Ensure timely and accurate service delivery Office cab/shuttle Health insurance Provident fund Annual bonus

Job Summary As a Consulting Analyst with a focus on Property & Casualty Insurance you will leverage your expertise to provide strategic insights and solutions to our clients. With a hybrid work model and no travel requirements you will collaborate with cross-functional teams to drive impactful results. Your role will involve analyzing data developing strategies and enhancing client satisfaction through innovative solutions. Responsibilities Analyze complex data sets to identify trends and insights that inform strategic decision-making for clients in the Property & Casualty Insurance sector. Develop and implement innovative solutions that address client challenges and enhance operational efficiency. Collaborate with cross-functional teams to ensure seamless integration of solutions and alignment with client objectives. Provide expert advice and recommendations to clients leveraging industry knowledge and best practices. Conduct thorough research and analysis to support the development of client strategies and initiatives. Prepare detailed reports and presentations that effectively communicate findings and recommendations to clients. Monitor and evaluate the effectiveness of implemented solutions making adjustments as necessary to achieve desired outcomes. Facilitate workshops and meetings with clients to gather requirements and provide updates on project progress. Utilize advanced analytical tools and techniques to drive data-driven decision-making and improve client outcomes. Ensure compliance with industry regulations and standards in all client engagements. Build and maintain strong relationships with clients acting as a trusted advisor and point of contact. Stay updated on industry trends and emerging technologies to continuously enhance service offerings. Contribute to the development of new business opportunities by identifying potential areas for growth and expansion. Qualifications Possess a minimum of 5 years of experience in consulting with a focus on Property & Casualty Insurance. Demonstrate strong analytical and problem-solving skills with the ability to interpret complex data sets. Exhibit excellent communication and presentation skills with the ability to convey complex information clearly. Show proficiency in using analytical tools and software relevant to the insurance industry. Display a strong understanding of industry regulations and compliance requirements. Have experience working in a hybrid work model with the ability to collaborate effectively both in-person and remotely. Demonstrate a proactive approach to identifying and addressing client needs and challenges.

Job Summary As a Consulting Analyst specializing in Life and Annuities Insurance you will leverage your 7 to 10 years of experience to provide strategic insights and solutions. Working in a hybrid model you will collaborate with cross-functional teams to enhance business processes and drive impactful outcomes. Your expertise will contribute to optimizing client operations and achieving organizational goals. Responsibilities Analyze complex business problems and develop innovative solutions to enhance client operations in the Life and Annuities Insurance domain. Collaborate with cross-functional teams to gather and interpret data ensuring alignment with business objectives. Provide strategic insights and recommendations to improve business processes and achieve desired outcomes. Develop and present detailed reports and presentations to stakeholders highlighting key findings and actionable strategies. Utilize advanced analytical tools and methodologies to support decision-making and drive efficiency. Monitor industry trends and emerging technologies to identify opportunities for innovation and improvement. Facilitate workshops and meetings to engage stakeholders and gather valuable input for project success. Ensure compliance with industry regulations and standards maintaining the highest level of quality and integrity. Support the implementation of new systems and processes providing guidance and training to team members. Evaluate project performance and outcomes identifying areas for improvement and implementing corrective actions. Foster a collaborative and inclusive work environment encouraging open communication and knowledge sharing. Contribute to the development of best practices and methodologies to enhance consulting services. Drive continuous improvement initiatives to optimize client satisfaction and business growth. Qualifications Possess a strong background in Life and Annuities Insurance with a deep understanding of industry-specific challenges and opportunities. Demonstrate proficiency in data analysis and interpretation utilizing advanced analytical tools and techniques. Exhibit excellent communication and presentation skills with the ability to convey complex information clearly and concisely. Show a proven track record of delivering successful consulting projects with a focus on achieving measurable results. Display strong problem-solving skills and the ability to think critically and strategically. Have experience working in a hybrid work model effectively managing time and priorities. Be adaptable and open to change with a willingness to learn and grow in a dynamic environment.

Roles and Responsibilities Manage client relationships to drive business growth through customer acquisition and retention. Develop and implement effective marketing strategies to increase brand awareness and attract new customers. Build strong relationships with clients by providing exceptional service, resolving issues promptly, and ensuring high levels of client satisfaction. Identify opportunities for upselling and cross-selling services to existing clients. Collaborate with internal teams to ensure seamless delivery of catering solutions.

Position : Client Relationship Manager (CRM) Location : Zaveri Bazaar, Kalbadevi, Mumbai Experience : 5+ Years Compensation : Up to 9 LPA Role Overview We are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement. Key Responsibilities Cultivate and strengthen relationships with high-value clients to build trust and loyalty Act as the primary liaison for all client-related communication and escalations Understand client objectives and proactively offer tailored solutions Track account performance and regularly assess client satisfaction metrics Coordinate with internal departments to ensure seamless execution and service delivery Identify and implement upsell or cross-sell opportunities to increase account revenue Desired Skills & Qualifications Minimum 5 years of experience in client relationship management, key account servicing, or similar roles Demonstrated ability to manage and grow strategic client accounts Exceptional communication and interpersonal skills Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making Bachelor s degree in Business, Marketing, or a related discipline; an MBA would be an advantage Calm under pressure, empathetic in client interactions, and oriented toward solutions

Golden Opportunity to Work Directly with Deepak Bajaj and his young & dynamic team in a fast-growing company If you believe you are excellent at Sales, Customer Relationship and Communication and want to work with a young and dynamic organization that is working to inspire and empower people across the globe, here is your opportunity. Get best in the industry salary, own personal development, amazing career growth and chance to inspire and empower people across the globe through Deepak Bajajs Training, consulting, social media and digital marketing company. Key Responsibility – Handling queries on phone, closing sales & nurturing customer relationships. Job Description – Able to do target number of phone calls every day with enthusiasm Sales closing over the phone for our events and online courses Building excellent customer relationship Skills & Education Requirements – Graduation Excellent English & Hindi communication Min 2 years of relevant work experience Enthusiastic and passionate about sales with a drive to exceed targets. A team player who thrives in a collaborative environment. Highly organized with strong time management skills Familiar with social media platforms and online meeting platforms like zoom Special Benefits in this job - Best in the industry salary and bonus Young, dynamic and fastest growing organization in its industry. Friendly and supportive work environment Opportunity to motivate and inspire international audience in 150+ Countries Flexibility to experiment with new ideas and concepts Amazing everyday opportunities for your personal growth and development

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this position you will serve as a vital contact for employees engaged in assignments, transfers, and relocations, covering both international and domestic movements. This role encompasses liaising with clients, internal teams, and mobility suppliers. It involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for any issues related to global mobility. Key Responsibilities: -Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications. -Function as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes and procedures -Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws. -Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees. -Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments. -Work in partnership with third-party providers, where necessary, to streamline the deployment process. -Keep meticulous records of all process documentation for accountability and reference. -Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload. -Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies. -Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications. -Contribute to the development and improvement of automated solutions and processes. -Liaise with various territories to address complex queries and navigate nuances in process and regulations. -Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations. -Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction. -Act as a PWD specialist, overseeing business travel-related workforce matters and ensuring compliance with all relevant legal and regulatory requirements. -As you progress in the role, develop and implement a strategic plan for posted worker directive that is in line with the organizations broader global expansion goals. Additional Information Work Location: Bangalore We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

Job Title - SENIOR VICE PRESIDENT, SERVICE DELIVERY GENERAL MANAGEMENT At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system, we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We re seeking a future team member for the role of Senior Vice President, Service Delivery General Management to join our team. This role is in Pune, HYBRID. In this role, you ll make an impact in the following ways: Provides oversight and sets priorities for multiple teams responsible for delivering high-quality services to internal and/or external clients. Partners with various groups to define and implement process improvements and controls. Hands-on experience in managing operational risk events and associated resolution plans. Provides guidance on work and manages the performance of multiple teams, setting area priorities. Designs metrics customized to respective clients and monitors work output to ensure client satisfaction. Presents analysis and recommendations to clients pertaining to service delivery improvements. Oversees allocation of resources across multiple teams and processes. Assists clients in addressing complex service delivery questions. Partners with internal teams to monitor and implement changes in service delivery operations. Recruits, directs, motivates, and develops staff, maximizing their individual contribution and professional growth. Manages multiple teams of service delivery professionals and support staff. Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members. To be successful in this role, we are seeking the following: Bachelor s degree in a business discipline or the equivalent combination of education and experience is required. 12 plus years of total work experience in core operations and 5 to 6 years of management experience preferred. Knowledge of service delivery operations and management is preferred. At BNY, our culture speaks for itself. Here s a few of our awards: America s Most Innovative Companies, Fortune, 2024 World s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024. Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024. Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, which can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Responsibilities Role Description: Process and check transactions on Pension Application forms create and maintain retirement plan records for customers, within defined Productivity and Quality standards. Responsibilities: Prioritize and process daily work to meet customer service goals. Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data. Implement problem solving techniques to ensure efficient processing on all contracts. Follow internal procedures to properly document work on contracts. Inform Client Service Associate/Consultant of customer concerns or potential problems. Validate accuracy of plan and contract records as needed. Maintain a comprehensive knowledge of our record keeping system. Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite. Perform other job-related duties and special projects as required. Promote team development through shared knowledge and information with team members in working to resolve unusual or tricky situations. Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Compliance to PGS policies and Flexibility as per business need Qualifications Bachelor s/ Master s in finance stream is preferred. Additional Information Minimum of 2-4 years experience in back office. Insurance, Underwriting and Financial Institution experience preferred. Good comprehension, written and verbal communication skills Strong Analytical skills Ability to work in night shift only Proficient in MS office with Advanced Excel skills

Job Profile: Interior Project Manager & Key Account Manager Job Title: Interior Project Manager & Key Account Manager Reports to: Director Location: Sahibabad Job Summary: We are seeking a highly skilled and experienced professional to fill the role of Interior Project Manager & Key Account Manager. The successful candidate will be responsible for managing interior projects from conception to completion, ensuring client satisfaction, and driving business growth through key account management. Key Responsibilities: 1. Project Management: - Manage interior projects from conception to completion, ensuring timely delivery, budget adherence, and quality standards. - Coordinate with clients, designers, contractors, and internal teams to ensure project requirements are met. 2. Client Relationship Management: - Build and maintain strong relationships with key clients, understanding their needs and preferences. - Ensure client satisfaction and loyalty, driving repeat business and referrals. 3. Business Development: - Identify new business opportunities and pursue them to drive revenue growth. - Develop and implement strategies to increase sales and market share. 4. Account Management: - Manage client accounts, ensuring timely delivery of products/services. - Communicate with clients to understand their needs and preferences. 5. Team Management: - Lead and manage project teams, including contractors, designers, and other stakeholders. - Ensure team members are aware of their roles and responsibilities. Requirements: 1. Education: Degree in Interior Design, Project Management, Business, or a related field. 2. Experience: 3-5 years of experience in interior project management and key account management. 3. Skills: - Project management skills - Strong communication and relationship-building skills - Sales and business development skills - Strategic thinking and problem-solving skills - Attention to detail and ability to work under pressure Ideal Candidate: The ideal candidate will have a strong background in interior project management and key account management, with excellent communication and relationship-building skills. They will be able to manage multiple projects simultaneously, drive business growth, and maintain strong client relationships.

Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service.Servicing the client after receiving the order till the time of collection of payment. Required Candidate profile The ability to communicate confidently - both through speaking and writing - with colleagues and clients.Interested candidates lease connect with me 8217730484

Role & responsibilities Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity. Regular monitoring, coaching and development of agents with the team. Implement agent recognition programs under direction of Manager Site Operations. Share best practices across teams and build spirit of teamwork

The Customer Experience Executive will support the teams efforts in ensuring exceptional customer service by assisting in customer retention initiatives, addressing escalated issues, and actively managing the company’s online reputation. This role requires strong communication, attention to detail, and a proactive approach to problem-solving with a customer-first mindset. Key Responsibilities: 1 . Customer Retention Support: - Identify and reach out to at-risk customers based on internal reports. - Assist in executing customer retention campaigns and feedback collection efforts. - Coordinate with internal teams to ensure timely resolution of customer concerns. 2. Escalation Handling: - Act as the first line of support for resolving customer complaints before escalation. - Log, track, and update all escalations in the system accurately. - Collaborate with senior team members & Cross functions to follow up on high-priority cases and ensure closure. 3 . Online Reputation Management Support: - Monitor key review platforms and social media for customer feedback and brand mentions. - Respond professionally to online reviews and comments in line with company guidelines. - Highlight potential reputation risks and escalate as needed. 4. Reporting & Coordination: - Maintain daily/weekly logs of escalations, resolutions, and customer feedback. - Generate reports on customer sentiment and issue trends for review by the Lead. - Collaborate with marketing, sales, and operations teams for coordinated communication. 5 . Continuous Improvement: - Gather insights from customer interactions to suggest improvements in processes or communication. - Participate in team training, workshops, and brainstorming sessions.