1391 Client Satisfaction Jobs - Page 12

Manage a portfolio of client accounts, serving as the main point of contact for all client communications Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs Collaborate with internal teams to ensure client satisfaction and drive revenue growth Monitor account performance and provide regular updates to clients on progress and results Identify opportunities for upselling and cross-selling additional products or services to clients Resolve any client issues or concerns in a timely and professional manner Stay up-to-date on industry trends and best practices in account management Job Description Reviewing day-to-day tasks for Ac Mgmt. team Ensuring all daily, weekly, monthly reports are sent out on time Handle all client escalations Conduct meetings with the team for smooth task distribution and cross-team collaborations Liaise with TLs during the project. Ensure good quality emails are sent and take steps to review and improve them with the team Ensure and review MOMs and their 24-hour turnaround time Ensure handovers and new recruitment upon transitions Liaise with Finance for payment related tasks and queries Present quarterly account report Liaise with BD; Create and review proposals; initiate renewals Conduct well organized project kickoff meetings Keep in touch with clients through courtesy meetings, calls Cross-sell and increase account value

Develop and implement [specific task or project] to enhance client satisfaction and operational efficiency. Collaborate with cross-functional teams to design, test, and optimize [specific feature or technology]. Analyze and interpret data to inform strategic decisions and identify growth opportunities. Ensure compliance with industry standards and regulations while delivering high-quality services. Mentor and guide junior team members, fostering a culture of continuous learning and improvement.

Listen to audio recordings and transcribe them into written text using our software on respective language Proficiency in languages (reading, writing and listening) Ability to understand different language dialects and accents Willingness to learn and use the companys transcription software

looking for a highly skilled and experienced Medical Receptionist / CRM to join our team at Meadows Wellness . The candidate will have 2-5 years of experience in the medical field, preferably in a dermatology or skincare clinic. Plz call-9599191170

looking for a highly skilled and experienced Medical Receptionist / CRM to join our team at Meadows Wellness . The candidate will have 2-5 years of experience in the medical field, preferably in a dermatology or skincare clinic. Plz call-9599191170

Role Overview We are looking for a Technical Manager to manage and grow our enterprise client engagements. This role is critical in ensuring delivery excellence, governance, and long-term client satisfaction. The Technical Manager will act as the primary point of contact for enterprise clients , overseeing technical delivery, process adherence, and client communications. Key Skills & Qualifications Experience : 8 12 years in software delivery/technical management, with at least 3 5 years managing enterprise clients. Technical Background : Strong understanding of software delivery lifecycles (preferably OTT, SaaS, or media domain). Ability to discuss architecture/design at a high level. Enterprise Experience : Exposure to client environments with heavy processes, ceremonies, and governance models . Communication : Excellent written and verbal communication skills for enterprise-level client interactions (structured reporting, professional emails, steering decks). Tools : Familiarity with Jira, Confluence, ITSM tools (e.g., ServiceNow/JIRA JSM), and standard project management frameworks (Agile/Scrum/Kanban). Leadership : Proven ability to lead cross-functional teams and manage delivery pods. Stakeholder Management : Skilled at handling escalations, managing C-level expectations, and balancing client vs. internal priorities.

About jhana jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the law across research, drafting, and document management. At jhana.ai, we are transforming the legal industry with India s first AI-driven Paralegal. Our product delivers critical legal insights through advanced AI, producing outputs like redlines, memos, and risk assessments to streamline workflows for legal teams. Recognized as the Best Legal Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals with technology that drives efficiency and excellence. Position Overview We are looking for an energetic and client-oriented Account Executive with 0-3 years of experience in sales, account management, or client relations. A background in law is preferred, but not mandatory; we welcome candidates who are eager to learn, develop sales skills, and grow within the legal tech industry. The Account Executive will play a key role in supporting client relationships, driving account growth, and working alongside the sales team to achieve goals. This role includes frequent client interactions, both virtual and occasional in-person meetings, offering an exciting start to a career in B2B sales. This position involves regular client interaction, both virtually and in-person, and requires travel. The day-to-day Client Relationship Management Serve as the primary contact for a portfolio of clients, responding promptly to inquiries and ensuring client satisfaction. Develop positive and lasting relationships with clients by understanding their needs and aligning them with our products and services. Conduct regular check-ins to gather feedback, identify opportunities, and provide updates on new solutions or offerings. Sales & Account Growth Support the sales team by identifying potential upsell and cross-sell opportunities within existing accounts. Assist in developing and executing account growth plans, including preparing presentations and participating in client meetings. Help achieve sales targets by contributing to proposals and client pitches, tailoring solutions to meet client needs. Process Support & CRM Management Maintain accurate records of client interactions, activities, and progress in the CRM system. Follow established sales processes, making recommendations for improvements to ensure efficiency and client satisfaction. Coordinate with team members to ensure materials and resources are available for client meetings. Market & Product Knowledge Stay up-to-date with industry trends and competitor offerings, especially within the legal tech space, to inform client interactions. Attend training sessions to deepen knowledge of our products and the unique challenges faced by clients in the legal industry. Use insights to support client discussions, aligning product features with clients evolving needs. Collaboration with Cross-Functional Teams Work closely with marketing, product, and customer success teams to address client needs and provide seamless service. Relay client feedback to the product team to support enhancements and improve the client experience. Participate in team meetings to share updates on account status, client challenges, and opportunities for improvement. Qualifications & Skills Experience: 0-3 years in sales, account management, or client relations. Experience in the legal industry or legal tech is a plus but not required. Education: Bachelor s degree in Law, Business, Marketing, or a related field. Communication Skills: Strong communication skills with the ability to convey information clearly and persuasively. Organizational Skills: Excellent attention to detail and time management, capable of handling multiple accounts effectively. Customer-Focused: Dedicated to delivering value and ensuring a positive client experience. Tech Proficiency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Preferred Experience Background in law or experience with legal clients. Ability to quickly learn and apply sales strategies to meet or exceed client expectations. Knowledge of CRM tools and interest in data-driven client management. Additional Requirements Travel: Willingness to travel occasionally for client meetings and industry events. Adaptability & Initiative: Positive attitude with a proactive approach to learning and client engagement. Miscellany This role is ideal for someone at the beginning of their career who is interested in gaining valuable sales experience in a high-growth industry. The position provides a unique opportunity to develop account management skills, learn about the legal tech landscape, and build strong client relationships. This role will start ASAP and requires in-person presence at our Bangalore HQ / Chennai RO / New Delhi RO. Come as you are: we are a diverse team constituted by members of different backgrounds in nationality, religion, caste, gender, and sexual orientation. We sincerely and wholeheartedly welcome diverse individuals. Apply using this form *Complete our abbreviated application (10 min). Promising candidates will be invited to an interview. All candidates will receive a reply by email, please do not email us separately.

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with teams for issue resolution * Maintain high client satisfaction ratings * Provide exceptional customer service

Drive institutional, corporate, and project sales in the water & wastewater treatment segment. Generate leads through prospecting, cold calls, client meetings, and corporate alliances. Prepare technical & commercial proposals, quotations, and presentations for clients. Build and maintain strong relationships with institutional and corporate clientsto ensure repeat business. Negotiate contracts, close deals, and achieve monthly & annual sales targets. Work closely with technical teams for project planning, after-sales support and service delivery. Act as Key Account Manager, ensuring client satisfaction and long-term partnerships. Monitor competitor activities and market trends, suggesting strategies for increased market share. Provide technical presentations & demonstrations to clients. Maintain proper sales reports, customer records, and update management on progress. Required Skills & Competencies Strong technical background (Mechanical/Water Treatment industry preferred). Excellent sales, negotiation, and client-handling skills. Good communication (Hindi & English) and interpersonal abilities. Analytical mindset with problem-solving capability. Team player with the ability to work independently. Willingness to travel extensively and relocate if required.

To coordinate and support the sourcing of land leads through various channels. Assist the acquisition team with verified and relevant land opportunities aligned to business strategy. CONTACT HR-8148209052 Required Candidate profile Education: Any Degree Minimum 1 year experience in any tele caller or customer support executive Good communication must in - Marathi + English Immediate joiners preferred CONTACT HR-8148209052 Perks and benefits PF, Medical Insurance

Key Responsibilities: Branch Office Manager: Experienced in financial product marketing and sales, adept at leading branch operations to achieve revenue targets and client satisfaction. Responsibilities include overseeing sales teams, developing marketing strategies, and cultivating client relationships. Must possess strong leadership skills to motivate teams and ensure adherence to company policies and regulatory standards. Proven track record in driving sales growth, implementing effective marketing campaigns, and optimizing operational efficiency. Excellent communication and interpersonal abilities are essential for liaising with clients, staff, and senior management. The ideal candidate demonstrates a deep understanding of financial products and market trends to drive business success.

To coordinate and support the sourcing of land leads through various channels. Assist the acquisition team with verified and relevant land opportunities aligned to business strategy. CONTACT HR-8148209052 Required Candidate profile Education: Any Degree Minimum 1 year experience in any tele caller or customer support excutive Good communication must in - HINDI + ENGLISH Immediate joiners preferred CONTACT HR-8148209052 Perks and benefits PF, Medical Insurance

You will be joining Eurofins as a Site Leader, responsible for establishing and managing the daily operations of the IT Delivery Centre in either Indore or Coimbatore. In this role, you will play a crucial part in overseeing the growth of the facility in alignment with regional and group leadership, company objectives, policies, and culture. Your strategic thinking and strong leadership skills will be essential in leading cross-functional teams, driving operational excellence, and fostering a high-performance work environment. Your key responsibilities will include setting up the IT Delivery Centre to cater primarily to software development, maintenance, and IT support operations, in accordance with group guidelines. As the senior representative at the site, you will cultivate a positive culture that reflects the company values. Collaboration with regional and global leadership will be crucial to implement corporate initiatives and ensure compliance with group expectations. You will drive operational efficiencies through process improvements, effective resource management, and the implementation of site-specific policies in alignment with group leadership and local regulations. In addition, you will be responsible for overseeing site performance metrics, such as SLAs, KPIs, hiring pipelines, attrition rates, and employee engagement levels. You will act as the primary contact for site-level decisions, escalations related to financials, operations, technology, and personnel. Building and maintaining relationships with local vendors, partners, and community organizations will be essential for the growth of the site. Your role will also involve planning, forecasting, and presenting annual budgets related to site operations, ensuring data privacy and compliance with local laws, safety regulations, and group IT security policies. To qualify for this position, you should hold a Bachelor's degree in Information Technology, Business Administration, or a related field, with a preference for a Master's degree. You should have a minimum of 15 to 20 years of experience in IT Delivery Centre operations, facilities management, or people leadership. Hands-on experience in setting up and managing IT Delivery centres in Indore or Coimbatore within the last 5 years is required. Proven leadership experience in managing cross-functional teams and large-scale technology initiatives is also necessary. Strong interpersonal, communication, and conflict resolution skills are essential, along with strong analytical and problem-solving abilities. Knowledge of IT software development, maintenance, and support operations, IT infrastructure, and IT security practices is crucial. Experience in managing multicultural and geographically distributed teams is a plus. Preferred skills for this role include hands-on experience in setting up and managing operations of IT Delivery centres in Tier-II locations, an analytical mindset for identifying improvement opportunities, project management skills with PMP or Prince2 certifications, knowledge of ITIL framework, experience in leading Agile or Lean environments, proficiency in collaboration tools, and hands-on experience in annual budget planning and delivery within the agreed budget. Occasional domestic and international travel may be required for this position.,

You will be responsible for overseeing operations at a multicuisine restaurant located in High street, HSR Layout, Bangalore, as well as the expansion of Babai Tiffins, a Breakfast Brand in Bangalore. Your duties will include delegating tasks to restaurant staff, supervising their performance, and ensuring a fully-stocked inventory by ordering food supplies as needed. Additionally, you will manage dining reservations, online deliveries, and coordinate with suppliers for food product orders. As a Shift Manager, you will be expected to arrange shift coverage, help staff resolve challenges, track daily costs and revenues, and balance the cash register at the end of each shift. Ensuring client satisfaction and handling complaints gracefully are key aspects of the role. You may also be required to open or close the restaurant, inform the next Shift Manager about pending tasks, and report maintenance and training needs. The ideal candidate will have proven experience in a Shift Manager or similar role within the restaurant industry, with a strong customer service approach and excellent organizational skills. Team management abilities are essential, and certification from a culinary school would be advantageous. This is a full-time, permanent position with benefits including food, health insurance, and Provident Fund. The work schedule consists of day and morning shifts, with a performance bonus available based on your achievements. A minimum of 1 year of total work experience is preferred. The work location is in person.,

The responsibilities for this role include identifying and targeting new business opportunities for corporate clients and events. You will be required to develop and implement sales strategies to achieve revenue goals, engage in proactive sales efforts such as cold calling and client visits, and maintain relationships with existing clients to ensure repeat business. Representing the hotel at industry events and networking functions will also be part of your duties. Additionally, you will need to prepare sales reports and forecasts for management review, collaborate with the marketing team on promotions and packages, and prioritize client satisfaction through personalized service. This is a full-time position with benefits such as cell phone reimbursement, paid sick time, and provident fund. The work schedule is during the day with opportunities for performance bonuses and yearly bonuses. Proficiency in English is preferred, and the work location is in person. ,

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. As an Integration Support Professional at Accurate, you will drive Accurate's future growth engine by assisting Accurate's Onboarding Team and clients through the onboarding/integration process and turning them into happy users. Additionally, you will collaborate with multiple internal departments to ensure clients and Accurate are positioned for short- and long-term success. A full degree of creativity and latitude are expected in this role to facilitate the delivery of results to our business. Being consultative and solutions-oriented are critical for this position. This role is for you if: - You have an in-depth understanding of integrated solutions using different methods of communication (i.e., APIs, periodic files, etc.). - You have worked with cross-functional teams to problem solve and provide ideal solutions to achieve client objectives. - You thrive on the urgency and importance of working with our clients and are capable of independently triaging reported issues/bugs related to their integrated solution and leading the effort to resolve. - You want to actively increase a client's overall satisfaction with their integrated solution and help Accurate understand the benefits of client requested changes/improvements. - You have the passion and drive to change the job applicant/candidate and recruiter experience for the better. - You are capable of engaging in business-level and technical conversations with internal and external clients. Responsibilities: In this role, you will triage client reported issues in relation to their ATS (Applicant Tracking System) or API integrations. Additionally, you will assist clients and the Accurate Onboarding Team in integration configuration and testing, as well as answer open client questions in relation to integrations, provide clarification on solutions, etc. Act as an initial point of contact for all client reported integration issues or concerns through the ticketing system. Triage/troubleshoot reported issues and either offer potential solutions OR escalate accordingly. Maintain communication with stakeholders regarding the resolution of reported issues. Understand client integration requirements and system capabilities and be able to translate accordingly. Work closely with the client and ATS representatives to identify account setup and integration requirements. Work closely with Onboarding to properly configure clients for specific integrations, taking into account any client specific initiatives/requirements. Provide support for integration testing. Qualifications: - A familiarity with integrated API solutions and ability to explain technical solutions to clients. - Ability to understand complex requirements and unique solutions. - Strong critical thinking and communication skills combined with a commitment and proven ability to succeed within a fast-paced organization. - Strong overall interpersonal skills and a history exceeding client expectations. - Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. - Self-Starter, ability to work independently and get things done. - Basic knowledge of XML and JSON required. - Basic knowledge of SQL and databases required. - Experience with Microsoft Office Suite required. - Experience with related tools such as Postman, SOAP UI, etc., a plus. - Background Screening experience a plus. The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, Work as One core values that dictate what we stand for, and how we behave. Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams, or in an in-person format. Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.,

Listen to audio recordings and transcribe them into written text using our software on respective language Proficiency in languages (reading, writing and listening). Ability to understand different language dialects and accents. Willingness to learn and use the companys transcription software

Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies.

Own andlead the strategy, execution, and optimization of large-scale MobilePerformance campaigns across multiple markets. Driverevenue growth, profitability, and client success with complete P&Lresponsibility for assigned accounts. Leadexecution across premium supply channels such as OEM, Programmatic, P2P SharingApps, Keyboard Apps, & Direct Apps. Define,monitor, and deliver against campaign KPIs (ROAS, CPA, LTV, Fraud Hygiene,Retention). Analyselarge-scale campaign data to identify trends, uncover insights, and implementadvanced optimization strategies. Act as atrusted advisor to clients, presenting insights, recommendations, and growthopportunities at a strategic level. Mentor,manage, and upskill a team of campaign managers, ensuring consistent deliveryexcellence. Collaboratewith sales, supply, data, and product teams to innovate and strengthen theperformance marketing ecosystem. Identifyand onboard new supply opportunities and technologies to future-proofperformance marketing capabilities. Drive process improvements to scaleoperations, ensure campaign hygiene, and enhance client satisfaction.

Minimum 10-15 years in Operations & Maintenance of Wastewater treatment plants & projects With at least 5 years in a leadership position in the same Qualification: Bachelor s degree in Mechanical, Civil, Environmental, or Chemical Engineering (or equivalent) A postgraduate degree in Environmental Engineering, Water Management, or Business Administration is a plus Job Location: Chennai Specification: Strong technical knowledge of wastewater treatment processes Excellent problem-solving and troubleshooting skills Financial acumen with experience in budget management and cost optimization Strong interpersonal and communication skills for client and team interactions Proficiency in tools like SCADA, CMMS (Computerized Maintenance Management Systems), and MS Office Knowledge of relevant environmental laws and standards Company: A startup in the wastewater treatment segment Description: Lead and manage the operations andmaintenance activities across all wastewater treatment plants and projects The role involvesensuring optimal plant performance, regulatory compliance, team leadership, and drivingoperational efficiency This position is critical for ensuring client satisfaction and profitability ofO&M contracts

Adoption: Facilitate the adoption of YuCollects solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Requirements Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

Serves to collect, analyze, and with additional supervision to interpret shared service client data to provide insights Participate with the data teams to review client data from various sources, including surveys, sales data, customer service records, and market research reports Work closely with team members to aide in identify patterns and trends in client behavior and market conditions to inform business strategies Participate in building reports and presentations to stakeholders, translating complex data into actionable insights Participate in the collection of analysis to benchmark performance and identify areas for improvement Learn to design of client feedback systems and surveys to continuously improve client satisfaction Work closely across the Client Service teams to leverage insights for consideration into business strategies Modified based upon local regulations / requirements Bachelors degree or the equivalent combination of education and experience is required 3-5 years of total work experience preferred

Responsibilities Years of Experience: 1 Year- 5 Years Role Description: Process and check transactions on Pension Application forms with advance excel skills, create and maintain retirement plan records for customers, within defined Productivity and Quality standards Reporting relationship: This position will report to Associate Manager- Operations Key Responsibilities: Prioritize and process daily work to meet customer service goals Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data Implement problem solving techniques to ensure efficient processing on all contracts Follow internal procedures to properly document work on contracts Work with Transfer Associates and coordinates to gather details Validate accuracy of plan and contract records as needed Maintain a comprehensive knowledge of our record keeping system Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite Perform other job-related duties and special projects as required Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements Effectively perform excel formulas, macros and tools to manage multiple files Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process Compliance to PGS policies and Flexibility as per business needs

-Educate and counsel employees on their tax responsibilities and the potential implications of international assignments -Provide guidance on tax equalization and protection policies to employees, ensuring clear understanding and compliance -Analyze employee compensation and payroll data to accurately calculate tax liabilities and identify potential benefits -Prepare supporting applications and documentation to optimize employees tax positions, including comprehensive data analysis and communication with assignees -Diligently maintain detailed tax records and documentation for accuracy and audit-readiness -Stay informed on the latest developments in international tax laws and regulations -Compile and present tax reports to management, auditors, and tax authorities, highlighting key findings and recommendations -Gain a broad understanding of other service lines within the business to identify cross-functional issues and collaborate with Tax SMEs for integrated solutions -Conduct in-depth research on country-specific tax issues, particularly in areas where the organization operate