470 Client Satisfaction Jobs - Page 14

Develop manage strong longterm relationships with assigned clientsCollaborate with internal teams sales support product etc to deliver consistent service and value to customersAct as main point of contact for customer inquiries concerns and requests

Urgent Requirement for International US VOICE PROCESS Location: Mohali Position: Team mate Salary : 25 to 35k CTC Work Mode: Work from Office Working Days: 5 Days a Week Shifts: Rotational Shifts Cab Facility Available Freshers and experienced both can apply Immediate Joiners can apply for this Position Good communication skills in English Handle inbound & outbound calls Freshers and experienced both can apply Basic understanding of Operating systems (windows) Inform customers about product & services Handle inbound & outbound calls Interested Candidates can WhatsApp their resume on WhatsApp: 9988265439

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide product knowledge and solutions to customers' problems in a professional manner. Maintain accurate records of customer interactions using CRM software. Identify opportunities for upselling and cross-selling products or services based on customer needs. Ensure timely resolution of customer complaints while maintaining high levels of client satisfaction. Desired Candidate Profile 0-3 years of experience in BPO/Call Centre environment with excellent communication skills (verbal & written). Ability to work effectively under pressure handling multiple tasks simultaneously with minimal supervision. Languages required Telugu and English. Relocation candidates can get 15 days accomodation and train tickets.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns and issues. Provide excellent customer service by listening actively, empathizing with customers' problems, and offering solutions. Meet performance targets for call handling time, resolution rates, and first-call resolution. Desired Candidate Profile Excellent communication skills in English language (written & spoken). Strong problem-solving skills with attention to detail.

As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention. Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions. Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided. Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement. Assist in identifying potential issues with customer accounts and take necessary actions to resolve them. Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction. Manage CRM systems and other tools to track customer success activities efficiently. Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries. Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience. Must travel to client locations as required within the allocated region. Desired Candidate Profile: Any bachelor s degree or equivalent. Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply. Excellent verbal and written communication skills. Good organizational and time management abilities. Strong problem-solving skills with a customer-oriented mindset. Ability to understand customer needs and provide empathetic solutions. Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms. Must travel regularly to meet clients within the assigned region.

-Addressing customer queries & providing solutions. -Managing tasks such as BBA,TPA,PTM, demand letters, possession and handover. -Managing the collections. -Generating various MIS. -Good communication skills and pleasing personality. -4QT Software

Finding our potential business partners in the industry Reaching out to selected businesses & scheduling meeting Own, measure & grow partnership initiatives Making Market Research a part of your daily activity Work closely with cross-functional teams

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Sales and Business Development: o Identify and target potential clients in the veterinary sector. o Conduct sales presentations and product demonstrations to veterinary professionals. o Develop and execute sales strategies to achieve sales targets and expand market share. o Maintain a pipeline of prospective clients and follow up on leads. o Participate in govt tenders by creating sufficient documents and win the orders o Maintain a good interdepartmental relation ship. Customer/distributor Relationship Management: o Build and maintain strong relationships with existing and potential customers and distributors. o Manage the distributors with timely collection of payments and PDC and maintain the financial track smooth. o Manage the secondary sale and the primary sale by maintaining the track of inventory and timely collection of stock statements to the company. o Provide excellent customer service and support to ensure client satisfaction. o Address client inquiries and resolve issues promptly. Product Knowledge and Training: o Stay updated on the latest veterinary diagnostic products and technologies. o Provide training and support to clients on the use of diagnostic products. o Attend industry conferences and trade shows to promote products and network with potential clients. Reporting and Documentation: o Maintain accurate records of sales activities, client interactions, and sales performance. o Prepare regular sales reports and forecasts for management review. o Collaborate with the sales team to share insights and strategies.

Identifying and Generating New Business Opportunities Research potential markets and industries for expansion. Identify and approach prospective clients through networking, cold calls and emails. Develop strategies to attract new customers and retain existing ones. Building and Maintaining Relationships with Clients Establish strong connections with potential and existing clients. Act as the primary point of contact for client queries and concerns. Ensure client satisfaction by providing effective solutions and timely follow-ups. Developing and Executing Sales Strategies Create sales plans to achieve company targets and revenue goals. Work closely with the sales team to convert leads into successful deals. Conduct presentations and product demonstrations to potential clients. Conducting Market Research to Identify Trends and Competitors Analyze industry trends, competitor activities, and customer preferences. Gather insights to refine business strategies and improve service offerings. Identify gaps in the market and recommend innovative solutions. Collaborating with Internal Teams to Drive Business Growth Work with marketing, product, and finance teams to align business goals. Provide feedback on customer needs to improve products/services .

Job Description: Key Responsibilities Area 1. Client Relationship Management & Retention Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution. Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty. Drive CSAT/NPS surveys and act on feedback for continuous improvement. 2. Account Growth & Revenue Expansion Identify and pursue upselling and cross-selling opportunities within existing accounts. Understand client business needs and align service offerings accordingly to increase account value. Meet or exceed revenue growth targets through strategic account expansion. 3. Project Coordination & Timely Delivery Ensure all client projects are delivered on time, meeting quality and accuracy standards. Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations. Monitor project progress and address risks or delays proactively. 4. Reporting, Documentation & Compliance Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings. Ensure timely submission of reports, trackers, and client status updates. Comply with internal documentation standards and audit requirements. 5. Strategic Planning & Stakeholder Communication Participate actively in quarterly business reviews and account planning sessions. Contribute insights to strategic decision-making through client intelligence and market knowledge. Maintain regular, structured communication with key clients and internal teams to align goals and expectations. Responsibilities: Requirements: Excellent Communication Skills

Roles and Responsibilities: * Generate leads via networking, cold calling, consultant and client visits, and other channels. * Identify and pursue new sales opportunities in the genset and power sectors. * Conduct product, capability, and company presentations along with product demonstrations. * Collaborate with the technical team to design and customize generator solutions per client requirements. * Perform market research to stay updated with industry trends and competitor offerings. * Negotiate and finalize sales agreements, ensuring profitability for the company. * Provide technical support to clients, addressing product-related queries and concerns. * Regularly report on sales activities, performance against targets, and market feedback to senior management. * Monitor and stay current on industry trends and competitive movements. * Collect client feedback and ensure client satisfaction through consulting services. * Build and maintain long-term relationships with clients to encourage loyalty and repeat business. Requirements Qualifications: * Bachelors degree or diploma in Engineering, Business Administration, Marketing, or related field. * Freshers or candidates with 2-3 years of experience in Capex/Capital Equipment Sales are welcome to apply. * Strong communication, presentation, and negotiation skills. * Ability to work independently and collaboratively within a team. * Familiarity with consulting methodologies and best practices is an advantage. * Must possess a valid two-wheeler license. Benefits * Incentives based on target achievement * TA/Lodging/Bonuses as per company policy.

Job Title: Team Leader Job Description The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. . Job Description: Lead and supervise teams of sales coaches to help achieve sales goals Motivate their team to generate leads, build client relationships, and meet customer needs Achieving growth and hitting sales targets Designing and implementing the sales strategy, set sales goals, and track sales performance Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections Recognize customer needs and provide insights for improving products Negotiate efficiently with community managers to achieve positive outcomes Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Create internal incentive plan that help to improve and drive growth to meet targets Maximize revenue generation to reach long and short-term incentive and revenue targets Create and maximize relationships with client partners Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going d evelopmental coaching Lead conversion from all 3 current client channels Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction Candidate Profile: Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience) Call center experience preferred in a sales manager role for a minimum of 1 year Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of t ime Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to mentor, coach and provide direction to a team of employee Willingness to work a flexible schedule Education : Graduate Disclaimer:- Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time

Job Title: Manager Operations Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. . Job Description: Lead and supervise teams of sales coaches to help achieve sales goals Motivate their team to generate leads, build client relationships, and meet customer needs Achieving growth and hitting sales targets Designing and implementing the sales strategy, set sales goals, and track sales performance Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections Recognize customer needs and provide insights for improving products Negotiate efficiently with community managers to achieve positive outcomes Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Create internal incentive plan that help to improve and drive growth to meet targets Maximize revenue generation to reach long and short-term incentive and revenue targets Create and maximize relationships with client partners Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going d evelopmental coaching Lead conversion from all 3 current client channels Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction Candidate Profile: Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience) Call center experience preferred in a sales manager role for a minimum of 1 year Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of t ime Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to mentor, coach and provide direction to a team of employee Willingness to work a flexible schedule Disclaimer:- Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time

Join J.P. Morgan s Global Index Research as a Client Service Associate and become a pivotal force in delivering unparalleled service excellence to our esteemed clients in the index division. Embrace the opportunity to harness your profound knowledge of financial products and exceptional communication prowess to inspire and lead a dynamic team. In this influential role, you will cultivate and nurture robust relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries. As a Client Service Associate within J.P. Morgan s Global Index Research, you will be at the forefront of delivering high-quality service to our clients in the index division. You will leverage your strong understanding of financial products and excellent communication skills to lead and motivate a team. Your role will involve developing and maintaining strong relationships with key clients, acting as the primary point of contact for client inquiries, and collaborating with internal teams to enhance client experience and service offerings. You will also monitor client satisfaction and implement strategies for continuous improvement. This role provides an opportunity to stay updated on industry trends and regulatory changes affecting client services and index products. Job Responsibilities Lead and manage the client service team, providing guidance, support, and training to ensure exceptional service delivery. Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions. Act as the primary point of contact for client inquiries, resolving issues promptly and effectively. Collaborate with internal teams, including sales, operations, and product development, to enhance client experience and service offerings. Monitor client satisfaction and implement strategies for continuous improvement. Prepare and present reports on client service metrics and team performance to senior management. Stay updated on industry trends and regulatory changes affecting client services and index products. Required qualifications, skills and capabilities Bachelors degree or equivalent in Quantitative Finance or Management in Information Systems and 2 or more years of related work experience in the relevant field in financial services. Strong knowledge of index products and financial markets Excellent leadership and team management skills. Exceptional communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in Microsoft Office Suite and client management software.

Are you ready to make a significant impact in the world of product implementation? Join our dynamic COS group as a Technical Implementation Specialist, where youll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment. Job Summary As a Technical Implementation Team Leader within the COS group, you will coordinate all aspects of product implementation setups, working closely with business partners and clients. You will leverage your understanding of mainframe, file validation, and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation. Job Responsibilities Exhibit ownership and client satisfaction Manage clear expectations and timelines Communicate status updates to partners/clients Demonstrate creative problem-solving Adhere to policy and procedures Escalate and resolve issues timely Record observations and escalate as needed Identify gaps and recommend solutions Handle multiple requests simultaneously Manage conflict and mobilize resources Assist in product setup per requirements Required qualifications, capabilities, and skills Communicate effectively verbally and in writing Analyze logically with attention to detail Manage multiple work requests efficiently Test mainframe or transmission files Understand system, regression, or UAT testing Query SQL databases proficiently Create test cases and scenarios Preferred qualifications, capabilities, and skills Automate tests using tools like VBA, Selenium Utilize UI Path for workflow automation Hold an engineering degree with 3+ years experience Implement treasury products technically Work in banking or financial services Understand US and Canada treasury products Facilitate client discussions effectively

Are you ready to make a significant impact in the world of product implementation? Join our dynamic COS group as a Technical Implementation Specialist, where youll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment. Job Summary As a Technical Implementation Specialist within the COS group, you will coordinate all aspects of product implementation setups, working closely with business partners and clients. You will leverage your understanding of mainframe, file validation, and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation. Job Responsibilities Exhibit ownership and client satisfaction Manage clear expectations and timelines Communicate status updates to partners/clients Demonstrate creative problem-solving Adhere to policy and procedures Escalate and resolve issues timely Record observations and escalate as needed Identify gaps and recommend solutions Handle multiple requests simultaneously Manage conflict and mobilize resources Assist in product setup per requirements Required qualifications, capabilities, and skills Communicate effectively verbally and in writing Analyze logically with attention to detail Manage multiple work requests efficiently Test mainframe or transmission files Understand system, regression, or UAT testing Query SQL databases proficiently Create test cases and scenarios Preferred qualifications, capabilities, and skills Automate tests using tools like VBA, Selenium Utilize UI Path for workflow automation Hold an engineering degree with 4+ years experience Implement treasury products technically Work in banking or financial services Understand US and Canada treasury products Facilitate client discussions effectively

Job Title: Front Desk Executive Location: Gurugram, Haryana Job Type: Full-time Reports to: School Administrator Job Summary: The Front Desk Executive serves as the first point of contact for students, parents, instructors, and visitors. This role is essential for creating a welcoming and organized environment at the music school. The ideal candidate will have excellent communication skills, a warm and friendly demeanor, and the ability to manage administrative tasks efficiently. Key Responsibilities: Greet and assist students, parents, and visitors in a professional and friendly manner. Answer incoming calls and respond to inquiries regarding classes, schedules, instructors, and fees. Schedule and confirm music lessons, classes, and appointments using the schools booking system. Maintain an organized front desk area and ensure all information is up to date. Handle student registrations, renewals, and maintain accurate student records. Collect and process tuition payments, issue receipts, and track accounts. Coordinate with music instructors regarding class timings, room assignments, and student needs. Communicate school updates, events, and policies to students and parents. Assist with organizing and promoting recitals, workshops, and school events. Ensure compliance with school policies, including safety and attendance protocols. Qualifications: High school diploma or equivalent; additional certification in office management or customer service is a plus. Previous experience in a receptionist, administrative, or customer service role (experience in an educational or arts environment is a bonus). Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel) and comfort with using scheduling software. Strong organizational skills and attention to detail. Friendly, professional demeanor with a passion for the arts or music. Preferred Qualities: Passion for music or familiarity with musical instruments and education. Bilingual abilities (depending on the community served). Ability to multitask and remain calm under pressure. Working Hours: Mon-Sun 11:00am-8:00pm, Tue-Weekly off Compensation: Per skills & experience.

Job Summary: As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- 1. You study service history of the appointed customer and prepare yourself to attend the customer one day prior. 2. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. 3. You advise customers for suitable service product and required jobs to be done as per the customers need. 4. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. 5. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. 6. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. 7. You keep on updating the vehicle status to customers during service. 8. You follow up with the workshop for completion of job as per promised time. 9. You confirm the readiness of car after visual inspection and inform customer about delivery time. 10. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. 11. You call customers after 3 days of vehicle delivery to know the post service feedback. 12. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.

Join our vibrant coffee shop team! Deliver exceptional customer service, craft delicious drinks, whip up tasty treats, and keep our space sparkling clean. Enjoy flexible hours, fantastic perks.

Quality Kiosk is hiring Customer Success Manager. Job Title: Customer Success Manager Large Enterprise Clients Location: Ghansoli, Navi Mumbai Employment Type: Full-Time Experience: 510 years (preferred in managing enterprise-level accounts) Industry: IT Services / SaaS / Enterprise Solutions About the Role We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills. Key Responsibilities Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty. Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations. Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes. Promote a Success Culture: Foster a customer-first culture across the organization. Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence. Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics. Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team. First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges. Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills. Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues. Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery. Qualifications: BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers. Strong strategic thinking and ability to manage multiple stakeholders. Exceptional verbal and written communication skills. Analytical mindset with a problem-solving attitude. Experience working in SaaS, IT services, or cloud-based technology environments is preferred. What We Offer Competitive salary and performance-based incentives Collaborative and inclusive work culture Opportunities for continuous learning and professional growth Flexible working environment and work-life balance support

Night Shift - Voice Process. Ability to speak English accurately and clearly. Candidates who can speak multiple regional languages are preferred. We are looking for candidate who is locally available in Tirunelveli only. Freshers welcome

About the Role: The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Should be able to set the targets for the renewals based on the monthly portfolio To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling Compliant Management- To identify & resolve the customers' complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular reviews & terminate the non-revival accounts Should be able to analyse data and over the challenging areas to improve month-on-month performance. Should be able to share the monthly dashboard with the analysis and recommendations Key Result Areas: Managing Residential & Commercial Renewals Deliver budgeted profit through Price Increase Lead Generation and self conversion Customer Retention Competencies (Skills essential to the role): Attentiveness. Clear communication skills. Ability to use positive language. Time management skills Data Analysis Educational Qualification / Other Requirement: Graduation Role Type / Key working relationships: Individual Contributor Internal team External stakeholders What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds

Job Description Overview of Fieldwork team: Fieldwork team uses our proprietary tool called IPP which does target list matching with our panel, list upload, emailing, campaign creation, redirections, sample out, fax handling etc to ensure all project sampling activities done properly. Broad Responsibilities: Work on the assigned Sampling task and ensure quality completion in a quick TAT Identify and implement innovative techniques and solutions that can be adapted into Sampling workflow as best practices Conduct quality control checks on process front to ensure error free deliverables Coordinate and consult with Project Managers on prioritizing the work and its deliverables without compromising on client satisfaction and assigned deadline Should be committed for BCP (Business Continuity Plan) when needed Pre-requisites for hiring: Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience Strong Knowledge of Excel, Word, and any programming language would be added advantage Adaptability, flexibility and the ability to work under pressure Strong organizational and communication skills Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . Willing to work in US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM) Qualifications BCA/BSc graduate

We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: After Sales Specialist/Manager Job Location: Vashi (Navi Mumbai) Experience: 3 year to 8 years Weekly Off: 6 Days working (2nd & 4th Saturday Off) Benefits : Yearly Incements Roles & Responsibilities: Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Enhance overall customer experience by coordinating and following up with internal and external customers. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Desired Candidate Profile: Good communication skills. Good Exposure to Microsoft Excel is a must. Good experience in internal coordination within the team & other required departments. Should have a positive attitude & should be confident to accept new challenges. Why Join Us? Excellent Inputs & Real Time Support given by management to achieve realistic targets Professional development & career advancement opportunities within the Homebazaar.com Young & Vibrant work Culture. What will we give you? Fixed Salary + Half Yearly Increment(Performance Based) How to Apply? Kindly share your resume on niveditha.rayappan@homebazaar.com and for more details contact on 8655670093