1594 Client Management Jobs - Page 46

Skill required: Client Financial Management - Financial Analysis Designation: Client Financial Mgmt Manager Qualifications: Master of Business Administration Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The team aligns Finance with Business Strategy in order to maximize operational efficiency and effectiveness by harnessing the power of robotics to accelerate transaction processing, with AI to provide analysis and commentary and machine learning deployed for matching and reconciliationsThis team is responsible for leading the transformation agenda for our clients by helping them improve finance function performance within the context of their organizations strategies. The team leads growth and mining in existing F&A accounts for industry segments. Qualification-CA, CMA, MBA FPAN, Description-Responsible for financial management - including budgeting & forecasting, contract profit & loss management and advisory services to client and corporate leadership teamsDesign and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. This team works across Procure to Pay (PTP), Record to Report (RTR), Order to cash (OTC), Finance Processes (FPNA), Tax and Treasury towers to provide best in the class industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, transformation engagement, drive existing client portfolios. The team works on Industry Digital F&A technologies & leading tools, autom What are we looking for Financial Planning and AnalysisAbility to manage multiple stakeholdersAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationBudgeting and ForecastingCost to ServeFinancial Consolidation and Close OperationsPricing and Profitability Optimization Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibilityThe person would create solutions in situations in which analysis requires an in-depth evaluation of variable factorsRequires adherence to strategic direction set by senior management when establishing near-term goalsInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making in involvedyou will act independently to determine methods and procedures on new assignmentsDecisions individual at this role makes have a major day to day impact on area of responsibilityThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts Qualification Master of Business Administration

Responsibilities Identify and develop new business opportunities within the steel and allied sectors Prepare and deliver compelling sales presentations and proposals Negotiate contracts, pricing, and payment terms meet or exceed sales target Provident fund

About the opportunity: What will you do? Contribute to client tactical plans and cross-community implementation activities Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards Develop initial client communications, key messaging and related materials Build client relationships, confidence and trust (at executional level) You will be a good fit if you Possess 1 year's work experience in a PR agency, preferably worked on Consumer or Corporate brands Possess project management capability and business acumen Are good at networking, negotiation, coordination and possess organization abilities Are an analytical thinker and have the ability to formulate insights We make our careers website accessible to any and all users.

We're now looking for someone who shares our passion for hospitality, communication, and brand experiencesomeone who can help us create magic before the first frame is even delivered. Role Overview We are seeking a Customer Experience Executive who will serve as the primary relationship manager for our Knack Gold Circle loyalty clients and also play a key role in reaching out to potential new clients through cold emails and calls This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach. Youll be the face of client delight at Knackensuring our best clients feel cared for, while helping us open new doors. What Youll Do Loyalty Client Management (Knack Gold Circle) Be the go-to contact for Knacks premium clients. Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions. Coordinate thank-you gestures, curated client experiences, and exclusive updates. Client Outreach & Lead Generation Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies. Craft compelling cold emails and initiate conversations via phone or WhatsApp. Schedule intro calls/meetings with the business development team. Client Experience Support Ensure top-tier hospitality during client visits (in-office or virtual). Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly. Collaborate with internal teams to deliver a seamless client journey. Reporting & CRM Updates Maintain records of all client interactions and follow-ups. Share weekly and monthly engagement reports and insights with leadership. Who You Are Required Skills Excellent communication (written & verbal) in English & Tamil Strong people skillsempathetic, cheerful, and proactive Organized and detail-oriented with basic CRM / Excel skills Comfortable with outreach calls and structured follow-ups Mindset & Traits Approachable, confident, and genuinely enjoys working with people Creative thinker with a service-first attitude Self-driven with strong follow-through Quick learner, open to feedback, and aligned with Knacks culture of clarity, competence, and creativity Good to Have Prior experience in client servicing, hospitality, CRM, or inside sales Understanding of post-production / media workflows Basic knowledge of tools like Hubspot, Notion, or Excel CRM templates What Youll Get A chance to work closely with top filmmakers, studios, and creative leaders An inclusive, fun, and collaborative team culture Professional growth through feedback, training, and structured processes A front-row seat in redefining how studios deliver client experiences.

We are looking for a dynamic and self-motivated Sr Business Analyst with a minimum of 4 years of experience to join our team In this role, you will act as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction. Key Attributes you need to possess: Analytical Thinking Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions. Skill in identifying potential risks or gaps in requirements and addressing them proactively. Strong problem-solving abilities to handle unexpected challenges during project delivery. Communication Skills Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders. Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports. Active listening skills to ensure accurate understanding of client needs and concerns. Client-Centric Mindset Empathy to understand and prioritize client requirements and business goals. Ability to build and maintain trust with clients through consistent communication and delivery excellence. Willingness to go the extra mile to ensure client satisfaction and success. Project Management Skills Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality. Familiarity with project management tools to track project progress and milestones. Strong organizational skills to ensure smooth project execution and timely deliverables. Collaboration Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts. Openness to feedback and a collaborative approach to brainstorming and problem-solving. Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives. Attention to Detail Meticulous approach to reviewing project requirements, deliverables, and client feedback. Commitment to quality assurance to avoid errors and rework in deliverables. Ability to maintain accuracy in tracking financials, such as invoicing and collections. Adaptability Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes. Eagerness to learn and apply new tools, technologies, and methodologies as needed. Resilience in handling pressure during tight deadlines and critical project phases. Typical work week looks like: Act as the first point of contact for clients and collaborate with clients to gather, analyze, and validate requirements for Conversational AI Solutions (chat & voice). Conduct workshops or discovery sessions with clients to propose best-in-class solutions powered by Generative AI Technology. Create detailed documentation such as requirement specifications, user stories, and process workflows. Assemble project scope and maintain project related documentation. Create a project plan with details and illustrations to identify the flow of activities needed in order to successfully conclude a project. Identify, track, monitor and communicate project related issues and other variances, scope changes, and contingencies that may crop up during implementation. Assign, schedule and review the project at regular intervals to analyze its progress in terms of quality guidelines and time constraints. Provide regular internal and external project status updates and reports. Coordinate with internal teams, including developers, designers, and QA, to ensure timely and quality project delivery. Track invoicing and collections to maintain financial clarity for assigned projects. Proactively identify potential risks and suggest mitigation strategies. Assist in enhancing client relationships by understanding their evolving needs and proposing new opportunities to help build new revenue streams. Our ideal candidate should have- A Bachelors degree in Computer Science, IT, or a related field & an MBA. A minimum of 4 years of experience in a Business Analyst or similar role in IT or software delivery. Proven experience in requirements gathering, client management, and consulting. Knowledge of project management tools and methodologies Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions. Proficiency in creating project documentation and workflow diagrams. Solid understanding of invoicing, collections, and project financials. An ability to effectively communicate and present technical concepts to non-technical stakeholders. Experience in stakeholder management and cross-functional team collaboration. What you can expect from ORI: Passion & happiness in the workplace with great people & open culture with amazing growth opportunities. An ecosystem where leadership is fostered which builds an environment where everyone is free to take necessary actions to learn from real experiences. Chance to work on the cutting edge technology, including Generative AI. Freedom to pursue your ideas and innovate with multiple technologies. If you are passionate about delivering innovative solutions and thrive in a collaborative environment, wed love to hear from you!

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs) This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities Act as the first point of contact for clients post-onboarding Assist the CSM team in understanding client requirements and priorities Coordinate between internal teams and clients to ensure timely updates and follow-ups Help track deliverables and ensure SLAs are met Maintain clear communication records and update CRMs accordingly Handle client feedback, concerns, and route them to appropriate internal stakeholders What Were Looking For Strong communication and interpersonal skills Ability to manage multiple tasks and work under pressure Good understanding of customer service processes Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India WFO only Skills:Client Management and Client Servicing

Must have good experience working in the implementation of projects with complex system architectures in the Endur. Experience of at least 1-2 live Endurproject with hands-on experience in OpenJVS or OpenComponents Ability to write plug-ins for extracting data from database, custom simulations, operations scripts, nomination update, accounting rules etc. Experience in writing queries involving multiple tables, self joins, inner and outer joins, inner queries, group by functions etc. Understand and use OO design principles to create modular, extensible, and reusable code Fair understanding of ETRM/CTRM domain with experience on at least one asset classes e.g Power, Natural Gas, LNG, crude and products etc. Has understanding of the data model of Endurand is aware of key tables and the columns. Should be clear about configurations needed to support front, mid and back-office processes Basic understanding of any of cloud systems and cloud concept Azure, AWS, GCP Basic understanding of Agile scrum and Kanban methodologies Participated actively in agile ceremonies like sprint planning, retro, sprint refinement etc Understanding in CI/CD and Dev Ops Good communication and client management skills

Must have good experience working in the implementation of projects with complex system architectures in the Endur. Experience of at least 1-2 live Endurproject with hands-on experience in OpenJVS or OpenComponents Ability to write plug-ins for extracting data from database, custom simulations, operations scripts, nomination update, accounting rules etc. Experience in writing queries involving multiple tables, self joins, inner and outer joins, inner queries, group by functions etc. Understand and use OO design principles to create modular, extensible, and reusable code Fair understanding of ETRM/CTRM domain with experience on at least one asset classes e.g Power, Natural Gas, LNG, crude and products etc. Has understanding of the data model of Endurand is aware of key tables and the columns. Should be clear about configurations needed to support front, mid and back-office processes Basic understanding of any of cloud systems and cloud concept Azure, AWS, GCP Basic understanding of Agile scrum and Kanban methodologies Participated actively in agile ceremonies like sprint planning, retro, sprint refinement etc Understanding in CI/CD and Dev Ops Good communication and client management skills

We're looking for Business associates to drive growth and success in various areas, including: - Client acquisition and management - Institutional partnerships and collaborations - Investor engagement and relations - Good liaison and networking

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.

We are pleased to share an exciting job opportunity for the Team Leader - Payroll role with our client who is the largest outsourcing company in GCC countries. Job Title: Team Leader - Payroll Department: Financial Operations Location: India - Bengaluru Job Summary: We are seeking a highly experienced and dynamic Team Leader to oversee and manage our financial operations. The successful candidate will be responsible for managing a team of 2 to 3 FTEs and handling the attendance, and payroll for outsourced staff across the UAE. This role requires a strong leader with extensive experience in financial operations, preferably within the staffing industry, and a proven track record in team management and leadership. Key Responsibilities: Payroll and Attendance Management a) Manage the end-to-end payroll process to ensure accuracy and timeliness b) Ensure all payroll related activities align with statutory regulations and organizational guidelines c) Implement and maintain attendance systems to track and manage employee hours d) Ensure payroll is processed accurately and on time, resolving any discrepancies as they arise Leadership & Management a) Lead and manage a team of 2 to 3 FTEs, ensuring high performance and professional development b) Provide strategic direction and oversee daily operations related to financial processes, including payroll and attendance tracking Financial Operations a) Oversee and ensure the accuracy and efficiency of payroll processing for outsourced staff b) Ensure compliance with all relevant financial regulations and company policies Client Management a) Serve as the primary point of contact for clients regarding financial operations b) Address and resolve any financial issues or concerns raised by clients Process Improvement a) Continuously evaluate and improve financial processes and systems to enhance efficiency and accuracy b) Implement best practices & drive process standardization across the financial operations team Technology & Systems a) Utilize CRM, SAP, and other relevant systems to streamline financial operations b) Provide insights and recommendations for technological enhancements to support financial processes Management Information Systems (MIS) Reporting: a) Prepare, analyse, and present comprehensive MIS reports for management and Head Office b) Provide actionable insights to support decision-making and improve financial operations. Qualifications: a) Minimum 7 - 10 years of experience in financial operations, with at least 4 years in a team management and leadership role b) Extensive experience in the staffing industry is highly preferred c) Proven track record of managing large-scale payroll operations d) Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and internal teams e) Strong knowledge of CRM and SAP systems is a significant advantage f) Bachelors degree in finance, Accounting, Business Administration, or a related field is required; a masters degree or professional certification (e.g., CPA, CMA) is a plus In case you wish to pursue this role, please share your updated CV "bindu@hr-central.in" along with the following details: Current CTC: Expected CTC: Notice Period: Current Location: Experience in Team Handling:

Roles and Responsibilities - KPIs: • Develop strategies and provide solution roadmaps tailored to client hiring requirements. • Possess expert knowledge of all sourcing channels. • Utilize creative channels to identify the right candidates for the right positions. • Demonstrate a comprehensive understanding of the end-to-end recruitment sales cycle. • Ensure timely coordination, conduct interviews, and provide feedback to create positive candidate experiences. • Strong negotiator in salary and client contract discussions. • Proficient in salary and contract preparation and documentation, employing smart strategies to handle complex negotiations. Revenue generation: • Close deals and actively contribute to driving revenue. • Take accountability for achieving monthly and quarterly revenue targets. • Demonstrate responsibility in generating revenue from existing clients while actively pursuing opportunities with new clients. Client Management: • Represent Crescendo Global effectively on the global stage with substantial knowledge and wisdom. • Maintain high professional decorum between candidates and clients. • Manage stakeholders effectively, taking complete ownership of the entire recruitment cycle. • Cultivate robust client relationships by understanding organizational culture, business objectives, and hiring needs. • Prioritize minimizing TAT and achieving client success metrics with a data-driven approach. Candidate must have: • A minimum of 5 years of experience as a Recruitment Consultant, ideally within a recruitment agency. • Should be a graduate or postgraduate (added advantage). • Demonstrates excellent communication and presentation skills in English. • Proven track record of successful placements and client satisfaction. • Proven track record of success in achieving sales targets in the recruitment industry. • Proper infrastructure to work remotely, like- Laptop/PC with webcam, strong WIFI/internet connectivity.

Building & Maintaining Relationships with clients, primary point of contact for resolving issues & Handling complaints, monitoring &reporting on client satisfaction, collaborating with internal teams & met client needs, can contribute to new business

Overview: - The Customer Success Manager for AWS Solutions plays a pivotal role in ensuring customer satisfaction and success within the AWS ecosystem. - This position is responsible for understanding the unique needs of clients and delivering tailored solutions that drive value from their AWS investment. - The Customer Success Manager acts as a bridge between the customer and AWS technical teams, facilitating effective communication and fostering strong relationships. - By leveraging their deep knowledge of AWS services and architecture, the manager will address customer inquiries, streamline their onboarding processes, and ensure the successful implementation of solutions. - Moreover, the role is integral in identifying upsell opportunities and cultivating customer loyalty. - Ultimately, the individual in this role will contribute significantly to the company's growth by empowering clients to achieve their business objectives through the effective use of AWS products and services. Key Responsibilities: - Serve as the primary point of contact for assigned customers. - Understand customer goals and align AWS services to their needs. - Develop and foster long-term relationships with key stakeholders. - Guide customers through AWS onboarding and adoption processes. - Conduct regular check-ins to proactively assess customer satisfaction. - Collaborate with technical teams to resolve customer issues and challenges. - Monitor customer usage and engagement with AWS services. - Provide training and resources to support customers in maximizing their AWS investments. - Identify and communicate upsell and cross-sell opportunities to account teams. - Assist in the development of strategies to improve customer retention rates. - Gather customer feedback to inform product development and service improvements. - Create and maintain comprehensive customer success plans. - Drive best practices for customer success within the organization. - Analyze customer data to inform decision-making and strategy.

- Take 100% ownership of the Business given to handle : building relationships ,initial introduction of Organization and offerings, CRM demonstration - Actively build, manage positive business and customer relationships using Web based CRM - Understand customer logistic needs and requirements - Determine customer requirements and expectations to recommend specific products and solutions - Achieve agreed upon sales targets and outcomes within schedule - Cross-sell products to enhance business and customer satisfaction - Perform effective online demos of web based CRM and cross sell products Skills Required: - Strong phone presence and experience in handling dozens of calls per day - Experience working with CRM and proficiency in excel - Excellent verbal and written communications skills - Strong listening and presentation skills - Ability to multi-task, prioritize and manage time effectively - Takes full ownership of activities and outcomes - Track record of over- achieving targets Eligibility Criteria: - Minimum 5 years of experience in Key Account Management. - Proven experience in leading and managing a team of 5 to 10 members.

About the Role: We are seeking a passionate and experienced Head of Customer Success to lead and grow our Customer Success organization. As Head of Customer Success, you will be responsible for driving customer satisfaction, loyalty, and retention, while ensuring customer success aligns with overall business goals. You will lead and mentor a team of Customer Success Managers, develop and implement customer success strategies, and build strong relationships with our customers. Key Responsibilities: Customer Success Strategy & Leadership: - Develop and implement a comprehensive customer success strategy aligned with company goals and objectives. - Define and track key performance indicators (KPIs) for customer success, such as customer satisfaction, customer retention, and customer lifetime value. - Lead, mentor, and develop a high-performing team of Customer Success Managers. - Provide guidance and support to Customer Success Managers on best practices, customer communication, and issue resolution. Customer Relationship Management: - Build and maintain strong relationships with key customer stakeholders. - Proactively identify and address customer needs and concerns. - Conduct regular customer health checks and proactively identify at-risk customers. - Develop and implement customer success programs, such as onboarding programs, customer training, and customer advisory boards. Product Adoption & Growth: - Drive product adoption and usage within customer accounts. - Identify and pursue upsell and cross-sell opportunities. - Work closely with product and engineering teams to incorporate customer feedback into product development. Team Management & Development: - Recruit, hire, and onboard talented Customer Success Managers. - Conduct performance reviews, provide feedback, and identify training and development opportunities for the team. - Foster a positive and collaborative team environment. Data Analysis & Reporting: - Analyze customer data to identify trends, identify areas for improvement, and optimize customer success strategies. - Prepare and present regular reports on customer success metrics to senior management. Qualifications: Essential: - 4+ years of experience in customer success, account management, or a related field. - 3+ years of experience leading and managing a team of customer success professionals. - Proven track record of success in driving customer satisfaction, retention, and growth. - Strong leadership, mentorship, and coaching skills. - Excellent communication, interpersonal, and presentation skills. - Strong analytical and problem-solving skills. - Experience with CRM systems (e.g , Salesforce, HubSpot) and customer success platforms. - Bachelor's/master's degree in Business Administration, Marketing, or a related field

- As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. - Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. - You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success. Responsibilities: - Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. - Develop and deliver training materials and sessions to enhance user proficiency. - Build and maintain strong, long-lasting customer relationships. - Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products. - Monitor customer engagement and product usage. - Proactively identify opportunities for increasing adoption and utilization of our products. - Act as the point of escalation for complex issues. - Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions. - Gather customer feedback and insights to drive product improvements and inform the development roadmap. - Advocate for customer needs and contribute to the creation of customer-centric solutions. - Develop and execute customer success plans tailored to each customer's needs and goals. - Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement. - Support the renewal process by ensuring continued customer satisfaction. - Identify opportunities for upselling or cross-selling additional products or services based on customer needs. Requirements: - Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry. - Willing to work in US shift - Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. - Excellent problem-solving abilities and a proactive, customer-centric approach. - Familiarity with IT security products and concepts is a plus. - Ability to quickly learn and understand complex technical products and solutions. - Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. - Basic technical understanding of software and security solutions is advantageous. - Master's degree in Business, Technology, or a related field. - Relevant certifications or continued education in customer success or IT security is a plus

- Must have Product knowledge. - SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. - Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. - Understand & meet Client Services deliverables. - To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. - Maintain MMRS and MOM. Requirements - Bachelors in any degree, preferably Bachelorin Hotel Management. - Good command over both written and spoken English. - Keen eye for hygiene, cleanliness, grooming, health and safety. - Excellent knowledge of food & beverage service. - we'll versed with Microsoft office such as Microsoft word, excel, PPT, etc

HELPDESK MANAGEMENT Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference Room-Logistic arrangements Prepare daily reports including timeliness of repairs and reasons for delays. Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager. Record and track all/any request / feedback / suggestion / complaints as described above and under scope of this contract. Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries. Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis. Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc. Responsibility for all adhoc duties and tasks as assigned by Manager. GOODIES DISTRIBUTION (Delivery and recovery) Maintaining Details (Mumbai Local/Outstation) Route segregation as per the requirement Distributed/collected in given timeline for both local and outstation. Once the delivered the same data is updated to the requester on weekly file. Agency to delivery / recover the goodies as per the TAT and shared with client. Timely tracking the goodies and ensure necessary follow-up with courier agency team. Sharing consolidated delivery/recovery report on a weekly basis. FRONT DESK MANAGEMENT Provide Front Office services at required locations. Conduct of the front office attendant and upkeep of the front office area will be the key measure to assess the performance of the front office services provided by the Service provider. Make receptionist services available as per the prescribed timings. Ensure that all customers, users, or visitors shall be greeted with a courteous and inviting attitude and to a standard to the reasonable satisfaction of Client. Train the receptionist to notify the host of his/her visitor s arrival. Service provider will ensure that the receptionist greets all visitors. Visitors will not be allowed beyond the reception areas without being escorted by their host or having been issued with a Security Pass Ensure the receptionists carrying out the service are smartly always dressed. Ensure that all visitors at Client s Sites must be signed in and out and be given a visitors badge for that day. Ensure the cleanliness and upkeep of the front office/reception area to reflect the corporate image of Client. The waiting area should be always in order and newspapers, flower arrangement, telephone should be in place and arranged neatly. Service provider should ensure that there is an immediate replacement available in case the Front Office resource resigns from the service or stops attending the work. Always keep an updated Service provider contact list. Maintain Office extension numbers for the Client facility. Attending all incoming / outgoing calls & diverting the calls rightly as needed. Assisting Admin department & other support departments, as required from time to time. Coordinating & Supervising for meeting rooms setup, lunch arrangements etc. during client visits / senior meetings & interviews Handling Food Coupons for New Joiner Taking care of Travel Insurance for the Employee who travel abroad. Taking care of Workstation allotment to New Joiner by coordinating with Spock. Making entry in portal with correct information. Preparing workstation occupancy report with required details. Taking care of Hotel Booking for all Employees and maintain tracker. MAIL ROOM SERVICES Service provider is responsible for the operations of the mail room, either directly or through an external agency. Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers. Receiving all incoming mail, couriers etc. , make a log entry. Official letters to be delivered on desk against a countersign by receiver. Maintain proper tracker, registers, emails, & other documentation pertaining to mailroom operations. Monthly statistical reports on internal mailing operations. Sorting and delivery of inward courier To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order. Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of incoming mails/couriers to intended receipt. Timely dispatch of outgoing ails/couriers. Up to date records of incoming + outgoing mails/couriers. Key Management Key handover for new resources & key collection from resigning resources. Ensure tracker is maintained. Reports & Documents Management Help Desk report, DSR, MMR, Weekly reports, Complaint register etc. Visitor register, Telephone records, DSR, MMR, Inventory checklist. Tracker, Monthly Workstation Report. Courier incoming/outgoing register; DSR, MMR etc. Key register and Key tracker.

Reporting of the role This role reports to the National Digital Lead 3 best things about the job: A fun environment that combines the best of being entrepreneurial whilst at the same time being part of the largest marketing services group in the world Working within a proven, fast growing Media specialists servicing some of the biggest brands in the region A revenue driving role with the market leader in a high growth sector of the marketing services industry In this role, your goals will be: In three months: Formulate digital strategy and ensure that recommendations and decisions are consistent with client s objectives and strategies Offer newer media options, and building a strong media product Keep abreast of current events in target markets that impact client s business In six months: Support training of digital staff and recommend actions to manage individual career paths Train direct reports in media and marketing disciplines as well as in the specifics of the client s business and industry. In 12 months: Oversee media financial management profitability of the Client account What your day job looks like at Mindshare: Formulate digital strategy for client s business and ensure that recommendations and decisions are consistent with client s objectives and strategies Assume lead role in integration of client s media efforts and demonstrate full understanding of client s businesses as basis for all future work Demonstrate understanding of 3rd party research methodology and how data can be used to shape client conversations Actively promote GroupM s ambition and values to all media partners by establishing strong relationships with key media owners Investigate all new opportunities from a broad perspective to determine appropriateness and soundness of idea Manage GroupM s digital planning and implementation resources and partner agencies, where applicable, to deliver quality and timely programs & buys. Continually seek innovative and breakthrough ideas, approaches and solutions Keep up to date with emerging digital trading platforms, identifying those with benefit, scaling the opportunity and help in advise on implementation What you ll bring: Understanding of new age digital ecosystem with focus on programmatic, data based media approach, integrated digital management Strong understanding of Biddable media strategy & planning covering - search, social & Programmatic media In depth understanding of Adtech ecosystem including GMP, BAV, Measurement etc Possess and demonstrate excellent understanding of media fundamentals, including media math, target audience development, and communication goals Demonstrate sharp strategic thinking and effective problem-solving skills Ability to work within and effectively manage a team, decisively organizing multiple assignments for both self and team direct reports Adherence to tight deadlines while delivering flawless work Extremely business-minded and detail-oriented, with clear and proven organizational skills Excellent verbal and written communication skills Show ability in training and leadership capability Appropriately and openly participate in team, agency, and industry initiatives Demonstrate genuine curiosity and interest in our client & it s business Digitally savvy, with specific proficiency at MS Suite: Excel, Word, PowerPoint Minimum qualifications: 15+ years of related media/communications planning experience, with focus on team leadership and management Post Graduate degree preferred; concentration in advertising, marketing, business administration, and/or communications preferred

We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives. What youll do: Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction. Help to demonstrate and drive the value (ROI) delivered to our clients. Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy. Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates. Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services. Understand and anticipate customer\u0027s needs and goals then track customer progress. Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams. Collaborate with Sales and other internal teams on customer interactions and engagements. Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices. Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients success stories

Job Description Qualifications for Business Development Manager 0-3 years of experience in Business Development Client Management Good interpersonal skills Understanding of key design principles Responsibilities: Collaborate with team members to ensure website functionality and aesthetics Generate leads and follow up with potential clients Develop business proposals and presentations Work closely with marketing and sales teams to drive growth Maintain long-term relationships with clients and partners Apply Here Send your resume to hr@wbxbw.com career@wbxbw.com WBXBW Technologies & Consulting 2025

Job Description: Proficiency in SQL * Data modeling in both SQL and PowerBi - Star and Snowflake Schema* Experience with integrating the solution from one BI tool to other BI tools* Solution design and architecture experience* Knowledge or experience in data engineering - Extraction, Transformation, Load* Familiarity with data connectors - Cloud & On-Premises Databases, Gateways, SharePoint* Expertise in Power BI transformations using Power Query Editor & M - Language* Strong visualization skills * Advanced DAX * Understanding of Row-Level Security (RLS) and other security measures * Knowledge of Power BI Service architecture (Workspaces, Apps, Schedule Refresh) * Capability in data loading and incremental refresh techniques * Experience with web embedding UI/UX knowledge Experience with embedding the PowerBi report in Power Apps. Experience in building Paginated report Min. 7+ years relevant experience in Powerbase. And not less than 7 years. Good to have. Power Platform - Power Apps, Power Automate Experience Microsoft Fabric Knowledge MS BI SSRS We seek a candidate with substantial BI expertise, capable of assuming a Solution Architect Role. Professional communication and client management skills are essential attributes we anticipate.

Job Description Position Title: Senior Associate - Hyderabad Job Code Grade: SA Function: Commercial Location: HYD Reports to: Cargo Sales Hyderabad Role Level: CXO - 5 A. Job Purpose B. Key Accountabilities C. Skills/Qualities Required Strategic Sales Acumen Client Management and Negotiation Team Collaboration and Communication Market and Competitive Analysis Strategic and Analytical Thinking Adaptability and Innovation D. Key Interfaces Internal Interfaces Sales Lead Region / India Direct reporting and strategic guidance to align regional activities with overarching sales goals. Operations Ensure that regional sales strategies are supported by appropriate operational capabilities. Marketing Collaborate on targeted marketing campaigns and promotional activities to support regional sales efforts. External Interfaces Clients and Key Accounts Maintain and enhance relationships with key accounts to ensure ongoing business and satisfaction. Regulatory Bodies Ensure all regional sales activities comply with industry regulations and ethical standards. E. Educational and Experience Requirements Education requirements Bachelor s degree Experience Minimum Desired 8-10 years of experience in a sales or key account management role, with people management experience 5+ years of experience in managing sales and developing client relationships in the aviation