1638 Client Management Jobs - Page 40

Not Applicable Specialism Managed Services Management Level Senior Associate Summary . In climate and energy at PwC, you will focus on providing consulting services related to climate change mitigation and adaptation, as well as energy efficiency and renewable energy solutions. You will analyse client needs, develop strategies to reduce greenhouse gas emissions, and offer guidance and support to help clients transition to a lowcarbon economy. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world s largest and most complex companies to understand their unique business issues and opportunities in an everchanging environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Extensive experience of working in a leading consulting role in metals mining industry Monitoring mineral commodity markets including critical minerals. Experience in RCA Root Cause Analysis, Data Analysis and Data correction, Statistics and Knowledge Management Creating new revenue streams with AssetLite, Knowledgedriven businesses capacity building and marketing. Strategy formulation, Business Development, Acquisition Alliances globally Mandatory skill sets strategy , transformation, MA, Auctions, Market Assessment, Feasibility Assessments, modelling, Transactions, PPP, policy regulatory, project management, Digital Solutions for operation improvement, Public Policy Analysis and Evalautions , ESG and social impact assessments for utilisation of DMF, CSR and other funds. Preferred skill sets Good communication skills executive presence Good analytical and problem solving skills Team building people skills Consulting experience preferred but NOT mandatory Business Development Sales Client Management Education qualification B.tech + MBA from tier1 B school is preferred Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Metal Mining Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Carbon Taxes and Incentives, Climate Change Adaptation Program Design, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Communication, Creativity, Embracing Change, Emission Trading, Emotional Regulation, Empathy, Energy Efficiency, Energy Policy and Regulation, Energy Transition, Energy Transition Financing and Investment {+ 10 more} Travel Requirements Available for Work Visa Sponsorship

Not Applicable Specialism Managed Services Management Level Senior Associate Summary . In climate and energy at PwC, you will focus on providing consulting services related to climate change mitigation and adaptation, as well as energy efficiency and renewable energy solutions. You will analyse client needs, develop strategies to reduce greenhouse gas emissions, and offer guidance and support to help clients transition to a lowcarbon economy. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world s largest and most complex companies to understand their unique business issues and opportunities in an everchanging environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Extensive experience of working in a leading consulting role in metals mining industry Monitoring mineral commodity markets including critical minerals. Experience in RCA Root Cause Analysis, Data Analysis and Data correction, Statistics and Knowledge Management Creating new revenue streams with AssetLite, Knowledgedriven businesses capacity building and marketing. Strategy formulation, Business Development, Acquisition Alliances globally Mandatory skill sets strategy , transformation, MA, Auctions, Market Assessment, Feasibility Assessments, modelling, Transactions, PPP, policy regulatory, project management, Digital Solutions for operation improvement, Public Policy Analysis and Evalautions , ESG and social impact assessments for utilisation of DMF, CSR and other funds. Preferred skill sets Good communication skills executive presence Good analytical and problem solving skills Team building people skills Consulting experience preferred but NOT mandatory Business Development Sales Client Management Education qualification B.tech + MBA from tier1 B school is preferred Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Mining Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Carbon Taxes and Incentives, Climate Change Adaptation Program Design, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Communication, Creativity, Embracing Change, Emission Trading, Emotional Regulation, Empathy, Energy Efficiency, Energy Policy and Regulation, Energy Transition, Energy Transition Financing and Investment {+ 10 more} No

Management Level Director Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. In India, our highly qualified and experienced professionals listen to different points of view to help you solve business issues and identify and maximize the opportunities you seek. Our industry specialization allows us to help cocreate solutions with our clients for their sector of interest. Leverage GCC Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively. Develop and execute GotoMarket strategic plans for entering new markets and expanding our presence. Collaborate with crossfunctional teams to customize PwC offerings to the client. Build and nurture strong, lasting relationships with key decisionmakers and stakeholders within the industry. Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address clientspecific challenges and showcase companys value proposition. Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting. Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed. Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties. Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes Mandatory skill sets Business development Go to Market Preferred skill sets Global captive center Education qualification MBA, PGDM Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Go to Market (GTM) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Coaching and Feedback, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing {+ 38 more} Travel Requirements Available for Work Visa Sponsorship

Not Applicable Specialism Managed Services Management Level Associate Summary . In climate and energy at PwC, you will focus on providing consulting services related to climate change mitigation and adaptation, as well as energy efficiency and renewable energy solutions. You will analyse client needs, develop strategies to reduce greenhouse gas emissions, and offer guidance and support to help clients transition to a lowcarbon economy. bWhy PWC Learn more about us . Summary In PwC, we have realized that sustainabilityled transformation requires multiple competencies to collaborate to drive value for organizations. In our efforts to streamline collaboration, PwC has launched ESG Platform that brings multiple sustainabilityled competencies together from Strategy to Reporting, and from Deals to Governance Responsibilities We are exploring to hire Associate Senior associate for Sustainability Strategy Transformation practice, with core specialization in Sound understanding of GHG accounting (scope 1, 2, 3), decarbonization technologies, circular business models, and carbon markets, Practical experience in leading and delivering GHG reductions, A strong technical background in decarbonization/ netzero strategy in TMT/ Auto/ Industrials/ Consumer products, Experience of leading teams, Relationships in sustainability ecosystem, and Ambition and drive to become a leader in this space Mandatory skill sets NetZero, ESG, Sustainability reporting, GHG accounting, Consulting background Preferred skill sets Good communication skills executive presence Good analytical and problem solving skills Team building people skills Business Development Sales Client Management Years of experience required Experience 2 Y ears Education qualification B.tech + MBA Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Environmental Social And Governance (ESG) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Carbon Taxes and Incentives, Climate Change Adaptation Program Design, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Communication, Emission Trading, Emotional Regulation, Empathy, Energy Efficiency, Energy Policy and Regulation, Energy Transition, Energy Transition Financing and Investment, Inclusion, Intellectual Curiosity, Internal Carbon Pricing {+ 5 more} No

Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. In India, our highly qualified and experienced professionals listen to different points of view to help you solve business issues and identify and maximize the opportunities you seek. Our industry specialization allows us to help cocreate solutions with our clients for their sector of interest. Leverage GCC Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively. Develop and execute GotoMarket strategic plans for entering new markets and expanding our presence. Collaborate with crossfunctional teams to customize PwC offerings to the client. Build and nurture strong, lasting relationships with key decisionmakers and stakeholders within the industry. Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address clientspecific challenges and showcase companys value proposition. Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting. Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed. Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties. Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes Mandatory skill sets Business development Go to Market Preferred skill sets Global captive center Years of experience required 10+ years Education qualification MBA, PGDM Education Degrees/Field of Study required Postgraduate (Diploma), Master of Business Administration Degrees/Field of Study preferred Required Skills Go to Market (GTM) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Coaching and Feedback, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing {+ 31 more} No

Mutual Fund Research: Quantitative Research: Ranking / Analysis of Schemes, Fund Managers and AMC based on performance, performance attribution and portfolio-based attributes. Qualitative Research: Qualitative assessment of AMC and MF Schemes, due diligence of AMC, Report writing on schemes and Mutual Funds (MFs) Writing analytical articles related to the investment products/ themes, wealth management and general markets Compiling newsletters and writing summary of different asset classes (eg: equity, debt etc.) Customized Research: Detailed analysis on other financial instruments like PMS products, ULIPs, PE Funds, REITs for customized research assignments Any other form of customised research for asset managers, distributors and institutional investors Process Adherence: Ensure high quality analysis and research output Successfully meeting deliverables and client requirements Initiatives for productivity improvement Successfully adhering to SLAs (service level agreements) on specific client engagements Documentation of processes Client Management / Stakeholder Management Communicates with internal external clients and/or issuers as necessary Skills Sound knowledge of the investment products like mutual fund, PMS, Insurance etc. Has strong understanding about financial markets and current affairs Understanding of regulations of mutual fund, PMS and Insurance industry Excellent analytical and report writing skills Excellent oral, written communication and presentation skills MS Office especially MS excel Independent performer Multi-tasking Ability to perform under pressure in deadline driven projects.

Burson India is hiring an inspirational and experienced Director Brand Strategy, to join our team. The ideal candidate will have a proven track record in creating earned-first creative strategies for top-tier corporate and consumer brands in India. You will collaborate with Burson India s client servicing teams award-winning creative Hub, contribute to high-value new business pitches, to deliver exceptional creative campaigns that drive measurable impact. The job involves developing and executing impactful brand and communication strategies, writing creative briefs, and leading the development and presentation of creative campaigns. You are also required to conduct research, analyze brand behavior, and work with clients and internal teams to achieve client goals. Strong understanding of brand strategy principles and practices. Excellent communication and presentation skills. Experience in developing creative briefs and leading creative development. Ability to conduct research and analysis. Strong client management skills. Experience with digital marketing and social media strategies. Leadership and team management experience (depending on the specific role). What you'll do: 1. Brand Strategy Development: Lead the development of earned-first creative strategies for key client accounts, ensuring they are both culturally and brand-relevant Turn clients business communications challenges into actionable insights that inspire your colleagues and clients towards original ideas 2. Client Partnership and Servicing Support: Collaborate with client servicing teams to develop comprehensive outreach strategies across earned, owned, and paid channels Present strategic recommendations to senior clients with confidence and clarity, demonstrating a deep understanding of their business objectives and communications needs 3. New Business Development: Support high-value pitch opportunities with creative insights, ideas and planning 4. Cross-functional Collaboration: Collaborate with Burson s PR, digital, creative, content, and analytics teams to develop and deliver cohesive and compelling creative campaigns Facilitate brainstorming sessions and workshops to foster a culture of creativity Mentor junior team members in strategic thinking and planning 5. Trend Analysis and Insights: Keep up to date with developments across earned, owned and paid channels in order to make the best use of them in client campaigns Stay abreast of cultural, social and consumer trends to inform strategic planning and decision-making. Experience that contributes to success: Minimum 12 years of experience in creative strategy and brands with a focused development on earned-first, "PRable" ideas Experience in a leading PR, digital, or creative agency is preferred. Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to our clients C-suite. Strong analytical skills and proficiency in strategic planning tools and frameworks Multi-sector experience across tech, healthcare, BFSI, enterprise services, lifestyle, and entertainment Proven track record of award-winning campaign development in India

The jobholder as Custody and Clearing Operations head is accountable for overall management and control of Securities Services Operations in India. Management of Securities services operations comprises of Custody Operations, Derivatives Clearing, SLB, Fund Services, DDP ie Foreign Portfolio Investor (FPI) registration services and Risk Control. Additionally, the jobholder is accountable for overall management and control of Custody and Clearing Operations in South Asia (Bangladesh, Sri Lanka). Key Responsibilities The jobholder leads a dynamic, multi-product in Custody and Clearing Operations team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of in Custody and Clearing Operations for a particular country/market ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the Custody business. The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country/market. The job holder leads a dynamic team responsible for delivering high quality services to some of the most demanding clients. He plays a pivotal role in defining and maintaining operational services for large financial institutions, Global Custodians including leading international banks, broker-dealers, fund managers and insurance companies, social security funds under Ministry of Labour (MoL). The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Sales, Client Management, Legal, Compliance, Risk and Product Management as we'll as a variety of internal support functions such as Risk, CFCC, Legal, ALM and Finance. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in the managing of the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas. The role requires extensive interaction with senior securities market individuals and infrastructures such as stock exchanges, securities depositories, clearing houses, local brokers, peer custodians, other market intermediaries. Close liaison with market regulators is also a key part of the role, building strong relationships and using in-depth market knowledge to be viewe'd by them as a trusted adviser for market advocacy. The job holder carries out the end-to-end operational responsibilities in the country/market and works closely with the other in Custody and Clearing Operations Asia country heads, central hubbed teams, country business head, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank s and business strategic ambition. This role has supervisory responsibilities and the Bank s supervisory principles must be followe'd. The jobholder monitors the performance of operations through key metrics such as - volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers and cost budgets. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls. There is a focus on people management and client engagement required. The jobholder is a member of the Custody and Clearing Operations Asia Management Team. Strategy Contributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM). Implements and manages service standards, as defined by Global Head Custody Operations, and defined within the TOM for the Securities Services business Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws Ensures the operations team is optimised in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning Alignment of activities to support the in Custody and Clearing Operations utilities model for greater standardisation, process efficiency and cost reduction. Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions. Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified. Participate in developing the strategic operations direction and roadmap for FSS, align with Business Strategy and investment appetite. Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB. Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets. Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows. Business Partner with the FSS business leads to ensure that the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product Solutions and Delivery team. Provides best-in-class operational client support service to address client s operational queries and issues Attend Client visits where appropriate to ensure client proposition is understood, constructive feedback attained and resulting actions take to improve or provide positive feedback to staff. Manages budgets effectively and supports Business for New Clients / Product roll out Ensures compliance with all relevant local and global regulatory requirements and industry best practices Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio Monitors client service standards to ensure high-quality operational and client support services are provided. Acts as escalation point for country level operational issues - identifies remedial solutions and oversees timely, efficient implementation when required. Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as we'll as identifying opportunities for automation Proactively works with their country teams and regional peers to ensure development of pool of knowledgeable, mobile operations staff. Champions the identification and implementation of operational best practice across markets within region and with other regions. Represents the in Custody and Clearing Operations function at operational forums, groups and conferences where needed. Processes Accountable for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. Accountable for end-to-end delivery of in Custody and Clearing Operations for a particular country/market ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses. Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams. Ensures Change Management processes are adhered to in country operations. Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines. Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore. Update regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues. Role models a strong, collaborative business relationship between the FMO onshore and the hubbed centres that make up the end-to-end journey. Supports One Bank through strong connectivity with support and sales functions and related businesses such as Cash, FM, ALM and Transaction Banking. People Talent Develop, encourages and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement and ensures the team is resourced and trained adequately Leads through example and builds the appropriate culture and values sets appropriate tone and expectations from the team Ensures that holders of all critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks. Periodically reviews team structure and supports opportunities staff development both within the country and into other markets. Chooses right horses for courses especially across all critical functions with effective supervision in place to mitigate any risks Sets and aligns job descriptions and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance Risk Management Identifies all potential risks within business and operations and assesses, monitors, controls and mitigates accordingly Proactively tables all risk control weaknesses to which the Group is likely to be exposed and ensures their timely heads up for mitigation Ensures operational incidents (losses or near misses) and client complaints are logged escalated to all stakeholders including Country and Group on timely basis Ensures impeccable audit reports Governance Embeds the Group s values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employee s forms part of the culture Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [SS India and South Asia Custody Ops team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale Key stakeholders Internal: Global Head, Custody Operations Global Head, FSS Operations Securities Services Country Business Head Country CTOO and his office Legal and Compliance Business teams for SS Country and Group Risk and Governance teams Country Product Head Legal and Compliance Finance, Treasury and ALM Country Technology Management Country GBS Head GBS counterparts External: Regulators and other Government departments/officials Depository, Exchanges Clearing Corporations Peer Custodians, Stock Brokers Industry partners, Banking Associations Concurrent and External Auditors Auditors for ISAE and other regulatory audits Other Responsibilities Embed Here for good and Group s brand and values in SS Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Double hats across multiple functions within SS Operations (Custody Fund Services) Skills and Experience Business Facilitation Manage Change Business Governance Support Strategy Business Model Service Delivery Operations Manage Conduct Manage Risk Manage People Qualifications Market Knowledge: - Thorough understanding of the wider business, economic and market environment under the ambit of Securities Services across various Asset Class. Minimum15 years + of relevant experience Business Strategy and Model: - Knowledge of the banks business strategy and model appropriate to the role Risk Management: - Ability to identify, control and mitigate risks to which the organization is exposed Financial Analysis: - Ability to interpret the firm s financial information, identify key issues based on this information and implement appropriate controls and measures Governance, Oversight and Controls: - Ability to assess the effectiveness of the firm s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas This role would require 15+ years of relevant experience in capital markets, derivatives fund services, thorough knowledge of banking routines, risk management, deep understanding of products and operational processes. Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing we'll, and not so we'll Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social we'llbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive we'llbeing support through Unmind, a market-leading digital we'llbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

The Client Coverage COO KYC Policy Implementation (PI) team manages the implementation of Group and local KYC requirements for CIB originating from CFCC and applied by the First Line community of local/regional Business teams, Client Management Teams (CMT) and Delivery Operations. We are currently hiring a Policy Implementation Manager (AVP) based in GBS India to strengthen the team. We operate an end-to-end accountability model where each team member takes charge of the entire policy implementation process, from initial consultation to delivery and warranty. This is a role for individuals with a strong sense of achievement and willing to learn and apply a wide array of skills across a broad range of stakeholders. Strategy The KYC Policy Implementation ( PI ) team within CIB Coverage COO manages the implementation of Group and local KYC requirements for CIB originating from 2nd Line Compliance (AML Policy and CFCC) and applied by the First Line community of Country/Regional Business Teams, Client Management Teams and Delivery Operations Teams in-country and in Global Banking Services (GBS). We are currently hiring a KYC Policy Implementation Manager based in GBS India to support the implementation of Group Standards or of local requirements in the SC Network across Customer Due Diligence, Name Screening, Anti-Tax Evasion and Financial Crime Information Sharing requirements. Whether the role holder will initially support Group-level or local implementations will be determined based on business requirements. Business Under the direction of the relevant senior PI Lead: Support the Business in understanding the impacts of changes in regulatory requirements; Approach implementation of changes from a Business, Client, and RM lens. Processes Support the end-to-end change process from initial policy consultation to delivery and warranty, whether for changes to Group Standards or local Country Addenda; Perform Client Lifecycle Impact Assessment ( CLIA ) related to policy changes; Support the implementation and enhancements of systems, processes, and controls; Engage with Delivery Operations and Client Management Teams to define and operationalise process changes arising from new or evolving requirements; Support training and communications to the user community; Facilitate ongoing improvement of KYC/CDD processes; Work closely with Regional stakeholders to enhance the quality of process guidance based on user feedback and thematic issues identified via Quality Control. Risk Management Support the application of risk management disciplines as required such as recording and tracking of risk events; Follow at all times operational risk management requirements. Governance Adhere at all times to applicable governance requirements. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Regional, cluster and in-country Client Management Teams (CMT) and CDD Execution Teams GBS Operations Group, Cluster and Country Conduct and Financial Crime Compliance (CFCC) Country Operational Risk Product Owners for core Client Life Cycle Management systems and tools Other stakeholders as involved from time to time in the policy implementation process Skills and Experience Written Communication Verbal Communication Interpersonal Skills MS Office Data analysis - Excel Presentation - PowerPoint Experience Minimum 10 years experience in Corporate and Investment Banking Solid understanding of the industry s products and services Experience in Compliance, Risk Management or Governance in 1st Line (Front Line or Operations) Experience in CDD/KYC desirable but not essential Demonstrable ability to work effectively across stakeholder groups and geographical boundaries Good understanding of the dynamics of financial regulation, knowledge of Financial Crime Compliance desirable but not essential Aptitudes and Skills Ability to work autonomously to strict timelines, to report progress and escalate issues Intellectual curiosity, ability, and willingness to learn Logical, lateral and critical thinking Strong business writing and communication skills Effective verbal communication Data analysis and presentation skills, fluency in MS Excel and PowerPoint Strong interpersonal skills supporting the ability to create effective work relationships across a diverse range of functions and geographies; Proactive and positive with the ability to apply independent judgement Focused, organised and results oriented Assertive, tenacious, and willing to challenge when required Qualifications masters degree, minimum Certification in Compliance, Risk or Governance desirable Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Account Manager Brand Management - Bangalore - Tempest Advertising We are seeking a dynamic and client-focused Account Manager to join our team. This role is crucial in managing and nurturing client relationships, ensuring seamless execution of advertising campaigns, and acting as the bridge between clients and our creative and strategy teams. The ideal candidate should have a passion for advertising, excellent communication skills, and the ability to handle multiple projects efficiently. Job responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, understanding their needs and objectives. Build and maintain strong relationships with existing and new clients. Ensure client satisfaction by addressing concerns promptly and providing strategic solutions. Regularly update clients on project progress and campaign performance. Project Campaign Coordination: Work closely with internal teams, including creative, strategy, media, and production, to ensure timely and high-quality execution of campaigns. Brief internal teams on client requirements and expectations. Oversee project timelines, deliverables, and budgets to ensure smooth execution. Coordinate approvals and feedback loops between clients and internal teams. Strategic Planning Execution: Collaborate with the strategy team to develop innovative advertising solutions tailored to client needs. Assist in market research and competitor analysis to provide insights for client campaigns. Contribute to the creation of campaign presentations, pitches, and reports. Financial Administrative Responsibilities: Ensure all projects are delivered within the agreed budget. Assist in preparing cost estimates, invoices, and tracking payments. Maintain accurate records of client communications, project timelines, and deliverables. Qualifications Skills: Bachelor s degree in Marketing, Advertising, Business Administration, or a related field 1-3 years of experience in client servicing, account management, or a related role in an advertising or marketing agency. Strong understanding of advertising, branding, and digital marketing concepts Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work under pressure and meet tight deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. A proactive and problem-solving mindset with a keen eye for detail. What We Offer: A dynamic and creative work environment. Opportunities for professional growth and learning. Exposure to high-profile clients and exciting advertising campaigns. Competitive salary and performance-based incentives. Flexible work culture and a collaborative team. If you are passionate about advertising, have a knack for client management, and thrive in a fast-paced environment, we would love to hear from you! How to Apply: Application for Client Servicing Executive [Your Name] . Work Location: Bangalore (Work from Office)

Minimum 18 years experience Should have knowledge & experience of pre contract work Understand and adopt the client/ project specific procedures Managing Clients in an effective manner with good Client satisfaction resulting in repeat assignments Team Management, including reviewing, training and guiding Support to the Regional Head on achieving the budgeted costs of our services Support to the Regional Head in sourcing new opportunities for the Region s growth Advanced measuring skills on all relevant building trades with good knowledge on standard measuring codes and understanding of the cross check methods. Exposure to International methods of measurement is preferred. Thorough knowledge on local market costs, risks, contractors and other vendors. Understanding of various provisions of standard construction contracts and its application. Exposure to both pre and post contract services including Budgeting, BOQ, tender documentation / management, contract correspondence , interim and final payment valuations Be able to manage civil, interior and MEP discipline from a cost management perspective Good negotiation skills #LI-GB1 Degree in Civil Engineering #LI-GB1

Job Title: Operations Executive Location: WFH Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Days: Monday to Saturday (Sunday Off) Experience: 3-5 years in operations management. Employment Type: Part-time Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. 3-5 years in operations; experience in EdTech and international client handling preferred. Qualifications: Education: Graduate (minimum); postgraduate preferred. How to Apply: Interested Candidates can share their resume on nicky.kumari@jobors.com .

We are seeking a highly skilled Senior Manager SAP SuccessFactors Employee Central to lead end-to-end implementations, integrations, and strategy execution for Employee Central solutions. The ideal candidate will have extensive experience in HR transformation , client management, and overseeing enterprise-wide SuccessFactors projects. Key responsibilities include Drive SAP SF Employee Central strategy , ensuring alignment with business and HR goals Lead multiple Employee Central implementations , from planning through go-live phases Oversee system configuration, release management, and governance frameworks Provide technical and functional expertise in MDF objects, workflows, picklists, and role-based permissions Manage cross-functional teams , ensuring seamless integration with other SAP SuccessFactors modules Define and execute cutover activities, test scenarios, and validation processes Optimize Position Management, Global Assignment, Reporting, Time-Off, Time-sheet, and Benefits functionalities Serve as a trusted advisor , managing client relationships and delivering strategic solutions Ensure compliance with HR regulations, risk management practices, and data security standards Stay updated on SAP SuccessFactors innovations , driving continuous improvement and best practices Primary Skills Expertise in SAP SuccessFactors Employee Central (Certified) Proven leadership in enterprise-wide SAP SF implementations and integrations Strong understanding of HR technology, process automation, and compliance Advanced skills in data modeling, release management, and instance synchronization Ability to analyze business needs and translate them into SAP SuccessFactors solutions Secondary Skills Strong stakeholder management and client relationship expertise Excellent problem-solving and analytical capabilities Experience in HR digital transformation and innovation roadmaps Knowledge of cloud security, governance, and workforce analytics Ability to drive operational efficiencies and strategic HR alignment

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Apex is looking for a Assistant Tax Manager to join its Tax Team. The successful candidate will be responsible for: Responsibility for a portfolio of business tax clients, including: Ownership of the business tax and corporate tax compliance including preparation of all relevant business tax returns. Ensuring client deadlines are met Ensuring HMRC deadlines are met, including filing deadlines and payment deadlines Providing ad-hoc tax advice under the supervision of the Tax Directors Liaison with other team members on accounting, payroll, cosec etc. to ensure adequate two-way flow of information Managing client expectations as to service delivery etc. Maintaining good client contact First port of call assistance for Team Leaders/Business Unit personnel on tax related matters Provide assistance to other team members as required, particularly at busy times Involvement in research and implementation of ad-hoc client related projects Assisting the with the Billing Process Upward management re. workflows, absences and other factors that affect client service Business planning Assisting Tax Managers on client related budgets and targets People Development First line on the job training of non-tax personnel and more junior tax team members Skills Required: The successful candidate should have at least 3 years work experience in a similar role and be ideally qualified under CTA, ACA or ACCA. Business and tax risk aware Client service oriented Very good client management skills . Good people management skills especially to develop people by motivating and coaching Willingness to build relationships and to communicate at all levels and across disciplines Ability to influence positively at all levels Openness to involve senior management in resolution of issues Able to disseminate information, both technical and client related, to other team members to increase awareness What You Will Get In Return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Job Specification: Apex is looking for a Senior Associate to join its UK Tax Team. The role will be based between our major offices in Pune or Bangalore. The successful candidate will be responsible for: Responsibility for a portfolio of business tax clients, including: Corporation tax and partnership tax return preparation Ensuring client deadlines are met Ensuring HMRC deadlines are met, including filing deadlines and payment deadlines Providing ad-hoc tax advice under the supervision of the Tax Managers Liaison with other team members on accounting, payroll, cosec etc. to ensure adequate two-way flow of information Managing client expectations as to service delivery etc. Maintaining good client contact Provide assistance to other team members as required, particularly at busy times, such as the US tax team. Involvement in research and implementation of ad-hoc client related projects Upward management re. workflows, absences and other factors that affect client service Business planning Assisting Tax Managers on client related budgets and targets People Development First line on the job training of non-tax personnel Risk Management Identifying client related risks and reporting to Tax Manager Assisting with tax processes and control procedures for: Corporate/business tax returns Form P11D/PSA Form 42 Reporting into the Tax Managers of Apex, the successful candidate will be expected to work proactively, independently when required, and as part of the Apex and wider Corporate Solutions team. Skills Required: The successful candidate should be able to disseminate information, both technical and client related to other team members to increase awareness. Preferably accountancy, legally and/or tax qualified (ATT). Multi discipline awareness Business and tax risk aware Good client management skills Good written and oral communication Good presentation skills. Willingness to build internal and external relationships and to communicate at all levels and across disciplines Willingness to work as a member of a team Openness to involve management in resolution of issues High degree of accuracy and attention to detail Well organized and a good planner Self-motivated What You Will Get In Return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities.

Dear Candidate, Infoedge is conducting a walk-in drive for one of its business unit i.e iimjobs.com for Client Engagement role. Date - 4th June' 25 (Wednesday) Time - 10 AM to 3 PM Address - C-10, Sector - 1, Noida (near Sector - 15 metro station) About BU: iimjobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Why Join Us? This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Customer Success at iimjobs.com A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Eligibility Criteria: Experience - 0-3 years Location: Sector - 132, Noida (3 days from office, 2 days WFH) Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organisational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference

Should have Technical knowledge on CCTV, Addressable Fire Alarm System, Access control System, Public Addressable System Exp. in operations and maintenance of LV system Ensure all service /small work invoice are raised on time and submitted to client Required Candidate profile Responsible for 1.SLA of service calls / PM completion on time 2.AMC renewals on time with escalation 3.Billing and collection 4.Attending client meetings 5.AMC renewals on time with escalation

Job Description for Virtual Assistant About Company: Head Field Solutions Pvt. Ltd. Head Field has been a formidable player in the outsourcing business market for a decade. Started with a vision to help businesses abroad recruit talent from India, our company now includes other services in its basket of offerings apart from RPO (Recruitment Process Outsourcing) which has been our thrust area for over a decade. Our aim is to help our clients recruit top talent, especially from India, with ease. We ensure that our clients not only save money but also time by providing end-to-end recruiting services. With our innovative ground-breaking ideas, detailed approach, and quality-oriented delivery of outsourced solutions we assist our clients to full fill their tasks quickly and efficiently. Job Summary: Virtual Assistant will work with international clients by Cold calling a list of target customers to qualify them and set up an appointment with the Business Heads. We are looking for someone who is career oriented and looking for a long-term role where they can grow with us. Responsibilities: Managing E-mails Scheduling meetings and appointments Cold calling international clients Administrative tasks Managing accounts Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelors degree in any relevant field required. At least one year of virtual assistant experience preferred. Job Type: Full-time Shift Timings: 6:30 PM 3:30 AM Benefits: Employee-friendly Corporate Work culture Excellent Salary structure Timings are fixed (6:30 PM -3:30 AM) with Saturday and Sunday Off Best-in-class infrastructure In-House Meals are available. Strong recognition for our employees, giving them an excellent career path Supplemental Pay: Performance bonus Language: Good English accent (Required)

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others.

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management- Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management- operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management- Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 4. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 5. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: Project Management.Experience8-10 Years.

Over all 7+ years Experience 7+ years in ServiceNow and atleast 4+ years in ServiceNow Testin Location - PAN india Rates including MARK UP - 140 K/M Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management- Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management- operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management- Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 4. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 5. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: ServiceNow - SaaS.

Roles and Responsibilities Manage sales activities to achieve targets and maintain a high level of customer satisfaction. Develop strong relationships with clients through effective communication, negotiation, and problem-solving skills. Ensure timely delivery of products to customers while maintaining inventory levels within budget constraints. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to resolve issues related to orders, deliveries, or product availability. Billing / Invoice Generation / Customer Sales Onboarding / Monitoring Daily Sales / Client Management / Data Management with sound Computer Literacy with Excel Desired Candidate Profile 0-5 years of experience in sales management or similar role. Strong computer literacy with proficiency in Excel and other relevant software tools (e.g., CRM systems). Excellent soft skills including verbal communication, written communication, punctuality, cashier activities knowledge. Ability to work independently with minimal supervision while meeting deadlines. Walk-in Interview Venue : A-222 , Kasturi Plaza , Manpada Road , Dombivli East : 421201 Date : 06th June & 08th June 2025 Time : 11am-6 pm Contact : +917700993296 Location - Sanpada & Bhandup

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

100% indoor activity Inbound & outbound interactions Resolve customer queries Promotion of innovative industrial water treatment products (B2B) Maintain Sales records Government Inside Sales (B2B) Sales Administration Required Candidate profile Good verbal and written communication skills (Hindi & English) Good interpersonal skills & positive attitude Sales driven Computer savvy Independent correspondence Articulate dynamic & goal oriented Perks and benefits PF Gratuities Incentives Awards LTA Bonus Medical

Hiring for HR Executive Operations & Payroll) for Hyderabad Location Designation : HR Executive Location : HITECH city, Hyderabad Experience : 2-3 Years CTC : 2.40 to 3.50 LPA Skills: Payroll Management Attendance Management Operations Employee management Client Handling Interested candidates can reach at syed.cb@cielhr.com Thanks & Regards, Chan Basha Syed, 9394368397 syed.cb@cielhr.com