2078 Client Relationship Jobs - Page 50

Responsibilities: * Manage client relationships through regular communication & engagement * Ensure timely delivery of projects with high quality standards * Drive international sales growth via phone calls & presentations Work from home Leave encashment Performance bonus

Please share your updated resume on priyanshi.kaushik@gmail.com or you can whatsapp at 90343 22628 Job Description : We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, andensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management. Role & responsibilities The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assignedset of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up&time bound closures. Daily 08-10 meaningful telephone/video calls with client. Prefered candidate Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills Data Interpretation & Reports Management Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory. Recruiter Name- Priyanshi Kaushik Email- Priyanshi.kaushik@indiamart.com

locationsBangalore Fortune Summitposted onPosted Today time left to applyEnd DateJune 20, 2025 (20 days left to apply) job requisition idJR-0012368 Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors. Manage end execute conversion of Private Equity Funds from other accounting applications to eFront. Develop various KPIs to be followed and ensure all necessary controls are put in place in the process. Manage work allocation among the team and ensure back up and BCP plans are in place. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Onboard Investors in Investran and maintain contact details. Migrate Funds from different accounting platforms to Investran and Geneva. Develop customized reports in Investran to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience Minimum 9 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and adhoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication. Worked on onboarding new clients and develop reporting templates for the clients instruments Good work experience in Bank debt and loan debt instruments with other Private equity Team Management Experience and problem solving skills Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting ,NAV Calculation & Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsBangalore - Northposted onPosted Today time left to applyEnd DateJune 20, 2025 (20 days left to apply) job requisition idJR-0012674 Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors. Manage end execute conversion of Private Equity Funds from other accounting applications to eFront. Develop various KPIs to be followed and ensure all necessary controls are put in place in the process. Manage work allocation among the team and ensure back up and BCP plans are in place. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Onboard Investors in Investran and maintain contact details. Migrate Funds from different accounting platforms to Investran and Geneva. Develop customized reports in Investran to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience Minimum 9 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and adhoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication. Worked on onboarding new clients and develop reporting templates for the clients instruments Good work experience in Bank debt and loan debt instruments with other Private equity Team Management Experience and problem solving skills Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting ,NAV Calculation & Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsBangalore - NorthHyderabadposted onPosted Today time left to applyEnd DateJune 20, 2025 (20 days left to apply) job requisition idJR-0012273 Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors. Manage end execute conversion of Private Equity Funds from other accounting applications to eFront. Develop various KPIs to be followed and ensure all necessary controls are put in place in the process. Manage work allocation among the team and ensure back up and BCP plans are in place. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Onboard Investors in Investran and maintain contact details. Migrate Funds from different accounting platforms to Investran and Geneva. Develop customized reports in Investran to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience Minimum 9 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and adhoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication. Worked on onboarding new clients and develop reporting templates for the clients instruments Good work experience in Bank debt and loan debt instruments with other Private equity Team Management Experience and problem solving skills Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting ,NAV Calculation & Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Lead and oversee marketing and sales strategies to drive business growth. Develop and execute digital marketing campaigns, lead generation activities, and brand positioning initiatives. Establish partnerships and manage key client relationships. Must have expertise in market research, CRM tools, and data-driven decision-making. Strong analytical skills and experience in B2B/B2C marketing are required. Ability to mentor and guide a high-performing sales team is a must.

Lead and oversee marketing and sales strategies to drive business growth. Develop and execute digital marketing campaigns, lead generation activities, and brand positioning initiatives. Establish partnerships and manage key client relationships. Must have expertise in market research, CRM tools, and data-driven decision-making. Strong analytical skills and experience in B2B/B2C marketing are required. Ability to mentor and guide a high-performing sales team is a must.

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Coordinate with clients to understand their needs and expectations, providing tailored solutions and support. Develop strong client engagement strategies to foster long-term partnerships and drive business growth. Ensure seamless onboarding processes for new clients, setting them up for success from day one. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responding in a timely manner to service issues and requests. Setting up new accounts / clients. Managing incoming calls and customer service inquiries. Identifying and assessing customers needs to achieve satisfaction. coordinating with IT project coordinator & development team.

Key Account Manager Key Responsibilities: Develop and maintain strong, long-term relationships with key clients Identify opportunities for upselling and cross-selling products or services Monitor client satisfaction and proactively resolve issues or concerns Collaborate closely with sales, marketing, and delivery teams to meet client needs Prepare and present regular reports on account performance and growth opportunities Required Qualifications: Bachelors degree in Business Administration, Marketing, or related field 3–6 years of experience in account management, sales, or client servicing Excellent relationship-building, communication, and negotiation skills

About the jobJob TitleUS Audit Senior (EBP/Real Estate) About the firmCitrin Cooperman is one of the nation’s largest professional services firms, helping companies and high net worth individuals find smart solutions Whether your operations and assets are located around the corner or across the globe, we can provide new perspectives on strategies that will help you achieve your short- and long-term goals Citrin Cooperman India LLP (“CCI”), located on the west coast of India in Ahmedabad, Gujarat was formed to provide shared services for Citrin Cooperman Providing quality service to clients with the most efficient use of resources is always a challenge in today's professional world CCI's mission is to provide outstanding professional support to all Citrin Cooperman offices throughout the year in the areas of accounting, tax preparation, valuation reports, litigation support, and other professional work Job description & SummaryJob responsibilitiesResponsibilities Includes, but not limited toPerform and assist with audits, reviews and compilations for clients in various industries under US GAAP and US GAAS Prepare and analyze financial statements and evaluate internal controls Assist with the coordination of the day-to-day duties of planning, fieldwork and wrap- up Deep understanding of accounting and reporting standards generally accepted in United State Able to do US GAAP & US GAAS research independently Industry exposureCommercial Real-estateDevelop reasonable time budgets and coordinate audit requests to meet time constraints and client deadlines Mentor, train and supervise lighter level staff Contribute to a strong client relationship through positive interactions with client personnel Communicate with Supervisor/ Manager and/or Director on work status and client issues that arise The ideal candidate must haveCPA (or in process) or CA with 3-5 years of experience within a public accounting firm or US auditing CPA firmExcellent verbal and written communication skills, including responsiveness to US OfficesStrong organizational skills & multi-tasking abilities are required Demonstrated teamwork and leadership skills Ability to work well independently but also work well with others Approaches projects with a sense of urgencyOutstanding analytical, organizational and project management skillsProficient in Microsoft Office ApplicationsKnowledge of Caseware, caseview or IDEA is a plus

About the jobJob TitleUS Audit Senior (Healthcare)About the firm:Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U S and International offices This year, we were rated one of the Top 50 Best Companies to work for according to Vault com We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!Citrin Cooperman India LLP (“CCI”), provides shared services for Citrin Cooperman Providing quality service to clients with the most efficient use of resources is always a challenge in today's professional world CCI's mission is to provide outstanding professional support to all Citrin Cooperman offices throughout the year in the areas of accounting, attest and auditing, tax compliance and consulting, business advisory, valuation, litigation support, and other professional work Job responsibilitiesResponsibilities Includes, but not limited to:Perform and assist with audits, reviews and compilations for clients in various industries under US GAAP and US GAAS Prepare and analyze financial statements and evaluate internal controls Assist with the coordination of the day-to-day duties of planning, fieldwork and wrap- up Deep understanding of accounting and reporting standards generally accepted in United State Able to do US GAAP & US GAAS research independently Primary Industry exposureHealthcareSecondary Industry ExposureCommercialDevelop reasonable time budgets and coordinate audit requests to meet time constraints and client deadlines Mentor, train and supervise lighter level staff Contribute to a strong client relationship through positive interactions with client personnel Communicate with Supervisor/ Manager and/or Director on work status and client issues that arise The ideal candidate must haveCPA (or in process) or CA with 3-5 years of experience within a public accounting firm or US auditing CPA firmExcellent verbal and written communication skills, including responsiveness to US OfficesStrong organizational skills & multi-tasking abilities are required Demonstrated teamwork and leadership skills Ability to work well independently but also work well with others Approaches projects with a sense of urgencyOutstanding analytical, organizational and project management skillsProficient in Microsoft Office ApplicationsKnowledge of Caseware, caseview or IDEA is a plus

Job Description Dream Zone, Indias largest creative competency development network, is seeking an experienced and visionary Assistant Vice President to lead its mission of building the worlds largest competence-building network for creative designers. This role requires a strategic leader with expertise in brand-building, business development, and team management, who can expand Dream Zones Pan-Indian presence through innovative partnerships and franchise models. Key Responsibilities: Business Strategy & P&L Management: Develop and implement business strategies to achieve revenue and profitability targets. Oversee financial planning, budgeting, and cost management to ensure sustainable business growth. Identify and capitalize on new business opportunities, partnerships, and market trends. Monitor industry developments to keep Livewire India ahead of competitors. Sales & Business Development: Drive student enrollments and corporate training sales through innovative marketing strategies. Build and nurture strong relationships with enterprises, educational institutions, and government agencies for business growth. Lead the expansion of Livewires training programs into new locations and regions. Represent Livewire India at industry events, conferences, and networking opportunities. Corporate Brand Identity: Drive standardization in brand identity across all existing and new DreamZone franchises to ensure world-class customer experience. Operations & Training Excellence: Ensure smooth execution of training programs, maintaining high quality and industry relevance. Optimize operational processes to enhance efficiency and student satisfaction. Oversee faculty recruitment, training, and performance management. Ensure compliance with industry certifications and accreditation requirements. Team Leadership & People Management: Lead, mentor, and inspire a high-performing team across multiple locations. Foster a culture of innovation, accountability, and customer-centricity. Conduct regular performance reviews and create professional development plans for team members. Company profile: https://caddcentre.com/ Interested candidates drop your resume to kumaresan.j@easyhire.org.in

Client Relationship and Marketing Manager | JVS Consultants Client Relationship and Marketing Manager Our client, a leading player in the corporate industrial catering service, with ambitious expansion plans, is looking for energetic and smart client relationship and marketing specialist. Ideal candidate must possess excellent communication skills, both written and spoken, pleasing personality and must be highly self-motivated. HM graduates with PG, combined with a minimum of 5 years of corporate in similar line in reputed organizations are requested to apply. Job location Kanchipuram, Tamil Nadu If you think you fit the bill and are ready to take on challenges in a fast-paced environment, this is the perfect opportunity for you. JVS Consultancy is assisting our client in finding the right talent to drive their growth. Don t miss out on this chance to be a part of a dynamic team and contribute to the success of a renowned organization. Job Category: Client relationship Marketing Job Type: Full Time Job Location: Kancheepuram Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Managing Blue chip clients and developing sound business relationship Identify & execute communications strategy as per business Requirement Recruit, train & develop team of 15-20 young professionals Managing business resources

mStreet is expanding its footprint into the residential real estate sector. As a Sales Manager -Residential , you will play a key role in building and scaling our residential vertical by driving sales, managing client relationships, and delivering profitable growth. This is an exciting opportunity for a dynamic, result-oriented sales leader who thrives in a fast-paced, high-performance environment. Role & responsibilities Lead the residential sales strategy in line with mStreets' vision of transforming the urban living experience. Generate leads through channel partners, digital campaigns, and direct outreach. Convert leads into site visits, manage client interactions, and ensure seamless closures. Build and maintain relationships with high-net-worth individuals (HNIs), investors, and end users. Collaborate with the marketing and business development teams to ensure targeted campaigns for residential properties. Track and report sales performance metrics; consistently meet or exceed monthly and quarterly sales targets. Develop strong relationships with real estate developers, builders, and aggregators to expand project listings. Stay updated with market trends, competitor offerings, and pricing strategies. Represent mStreet at real estate expos, client meetings, and other business development events. Preferred candidate profile Bachelors degree in Business, Real Estate, or a related field. 1-5 years of experience in residential sales, preferably in a real estate advisory or brokerage firm. Strong network in the real estate ecosystem (developers, brokers, HNIs). Excellent communication, negotiation, and interpersonal skills. Self-starter with strong leadership qualities and a growth mindset.

We are hiring for the government sales position in Noida, a skilled and experienced candidate who is well versed with Gem portal and has dealt with LED Tv, lights or related items. Apply directly or share cv at paramita.g@workstrive.co.in

Will be delegating responsibility to other departments and coordinate action plans for individual clients to create an execution model Shall develop and maintain assigned client relationships Shall recruit new clients to generate new business opportunities Shall develop and conduct client presentations to attract new business and support overall corporate positioning Shall identify new and creative businesses & activities to be featured, expanding the range of inventory for our customers and users Shall research and develop sales and marketing plans, including overall strategic and tactical directives Shall develop, negotiate and maintain contracts Shall coordinate and integrate sales efforts with internal operations in all disciplines Shall support marketing activities and closely work with product management to help develop new ideas that can be taken to clients Shall monitor market intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc Are responsible to respond to inbound inquiries as well as generate leads Civil Engineering back ground or work Experience( would be an advantage) Skill Sets : Excellent Written & Verbal Communication Skills Persuasion & Determination Socialiser & Entertainer Self Confidence & Aggression Organisation and planning Problem analysis and problem-solving Information management Team-leadership Formal presentation skills Adaptability Innovation Judgment & Decision-making skills

Results-oriented leader to join our expanding team across India and the Middle East. Responsible for overseeing all sales activities within a designated region. This role is critical to our continued success and will play a key part in developing and implementing strategic sales plans to achieve ambitious growth targets. Qualification Any graduate with sales experience, preferably BBA/MBA, B.Tech, B.Sc, B.Com, BCA Experience 3 to 5 years in curriculum solutions sales, especially books Salary/Compensation Responsibilities Identify potential clients in the designated territory Collaborate with sales and product teams on process improvements Lead the team in achieving sales targets and meeting personal goals Build strong client relationships for repeat business and upselling opportunities Skills Team Leadership Analytical Reporting Sales Projection Negotiation Market Analysis

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth