3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be responsible for monitoring the administrative, operational, and technical aspects along with ensuring smooth functioning of the center as a whole, with a specific focus on the Spa and Beauty Sections. Your main goal is to optimize capacity utilization and deliver high-quality services that exceed client expectations. Regularly check and take corrective measures for filling Client Programme Records and other essential documents. Make sure software entries are correct and timely, and address any necessary corrections promptly. Monitor the progress of all clients regularly and organize meetings with relevant departments to address concerns. Personally interact with clients who are not progressing as expected and coordinate with Research & Development for additional technical support. Ensure zero sessions are conducted as per Standard Operating Procedures (SOP) within specified timelines. Maintain communication between the Centre and Corporate Office. Stay updated on obesity/beauty research in your region and share relevant information with the Research & Development Department. Implement and comply with all Corporate policies at the Centre. Coordinate with Zonal head and Corporate Office to address any delays in stock availability and equipment maintenance. Collaborate with R&D for guidance on booking complicated medical cases and take corrective actions in case of wrong bookings or medical contraindications. Ensure Centers execute qualitative and quantitative tasks as specified by Corporate and R&D. Conduct periodic technical audits and reviews to ensure compliance with SOP. Identify staff training needs and ensure strict adherence to Training Nomination SOP. Review the appointment planner for optimal resource utilization. Monitor and follow up with clients, especially irregular or unsuccessful ones. Resolve escalated client issues and proactively reduce potential causes of complaints. Lead recruitment and induction processes, conduct staff orientation, and oversee sales targets achievement. Coordinate with Corporate for events and technical support. Ensure timely software entries and monitor data accuracy. Adhere to standard operating procedures, achieve budgeted sales targets, and oversee center marketing initiatives. Monitor staff operations, manage client records, and ensure compliance with statutory obligations. Conduct regular checks to maintain center cleanliness and hygiene. Offer assistance in pre-opening activities of new centers, train successor as Centre Head, and carry out any other assignments as directed by Regional Operations Head. Maintain focus on cleanliness, hygiene, customer care, and cash handling procedures. This is a full-time role with a rotational shift schedule. A minimum of 3 years of total work experience is required for this position. The work location is in-person.,

Posted 3 weeks ago

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