464 Client Satisfaction Jobs - Page 18

Job Responsibilities Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge. Required Skills, Experience, and Qualifications 2+ years of proven experience as a sales representative or in a similar sales or customer service role. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment. Adaptability to adjust sales tactics based on client feedback and evolving market demands.

We are seeking a motivated professional to take on a dual-role encompassing both sales and account management. This position is critical in driving new business growth while maintaining and expanding relationships with existing clients. The ideal candidate will be adept at both acquiring new clients and ensuring long-term client satisfaction and retention. Key Responsibilities Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Solution Selling: o Engage with prospective clients to understand their needs and propose relevant solutions. o Deliver impactful product demonstrations and presentations, showcasing value proposition and ROI. 3. Negotiation and Deal Closure: o Lead pricing discussions and contract negotiations, ensuring mutually beneficial agreements. o Coordinate with internal teams to facilitate smooth onboarding for new clients. 4. Market Insights: o Stay updated on industry trends, competitors, and client needs to refine sales approaches. o Provide feedback to internal teams to improve products and solutions. 5. Cross Sell: o Identify cross sell opportunities and targets with the client o Map and engage existing customers across verticals/departments Key Account Management Responsibilities 1. Client Relationship Management: o Develop a deep understanding of client goals and align company solutions to meet their needs. o Build and maintain strong relationships with existing clients, acting as their primary point of contact. o Conduct regular check-ins to address concerns, and gather feedback. 2. Strategic Account Planning: o Develop and implement tailored account plans to deepen engagement and increase account revenue. o Monitor client satisfaction and resolve any issues promptly to ensure long- term retention. o Maintain regular updates on client business strategy and financial changes to ensure revenue goals are aligned. 3. Collaboration and Coordination: o Work closely with internal teams, including product, support, and marketing,to deliver a seamless client experience. o Advocate for client needs internally to inform product development and service enhancements. o Work closely across regions/teams to accelerate partnerships. 4. Revenue Growth from Existing Accounts: o Identify opportunities to upsell or cross-sell additional products and services to existing clients. o Prepare and deliver customized proposals for expanding partnerships. 5. Performance Monitoring: o Regularly review account performance metrics and usage data, suggesting improvements or enhancements. o Conduct periodic business reviews to strengthen client relationships and align on future strategies. Requirements 7-8 years of experience in sales and account management, in the BFSI product/tech/platform sales/Fintech/SaaS space. Experience in independently managing accounts, owning P&L. Ability to drive discussions at senior levels for platform sales conversion and account management. Strong negotiation and relationship-building skills, with a customer-first mindset. Demonstrated ability to manage a full sales cycle, from prospecting to closing and account growth. Understanding of the Banking and NBFC sector in India. Knowledge of banking products, processes, debt instruments, regulations and trends is a huge plus. Exceptional communication, negotiation, and relationship-building skills. MBA or equivalent degree.

Responsibilities: Identify and connect with potential clients across industries Pitch Hubstore s warehousing and logistics services clearly and confidently Build and maintain long-term business relationships Work closely with the operations team to ensure client satisfaction Track leads, follow-ups, and conversions What you'll Get: Competitive salary & performance incentives Friendly and supportive team Real career growth opportunities A chance to work in a growing company where your work actually matters

Provide support to both prospective and existing customers by answering customer questions through in-person, phone, email. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion. Required Candidate profile Any female with minimum 2yrs of experience in handling customer support. Ensuring the customer has a positive experience with the company. Pleasing personality with positive attutide.

Platform Support Specialist (m/f/d) Remote India Hello I am Ashish , Lead Product Analytics & Support at Kayzen, and I am now looking for a Platform Support Specialist to join our team But wait, you have not heard of Kayzen before? Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface. The team The team is highly motivated and aligned in our quest to disrupt the multi-billion dollar ad-tech industry. You will work with a carefully selected, diverse and globally distributed team from customer success, engineering, data science, design, product and more. Responsibilities As our Platform Support Specialist, your primary focus will be to support customers and internal teams with expert knowledge on how to use our product, manage Ad moderation and help with troubleshooting. In particular, you will externally have interactions with our customers, and internally with our customer success, product, data analytics /science and engineering teams. Apart from your primary tasks, we expect you to have a growth mindset on contributing to Kayzen s success. Troubleshoot and answer clients questions in a timely manner while providing first-class client satisfaction Support the ongoing setup, maintenance and troubleshooting of campaigns Manage end-to-end ad moderation for our self-serve clients Work with Customer Success and Product Teams to identify and develop solutions that automate and improve internal and client trafficking operations Provide clients with proper documentation when required as well as ad hoc querying of relevant databases Conduct end-to-end creative testing across different exchanges whenever there are issues or new creative templates to be tested Requirements 1+ years of experience in B2B customer support Understanding of key statistical concepts and a high level of analytical abilities Strong troubleshooting and problem-solving skills Strong verbal and written communication skills High attention to details and diligent working style Previous industry experience in Adtech/Martech/Performance Marketing What do we offer? Exceptional career growth and learning opportunity A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market Direct, day-to-day work experience with the management A fun, driven, and multinational team located across Germany, India, Argentina, Israel, Ukraine, Turkey, the UK and more countries A flexible work-from-home arrangement A 500-dollar home-office setup budget A 1000-dollar annual learning and development budget

Social media Manager Social media Manager We re looking for a driven and organized individual who s excited to work directly with clients, manage timelines, and bring impactful digital campaigns to life. As an Account Manager , you will be fully responsible for ensuring the smooth execution of client deliverables, coordinating with internal teams, and maintaining high client satisfaction. This role is ideal for someone who thrives in a fast-paced environment and wants to grow rapidly in the digital marketing space. We re looking for someone who is: Proactive and self-motivated Exceptionally organized and reliable A clear communicator who values client satisfaction Curious about digital trends and passionate about creative execution Key Responsibilities: Ideate, plan, and execute digital campaigns and content calendars for assigned clients Conduct competitive research and market analysis to generate fresh campaign ideas Plan monthly workflows and seek timely approvals from clients Brief internal teams (copywriters, designers, etc.) with clarity and manage timelines for all deliverables Ensure on-time execution and posting of approved assets Act as the primary point of contact for assigned clients, ensuring regular updates and proactive follow-ups Qualifications: 0 2 years of experience in account management, digital marketing, or related fields Strong time management, multitasking, and communication skills Ability to work independently and take accountability Familiarity with social media platforms, content formats, and campaign workflows

The Client Services Director is responsible for overseeing and managing the client servicing function across the agency. This includes developing and maintaining strong client relationships, ensuring the delivery of high-quality campaigns, and leading a team of client servicing professionals to drive growth and client satisfaction. Key Responsibilities: Lead client strategy and build trusted advisory relationships with key clients. Oversee the execution of campaigns, ensuring alignment with brand goals, timelines, and budgets. Collaborate with internal teams creative, media, digital to deliver integrated marketing solutions. Drive new business from existing clients and support the new business team in pitching. Guide and mentor client servicing managers and executives across branches. Monitor account health, client satisfaction, and profitability. Stay updated on market trends, industry developments, and competitor activity. Present campaign plans, strategies, and performance reports to clients. Requirements: 10+ years of experience in client servicing, preferably in advertising or integrated marketing. Proven leadership and team management skills. Strong strategic thinking and business acumen. Excellent communication, presentation, and negotiation skills. Ability to work under pressure and manage multiple clients and teams.

Communicating with customers Via Email , phone or virtual / Physical meetings Handling Customers queries , complaints & resolving them on timely basis. Interacting with other departments

Job Summary The Media Solutions Consultant for the MENAPI (MENA, Pakistan and India) region is crucial in driving and supporting the continued growth of our international media portfolio. This role will focus on maintaining and expanding the current client base, providing expert media evaluation solutions, and ensuring timely delivery of insights to key clients. The position requires a proactive and highly skilled individual who can build strong client relationships, communicate effectively, deliver actionable insights, and contribute to revenue generation in the region. Roles & Responsibilities: Develop and implement tailored media evaluation solutions for MENAPI clients, ensuring insights and metrics reflect client objectives Serve as a subject matter media solutions expert, interpreting data analysis for clients and providing strong media consultative recommendations and insights based on a deep understanding of the client, sport, and regional landscape Maintain and strengthen relationships with key regional clients ensuring high levels of client satisfaction and retention Collaborate with the sales team to align projects with client needs, delivering actionable insights that enhance client satisfaction and engagement Support sales teams in pitching media solutions, attracting new business, and retaining key clients Ensure the integrity and quality of our products, solutions, and methodologies, as well as promoting the international adoption of industry standards Become an expert on the sports media landscape, including audience targeting, brand exposure, media buying and selling Support the business with solution design, client pitches, and act as a "Media Expert" within the wider business landscape. Lead client presentations online or in person where possible Work with the Global Delivery Team to ensure efficient data delivery, minimize manual reporting, enhance data visualization, and create compelling insights that drive further engagement and revenue Identify opportunities to improve data visualization using existing tools and contribute to the development of new solutions Aid in creating insights and narratives that can lead to further potential work and revenue from clients, especially at key times in the calendar. Qualifications & Key Competencies Minimum 3-5 years experience of working within the sports marketing, media or research industry. Experience of working with data and insights preferable Proven project management experience in coordinating complex projects Strong client relationship management skills, with experience of maintaining and nurturing client accounts and relationships Knowledge of, and interest in, the sports sponsorship and media industry with a good understanding of the MENAPI sports and media landscape Highly data literate, with a focus on innovating the presentation of data to support strategic decision-making Proactive in identifying and pursuing new client insights, enriching client deliverables, and supporting revenue growth Self-starter with excellent communication, presentation and time management skills Strong proficiency with Microsoft Office suite; Excel and PowerPoint experience required Bachelor s Degree or equivalent experience. About Nielsen Sports Committed to delivering powerful data-driven insights and services, Nielsen Sports works in collaboration with the worlds top leagues, teams and brands to deliver the most comprehensive, trusted and meaningful insights and analysis across the world of sport and entertainment to help support decision making. Nielsen Sports is a trusted adviser and partner in sports and entertainment strategy, helping our clients worldwide to maximize their commercial success and understand their fan base. Our projects are wide and varied, spanning commercial strategy, rights package creation and go-to-market strategies, sponsorship evaluation and ROI modelling and broadcast rights valuation. Our client list includes a broad range of international and domestic rights holders as well as major brands from sectors such as FMCG, luxury goods, travel, crypto, banking and financial services.

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

Capable of coordinating with vendors (carpenter, painter, plumber, AC mechanic, electricianCapable of creating job card, quotations to invoice: a complete end to end supply chain management of work (service) Required Candidate profile Coordinate with client from beginning to end and get final completion report from the client Intrested candidates please call me 8217730484

We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The focus of the role is to take incoming calls from customers to service their requests in a timely manner. Required Candidate profile Prefer Women Candidates

Role & responsibilities - Organise Birthday Parties, Workshops and events at kids play area and cafe - Work with customers, set correct expectations and build a good relationship with them - Maintain a happy and healthy working environment with team members - Set-up a 5 star team in the play area and at the reception. - Take charge and be creative in creating new workshops for kids and hosting the BEST birthday parties! - Be terrific at Sales & Customer Relations. Preferred candidate profile - Event management experience - Graduate - Excellent communication skills - Excellent negotiation skills - Leader who takes charge and initiative - terrific at SALES

Responsibilities: * Build strong customer relationships * Manage client satisfaction through effective communication * Handle customer queries with empathy & resolve issues promptly * Ensure timely resolution of complaints Annual bonus

Roles and Responsibilities: We are looking for a warm, empathetic, patient, and energetic Customer Support Executive who is a good listener, a clear communicator, and enjoys helping others. You will be the first point of contact for our clients, so a positive attitude, a problem-solving mindset, and the ability to stay calm under pressure are essential. You will serve as the bridge between our clients and the Senior Executive. You will handle inbound calls and WhatsApp queries, understand client requirements, and explain our services, pricing, and booking process clearly and confidently. Under the guidance of the Senior Executive, you will answer questions, resolve issues, and help clients feel confident, cared for, and satisfied at every step. What We Are Looking For: Excellent verbal communication in English or Hindi, and one regional language ( Kannada/Telugu/Tamil/Marathi/Bengali/Oriya/Assamese/Gujarati, etc.) 0-5 years of experience in customer support Strong listening skills, patience, and a calm presence on calls Basic computer knowledge Freshers and experienced candidates are welcome Undergraduate or graduate candidates can apply Salary and Benefits: Salary: 20,000 in-hand + attractive quarterly performance bonus Timing: 9:00 AM to 6:00 PM Work Days: 5 days a week (Off-season), 6 days a week (Peak season) Training & Growth: Comprehensive training and development programs to support your career growth Work Location: Near Brigade Senate IT Park, Hebbal, Ring Road, Bengaluru 560094 To Apply: Send your resume via WhatsApp to 888-45678-14

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

International Voice Process - Customer Support Location - Pune Eligibility - UG/G with min 6 month exp in Voice Process/Customer Service WFO-5 days working Night Shift Immediate Joiner CTC - 4 LPA to 4.92 LPA Contact- 9116066808/9256424833

Responsibilities: * Maintain high client satisfaction ratings through timely resolutions * Manage customer queries via phone, email & chat * Collaborate with teams for process improvements Annual bonus Health insurance Provident fund

This role is to lead the large projects consisting of design & build & interior works. Ability to take charge and deliver. Advise and manage client on matters of schedule, cost, and quality assurance by ensuring client satisfaction throughout the project lifeline. Area Manager - Interior fitout This role is to lead the large projects consisting of design & build & interior works. Ability to take charge and deliver. Advise and manage client on matters of schedule, cost, and quality assurance by ensuring client satisfaction throughout the project lifeline . About the Role: Lead the planning, coordination, and control of corporate interior fitout projects from inception to completion. Lead and manage the design and site delivery teams, providing clear direction, delegating responsibilities, and fostering a collaborative and supportive work environment. Facilitate seamless communication and teamwork among all project stakeholders, including clients, vendors, and internal teams. Ensure that team members understand their roles and responsibilities and have the resources and support needed to perform effectively. Act as the primary point of contact between clients, vendors, and internal teams, facilitating clear and effective communication. Establish and implement the Project Management Plan. Develop the project budget and manage expenditure to achieve completion within budget. Establish and control the project master programme. Monitor compliance with the construction program and identify mitigation plans if the project is in delay. Implement change control processes. Proactively identify risks and issues and formulate risk mitigation plans. Oversee the performance of the design and site delivery teams, delegating responsibilities and fostering a collaborative environment. Assess and resolve site coordination issues. Manage and coordinate the project handover and close out phases About You: BE or Diploma in Civil / MEP Project Management Professional 15 Years & above of relevant experience in Interior Fit outs with Leading IPC & should have for Retail or Commercial or F&B Industry Candidate working with Project Management Consultancy would be preferred. Technical awareness of civil, electro-mechanical, and architectural works Excellent organizational and motivational skills Outstanding attention to detail and observation ability Exceptional communication and interpersonal abilities

CRM Executive & CRM Head profiles can be seen from bluechipjobs.co.in website. Position based only at Raipur location Required Candidate profile Relevant experience in CRM. Candidate joining soon will be preferred.

Manage & update CRM system with client info Track and analyze client interactions and data Lead Verification Support real estate agents with client relationship management Develop strategies for customer engagement Coordinate with sales and marketing Required Candidate profile Female candidate required for CRM with atleast 2 years of experience.

Apps Company Job Category: Job Type: Job Location: Job Role: Sales Development Executive Experience required: 2 to 3 years of selling experience in SAAS and Agile-based products Job Location: Bangalore and Mumbai Positions: 2 (Bangalore) 1 (Mumbai) Qualification: BE IT/CS, BSC IT/CS, BCA IT/CS, and MCA IT/CS. MBA preferred with thorough knowledge of the Information Technology domain. Expectations We are looking for an experienced Sales Development Executive to grow and manage accounts. Who will drive Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / Jet Brains/ Inflectra/ Techsmith/CheckMK. A dynamic salesperson also carries a light quota to stay up to date on the always-changing needs of clients and to be able to give more focused support to the team, combining general sales knowledge and the Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / Jet Brains / Inflectra / Techsmith / CheckMK platform. Desired Candidate You will be responsible for growing and developing accounts. You will drive the day-to-day execution to exceed the business performance targets of Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / JetBrains / Inflectra / Techsmith / CheckMK Travel to customer locations in support of sales efforts as and when required. Active lead generation and lead management are important. Create leads all over India and internationally. Supporting marketing events, including user conferences, regional trade shows, and webinars etc. Staying current on competitive analyses and understanding differentiators between Amrut Software and its competitors. Should know what product tools do and their importance in the SDLC. To understand the products of ASPL and know their roles and benefits, and to represent and create brand awareness in the market. Participation in one or more enterprise accounts, either in support or lead. Provide mentoring and support to peers and other colleagues in the organization. Professional Technical Skills: Sales experience as a B2B account manager. SAAS and Agile Product experience Must. (Please visit our website for all the products). Strong customer-facing and presentation skills with the ability to establish credibility with executives. Experience in negotiating and navigating contracts and legal discussions between multiple stakeholders. Ability to identify relevant influencers and decision-makers in the companies and build strong personal relationships with them. Process Skills: Good learner and listener, and able to do further skill building as required by the company. Exceptionally good in English, spoken and written the same as in communication skills, and email communications. Providing Support over the all and emails. Good leadership qualities. Should have a good potential of picking up new skills and products. Flexibility to learn and adapt to the new environment. Should be an outspoken person as a job requires this. Behavioural Skills: Interaction and communication. Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborate and communicate with the stakeholders and ensure client satisfaction. Can understand the customer and internal company communication with ease. Bonds with the team. Salary: As per industry standard Working Hours: Day shift, however, demos are scheduled taking into consideration the time/region / Schedule given by the customer, adaptability to deliver /in-case of late hours this will be intimated in advance but the candidate must be eager to work for any time zone/ overseas/Domestic clients as per the country/ time schedules for meetings advised. Candidate should be flexible and ready to travel to client locations / onsite post-pandemic.

Overview At We.PLM , we re not just growing we re scaling with purpose. Founded in 2020 in France, we set out with a bold vision: Build a 200-person team of PLM experts across Europe and India. By 2021, we opened our India office in Pune. From a 3-person startup squad, we ve now grown to 45+ passionate consultants and plan to reach 60+ by 2026 . With dedicated office spaces in both Suresnes (France) and Pune (India) , we are now investing in the next big step: India as our Global Delivery Hub . And for that we re looking for an exceptional Delivery Center Head . Detailed Job Description Your Role: Delivery Head - India You won t just manage delivery. You ll build , lead , and scale an entire delivery organization. Key Responsibilities: Build & Scale Teams : Recruit, mentor, and manage high-performing PLM consultants. Own Delivery : Ensure quality execution, client satisfaction, and operational efficiency across all projects. Drive Business Growth : Collaborate with leadership to grow our India operations into a global delivery engine. Lead Culture & Vision : Embody and drive We.PLM s values and entrepreneurial spirit in India. Preferred Qualifications Proven experience building and scaling teams in a tech/services environment (PLM or related). Experience growing business units or delivery centers . Strong knowledge of PLM, 3DEXPERIENCE, or enterprise tech ecosystems. Leadership presence with a hands-on, growth-driven mindset. Excellent communication and stakeholder management (internal and client-facing). Compensation and Benefits We offer a competitive salary along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off Additional Perks Opportunities for professional development Bonus

What is special about Lighthouse Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role Review Associates are attorneys with document review experience who support delivery of managed document review services to Lighthouse eDiscovery clients. Review Associates are responsible for performing first level and assisting with quality control review of documents in litigation and investigation matters, collaborating with Lighthouse Review Managers on review strategies and workflows, and effectively incorporating appropriate Lighthouse technologies to ensure quality and timeliness of all managed review deliverables. What will this person do Perform efficient and accurate first level review of documents for relevance, privilege, confidentiality, issues, redactions, and other topics per project requirements. Assist with efficient and accurate quality control review of coding decisions made by first-level review team and provide feedback as needed. Execute and implement Review strategy in collaboration with Lighthouse Review Managers and Senior Review Associates Assist with identification of substantive and procedural queries to Lighthouse Review Managers Understand and implement Lighthouse Managed Review technology and workflows. Implement review plans that meet both Lighthouse standards and project specific requirements. Adhere to Lighthouse and client-specific playbooks. Participate in process improvement initiatives and other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: Two+ years of experience as a document review attorney with a review provider or law firm Bachelor s or master s degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.

This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations.. Key Responsibilities Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals. Develop a thorough understanding of Tracxn's SAAS product and offerings Liaise with Analyst, Finance, and Legal team to resolve customer queries Drive the implementation of customer engagement projects Identify the reasons for customer churn and help prevent it Train and manage a team of Key Account Managers Timings 6 pm - 3 am IST What we are looking for: Excellent written and verbal communication skills Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of a customer lifecycle (customer success functions) in a B2B SAAS company Experience of managing a team with at least 5-6 direct reportees What can you expect at Tracxn? Meritocracy driven, candid culture. no politics Like-minded intellectually curious colleagues High paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)