8.0 - 12.0 years

0 Lacs

karnataka

On-site

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents, and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! As an Engineering Manager at Exotel, your responsibilities include: - Building and mentoring a team of engineers to foster efficiency and innovation. - Creating an environment and culture where efficiency and innovation thrive. - Managing the learning and development of team members. - Collaborating with stakeholders (Business owners, Product managers, Architects) to identify objectives for the team and deliver outcomes. - Working with Product managers for functional roadmaps and requirements. - Collaborating with Architects for non-functional requirements. - Liaising with all stakeholders on priorities and timelines. - Guiding the team to deliver and taking ownership of delivery. - Translating engineering roadmaps into executable internal projects and owning the end-to-end execution of these projects. - Tracking and reporting engineering health metrics such as bugs by severity, production incidents, etc. - Ensuring quality through processes such as code reviews, test plans, and deployment plans. Must-haves: - 8-10+ years of experience with a Bachelor/Master's Degree in Computer Science or equivalent. - Experience in the development of backend/platform components or systems, REST APIs, client libraries, Frontend, etc. - Proven track record in leading the development of high complexity software with demonstrable outcomes. - 1-2+ years of experience in building/managing a high-performance team. - Capability and intent of taking end-to-end ownership. - Excellent communication and stakeholder management skills. Good-to-haves: - Experience with Gen-AI technologies. - Experience with cloud deployments (distributed and scalable systems) and DevOps as a cultural environment.,

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