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1.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) Rinky 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, Rinky 7996180830
Posted 2 months ago
2.0 - 7.0 years
5 - 8 Lacs
New Delhi, Faridabad, Gurugram
Hybrid
Min 1yr exp in Customer handling,customer sucess in MNC Max exp 7 yr Graduates only *Excellent Communication* Gap not more than 6 months Salary upto 8L Fixed+ 1L Variable Max age 35 Location-Gurugram Contact@9773616747 bhartiimaginators5@gmail.com
Posted 2 months ago
0.0 - 1.0 years
0 Lacs
Gurugram
Work from Office
About Exly: Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from Indias top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in todays digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently. Website: www.exlyapp.com Requirements: Client Interaction & Support Assist team members in maintaining effective communication with clients, ensuring prompt responses and issue resolution. Support client onboarding processes and address basic queries under supervision. Automation & Workflow Assistance Learn and assist in setting up Email and WhatsApp automation for efficient communication. Monitor automation workflows and report inefficiencies or areas for improvement. Work with the team to integrate automation tools into daily operations. Webinar Assistance & Backend Operations Support webinar execution by handling backend operations, including audience engagement and technical assistance. Coordinate with the team to ensure smooth webinar management. Assist in tracking webinar performance and engagement metrics. Data Entry & Management Maintain organized records of webinars, client interactions, and automation processes. Assist in preparing reports and sharing insights with the team. Ensure accuracy and consistency in data management. Benefits: We are using technology to solve some of modernitys most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you! Work from Office Collaborative culture Vibrant and entrepreneurial work culture Healthcare insurance Career Growth opportunities
Posted 2 months ago
2.0 - 7.0 years
5 - 8 Lacs
Noida
Work from Office
Hi, We are presently hiring for Noida, Senior Account Manager - Housing.com Opening is with Retail Business- Broker Acquisition/Upsell Role & responsibilities Accountable for the entire process of lead management, sales, and business development for the region. Data management to ensure 100% coverage in assigned territory and tracking other key parameters. Client acquisition campaigns and lead generation to build a flagship brand for property services in the respective region. Accountable for service delivery and ensuring client retention. Providing market intelligence, data analytics and insights to Marketing team to launch the right promotional and customer communication initiatives. Accountable for achieving targets in the designated areas. Mapping new projects & new brokers in designated territories and acquisition of new projects and new brokers to ensure coverage across designated territory. Relationship Management with existing clients to ensure 100% coverage of new projects launched by them. Preferred candidate profile A graduation or post-graduation degree with 2 to 7 years of experience in B2B/Channel sales. Worked in a real estate business. An outgoing personality and are confident & self-motivated. Dexterity in creating and delivering presentations. Resilience and persistence. Passion for selling and dexterity in communicating with people at all levels. Strong implementation skills. Interested candidates can email their resumes to damini.sharma@housing.com or WhatsApp them to +9197112 81125
Posted 2 months ago
1.0 - 4.0 years
4 - 12 Lacs
Gurugram
Work from Office
Responsibilities: * Ad execution on Meta, Google Ads, TikTok, LinkedIn *Manage campaign execution from planning to optimization * Analyze performance using campaign analytics tools * Collaborate with clients on onboarding process
Posted 2 months ago
3.0 - 7.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Role: Customer Success Manager Digital Marketing Location: Remote (Night Shift US Clients) Experience: Minimum 3 years in a digital marketing/advertising role, preferably working with small businesses Compensation: 8-11 LPA Competitive with performance-based incentives About the Role: We are seeking a dedicated and experienced Customer Success Manager with a strong digital marketing background to join our team As the primary point of contact for our clients, you will ensure their satisfaction and long-term success by aligning their advertising goals with our agencys capabilities Your role will be critical in maintaining client relationships, managing expectations, and driving retention Key Responsibilities : Client Onboarding: Facilitate a smooth onboarding experience, ensuring clients understand the campaign process and strategic goals Work Alignment: Collaborate with clients and internal teams to translate client needs into actionable campaign plans, aligning with advertising objectives Requirements Understanding: Gather, document, and confirm client requirements for each project, ensuring clarity in expectations and deliverables Strategic Planning: Develop and present actionable plans tailored to client needs, using your expertise in digital marketing to drive campaign success Regular Sync-Ups: Conduct recurring check-ins to review campaign performance, discuss metrics, and address any client concerns, ensuring ongoing engagement Firefighting: Proactively manage any issues that arise, balancing client expectations with team capabilities and ensuring timely resolution Retention Strategies: Implement strategies to strengthen client relationships, ensuring their long-term commitment to our agency, even during challenging times Client Satisfaction: Regularly assess client happiness, conducting periodic check-ins to gather feedback and ensure a high level of satisfaction Team Coordination: Liaise with the fulfillment team to align on campaign requirements, ensuring a seamless workflow and accurate delivery Qualifications : Digital Marketing Expertise: Solid understanding of digital advertising platforms (Facebook Ads, Google Ads, etc-) and campaign metrics Client-Focused Approach: Proven experience in managing client expectations and delivering a positive client experience Strong Communication Skills: Ability to communicate campaign strategies and results clearly and effectively to clients Night Shift Availability: Comfortable working night shifts to cater to our US-based clientele Retention-Driven Mindset: A proactive approach to client retention, including problem-solving and ?firefighting? when needed Why Join Us Work from Home Opportunity Quarterly retreats Show more Show less
Posted 2 months ago
0.0 - 2.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Responsibilities: * Close deals through effective sales strategies * Meet revenue targets consistently * Acquire new clients through B2B sales techniques * Manage existing client relationships * Coordinate meetings with clients
Posted 2 months ago
1.0 - 3.0 years
1 - 4 Lacs
Chennai
Hybrid
CCompany:Kiya.ai Client:BNY Mellon Location:Chennai Work Mode:Hybrid ** Interested candidates drop resume to saarumathi.r@kiya.ai ** Client Onboarding 1-2yrs • Global KYC • Good Communication • Immediate joiners preferred • Shift - Night starts from 6 pm • Work from office Client Onboarding/Transitions/Conversions - IC1 under significant direction, conducts assigned operational and data analysis activities related to client onboarding/transitions/conversions. • Prepares for and onboards clients, opens and closes accounts and/or analyzes, reconciles and reviews incoming or outgoing data for accurate translation to platform. • Determines the best set-up for client accounts and establishes or makes updates to client accounts. • Prepares for the opening of new accounts once due diligence on KYC and AML has been completed. • Reviews the Account Opening Checklist for accuracy. • Closes off accounts by first checking for any pending activity or balances remaining in the account. • Conducts pre-transition/conversion testing and quality review of client data. • Escalates findings to senior colleagues or assigned transition consultant. • Responsible for the daily workflow of client transition/conversion operational and data analysis, monitoring each component of the transition/conversion including data requirements, regulatory and compliance impact and data transfer, coordination with third parties, etc. • Assist with managing transitions/conversions by developing transition/conversion plans along with timelines, assessing key resource requirements and identifying critical paths. • Coordinate with different departments to complete tasks and documentation in time. • Communicate progress to team and escalate issues or potential project delays. • Provides project management to maintain and support less complex client relationships. • Works closely with and provide support for Transition Consulting, • Relationship Management and Account Management teams to ensure knowledge of client priorities and preferences and a seamless client experience. • No direct reports. • May have people management responsibilities in some geographies. • Responsible for small, less complex clients or supports non-complex project phases and contributes to the achievement of team objectives. • Bachelors degree or the equivalent combination of education and experience is required. • Advanced/graduate degree preferred. • 1-2 yrs Work experience preferred. Experience in client-facing or project management preferred. Applicable local/regional licenses or certifications as required by the business.
Posted 2 months ago
2.0 - 3.0 years
0 - 0 Lacs
Chennai
Work from Office
Role & responsibilities As a Client Administrator, you will work closely with Advisory teams and the Risk and Compliance Team at BDO UAE to facilitate the conflict mitigation and adherence to standards of ethics and maintaining high standards of client service and regulatory compliance. It is beneficial that the candidate has a background in Compliance with focus on IESBA Code, Independence standards and other ethical requirements. Adhere to the highest degree of integrity, professional standards and strict confidentiality. Collaborate with various stakeholders to ensure compliance with the applicable independence standards, promote a culture of integrity and mitigate risk. Act as the primary point of contact with the client during the onboarding process, and coordinate with engagement team and the Risk and Compliance Team to effectively ensure that onboarding requirements around conflict of interest are completed and met in compliance with the IESBA Code and BDO Global Standards. These would include. a) Communicate effectively to gather necessary Client information and documentation from the clients. b) Collect and verify client information and update the ERP system with up to date Client Information and initiate the conflict of interest prior to a proposal being sent to the client. c) Liaise with the R&C Team to complete international conflict checks and ensuring effective assessment of any conflicts through communication between the engagement teams and BDO Member Firms. d) In case of PIE Clients, assess the criteria and ensure that mandatory approvals and restrictions are in place. e) Assist in preparing the client acceptance form in the ERP system against valid Client Risk Assessment and ensure that all client data is accurate and up to date, prior to the review by the Engagement Manager. f) Prepare and review legal documents (e.g. Non-Disclosure Agreement, Terms of Business) related to client onboarding To have monitoring responsibilities for routine processes and report exceptions to the reporting manager. Assist in implementing effective controls within the Advisory Team to ensure that client risks to the firm are captured effectively. Keep up to date with developments in Independence rules, IESBA Code updates, and other Global updates to policies and procedures. Preferred candidate profile Education: Bachelors degree in business administration, Commerce, Accounting, or Law is a minimum requirement. Candidate specialized degree, such as a Bachelor of Laws (LLB) or certifications like CFE (preferred). Experience: 2+ years of relevant experience Communication: Excellent verbal and written communication skills. Ability to articulate complex information clearly and concisely. Organizational Skills: Strong attention to detail and ability to manage multiple priorities effectively. Problem-Solving: Analytical mindset with the ability to troubleshoot issues and find practical solutions. Any other compliance certification is encouraged Key Competencies Self-driven and ethical Able to think risk be skeptical Effectively manage time, projects and resources Quick learner Team player Excellent communication and people skills
Posted 2 months ago
1.0 - 2.0 years
3 - 6 Lacs
Mumbai, New Delhi, Delhi / NCR
Work from Office
Qualifications Bachelor's/Master's degree with 1-2 years of experience in qualitative research, Due Diligence, or a similar role. Proficiency in utilizing various research tools and databases. Skills Required Preparation of different levels of Due Diligence Reports for Global Clients. To conduct qualitative research in a timely manner on companies and individuals for the varying businesses and/or compliance requirements of the clients, performing due diligence checks. Preparing of reports with corporate records research, directorship, regulatory, bankruptcy and litigation checks for subject company/individual from various countries. Research and analyse the politically exposed persons (PEP's), their family members and potentially high-risk associates worldwide. Utilize the latest media sources and other proprietary databases to obtain in depth information on the subject Company and/or individual. Analysing the various media sources, credit history, court website and press articles to evaluate positive as well as negative coverage on the subject Company and/or individual to understand the risk involved. Assessing various risks relating to sanctions, white collar crimes, corporate frauds, money laundering, regulatory breaches, and various other risk factors and operational risks. Reports aimed to identify any potential risk factors associated with companies and individuals so that the clients can make informed decisions. Drafting skills based on effective comprehension and summarization. Enriching the existing sources of databases. Identifying data inconsistencies during initial investigations in order to correct errors and ensure the highest standards of quality. Proficiency in utilizing various research tools and databasesincluding Lexis Nexis, Factiva, Comply Advantage, World Compliance, World Check, Dow Jones, etc. Strong analytical skills with the ability to interpret complex data from multiple sources. Excellent written and verbal communication skills, with the ability to convey findings clearly and concisely. Attention to detail and accuracy in data collection and analysis. Ability to work efficiently under tight deadlines and manage multiple projects simultaneously. Effective time management skills and close attention to detail Proficiency in using various research tools, databases, and Microsoft Office Suite. Effective time management skills and close attention to detail Proficiency in using various research tools, databases, and Microsoft Office Suite.
Posted 2 months ago
1.0 - 6.0 years
4 - 7 Lacs
Gurugram
Work from Office
Account Manager in Influencer Marketing is responsible for onboarding new brands and managing relationships with existing clients They act as the key point of contact ensuring seamless campaign execution and client satisfaction from start to finish
Posted 2 months ago
3.0 - 8.0 years
5 - 11 Lacs
Chennai
Work from Office
hiring for Assistant Manager ( AML/ KYC) Banking experience is Mandate. Client On boarding/ Client Merchant Experience. At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Carry out AML / KYC reviews on customer files by gathering information gained either from the public domain and / or from client and customer. Monitoring of customer transactions and identifying suspicious behavior to provide a complete picture of customer activity. Respond to requests for information regarding appropriate KYC documents by conducting the necessary due diligence review for Low/Medium/High risk customers. Proactively manage your own allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role. Update metrics trackers accurately and in a timely manner including client and relevant workflow systems. Work collaboratively to drive ideas / solutions with pear, Team Leaders and managers which improve client and PwC's efficiency process. Implement and adapt to new or changing processes quickly. Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients. Preferred skills Experience in AML / KYC processes and procedures or willingness to learn. Knowledge of regulatory developments driving the industry and key issues affecting regulated firms. Experience in dealing with different types of company structures in different jurisdictions, funds and banking products. Experience in dealing with transaction monitoring and escalations of suspicious activity on customer accounts and protocols. A high level of attention to detail and a strong focus on quality and experience following strict processes and requirements. Experience in conducting peer quality reviews and strong coaching and feedback skills. Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems. Proven KYC / AML experience gained within the financial services sector. Strong written and verbal communication skills. Ability to manage own performance and meet targets in fast paced, pressured environment. Academic and Professional Experience Associate Degree with an Accounting or Finance specialization Work experience in AML / KYC would be an asset. Please share Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 Best Regards Ramya V
Posted 2 months ago
0.0 - 3.0 years
0 - 2 Lacs
Noida
Work from Office
Proven experience in IT sales and lead generation. Strong communication, negotiation, and presentation skills. Experience in using CRM tools and sales tracking systems. Knowledge of IT products, solutions, and services. Internal hiring.
Posted 2 months ago
2.0 - 7.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Hi, We are presently hiring for Bangalore, Senior Account Manager - Housing.com Opening is with Retail Business- Broker Acquisition/Upsell Role & responsibilities Accountable for the entire process of lead management, sales, and business development for the region. Data management to ensure 100% coverage in assigned territory and tracking other key parameters. Client acquisition campaigns and lead generation to build a flagship brand for property services in the respective region. Accountable for service delivery and ensuring client retention. Providing market intelligence, data analytics and insights to Marketing team to launch the right promotional and customer communication initiatives. Accountable for achieving targets in the designated areas. Mapping new projects & new brokers in designated territories and acquisition of new projects and new brokers to ensure coverage across designated territory. Relationship Management with existing clients to ensure 100% coverage of new projects launched by them. Preferred candidate profile A graduation or post-graduation degree with 2 to 7 years of experience in B2B/Channel sales. Worked in a real estate business. An outgoing personality and are confident & self-motivated. Dexterity in creating and delivering presentations. Resilience and persistence. Passion for selling and dexterity in communicating with people at all levels. Strong implementation skills.
Posted 2 months ago
0.0 - 4.0 years
1 - 3 Lacs
Gurugram
Work from Office
Hiring for Business Development Executive. Drive revenue growth through new client acquisitions Meet with clients regularly for relationship building Generate leads, close deals, onboard clients Report on business performance and opportunities interested candidate Send Me Updated CV On WhatsApp 9315987720 Develop new business opportunities through market research and networking. Manage existing client relationships for continued growth.
Posted 2 months ago
3.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. - Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices. - Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals. - Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions. - Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. - Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently. - Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention. Qualifications: - Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry. - Education: Bachelor's degree in Business, Marketing, or a related field. - Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions. - Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers. - Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs. - Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management. - Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service. What We Offer: - The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup. - Compensation: Competitive (Based on Experience) + Performance-Based Incentives + Equity. - Competitive compensation package with performance-based incentives and equity options. - A collaborative and innovative work environment that fosters creativity and professional development. - Career growth and development opportunities as the company expands. - Employment Type: fulltime - Experience Level: mid-senior-level - Work Experience (years): 3 - 7 Years - Education: Bachelor's Degree
Posted 2 months ago
7.0 - 10.0 years
6 - 12 Lacs
Chennai
Work from Office
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Job Title: Team Lead Job Summary: We are looking for an experienced and motivated Team Lead to oversee daily trade support functions and manage a team responsible for post-trade processing across multiple asset classes. This leadership role involves ensuring operational efficiency, minimizing risk, and maintaining strong relationships with internal stakeholders and external counterparties. Key Responsibilities: - Should possess diverse knowledge into the investment banking domain. - Should have been part of operations management in the areas of Investment Banking (Account Operations/Maintenance, and Wealth Management etc. - Manage customer onboarding / account opening project for a US based firm - Engage with customer to drive process transition. Contribute and actively manage transition scoping, documentation, KPI adherence etc. - Devise training plan for new associates and drive it to ensure optimal skilling of resources per process needs - Manage team of associates and senior associates effectively to ensure timely and accurate delivery - Regular connect with onshore stakeholders for process updates, discuss teams performance and seek regular feedback - Conduct secondary reviews to check for the work done by the team - Primary contact for expertise on process standard operating procedures. - Initiate and coordinate client outreach for fetching client documentations and any additional information - Able to identify red flags and judge the need for escalation - Able to meet volume and quality check targets to meet service level agreements without compromising on quality - Identify, recommend and implement process efficiencies Required Qualifications: Bachelors/master's degree in finance, Business, Economics, or related field. 7- 9 years of experience in Accounts Ops within Investment Banking or Capital Markets. Proven leadership experience, with a track record of managing teams in a high-pressure environment. Excellent problem-solving, communication, and stakeholder management skills. High attention to detail and a proactive, solution-oriented mind-set. We offer: 1. Chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally. 2. An opportunity to work as part of a dynamic, ambitious and international team in an informal and pleasant working environment. Regards, Incedo HR Team
Posted 2 months ago
3.0 - 8.0 years
4 - 9 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Role & responsibilities Handling New Business Development for Executive Search firm New client Acquisition Management Strategic Management Understanding the hiring trends in IT Industries & Non IT Industries for client Acquisition. Empanelment for Recruitment solutions Great speaker & hardcore go getter WFO at Malad Location Monday - Saturday (2nd & 4th Saturday off)
Posted 2 months ago
4.0 - 9.0 years
10 - 12 Lacs
Chandigarh, Nagpur, Baddi
Work from Office
Onboarding buyer on platform by through cold calls, reference meeting, direct meeting Training and guiding buyers to raise buying requirement (RFQ) Coordinating with supply team for quotes and ensure maximum conversion of RFQ Cross selling platform Required Candidate profile Male Candidates only Good Communication skills with B2B sales experience Qualification: Graduation/ Post Graduation/Diploma Experience: Minimum 4 + years in B2B Sales (Industrial Sales/Banking/NBFC) Perks and benefits TADA and Unlimited Incentives
Posted 2 months ago
4.0 - 9.0 years
8 - 10 Lacs
Hyderabad
Work from Office
Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance
Posted 2 months ago
2.0 - 5.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Role Overview We are looking for an experienced Customer Success Specialist to lead our enterprise customer success strategy. You will manage relationships with senior leaders, optimize customer ROI, and ensure a smooth end-to-end customer journey. You will create scalable playbooks, manage feedback, drive growth within enterprise accounts, and work towards sustainability goals for our clients in the fashion and textile industries. Key Responsibilities Customer Success Strategy & Playbooks Develop and execute customer success playbooks to drive adoption, value, and ROI. Create digital content (guides, videos, webinars) to support users and scale success. Own the full customer lifecycle onboarding, adoption, expansion, and retention. Serve as the primary point of contact and "face of GreenStitch" for enterprise customers. Client Relationship & Growth Build and nurture relationships with enterprise clients. Partner with customers to identify growth opportunities, upsells, and cross-sells. Develop strategies to expand accounts within large enterprises, driving long-term value. Metrics & Feedback Management Define and track key customer success metrics (e.g., adoption rates, retention, NPS). Manage and triage customer feedback, proactively resolving challenges and driving solutions. Advocate for customer needs and provide insights to the product and engineering teams. Sustainability Insights & Strategic Problem Solving Utilise your industry knowledge to help clients understand and act on sustainability insights related to decarbonisation and emission reduction. Collaborate with internal teams to resolve client concerns and tailor solutions to meet operational and sustainability goals. Storytelling & Relationship Building Share customer success stories, case studies, and use cases to demonstrate ROI and impact. Cultivate champion users who drive product adoption across their organizations. Required Skills and Qualifications Experience 25 years of experience in a customer success or client-facing role, ideally in a top-tier enterprise SaaS company. Proven ability to handle enterprise clients with professionalism and strategic thinking. Industry Knowledge Familiarity with the fashion and textile industry, particularly sustainability trends and challenges. Strong understanding of customer success frameworks, playbooks, and metrics. Skills Strong problem-solving skills and the ability to proactively resolve complex challenges. Fluency in Hindi and English (spoken and written) is mandatory. Excellent communication, presentation, and relationship-building skills. Personal Qualities Passion for making a positive global impact, particularly in climate-tech and sustainability. A self-sufficient learner who takes initiative and embraces challenges. Ability to balance technical knowledge with empathy and strong relationship-building skills. What We Offer Opportunity to learn, grow, and lead in a mission-driven startup environment. Interface with industry leaders and contribute to the next wave of digital transformation in sustainability and ESG. Competitive compensation and meaningful equity ownership. Industry-leading healthcare benefits to support your well-being. Quarterly on-sites with the full company to collaborate, align, and bond as a team.
Posted 2 months ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hi We are hiring for the Leading ITES Company for Sr. Associate KYC Onboarding Role. Key Highlights: a) Any Graduate / Under Grad with Min 1 Year Experience in KYC Onboarding b) Knowledge of AML and KYC regulations and best practices. c) Analytical and critical thinking skills. d) Attention to detail and strong organizational abilities. e) Effective communication and teamwork skills. f) 5 Days Work A KYC Onboarding job typically involves ensuring new clients adhere to Know Your Customer (KYC) regulations and policies by verifying their identity and assessing potential risks. This includes collecting, reviewing, and verifying documents, conducting due diligence, and flagging any suspicious activity. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 Responsibilities: Data Collection and Verification: Gathering, reviewing, and verifying customer documentation like proof of identity and address. Due Diligence: Conducting thorough due diligence on new clients, including individuals, corporations, and institutional clients. Risk Assessment: Assessing client risk profiles, including screening for politically exposed persons (PEPs), sanctions, and adverse media. Compliance: Ensuring all KYC procedures comply with regulatory requirements and internal policies. Documentation: Maintaining accurate records of KYC procedures and client information. Communication: Liaising with internal teams and clients to address any KYC-related issues and ensure compliance. Continuous Improvement: Staying informed about changes in regulations and implementing improvements in KYC processes
Posted 2 months ago
9.0 - 14.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact Scope HR Karthik - 9008042208 DIRECT EMAIL -Karthik_Venkat@resourcepro.in Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Assistant Manager Minimum 9 years experience, 3-5 years management experience Experience for Operations Manager Minimum 14 years experience, 7-10 years management experience Experience for Director Minimum 20 years experience, 10-15 years management experience Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in
Posted 2 months ago
1.0 - 6.0 years
1 - 3 Lacs
Gurugram
Work from Office
Business Development Executive (BDE) in Gurgaon! Key details: -Location: ILD Trade Gurgaon -Experience: B2B sales/pharmacy -Role: Onboard pharmacy stores, drive partner growth Interested candidates, share your CV at abhishek.kumar@kwikmedi.com Health insurance Annual bonus Provident fund
Posted 2 months ago
5.0 - 10.0 years
4 - 6 Lacs
Jaipur
Work from Office
#hiring Position - Relationship Manager Experience - minimum 5+years Job Purpose: To maximize the sales of a company's goods or services by making powerful and successful sales presentations in different settings to crack profitable deals and referrals also identifying new markets and business opportunities thereby achieve sales targets. Job Responsibility: 1. Independently achieve stretched targets in a result-focused environment. 2. To identify potential customers, create and close new business opportunities in line with the strategic direction of the company. 3. Ensure member acquisition targets are achieved as per the company norms through different sources. 4. To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met always. 5. Ensure member is updated on all the recent updates from the organization. 6. To prepare sales proposals for prospective clients. 7. Regular liaison sales/Pre-sales and member relations department. 8. Identifying new markets and business opportunities thereby providing unexplored avenues. Skill Required: Possess the ability to perform independently. Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure. Should possess sound knowledge about the local market and local language. Possess strong communication skills. What is in it for you? Grooming and Development as a sales person Developing competencies by dealing with High Profile Customers Creating Value proposition for customers selling them holiday memberships High Earning potential through Incentives Defined Career Growth path Regards, Neha Khandelwal neha.k@ipsgroup.co.in
Posted 2 months ago
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