1391 Client Satisfaction Jobs - Page 22

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Order processing, material follow up with the factory, follow up with transporter for on time material delivery. Payment follow ups, Build and maintain strong relationships with customers. Address customer inquiries and concerns promptly. Required Candidate profile At least 3 years of experience in CRM operations in a manufacturing company. Need immediate joiner Good Communication skills must Perks and benefits PF, INSURANCE

We are seeking a dynamic Techno-Commercial Coordinator to manage end-to-end business processes, including business development, key account management, and operations, ensuring seamless delivery of products and services- The ideal candidate will excel in identifying and driving sales opportunities, building and maintaining customer relationships, and managing operational processes for successful project delivery- Responsibilities : Generate business opportunities by engaging with new and existing customers- Conduct negotiations with mid- to senior-level executives- Collaborate with structural engineers, designers, builders, contractors, and project managers- Build and maintain long-term customer relationships- Oversee the implementation of concrete mix designs for products and additives- Coordinate operational processes from order placement to delivery- Ensure effective communication with stakeholders for smooth execution of projects- Travel across India to meet clients, monitor projects, and ensure client satisfaction- Qualifications : 2 to 5 years of relevant experience in sales, business development, or operations- Strong communication and negotiation skills- Ability to understand customer requirements and articulate product value effectively- Proficient in managing accounts and operational processes- Pre-requisites : Flexibility to travel extensively across India- Strong commitment to long-term organizational growth- Valid driving license and own a two-wheeler for local city travel- Compensation and Benefits : City petrol expenses will be reimbursed as per company policy- Key Skills : Business Development Negotiation Skills Client Satisfaction Consultative Sales Approach Stakeholder Collaboration Customer Relationship Management Key Account Management

Job Summary: We are seeking a highly motivated and results-driven Senior Business Development Executive Academic to join our team. The ideal candidate will be responsible for identifying new business opportunities and building lasting relationships with key stakeholders in schools, colleges, universities, and training institutions. Job description Key Responsibilities: Identify and generate new business opportunities within the education and institutional sector. Build and maintain strong relationships with key decision-makers at schools, colleges, universities, and training institutions. Pitch and sell the company s products/services tailored to the needs of educational institutions. Achieve monthly, quarterly, and annual sales targets and KPIs. Conduct market research to stay updated with industry trends, competitor offerings, and customer preferences. Collaborate with internal teams (marketing, product, operations) to ensure seamless delivery and client satisfaction. Prepare and present business proposals, quotations, and presentations to potential clients. Attend industry events, seminars, and exhibitions to network and promote the company s offerings. Skills & Qualification: Bachelor s degree in Business Administration, Marketing, or a related field. 4+ years of proven experience in B2B sales, preferably in the academic or institutional sector. Strong communication, negotiation, and interpersonal skills. Ability to work independently and manage time effectively. Willingness to travel as per business needs. No of Position: 1

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist II within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all under regular supervision. You will apply your growing knowledge of conflict management and critical thinking to identify and resolve routine issues, escalating any unusual situations to senior team members. Your ability to listen actively, ask insightful questions, and manage your time effectively will be key to your success. This role offers an opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle and enhancing the firms lending services. Job responsibilities Interpret loan documents and apply your understanding to manage an assigned portfolio of loans, ensuring compliance with established procedures. Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members. Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions. Apply your growing knowledge of critical thinking to evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply conflict management techniques, such as facilitating discussions between conflicting parties and creating win-win solutions. Experience in applying critical thinking to organize, compare, and evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals. Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities. Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency. Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements. Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist II within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all under regular supervision. You will apply your growing knowledge of conflict management and critical thinking to identify and resolve routine issues, escalating any unusual situations to senior team members. Your ability to listen actively, ask insightful questions, and manage your time effectively will be key to your success. This role offers an opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle and enhancing the firms lending services. Job responsibilities Interpret loan documents and apply your understanding to manage an assigned portfolio of loans, ensuring compliance with established procedures. Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members. Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions. Apply your growing knowledge of critical thinking to evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply conflict management techniques, such as facilitating discussions between conflicting parties and creating win-win solutions. Experience in applying critical thinking to organize, compare, and evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals. Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities. Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency. Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements. Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support.

Title: Team Leader Experience : 4.00 + years Location: Bengaluru (Onsite) Company: People Interactive (I) Pvt. Ltd. Business Unit : Shaadi.com (*Note: This is a requirement for one of Uplers' client - Shaadi.com) About the Role:- As a Team Leader for VIP Lite, youll be the fearless captain of a crew that takes care of our premium members post-sale—ensuring they stay happy, supported, and ready to renew. Think of yourself as the bridge between amazing service and happy-ever-after's. Your Day-to-Day Superpowers Post-Sales Rockstar: Drive amazing post-sales experiences for our premium members. Coach & Cheerleader: Mentor your team like a pro and help them hit those targets. Metrics Mastermind: Keep an eye on the biggies—CSAT, AHT, SLA, shrinkage, attrition & more. Escalation Whisperer: Handle tough customer escalations with grace (and maybe a smile). Performance Tracker: Review numbers, trends, and dashboards like a true data ninja. Team Vibes Manager: Keep the energy high, the team motivated, and attrition low. Workflow Wizard: Continuously tweak and upgrade processes to make things smoother. Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keep the engine running smoothly. Trainer-in-Chief: Spot training needs and make sure your agents are always levelling up. What You Bring to the Table At least 3 years of experience in Customer service roles. Strong in objection handling—you can turn a "no" into a "tell me more." Detail-obsessed and super organized—you basically live in your dashboards. Comfortable leading a team in a fast-paced environment. Company Profile Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, andensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management. Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 08-10 meaningful telephone/video calls with client. Preferred candidate profile MBA with 3-5 yrs. of experience in Sales / Servicing / Retention. Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ TeamHandling experience)

Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency. Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction. Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives. Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence. Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement. Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction. Key Skills: Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes. Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently. Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

As a Product Delivery Analyst in the AIML and Data Platform team, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.. Job responsibilities Build and maintain relationship with client to understand their data needs and requirements. Serve as the primary liaison for clients, ensuring their needs are met and fostering long-term relationships. Lead and coordinate the implementation process, ensuring timely delivery of solutions that meet client specifications. Conduct regular client meetings to review progress, gather feedback, and identify opportunities for enhancement. Develop and deliver training sessions to empower clients with knowledge of platform features and best practices. Create and enable efficiency through the creation of runbooks, as well as document opportunities for process automation. Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines Required qualifications, capabilities, and skills Formal training or certification on Product Development concepts and 1+ years applied experience Excellent communication and listening skills with a strong focus on client satisfaction Strong at building relationships and working on cross-functional teams, Ability to work autonomously, identify and solve problems and know when to escalate issues Broad understanding of complex enterprise solutions and architectures, including cloud, data management and APIs Functional skills in Python, SQL and other database technologies Exposure to operational management and change readiness work-streams Preferred qualifications, capabilities, and skills Basic understanding of financial markets and Securities Services (custody, middle office and accounting) Familiar with Data Visualization tools. Emerging knowledge of product release and deployment processes Experience in Data Science or similar field

Job Summary As a Trade lifecycle Manager - Vice President within the Custody Middle Office Operations team, you will ensure all client operations are completed efficiently. You will manage transaction processing, resolve exceptions proactively, and serve as a single point of contact with subject matter expertise. Your role will be crucial in maintaining high standards of service and client satisfaction. Job Responsibilities Manage transaction processing activities efficiently. Generate and implement cost-effective service strategies. Scrutinize and analyze data for operational risk assessment. Collaborate with internal teams to enhance client satisfaction. Manage audit requirements and participate in reviews. Set SMART goals and manage individual performance. Create strategic backup plans and manage cross-trainings. Review performance metrics and track deviations. Ensure recruitment of a highly skilled workforce. Conduct internal calls to ensure flawless delivery. Partner with internal controls and external auditors. Required qualifications, capabilities, and skills Demonstrate knowledge of custody & fund services. Be flexible to manage tight deadlines and priorities. Exhibit strong relationship management and analytical skills. Maintain a control-focused mindset with risk understanding. Show attention to detail and drive change initiatives. Communicate effectively with proficiency in MS Excel and PowerPoint. Hold a Bachelors Degree or equivalent. Preferred qualifications, capabilities, and skills Possess CA / MBA (Finance) / CFA credentials. Demonstrate strong financial markets product knowledge. Have working knowledge of UI Path, Tableau, and Alteryx. Show prior experience managing staff and being a self-starter. Exhibit ability to learn and transfer knowledge effectively. Understand the transaction lifecycle comprehensively. Display initiative in driving change and managing programs.

Good verbal and written Communication skills, To ensure customer delight, Thorough knowledge about real estate processes, Making agreements, demands, NOC and other docs, Handling possession processes, co-ordinate registration of agreements. Freshers

As an experienced and client-centric Assistant Technical Manager, you will be leading our facilities management team in the management and maintenance of our office buildings. Your role will involve ensuring client satisfaction, effective communication, and implementing innovative solutions to enhance systems, reduce costs, and maintain a safe and healthy environment for occupants. Your key roles will include: - Serving as an engineering and facilities management expert - Developing strong relationships with clients, colleagues, and vendors - Managing multiple sites and projects while guiding and mentoring team members - Driving innovation, continuous improvement, and excellence within the organization Key responsibilities will involve: - Managing and maintaining mechanical, electrical, and MEP systems such as HVAC, lighting, and water supply systems - Overseeing the maintenance and repair of building equipment including elevators, generators, and fire suppression systems - Implementing energy-efficient solutions to reduce energy consumption and costs - Conducting regular inspections to address safety hazards and maintenance issues - Developing and managing budgets for maintenance, repairs, and client projects - Collaborating with architects, engineers, and contractors on client projects and renovations - Communicating effectively with stakeholders to understand their needs and provide solutions - Identifying opportunities to offer additional services to clients - Implementing innovative solutions for system improvement and cost-saving - Managing and maintaining facilities and equipment In terms of leadership expectations, you will be responsible for: - Providing strong leadership and guidance to the facilities management team - Enhancing staff satisfaction and morale - Thinking laterally and delivering innovative solutions - Effective communication with clients and stakeholders - Cultivating a culture of safety, quality, and customer service - Developing and executing training programs to enhance the skills and knowledge of the facilities management team.,

You will be responsible for identifying and generating leads for our ERP & point of sale platforms targeting manufacturing and retail industries. This includes conducting cold calls, leveraging referrals, and working with channel partners to build a strong pipeline. Your role will involve scheduling and planning meetings with potential clients through phone and email communication. You will also conduct on-site client visits to provide product demonstrations and understand their specific requirements. As a key member of the team, you will need to propose tailored solutions based on client needs and budgets. This will require you to pitch commercials, share quotations, follow up on proposals, and address any client concerns promptly. Once an order is confirmed, you will be tasked with ensuring a smooth transition to the onboarding team for implementation. Building and maintaining strong relationships with clients is essential to drive renewals and upsell opportunities. Acting as a trusted advisor, you will provide insights and solutions to clients to maximize the value they receive from our platforms. Collaboration with internal teams such as implementation, customer success, and support will be crucial to ensure seamless onboarding and successful go-live for clients. Your success in this role will be measured by your ability to generate leads, secure orders, and maintain high levels of client satisfaction through proactive communication and support.,

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives Works to meet customer needs at meetings and events and assists in growing event revenues Handles issues and conflicts that may arise duing meetings or events Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition Reviews scheduled events and troubleshoot potential challenges/conflicts Assists in coordinating all groups that will impact property operations Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines Assists in the execution of brand service initiatives in event management areas Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property Assists in creating the annual banquet budget Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives Works to meet customer needs at meetings and events and assists in growing event revenues Handles issues and conflicts that may arise duing meetings or events Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition Reviews scheduled events and troubleshoot potential challenges/conflicts Assists in coordinating all groups that will impact property operations Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines Assists in the execution of brand service initiatives in event management areas Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property Assists in creating the annual banquet budget Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives Works to meet customer needs at meetings and events and assists in growing event revenues Handles issues and conflicts that may arise duing meetings or events Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition Reviews scheduled events and troubleshoot potential challenges/conflicts Assists in coordinating all groups that will impact property operations Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines Assists in the execution of brand service initiatives in event management areas Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property Assists in creating the annual banquet budget Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives Works to meet customer needs at meetings and events and assists in growing event revenues Handles issues and conflicts that may arise duing meetings or events Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition Reviews scheduled events and troubleshoot potential challenges/conflicts Assists in coordinating all groups that will impact property operations Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines Assists in the execution of brand service initiatives in event management areas Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property Assists in creating the annual banquet budget Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives Works to meet customer needs at meetings and events and assists in growing event revenues Handles issues and conflicts that may arise duing meetings or events Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition Reviews scheduled events and troubleshoot potential challenges/conflicts Assists in coordinating all groups that will impact property operations Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines Assists in the execution of brand service initiatives in event management areas Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property Assists in creating the annual banquet budget Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations Researches and analyzes new products, pricing and services of competition. Reviews scheduled events and troubleshoot potential challenges/conflicts. Assists in coordinating all groups that will impact property operations. Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas. Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines. Assists in the execution of brand service initiatives in event management areas. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards. Assisting in Budgets and Finances Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Assists in creating the annual banquet budget. Driving Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

The Relationship Officer plays a crucial role in establishing and nurturing strong connections with clients, thereby contributing significantly to the company's sales endeavors through effective customer communication and relationship management. Acting as a key intermediary between the organization and its clientele, the Relationship Officer is instrumental in ensuring client satisfaction and fostering long-term client retention. Key responsibilities of the Role include developing and sustaining relationships with clients, comprehending their needs, and providing tailored solutions. Serving as the primary point of contact for clients, the Relationship Officer excels in delivering exceptional customer service, identifying new business opportunities within the existing client base, and collaborating closely with the sales and marketing teams. Furthermore, the incumbent is tasked with monitoring customer accounts, promptly addressing client concerns, meeting sales targets, and generating reports on client accounts. Participation in networking events, staying abreast of industry trends, and implementing strategies for client retention are also integral aspects of the position. The ideal candidate for this role possesses a Bachelor's degree in Business Administration, Marketing, or a related field, coupled with prior experience in sales or customer service. A proven track record of meeting sales targets, along with excellent communication, interpersonal, negotiation, and networking skills, are essential requisites. Proficiency in CRM software and MS Office, exceptional time management and organizational abilities, adept problem-solving skills, and a knack for critical thinking are also key qualifications. Demonstrating adaptability and resilience in a fast-paced environment, a good understanding of market trends and industry regulations, and the capability to work both independently and collaboratively within a team are vital attributes. Additionally, being highly motivated, results-driven, and customer-centric, while possessing certifications in sales or customer relationship management (CRM), is advantageous for this role. Required Skills: negotiation, certifications, client retention strategies, problem-solving, teamwork, marketing, networking, results-driven mindset, client retention, sales, customer service, customer communication, client satisfaction, report preparation, CRM software, communication, marketing strategies, retention, independent work, industry regulations, motivation, adaptability, time management, organizational skills, business opportunities, relationship management, resilience, results-driven, business development, interpersonal skills, MS Office, critical thinking, industry trends, sales targets, market trends.,

Job Summary: We are seeking a highly motivated and results-oriented Customer Relationship Executive to join our growing team. As a CRE, you will be responsible for managing and nurturing relationships with prospective and existing customers, ensuring their satisfaction with our home tuition services. You will act as the primary point of contact for families, addressing their inquiries, resolving concerns, and proactively identifying opportunities to enhance their experience. This role requires excellent communication and interpersonal skills, a strong customer-centric approach, and the ability to meet and exceed sales and retention targets. Responsibilities: Provide exceptional customer support to students, parents, and educators through phone calls, emails, or chats. Collaborate with internal teams (e.g., counselors) to resolve complex issues that require coordination across multiple departments. Maintain accurate records of all interactions with customers using CRM software. Understand customer needs and recommend appropriate tutoring solutions. Guide new customers through the onboarding process, ensuring a smooth and positive start. And provide ongoing support and guidance to customers throughout their tutoring journey. Achieve monthly targets for new customer acquisition. Must have a laptop/desktop Handle at least 40-50 calls per day Connect with parents and assign the best tutors as per their requirements Convince tutors to register on the HomeShiksha platform Identify opportunities to upsell or cross-sell additional tutoring services Gather customer feedback through surveys, interviews, and other channels. Collaborate with the marketing team to develop and implement customer engagement initiatives. Qualifications: Bachelor's degree Proven track record of meeting and exceeding sales and retention targets. Excellent communication, interpersonal, and problem-solving skills. 2+ years of experience in customer service, sales, or account management. Strong customer-centric approach and a passion for delivering exceptional customer service. Experience in the education industry or with tutoring services is a plus. Familiarity with online communication tools (e.g., Zoom, Skype) is a plus. Skills: Communication (English , Hindi and Tamil Verbal) Interpersonal Skills Problem-Solving Customer Service Sales & Persuasion Time Management Active Listening CRM Software Proficiency Specifications: Females will be preferred for this role. Age- Preferred age will be between 30 to 45 years Looking for Females with prior experience in similar profiles.

Duties & Responsibilities : Provide leadership and focus to the project teams while being responsible for the productivity, quality and overall performance of the projects. Lead team leaders, SME s, trainers to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections. Monitoring and managing workflow and daily targets to assure timely delivery of agreed SLA s. Tracking and maintaining metrics for a variety of data including collections report, Operations report, etc. Work with Team Leader or Team coaches to resolve any personnel problems or conflicts that may arise in the team. Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the project requirement. Conduct regular conference calls with clients and identify ways & means to improve client satisfaction. Disclaimer: GeBBS never charges fees or accepts payments for job applications. Any such requests should be reported immediately to reporthr@gebbs.com.

Hiring: International Voice Process Customer Support (International BPO) Location: Jaipur / Gurugram (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 6months' experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3-4 LPA Contact for Further Details: Zainab: 9251688430

A Day in the Life Responsibilities may include the following and other duties may be assigned. Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes. Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Monitors the project from initiation through delivery. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact. Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and / or vendors who are not direct reports but for which the incumbent has direct accountability to lead. The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing and / or directing the responsibilities of program team members. Goal achievement is typically accomplished through performance of program team members. DIFFERENTIATING FACTORS Autonomy: Manages one or more small-scale, developed or mature programs with well-defined program plans and delivery methodologies. Is accountable for overall program process, performance, and customer satisfaction. Organizational Impact: Provides input to establishing program objectives, timelines, milestones, and budgets . Recommends new policies and procedures that affect program management. May have budget accountability for one or more programs. Program decisions are generally made only after consultation with higher level management. Innovation and Complexity: Problems faced are difficult, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple workstreams, departments or specialties . Modifies programs management processes to improve program. Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher level management team. Solves issues through information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties on program execution plans. Leadership and Talent Management: Leads, directs and reviews the work of a team of professionals and/or vendors who exercise latitude and independence in their assignments. Direct involvement in daily tasks necessary for successful program execution. Not directly responsible for hire or fire decisions and people management. Required Knowledge and Experience: Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.

Experience : 0 - 1 Year Location : West K.K Nagar, Chennai. No. of Vacancy : 01 (MALE) Skill Sets : Bachelors degree in computer applications or related fields. Graduates with minimum 0-1 year of professional sales experience in Automotive Manufacturing industry with software. Core sales experience in Barcode Printers Scanners, RFID and software Solution. Generating leads and initiating discussion to start the introduction of the company and its services. Position company products to take advantage of market growth opportunities by analysing market structure; technology trends, preparing communicating plans that support implementation of these initiatives. Ability to build relationships and quickly develop trust with the clients. Highly motivated and results oriented. Strong presentation, communication, organization, multitasking, and time management skills. Having a two-wheeler (bike) for local travel is an added advantage. Ability to work in a fast-paced team sales environment with minimum supervision. Responsibilities : Generating leads and initiating discussion to start the introduction of the company and its services. Position company products to take advantage of market growth opportunities by analysing market structure; market and technology trends, preparing and communicating plans that support implementation of these initiatives. Arranging meetings with different Company Directors, IT Managers, Technical head and explain our Company and its services and study their requirement and provide them solution. Co-coordinate with our technical staff and prepare quotation according to their project requirement. Develop sales and management of programs related to product objectives. Monitoring campaign as well as qualifying incoming leads. Able to sell in a consultative and intelligent style. Create and conduct proposal presentations and RFP responses. Maintain contact with all clients in the market area to ensure high levels of client satisfaction. Maintain excellent customer satisfaction through effective account Management. Excellent communication skills, verbal and written.