464 Client Satisfaction Jobs - Page 2

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this position you will serve as a vital contact for employees engaged in assignments, transfers, and relocations, covering both international and domestic movements. This role encompasses liaising with clients, internal teams, and mobility suppliers. It involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for any issues related to global mobility. Key Responsibilities: -Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications. -Function as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes and procedures -Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws. -Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees. -Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments. -Work in partnership with third-party providers, where necessary, to streamline the deployment process. -Keep meticulous records of all process documentation for accountability and reference. -Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload. -Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies. -Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications. -Contribute to the development and improvement of automated solutions and processes. -Liaise with various territories to address complex queries and navigate nuances in process and regulations. -Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations. -Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction. -Act as a PWD specialist, overseeing business travel-related workforce matters and ensuring compliance with all relevant legal and regulatory requirements. -As you progress in the role, develop and implement a strategic plan for posted worker directive that is in line with the organizations broader global expansion goals. Additional Information Work Location: Bangalore We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

Job Title - SENIOR VICE PRESIDENT, SERVICE DELIVERY GENERAL MANAGEMENT At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system, we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We re seeking a future team member for the role of Senior Vice President, Service Delivery General Management to join our team. This role is in Pune, HYBRID. In this role, you ll make an impact in the following ways: Provides oversight and sets priorities for multiple teams responsible for delivering high-quality services to internal and/or external clients. Partners with various groups to define and implement process improvements and controls. Hands-on experience in managing operational risk events and associated resolution plans. Provides guidance on work and manages the performance of multiple teams, setting area priorities. Designs metrics customized to respective clients and monitors work output to ensure client satisfaction. Presents analysis and recommendations to clients pertaining to service delivery improvements. Oversees allocation of resources across multiple teams and processes. Assists clients in addressing complex service delivery questions. Partners with internal teams to monitor and implement changes in service delivery operations. Recruits, directs, motivates, and develops staff, maximizing their individual contribution and professional growth. Manages multiple teams of service delivery professionals and support staff. Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members. To be successful in this role, we are seeking the following: Bachelor s degree in a business discipline or the equivalent combination of education and experience is required. 12 plus years of total work experience in core operations and 5 to 6 years of management experience preferred. Knowledge of service delivery operations and management is preferred. At BNY, our culture speaks for itself. Here s a few of our awards: America s Most Innovative Companies, Fortune, 2024 World s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024. Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024. Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, which can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Responsibilities Role Description: Process and check transactions on Pension Application forms create and maintain retirement plan records for customers, within defined Productivity and Quality standards. Responsibilities: Prioritize and process daily work to meet customer service goals. Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data. Implement problem solving techniques to ensure efficient processing on all contracts. Follow internal procedures to properly document work on contracts. Inform Client Service Associate/Consultant of customer concerns or potential problems. Validate accuracy of plan and contract records as needed. Maintain a comprehensive knowledge of our record keeping system. Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite. Perform other job-related duties and special projects as required. Promote team development through shared knowledge and information with team members in working to resolve unusual or tricky situations. Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Compliance to PGS policies and Flexibility as per business need Qualifications Bachelor s/ Master s in finance stream is preferred. Additional Information Minimum of 2-4 years experience in back office. Insurance, Underwriting and Financial Institution experience preferred. Good comprehension, written and verbal communication skills Strong Analytical skills Ability to work in night shift only Proficient in MS office with Advanced Excel skills

Job Profile: Interior Project Manager & Key Account Manager Job Title: Interior Project Manager & Key Account Manager Reports to: Director Location: Sahibabad Job Summary: We are seeking a highly skilled and experienced professional to fill the role of Interior Project Manager & Key Account Manager. The successful candidate will be responsible for managing interior projects from conception to completion, ensuring client satisfaction, and driving business growth through key account management. Key Responsibilities: 1. Project Management: - Manage interior projects from conception to completion, ensuring timely delivery, budget adherence, and quality standards. - Coordinate with clients, designers, contractors, and internal teams to ensure project requirements are met. 2. Client Relationship Management: - Build and maintain strong relationships with key clients, understanding their needs and preferences. - Ensure client satisfaction and loyalty, driving repeat business and referrals. 3. Business Development: - Identify new business opportunities and pursue them to drive revenue growth. - Develop and implement strategies to increase sales and market share. 4. Account Management: - Manage client accounts, ensuring timely delivery of products/services. - Communicate with clients to understand their needs and preferences. 5. Team Management: - Lead and manage project teams, including contractors, designers, and other stakeholders. - Ensure team members are aware of their roles and responsibilities. Requirements: 1. Education: Degree in Interior Design, Project Management, Business, or a related field. 2. Experience: 3-5 years of experience in interior project management and key account management. 3. Skills: - Project management skills - Strong communication and relationship-building skills - Sales and business development skills - Strategic thinking and problem-solving skills - Attention to detail and ability to work under pressure Ideal Candidate: The ideal candidate will have a strong background in interior project management and key account management, with excellent communication and relationship-building skills. They will be able to manage multiple projects simultaneously, drive business growth, and maintain strong client relationships.

Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service.Servicing the client after receiving the order till the time of collection of payment. Required Candidate profile The ability to communicate confidently - both through speaking and writing - with colleagues and clients.Interested candidates lease connect with me 8217730484

Role & responsibilities Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity. Regular monitoring, coaching and development of agents with the team. Implement agent recognition programs under direction of Manager Site Operations. Share best practices across teams and build spirit of teamwork

The Customer Experience Executive will support the teams efforts in ensuring exceptional customer service by assisting in customer retention initiatives, addressing escalated issues, and actively managing the company’s online reputation. This role requires strong communication, attention to detail, and a proactive approach to problem-solving with a customer-first mindset. Key Responsibilities: 1 . Customer Retention Support: - Identify and reach out to at-risk customers based on internal reports. - Assist in executing customer retention campaigns and feedback collection efforts. - Coordinate with internal teams to ensure timely resolution of customer concerns. 2. Escalation Handling: - Act as the first line of support for resolving customer complaints before escalation. - Log, track, and update all escalations in the system accurately. - Collaborate with senior team members & Cross functions to follow up on high-priority cases and ensure closure. 3 . Online Reputation Management Support: - Monitor key review platforms and social media for customer feedback and brand mentions. - Respond professionally to online reviews and comments in line with company guidelines. - Highlight potential reputation risks and escalate as needed. 4. Reporting & Coordination: - Maintain daily/weekly logs of escalations, resolutions, and customer feedback. - Generate reports on customer sentiment and issue trends for review by the Lead. - Collaborate with marketing, sales, and operations teams for coordinated communication. 5 . Continuous Improvement: - Gather insights from customer interactions to suggest improvements in processes or communication. - Participate in team training, workshops, and brainstorming sessions.

Role & respon Outbound Sales Process, Thane and Juinagar. This is off rolls requirement ; selected candidates will be on HGS payroll. This is one-year renewable contract. Experience - Fresher / Experience both can consider. Positions 1. Agent - Graduate / Age limit – 32 yrs- Max Salary can be offered is Up to 26K take home. Communication Skills – Good English comm skills must JOB / Interview Location 15 th Floor, Quantum Building Hiranandani Estate Thane West & 1st Floor IDFC, Mindspace Juinagar, Navi Mumbai Centralised Transportation facility is available – From Thane station, Panvel station , Kalyan Station, and Borivali Station. sibilities Graduate

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Assists the Event Manager in executing meetings and events while driving the implementation of the brand's service strategy and initiatives. Works to meet customer needs during meetings and events, supports event revenue growth, and resolves any issues or conflicts that arise. Conducts daily banquet floor walk-throughs to ensure client satisfaction and maintain high-quality standards. Candidate Profile: Education and Experience: High school diploma or GED with 2 years of experience in event management, food and beverage, sales and marketing, or related professional area, OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of relevant experience. Core Work Activities: Assisting in Managing Meetings and Special Events Operations Research and analyze competitor products, pricing, and services to stay competitive. Review scheduled events proactively to identify and troubleshoot potential conflicts or challenges. Assist in coordinating all groups that impact property operations for seamless event execution. Support the oversight of cleaning, maintenance, and readiness of meeting spaces and associated back-of-house areas. Help ensure furniture, equipment, and inventory levels meet corporate guidelines. Assist in executing brand service initiatives within event management areas. Conduct daily banquet floor walk-throughs to drive client satisfaction and uphold quality standards. Assisting in Budgets and Finances Develop and maintain relationships with external vendors to secure favorable pricing and service agreements that enhance event experiences and increase revenue opportunities. Assist in the preparation of the annual banquet budget. Driving Exceptional Customer Service Foster a guest-focused atmosphere across all event management operations that meets or exceeds guest expectations. Consult with customers to understand objectives and requirements for events such as meetings, conferences, and conventions. Additional Responsibilities: Perform other reasonable duties as assigned to support event operations and business goals.

Process Type: Voice – International Qualification: Graduate (Mandatory) Fresher & Exp both can apply Min 1 yr exp in Int Voice Process CTC- 2.5 TO 5.75 LPA 24*7 Shifts-WFO Location: Bangalore & Pune Immediate Joiner Only

We are currently in search of a Marketing Executive to spearhead the development and execution of marketing plans, analyze market trends, and identify strategic opportunities for our organization. This position involves managing the overall brand image, ensuring a cohesive presence across social media and email marketing channels. The preferred candidate should be based in Kochi and will operate from our office six days a week. Responsibilities Lead the agency s own branding efforts, ensuring a strong and consistent brand identity that reflects the agency s expertise and values. Foster long-term relationships with existing clients, ensuring client satisfaction and repeat business. Stay updated on industry trends and market dynamics to inform the agency s branding strategies and services. Collaborate with designers, strategists, and creative teams to develop and deliver effective branding solutions. Oversee branding campaigns, ensuring they align with clients goals and brand strategies. Develop and distribute content that highlights the agency s branding expertise and attracts potential clients. Provide regular reports to the management. Build and maintain a strong network of industry contacts, potential clients, and collaborators. Ensure that branding projects meet high standards of quality and align with clients expectations. Monitor client satisfaction and gather feedback to improve services and relationships. Monitor and manage the agency s online reputation and brand perception. Develop compelling case studies highlighting the agency s successful branding projects. Collaborate closely with creative teams to ensure that branding concepts are executed effectively. Requirements Excellent Communication Skills Bachelor s degree in Marketing, Business, or a related field. Proven experience in marketing roles, with a focus on developing and implementing successful marketing strategies. Ability to think strategically and contribute innovative ideas to marketing plans. Strong teamwork and collaboration skills to work effectively within a marketing team. Effective time management skills to handle multiple tasks and meet deadlines.

Key Tasks and Responsibilities: Executive Assistant Manage emails, information, and other communications; answer where possible highlight and prioritise those that need MD attention Plan and maintain MD s calendar and recurring tasks, arrange appointments, organise and set agendas and action points for all his meetings Act as follow-up Manager across the Board and Senior Leadership Team to ensure that a wide range of agreed actions are being executed Type up notes, emails, presentations and reports; circulate and file information effectively Book transport and accommodation as and when required Attend Senior Leadership Team meetings, off-site quarterly days and other strategic meetings to take notes and action points Collaborate effectively with all staff, clients, and suppliers Provide good relationship management with the client Deliver timely and outstanding client satisfaction Exceptional organisational skills of self and others and ability to work without supervision Maintain 100% confidentiality, demonstrate diplomacy and tactfulness Use polished communication skills both verbal and non-verbal to influence and persuade Focus on business priorities and all functions to ensure client and other stakeholder satisfaction Ability to remain calm under pressure and manage conflicting priorities Strong Microsoft Skills for common apps Ability to take and record accurate notes/minutes in complex meetings Accountable and committed to the task in hand Constantly consider where we can do better be enterprising With integrity, honesty and openness Always act in the best interest of the client Approachable to clients and colleagues Excellent communication and interpersonal skills at all levels Open to new ways of doing things An ability to manage time and workload efficiently Willing to do whatever it takes to get the job done Experience At least 2 years of relevant professional experience Task Completion Rate. Schedule Management Efficiency Email Management Efficiency Call Handling Rate Executive Satisfaction Document Preparation and Formatting Quality Project Coordination Success Rate Confidentiality Compliance Qualifications: Excellent written and verbal communication skills Planning, prioritisation and time management skills Excellent logistical skills making arrangements for travel, complex diary

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .. Preferred candidate profile Educational qualification: Bachelor's Degree in any field. Experience : 0-24 months of experience in handling tickets and supporting tools/applications. Fresher may also can apply.

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

Candidates Must Reside in BANGALORE . Great opportunity to become an entrepreneur. Job Profile - Business Associate Job Role - Acquiring Customers , Retaining Customers and Client Branding. Contact HR Rachel - 9108526358 IMMEDIATE JOINERS ONLY

ROLES & RESPONSIBILITIES: Develop and execute comprehensive business development plans aligned with organizational goals. Identify and prioritize key market segments and potential clients. Lead, mentor, and motivate a high-performing pre-sales team. Guide in setting and achieving individual and team targets. Oversee the identification and acquisition of new clients through various channels. Implement effective lead-generation strategies and conversion tactics. Conduct in-depth market analysis to identify emerging trends, opportunities, and potential threats. Use market insights to adjust strategies and stay ahead of the competition. Review and enhance the quality of proposals, ensuring alignment with client needs and organizational capabilities. Support team members in crafting winning proposals for high-value projects. Drive revenue growth through effective negotiation, pricing strategies, and contract closures. Monitor and analyze business development team performance metrics. Collaborate with internal stakeholders, including marketing, product development, and senior management, to ensure a unified approach to business development. Cultivate and maintain strong relationships with key clients. Collaborate with the team to ensure excellent client satisfaction and retention. Implement strategies for continuous improvement based on data-driven insights. REQUIREMENTS: Excellent leadership and team management skills. Proven experience in a managerial role within business development. Demonstrated success in meeting or exceeding revenue targets. Strong strategic thinking and planning capabilities. Exceptional communication and interpersonal skills. In-depth knowledge of market trends and industry dynamics. Minimum of 3 years of relevant experience. BENEFITS: Competitive salary package commensurate with skills and experience. Opportunities for professional development and training to foster continuous growth. Collaborative and supportive work environment that values innovation and creativity. Flexible work timings, 5-day work week, yearly appraisals, and refreshing breaks for work-life balance. Job Openings: 1 Job Location: Gurugram

Do you know residential mortgage processing in and outAre you well-known to be detailed, an over communicator, problem solver, quality minded individual and deliver exceptional serviceWe re looking for someone like that who can: order, follow-up, and review 3rd party items such as homeowners insurance, title commitment, tax transcript, fraud report, verification of rent/mortgage, compliance report, subordinations, etc support Private Mortgage Bankers throughout the processing transaction including daily communication, expectation setting, and status updates coordinate with Private Mortgage Banker and Underwriting to provide solutions for complex transactions partner with Closing Specialist to schedule and gather needed items for closing documents proactively manage loan escalations to ensure timely resolution, detailed communication and effective review analysis efficiently manage a high-touch pipeline while providing excellent client satisfaction You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment service assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a loan coordinator/processor, preferred experience with high net worth clientele in a private banking environment knowledge of mortgage underwriting processes and guidelines a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment proven ability to meet individual as well as organization goals and operate with minimal direction and oversight previous Encompass experience preferred detail oriented, have sharp analytical skills, and are an outstanding communicator (verbal and written)

The Disclosure Specialist is accountable for managing and overseeing the residential mortgage disclosure process, ensuring compliance with all regulatory requirements and Firm policies. Your role involves preparing, reviewing, and delivering required disclosures to clients within specified timelines, working closely with other mortgage professionals and compliance teams. Provide guidance to management when errors or discrepancies are identified and advise when revisions are needed to any policies and procedures. ensure accurate, timely, and compliance of all loan disclosures including the Loan Estimate (LE), Change of Circumstance (COC), and Closing Disclosure (CD) assume responsibility for complex disclosures; identify and resolve discrepancies effectively manage a time sensitive pipeline, ability to prioritize and problem solve communicate with title companies to gather information for accurate fee disclosures review and validate change of circumstances respond to audit results and communicate in a positive and professional manner You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment services assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a mortgage disclosure or closing specialist a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment a proven ability to meet individual as well as organization goals, achieve high client satisfaction scores and operate with minimal direction and oversight previous Encompass experience preferred You are: an expert in state and federal mortgage/credit regulations like Reg B and Reg Z and Reg X (TILA/RESPA Integrated Disclosure) detail oriented and have sharp analytical ability to evaluate fees, especially when auditing documents and ensuring regulatory compliance. an outstanding communicator, verbal and written willing to work flexible schedules as needed

The Disclosure Specialist is accountable for managing and overseeing the residential mortgage disclosure process, ensuring compliance with all regulatory requirements and Firm policies. Your role involves preparing, reviewing, and delivering required disclosures to clients within specified timelines, working closely with other mortgage professionals and compliance teams. Provide guidance to management when errors or discrepancies are identified and advise when revisions are needed to any policies and procedures. ensure accurate, timely, and compliance of all loan disclosures including the Loan Estimate (LE), Change of Circumstance (COC), and Closing Disclosure (CD) assume responsibility for complex disclosures; identify and resolve discrepancies effectively manage a time sensitive pipeline, ability to prioritize and problem solve communicate with title companies to gather information for accurate fee disclosures review and validate change of circumstances respond to audit results and communicate in a positive and professional manner You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment services assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a mortgage disclosure or closing specialist a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment a proven ability to meet individual as well as organization goals, achieve high client satisfaction scores and operate with minimal direction and oversight previous Encompass experience preferred You are: an expert in state and federal mortgage/credit regulations like Reg B and Reg Z and Reg X (TILA/RESPA Integrated Disclosure) detail oriented and have sharp analytical ability to evaluate fees, especially when auditing documents and ensuring regulatory compliance. an outstanding communicator, verbal and written willing to work flexible schedules as needed

Do you know residential mortgage processing in and outAre you well-known to be detailed, an over communicator, problem solver, quality minded individual and deliver exceptional serviceWe re looking for someone like that who can: order, follow-up, and review 3rd party items such as homeowners insurance, title commitment, tax transcript, fraud report, verification of rent/mortgage, compliance report, subordinations, etc support Private Mortgage Bankers throughout the processing transaction including daily communication, expectation setting, and status updates coordinate with Private Mortgage Banker and Underwriting to provide solutions for complex transactions partner with Closing Specialist to schedule and gather needed items for closing documents proactively manage loan escalations to ensure timely resolution, detailed communication and effective review analysis efficiently manage a high-touch pipeline while providing excellent client satisfaction You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment service assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a loan coordinator/processor, preferred experience with high net worth clientele in a private banking environment knowledge of mortgage underwriting processes and guidelines a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment proven ability to meet individual as well as organization goals and operate with minimal direction and oversight previous Encompass experience preferred detail oriented, have sharp analytical skills, and are an outstanding communicator (verbal and written)

Onboard new customers, ensure a smooth transition from sales to success. Act as the primary point of contact Understand customer goals, proactively suggest solutions to maximize product adoption and value. Conduct periodic check-ins Required Candidate profile 3-4 years of experience Must have excellent communication skills in English

Job description for Customer Success Manager Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits Cell phone reimbursement Health insurance Internet reimbursement Life insurance