1391 Client Satisfaction Jobs - Page 27

Position: Client Relationship Manager Experience: 5+ Years Location: On-site, Kalbadevi, Mumbai - 400002 Monthly Salary: 55, 000 - 75, 000 (based on experience and fit) About the Role: We are looking for a dynamic and experienced Client Relationship Manager to join our team. This role is ideal for someone who is confident in handling client interactions, is proactive in addressing concerns, and has a strong focus on after-sales service and satisfaction. Key Responsibilities: Manage all client communications after orders are placed. Ensure timely follow-ups and smooth coordination until payment collection. Deliver excellent after-sales service to enhance client satisfaction. Collect honest client feedback and share with relevant teams. Handle client queries and provide quick, effective solutions. Act as the go-to person for escalations and ensure prompt resolution. Educate clients on products and services when needed. Build strong and lasting relationships through consistent support and communication. Skills & Qualities Were Looking For: 5+ years of experience in client servicing or relationship management. Excellent communication skills - both spoken and written. A polite, people-friendly personality. Strong follow-up habits and attention to detail. Proactive, problem-solving mindset. Sound understanding of product/service handling (training will be provided). Should be easily reachable during work hours. Think youre the right fitApply now and grow with a team that values client satisfaction and long-term relationships.

Roles and Rsponsibilities:- Identify Opportunities : Detect and seize opportunities within the MICE sector to expand market share and revenue. Client Relationships : Forge and sustain solid relationships with new and existing clients, understanding their event needs and expectations. Collaboration : Work closely with the event planning, marketing, and operations teams to ensure seamless execution of events. Site Inspections : Conduct detailed site inspections with potential clients, showcasing our facilities and services. Proposal Development : Create tailored proposals that meet the specific needs of clients while maintaining profitability. Contract Negotiations : Negotiate terms that benefit both the client and the company, ensuring long-term partnership potential. Market Analysis : Stay updated on industry trends and competitor movements to maintain a competitive edge. Sales Goals : Meet or exceed sales targets by effectively managing sales pipelines and forecasts. Reporting : Provide detailed reports on sales activities, event outcomes, and client feedback to optimize future strategies. Industry Presence : Represent EaseMyTrip. com at industry events and conferences, enhancing brand visibility and networking with potential clients. Preferred candidate profile:- Educational Background : Bachelors degree in Hospitality Management, Business Administration, Marketing, or a related field. Experience : Minimum 4 years of experience in MICE sales, demonstrating a history of achieving sales targets. Industry Knowledge : Deep understanding of the MICE sector, including key market drivers and operational requirements. Communication Skills : Exceptional verbal and written communication abilities. Negotiation Skills : Strong negotiation skills to secure profitable deals and maintain client satisfaction. Team Collaboration : Experience working collaboratively in cross-functional teams. Project Management : Capability to manage multiple projects simultaneously with meticulous attention to detail. Adaptability : Ability to adapt strategies in response to changing market conditions and client needs. Travel Readiness : Willingness to travel extensively to meet business demands and client needs. Passion for Events : Enthusiastic about creating and delivering outstanding event experiences.

Roles and Rsponsibilities:- Identify Opportunities : Detect and seize opportunities within the MICE sector to expand market share and revenue. Client Relationships : Forge and sustain solid relationships with new and existing clients, understanding their event needs and expectations. Collaboration : Work closely with the event planning, marketing, and operations teams to ensure seamless execution of events. Site Inspections : Conduct detailed site inspections with potential clients, showcasing our facilities and services. Proposal Development : Create tailored proposals that meet the specific needs of clients while maintaining profitability. Contract Negotiations : Negotiate terms that benefit both the client and the company, ensuring long-term partnership potential. Market Analysis : Stay updated on industry trends and competitor movements to maintain a competitive edge. Sales Goals : Meet or exceed sales targets by effectively managing sales pipelines and forecasts. Reporting : Provide detailed reports on sales activities, event outcomes, and client feedback to optimize future strategies. Industry Presence : Represent EaseMyTrip. com at industry events and conferences, enhancing brand visibility and networking with potential clients. Preferred candidate profile:- Educational Background : Bachelors degree in Hospitality Management, Business Administration, Marketing, or a related field. Experience : Minimum 4 years of experience in MICE sales, demonstrating a history of achieving sales targets. Industry Knowledge : Deep understanding of the MICE sector, including key market drivers and operational requirements. Communication Skills : Exceptional verbal and written communication abilities. Negotiation Skills : Strong negotiation skills to secure profitable deals and maintain client satisfaction. Team Collaboration : Experience working collaboratively in cross-functional teams. Project Management : Capability to manage multiple projects simultaneously with meticulous attention to detail. Adaptability : Ability to adapt strategies in response to changing market conditions and client needs. Travel Readiness : Willingness to travel extensively to meet business demands and client needs. Passion for Events : Enthusiastic about creating and delivering outstanding event experiences.

Roles and Rsponsibilities:- Identify Opportunities : Detect and seize opportunities within the MICE sector to expand market share and revenue. Client Relationships : Forge and sustain solid relationships with new and existing clients, understanding their event needs and expectations. Collaboration : Work closely with the event planning, marketing, and operations teams to ensure seamless execution of events. Site Inspections : Conduct detailed site inspections with potential clients, showcasing our facilities and services. Proposal Development : Create tailored proposals that meet the specific needs of clients while maintaining profitability. Contract Negotiations : Negotiate terms that benefit both the client and the company, ensuring long-term partnership potential. Market Analysis : Stay updated on industry trends and competitor movements to maintain a competitive edge. Sales Goals : Meet or exceed sales targets by effectively managing sales pipelines and forecasts. Reporting : Provide detailed reports on sales activities, event outcomes, and client feedback to optimize future strategies. Industry Presence : Represent EaseMyTrip. com at industry events and conferences, enhancing brand visibility and networking with potential clients. Preferred candidate profile:- Educational Background : Bachelors degree in Hospitality Management, Business Administration, Marketing, or a related field. Experience : Minimum 4 years of experience in MICE sales, demonstrating a history of achieving sales targets. Industry Knowledge : Deep understanding of the MICE sector, including key market drivers and operational requirements. Communication Skills : Exceptional verbal and written communication abilities. Negotiation Skills : Strong negotiation skills to secure profitable deals and maintain client satisfaction. Team Collaboration : Experience working collaboratively in cross-functional teams. Project Management : Capability to manage multiple projects simultaneously with meticulous attention to detail. Adaptability : Ability to adapt strategies in response to changing market conditions and client needs. Travel Readiness : Willingness to travel extensively to meet business demands and client needs. Passion for Events : Enthusiastic about creating and delivering outstanding event experiences.

Introductory Marketing Language Become a key player in our Retirement Services Operations Department as a Senior Subject Matter Expert. Leverage your expertise across diverse products to ensure seamless operations and client satisfaction. Thrive in a dynamic environment, driving production and adapting to the evolving banking landscape. Job Summary As a Transaction Specialist in the Retirement Services Operations Department, you will ensure seamless operation and optimization of processes. You will provide specialized knowledge and guidance to align deliverables with business priorities. Your role involves fostering continuous improvement, standardization, and compliance across processes and controls. Job Responsibilities Accurately process IRA beneficiary payouts. Oversee product management within the department. Identify and implement process improvements. Collaborate with internal teams for guideline adherence. Provide expert customer support and guidance. Participate in training programs and share knowledge. Prevent privacy incidents and manage inventory. Ensure compliance with tax and regulatory standards. Mentor team members and drive performance. Communicate effectively with teams and customers. Engage in strategic process improvements. Required Qualifications, Capabilities, and Skills Graduate in Commerce or any stream with banking experience. Demonstrate regulatory expertise in retirement services. Exhibit excellent analytical and problem-solving skills. Maintain high attention to detail and accuracy. Communicate effectively with teams and customers. Adapt to regulatory changes and lead teams. Collaborate within teams and across departments. Preferred Qualifications, Capabilities, and Skills Proficient in Microsoft Office applications. Familiar with relevant industry software. Experience in retirement services operations. Strong understanding of compliance standards. Ability to interpret complex regulations. Proven leadership and adaptability skills. Drive strategic initiatives and foster collaboration. Introductory Marketing Language Become a key player in our Retirement Services Operations Department as a Senior Subject Matter Expert. Leverage your expertise across diverse products to ensure seamless operations and client satisfaction. Thrive in a dynamic environment, driving production and adapting to the evolving banking landscape. Job Summary As a Transaction Specialist in the Retirement Services Operations Department, you will ensure seamless operation and optimization of processes. You will provide specialized knowledge and guidance to align deliverables with business priorities. Your role involves fostering continuous improvement, standardization, and compliance across processes and controls. Job Responsibilities Accurately process IRA beneficiary payouts. Oversee product management within the department. Identify and implement process improvements. Collaborate with internal teams for guideline adherence. Provide expert customer support and guidance. Participate in training programs and share knowledge. Prevent privacy incidents and manage inventory. Ensure compliance with tax and regulatory standards. Mentor team members and drive performance. Communicate effectively with teams and customers. Engage in strategic process improvements. Required Qualifications, Capabilities, and Skills Graduate in Commerce or any stream with banking experience. Demonstrate regulatory expertise in retirement services. Exhibit excellent analytical and problem-solving skills. Maintain high attention to detail and accuracy. Communicate effectively with teams and customers. Adapt to regulatory changes and lead teams. Collaborate within teams and across departments. Preferred Qualifications, Capabilities, and Skills Proficient in Microsoft Office applications. Familiar with relevant industry software. Experience in retirement services operations. Strong understanding of compliance standards. Ability to interpret complex regulations. Proven leadership and adaptability skills. Drive strategic initiatives and foster collaboration.

Role & responsibilities Customer care manager all work Repoting to your senieros and KIA officials Customer Satisfaction and other all works Scoring maintance 0 Complain etc Preferred candidate profile

Job Title: IT Sales - GCC Hunter Location: Bangalore and Hyderabad Job Type: Full time About the Role: As a GCC Hunter, you will be responsible for identifying and securing new business opportunities within the GCC (Global Capability Centers) in India. You will work closely with the sales and marketing teams to develop strategies that drive growth and expand our market presence. Key Responsibilities: Identify and target potential clients in the GCC region. Develop and maintain strong relationships with key stakeholders. Conduct market research to identify trends and opportunities. Create and deliver compelling sales presentations and proposals. Negotiate contracts and close deals. Collaborate with internal teams to ensure client satisfaction. Track and report on sales performance and market trends. Qualifications: Proven experience in sales or business development, preferably for GCC. Strong understanding of the GCC operations, contractual structure, and cultural nuances. Excellent communication and negotiation skills. Ability to work independently and as part of a team. Willingness to travel within India on need basis Preferred Skills: Experience in the manufacturing sector. Strong analytical and problem-solving skills.,

The company, Easebuzz Pvt. Ltd., has a strong presence in Pune, Mumbai, Kolkata, Bangalore, and Gurugram. The salary for this position is as per company standards, and the ideal candidate should have 3 to 5 years of experience, with relevant ERP experience being preferred. The work location for this role is in Nagpur. As a part of the team, you will be responsible for driving and scaling up the categories of the industry assigned through the partnership sales model. You should possess strong expertise and knowledge in the Education sector, with relevant experience and a network of at least 100+ accounts. Understanding merchant ecosystem players, industry drivers, and identifying avenues to partner and scale up will be crucial aspects of your role. Your responsibilities will include ensuring quick turnarounds for innovations and alignment across verticals, using consumer/vertical/competitor understanding to identify need gaps and create an innovation pipeline. Collaboration with cross-functional teams to derive the desired output will be essential. You will also monitor and analyze the quality of processed leads through Enterprise Partners. Working closely with cross-functional departments such as Marketing, Product, Sales, and BA teams, you will execute Partner engagement via Online and Offline events. Managing all post-lead interactions with Enterprise level partners through strong relationship-building, product knowledge, planning, and execution will be key to your success. We are looking for someone who strives to deliver Client Satisfaction, ensures that the account plan aligns with client objectives and interests to exceed client expectations, and achieves Financial Results by managing financial aspects of the account to ensure the plan is met or exceeded in both growth and profitability. Addressing client needs and building financial plans while striving to outperform and exceed prior profitability and revenues are important aspects of this role. The desired profile for this position includes excellent verbal and written communication skills to effectively communicate with various stakeholders, a passion to succeed with a never-say-die attitude, ability to handle ambiguity and multitask effectively, and a strong working knowledge of Microsoft Word, Excel, PowerPoint, and Email etiquettes. This role primarily focuses on Sales and Business Development in the Information Technology & Services industry and is a full-time employment opportunity.,

As a US Tax Preparer and Reviewer at Redstone Accounting Company in Ahmedabad, you will play a crucial role in providing exceptional tax preparation services to both individuals and businesses. Your expertise and attention to detail will contribute to ensuring tax compliance while fostering client satisfaction in a dynamic work environment. Your key responsibilities will include preparing and reviewing various tax returns such as 1040, 1065, 1120, and 1120S. You will offer guidance to clients on tax-related queries, assist in tax planning, and maintain compliance with federal, state, and local tax laws. Effective communication with clients to gather necessary documentation and support during tax audits will be essential. Staying informed about the latest tax laws and regulations is vital, along with maintaining accurate client records. To excel in this role, you should possess a minimum of 2 years of proven experience in tax preparation, a deep understanding of federal and state tax codes, and proficiency in tax preparation software like ProSeries, Drake, or Lacerte. Attention to detail, analytical skills, and excellent communication abilities are crucial. Additionally, holding a CPA or Enrolled Agent (EA) certification and experience in complex returns handling will be advantageous. Joining our team offers competitive compensation, flexible work arrangements, opportunities for professional growth, and a supportive team environment with continuous training. If you are passionate about tax compliance and client satisfaction, we encourage you to apply by January 7th, 2025, by submitting your resume showcasing your relevant experience and qualifications. We are excited to welcome dedicated professionals like you to our team.,

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

Job Description: Align available internal and external (offshore, nearshore, contractor) resources to meet project demands and budget constraints. Partner with consulting leadership to maximize revenue, utilization, and client satisfaction. Gather, manage, and communicate detailed resource requirements for the assigned practice area. Collaborate with management to identify and propose suitable resources for open roles. Escalate urgent or critical staffing needs and ensure timely resolution. Maintain up-to-date knowledge of consultants skill sets and project experience. Coordinate with offshore teams and vendor partners to source relevant candidate profiles. Track and monitor the selection and onboarding process for assigned roles. Maintain accurate records and data integrity in internal systems, documenting selection decisions with supporting rationale. Contribute to regular practice reports and support ad hoc reporting as needed. Leverage available tools to provide statistical and trend analysis for resource planning. Preferred Qualifications Minimum 2 to 3 years of experience in Resource Management or Vendor Management. Prior experience in IT services or consulting organizations. Strong understanding of recruiting processes and metrics (Quality, Time-to-Hire, and Volume). Proven ability to manage high-volume hiring initiatives. Excellent interpersonal, written, and verbal communication skills. Ability to operate effectively as an individual contributor while managing multiple stakeholders. Strategic mindset in developing effective resource and hiring plans. Experience working with cross-functional teams including hiring managers and vendor partners. Job Title: Resource Management Specialist Location: Bangalore Experience: 3+ years in Resource Management or Vendor Management Education: bachelor s degree or equivalent professional experience. Additional Sills:

Conduct Competitive Research: Analyze the market and explore competitors strategies and performance indicators. Keyword Mastery: Perform keyword research to optimize content and unlock new growth opportunities aligned with client goals. Client Engagement: Build strong relationships with clients to ensure their satisfaction and retention. Campaign Management: Oversee PPC campaigns, manage budgets, and monitor performance metrics like ACoS and daily ad spend. Product Optimization: Enhance product listings across various marketplaces, focusing on titles, descriptions, and images for maximum conversion. Cross-Functional Collaboration: Work alongside our sales and PPC teams to drive revenue and improve client satisfaction. Data-Driven Decisions: Maintain KPIs, analyze performance, and recommend actionable strategies to key stakeholders. What We re Looking For: Proactive Learners: Candidates who are eager to grow and take initiative. Excellent Communicators: Strong verbal and written skills are essential! Analytical Thinkers: Basic Excel knowledge will help you shine.

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals. Job responsibilities Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines. Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures. Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions. Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services. Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth. Required qualifications, capabilities, and skills Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution. Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts. Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures. Experience in training and guiding others on loan servicing tasks, fostering their professional growth. Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals. Preferred qualifications, capabilities, and skills Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery. Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities. Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction. Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance. Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals. Job responsibilities Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines. Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures. Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions. Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services. Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth. Required qualifications, capabilities, and skills Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution. Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts. Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures. Experience in training and guiding others on loan servicing tasks, fostering their professional growth. Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals. Preferred qualifications, capabilities, and skills Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery. Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities. Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction. Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance. Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements.

Responsibilities: * Manage customer relationships through effective communication * Maximize client satisfaction with marketing strategies * Handle customer queries with empathy & resolve issues promptly Sales incentives

Job Description Overview of Fieldwork team: Fieldwork team uses our proprietary tool called IPP which does target list matching with our panel, list upload, emailing, campaign creation, redirections, sample out, fax handling etc to ensure all project sampling activities done properly. Broad Responsibilities: Work on the assigned Sampling task and ensure quality completion in a quick TAT Identify and implement innovative techniques and solutions that can be adapted into Sampling workflow as best practices Conduct quality control checks on process front to ensure error free deliverables Coordinate and consult with Project Managers on prioritizing the work and its deliverables without compromising on client satisfaction and assigned deadline Should be committed for BCP (Business Continuity Plan) when needed Pre-requisites for hiring: Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience Strong Knowledge of Excel, Word, and any programming language would be added advantage Adaptability, flexibility and the ability to work under pressure Strong organizational and communication skills Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . Willing to work in US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM) Qualifications BCA/BSc graduate

Partner with the sales organization to effectively communicate to the CPA community, ADP and Non-ADP client base the value of R&D tax credit. Assist with the establishment of team goals across the BI organization, and effective measuring/communicating of performance against established goals to drive continuous improvement in delivering services to the client Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development Help define, support, and modify process change in Business Incentive functions. Collaborate with other Leaders to ensure consistency of methods, processes and procedures Design, develop, and present new ideas to further increase revenue on shared growth opportunities Focused on generating interest in Tax Credit products for existing clients through add-on opportunities and across ADP Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately Develop and maintain effective client relationships and builds appropriate improvement and action plans to address issues and satisfaction Demonstrate strong facilitative leadership skills, change management, business/finance, process analysis, and project management experience which is essential to success Partner with the sales organization to effectively communicate to the CPA community, ADP and Non-ADP client base the value of R&D tax credit. Assist with the establishment of team goals across the BI organization, and effective measuring/communicating of performance against established goals to drive continuous improvement in delivering services to the client Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development Help define, support, and modify process change in Business Incentive functions. Collaborate with other Leaders to ensure consistency of methods, processes and procedures Design, develop, and present new ideas to further increase revenue on shared growth opportunities Focused on generating interest in Tax Credit products for existing clients through add-on opportunities and across ADP Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately Develop and maintain effective client relationships and builds appropriate improvement and action plans to address issues and satisfaction Demonstrate strong facilitative leadership skills, change management, business/finance, process analysis, and project management experience which is essential to success A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. Weve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition Ethics at ADP:

Role & Responsibilities: CRM Executives are responsible for managing interactions and relationships with customers. They ensure positive customer experiences, enhance loyalty, and maximize customer lifetime value. They handle customer queries and complaints, gather customer feedback, and identify opportunities to introduce additional products or services to existing customers. They also utilize CRM software to organize and manage customer data. They are responsible for planning CRM strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty. Preferred Candidate Profile: A bachelor’s degree in business, marketing, or a related field is advantageous. CRM Executives should have effective communication skills, both written and verbal. They should understand and empathize with customer needs and concern. Quick and effective problem-solving skills are essential. Proficiency in using CRM software and other customer management tools is vital. The ability to adapt to different customer personalities, scenarios, and challenges is a key attribute for success in this role. Efficiently managing time to handle multiple customer interactions and tasks simultaneously is a valuable skill in a dynamic customer service environment. Perks and Benefits: Competitive salary package. Bonus Scheme. Health insurance. Funding of educational programs. Other benefits can include flexible work schedules, parental leave, or occasional free lunches

Understanding customer needs Managing customer data Collaborating with sales, marketing, customer service and operations teams to improve the customer experience Overseeing the interactions between customers and key team members good calls follow-up.

About Stockarea: Stockarea is a managed logistics platform that provides supply chain solutions to SME & MNC brands in India. Stockarea aggregates supply chain service providers like warehouse operators, transporters, freight forwarders, customs agents, and compliance service providers, offering a single platform for brands to book/manage these services. Key Responsibilities: Client Relationship Management: Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships. Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value. Business Retention & Growth: Maintain business by securing regular orders and shipments from existing clients. Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue. Coordination with Internal Teams: Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients. Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements. Client Satisfaction: Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively. Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement. Reporting & Analysis: Prepare regular reports on account performance, including sales, profit margins, and customer feedback. Analyze market trends and competitor activity to identify potential risks and opportunities within the industry. Contract Management: Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies. Ensure compliance with all contractual obligations and service-level agreements. New Business Development: Identify and pursue opportunities for upselling and cross-selling additional services to existing clients. Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics. Qualifications: - Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. - Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry. - Strong understanding of freight forwarding processes, including air, sea, and land transportation. - Excellent negotiation, communication, and interpersonal skills. - Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets. - Proficiency in CRM software and MS Office Suite.,

As a Corporate Partnerships and Loyalty Programs Manager, your primary responsibility will be to oversee and manage partnerships and loyalty programs for both B2B and B2B2C channels. Your role will involve driving revenue growth, selecting and managing product offerings, nurturing client relationships, and ensuring efficient coordination with internal teams such as procurement, operations, and customer care. Your contribution will be crucial in enhancing corporate client satisfaction and ensuring the seamless execution of loyalty programs. By leveraging your expertise in partnership management and program execution, you will play a key role in driving the success of our corporate partnerships and loyalty initiatives.,

As an Account Manager at Talentise Global Private Limited in Kolkata, you will play a crucial role in managing client accounts, building strong client relationships, and driving revenue growth. Your responsibilities will include collaborating with internal teams to ensure client satisfaction, identifying new business opportunities, and meeting sales targets. To excel in this role, you should possess Client Relationship Management, Account Management, and Sales skills. Excellent communication and interpersonal abilities are essential for effectively engaging with clients. Your capacity to drive revenue growth and meet sales targets will be key to the success of this position. Previous experience in the talent acquisition or HR industry would be advantageous. We are looking for a candidate with a Bachelor's degree in Business Administration, Marketing, or a related field. Strong negotiation and problem-solving skills will also be valuable assets in fulfilling the responsibilities of this role. If you are a dedicated professional who thrives in a client-facing role, enjoys fostering relationships, and excels in driving business growth, we encourage you to apply for this exciting opportunity with Talentise Global Private Limited. Join us in simplifying the talent acquisition process and delivering exceptional service to our clients.,

Job Description We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey s platform. Key Responsibilities: Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement. Generate, customize, and deliver accurate media reports and dashboards using Wizikey s tools. Understand client requirements and translate them into actionable insights and deliverables. Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery. Maintain regular communication with clients to drive adoption and highlight product value. Collaborate with the Product and Support teams to ensure high-quality client experiences. Qualifications 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelors degree in Business, Marketing, or a related field is preferred.

GetMyUni Key Account Management - Kolkata | SmartRecruiters Key Account Management - Kolkata Company Description About CollegeDekho Founded in 2015, CollegeDekho is India s largest college enrolment and student guidance ecosystem. With a mission to democratize access to higher education, we connect prospective students with 35,000+ colleges and universities through our proprietary technology, AI-driven chatbot, and Common Application Form (CAF). Having raised over $53 million from leading investors like Winter Capital, ETS Strategic Capital, and QIC, we ve helped over 85 lakh students and facilitated 1.3 lakh+ admissions, making us one of the most trusted names in Indian EdTech. Learn more: www.collegedekho.com Job Description Role Overview We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients. This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration. Key Responsibilities Own and manage strategic relationships with assigned colleges/universities. Reconcile student admissions data and align with internal delivery and finance teams. Drive timely collections and resolve commercial issues in coordination with finance/legal. Lead contract renewals and drive cross-sell/up-sell opportunities aligned to client needs. Coordinate internally across sales, delivery, operations, finance, and product teams. Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders. Identify and escalate potential risks and surface growth opportunities proactively. Key Requirements Education: Bachelor s degree in Business, Marketing, Education, or related field (MBA preferred). Experience: 4 8 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services. Excellent communication, negotiation, and relationship management skills. Ability to manage high-value institutional accounts independently. Proficient in CRM tools, Excel/Google Sheets, and data dashboards. High ownership mindset with multitasking capabilities in a fast-paced environment. Willingness to travel to partner campuses as needed.

Job Title: Client Servicing Manager - SEO Accounts Location: Gurgaon (Work from Office) Work Mode: Full-time | 5 Days Working Experience Required: 4-6 Years Joining: Immediate joiner preferred About Us: AdLift Marketing Pvt. Ltd. is a leading digital marketing agency delivering impactful results across SEO, Paid Media, and Content Marketing. With a dynamic team and a passion for performance, we work with top-tier clients to scale their digital presence. Role Overview: We are seeking a dynamic Client Services Manager to manage and nurture client relationships for our SEO vertical. The ideal candidate will act as a bridge between the client and our internal SEO team, ensuring timely execution, performance tracking, and client satisfaction. Key Responsibilities: Act as the primary point of contact for SEO clients, ensuring clear communication and relationship management Understand client business goals and collaborate with internal SEO teams to align strategies accordingly Prepare, present, and explain SEO reports, campaign performance, and insights to clients Manage timelines, deliverables, and performance expectations for assigned accounts Proactively identify account growth opportunities and upsell additional services Handle escalations, client concerns, and troubleshoot challenges with a solution-oriented mindset Ensure timely renewals and high retention rates through proactive client engagement Key Requirements: 4-6 years of experience in client servicing, preferably in digital marketing agencies Strong understanding of SEO and digital marketing fundamentals Excellent communication, presentation, and client-handling skills Ability to manage multiple client accounts and coordinate with cross-functional teams Strong analytical skills with a data-driven approach to problem-solving A proactive attitude with the ability to work in a fast-paced environment Immediate joiners will be preferred

Join a growing, dynamic, and innovative team that has established itself as the market leader in Intellectual Property management solutions. ANAQUA provides Intellectual Asset Management Software and Services to help companies and law firms improve the management of their IP portfolios to gain a competitive advantage. With a combination of adaptive software, great people, and a proven implementation methodology, Anaqua partners with its clients to build global capabilities that integrate workflows and web-based collaboration across the IP lifecycle and is committed to 100% client satisfaction. Position Overview: Anaqua is looking for highly motivated and proactive Patent Docketing experts and is eager to help us to attain our continuing growth goals. You ll Love This Job if You Like To: - Ensuring correct Patent Docketing & De-Docketing both US and non-US of deadlines in IPMS, along with uploading & linking of relevant documents in the respective matter - Ensuring correct bibliographic information is updated, generating correct reminders so that the paralegals/attorneys are informed timely of the actions due - Identify key information in the client-provided instructions and verify/audit it in the IPMS correctly, as per the client s instructions - Review patent prosecution-related documents (US & Non-US) received via shared mailbox as per the standard operating procedures (SOP) - Perform Quality Audits on the allocated documents as per client requirements within the allocated time - Responsible for all aspects of Patent internal quality audit for US and non-US jurisdictions - Report and describe docketing-related queries to the manager or client (if needed) - Assist in the training and ramp-up of new joiners - Ensuring the correct internal process is followed and reporting in case of any deviation observed Skills and Experience Required: - Minimum 2-5 years of experience in the related role - Knowledge of filing and prosecution practices in the USPTO, PCT, and other major jurisdictions - Prior experience of working on the Anaqua/Pattsy Wave platform would be an added advantage - Ability to prioritize and multitask to perform the role smoothly without missing deadlines - Good written and verbal communication skills (English) - Law graduates with relevant experience will be preferred