1391 Client Satisfaction Jobs - Page 24

Customer Service specialist: Voice Process: Reputed Bank 2+ years experience Rotational shift & weekoff = 5 days working Salary uptill 4.5 LPA IMMEDIATE JOINERS ONLY Location - Noida, 128

candidate for CS positions. Should be a graduate with knowledge of MS Excel and Word and other PC application. Should be able to communicate well in English. Preferably with 1 or 2 years of experience.

Job Summary We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must. Responsibilities Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards. Oversee the Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets processes to ensure seamless operations. Provide strategic direction and support for CE-Project Management initiatives. Ensure compliance with all financial regulations and company policies. Monitor and manage service level agreements (SLAs) to meet or exceed client expectations. Collaborate with cross-functional teams to drive process improvements and efficiencies. Develop and implement best practices for financial reporting and accounting. Manage and resolve any issues or escalations related to service delivery. Conduct regular performance reviews and provide feedback to team members. Ensure accurate and timely financial reporting and analysis. Support the implementation of new systems and technologies to enhance service delivery. Maintain strong relationships with clients and stakeholders to ensure satisfaction. Drive continuous improvement initiatives to enhance service quality and efficiency. Qualifications Must have extensive experience in Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets. Should have a strong background in CE-Project Management. Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting. Should have excellent communication skills in English (Read/Write Speak). Must be able to work night shifts and be based in the office. Should have a proven track record of managing service delivery in a similar role. Must be detail-oriented with strong analytical and problem-solving skills. Should have the ability to work collaboratively with cross-functional teams. Must be able to handle multiple tasks and prioritize effectively. Should have strong leadership and team management skills. Must be proactive and able to drive initiatives independently. Should have a strong understanding of financial regulations and compliance. Must be committed to delivering high-quality service and achieving client satisfaction. Certifications Required Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.

As a Business Development Executive (BDE) for our company, you will play a crucial role in proactively generating and identifying leads on various freelance platforms such as Upwork, Guru, and others. Your responsibility will include managing and cultivating strong relationships with clients from the initial contact phase to successful project delivery. You will be expected to develop customized proposals and present solutions effectively to potential clients. Market research to identify new business opportunities and industry trends will also be a part of your role. Negotiating contracts, closing deals, and ensuring high client satisfaction will be key elements in your day-to-day activities. Collaboration with the internal team is essential to guarantee the smooth execution of client projects. To excel in this position, you must have proven experience as a Business Development Executive (BDE), focusing on lead generation through platforms like Upwork, Guru, or similar freelance job portals. A deep understanding of freelance platform tools, adept proposal writing skills, and effective client communication are prerequisites for this role. Your excellent communication and negotiation skills will be crucial in your interactions with clients and closing deals successfully. The ability to work independently, meet targets within tight deadlines, and a prior background in [industry or service you offer] will be advantageous. We are looking for a highly motivated and results-driven individual who is passionate about driving business growth and achieving monthly and quarterly lead generation targets. Join us in this exciting role and be a key player in our company's success.,

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be entrusted with the advanced responsibility of overseeing the end-to-end delivery of managed services contracts to clients. Your role will be crucial in maintaining client satisfaction through the successful delivery of services according to agreed service definitions and Service Level Agreements (SLAs). You will act as the primary point of contact for client inquiries, escalations, and feedback, ensuring that client expectations are not only met but exceeded. In this position, your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You will collaborate closely with cross-functional teams to address client issues promptly, monitor client satisfaction through feedback mechanisms, and take proactive measures to continuously improve service quality. Additionally, you will be responsible for developing account plans and strategies to enhance client engagement and retention, as well as identifying opportunities for upselling or cross-selling additional services. Your role will also entail managing the implementation of new services, upgrades, and projects for clients, ensuring that project timelines, resources, and deliverables align with contractual agreements and compliance requirements. You will work closely with technical teams to maintain stable, secure, and up-to-date client environments while staying informed about industry trends and emerging technologies to provide informed recommendations to clients. To excel in this role, you should have a passion for service delivery, strong analytical skills, and the ability to manage a coordinated delivery of services. You should possess advanced knowledge of managed services, project management, ITIL or other IT service management frameworks, and have excellent communication, negotiation, and problem-solving skills. Your ability to work collaboratively with cross-functional teams, manage client relationships effectively, and adapt to changing circumstances will be essential for success. To qualify for this position, you should hold a Bachelor's degree or equivalent qualification in Information Technology or Business, along with relevant certifications such as ITIL and project management. Additionally, you should have advanced demonstrated experience in managed services, service delivery, client management, and project management, along with a proven track record of meeting SLAs and quality standards. If you are looking to make an impact in a dynamic and innovative environment, where diversity and inclusion are embraced, and where your skills and expertise will be valued, then consider joining NTT DATA a trusted global innovator of business and technology services committed to helping clients succeed in the digital future.,

As a Client Retention Associate, you will collaborate closely with the Client Retention team to enhance relationships with our previous clients who have discontinued working with the company for various reasons. Your primary focus will be on elevating client satisfaction levels and contributing to initiatives aimed at reducing churn. This role offers a valuable opportunity to delve into understanding client requirements, delivering exceptional service, and acquiring knowledge about retention-centric marketing approaches. Your responsibilities will include assisting in the formulation and implementation of client retention strategies and programs. You will also play a crucial role in monitoring and evaluating client satisfaction indicators such as surveys, feedback, and retention rates. Additionally, you will be involved in creating client reports and communications, which may entail follow-ups and surveys. Your contributions will extend to engaging with clients through virtual events, personalized communications, and scheduling check-ins to foster client relationships. Furthermore, you will analyze client feedback to identify patterns and areas that require enhancement. Collaboration with various teams including sales, operations, and finance will be essential to address client issues effectively and ensure their needs are understood and met. Administrative support tasks such as updating client records, managing client communication logs, and tracking retention activities will also be part of your responsibilities. Ideally, you are either pursuing or have recently completed a degree in Business, Marketing, Communications, or a related field. Effective communication skills, attention to detail, and the ability to manage multiple tasks concurrently are crucial for success in this role. Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word, is required. You should be comfortable working both independently and collaboratively within a team environment. A positive attitude, eagerness to learn, and a proactive approach are qualities that will be highly valued in this position.,

Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. \u25CF Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

We are looking for a Business Development Executive - Loan Service . Seeking a dynamic, self-motivated, and result-driven professional with a passion for Loan Service innovation. The ideal candidate will be responsible for identifying and generating new business opportunities, building strong client relationships, and driving revenue growth. Key Responsibilities: Interact with clients via calls, emails, and other communication channels to establish business rapport. Make persuasive sales pitches by understanding customer needs and offering tailored product solutions. Research and identify potential clients and market opportunities in the Loan Service sector. Reach out to potential customers to establish rapport, understand their business needs, and arrange meetings. Maintain an accurate and up-to-date sales pipeline by tracking all leads, prospects, and deals in progress. Proactively follow up on leads and develop opportunities to sell Loan Service products and services to both new and existing clients. Write and submit compelling tenders, financial offers, and proposals based on client needs and business requirements. Negotiate contracts and pricing to ensure profitability and client satisfaction. Build long-term relationships with clients by understanding their goals and offering continuous support and solutions. Engage with key decision-makers and stakeholders to foster trust and establish the company s credibility in the market. Provide regular reports to the manager on sales activities, progress, and achievements. Conduct thorough market research to understand trends, customer demands, and competitor activities. Meet and exceed monthly and quarterly sales targets to contribute to the company s growth and success. Key Requirements: Education: Graduate in any discipline 0-3 Yesrs of experience in sales. (Freshers are welcome to apply). Experience in the Loan Service sector or B2B sales is a plus but not mandatory. Excellent communication skills, both verbal and written. Strong negotiation and presentation skills. Ability to work in a fast-paced, target-driven environment. Knowledge of CRM software and sales tools is a plus. Strong interpersonal skills with the ability to build rapport quickly. Language Ability: English & Kannada (Required) Hindi & Others (Added Advantage) Personal Attributes: Self-driven, goal-oriented, and passionate about sales. A proactive, positive attitude with the ability to work independently and as part of a team. Excellent problem-solving abilities and a keen interest in Loan Service innovation. What We Offer: Competitive Salary based on experience and skills. Growth Opportunities through continuous learning, mentorship, and career development programs. Flexible working hours to ensure a balanced and fulfilling personal life. Collaborative and inclusive work environment that values innovation, diversity, and open communication.

Who is a CS? A Customer Success Partner is a Individual Contributor responsible for ensuring the Client s Success from Client Onboarding till Servicing with Enriching Client Experience . Responsibilities you will have to take on- Handle all client communication to ensure client satisfaction Handle all internal communication to ensure KPIs, deliverables and deadlines are met Ensure all internal workflow and processes are followed by the cluster Coordinate with external stakeholders A candidate for this position must posses - A strong drive for results A keen attention to detail The willingness and curiosity to learn Proactiveness Excellent verbal and written English communication Verbal communication in local languages are a add on Problem-solving skills The ability to work in a fast-paced environment. Basic knowledge of Digital marketing and Traditional marketing Qualifications required for the role - Min 6 months experience as a CSM / account executive or a similar role in a marketing agency

Key Responsibilities*Support the Channel Operations Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved. Work with both internal teams and 3rd party test centres to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans. Support projects initiatives as provided by the Channel Operations Manager. Develop strong relationships with wider Pearson colleagues to maximize efficiencies. Respond to test centres requests and action them in line with the set processes. Key Activities*Provide regular reports and updates to Channel Operations Manager and other key stakeholders. Manage and respond to incoming channel care queries from 3rd party test centres. Support event testing by securing test centres and working with teams to ensure successful exam delivery. Monitor and manage 3rd party test centre test appointment availability to ensure client requirements are met. Essential Experience & Qualifications*Demonstrated experience with coordinating a range of responsibilities/projects. Confident in working independently and able to seek assistance and escalate concerns when required. Degree educated or equivalent. A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally. Demonstrated experience in coordinating multiple tasks to meet deadlines. Ability to adapt to new business practices and respond positively. Excellent English, both written and verbal. Fully familiar with the Microsoft Office suite, associated packages and AI. Demonstrated experience working with Excel - intermediate to advanced skills. Desirable Experience & Qualifications*International work experience and cultural awareness. Channel management or support experience. Experience in data analysis, documentation, and reporting (using Microsoft Excel, SmartSheet or similar tools).

Job Title: Key Account Executive Location : Bangalore Department : Sales / Institutional Business. About the Role We are looking for a driven and proactive Key Account Executive to manage and grow our institutional sales channel. This role demands strong relationship management skills, strategic thinking, and a keen understanding of the B2B ecosystem. You will be responsible for acquiring new institutional clients, nurturing existing accounts, and ensuring smooth end-to-end execution, from order placement to delivery and post-sales support. Key Responsibilities Identify, pitch, and onboard new institutional clients (corporates, hotels, hospitals, educational institutions, etc.) Build strong relationships with decision-makers, purchase heads, and admin teams of key accounts Understand client needs and offer customized product solutions to maximize account value Collaborate with internal stakeholders (logistics, finance, marketing) to ensure timely order fulfillment and client satisfaction Regularly monitor sales performance and take corrective actions to meet monthly/quarterly targets Ensure prompt follow-ups on leads, quotations, payments, and account renewals Maintain detailed account documentation, including client interactions, pricing, credit terms, and order history Track market trends and competitor activities to identify new opportunities Key Requirements 1-2 years of experience in institutional/B2B sales or key account management Strong communication, negotiation, and presentation skills Proficiency in MS Excel, PowerPoint, and CRM tools Self-motivated with the ability to work independently and handle pressure Graduate/Postgraduate in Business, Marketing, or related field Experience in FMCG/F&B/consumer brands is a plus

CUSTOMER RELATIONSHIP

Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency. Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction. Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives. Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence. Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement. Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction. Key Skills: Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes. Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently. Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

As the Head of Environmental Consents in the Earth & Environment discipline at UK GCC, you will be the key point of contact for the UK-based business. Your role will involve direct liaison with Environmental Consent business directors for commercial management and reporting, workload forecasting, and planning of resources for the team. You will supervise and direct local delivery to support projects across the Environmental Consents portfolio. Additionally, you will assist in the professional and technical development of Environmental colleagues. Your responsibilities will include providing operational and technical leadership in coordinating and successfully delivering work across various Environmental Consent service lines. This includes Environmental Planning, Environmental Impact Assessment, Sustainability Appraisal, and Strategic Environmental Assessment, supporting infrastructure development and other projects in the UK and elsewhere. You will ensure client satisfaction, provide support in the production of outputs as required, and lead local Environmental Consents teams to achieve team development, career progression, and satisfaction. As the face of the India-based Environmental Consent team, you will represent the interests of the team you lead. You should have a proven track record of leadership in projects and teams, providing consultancy services at a high level to clients. Strong project management skills are essential, including successful management of larger, multiple, and complex projects. You must possess excellent commercial skills, drive commercial excellence within projects and teams, and provide technical oversight and guidance to people, teams, proposals, and projects. Moreover, you will be responsible for producing clear and well-written bid documents and reports, communicating professionally and concisely with clients and colleagues. You will maintain a high-quality standard of work from all team members through robust review and constructive feedback. Promotion of WSP Vision and Values, active promotion of the UK iCRC Charter, and ensuring alignment of the iCRC consent team with the wider UK business are key aspects of your role. Your qualifications should demonstrate a client and external focus, maintaining strong colleague relationships, contributing to client satisfaction, and knowledge sharing internally and externally. People management skills are crucial, including inclusively leading people, inspiring and motivating staff, managing through change, and developing succession plans. Additionally, you should focus on business aspects such as Health and Safety, commercial performance, quality of technical outputs, budget management, and mentorship in agreed systems and processes. In conclusion, as the Head of Environmental Consents, you will play a pivotal role in leading and managing the Environmental Consent team, ensuring successful delivery of projects, client satisfaction, and continuous improvement in operational processes and team performance.,

We are seeking a dynamic and result-oriented Branch Manager to lead our branches in Delhi, Amritsar, Chandigarh, Gujarat, and Lucknow. The ideal candidate should have a proven track record in mutual fund distribution, strong team management capabilities, and the ability to drive sales performance while ensuring compliance and client satisfaction. Key Responsibilities: - Drive mutual fund sales through direct and channel partner networks. - Manage branch operations and ensure the smooth execution of business processes. - Lead, mentor, and manage a team of Relationship Managers/Advisors. - Develop and implement local marketing strategies to enhance client acquisition. - Ensure high levels of customer satisfaction and compliance with regulatory norms. - Prepare and monitor branch sales targets and provide regular performance metrics reports. Requirements: - Graduate/Postgraduate in Finance, Business, or a related field. - Minimum 5 years of experience in financial product sales, with at least 2 years in mutual fund distribution. - AMFI/NISM certification is mandatory. - Strong leadership, communication, and interpersonal skills. - Target-driven with a profound understanding of investor behavior and financial planning. Why Join Us - Leadership opportunity in a growing organization. - Performance-driven incentives and career progression. - Work with a passionate, investor-centric team.,

Respond to inquiries via call, WhatsApp, and chat, Assist customers with product selection and order details, Coordinate with the ads/marketing team for lead quality feedback, Maintain Excel trackers for follow-ups and performance Required Candidate profile - Prior experience in customer service, BPO, or support teams - Excellent verbal and written communication (Hindi & English) - Confident, polite, and persuasive tone - Organized and detail-oriented

NOW HIRING CUSTOMER SUPPORT EXECUTIVES! Locations Kolkata Bangalore Hyderabad Profile Freshers Experienced Undergraduates Graduates Good English communication is must Process Types Voice Support Chat Support Salary Range Minimum: 1.5 LPA Maximum: 2.5 LPA (Easy selection process & immediate joining!) Roles & Responsibilities Handle customer queries via voice, chat, or email Resolve issues efficiently while maintaining a friendly tone Record details of customer interactions Ensure process compliance and quality targets Collaborate with team leads for performance improvement To Apply: Contact HR Aradhna 8209505273 Limited openings! Don't miss out. Why Join Us? No Registration Charges Training Provided Rotational and Day Shifts Perfect for Freshers & UG candidates #Hashtags #BPOJobs #CustomerSupport #VoiceProcess #ChatSupport #EmailSupport #KolkataJobs #BangaloreJobs #HyderabadJobs #BackOfficeJobs #FreshersWelcome #HiringNow #CallCenterJobs #ImmediateJoining #HRAradhnaHiring #BPOCareers #ApplyNow

Job Summary: We are seeking a proactive and strategic Customer Relationship Manager to enhance our client interactions and manage relationships at Unitary Properties. The ideal candidate will excel in lead management, client communication, client on boarding, follow-up processes, customer retention, transaction management, client feedback collection, relationship building, and client documentation. Role & responsibilities Maintain effective client communication, providing timely and accurate information. Oversee client onboarding, ensuring a smooth transition and satisfaction from the start. Implement and manage follow-up processes to keep clients engaged and informed. Develop strategies for customer retention, focusing on building long-term relationships. Handle transaction management, ensuring all financial dealings are accurate and transparent. Maintaining clients data files, reports with all their details. Collect and analyze client feedback to improve services and client satisfaction. Build strong client relationships through consistent and personalized interactions. Maintain and update client documentation to ensure all records are current and accurate. Manage lead generation and conversion processes to ensure a steady flow of potential clients. End to End CRM experience. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Strong communication and interpersonal skills. Excellent organizational abilities, and a knack for building and maintaining strong client relationships. Proficiency in High-rise software. Experience: The candidate should have 4-8 years of experience in customer relationship management in the Real Estate sector. Attributes: Candidates should demonstrate strong analytical abilities to interpret data and make informed decisions. Creative thinking and problem-solving skills, and a proactive, results-driven attitude. Interested candidate can share your resume on sneha@unitaryproperties.com

We are seeking a highly organized and technically adept Project Manager to oversee and deliver complex projects within the Audio Visual (AV) and BRI space. Responsible for end-to-end project execution, ensuring timely delivery, budget adherence, technical compliance, and client satisfaction. The ideal candidate will have a strong background in AV systems, BRI technologies, or media workflows, with proven experience in managing installations, upgrades, or system integrations. Key Responsibilities: Plan, execute, and close AV/BRI projects according to strict deadlines and within budget. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Define project scope, goals, and deliverables in collaboration with key stakeholders. Develop detailed project plans, monitor progress, and adjust as necessary. Manage changes to the project scope, schedule, and costs using appropriate verification techniques. Conduct risk assessments and develop mitigation strategies. Maintain clear and consistent communication with clients, vendors, and internal teams. Prepare reports for upper management regarding project status, challenges, and solutions. Ensure all installations, system integrations, and commissioning meet technical standards and client expectations. Support project documentation, system schematics, and handover packages.

The purpose of this role is to manage the day-to-day client relationship and ensure seamless delivery across all touchpoints. This includes implementing the clients strategic vision, achieving defined financial targets, and fostering a trusted, long-term partnership. Job Description: Dentsu is a network designed for what s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands: Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms. iProspect , is a global digital-first end-to-end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world s most iconic brands working across a network of more than 8,000 media and performance specialists throughout 93 global markets. Operating in over 145 markets worldwide with more than 66,000 dedicated specialists and partnering with 95 of the top 100 global advertisers our collective vision is to be at the forefront of people-centred transformations that shape society. Key responsibilities: Delivers innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clients Builds strong client relationships as a trusted advisor with senior client and industry stakeholders Deepens the relationship to ensure retention and growth Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service Immerses self and team in clients business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service Uses account plans to stimulate and track future work; manages resources effectively Understands client commercial framework and works with senior account leadership to ensure business is run profitably Improves client satisfaction to expand existing revenue streams and build new ones Manages systems for forecasting accurate spend and track progress Translates agency strategy into innovative, executionable business plans for own client that deliver business value Become a champion for meaningful progress: Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. If you want to belong to a one global network where opportunities are limitless - we look forward to welcoming you. Sound exactly like the sort of role for you? Apply now!!! Location: Mumbai Brand: Iprospect Time Type: Full time Contract Type: Permanent

About Us: At Vahan, we are building the first AI-powered recruitment marketplace for India s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures. Already India s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook. Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country. Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity. If our vision excites you, Vahan might just be your next adventure. We re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark. What You ll Be Doing: Client Onboarding Support: Collaborate with the sales team to ensure a smooth handover of newly acquired clients, setting the foundation for long-term success. Account Growth: Develop strategies to expand the business within existing accounts, focusing on upselling and cross-selling opportunities. Client Relationship Management: Build and nurture strong, long-term relationships with clients, conducting regular performance reviews (WBRs and MBRs) to track progress and identify new opportunities. Churn Management & Retention: Monitor client satisfaction and proactively address any issues to reduce churn and ensure a high level of client retention. Data-Driven Insights: Analyze client data to provide actionable insights, helping clients optimize their use of Vahan s services and achieve better outcomes. Business Expansion: Work closely with clients to explore opportunities for adding new services and offerings that align with their business needs. Collaborate Internally: Liaise with product, sales, and operations teams to ensure client needs are met and expectations exceeded. You ll Thrive in This Role If You: Have 3+ years of experience in account management, customer success, or client-facing roles, ideally within B2B environments. Excel at building and maintaining strong client relationships and are skilled in driving business growth within existing accounts. Are proactive in identifying client needs and can translate those into actionable strategies to expand services. Possess strong communication skills, both verbal and written, and are able to engage effectively with clients at all levels. Are comfortable working cross-functionally with teams like product, operations, and sales to ensure seamless service delivery. Have a strong sense of ownership and commitment to ensuring client success. At Vahan, you ll have the opportunity to make a real impact in a sector that touches millions of lives. We re committed to not only advancing the livelihoods of our workforce but also in taking care of the people who make this mission possible. Here s what we offer: Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you. Comprehensive Medical Insurance: We ve got you covered with plans designed to support you and your loved ones. Monthly Wellness Leaves: Regular time off to recharge and focus on what matters most. Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact. Join us, and be part of something bigger where your work drives real, positive change in the world.

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed. Responsibilities The Tax Associate will be a pivotal member of our tax team. The role holder will primarily assist in the preparation of tax returns and supporting work papers and will be expected to provide high-quality services to the assigned client. This role requires a foundation in US taxation principles, adept technical skills, and the ability to deliver high-quality output while working remotely or in a hybrid work environment. What you ll be doing: Assist in preparing - US individual tax returns (Form 1040) / business tax returns (Form 1065) / Trust tax returns (1041) / 990. Assist in preparing templates to document tax related data post collecting relevant information from senior personnel in the tax team. Research and develop knowledge of current tax legislation across different states in USA complex tax issues to ensure compliance with federal, state, and local regulations. Collects, assimilates, and analyses data and uses standard processes and tools to complete assigned project work in the Tax business. Assist in identifying technical issues in various projects and share suggestions with senior personnel to mitigate the same. Recommend on ways to streamline operations and increase client satisfaction. Qualifications Degree in accounting or relevant field. 1-3 years of functional experience in a relevant role. Advanced knowledge in Excel & other tools and platforms. Knowledge of US taxation principles, procedures and laws. Knowledge of Corporate taxation principles, procedures and laws. Knowledge of Report preparation for management information and control. Communication & Presentation Skills Learning Agility Bonus: Adaptability and flexibility to thrive in a dynamic and evolving work environment. Commitment to delivering exceptional client service and driving client satisfaction. Understanding of tax operations of shared service organizations and In-house Captive Centers including evolving global and local megatrends and best practice.

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed. Responsibilities The Tax Senior Associate will be a pivotal member of our tax team, providing leadership and expertise in delivering high-quality tax preparation services to our clients. This role requires a strong foundation in US taxation principles, advanced technical skills, and the ability to lead and deliver high-quality output while working remotely or in a hybrid work environment. Bonus: Prepare US tax returns - Individual tax returns (Form 1040) / Business tax returns (Form 1065) / Trust tax returns (Form 1041) / 990. Review complex returns and make recommendations on return preparation regarding accuracy and tax savings opportunities; gain increasing responsibility in review process. Identify technical issues in various projects and present senior personnel in the tax team with appropriate suggestions to mitigate the same. Prepare templates to document tax related data post collecting relevant information from senior personnel in the tax team. Research and develop knowledge of current tax legislation across different states in USA complex tax issues to ensure compliance with federal, state, and local regulations. Provide technical support on complex projects to senior personnel in the tax team. Maintain the quality of tax-related data by regularly monitoring the database and following up with relevant internal stakeholders. Assist in developing content for training and provide on-the job training to new employees Supervise, train, and mentor interns on tax projects and provide performance feedback to staff as needed. Qualifications Degree in accounting or relevant field. 3-5 years of experience in US accounting, preferably in US public accounting or a similar client-facing role. Good understanding of US general and corporate taxation principles, procedures, and laws. Proficient in report preparation for management information and control. Advanced proficiency in Microsoft Excel and other similar tools and platforms. Basic understanding of tax operations of shared service organizations and in-house captive centers including evolving global and local megatrends and best practices. Basic understanding of tax landscape and evolving working styles in industry with a focus on the tax accounting segment. Advanced proficiency in communication skills, presentation skills, and learning agility. Must be a team player and contribute consistently to meeting departmental goals and company objectives. What s in it for you: Leadership and mentorship abilities, with a passion for developing talent and fostering a collaborative team environment. Adaptability and flexibility to thrive in a dynamic and evolving work environment. Commitment to delivering exceptional client service and driving client satisfaction.

About the Role : As a Customer Success Manager, you will be responsible for providing complete support to the Europe customers for CleverTap on value realization, solution engineering and product adoption with the customers system, retain and grow CleverTap business by effective customer success management. You will be supporting Europe region based out of India and will work in shift (timing: 1:00 PM IST to 10 PM IST) What you will do : - Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans). - Develop an intimate understanding of your customers businesses, conduct health checks. - Develop a network of champions within each account through education, coaching, and strong influencing skills. - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews. - Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. - Be an expert on trends and best practices for digital marketing and analytics. - Enlighten our customers with insights gleaned from their own data and industry trends. - Ensure customers get maximum value from CleverTap by leveraging full platform functionality. - Liaison between your customers and all the internal teams. - Handle customer concerns with confidence, putting them at ease. What we are looking for Must have: - Graduation in B.E (Any stream) / B.Sc (IT) - Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager - Strong technical aptitude Good to have: - Ability to speak fluently in English - Experience in SaaS / MarTech - Currently working in night shift - Have worked with clients across Europe Who you will Report to : Associate Director, Customer Success Measures of Success : - Retention Rates: Client renewal and churn rates - Product Adoption: Depth and breadth of platform features utilized by clients. - ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform - Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback - Expansion: Measured through upsell & cross-sell of our platform Who you will report to: Associate Director - Customer Success Why join us - Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. - You are passionate about technology and its impact on the high-growth mobile technology space - Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. - Flourish in an Environment that Nurtures Growth and Curiosity Learn More: Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value. - Clever.AI - Blogs - Redefining Customer Engagement in the AI Era TesseractDB - CleverTap Product Demo About CleverTap : CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands including marquee Fortune 500 companies to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2 s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.AI , driving the next wave of AI-powered engagement. With Clever.AI , brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB , our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, S o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linkedin and X . Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.