1391 Client Satisfaction Jobs - Page 15

Role & responsibilities CRM Manager / Administrator CRM Analyst CRM Developer Sales/Marketing CRM User Customer Support CRM User Kindly Share Updated Resume at t.globalzonehr@gmail.com

Engage customers to generate business, negotiate with executives, collaborate with stakeholders, oversee mix designs, manage operations, and travel across India to ensure project success and client satisfaction.

Build and maintain customer relationships. Understand and fulfill client needs. Lead onboarding and training. Represent customer feedback internally. Resolve issues quickly Monitor account health and risks. Share client progress reports.

Outbound sales process for Bank Key Responsibilities: Conduct outbound calls to prospective customers and generate leads. Address inbound queries and provide accurate information about Banking services. Promote and sell banking products, primarily credit card services. Drive activation process by ensuring newly acquired customers start using their credit cards promptly. Manage retention process by engaging with existing customers, resolving concerns, and offering relevant upgrades or benefits to enhance loyalty. Candidate Requirements: Good communication and interpersonal skills. A graduation degree (any stream) is mandatory. Freshers and candidates with BPO or customer service experience are encouraged to apply. Age limit: 18 to 32 years . Ability to work independently as well as within a team. Compensation & Benefits: Monthly Salary: 16,000 to 26,000 (in-hand) Additional Perks: Provident Fund (PF) Health Insurance Performance-Based Incentives Pick-up and Drop Facility only for Thane Branch Bank Holidays Off 24 Paid Leaves Annually Working Hours: Monday to Saturday: 9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM Week Offs: Every Sunday and alternate Saturdays Note: This is off role requirement. Selected candidates will be on HGS payroll. This is one year renewable contract.

Job Responsibilities Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge. Required Skills, Experience, and Qualifications 2+ years of proven experience as a sales representative or in a similar sales or customer service role. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment. Adaptability to adjust sales tactics based on client feedback and evolving market demands.

Job Responsibilities Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge. Required Skills, Experience, and Qualifications 2+ years of proven experience as a sales representative or in a similar sales or customer service role. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment. Adaptability to adjust sales tactics based on client feedback and evolving market demands.

Responsibilities : Lead, mentor, and manage a team of client servicing professionals, fostering a culture of client-centricity, accountability, and continuous improvement. Develop and execute comprehensive client servicing strategies aligned with company goals and client needs. Oversee a portfolio of key accounts, building strong, long-lasting relationships with senior client stakeholders. Act as the primary point of escalation for complex client issues, ensuring timely and effective resolution. Proactively identify opportunities for account growth, cross-selling, and up-selling by understanding client business objectives and challenges. Develop and implement processes to enhance client satisfaction, loyalty, and retention. Monitor client performance metrics, analyze feedback, and generate insights to improve service delivery and client outcomes. Collaborate cross-functionally with sales, operations, product, and technical teams to ensure seamless service delivery and client success. Prepare and present regular performance reports and business reviews to clients and internal leadership. Stay abreast of industry trends, market developments, and competitor activities to inform client strategies. Represent the company professionally in client meetings, industry events, and conferences. Contribute to the development of training materials and best practices for the client servicing team. 5+ years in advertising agency

Role & responsibilities Build and maintain strong client relationships Understand and address client needs effectively Ensure high levels of customer satisfaction Resolve client queries and issues promptly Manage key client accounts and portfolios Drive customer retention and loyalty Identify opportunities for upselling and cross-selling Coordinate with internal teams for service delivery Support business growth through client engagement Preferred candidate profile Graduate/Postgraduate with 26 years of experience in client relationship or account management. Strong communication, problem-solving, and interpersonal skills with proficiency in CRM tools and MS Office. Customer-focused professional with ability to manage multiple accounts, ensure retention, and drive business growth

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers. Own the end to end planning and execution of aligned advertising strategy and become the face of Amazon Ads for the advertisers. Build solid relationships with advertisers and agency stakeholders, displaying a dedication to delivering first-class service and advertising solutions. Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs. Keep regular track of defect metrics (like high ACoS/high CPCs) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns. Track the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals. Conduct to quarterly performance reviews with advertisers along with the program manager and business development manager. Drive operational excellence to ensure SLA adherence and client satisfaction Proven experience (1-3 years) in ad operations, online marketing or sponsored advertising 2+ years working in an external client facing environment Bachelors degree; emphasis in Marketing, Economics or Business preferred Strong Excel and PowerPoint skills Creative and strategic vision to build value proposition for clients and property Strong analytical skills as well as experience in applying those skills in the advertising domain Ability to work cross-functionally and with a wide range of employees Ability to analyze internal and external campaign metrics to assess performance drivers, identify insights Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Media planning & story-telling capabilities MBA or other related masters degree Professional experience in online/digital advertising client facing roles (account or campaign management) Experience in e-commerce, advertising or any other digital marketing field

Coordinate meetings and events within the designated center, collaborating with catering, audio visual, and facilities teams. Meet and greet clients daily, providing personalized, high-touch customer service. Adhere to operational standards established for the Conference Center. Handle day-to-day challenges proactively and ensure maximum space utilization. Maintain a professional, flexible, "can-do" level of service. Participate in daily operations meetings and weekly reviews. Execute pre-conference and post-conference calls/meetings as applicable. Manage space issues and escalate unresolved issues to the manager. Cover reception desk functions, including answering calls and returning emails promptly. Master the usage of EMS (Event Management System) for reservations and reporting. Provide weekly/monthly reports, including MIS reports, event forecasts, and event history. Required qualifications, capabilities, and skills 5+ of experience in 5-star hotels, event planning, or food & beverage with high-touch customer service. Ability to manage guest experience and expectations with tact and diplomacy. Highly organized with the ability to multi-task and prioritize effectively. Working knowledge of audio-visual systems. Flexibility to thrive in a fast-paced, diverse environment. Proficiency in MS Office; knowledge of EMS booking system Willingness to work flexible shifts covering conference center hours and locations.

Manage customer queries via phone & chat Resolve issues promptly to inbound leads Assist customers with product inquiries, pre-purchase, post-purchase concerns Provide quotations, assist with purchase decisions Sell products in-studio when required Health insurance Annual bonus

Job Summary We are seeking a skilled professional for the role of SPE-AR Management HC with 2 to 3 years of experience. The ideal candidate will excel in customer service and possess strong proficiency in MS Office and MS Excel. Experience in the payer domain is a plus. This hybrid role requires working during the day shift and does not involve travel. Responsibilities Manage accounts receivable processes efficiently to ensure timely collections and accurate financial reporting. Collaborate with internal teams to resolve customer queries and improve service delivery. Utilize MS Excel to analyze data and generate insightful reports for management review. Maintain accurate records of customer interactions and transactions in the system. Implement best practices in customer service to enhance client satisfaction and retention. Coordinate with the finance team to reconcile accounts and ensure data integrity. Develop strategies to optimize the accounts receivable process and reduce outstanding balances. Provide regular updates to management on collection status and potential risks. Assist in the preparation of monthly financial statements and reports. Ensure compliance with company policies and industry regulations in all transactions. Support the team in achieving departmental goals and objectives. Participate in training sessions to stay updated with the latest tools and techniques. Contribute to process improvement initiatives to enhance operational efficiency. Qualifications Demonstrate proficiency in MS Office particularly MS Excel for data analysis and reporting. Exhibit strong customer service skills to effectively manage client relationships. Possess excellent communication skills to interact with various stakeholders. Show attention to detail and accuracy in financial transactions and reporting. Have experience in the payer domain which is considered an advantage. Display the ability to work independently and collaboratively in a hybrid work model. Adapt to changing priorities and manage multiple tasks efficiently.

Job Role: Client Success Manager (CSM) Exp 6-10 Years Location: Gurugram HR Role Objective : Job Profile seeking to ensure a High-Quality member experience, Foster Engagement and Maximize Retention for HNI and UHNI Members of the Network . This role is the primary relationship point after onboarding and involves curating meaningful connections, exclusive event access, and bespoke services. Key Job Role and Responsibilities Manage a portfolio of Key Accounts, establish productive, professional, and profitable relationships with key personnel and CXO s in assigned customer accounts. Lead, mentor and train a team of account managers. Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. Responsible for client receivables; planning and execution of contract renewals. Continuously identify opportunities for up-selling /cross-selling the product portfolio & meet assigned targets for profitable sales volume and strategic objectives. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets& critical milestones . Maintain a consistent schedule of online meetings with the client to manage performance objectives, customers expectations and assess customer needs on an ongoing basis. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Act as the dedicated relationship manager for assigned member- HNI and UHNI’s. Curate introductions between members to maximize network value. Organize and coordinate exclusive events, roundtables, and experiences. Maintain high touch points through personalized communication. Track satisfaction, anticipate needs, and resolve concerns proactively. Drive membership renewals and upsell premium offerings. Onboarding: New Customer Onboarding is the most important task for any customer success manager. Renewals: Customer renewals keep the recurring revenue recurring . Follow up on current month or quarter renewals to avoid any last-minute surprise Upsell Campaigns: Upsell, expansion and upgrades are the three core ways to drive portfolio growth . A focused campaign or a planned nurturing campaign requires good timing, data, and strategy to be effective. Core Competencies: a. Emotional intelligence, b. Engagement Planning, c. Conflict Resolution d. Business Foresight e. Warmth and Diplomacy f. Attentive Listening g. Cultural awareness h. Client Centricity i. Business Need Analysis j. Business Negotiation k. Cross-functional collaboration l. Interpersonal skills m. Problem Solving Preferred Candidate Profile: 1. Shall have 4 –8 years in client relationship management within luxury, hospitality, wealth management, or membership clubs. 2. Experience in handling elite clientele and delivering white-glove service. 3. Event planning or luxury concierge background is a plus. Education 4. Graduate degree required; MBA or specialization in Luxury Management, Hospitality, or Marketing preferred 5. High emotional intelligence and interpersonal finesse. 6. Ability to work under pressure and manage multiple

Candidates with CRM experience in residential projects, handing over, customization of apartments, documentation, bank loan process, customer grievance. Candidates with direct sales in residential projects able to achieve targets, good closures suit. Required Candidate profile Smart candidates with excellent communication in English, having the flare to handle customers, get deals closed, Sales candidates having good network of customers, presentation skills can apply.

Warm Greeting From Rivera!! *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED (Candidates please call or SMS if in case the recruiter is busy) CHETHANA: 7829336034 Required Skills: To be a successful Support Representative, you will need the following skills and abilities: Prefer customer service experience handling agitated customers Prefer phone experience in call center environment Must be flexible to working a variety of hours, as the center is open 24 x 7 Excellent organizational skills. Strong communication skills and excellent customer relations skills. Job Expectations: Maintains a working knowledge of policy and procedures. Demonstrates excellent listening, written and verbal communications skills. Demonstrates flexibility and works constructively under pressure while responding positively to change. Demonstrates excellent diplomacy and interpersonal communication skills when interacting with customers Must have the ability to work with customers, on the telephone, to isolate and resolve problems within the customer's equipment, software applications, or in the broadband network Must be able to communicate effectively with customers. Responsible for talking and negotiating with customers as well as interacting with other work groups Ability to perform more than one function at a time while communicating with internal and/or external customer Desired Candidate Profile : * Candidates with relevant experience can apply *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits : Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Summary We are seeking an experienced SDM-IOA Delivery professional with 12 to 15 years of experience to join our team. The ideal candidate will have strong English communication skills and a background in ISV domains. This hybrid role involves rotational shifts offering a dynamic work environment without the need for travel. Join us to make a significant impact on our delivery processes and contribute to our companys success. Responsibilities Lead the delivery of complex projects ensuring they meet client expectations and are completed on time. Oversee the coordination of cross-functional teams to achieve project goals efficiently. Provide expert guidance on project management methodologies and best practices. Collaborate with stakeholders to define project scope and objectives. Ensure effective communication across all project teams and stakeholders. Monitor project progress and make necessary adjustments to ensure successful delivery. Implement quality assurance processes to maintain high standards in project outcomes. Analyze project risks and develop mitigation strategies to minimize impact. Foster a culture of continuous improvement within the project teams. Utilize strong English communication skills to facilitate clear and effective interactions. Leverage domain expertise in ISV to enhance project delivery and client satisfaction. Adapt to rotational shifts demonstrating flexibility and commitment to project success. Contribute to the companys purpose by delivering projects that positively impact society. Qualifications Possess a minimum of 12 years of experience in project delivery and management. Demonstrate proficiency in English communication both written and verbal. Have a background in ISV domains enhancing project relevance and effectiveness. Exhibit strong leadership and team coordination skills. Show adaptability to hybrid work models and rotational shifts. Display a proactive approach to problem-solving and risk management. Commit to continuous learning and improvement in project management practices.

Key Responsibilities: 1. Updating booking in the system & quotations This involves entering and maintaining accurate details of shipment bookings in the companys logistics or transportation management system. It includes: Recording customer booking requests, shipment details (such as cargo type, weight, volume, origin, and destination). Generating and sending quotations or price estimates to customers based on their shipment requirements. Ensuring all booking information is up-to-date to avoid errors or delays. Adjusting bookings if there are changes in schedules, availability, or customer requirements. 2. Sending onboard confirmations & Vessel Schedule to customer Once a booking is confirmed and a shipment is allocated to a specific vessel, this task involves: Preparing and sending an official confirmation to the customer, verifying that their cargo is onboard the designated vessel. Providing customers with the vessels sailing schedule, estimated departure and arrival times, and any relevant voyage details. Communicating any changes in schedule promptly to keep customers informed and manage expectations. 3. Vessel planning on daily basis, various report preparations This duty requires active management of vessel operations and involves: Daily planning of vessel loading and unloading operations to optimize space utilization and meet deadlines. Coordinating stowage plans to ensure cargo safety and compliance with regulations. Monitoring vessel status and progress during the voyage. Preparing various reports, such as booking status reports, shipment tracking updates, vessel performance reports, and operational summaries to aid decision-making. 4. Coordination with overseas agents and shippers on the status of shipments This includes continuous communication with international partners and customers to: Provide updates on shipment progress, including loading, transit, and arrival times. Resolve any issues or delays by collaborating with overseas agents and shippers. Ensure compliance with customs, documentation, and other regulatory requirements. Facilitate smooth handover of shipments at origin and destination points.

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement Note: This role requires scheduled client visits across PAN India. Please apply only if you are comfortable with extensive travel.

Were looking for a proactive and organized PMO to join our team for a fast-paced interior fit-out project. If you have a background in interior execution, facility management, or administration and thrive in managing coordination and timelines, wed love to connect. Key Responsibilities: Coordinate with external vendors and internal teams for smooth project execution Raise purchase requisitions (PR) and follow up for timely approvals Liaise with the procurement team to ensure on-time deliveries Share daily project updates with the Project Manager Maintain and manage MIS reports and documentation Proficient in MS Office tools Excel, Word, and Outlook Follow up on tasks and track team progress to ensure deadlines are met Candidate Profile: Background in interior fit-out, administration, or facility management projects Strong communication and coordination skills Detail-oriented with excellent reporting/documentation skills Ability to multitask and work under tight deadlines Qualification: Degree in Electrical, Civil, or Mechanical Engineering

Role & responsibilities • Responsible for the implementation of HRMS work. • Communicate with clients To Understand clients needs and provide solutions • Responsible for the preparation of project documents and development of the project plan, as well as to manage the progress of the project and changes • Setup system configuration during project implementation • Complete the final function test during the project implementation process to meet client requirements • Provide system training for clients and provide required support • Any other tasks assigned by manager • Requirement Gathering: Gathering crucial information and insights from clients or stakeholders • Implementation: Ensuring the successful and timely implementation of our projects or solutions. • Training and Go Live Assistance: Conducting training sessions for clients or team members. • Support: Providing on-site support to address client needs and concerns Working Days:- 5 Days Working, Alternate Saturdays working

A Client Onboarding Specialist plays a pivotal role in ensuring a seamless transition for new clients, setting the stage for a long-term relationship with the company. They bridge the gap between sales and customer success teams, ensuring clients derive maximum value from the platform or service. Develop and execute a structured onboarding process tailored to each client. Set clear expectations and timelines during the onboarding phase. Conduct training sessions (live or recorded) to familiarize clients with the product s features and functionalities. Assist clients in setting up and customizing their accounts. Support clients with data migration and platform integrations, ensuring accuracy and security. Identify and address client challenges during onboarding. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Create and provide onboarding materials, including guides, FAQs, and checklists. Ensure clients have access to relevant support resources. Establish strong relationships to foster trust and confidence in the company. Act as a point of contact for feedback and ensure client satisfaction. Work closely with sales, customer success, and product teams to ensure alignment. Communicate client feedback and onboarding insights to internal stakeholders for continuous improvement. Track client onboarding progress using CRM or project management tools. Monitor key metrics (e.g., time to onboard, feature adoption) to ensure onboarding success. Proactively identify and address potential churn risks during onboarding. Guide clients toward achieving early wins and measurable outcomes. Continuously refine the onboarding process based on client feedback and company objectives. Key Skills/Activities: Proficiency in SaaS platforms and related technologies. Knowledge of CRM tools and integrations (e.g., Zoho CRM). Basic understanding of APIs and data migration. Strong verbal and written communication for client interactions. Active listening to understand client requirements and concerns. Persuasive and empathetic approach to foster client trust. Ability to manage multiple clients and deadlines simultaneously. Proficiency in tools like Trello, Asana, or Monday.com for task tracking. Problem-solving skills for troubleshooting onboarding challenges. Data-driven mindset to monitor onboarding metrics and success. Capability to analyze client feedback for actionable improvements. Familiarity with the B2B SaaS market and client expectations. Understanding of specific industries the platform serves. Experience: 0-2 years Remuneration: INR 15000- INR 25000 Per Month

Plan, create, and manage PPC campaigns across Google Ads , Meta Ads (Facebook/Instagram) , and other platforms like LinkedIn Ads, Bing Ads, or Amazon Ads. Analyze client requirements and business goals to develop custom ad strategies .\\ Conduct detailed keyword research , competitor analysis, and audience targeting. Write compelling ad copy and optimize creatives in collaboration with content/design teams. Monitor campaign performance, track KPIs, and provide weekly/monthly performance reports to clients. Optimize campaigns to meet or exceed KPIs (CTR, CPC, CPA, ROAS, etc.). Requirements 13 years of proven experience in managing PPC campaigns . Strong knowledge of Strong knowledge of Google Ads , Meta Ads , Google Analytics , and Google Tag Manager . Experience working on Experience working on Upwork or other freelancing platforms is a strong plus. Proficient in Proficient in Excel/Google Sheets for reporting and data analysis. Understanding of Understanding of SEO basics and how paid and organic efforts align. Excellent communication skills (written and verbal). Ability to handle multiple client accounts and prioritize tasks. Excellent communication skills (written and verbal). Ability to handle multiple client accounts and prioritize tasks.

Responsible for the delivery of customization services for NetSuite clients. Responsible for managing clients in post-sales environments. Working with the rest of the consulting department, this position will quickly assess client needs, develop innovative plans to solve their problems and implement these plans to the clients satisfaction. A consultant must have a passion for helping clients find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. Working with aggressive timelines and a full client portfolio is required. Daily interaction with customers, delivery of NetSuite solutions and close communication with the project manager and other team members.

1. Serve as the primary liaison between International client and the internal team, ensuring clear and effective communication. 2. Oversee and manage the execution of client projects, ensuring timelines, budgets, and deliverables are met 3. Address any client concerns or issues promptly, escalating as needed to ensure client satisfaction. 4. Maintain detailed records of client communications, meetings, and service delivery, Prepare regular reports on client status and project progress. 5. Gather feedback from clients and work with internal teams to implement improvements based on that feedback. Key Skills and Qualifications: 1. A bachelor s degree in business, marketing, communications, or related fields. 2.Previous experience in International client servicing, customer service, or account management. 3. Strong verbal and written communication skills for both internal and client-facing interactions.

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelor s Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time.