Client relation Executive

Job Summary:

We are looking for a proactive and personable Client Relationship Executive to manage client communications, run email campaigns, collect client feedback, and nurture long-term client relationships. The ideal candidate will have strong communication skills, be detail-oriented, and passionate about delivering excellent client experiences.

Key Responsibilities:

• Client Engagement & Retention
• Build and maintain strong, long-lasting relationships with clients.
• Serve as the main point of contact for client queries and feedback.
• Ensure client satisfaction and timely resolution of concerns.
• Campaign Management
• Plan and execute targeted email campaigns to existing and prospective clients.
• Monitor campaign performance and share reports with relevant stakeholders.
• Personalize communication to enhance client response and engagement.
• Feedback & Review Collection
• Collect and document client reviews and testimonials.
• Conduct periodic follow-ups to gather feedback and identify improvement areas.
• Share insights with internal teams for product/service enhancement.
• Follow-Up & Coordination
• Track client interactions and follow up consistently for engagement or upsell opportunities.
• Maintain accurate records of all client communication using CRM tools or internal trackers.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• 2+ years of experience in client servicing, relationship management, or similar role.
• Excellent written and verbal communication skills.
• Proficient in MS Office, email marketing tools (like Mailchimp, Zoho Campaigns), and CRM systems.
• Strong interpersonal skills and a client-focused attitude.
• Ability to multitask and manage time effectively.

Preferred Skills:

• Experience in the IT, digital marketing, or services sector.
• Familiarity with feedback collection tools like Google Forms, Typeform, etc.
• Ability to analyze campaign metrics and draw insights

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person