1391 Client Satisfaction Jobs - Page 11

Manage customer queries via phone & chat Resolve issues promptly to inbound leads Assist customers with product inquiries, pre-purchase, post-purchase concerns Provide quotations, assist with purchase decisions Sell products in-studio when required Health insurance Annual bonus

Welcoming clients,offering personalized furniture solutions & nurturing ongoing relationships with designers.Preparing accurate quotes,facilitating communication with sales team&contributing to digital media & e-commerce development with fresh ideas. Required Candidate profile Strong spoken/written English, warm presence, client-friendly, basic Excel/Sheets skills, thoughtful emails, great follow-up, confident, proactive, with a light sense of humor and team spirit.

- Act as the primary contact for client queries & support. - Handle inquiries related to natural stone, bespoke furniture, dcor products. - Maintain customer data, follow up on leads, and ensure excellent after-sales support. Required Candidate profile Graduate with 1–3 years’ experience in client servicing / CRM Well-presentable with excellent communication & interpersonal skills. Knowledge of CRM tools & MS Office. Priti Rao (HR) 7880092767

About This job: This role involves managing and nurturing client relationships to drive business growth, resolve issues, and enhance customer satisfaction. It requires strategic planning, cross-functional collaboration, and strong communication skills to expand the customer base and deliver exceptional service. Responsibilities: As a Relationship Manager, Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. seek out the appropriate contact in an organization think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business have a good understanding of the businesses' products or services and be able to advise others about them liaise with the finance team, CS team and legal departments as appropriate Additional Details: Travel as and when needed to customer locations Stationed in Hyderabad Requirements: MBA is required Work experience of 3-6 years in Customer relationship Industry in the fields of Real Estate, Financial Industry Skills: an excellent telephone manner for ongoing communication with customers interpersonal skills for building and developing relationships with clients written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills IT skills, including the use of spreadsheets Financial Modelling What to expect: ll work in an office environment, but might travel within the day for face-to-face meetings with customers and other business partners. You may have the responsibility of managing a team and their output. You'll be expected to dress smartly, especially for meetings, though slightly more relaxed business casual attire may be acceptable at other times.

As a Procurement Specialist at Capgemini, you will lead the delivery of client-focused procurement services and continuously strive to improve them. Your role will involve participating in meeting service KPIs by executing diverse and time-sensitive activities while considering compliance, quality, and efficiency of delivery. You will develop business intimacy with local stakeholders and may lead and/or provide support to other team members in resolving operational issues within your process expertise. Your primary responsibilities will include providing services according to the service delivery scope to meet specific KPIs, supporting the delivery of procurement services into the business, and maintaining a proactive working attitude towards the client. You will also be responsible for managing relationships with stakeholders, understanding P2P processes, and having knowledge about cross-functional work. Monitoring process adherence across the work perimeter, escalating as needed, and coordinating/supporting junior professionals in process adherence and problem-solving will be crucial aspects of your role. In terms of general responsibilities and accountabilities, you will ensure that daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. You will demonstrate knowledge of processes and procedures relevant to the function, be accountable for process compliance within the work perimeter, and maintain a customer-focused service towards the client by reacting to client requests and queries in a timely fashion. Being responsive to local stakeholders in solving day-to-day activities and providing subject matter expertise as needed by other team members will be essential. As part of the Capgemini team, you will be expected to support transformation projects activities, continually strive to simplify, standardize, and improve processes, and seek out ways to improve client satisfaction. Proactively sharing knowledge on P2P and service delivery procedures with other service delivery team members, supporting junior professionals in day-to-day activities, and helping the team achieve common goals will also be part of your role. Join us at Capgemini, a global business and technology transformation partner trusted by clients worldwide to unlock the value of technology and address the entire breadth of their business needs. With a responsible and diverse group of team members in over 50 countries, we are committed to accelerating the dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. Together, we can reimagine what's possible and build a more sustainable, more inclusive world.,

As a Project Sales Officer at our Raipur location, you will be instrumental in driving project-based sales for private projects such as residential, commercial, and institutional buildings. Your primary responsibilities will include handling project sales, conducting regular site visits, fostering strong relationships with key stakeholders, generating and converting leads, coordinating with internal teams, providing product demonstrations, and ensuring client satisfaction. To excel in this role, you should have a proven track record in project sales, particularly in the paints, construction, or building materials industry. Strong communication and negotiation skills are essential, along with the ability to work independently, manage multiple project sites, and conduct regular site visits (own vehicle preferred). A graduate degree is required, and an MBA is preferred but not mandatory. In addition to a competitive salary ranging from 25,000 to 40,000 per month based on experience and skills, we offer benefits such as cell phone reimbursement, commuter assistance, flexible schedules, internet reimbursement, paid sick time, and Provident Fund. You will work full-time on a permanent basis with a day shift, fixed shift, and weekends only schedule. Performance bonuses and yearly bonuses are also part of the compensation package. If you have at least 3 years of experience in project sales, are willing to travel up to 75% of the time, and are based in Raipur, Chhattisgarh, we encourage you to apply by sending your resume to Hrmanager@magicpaints.in or contacting us at 9685041344. Join our team and contribute to our success in the paints/building materials/construction industry.,

As a Performing Doctor focusing on Hair and Skin related treatments, your primary responsibility will be to deliver treatments effectively to clients while ensuring they achieve proper results. You will be expected to maintain a hygienic and welcoming ambience at the branch, taking ownership of client treatments and conducting regular follow-ups to ensure client satisfaction and results. In this role, you will also be responsible for the safekeeping of medical equipment, products, company valuables, and assets. Maintaining records of treatment results and testimonials, as well as adhering to brand standards in all circumstances, will be essential tasks. Guiding and mentoring support staff is a mandatory aspect of this position, requiring strong leadership skills and a commitment to upholding brand standards. Only female candidates are eligible to apply for this position. This full-time role is based in Kochi, Kottayam, and immediate joiners are preferred. Interested candidates can send their updated resumes to sushil.gs@vcaregroup.in or contact 7550024888. Qualifications: - Only BDS degree holders are eligible to apply - Freshers are welcome to apply Work Schedule: - Day shift with the possibility of performance bonuses Education: - Bachelor's degree preferred Work Location: - In person at the branch Application Deadline: 10/06/2025 Expected Start Date: 06/06/2025,

As a Key Account Manager at Biosurge Healthcare, your primary responsibility will be to develop and maintain strong, long-term relationships with key clients in the healthcare sector. By understanding their needs and ensuring a high level of client satisfaction, you will play a crucial role in driving business growth within assigned accounts. Identifying opportunities for growth and strategizing to achieve sales targets will be a key focus area for you. You will be responsible for managing the entire sales process, from preparing proposals to negotiating contracts and closing deals effectively. Monitoring industry trends, competitor activities, and market conditions will help you identify new business opportunities to drive revenue growth. Collaboration is key in this role, as you will need to coordinate with internal teams such as marketing, product development, and customer service to ensure that client requirements are met efficiently. Providing regular reports on account activities, sales performance, and revenue forecasts to the Business Development Manager will be essential to track progress and make informed decisions. Your core competencies will include relationship building and management, sales growth, client satisfaction, collaboration, negotiation, technical knowledge, revenue growth, client retention, account expansion, sales pipeline management, and customer satisfaction. By building trust with key decision-makers, achieving sales targets, maintaining high client satisfaction levels, and capitalizing on new business opportunities, you will contribute to the overall success of Biosurge Healthcare. If you possess excellent verbal and written communication skills, a strong understanding of the technical aspects of healthcare, and a passion for delivering exceptional client experiences, we invite you to send your resume to hr@rrmgt.in or call 9081819473 to explore this exciting Full-time opportunity with a Day shift work location in person.,

Customer experience Manager For Pitampura Store - Handling Customer Escalation - Grooming of staff - Handling Social media Queries excellent in communication. Preferred industry - Hospitality and aviation Salary - 5-6Lakh CTC 7840027963

Have a thorough understanding of the platform. Lead a 2-tier team of on ground ops managers and PEEs. Maintain strong relationships with the clientele on a tangible and intangible level. Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction. Create plans to address clients? business needs. Ensure both the company and clients adhere to contract terms. Study competition to find new ways to retain customer. Collaborate with internal teams (tech, data analytics, etc.) to address customers? needs. Align client goals and targets to the execution. Develop and maintain strategic long-term relationship with the client, at operational and management levels. Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client. Manage communication and project delivery between the clients and the internal team. Measure, track and analyse key account metrics and effectively communicate the same to the client Gather, report and communicate clients? feedback on service, technology and product delivery. Overseeing management information systems and providing analytical inputs. Keep abreast with industry and market trends and best practices. Experience/Qualification: Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.

Now Hiring: Experienced Customer Care Manager(Female) We take pride in our customer-first approach and are seeking a dynamic, experienced Customer Care Manager to lead our customer service team. Contact- HR Chhaya Yadav 790999931

Manage client follow-ups post-order, ensure satisfaction through after-sales service, handle queries, collect feedback, support on products/services, resolve complaints, and act as the main contact until payment is completed.

Role & responsibilities Customer Lifecycle Management: Oversee the entire customer journey, from initial booking and documentation to possession, payment collection, and post-sales support. CRM System Management: Manage and update the CRM system to track client interactions, maintain accurate data, and support sales and marketing efforts. Process Execution & Monitoring: Ensure timely completion of tasks such as welcome calls, issuing payment receipts and demand letters, and handling booking and possession documents. Customer Service & Support: Address client concerns, provide information, and resolve issues to ensure a high level of customer satisfaction and loyalty. Coordination & Collaboration: Work with sales, marketing, accounts, and backend teams to ensure smooth operations and cohesive customer management. Documentation & Compliance: Ensure all customer documentation, including the builder-buyer agreement, is accurate and completed on time. Performance Monitoring & Reporting: Track key performance indicators (KPIs) like customer retention, sales growth, and client feedback, and provide reports to leadership. Preferred candidate profile Education: A bachelor's degree in a relevant field like business or real estate is required. Experience: Proven experience in real estate sales, customer relationship management, or a related role. Technical Skills: Proficiency in CRM software (like Farvision) and strong understanding of Microsoft Office Suite, including Excel. Soft Skills: Excellent communication (written and verbal), interpersonal skills, detail-orientation, strong organizational skills, and the ability to work both independently and as part of a team. Real Estate Knowledge: A solid understanding of real estate transactions, market trends, and industry-specific processes.

Responsibilities: Manage client relationships for maximum satisfaction Oversee sales operations with focus on CRM strategies Drive customer satisfaction through proactive communication

1. Client Relationship Manager Responsible for building and maintaining strong client relationships. Understands client needs, ensures smooth project communication, manages feedback, and works with the technical team to deliver successful software solutions. 2. Customer Support Executive Handles customer queries, provides technical and non-technical support, resolves issues via email/phone/chat, and ensures customer satisfaction. Maintains proper documentation of client issues and escalates to the development team when needed. 3. Sales & Marketing Executive Focuses on generating leads, pitching software solutions, preparing proposals, and closing deals. Works on marketing strategies, campaigns, and presentations to attract new clients while maintaining relationships with existing ones. 4. Social Media Manager Manages companys online presence across platforms. Creates and schedules posts, runs ad campaigns, engages with the community, and promotes software products/services. Tracks performance analytics and builds brand awareness.

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya- 9084148502

We are looking for customer-focused OMT Executive to join our Order Mgt.Team. This role is key in managing the end-to-end booking process for diagnostic services, ensuring a seamless experience for our partners, customers, and medical professionals. Required Candidate profile Handle and process diagnostic test orders placed by partners and direct customers with accuracy and efficiency. Make timely outbound calls to customers to confirm order details.

Retail Shop Fitting, Furniture Industry Preferred Role & responsibilities At RTC we are focused exclusively on retail: the ultimate point of consumer contact. We plan, design, build, implement and manage retail solutions that bring clarity to both the process and to the results. With locations in America, Latin America, Europe and Asia, we have helped our clients activate their retail presence in more than 100 countries. RTC Asia has offices in China, Singapore, and India, focusing on delivering an exacting service to our clients. You will be an integral part of our Asia Operations Team, focusing on delivering exacting service to our clients. Roles: Provide primary point of contact in India to help deal with QC and QA issues. Work as a member of a cross functional team to carry out QC inspection of orders placed with Indian suppliers. Work directly with RTC Project Managers to check quality and report quality issues on production orders. Work closely with the Indian suppliers to ensure that the manufactured products meet company and customer requirements by means of visual verification and dimensional inspection techniques to approved drawings/specifications. Assist RTC Project Managers in managing lead time and technical issues with Indian suppliers when required. Assist supply chain manager in the qualification of suppliers when required. Responsibilities: Ensure that you are working to the most up to date mechanical drawing specifications and support documentation. Review drawings and specifications on new projects to establish and highlight any potential problems such as level of finish, critical dimensions, etc. Report concerning the relevant Project Manager. Inspect prototypes, first article samples and mass production samples from production tooling according to RTC quality standards. Reporting back to the relevant Project Manager and briefing the suppliers quality personnel on the critical items to be checked during production. Produce QC reports for every factory visit and ensure the completion of all quality control documents. Ensure that any and all quality issues are documented and reported. Also ensure that any and all corrective actions are duly documented and reported. Plan and carry out audits ay suppliers, including any required follow up visits to check and monitor the development of non-compliance issues. Monitor the factorys QC procedures to ensure they are providing adequate quality inspections on each project. Work with RTC Project Managers on lead time management, technical communication and customer complaints at suppliers Preferred candidate profile Characteristics: Self-initiative to take ownership of quality issues at suppliers. Willing to share expertise with others but also listen to and learn from others. Requirements: Degree in engineering, quality or other relevant discipline. At least 8 years working experience, emphasis in metal, wood, and plastic manufacturing engineering highly beneficial. At least 3 years quality Inspection experience. At least 3 years quality management experience with a proven track record of managing a quality team, ideally in office furniture, store fixture or similar. An understanding of process flow and manufacturing with a strong technical awareness. Experience with ISO 9001:2000, 14000 or equivalent systems. Experience with TQM, 6 Sigma, etc would be an advantage. Excellent communication, problem solving and project management skills. Flexible with working hours. Based in Mumbai or Delhi, available to travel within India.

Responsible for sourcing loans, interacting with customers, managing documentation & verification, collecting documents, and handling 50% field work + 50% office work at HDFC Bank branches. CONTACT HR-8438364546 Required Candidate profile Any UG/PG degree (2023–2025 passout) Fresher, Male only, Must have Bike, Good communication skills, Willing for 50% field + 50% office work CONTACT HR-8438364546 Perks and benefits Training bonus ,performance incentives

You will be joining EAZY Business Solutions, a fast-growing ERP Product, Project Development, and IT consulting company with a significant presence across India. Working in collaboration with the Singhal Group, EAZY Business Solutions is dedicated to providing exceptional services in Financial Services and Real Estate Solutions. Your primary responsibilities will include managing and leading a team of Eazy DMS Support Specialists Team leaders and Managers, totaling 160 full-time equivalents (FTEs). You will be responsible for providing coaching, mentoring, and performance feedback to your team members, ensuring their professional development and fostering a collaborative and results-oriented team environment focused on client satisfaction and service excellence. In order to enhance team efficiency, productivity, and service quality, you will develop and implement strategies that exceed Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. Monitoring key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, and customer satisfaction scores will be crucial in optimizing staffing levels and resource allocation. Additionally, you will analyze data to identify trends, implement continuous improvement initiatives, and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client satisfaction will be a top priority in your role, as you will regularly track and analyze client satisfaction metrics, proactively address areas for improvement, and implement client feedback mechanisms to exceed client expectations. You will also be responsible for streamlining support processes, developing knowledge base articles and training materials, and collaborating with product development teams to ensure client needs are met. Your qualifications should include a minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment, with a proven track record of improving team performance, client satisfaction, and operational efficiency. Strong communication, interpersonal, and leadership skills are essential, along with the ability to multitask and work effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and contact center best practices is required, while knowledge of Salesforce service cloud will be considered an advantage. In return for your contributions, you can expect a competitive salary and benefits package, the opportunity to work with an innovative company, a positive and collaborative work environment, and the chance to make a real impact on the success of Eazy DMS and its clients.,

As a Customer Success Support Executive at our company, you will play a pivotal role in providing exceptional customer service, addressing customer inquiries, and efficiently resolving issues. Your primary responsibility will be to ensure customer satisfaction and loyalty by serving as the frontline representative of our organization. In this role, you will engage with customers through various channels such as phone, email, chat, or social media, responding promptly to their inquiries and providing accurate information about our products and services. You will also be tasked with handling customer complaints, diagnosing and resolving issues, and escalating matters when necessary to ensure timely resolution. Maintaining detailed records of customer interactions, generating reports on customer feedback and service trends, and offering insights for enhancing customer service processes will be crucial aspects of your responsibilities. Staying updated with product and service information, educating customers about new features, and assisting them in utilizing our offerings effectively are also key components of the role. Your role will involve collecting and analyzing customer feedback, communicating customer needs to the product development team, and collaborating on strategies to enhance customer satisfaction. Continuous improvement through training sessions, staying informed about industry best practices, and implementing new tools and technologies to enhance customer support will be vital for your success in this position. Collaborating closely with team members, sharing best practices, and contributing to team goals will be essential to providing seamless service. By excelling in these responsibilities, you will significantly impact the overall customer experience and contribute to the success of our company. Industry Type: Automobile (Automobile Dealers) Department: Customer Success, Service & Operations Employment Type: Full Time, permanent role Category: Customer Success, Service & Operations- Other Education: Any Graduate Key Skills: Customer Service, Customer Support, Customer Care, Customer Relationship, Backend Operations, Customer Retention, Client Satisfaction Salary: 20k to 25k Contact No: 7400432096 Mail ID: careers@adititracking.com,

As a Branch Sales Manager, your role will involve overseeing branch-level sales operations with a focus on driving revenue growth, fostering a high-performing team, and delivering exceptional client service. Your contribution will be pivotal in expanding our market presence within the competitive migration services sector. You will be tasked with leading and supervising the branch sales team to attain monthly, quarterly, and annual revenue targets. Developing and executing localized sales strategies that align with the organization's objectives will be a key aspect of your responsibilities. Monitoring daily operations, including lead generation and client consultations, to ensure optimal conversion rates will be crucial. A significant part of your role will involve training and motivating team members to enhance product knowledge, customer engagement, and overall performance. Upholding compliance with company policies and immigration regulations will also be essential. Collaboration with marketing, operations, and compliance teams to enhance branch performance is expected. Additionally, you will be responsible for providing accurate sales forecasting and reports to senior management, conducting market analysis to identify opportunities and risks, managing client escalations, and maintaining high levels of client satisfaction. Representing the branch in corporate meetings, audits, and reviews will also fall within your purview. This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule involves day and morning shifts, with performance bonuses and yearly bonuses available. The work location is in person. For more information, you can contact 9061307771.,

As a Management Trainee - CX (Account Owners) at Pickyourtrail, you will be an integral part of ensuring our clients have a seamless and enjoyable travel experience. Your role will involve being the primary point of contact for clients during their vacations, providing on-trip support, addressing inquiries, and resolving any issues that may arise promptly and efficiently. Your responsibilities will include proactively communicating with clients to understand and meet their needs, addressing and resolving any concerns during the trip by collaborating with relevant stakeholders, demonstrating a deep understanding of travel destinations, local attractions, and cultural nuances to provide recommendations and assistance, being available for clients in case of emergencies, monitoring client feedback to enhance satisfaction levels, assisting with logistical challenges such as transportation and accommodation reservations, and coordinating with internal teams for the smooth execution of travel plans. To excel in this role, you should possess excellent communication and interpersonal skills, strong problem-solving abilities, the capacity to remain calm under pressure, the ability to act swiftly in various situations, and be open to working in rotational shifts. Joining Pickyourtrail offers you the opportunity to work in an environment with a clear strategy and roadmap, high impact opportunities in the leisure travel industry, and unlimited earning potential based on the happiness you bring to our customers. Additionally, you will experience a startup culture, enjoy free snacks, and receive medical insurance coverage of Rs. 3L for yourself and your immediate dependents. Allowances are also applicable for shifts, making it a rewarding and fulfilling experience to be a part of our team.,

As a Customer Success Support Executive, your primary role is to deliver exceptional customer service by promptly addressing customer inquiries and effectively resolving issues. Serving as the frontline representative of the company, you play a vital role in ensuring customer satisfaction and loyalty. Your responsibilities include interacting with customers through various channels such as phone, email, chat, or social media. It is essential to provide accurate information about products and services, handle complaints efficiently, and escalate issues when necessary. Additionally, you will diagnose and resolve customer issues, follow up on unresolved issues, and collaborate with other departments to address complex issues effectively. Maintaining detailed records of customer interactions and generating reports on customer feedback and service trends are crucial aspects of your role. You will also be required to stay updated with product and service information, educate customers on new features, and assist them in utilizing products and services optimally. Collecting and analyzing customer feedback, communicating customer needs to the product development team, and contributing to strategies for enhancing customer satisfaction are key components of your responsibilities. Continuous improvement is essential in this role, and you are expected to participate in training sessions, stay informed about industry best practices, and implement new tools and technologies to enhance customer support. Collaborating with team members, sharing best practices, and actively contributing to team goals are integral to providing seamless service and fostering a positive work environment. By effectively fulfilling these responsibilities, you will significantly impact the overall customer experience, thereby contributing to the success of the company. This full-time, permanent role in the Automobile industry, specifically in the Customer Success, Service & Operations department, requires candidates with any graduate degree. Key skills for this position include customer service, customer support, customer care, customer relationship management, backend operations, customer retention, and client satisfaction.,

Disclaimer: Please be aware of fraudulent job postings and individuals impersonating Tracxn representatives. Tracxn conducts all hiring through official channels only our careers page and verified job portals. We operate from a single official office location and do not request personal information or payments at any stage of the hiring process. If you come across any suspicious communication claiming to be from Tracxn, we recommend reporting it to us immediately. As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients Onboard new customers and convey the platforms functionalities relevant to their use case Drive platform adoption - features, periodic changes, query resolution Manage customer relationships and support all customer requirements Understand customer queries and provide the best possible resolution for the same Identify the real reasons for customer churn and help prevent it Train and manage/mentor a team of Customer Success Executives Timings 12 PM - 9 PM IST What we are looking for: Excellent written and verbal communication skills Strong phone and email etiquette to effectively address customer queries Demonstrate "Customer Empathy" - ability to identify and understand a customer's situation and motives Team handling experience is a plus, but not mandatory 2-6 years of work experience What can you expect at Tracxn? Meritocracy-driven, candid culture with no politics Like-minded intellectually curious colleagues Fast paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)