1391 Client Satisfaction Jobs - Page 14

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner. Key skills for Client Relationship Management : Polite disposition. Ability of rigorous followup. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls. P:S - CRM should stay at a minimum distance of 30-45 mins from the office. Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the clients queries. Support them to retain your clients.Role & responsibilities

Job Summary The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and addressing their queries efficiently. This role requires excellent communication skills, a customer-centric approach, and the ability to coordinate internally to deliver seamless service to clients. Key Responsibilities Act as the primary point of contact for clients, handling their inquiries, requests and concerns promptly and professionally. Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention. Coordinate with internal teams (Operations, Sales, Accounts, etc.) to ensure smooth execution of client requirements. Share regular updates with clients on shipment status, documentation and other service-related information. Manage and resolve customer complaints efficiently while maintaining a positive client experience. Maintain accurate records of client interactions, feedback and service history in CRM systems. Identify opportunities for cross-selling and up-selling services to maximize business growth. Required Skills and Competencies Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Ability to handle multiple clients and tasks with attention to detail. Problem-solving mindset with a proactive approach. Familiarity with CRM tools and MS Office (Excel, Word, PowerPoint). Qualifications and Experience Bachelors degree in Business Administration, Commerce, or related field. 25 years of experience in client servicing, customer support or a similar role. Freshers with strong communication and interpersonal skills may also be considered. Contact Details - Ms. Nisha- 9625739060 / hrd@expedite-world.com / hr@expedite-world.com Website- www.expedite-world.com

Medi Assist TPA Health insurance Gautham budhnagar sector 3 Noida G M Tower, 1st Floor, D-7, Sector-3, Noida - 201301, Uttar Job description for CRM -Noida Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims .Visiting client location weekly twice or thrice. Thanks Hariprasad Mob :+ 91 9731826983

Process/Position: Customer Service Representative at Tech Mahendra Location: Chandivali, Mumbai, Maharashtra Experience: Minimum 6 months of BPO experience required Graduate (Any discipline)Total Cost to Company (TCTC): 262,000 - 270,000 per annum

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. Your responsibilities will include managing local, medium to large complexity contracts, ensuring client expectations are not only met but exceeded, and taking ownership of service delivery and contract profitability for assigned client contracts. You will be dealing with clients who require services that are complex by nature and span across multiple sites and service offerings. Your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You will act as the primary point of contact for client inquiries, escalations, and feedback, ensuring services are delivered according to agreed service definitions and SLAs. Understanding client business needs and objectives will be crucial, as you tailor services to meet their requirements. Collaboration with technical teams to resolve client issues promptly, monitoring client satisfaction through feedback mechanisms, and continuously improving service quality are key aspects of your role. Additionally, you will develop account plans and strategies to enhance client engagement and retention, identify opportunities for upselling or cross-selling additional services, and ensure successful outcomes for new services, upgrades, and projects. Your role will also involve coordinating project timelines, resources, and deliverables, aligning service delivery with contractual agreements and compliance requirements, and managing financial aspects of client accounts. Staying informed about industry trends and emerging technologies will enable you to provide informed recommendations to clients and mitigate risks associated with service delivery and client relationships. Your profile should exhibit a passion for service delivery, advanced analytical mindset, strong initiative, and self-drive. Excellent communication, negotiation, problem-solving skills, and client-centricity are essential. You should possess advanced business and financial acumen, proficiency in project management, and familiarity with IT service management frameworks such as ITIL. The ability to work under pressure, exceptional organizational skills, and a customer-focused mindset are also required. In terms of qualifications, a Bachelor's degree or equivalent in Information Technology or Business, along with relevant certifications such as ITIL and project management, is preferred. Advanced experience in managed services, service delivery, client management, and successful delivery of services to clients is necessary for this role. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will have the opportunity to work on impactful projects, collaborate with diverse experts, and contribute to the digital future. Join us in making a difference and pushing the boundaries of what is possible.,

An exciting opportunity has arisen at Commodity Inspections in Navi Mumbai, India for the position of Business Development Manager - Commodity Inspections. As the Business Development Manager, you will play a crucial role in generating business leads, maintaining relationships with clients and potential clients, and expanding the reach of Commodity Inspections in India. This position calls for exceptional communication and interpersonal skills, along with extensive knowledge of various agri and non-agri commodities, their inspections, and analysis, as well as a good understanding of operations across the supply chain. Are you committed to integrity, quality, and possess a self-driven, dynamic, service-oriented personality Do you aspire to be part of an international network If so, we are looking for you! **Tasks and Responsibilities:** - Generate business leads for the various services offered under the Commodity Inspections BU. - Identify business opportunities with new commodities and services. - Perform risk assessments of potential clients and provide advice to Operations and Management. - Submit periodic market analysis reports and identify new opportunities to the General Manager. - Develop marketing and sales strategies to enhance service awareness and the brand proposition. - Understand client needs, ensure service delivery aligns with contracted scope of work, and provide expert advisory services when necessary. - Assist in framing contracts and quotations in line with client expectations. - Communicate with clients for work requirements and negotiations. - Prepare monthly reports on sales and marketing efforts for the General Manager. - Acquire new clients to meet quarterly business targets. - Attend trade exhibitions, conferences, and relevant meetings for business development. - Plan and organize trainings, workshops, and seminars for clients. - Monitor outstanding tasks and maintain them at a threshold level. - Submit monthly MIS and performance reviews. - Monitor client satisfaction and establish trends to advise the General Manager. - Maintain good relations with existing clients to ensure 95% retention. **Requirements:** - Graduate in any discipline. - Postgraduate in Business Administration (Marketing) preferred. - Minimum of 10 years of experience in marketing/sales in the TIC or allied industry. - Experience and knowledge of prominent Inspection scope of services. - In-depth knowledge of various exported and imported commodities and their supply chain. - Conflict resolution abilities when dealing with customers. - Proficiency in English and Hindi languages (both verbal and written). - Excellent analytical and presentation skills. - Resourceful, fast learner with strong interpersonal skills. - Proficiency with MS Office. - Willingness to travel extensively anywhere in the country. Join us at Control Union, where we have been operating for over 100 years, engaging in various fields including inspections, certifications, logistics, collateral management, and risk management. Our expertise spans across different industries such as agriculture, textile, energy, forestry, and sustainability, covering all aspects of the supply chain. Please note that only candidates meeting the specified requirements should expect a response from our team. Harmandir Kaur Raina HR Manager Email: hkraina@controlunion.com,

You have an exciting opportunity to join YuCollect as a Customer Success Manager in the collections domain. YuCollect, part of the Yubi Group, is India's first Unified Collections Infrastructure designed to revolutionize the debt collections ecosystem on a large scale. By providing transparent, technology-driven solutions, YuCollect empowers lenders, collection agencies, and regulators to operate efficiently and effectively. As a Customer Success Manager at YuCollect, you will play a crucial role in driving the adoption and utilization of our solutions within client organizations. Your responsibilities include troubleshooting client issues, enhancing client satisfaction, and building strong relationships to identify opportunities for cross-selling and up-selling. Key Responsibilities: - Facilitate the adoption of YuCollect's solutions within client organizations, customizing strategies for maximum effectiveness. - Engage with clients to understand their needs and challenges, ensuring our solutions meet their expectations. - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to help clients leverage the solutions fully. - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address system or process-related challenges. - Extensive travel required to engage with clients. Requirements: - Over 5 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies to increase product usage and client satisfaction. - Strong domain expertise in collections or analysis, enabling you to be a trusted advisor to clients. - Exceptional relationship management skills to cultivate long-term client partnerships. - Effective objection handling to confidently address client concerns. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - In-depth industry knowledge and fluency in the local language for effective client communication. If you are looking to advance your career in the collections industry and be part of transforming the sector through technology, YuCollect welcomes your updated resume for the Customer Success Manager role. Join us in shaping the future of collections with innovative solutions and client-focused strategies.,

You will be joining CollegeBatch, an Ed-Tech platform established in 2017 with a mission to assist students and parents in exploring educational institutions and courses. Our platform offers information on over 18,000 colleges and universities to help individuals pursue their academic aspirations. For more details, you can visit our website at https://www.collegebatch.com/. As a Business Development Manager based in Jaipur, your primary responsibility will involve engaging with colleges and universities to foster business partnerships. The ideal candidate should possess a minimum of 2 years of experience in B2B sales and demonstrate the ability to cultivate and sustain positive relationships with key stakeholders in educational institutions. Your duties will include conducting market research to identify potential clients, initiating new business opportunities through various channels such as cold calling and online networking, and addressing client inquiries and post-sales support. Additionally, you will be tasked with understanding client needs, preparing proposals, and overseeing the execution of Memorandums of Understanding (MOUs). Maintaining detailed sales activity reports, nurturing existing client relationships, and following up with prospective clients are crucial aspects of this role. Effective communication skills, both written and verbal, are essential, along with proficiency in Microsoft Windows and Excel. Having access to a car or two-wheeler for local travel coverage is required. We are seeking a dedicated team player with a positive attitude, strong coordination abilities, and a willingness to learn and grow. If you possess a Bachelor's or Master's degree and meet the aforementioned qualifications, we encourage you to share your resume or references with us at hr@collegebatch.com. We look forward to welcoming a proactive individual who is committed to fostering client satisfaction and contributing to our organization's success.,

The Real Estate Sales Representative role based in Ahmedabad is a full-time on-site position. As a Real Estate Sales Representative, you will meet clients to understand their needs, show properties, and guide them through the buying process. Your responsibilities will also include creating market analysis reports, negotiating deals, ensuring client satisfaction, and staying up-to-date with real estate market trends. To excel in this role, you should possess a solid understanding of Real Estate and Property fundamentals. Previous experience in Sales is required, along with the ability to effectively negotiate and close deals. Strong Customer Service skills are essential, as well as a dedication to ensuring client satisfaction. Excellent communication and interpersonal abilities are key, along with the capacity to work both independently and collaboratively within a team setting. While a Bachelor's degree in any field is preferred, familiarity with the Ahmedabad real estate market would be advantageous. If you are looking to leverage your expertise in Real Estate Sales and contribute to a dynamic team, this role could be an ideal fit for you.,

You will be responsible for Client Relationship Management by building and maintaining strong, long-term relationships with key clients, acting as a trusted advisor and point of contact. Your role will involve developing and implementing strategic account plans to achieve revenue growth targets, including identifying upselling and cross-selling opportunities. Additionally, you will be expected to identify and pursue new business opportunities within existing accounts, as well as prospecting for new clients. Ensuring high levels of client satisfaction through proactive communication, issue resolution, and delivering on client expectations will be crucial. You will track account performance, analyze key metrics, and report on progress against goals. Collaboration with internal teams, including sales, marketing, and support, is essential to ensure seamless service delivery and client success. Your problem-solving skills will be put to use in identifying and resolving client issues and escalations in a timely and effective manner. Regular updates to senior management on account status, performance, and strategic initiatives will be required. You will also engage in sales negotiation, negotiating contracts and agreements to maximize profitability and achieve sales targets. This is a full-time position located at SK Honda, Balaji Nagar, Kattur, Trichy, with working hours from 9.30 am to 6.00 pm. The qualifications required for this role include a minimum of 8 years of experience in account management or a related field, along with a degree in any discipline. In addition to a competitive salary package, the benefits include ESI&PF, yearly bonus, and opportunities for professional growth and development.,

Job Description The Media Solutions Consultant for the MENAPI (MENA, Pakistan and India) region is crucial in driving and supporting the continued growth of our international media portfolio. This role will focus on maintaining and expanding the current client base, providing expert media evaluation solutions, and ensuring timely delivery of insights to key clients. The position requires a proactive and highly skilled individual who can build strong client relationships, communicate effectively, deliver actionable insights, and contribute to revenue generation in the region. Roles & Develop and implement tailored media evaluation solutions for MENAPI clients, ensuring insights and metrics reflect client objectives Serve as a subject matter media solutions expert, interpreting data analysis for clients and providing strong media consultative recommendations and insights based on a deep understanding of the client, sport, and regional landscape Maintain and strengthen relationships with key regional clients ensuring high levels of client satisfaction and retention Collaborate with the sales team to align projects with client needs, delivering actionable insights that enhance client satisfaction and engagement Support sales teams in pitching media solutions, attracting new business, and retaining key clients Ensure the integrity and quality of our products, solutions, and methodologies, as well as promoting the international adoption of industry standards Become an expert on the sports media landscape, including audience targeting, brand exposure, media buying and selling Support the business with solution design, client pitches, and act as a "Media Expert" within the wider business landscape. Lead client presentations online or in person where possible Work with the Global Delivery Team to ensure efficient data delivery, minimize manual reporting, enhance data visualization, and create compelling insights that drive further engagement and revenue Identify opportunities to improve data visualization using existing tools and contribute to the development of new solutions Aid in creating insights and narratives that can lead to further potential work and revenue from clients, especially at key times in the calendar. Qualifications Qualifications & Key Competencies Minimum 3-5 years experience of working within the sports marketing, media or research industry. Experience of working with data and insights preferable Proven project management experience in coordinating complex projects Strong client relationship management skills, with experience of maintaining and nurturing client accounts and relationships Knowledge of, and interest in, the sports sponsorship and media industry with a good understanding of the MENAPI sports and media landscape Highly data literate, with a focus on innovating the presentation of data to support strategic decision-making Proactive in identifying and pursuing new client insights, enriching client deliverables, and supporting revenue growth Self-starter with excellent communication, presentation and time management skills Strong proficiency with Microsoft Office suite; Excel and PowerPoint experience required Bachelor s Degree or equivalent experience.

Business Development Manager (BDM) Job Details Location: Ludhiana (On-site) Salary: Negotiable (based on experience expertise) Work From: Office Description WebRiderz Services Pvt. Ltd. is seeking an experienced and result-oriented Business Development Manager with 5 10 years of proven expertise in driving business growth, client acquisition, and strategic partnerships. The ideal candidate should have a strong network, exceptional negotiation skills, and the ability to identify new revenue streams for the company. You will be responsible for expanding market presence, developing client relationships, and leading business initiatives to achieve company growth targets. Responsibilities Identify, develop, and manage new business opportunities. Build and maintain strong relationships with clients and stakeholders. Develop and execute business development strategies to achieve growth goals. Negotiate contracts, close deals, and ensure long-term client satisfaction. Conduct market research to stay updated on industry trends and competitor activities. Collaborate with sales, marketing, and leadership teams to align business strategies. Represent Webriderz in meetings, networking events, and industry forums. Requirements 5 10 years of proven experience in Business Development, Sales, or Client Relationship Management. Strong track record of achieving revenue and growth targets. Excellent communication, negotiation, and presentation skills. Ability to create and maintain strategic partnerships. Strong understanding of IT / Digital Services / Software industry (preferred). Leadership qualities to manage a business development team. Based in or willing to work from Ludhiana office .

":" Job Title:Account Director - Operations DesignationLevel: Deputy General Manager (DGM) Location: NCR, India (Willingness to travel across India as per businessrequirements) About theRole: We areseeking a seasoned and dynamic Account Director to lead and manage the clientaccount, This leadership role demands strong operational expertise, strategicaccount management, and the ability to drive excellence in service deliveryacross multiple geographies. The position is at the Deputy General Manager(DGM) level and will be based in Delhi NCR, with frequent travel across sites asrequired. KeyResponsibilities: - Overseeand manage end-to-end operations of the client account across all Indianlocations. - Act asthe single point of contact for the client, ensuring delivery of high-qualityservices and client satisfaction. - Leadcross-functional teams and collaborate with internal departments to driveefficiency and operational excellence. - MonitorKPIs and SLAs, ensuring they are consistently met or exceeded. - Driveprocess improvements, cost optimization, and innovation in service delivery. - Buildstrong client relationships, understand evolving needs, and provide strategicguidance. - Prepareand present operational reports and business reviews to internal and clientstakeholders. - Ensurecompliance with all contractual, regulatory, and corporate requirements. Qualifications& Experience: - 15+years of experience in managing large-scale, client-driven operations acrossmultiple geographies. - Proventrack record in account management and service delivery in complex, high-volumeenvironments. -Preferred industry backgrounds: Hospitality, Integrated Facilities ManagementServices (IFMS). -Exceptional leadership, communication, and stakeholder management skills. - Abilityto work in a fast-paced, client-centric environment with a high degree ofprofessionalism and adaptability. ","

Devise sales strategies to achieve sales targets. Conduct market research for trend analysis and strategy formulation. Promote products or services to increase brand awareness. Manage customer relationships to maintain client satisfaction. Execute and monitor marketing campaigns across various platforms. Forecast sales trends to guide business planning. Generate and follow up on leads to drive sales. Collaborate with other departments for cohesive strategies. Analyze performance data to refine sales and marketing tactics.

Job description Night Shift - Voice Process. Ability to speak English accurately and clearly. Candidates who can speak multiple regional languages are preferred. We are looking for candidate who is locally available in Tirunelveli only.

So, what’s the role all about? NiCE is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NiCE, we recognize that employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization. NiCE is currently seeking an experienced, action-oriented, high energy Technical Account Manager to manage the post-sales relationship for assigned accounts, for the purpose of building client loyalty and satisfaction, unlocking the full value of the solution, consistent with revenue retention and growth objectives. How will you make an impact? Serves as the primary client technical liaison and advocate for the post-sales client journey – from Implementation to Renewal. Accountable for timely renewals, orchestrating client engagement, service continuity and associated reporting for our clients. Drives client satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement. Help clients optimize their investment, capture client feedback and promote new feature enhancements based upon regulatory trends and client needs. Identifies blockers for success and act as the point of escalation to find solutions by collaborating with clients and cross-functional support and services teams. Provides valuable account information and insight to fuel the sales engine. Serve as the primary technical liaison supporting clients during security audits by providing essential documentation and coordination across internal teams to ensure compliance, transparency, and timely delivery of required evidence. Have you got what it takes? 8+ years’ experience in account/client relationship management, ideally in compliance tech or enterprise SaaS Bachelor’s degree in computer science, Information Systems, or related field. Experience with APIs, cloud platforms (AWS, Azure), and enterprise IT environments. Exceptional interpersonal, listening, written and verbal communication skills are a must. Ability to lead and motivate, develop clear and creative solutions to complex problems. Comfortable dealing with complex client relationships, decision processes and competing agendas. Proven track record of successfully building and nurturing multi-level client relationships. Experience in IT Security and operational processes. Working knowledge of security frameworks such as ISO27001 or SOC2 and regulatory standards such as GDPR. Superior critical thinking, decision making and problem-solving skills. Strong working knowledge of brokerage, banking and financial services industry. Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8460 Reporting into: Manager Role Type: Individual contributor

Role Overview: The Relationship Manager/ Senior Relationship Manager is expected to interact with HNI clients, celebrities, politicians and business tycoons.He/she is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Key Responsibilities: Welcoming the customer on-board and create a Member Profile Searching, screening, short listing of relevant profiles, establishing a bond with the customer , initiating meeting between members and creating Success Stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio , responsible for customer retention and new customer acquisitions Skill and Competencies required: Excellent command over Malayalam language, fluency in English ,customer service experience with aptitude for sales High Emotional quotient, client management Skills Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress and ability to adapt to cater to client management Willingness to learn 3-6 years of experience in sales or relationship management, ideally in sectors like wealth management, luxury services, premium real estate, banking ,Tele-Com, BFSI, SAAS and IT sales. Salary and Benefits - Fixed Salary + Incentive Rs. 5000/- to Rs.45000/- Per month Statutory Benefits, PF, ESI, Bonus, Gratuity, Leave all provided Opportunities to learn and grow with the Company Yearly salary Hike Direct On roll Job Internal Job Promotions (IJP) Reference- Priyanka A N -Call / WhatsApp -9025990566

To coordinate and support the sourcing of land leads through various channels. Maintain accurate records, liaise with brokers and landowners. Assist the acquisition team with verified and relevant land opportunities aligned to business strategy. Required Candidate profile Education: Any Degree Minimum 1 year experience in any tele caller or customer support excutive Or Customer relationship officer Good communication must Immediate joiners preferred Perks and benefits PF, Medical Insurance

Technical Sales Engineer : Visit to clients for generation of enquiries thru registered calls , cold calls, project data. Maintain enquiry offer data Make estimations Follow up of enquiries and quotations,

Hiring dedicated CRM (Female) for farmland projects. Handle queries, grievances, post-sales, AOS, KYC, 11E, sale deed & documentation. Ensure timely updates, data accuracy, manage Escalations empathetically, coordinate with sales, legal & MIS teams.

Job Description BDM (Account Management) Position: Executive – BDM (Account Management) Department: Business Development Management Reporting To: Area Manager Employment Type: Full-time, On-roll Compensation - 3.75 LPA - 5.75 LPA About the Role We are looking for a motivated BDM (Account Management) professional to strengthen relationships with existing clients, enhance sales, and ensure smooth account management. This role involves client engagement, revenue growth, and coordination with internal teams to deliver value-driven solutions. Key Responsibilities Drive sales growth from existing corporate clients. Ensure timely collections from assigned accounts. Conduct regular client meetings to strengthen relationships, resolve queries, and explore new opportunities. Understand competitor strategies and market trends. Manage price negotiations and business reviews. Collaborate with internal teams for seamless service delivery. Eligibility Education: Any Graduate/MBA/PGDM in Marketing or International Business. Experience: 1–6 years in account management, business development, or a similar role. Skills & Competencies Strong command of English (written & verbal) and regional language. Proficiency in MS Office (Word, Excel, PowerPoint). Good presentation and client engagement skills. Knowledge of Indian geography, supply chain, and business functions. Attributes: result-oriented, effective communicator, detail-focused, and eager to learn. Additional Requirements Own conveyance with valid license. Willingness to travel extensively across India. Flexibility to relocate as per business requirements. Why Join Us? At Safexpress, we believe in empowering our people with opportunities to grow. As part of our Business Development team, you will gain exposure to client management, market insights, and career progression in a values-driven and performance-oriented culture.

Job Description Service Manager Position: Service Manager Location: Pirana, Ahmedabad (with Occasional Travel Pan-India) Department: Service (After Sales) Salary: 40,000 – 50,000 CTC (No bar for the right candidate) Type: Full-time About Us At PressureJet Systems Pvt. Ltd., we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support. As a Service Manager, you’ll not just manage operations—you’ll build a strong service team, drive performance, enhance client satisfaction, and create lasting value through world-class service. The Role We’re seeking a performance-driven Service Manager to lead our Service Department. You’ll be responsible for team building and people development, complaint resolution, engineer supervision, policy reforms, strategic service planning, spare parts management, revenue growth, and continual process improvement. If you’re analytical, detail-oriented, and passionate about building high-performing service teams, this is your ideal next step. Key Responsibilities 1. Team Building, Development & Supervision Identify manpower needs based on service demand and growth. Conduct interviews, selection, and onboarding of service engineers. Allocate roles, delegate tasks and duties effectively. Conduct appropriate technical and soft skill training sessions. Direct, guide, and motivate the team to achieve service excellence. Review performance matrices regularly and provide constructive feedback. Conduct competency gap analysis and implement structured training plans to fulfill gaps. Build a culture of ownership, accountability, and continuous improvement. 2. Policy Reforms, Revenue Generation & Continual Process Improvement Formulate and implement service policies to improve efficiency and customer satisfaction. Review and reform existing processes, ensuring alignment with industry best practices. Drive revenue generation through innovative service offerings, AMC proposals, and spare part sales. Establish a framework for continual process improvement by identifying bottlenecks, conducting audits, and implementing corrective actions. Benchmark against market leaders to ensure PressureJet maintains service leadership. Collaborate with cross-functional teams to ensure reforms support overall business goals. 3. Complaint Resolution & Client Satisfaction Allocate complaints and track escalations. Optimize service costs and ensure first-time-fix efficiency. Ensure SLA-compliant complaint acknowledgment and resolution. Handle escalated/critical client complaints directly. Approve free supply and discount requests. Collaborate with production teams for depo repair. Reduce complaints by resolving issues from the root cause. Conduct Root Cause Analysis (RCA) for repeat complaints and institutionalize learnings. Transform customer experience by converting detractors into neutrals and making satisfied clients into promoters. 4. Reporting & Analysis Maintain reports for TAT, AMC, NPS, spare usage, and recurring complaints. Track training hours and team retention rates. Oversee travel cost optimization and service cost per visit. 5. Cross-Functional Coordination Liaise with Design, Purchase, Sales, Production, and Accounts to align service needs with business goals. Required Skills and Competencies Technical Expertise In-depth knowledge of service operations and high-pressure systems. Understanding of installation, commissioning, and RCA techniques for machine manufacturing. Cost analysis, quotation preparation, and AMC structuring. Proficiency in Excel, CRM, ERP tools. Soft Skills Leadership and team management. Analytical and decision-making capabilities. Strong communication and conflict resolution. Customer negotiation and satisfaction handling. Educational Qualification Diploma / B.E. in Mechanical or Production Engineering with First Class Experience 3+ years of hands-on experience in service, including 1+ year of team management experience of at least team of 4 Travel Requirements Occasional travel for escalated complaints, key customer meetings and conflict resolution Why You’ll Love Working with Us Leadership Role : Shape the future of PressureJet’s service excellence. Growth-Focused Culture : Develop technical, strategic, and managerial expertise. Purpose-Driven Impact : Elevate customer experience and internal efficiencies. Cross-Departmental Exposure : Work closely with core business functions. Reporting To Direct: Director – Marketing Performance Metrics (KPIs) Complaint Closure TAT % AMC & Spare Revenue Growth Complaint Reduction by Root Cause Elimination NPS Score with c onversion of Detractors to Neutrals and Neutrals to Promoters Customer Satisfaction Score Process improvements Training Hours / Team Member Team Retention Rate Service Cost Optimization 360 Performance assessment from subordinates, reporting manager, customers, and job role. Contact Person Aadarsh Vajpai hrm@pressurejet.com | +91 63529 24655 Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad

Manage and maintain relationships with VIP clients to ensure premium service. Handle high-priority client queries and provide effective resolutions. Oversee customer experience strategies to enhance client satisfaction. Work closely with sales and operations teams to streamline customer service. Analyze customer feedback and implement improvement strategies. Ensure smooth execution of client service agreements and commitments. Required Candidate Profile: Experience: 2 to 10 years in CRM and customer relationship management. Skills: Client handling, problem-solving, and high-level customer service. Technical Proficiency: Google Sheets, CRM tools, and Microsoft Excel.

Responsibilities: * Manage site operations * Ensure client satisfaction through effective communication & project delivery *Candidate must have a two-wheeler and traveling on Bangalore. *good knowledge with materials and site measurement Travel allowance

Job Purpose: The CRM Executive will ensure superior customer service by managing the post-sales journey, from booking to possession. The role involves documentation, coordination with finance and legal, and providing timely updates, thereby enhancing customer trust and satisfaction. Key Responsibilities: Manage customer documentation, booking forms, and agreements. Coordinate with finance for timely demand letters, collections, and receipts. Provide regular updates on construction, possession timelines, and approvals. Resolve customer queries and grievances promptly. Assist in handover formalities and possession process. Maintain customer database and track interactions in CRM software. Support sales and marketing in referral programs and customer events. Desired Qualifications & Experience: Graduate in Business Administration/Commerce. 37 years’ CRM/customer handling experience in real estate. Knowledge of RERA processes, documentation, and customer service. Proficiency in MS Office and CRM tools. Competencies: Excellent communication and interpersonal skills. Customer-centric approach. Organized and detail-oriented. Problem-solving ability.