1396 Client Satisfaction Jobs - Page 32

Job Description ORDER PROCESSING EXECUTIVES Designation: Client Coordinator Experience e: 0 -1 year Full time / Part time : Full time Education: UG Any Graduate Any Specialization DESCRIPTION MIS comprehension Enhancing existing scope s volumes/new scopes Building rapport with point of contact and conference calls. Documenting historical behavior of client Maintaining SLAs Ensuring client satisfaction at delivery level Sustaining business compliance Professionally handling customer complaint Preserving existing book of business PROFICIENCY Excellent writing and verbal communication skills. High energy levels, drive and resilience. Good computer knowledge, skillful at using the Internet, and demonstrable. Intelligent and good logical reasoning. Ability to work under constant pressure. A smart, hardworking, ambitious, and Ability to Learn, Flexibility & Adaptability. Exploring and identifying new line of business from existing clients

Assistant Manager Technology/Media/Telecom - Secondary Research Space - 4+ Years -Gurgaon/Kolkata Location - Kolkata / Gurgaon (Remote) Summary- We are hiring an experienced market intelligence professional with 5–8 years of experience in secondary research and custom research delivery for global clients in the Technology, Media, and Telecom (TMT) space. This is a hands-on client-facing role with opportunities to grow into account and team management. Your Future Employer- Global data and insights solutions firm that helps Fortune 500 companies and high-growth startups stay future-ready. With 1000+ team members across India and global clients in TMT, eCommerce, BFSI, Life Sciences, and more, delivers actionable intelligence through deep sector expertise and multi-modal research. Responsibilities- Independently lead and execute market intelligence projects for global TMT clients. Deliver actionable insights through high-quality secondary research using databases, online sources, social and digital channels. Drive client satisfaction with timely, business-relevant recommendations. Communicate directly with international clients across project lifecycles. Collaborate cross-functionally with teams in analytics, content, and primary research. Gradually transition into account management and team leadership responsibilities. Requirements- 5–8 years of relevant experience in market intelligence, consulting, or secondary research for external clients. Strong project management and client engagement skills. Prior experience handling custom research for US/global clients preferred. Excellent communication skills; expertise in MS PowerPoint, Excel, and Word. B.Tech + MBA or equivalent educational background. What is in it for you- Work with global Fortune 500 clients in the dynamic TMT domain. Be part of a high-performing 100+ member Market Intelligence team. Gain cross-functional exposure and growth into client/account management. Join a people-first culture with a focus on learning, technology, and collaboration. Note: We receive a lot of applications daily, so it may not be possible to get back to each candidate. If you don't hear back from us in 1 week, please consider that your profile has not been shortlisted. Your patience is highly appreciated. Scam Alert: Crescendo Global never asks for money or purchases. Always verify opportunities at www.crescendo-global.com and report fraud immediately. Profile Keywords Crescendo Global, Jobs in Kolkata, Jobs in Gurgaon, Assistant Manager Jobs, TMT Research Jobs, Market Intelligence Jobs, Secondary Research Roles, Tech Media Telecom Analyst, Consulting Jobs India, Research Careers, Client-facing Research Jobs, Custom Research Jobs India

Role & responsibilities Understand client requirements and suggest suitable lighting solutions Showcase products, decorative fittings, and explain features clearly Generate and follow up on quotations, orders, and payments Handle basic billing and maintain sales records Coordinate with team for order processing Update clients on delivery timelines, product availability, and new stock Sales management and overseeing marketing strategies Preferred candidate profile Education: Graduates in any stream preferred Experience: 1-3 years in retail sales (lighting/electricals background preferred) Skills: Strong communication (Hindi & English), basic computer skills, and salesmanship Personality: Confident, polite, and customer-friendly attitude Other Requirements: Willing to work 6 days a week Knowledge of Excel, billing software, etc. Local candidates preferred

Job Title: CRM Executive Department: Customer Relationship Management (CRM) Company: Bolster Tradelink Pvt. Ltd. Experience Required: 2-3 years Location: Kharghar, Navi Mumbai About the Company: Bolster Tradelink Pvt. Ltd. is a trusted name in the steel trading industry, offering high-quality products like TMT bars, structural pipes, angles, and channels. We are committed to delivering excellent customer service and fostering long-term client relationships. Role Overview: We are looking for a proactive and customer-focused CRM Executive to manage client relationships, address inquiries, coordinate dispatches, and support our sales operations. The ideal candidate will have a strong communication background, a basic understanding of steel products, and hands-on experience in handling customer databases and follow-ups. Key Responsibilities: Serve as the first point of contact for customer queries and concerns. Maintain strong communication with clients via phone, email, and in-person meetings. Manage order tracking, dispatch coordination, and timely payment follow-ups. Handle customer complaints calmly and ensure quick resolution by coordinating internally. Maintain and update client records using CRM tools, Excel, or Google Sheets. Negotiate basic terms such as pricing, payment timelines, and delivery schedules. Build and maintain strong, long-term relationships with customers. Provide accurate product information to match client needs with suitable steel products. Stay updated on market trends, competitor pricing, and construction demands. Share feedback with the team to improve customer service and pricing strategies. Key Skills & Competencies: Communication: • Excellent verbal and written communication in Hindi and English • Clear explanation of technical product details • Active listening and professional tone 2. Relationship Management: • Friendly, trustworthy, and client-focused approach • Ability to build rapport and retain customers 3. Sales & Negotiation: • Basic understanding of sales techniques • Confident and persuasive in closing deals 4. Product Knowledge: • Familiarity with steel products such as TMT bars, angles, channels, and pipes • Knowledge of different brands, grades, and uses 5. CRM & Tech Skills: • Proficient in Excel and Google Sheets • Experience with CRM tools and order tracking systems 6. Time Management: • Ability to handle multiple client accounts simultaneously • Prioritize dispatches, payments, and follow-ups efficiently 7. Problem Solving: • Calmly handle complaints and product/delivery issues • Coordinate internally for fast resolution 8. Market Awareness: • Basic understanding of local construction and steel market trends • Awareness of competitor activities and pricing Learning & Development Opportunities: • Data Management: Improve your Excel skills and maintain well-structured data. • Market Research: Understand steel product trends, material specs, and pricing logic. • Quotation Analysis: Learn how to compare quotes for best deals. • Supplier Communication: Build confidence in dealing with vendors and transporters. Send your resume to [anshika.trivedi@bolsters.in] - Anshika Trivedi OR Can contact on given number. We look forward to hearing from you! Thanks & Regards, Anshika Trivedi HR Executive Bolster Tradelink Pvt Ltd Tel : +91- 7021108283

The role Outpost VFX are looking for a CG Supervisor to lead projects and champion collaboration between the 3D and 2D departments. Youll work closely with the VFX Supervisor, VFX Producer, and the 3D team to understand and communicate creative and technical goals, for exceptional results. Leading our talented 3D artist teams to meet project briefs within agreed schedules, promptly addressing scheduling challenges to support production. During the bidding process, provide precise advice on time, talent, and technology requirements. Support the Head of Production in artist performance evaluations and actively participate in relevant daily sessions, exemplifying Outposts culture of professionalism and high-quality creative reviews. Employing your knowledge of the workflow and pipeline to support the team and bridge the gap between technology and artistry. Share insights with the tech team to enhance pipeline, workflows, and software, continuously advancing Outposts CG capabilities. As a CG Supervisor, balance your role as an artist with managerial responsibilities, advocating for effective management and ensuring client satisfaction in the final product. Key skills Proven experience as a CG Supervisor or similar role in the VFX industry. Proficiency in software such as Houdini, Maya, Nuke with experience in USD and Arnold renderer workflows. Strong understanding of CGI production workflows. FX/CFX experience using Houdini is a preference. Excellent leadership and communication skills to effectively manage a team and collaborate with overseas counterparts. Ability to problem-solve and provide technical guidance to overcome production challenges. Attention to detail and a keen eye for visual aesthetics. Familiarity with industry-standard tools and techniques for CGI production.

Role description: We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today s mobility projects and systems to address an evolving set of demands from the world s growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: Manage the delivery of cost management in small, medium commercial, retail, residential developments, transportation or significant components of larger cost management assignments Responsible for delivering their scope of work in line with various controls, and will have significant technical knowledge and experience in their field Assist in the coaching and development of other team members in order to share knowledge, increase team skill level and improve the standard of service delivery Work within established systems and budgets to produce reports and forecasts and track budgets, overseeing costing and variances in order to manage and control cost variables Deliver a number of small to medium cost projects and assignments or significant components of larger assignments, ensuring appropriate use of resources and budgets to deliver the required scope of work within set deadlines Analyse and review a range of data and documents to collate key themes and trends, using this analysis in conjunction with own knowledge to provide advice and make recommendations to support cost and commercial management decision-making Manage relationships and collaborate with clients and external stakeholders, in order to ensure client satisfaction and create new business opportunities Qualifications & Experience: Bachelor s degree in engineering or equivalent in a relevant discipline Relevant professional qualification or chartered status Experience of coaching and mentoring more junior colleagues and emerging leadership skills Experience of working closely with external stakeholders to build client relationships Experience in managing business relationships at middle-management level Capable of taking a project through from inception to completion ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a people rst business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

Acted as main contact for customer queries, feedback, and complaints. Maintained strong client relations, ensured prompt responses, coordinated internally, updated records, gathered feedback, followed up post-delivery, & supported upselling efforts. Required Candidate profile 1–3 years of exp in customer service, client servicing Strong verbal and written communication skills. Proficient in CRM tools, MS Office, and basic email etiquette.

Responsible 4 Sales & Business Development with 4 wheeler OEM’s & Constantly achieving Sales targets as per business plan.Controlling W/house activities 4 Optimum use of resources.Managing Price Correction & Annual Sales.Monitoring Payment follow ups Required Candidate profile Devising strategies 4 business development.Prepare techno commercial offers as per customer requirement & plant capability & capacity.Ensuring timely launch of Product through APQP Techniques

Job Title: Senior Manager - AR Operations Location: Hyderabad Shift: Night Mode : Work from Office Statement of the Job: The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols. Duties of the Job: Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections. Manage day-to-day activities of the team, including but not limited to: Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs. Tracking and maintaining metrics for various data, including Collections reports and Operations reports. Develop processes to improve productivity and quality within the team. Participate in new pilot projects and work towards a smooth transition of knowledge to the team. Collaborate with the team to resolve any personnel issues or conflicts that may arise. Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements. Conduct regular conference calls with clients to identify ways to improve client satisfaction. Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation. Manage client relationships effectively. Eligibility: Minimum of 11 years of experience in AR US Healthcare, with the designation of Manager or above. Willingness to work night shifts. Experience in AR Follow-up and Denial Management US Healthcare RCM. Availability to join within 30 days

Job Title: Manager - AR Operations Location: Mumbai / Navi Mumbai Shift: Night Mode : Work from Office Statement of the Job: The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols. Duties of the Job: Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections. Manage day-to-day activities of the team, including but not limited to: Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs. Tracking and maintaining metrics for various data, including Collections reports and Operations reports. Develop processes to improve productivity and quality within the team. Participate in new pilot projects and work towards a smooth transition of knowledge to the team. Collaborate with the team to resolve any personnel issues or conflicts that may arise. Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements. Conduct regular conference calls with clients to identify ways to improve client satisfaction. Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation. Manage client relationships effectively. Eligibility: Minimum of 8 years of experience in AR US Healthcare, with the designation of Assistant Manager or above. Willingness to work night shifts. Experience in AR Follow-up and Denial Management US Healthcare RCM. Availability to join within 30 days

Walk-In Interview for Customer Service Associate Vacancies in MNC Multiplex (a Cinema Theatre) Minimum Qualification: Plus 2 Vacancies in Cinepolis, 6th Floor, Centre Square Mall, MG Road, Kochi Number of vacancies: 30 Job Role Interact and serve customers inside the cinema multiplex. Handle Ticket, Food & Beverage Counters if and when required, etc. Age criteria: 18 - 23 Shift Time: 8am to 5pm (Male & Female) / 5pm to 2am (Male) Salary: 14,800 take home plus PF, ESI and other allowances. Kochi Interview Details Interviews on: All days other than Sunday Time : 11am onwards Venue: Cinepolis, 6th Floor, Centre Square Mall, MG Road, Kochi Please come in Formal Dress Code, Properly Groomed along with your Resume. Kindly refer your friends also.

Position Title: Analyst-Optimization Territory/Location: Pune, India Reports to: Team Manager Sakon is the premier multi-shore telecommunications analytics company, the first to combine telecom lifecycle management with consultative savings services in a single platform For more information, please visit our website www.sakon.com Job Summary The Analyst-Optimization will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States.Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAs compliance, inventory management. The Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Analyst will have overall accountability for the transition of new end user customers to SAKON service delivery. Qualifications Education: Any graduate in B.com/M.com/MBA(Finance) or combination with relevant experience Work Experience A minimum of 1-3 years of experience including: Analyzing data or costs and reporting. Cost Control or Cost Audit Quality Check involving processes or transactions Documentation on processes or process transition Presentation experience to C-level management Telecom domain experience will be an added advantage although not necessary. Skills and Knowledge: Excellent Communication, Presentation and Reporting skills Fair Knowledge of the Indian Telecom market particularly mobile phones. Flair for obtaining information. Strong PC skills especially Microsoft office. Ability to work under pressure of deadlines. Ability to work in a team Ability to adapt to different software Key Responsibilities Be the Analyst for various US based and international clients to manage their telecom spend and processes using SAKON Mobile Manager Software. Use SAKON proprietary tools and softwares to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications. Assist in implementation of new customers. Perform audit or analysis relating to cost control and all related activities Procure project related information from Client, Vendor or concerned project interfaces Preparation & Presentation of Standard reports as required & requested Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Co-ordinate with different teamsto procure information or status of tasks related to the project assigned Perform Quality Checks to ensure accuracy of work completed & reported Documentation of new processes or custom requests from Clients Excellent organization, planning and project management skills Experience in handling US clientele, onsite client experience preferred To apply, kindly share the resume with harshita.kushwah@sakon.com

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager SAM @ 9686682465 Mallik @ 7259027282 Vishnu @ 7259027295 Rashmi @ 7760984460 Deepanshu @ 9900024811

Position Title: Senior Analyst-Optimization Territory/Location: Pune, India Reports to: Team Manager Sakon is the premier multi-shore telecommunications analytics company, the first to combine telecom lifecycle management with consultative savings services in a single platform For more information, please visit our website www.sakon.com Job Summary The Senior Analyst-Optimization will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States.Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAs compliance, inventory management. The SA will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The SA will have overall accountability for the transition of new end user customers to SAKON service delivery. Qualifications Education: Any graduate/PG/BE/MBA /CA/CA Inter or combination with relevant experience Work Experience A minimum of 3-5 years of experience including: Analyzing data or costs and reporting. Cost Control or Cost Audit Quality Check involving processes or transactions Documentation on processes or process transition Presentation experience to C-level management Telecom domain experience will be an added advantage although not necessary. Skills and Knowledge: Excellent Communication, Presentation and Reporting skills Fair Knowledge of the Indian Telecom market particularly mobile phones. Flair for obtaining information. Strong PC skills especially Microsoft office. Ability to work under pressure of deadlines. Ability to work in a team Ability to adapt to different software Key Responsibilities Be the Senior Analyst for various US based and international clients to manage their telecom spend and processes using SAKON Mobile Manager Software. Use SAKON proprietary tools and softwares to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications. Assist in implementation of new customers. Perform audit or analysis relating to cost control and all related activities Procure project related information from Client, Vendor or concerned project interfaces Preparation & Presentation of Standard reports as required & requested Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Co-ordinate with different teamsto procure information or status of tasks related to the project assigned Perform Quality Checks to ensure accuracy of work completed & reported Documentation of new processes or custom requests from Clients Excellent organization, planning and project management skills Experience in handling US clientele, onsite client experience preferred To apply, kindly share the resume with harshita.kushwah@sakon.com

CRM required at kundli, sonipat Qualification- any Graduate Exp- fresher can apply Salary- 14000 to 20000 Timing- 9 to 7, 6 days working No leave policy Skills- customer coordination, excel

to manage customer relations and post-sales operations for a reputed real estate developer. The role involves handling client queries, Email, Legal, coordinating documentation, payments, handovers, and ensuring high customer satisfaction.

Customer Service Representative responsible for handling all customer inquiries, online and offline, about our products and services. Understand, resolve, & coordinate with internal teams to ensure customer satisfaction and drive business conversion. Required Candidate profile Females Comfortable with the job location Good in communication Relevant exp in CSR or sales coordnation

Outpost VFX are looking for a CG Supervisor to lead projects and champion collaboration between the 3D and 2D departments. you'll work closely with the VFX Supervisor, VFX Producer, and the 3D team to understand and communicate creative and technical goals, for exceptional results. Leading our talented 3D artist teams to meet project briefs within agreed schedules, promptly addressing scheduling challenges to support production. During the bidding process, provide precise advice on time, talent, and technology requirements. Support the Head of Production in artist performance evaluations and actively participate in relevant daily sessions, exemplifying Outposts culture of professionalism and high-quality creative reviews. Employing your knowledge of the workflow and pipeline to support the team and bridge the gap between technology and artistry. Share insights with the tech team to enhance pipeline, workflows, and software, continuously advancing Outposts CG capabilities. As a CG Supervisor, balance your role as an artist with managerial responsibilities, advocating for effective management and ensuring client satisfaction in the final product. Key skills Proven experience as a CG Supervisor or similar role in the VFX industry. Proficiency in software such as Houdini, Maya, Nuke with experience in USD and Arnold renderer workflows. Strong understanding of CGI production workflows. FX/CFX experience using Houdini is a preference. Excellent leadership and communication skills to effectively manage a team and collaborate with overseas counterparts. Ability to problem-solve and provide technical guidance to overcome production challenges. Attention to detail and a keen eye for visual aesthetics. Familiarity with industry-standard tools and techniques for CGI production.

Fi is a new age money management app designed to simplify your financial life. With Fi, you can save, pay, invest, or borrow, all in one place. You can track and analyze your expenses across Fi and all your other bank accounts. You can also apply for a credit card, access instant loans, and grow your wealth and more with our range of investment options. we're hiring a Sales Lead/Account Manager to manage our salary account client relationships. This is a critical revenue-generating function -your job is to help existing clients get more value from us and grow those accounts over time. Responsibilities Lead a small team of client servicing/account management associates. Own the full post-sale relationship with key corporate clients. Identify and execute upsell and cross-sell motions. Ensure timely servicing, reporting, and client satisfaction. Drive revenue growth and retention across your book of business. Partner with sales, analytics, and product teams for solutions. Ideal Background 7-10 years of experience in account management or sales, preferably in fintech or B2B SaaS. you've handled corporate accounts and led teams before. You know how to work with internal stakeholders and navigate ambiguity. Strong communication, CRM familiarity, and a high sense of ownership. This is an onsite role and we are working from office 5 days a week.

The Integrated Project Manager is responsible for running creative and production processes and working alongside our existing talented Project Management team to drive a project from brief to delivery. Leading on projects while working with our dynamic teams across the business, our project managers successfully deliver projects following OLIVER+ ways of working. What we want is a passionate, talented individual who can showcase their skills of managing multiple mid to high complexity projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. What you will be doing: GENERAL TASKS AND RESPONSIBILITIES: Have integrated experience across various disciplines which can include one or more of the following: Ai/Automation, Digital, Technology, Film, CGI, Motion Design and/or Print projects across different sized accounts and across different time zones; from initial brief to final delivery (based on experience) Manage your team to deliver a wide range of deliverables from email marketing to website content Strive to follow and implement the defined project management and production processes within OLIVER+ and with partners Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment Face adversity, setbacks and negativity with a resilient mindset and attitude Embody the company values, instil these behaviours within all team members Drive continuous improvement through each step of the process and consult on process improvements Close off projects to set standards/requirements INITIATE & PLAN THE PROJECT: Serve as the point of contact to receive new briefs and manage the process of transforming unclear briefs into we'll prepared briefs where applicable Manage the scoping, costing and planning of projects across different briefs Work to the OLIVER+ Project Management Way of Working while executing projects Identify stakeholders and create a communication plan to ensure each of them has access to the right level of information Set deadlines with partners and challenge unrealistic timelines to ensure workload is managed based on creative processes Create project plan and identify key milestones for each of the projects you are assigned Work closely with the Delivery Lead and Resource/Studio Manager to staff the project correctly based on the required deliverables and deadlines Identify risks and possible issues and create risk registers Work closely with the creative team to define a cost, scope and timeplan for the projects Prepare and run effective and structured client and team kick-off meetings Create and manage the delivery of project documentation MANAGE PROJECT EXECUTION, MONITORING AND CONTROL: Coordinate development and delivery among various project participants and stakeholders Prioritize and manage workload of the project team Partner liaison when required, presenting project scopes, cost estimates and timing plans Build partner relationship and ensure their needs and requirements are addressed, while following the OLIVER+ ways of working Monitor the progress of the project delivery within scope and budget with the planned resources Prepare status reports for the stakeholders and actively manage the control of project progress using weekly action points Follow the project management change control process for any changes needed in the scope, budget, timelines or resource requirement Create and keep up to date all related project documentation and ensure compliance in the project management system Proactively problem-solve, mitigate risks and plan for future issues Be accountable for the financial profitability of the project and actively manage cost overburn and time logged daily Ensure final deliverables are quality driven and comply to the design and production requirements and expectations Monitor utilization and output of team What you need to be great in this role: Willingness to accept feedback and iterate over processes in a highly-collaborative, low-ego team environment. Process driven and continuous improvement mindset. Curiosity, creativity, and ambition. Attention to detail. The ability to take a project from brief to completion, good communication, organizational, and time management skills are essential. Impeccable problem-solving skills and a love for client satisfaction. 5+ years of experience and proven track record of successfully managed projects from start to end Strong communication skills. Strong organisational skills - able to multi-task and manage multiple projects with different deadlines at one time. Good eye for detail and quality control experience. Software competency - Microsoft Word, PowerPoint, Excel, Zoom, Teams and OMG (Oliver Marketing Gateway internal approval system - training will be provided)

we're seeking a future team member for the role of Senior Vice President to join our Asset Servicing, Client Experience team. This role is located in Pune, MH- HYBRID. In this role, you'll make an impact in the following ways: Be responsible for monitoring smooth service delivery for our global clients Support Relationship Managers on client account setup and governance Manage client fee pricing review in collaboration with Relationship Managers Actively engage with clients and internal stakeholders to plug revenue leakage Act as escalation contact for our clients, striving to assist our clients in resolving complex or non-routine client issues and inquiries. Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies Responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction Recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team To be successful in this role, we're seeking the following: bachelors degree or higher is required 12+ years in investment banking industry 4+ years people management experience Experience in interacting with global clients is preferred Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines

Provides oversight and sets priorities for multiple teams responsible for delivering high-quality services to internal and/or external clients. Partners with various groups to define and implement process improvements and controls. Hands-on experience in managing operational risk events and associated resolution plans. Provides guidance on work and manages the performance of multiple teams, setting area priorities. Designs metrics customized to respective clients and monitors work output to ensure client satisfaction. Presents analysis and recommendations to clients pertaining to service delivery improvements. Oversees allocation of resources across multiple teams and processes. Assists clients in addressing complex service delivery questions. Partners with internal teams to monitor and implement changes in service delivery operations. Recruits, directs, motivates, and develops staff, maximizing their individual contribution and professional growth. Manages multiple teams of service delivery professionals and support staff. Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members. To be successful in this role, we are seeking the following: bachelors degree in a business discipline or the equivalent combination of education and experience is required. 12 plus years of total work experience in core operations and 5-6 years of management experience preferred. Knowledge of service delivery operations and management is preferred

Job Title: Client Relationship Manager (CRM) Job Location: Zaveri Bazaar, Kalbadevi, Mumbai Experience: 5+ Years Compensation: Up to 9 LPA We are seeking a dynamic and experienced Client Relationship Manager to nurture long-term client partnerships and drive customer satisfaction and retention. The ideal candidate will possess a strong track record in managing key accounts, resolving client queries, and identifying growth opportunities through tailored solutions and proactive service. This role demands excellent communication skills, strategic thinking, and a deep understanding of customer-centric business practices. Key Responsibilities: Build and maintain strong, trusted relationships with key clients Serve as the primary point of contact for client needs and escalations Understand client business goals to proactively suggest solutions Monitor account performance and client satisfaction metrics Collaborate cross-functionally with internal teams for seamless service delivery Identify upselling or cross-selling opportunities to grow revenue Required Skills Qualifications: Minimum 5 years of experience in client servicing, relationship management, or key account handling Proven success in managing multiple high-value client accounts Strong interpersonal and communication abilities Skilled in CRM tools (e. g. , Salesforce, Zoho, HubSpot) and data-driven decision-making bachelors degree in Business, Marketing, or related field; MBA is a plus Empathetic, composed under pressure, and solution-oriented

Job Title: Senior Manager - AR Operations Location: Mumbai / Navi Mumbai Shift: Night Mode: Work from Office Statement of the Job: The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols. Duties of the Job: Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections. Manage day-to-day activities of the team, including but not limited to: Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs. Tracking and maintaining metrics for various data, including collections reports and operations reports. Develop processes to improve productivity and quality within the team. Participate in new pilot projects and work towards a smooth transition of knowledge to the team. Collaborate with the team to resolve any personnel issues or conflicts that may arise. Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements. Conduct regular conference calls with clients to identify ways to improve client satisfaction. Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation. Manage client relationships effectively. Eligibility: Minimum of 11 years of experience in AR US Healthcare, with the designation of Manager or above. Willingness to work night shifts. Experience in AR Follow-up and Denial Management US Healthcare RCM. Availability to join within 30 days

Role: Fitness Consultant Company: VMax Wellness Location: Remote (Full-Time) Company Overview: VMax Wellness is a dynamic fitness and wellness company dedicated to helping individuals embrace healthier lifestyles. Our passionate team of experts delivers personalized fitness and nutrition plans tailored to each client s unique needs. With a bold mission to positively transform the lives of 1 million people and eliminate lifestyle diseases linked to obesity, we re committed to making wellness accessible and sustainable. Learn more at vmax.fit. Position Summary: We are seeking a motivated and empathetic Fitness Consultant to join our remote team. In this role, you will guide clients through their fitness journeys by creating customized workout plans, offering expert advice, and providing continuous support. You ll play a key role in helping clients achieve their health goals while driving engagement and satisfaction. Key Responsibilities: Conduct personalized tele-coaching sessions to understand clients fitness goals, preferences, and limitations. Design and deliver individualized workout plans that align with clients fitness levels and medical considerations. Provide consistent motivation, accountability, and empathetic support throughout each client s wellness journey. Track client progress and adjust plans as needed to ensure optimal results. Maintain high client satisfaction, measured through Net Promoter Score (NPS) and feedback. Encourage client renewals and referrals to support business growth. Host engaging webinars and seminars on fitness topics to educate and inspire clients and prospects. Manage multiple responsibilities including coaching, administrative tasks, and event preparation efficiently. Qualifications: Bachelor s degree in Exercise Science, Kinesiology, or Physical Therapy (BPT/MPT preferred). Certified Personal Trainer or accredited Fitness Coach certification is required. Proven experience in one-on-one coaching, ideally in a virtual setting. Exceptional communication and interpersonal skills with the ability to build rapport and motivate clients. Strong organizational skills and attention to detail for tracking progress and managing tasks. Genuine passion for health and fitness and a desire to help others succeed. Ability to work independently and adapt in a fast-paced, evolving environment. Proficiency in virtual communication tools and platforms. Reliable high-speed internet connection for seamless remote interactions.