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1.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Devising and organising Business scenarios and Test cases inline with Business requirements Creating Cross Reference matrix to ensure coverage of Testing during UAT Devising Test plans & UAT approach for each delivery cycle and seeking approval from UAT Manager Liaise with UAT users to perform UAT, secure signoffs and update results in ALM Ensure delivery of all agreed deliverables with no compromise on quality Establish and maintain a partnership with Group Technology counterparts and Business UAT partners Responsible for upkeep and transparency of all JIRA tickets as well as ensuring work estimations are as accurate as possible as well as providing clear updates and escalations in the daily scrum calls The candidate must be willing to learn new technologies and employ them where required and find solutions to the business problems The candidate must thrive to deliver projects at the minimal possible time to meet business requirements Be transparent and escalate issues to stakeholders to find best course of actions Foster an innovative approach to bring in new methods and means Your skills and experience Skills Strong communicator as the role will be business facing and requires interaction with a diverse set of stakeholders. Prior experience of participating inUAT projects Experience of Client Screening, Anti-Money Laundering (AML), KYC systems/processes Experience in Financial Services with a good understanding of core banking products Experience in working with global delivery teams KYC tools and Fircosoft / Workbench application experience would be an added plus Competencies An experienced UAT analyst with a good knowledge of SDLC / Agile methodology Able to communicate effectively with Stakeholders and be able to prioritise and deliver according to strict timelines and quality standards Able to work independently as well as work as part of the team Ability to follow the defined compliance process and where required enhance the process with support from UAT Manager Must be flexible to accommodates potential spikes in workload during testing and able to adapt to changing requirements/priorities. Education / Certification Graduates (BTech, MCA, BCA, MBA) with good academic records.
Posted 1 month ago
1.0 - 6.0 years
1 - 3 Lacs
Hyderabad/ Secunderabad
Work from Office
We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Interested Candidates can share resume - pujita.verma@tradeindia.com 7054121294 - whatsapp (Message only)
Posted 1 month ago
6.0 - 8.0 years
2 - 4 Lacs
Pune
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-8 years of experience in KYC analysis. Roles and Responsibility Conduct thorough KYC checks on clients and customers. Analyze financial data and transactions to identify potential risks and discrepancies. Develop and implement effective mitigation strategies to prevent fraud and compliance issues. Collaborate with cross-functional teams to ensure seamless integration of KYC processes. Stay updated with regulatory requirements and industry trends to enhance KYC procedures. Provide exceptional customer service and support to internal stakeholders. Job Requirements Strong understanding of KYC regulations and industry standards. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in financial analysis and transaction monitoring tools. Strong communication and interpersonal skills to build relationships with internal stakeholders. Experience working in an IT Services & Consulting environment is preferred.
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Khanna
Work from Office
Were hiring! Generate leads, make outbound calls, and close deals. Achieve sales targets while maintaining client records in CRM. Strong communication skills and prior experience preferred. Competitive salary + incentives.
Posted 1 month ago
6.0 - 9.0 years
8 - 11 Lacs
Pune
Work from Office
We are looking for a highly skilled and experienced Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-9 years of experience in KYC analysis. Roles and Responsibility Conduct thorough analysis of customer data to identify potential risks and ensure compliance with regulatory requirements. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with industry trends and regulatory changes to ensure the organization's compliance. Maintain accurate records of all analysis and risk mitigation activities. Job Requirements Strong understanding of KYC regulations and industry standards. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Effective communication and interpersonal skills, with the ability to collaborate with diverse teams. Proficiency in relevant software applications and tools. Strong knowledge of financial services industry operations and regulations.
Posted 1 month ago
3.0 - 7.0 years
4 - 7 Lacs
Mumbai
Work from Office
Meet with prospects to understand their requirements and present appropriate solutions. Build and maintain strong relationships with prospects and existing clients. Proactively identify new business opportunities and markets for growth.
Posted 1 month ago
5.0 - 10.0 years
1 - 4 Lacs
Noida
Work from Office
company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=5 to 12 , jd= Job Role Conversion Analyst Job Location Hyderabad, Bangalore Job Type FTE JD We are seeking a highly skilled and experienced Contract Implementation Analyst to join our team on a contractual basis. The ideal candidate will have a strong background in financial services and a deep understanding of reconciliation processes. You will be responsible for implementing our enterprise reconciliation product, ensuring seamless integration with client systems, and providing ongoing support. Key Responsibilities: Solution Implementation: Analyze client requirements to determine the optimal configuration of our product reconciliation. Design and implement customized solutions tailored to specific client needs. Configure and integrate the product with various systems and data sources. Test and validate the implemented solutions to ensure accuracy and performance. Client Onboarding: Conduct thorough onboarding sessions with clients to understand their business processes and pain points. Provide comprehensive training and support to clients on product usage and best practices. Technical Expertise: Leverage your strong technical skills to troubleshoot and resolve complex issues. Stay up to date with the latest industry trends and technologies. Required Skills and Experience: A bachelor’s or higher degree in Computer Science, Computer Engineering, or similar discipline. 4+ years of experience in financial services, preferably in reconciliations space. Deep understanding of financial concepts, including reconciliation, matching, and exception management. Proven expertise in implementing reconciliation solutions. Strong technical skills, including SQL, ETL, and data analysis. Experience with ISO20022 standards is a plus. Familiarity with TLM, Duco, and IntelliMatch is a significant advantage. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge in Cloud (AWS, Azure) Architecture , Title=Conversion Analyst, ref=6566203
Posted 1 month ago
1.0 - 5.0 years
2 - 6 Lacs
Pune
Work from Office
We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in transaction monitoring and analysis, with excellent analytical and problem-solving skills. Roles and Responsibility Conduct thorough analysis of transactions to identify potential risks and anomalies. Develop and implement effective transaction monitoring strategies to prevent fraud and suspicious activities. Collaborate with cross-functional teams to investigate and resolve complex issues. Analyze data trends and patterns to provide insights for business decisions. Stay up-to-date with industry developments and regulatory requirements related to transaction monitoring. Maintain accurate records and reports of all transactions and analysis. Job Requirements Strong understanding of transaction monitoring principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and collaboration skills, with the ability to work with diverse stakeholders. Experience with data analysis tools and technologies, such as Excel and SQL. Knowledge of regulatory requirements related to transaction monitoring, such as anti-money laundering laws.
Posted 1 month ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Immediate Joining for KYC profile Bangalore location 5 days work 2 week off 1 way cab Rotational shift & off No Notice Permanent Role Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 month ago
0.0 - 2.0 years
1 - 1 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage client relationships through onboarding & handling. * Generate revenue through target achievement. * Drive sales growth through business dev & cold calling. * Acquire new clients, achieve targets. Work from home Performance bonus
Posted 1 month ago
1.0 - 6.0 years
7 - 10 Lacs
Nashik
Work from Office
Job Description: Business Development: Sell online Property solutions to clients-Real Estate Developers and Consultants by assessing their business requirements and tailor pitch the solutions. Business Acquisition: Achieve sales targets by growing business through acquiring new clients from assigned territory. Lead Generation: Developing a database of qualified leads through referrals, telephone canvassing and cold calling and establishing relationships. Client Service & Engagement: Actively engage with the customers by monitoring product delivery, demonstrations and trainings. Closure & Collection: Manage prospects, negotiate and freeze on commercials taking them to a logical closure with required documentation and ensure timely collection. Process Compliance: Partner with other departments (i.e. Legal, Finance, product) to ensure process compliance and adherence to guidelines. Role Expectation Candidate should have their own convenience Willingness for client meeting and New Acquisition/ onboarding Should be open to work as a team player Should work Independently and self-motivated to work as individual
Posted 1 month ago
1.0 - 6.0 years
7 - 10 Lacs
Nagpur
Work from Office
Job Description: Business Development: Sell online Property solutions to clients-Real Estate Developers and Consultants by assessing their business requirements and tailor pitch the solutions. Business Acquisition: Achieve sales targets by growing business through acquiring new clients from assigned territory. Lead Generation: Developing a database of qualified leads through referrals, telephone canvassing and cold calling and establishing relationships. Client Service & Engagement: Actively engage with the customers by monitoring product delivery, demonstrations and trainings. Closure & Collection: Manage prospects, negotiate and freeze on commercials taking them to a logical closure with required documentation and ensure timely collection. Process Compliance: Partner with other departments (i.e. Legal, Finance, product) to ensure process compliance and adherence to guidelines. Role Expectation Candidate should have their own convenience Willingness for client meeting and New Acquisition/ onboarding Should be open to work as a team player Should work Independently and self-motivated to work as individual
Posted 1 month ago
2.0 - 7.0 years
7 - 10 Lacs
Gurugram
Work from Office
10-US Shift from 6:30pm to 3:30am IST Job Description: - 1-Identify and pursue potential customers or clients through various sales channels, such as cold calling, networking, and referrals. 2-Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points. 3-Deliver compelling product and service presentations to showcase OYO's value and address client questions head-on. 4-Convert leads into sales by resolving client concerns and guiding them through the process. 5-Effective prioritization and organization of tasks to maximize productivity and meet sales targets within deadlines. 6-Establish, maintain and strengthen relationships with (owners, key decision makers) for long term success. 7-Coordinate with the cross-functional teams to ensure business target achievements and meeting expectations on service delivery. 8-Ensure the success of partners through continuous key account management, revenue monitoring, account analysis to identify levers of growth for the partner. 9-Train partners on technology, growth and policy updates from OYO's network. Ensure that your daily actions and decisions align with our companys purpose. Preferred candidate profile
Posted 1 month ago
2.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. Your key responsibilities Devising and organising Business scenarios and Test cases inline with Business requirements Creating Cross Reference matrix to ensure coverage of Testing during UAT Devising Test plans & UAT approach for each delivery cycle and seeking approval from UAT Manager Liaise with UAT users to perform UAT, secure signoffs and update results in ALM Ensure delivery of all agreed deliverables with no compromise on quality Establish and maintain a partnership with Group Technology counterparts and Business UAT partners Your skills and experience Skills Strong communicator as the role will be business facing and requires interaction with a diverse set of stakeholders. Prior experience of participating inUAT projects Experience of Client Screening, Anti-Money Laundering (AML), KYC systems/processes Experience in Financial Services with a good understanding of core banking products Experience in working with International delivery teams KYC tools and Fircosoft application experience would be an added plus Skill and Competencies An experienced UAT analyst with a good knowledge of SDLC / Agile methodology Able to communicate effectively with Stakeholders and be able to prioritise and deliver according to strict timelines and quality standards Able to work independently as well as work as part of the team Ability to follow the defined compliance process and where required enhance the process with support from UAT Manager Must be flexible to accommodates potential spikes in workload during testing and able to adapt to changing requirements/priorities.
Posted 1 month ago
1.0 - 6.0 years
7 - 10 Lacs
Jaipur
Work from Office
Job Description: Business Development: Sell online Property solutions to clients-Real Estate Developers and Consultants by assessing their business requirements and tailor pitch the solutions. Business Acquisition: Achieve sales targets by growing business through acquiring new clients from assigned territory. Lead Generation: Developing a database of qualified leads through referrals, telephone canvassing and cold calling and establishing relationships. Client Service & Engagement: Actively engage with the customers by monitoring product delivery, demonstrations and trainings. Closure & Collection: Manage prospects, negotiate and freeze on commercials taking them to a logical closure with required documentation and ensure timely collection. Process Compliance: Partner with other departments (i.e. Legal, Finance, product) to ensure process compliance and adherence to guidelines. Role Expectation Candidate should have their own convenience Willingness for client meeting and New Acquisition/ onboarding Should be open to work as a team player Should work Independently and self-motivated to work as individual
Posted 1 month ago
4.0 - 8.0 years
10 - 15 Lacs
Mumbai
Work from Office
CRISIL is a global analytical company providing ratings, research, and risk and policy advisory services. We are India's leading ratings agency. We are also the foremost provider of high-end research to the world's largest banks and leading corporations. With sustainable competitive advantage arising from our strong brand, unmatched credibility, market leadership across businesses, and large customer base, we deliver analysis, opinions, and solutions that make markets function better. Department : Large Corporate Group - Ratings-Business Development Roles and Responsibilities Job Role: Good experience in sales domain. Experience in a client onboarding and relationship building role Acquiring new clients. Excellent interpersonal and presentation skills Excellent English communication skills: both written and oral Need to have good exposure or experience in handling financial products Good understanding of debt markets. Responsible for the origination of Rating Business for the mid/Large Corporate Group in the given region. Responsible for maintaining and enhancing strong relationship with existing and new client acquisition. Identify unrated clients and facilitate them in migrating from unrated domain to rated domain and also help them leverage rating for fund raising Building MIS & market intelligence about competitors, preparing geography wise and service wise sales plans and achieving them Maintaining a thorough understanding of the clients industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry Meeting quarterly and annual sales revenue targets.
Posted 1 month ago
0.0 - 5.0 years
0 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Job description Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. How to Apply: For More Details Call HR John 6362028414 and 9964080000
Posted 1 month ago
1.0 - 2.0 years
10 - 12 Lacs
Bengaluru
Work from Office
Role Overview We are looking for a Project Manager who can drive the successful implementation of high-stakes projects for top enterprises such as Flipkart, Amazon, Swiggy, Hindalco , Gati . You will work cross-functionally to ensure seamless deployment, data-backed decision-making, and long-term project stability. Key Responsibilities Lead and manage enterprise implementation projects from scoping to post-go-live stabilization Collaborate closely with internal teams (Tech, Product, Customer Success) and client stakeholders Build detailed project plans with clear milestones, risks, and escalation paths Monitor performance using dashboards and metrics; track KPIs to drive success Use Excel and data tools to analyze trends, identify issues, and recommend actions Conduct reviews, demos, and documentation throughout the project lifecycle Ensure seamless client onboarding and adoption of Intugines platform Must-Have Skills Preferred 1-2 years of experience in project management, client delivery, or program implementation Strong data analytics skills Excel (pivot tables, lookups, dashboards), reporting, insights Ability to handle multiple projects in a fast-paced, client-facing environment Excellent communication, problem-solving, and stakeholder management abilities Bonus: Exposure to SaaS, logistics, or enterprise technology products Nice-to-Have Skills Experience with SQL, Tableau, or other BI tools Understanding of supply chain operations and logistics workflows Familiarity with tools like JIRA,Postmen or similar project management platforms
Posted 1 month ago
6.0 - 9.0 years
9 - 15 Lacs
Bengaluru
Hybrid
Job Title: KYC Control & Support Associate Location: Bangalore, India Role Description Institutional Cash Management / Trade Finance for Financial Institutions Our global suite of cash management services offers a wide range of solutions to meet clients specific requirements thereby providing them with the time and means to concentrate on their core business. Furthermore, our market leading products and services enable our clients to reduce transaction costs, consolidate operations and expand revenue opportunities. Our award-winning client service centres are in all the relevant financial centres worldwide, providing clients with access to an unrivalled global network. The Client KYC Officer supports the Institutional Cash Management/Trade Finance team covering financial institution clients within the respective team. The position works directly with the Accountable Client Owner (ACO) responsible for the client relationships with our correspondent banking/trade finance clients to complete client KYC adoptions and reviews, ensuring strict adherence to Deutsche Banks KYC / Anti Money Laundering (AML) Compliance requirements. Further, the role also fulfils important support functions in the non-financial risk management of client relationships, such as analysis of clients transaction flow. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role key to the first line of defence role of the business. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Actively coordinate and drive any Audit & Control requirements related to all KYC related aspects. Provide end to end support and updates as required by the ICM/TFFI Mgmt on any audit related and administrative record keeping and reporting. Actively Assist & Support KYC Officers on any/all admin & IT related issues, bottlenecks, coordination, feedback & reporting. Ensure effective and proactive tracking of IT issues and drive them to resolution through active follow up with IT Business Resolution Teams and IT Support Teams. Liaise, track and assist on all administrative requirements as requested or handed over my the ICM/TFFI Sr Leadership. Gather inputs from the KYCO population and other relevant teams to build assessments on any ongoing or anticipated issues or bottlenecks in the KYC process. Your skills and experience A total of 5-6 years of experience in MIS/Audit reporting and/or coordination related to KYC domain is desired. Strong reporting, presentation, assessment skills and fluency in written and spoken English required. Excellent communication skills and the ability to build and maintain relationships with colleagues and clients at all levels of seniority Accuracy, diligence, and the ability to deliver high quality results/reports within tight deadlines combined with strong analytical skills and ability to work under pressure. Demonstrable project/ process management experience required. Ability to work with/in teams to derive appropriate results as required by the Team Lead.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Rajkot, Surat, Vadodara
Work from Office
Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Identify new business opportunities by acquiring new clients and expanding existing ones' services. Coordinate with internal teams to ensure seamless onboarding process for new clients. Develop strong client engagement strategies to foster long-term partnerships. Conduct regular meetings with clients to understand their needs and provide tailored solutions. Perks and Benefits : Our greatest assets are the IndiaMARTians. 900+ Employee promotions in the last financial year. ILEAP Policy : Every year, each employee is allocated up to 1 lac to enhance their skills by enrolling & completing educational programs of their choice. Added benefits : Mediclaim + Life Personal insurance Weekly conveyance policy
Posted 1 month ago
14.0 - 19.0 years
25 - 40 Lacs
Navi Mumbai
Work from Office
Job Title: Deputy General Manager / Senior Manager : Business Relationship Management (Customer Success & Engagement) Location: Airoli (On-Site) Employment Type: Full-Time Experience: 14 to 20 years Job Purpose The Business Relationship Manager (BRM) is responsible for maintaining and developing relationships between ABG HR leadership, BCOEs, GCOEs, and Seamex functions. The BRM acts as a strategic interface between the business and Seamex, ensuring that services align with evolving business needs and objectives. The role fosters productive engagements, drives customer advocacy, and builds customer stickiness across the organization. Key Requirements Proven expertise in customer engagement strategy design and execution. Demonstrated ability to drive customer success initiatives that improve service adoption, satisfaction, and business impact. Strong stakeholder management and relationship-building skills with internal and external customers. Strategic mindset with experience in aligning service capabilities to business goals. Excellent communication, negotiation, and influence skills. Ability to lead cross-functional collaboration across diverse teams and geographies. Experience in designing and deploying customer communication and connect frameworks. Strong program/project management experience, particularly in a shared services or consulting environment. Key Responsibilities: Set up and Rollout of BRM Function Define, design, and deploy the BRM framework. Build and implement the customer communication and engagement model. Lead customer engagement initiatives to drive business alignment and collaboration across Seamex functions. Relationship Management Establish and sustain productive relationships with key business stakeholders and Seamex teams. Act as a trusted advisor to business units, aligning Seamex solutions with strategic objectives. Promote a culture of collaboration and continuous improvement. Strategy and Planning Understand business strategies and relay them into actionable insights for Seamex functions. Keep stakeholders informed with timely updates and reports. Align Seamex's capabilities with long-term business objectives. Communication and Advocacy Advocate Seamex service capabilities and digital offerings to business stakeholders. Drive adoption and utilization of Seamex services. Channel business feedback into Seamex to improve customer-centric service delivery. Account Management Develop and track KPIs to measure the effectiveness of BRM engagement and initiatives. Conduct reviews and identify opportunities for service and process improvements. Manage business governance framework, ensuring closure of agreed actions and outcomes. Educational Qualification Bachelors Degree in Engineering/Technology (Preferred: Electronics, Electrical, Computer Science, IT). BMS, BSc IT, or any other bachelors degree. Masters Degree in Human Resources, Operations, or Business Administration is a plus.
Posted 1 month ago
0.0 - 5.0 years
0 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Kickstart Your Call Center Career with JobShop!** - Multiple roles open across top companies in Bangalore. Freshers and experienced candidates welcome! - Apply with JobShop, Indias largest BPO recruitment company, and find the best positions in one place. Location: Bangalore Salary: Up to 7.5 LPA Immediate Openings | International Banking Experience Preferred Job Responsibilities: Monitor fraud queues to detect and prevent suspicious or high-risk transactions. Conduct investigations using internal tools and analytics to identify fraudulent activity. Analyze chargeback data to uncover fraud patterns. Collaborate on escalations, providing timely and effective solutions to customers. Offer insights into fraud trends across fintech products. Suggest and implement improvements in fraud SOPs and methodologies. Coordinate with Data Analysts, Product, and Engineering teams to enhance fraud tools. Core Responsibilities: Risk Assessment & Management Financial Crime & Fraud Prevention Internal Controls & Monitoring Reporting & Documentation Liaison with Regulators & Auditors Strategy Development for Risk Mitigation Exposure to SAR / ATO / Money Mule Investigations Candidate Requirements: Education: Graduate (Any stream) Experience: 14 years in fraud risk management, compliance, or internal audit Mandatory: International Banking or Financial Services experience Strong analytical, investigative, and problem-solving skills Excellent written and verbal communication Positive attitude and a strong commitment to deliverables Why Join Us Work in a high-impact, fast-paced fintech environment Opportunity to work on real-time fraud cases Collaborate across teams to build safer systems Attractive compensation and growth potential Call HR john 6362028414 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
0.0 - 5.0 years
0 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call Sara on 6360065554 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Job Details: Desired Candidate Profile Experience required- Need minimum 1 year of experience in international fraud investigation,AML,KYC,Sanctions Salary- 7.5LPA+ incentives Shift- US Location- Hebbal Call HR Sadaf-6362015960or 9964080000 or visit jobshop.ai to explore other open positions with us Roles and Responsibilities Main responsibilities Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc. Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses. Prepare regulatory and investigative reports (SARs). Identify fraud trends and communicate observations to management.. Identify internal procedural violations and recommend actions to mitigate reoccurrence Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices. Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention. Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews Call HR Sadaf-6362015960or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
0.0 - 5.0 years
0 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Job description **Find Your Dream Call Center Job with JobShop!** - Discover multiple job openings in one place! JobShop, India's largest BPO recruitment company, is hiring for voice , non-voice, Technical support roles. Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Skill set : AML,KYC,FIU Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp Company Requirement. Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. How to Apply: Call Us On 9964080000 or 6362028414 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
0.0 - 2.0 years
3 - 6 Lacs
Chennai
Work from Office
Role & responsibilities Only candidates residing in chennai are eligible to apply. Role & responsibilities Representing international clients through various B to B / B to events Campaigns Selling, Hiring, Training & Leading a team Managing Team & developing yourself as a leader Heading SBU and leading as Business partner contact HR - 8122819942/9150233357 Preferred candidate profile Candidate currently residing in Chennai can only apply with excellent English communication. A dynamic and driven individual with a natural flair for communication, persuasion, and people engagement. Passionate about learning the art of selling. Converting conversations into conversions Quick learner with Skilled in public speaking, sales pitching, and team collaboration
Posted 1 month ago
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