2580 Client Interaction Jobs - Page 28

This position involves working within the MEP Design & Engineering Team at XS CAD's Global Delivery Centre in Andheri, Mumbai. The team consists of skilled professionals, including mechanical, electrical, and plumbing engineers with varied experience. As a senior mechanical engineer, you will be responsible for designing and developing HVAC systems, as well as leading junior engineers and providing technical guidance to the design team. Key Roles and Responsibilities: Design and Documentation: Lead the design of HVAC systems, including Concept, Scheme, Design Development, and Tender Design/Documentation (Technical Specification, BOQ, Schedules, and Drawings). Ensure designs comply with current legislation and codes of practice. Client Interaction: Regularly communicate with the client and take on design responsibilities on project types like commercial, residential, retail, laboratories & hospitals. Understand and apply codes and standards local to project locations, utilizing the latest industry-leading software. Leadership and Mentorship: Mentor and assist junior engineers. Take on a leadership role with the potential for team growth, with team members reporting to you. Professional Development: Independently communicate with clients, stakeholders, leaders, and peers in written and spoken English. Train and work on the latest mechanical design software. Undertake offshore visits to clients" offices, if required, for detailed training and one-on-one sessions. Display flexibility, a collaborative nature, and empathy. Accept and implement constructive feedback. Qualification and Experience Required: BE/BTech/ME/MTech degree in mechanical engineering or a related technical field. Experience in designing HVAC systems for commercial, residential, and retail projects. Ideally, experienced in sustainability-based projects. Good understanding and knowledge of international codes, such as ASHRAE and SMACNA. Proficient in IT skills, including Microsoft Office, HVAC cooling load software (Trane Trace, Camel, IES VE, etc.), AutoCAD, and Bluebeam. Good communication skills and the ability to interact with clients regularly. Consistently produce accurate work without errors. Experience working with reputable global MEP engineering companies. Experience working on UK/Australia/Middle East projects. Compensation: The selected candidate will receive competitive compensation and remuneration policies in line with qualifications and experience. Compensation will not be a constraint for the right candidate. What We Offer: A fulfilling working environment that is respectful and ethical. A stable and progressive career opportunity. State-of-the-art office infrastructure with the latest hardware and software for professional growth. In-house, internationally certified training division and innovation team focusing on training and learning the latest tools and trends. Culture of discussing and implementing a planned career growth path with team leaders. Transparent fixed and variable compensation policies based on team and individual performances, ensuring a productive association.,

The Business Development Executive role involves identifying and developing new business opportunities, building relationships with potential clients, and driving company growth. You will be responsible for generating leads, managing the sales process, and contributing to strategic planning efforts to achieve business goals. Your key responsibilities will include Business Development, Lead Generation, Market Research, up-selling, and cold calling to explore new business opportunities and interact with Clients. It is essential to have a good understanding of business requirements, documentations, and the ability to comprehend client needs accurately. Analyzing the market to establish competitive advantages is also a crucial aspect of the role. Regularly providing updates and reports on sales activities, Pipelines, and forecasts to the management team is part of the job scope. To qualify for this position, you must hold a Bachelor's Degree in business administration, Marketing, or a related field. Ideally, you should have 0 to 6 months of experience in business development, sales, or a similar role within the IT industry. Excellent communication and interpersonal skills are necessary for effective client interactions. You should be able to work independently as well as in a team environment seamlessly. Additionally, proficiency in using CRM software and other sales tools is expected. This is a full-time job opportunity suitable for freshers. The work schedule includes day and morning shifts. The job location is in Mohali, Punjab. English language proficiency is required for this position. If you are willing to commute or relocate to Mohali, Punjab, with an employer-provided relocation package, it would be preferred.,

Any Graduate 2+ years experience in event management company. Coordinate all aspects of client servicing activities across all divisions. Build strong relationships with clients by maintain a proactive, attentive, courteous, & professional demeanor.

•Coordinate with design teams/consultants •Collaborate with site teams & vendors •Review & integrate client feedback into design plans •Track project timelines, documentation •Visit sites, take updates, approvals •Assist preparing mood boards, ppts Required Candidate profile •Female Only •Detail-oriented, keen eye for design aesthetics •Strong time management skills •Travel 40% of time •Proven exp in design coordination •Proficiency in Design softwares [AutoCad -required]

Build and maintain client relationship to ensure repeat business. Meet sales targets. Conduct regular office meetings. Prepare market reports. Maintain data to prepare business plans. Calls on given data. Minimum number of achievement target is 02.

Job description- Key Responsibilities: 1. Plan & oversee business development efforts. 2. Identify & Build new Hospitals/Clinics that meet Pristyn Care standards in terms of location, pricing, infrastructure, quality etc. and pitch our partnership proposal. 3. Negotiate Pristyn Care commercial agreement with Hospitals/Clinics. 4. Strengthen relationship with existing partners, Hospital Owners & other relevant stakeholders. 5. Oversee day to day city-level operations to ensure a smooth and seamless patient experience. 6. End-to-end ownership of a selected region. Job Requirements: 1. Immediate joining is preferred. 2. Hustle and get a work done attitude. 3. Operations handling and Business development experience.

The Social Media Executive position based in Vikhroli, Mumbai requires a motivated individual with some digital marketing experience to join our team. As a Social Media Executive, you will play a crucial role in our digital marketing efforts and will be responsible for managing social media accounts. Your primary focus will be on creating, scheduling, and overseeing engaging content across various social media platforms. Additionally, you will provide support in executing and monitoring digital marketing campaigns. Your role will involve interacting with clients, addressing their queries, and assisting the Account Manager in client communication. It is essential to track and report on social media metrics and campaign performance to ensure the effectiveness of our strategies. To be considered for this role, you should possess a Bachelor's degree in Marketing, Communications, or a related field. A minimum of 1 year of experience in digital marketing or social media management is required. A basic understanding of social media platforms and digital marketing principles is essential. Strong written and verbal communication skills are also necessary for effective client interaction and content creation. If you are an immediate joiner with a passion for digital marketing and social media management, we encourage you to apply for this position and be a valuable contributor to our team.,

As a Junior - PPC, SEO, SEM & IT On-Site Sales Executive at Book My Agency, you will play a key role in driving sales, nurturing client relationships, and contributing to the growth of our dynamic digital marketing agency. Your primary responsibilities will focus on client interaction, delivering persuasive sales pitches, lead generation, and effective communication to boost revenue for the company. Join our team and be part of our journey to reshape the digital marketing landscape! Develop Sales Strategies: Craft and execute sales strategies to drive revenue growth and expand our client base. Lead Generation and Conversion: Generate quality leads through targeted outreach efforts, following up diligently to convert leads into sales. Client Relationship Management: Build and maintain strong relationships with clients to understand their needs, ensuring satisfaction and retention. Sales Pitch Delivery: Deliver compelling sales presentations to prospective clients, clearly conveying the value and benefits of our services. CRM Management: Track client interactions and monitor sales progress using CRM systems to streamline and optimize the sales process. Collaborate with the Marketing Team: Work closely with the marketing team to align sales goals with marketing efforts, maximizing lead generation and client satisfaction. Achieve Sales Targets: Consistently meet or exceed monthly and quarterly sales targets to support the agency's growth goals. About Company: Book My Agency is a leading provider of comprehensive digital marketing solutions tailored to meet the unique needs of businesses across various industries. With a team of skilled professionals and cutting-edge technology, we strive to deliver measurable results and maximize our clients" online presence.,

You will be part of a dynamic team at KPMG in India, a professional services firm affiliated with KPMG International Limited. With offices across major cities in India, we offer services to both national and international clients. Our goal is to deliver industry-focused, technology-enabled services that demonstrate our deep understanding of global and local industries and our experience in the Indian business environment. As an Adobe Campaign Developer based in Mumbai, you will have 2 to 6 years of experience working in development and project teams, providing technical skills for the Adobe Campaign Platform. Your responsibilities will include offering guidance on Adobe Campaign implementation, designing schemas, campaigns, technical workflows, and integrating with other data sources like CRM. You will also be expected to possess expertise in databases, SQL queries, and database concepts. Working closely with cross-functional teams, including Technical Architects, Business Analysts, and software engineers, you will be involved in the full software development life cycle. Your role will involve developing code, unit testing, creating design documents, and ensuring adherence to best practices and policies. Additionally, you will interact with clients to understand new use cases, manage performance and scalability, diagnose technical issues, and contribute to deployment methodologies for Adobe Campaign platforms. To excel in this role, you should have a strong understanding of HTML, CSS, JavaScript, relational databases, and data modeling. Effective communication skills, client interaction experience, and the ability to provide accurate development estimates are essential. A degree in B.E/B.Tech/BCA/MBA/MCA is required for this position. Join us at KPMG in India, where we are committed to providing equal employment opportunities and fostering a diverse and inclusive work environment.,

You will be leading advisory projects for clients in the energy sector, focusing on a variety of transition technologies, business models, and strategies. Your responsibilities will include planning the team's work, ensuring high standards of analysis, and effectively communicating insights. Additionally, you will be managing and coaching junior analysts within the team and supporting business development efforts by contributing to delivery plans in proposals. To be successful in this role, you should have previous experience in major consultancies, energy companies, financial services firms, or other knowledge-focused institutions. A first-class university degree is required, along with a demonstrated ability to manage projects and processes in team environments. You should also possess strong skills in interpreting complex quantitative data, effective communication with diverse audiences, and a self-starting, entrepreneurial mindset with a desire to contribute to business growth. Desirable attributes for this role include previous experience in energy-related projects or policy, particularly in the Indian context, leadership or mentoring experience, successful client collaboration, proficiency in advanced data analytics tools (such as Python, R, Matlab, Advanced Excel), and a solid academic background (Master's degree or PhD in a relevant discipline). In return, you will have the opportunity to influence key decisions in the energy sector, engage directly with clients through various platforms, develop into an industry expert, and be part of a vibrant, collaborative work culture. The role offers a competitive salary package, access to coaching and mentoring sessions, participation in the Aurora Academy training programme, and support through the Employee Assistance Programme (EAP) for personal and professional guidance.,

As an Advisory Associate at our leading and rapidly growing Energy Research client based in Gurugram, India, you will play a crucial role in our Advisory team with a focus on Power & Renewables. Your responsibilities will involve leading advisory projects for clients, spanning various energy transition technologies, business models, and strategies. You will be responsible for planning the team's work, ensuring rigorous standards of analysis, and effectively communicating insights. Your key responsibilities will include line managing junior analysts to support their development, coaching and managing analysts within projects, and contributing to business development efforts by providing delivery plans for proposals. We are seeking individuals with the following attributes: - Prior experience in energy-related projects or policy, particularly in an Indian context, with a focus on Power and Renewables. - Background in a major consultancy, energy company, financial services firm, or knowledge-focused institution. - Possession of a first-class university degree. - Demonstrated success in project and process management within team-oriented environments. - Proven ability to interpret complex quantitative data and derive actionable insights. - Strong communication skills to effectively collaborate with both technical and non-technical stakeholders. Desirable attributes that would be advantageous for this role include: - Experience in leadership, management, or mentoring roles. - Proven track record of successful client engagement. - Proficiency in advanced data analytics tools such as Python, R, Matlab, or Advanced Excel. - Strong academic background, such as a Masters degree or PhD in a relevant discipline. If you are looking to be part of a dynamic team driving impactful change in the energy sector, we encourage you to reach out for further information by contacting joe@paritasrecruitment.com.,

The ideal candidate for this position will lead initiatives to generate and engage with business partners to build new business for the company. You should have a minimum of 5 years of relevant experience in IT sales and business development. Your primary responsibilities will include identifying partnership opportunities, lead generation, lead qualification, lead nurturing, and ensuring project success through critical thinking and strategic execution. You must have a strong knowledge of the lead cycle and experience in both domestic and international lead generation. Additionally, you should possess excellent communication skills, the ability to create business proposals and presentations, and experience in interacting with clients from various regions including the US, Canada, Australia, UK, India, and the Middle East. Fluency in English is a requirement for this role. As the main point of contact between the client and the company, you will be expected to generate new business for a wide range of digital services. This will involve lead generation activities, calling, drafting proposals, closing deals, and building relationships with decision-makers at client sites and potential customers. Your leadership, presentation, and communication skills should be top-notch, and you should be well-networked in the defined sectors with a successful track record in the IT industry. You will also be responsible for engaging in cold-calling to create interest in company products and services, generate new business leads, and arrange customer meetings. Experience in IT, web, SEO, and software sales both domestically and internationally is necessary, along with a proven record of achieving sales targets. If you meet these qualifications and are ready to take on this challenging role, we encourage you to apply.,

Job Title : CRM Manager TPA Industry Industry : Health Insurance / Third Party Administration Role Objective To lead and optimize the organizations CRM strategy, ensuring seamless client interactions, data integrity, and service delivery across health insurance workflows. The CRM Manager acts as a bridge between technology, client servicing, and operational teams to enhance customer satisfaction and retention. Key Responsibilities Functional Area RM Strategy & Execution - Design and implement CRM strategies aligned with business goals - Drive customer engagement, retention, and satisfaction initiatives Client Data Management - Ensure accurate and secure client data entry and maintenance - Monitor data quality, segmentation, and compliance with IRDAI norms System Optimization - Oversee CRM platform performance - Coordinate with IT for upgrades, integrations, and troubleshooting Cross-Functional Collaboration - Work closely with Claims, Preauth, Customer Care, and Enrollment teams - Align CRM workflows with service delivery and escalation protocols Reporting & Analytics - Generate dashboards and reports on client interactions, SLAs, and service metrics - Analyze trends to identify service gaps and improvement areas Training & Adoption - Train internal teams on CRM usage and best practices - Promote CRM adoption across departments for consistent client experience Stakeholder Engagement - Coordinate with brokers, insurers, and corporate clients for feedback and service alignment - Support renewal cycles and client onboarding through CRM tools. Skills & Competencies Strong understanding of health insurance and TPA operations Proficiency in CRM platforms and data analytics tools Excellent communication and stakeholder management skills Strategic thinking with a customer-first mindset Ability to lead cross-functional initiatives and drive adoption Experience Required 5-9years in CRM management, client servicing, or operations within the TPA or Health Insurance domain Prior experience in handling enterprise clients and managing CRM implementations is preferred. Interested Candidate can connect -09971006988

As a Lead Recruiter in Domestic Staffing based in Visakhapatnam, India, you will play a crucial role in managing end-to-end recruitment processes and ensuring client satisfaction. With over 6 years of experience in domestic staffing, including at least 2 years in a leadership capacity, you will lead and mentor a recruitment team to deliver high performance and professional development. Your key responsibilities will include developing effective sourcing and screening strategies for IT and other core skill sets, maintaining strong client relationships, and overseeing the recruitment process from candidate submission to onboarding. You will be responsible for ensuring all candidate submissions are accurate and made within agreed Service Level Agreements (SLA), while proactively addressing any resume rejections to improve future submissions. Quality assurance will be a top priority, where you will focus on meeting client requirements effectively by maintaining a robust candidate pipeline. Additionally, you will engage in client interactions through Quarterly Business Reviews (QBRs) and contribute insights for continuous improvement. Data management and compliance, as well as post-offer coordination to ensure smooth onboarding, will also fall under your purview. To excel in this role, you should have a solid background in IT recruitment, exceptional communication and interpersonal skills, and a proven track record of effectively managing and leading a recruitment team. Familiarity with Applicant Tracking System (ATS) and Vendor Management System (VMS) tools will be essential for success in this position. If you are looking for a challenging opportunity to lead a recruitment team, manage client relationships, and drive the recruitment process in the domestic staffing sector, this role could be the perfect fit for you. Join us in Visakhapatnam and make a significant impact in the world of staffing and recruitment.,

As a skilled Civil Engineer, you will be responsible for managing and overseeing various civil engineering projects in Navsari, Gujarat, while commuting from Mumbai. Your role will involve overseeing project planning, execution, and completion to ensure they meet specifications, timelines, and budgets. You will work closely with architects, contractors, and other professionals to ensure seamless project execution through effective communication and collaboration. Your key responsibilities will include developing and reviewing engineering designs, conducting site visits to monitor progress and enforce safety protocols, maintaining accurate project documentation, and identifying and solving potential project challenges. Additionally, you will be required to communicate effectively with clients to understand their needs and provide updates on project status. To qualify for this position, you should hold a Bachelor's degree in Civil Engineering or a related field, with a minimum of 3 years of experience in civil engineering or construction management. You should possess strong knowledge of engineering principles, materials, and construction techniques, as well as proficiency in engineering design software and tools. Excellent communication, organizational, and problem-solving skills are essential, along with the ability to work independently and manage multiple tasks effectively. You must also be willing to travel daily between Mumbai and Navsari. In return, we offer a competitive salary and performance-based incentives, opportunities for career growth and professional development, and support for commuting expenses between Mumbai and Navsari. If you are a motivated Civil Engineer with a passion for project management and a commitment to delivering high-quality results, we encourage you to apply for this full-time, permanent position.,

As a PSUR Specialist, your primary responsibility will be to author and review Periodic Safety Update Reports (PSURs/PBRERs) for submission to health authorities. You will play a crucial role in ensuring the accuracy, completeness, and regulatory compliance of all PSURs. Additionally, you will be tasked with performing literature searches to gather relevant data for PSUR preparation and validating the information obtained to ensure accuracy. Your role will involve extracting and validating data from various sources, including Reference Safety Information (RSI), sales data, previous reports, and Risk Management Plans (RMP). You will also be responsible for generating Line Listings (LL) from the safety database for inclusion in PSURs. Effective process management is key, as you will need to manage and reconcile relevant process trackers to ensure all activities are documented and on schedule. Providing reliable support for high-priority ad-hoc activities related to PSUR preparation will also be part of your daily tasks. Client interaction is an important aspect of this role, as you will communicate with client personnel to resolve issues related to PSURs, ensuring adherence to client policies. It will be your responsibility to ensure that PSUR deliverables comply with regulatory requirements and are submitted within agreed timelines. Furthermore, you will serve as a subject matter expert (SME) for PSUR preparation and review, providing training and mentoring to team members on PSUR-related processes and regulatory requirements. To excel in this role, you should hold a Bachelor's degree in a relevant scientific or medical field, with an advanced degree being preferred. Previous experience in pharmacovigilance, drug safety, or a related field, with a focus on PSUR preparation and review, is essential. Knowledge of regulatory requirements for PSURs/PBRERs, strong analytical and problem-solving skills, excellent written and verbal communication skills, proficiency in safety databases and data extraction/validation processes, as well as strong organizational skills are key qualifications needed for this position. Demonstrated ability to collaborate effectively with cross-functional teams and provide expert support will be critical for success in this role.,

Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate. Location: Ludhiana, Punjab Industry-TPA Company or Health Insurance will only be preferred Job Description: Key Responsibilities Functional Area Responsibilities Client Management & Retention - Lead the retention and engagement strategy for top corporate clients in the region - Work closely with the servicing team to ensure consistent delivery and relationship strengthening Leadership Reporting - Review reports on corporate clients, insurance companies, and brokers with senior leadership - Identify potential service gaps and resolve proactively before escalation SLA Fulfillment - Monitor and ensure adherence to agreed SLAs across all client touchpoints - Address gaps promptly and implement corrective actions MIS Oversight - Ensure timely and accurate submission of MIS reports to corporates and insurance partners - Validate data integrity and presentation quality Departmental Function Oversight - Oversee functioning of Customer Care, Claims, Preauth, and related operational units - Ensure seamless coordination and issue resolution across departments Claims & Cashless Settlement - Monitor end-to-end claims and cashless processes for assigned clients - Ensure smooth settlements within timelines and policy terms Stakeholder Coordination - Coordinate with brokers, insurance companies, and corporate clients for daily operations and strategic alignment - Manage escalations, feedback, and service refinements collaboratively Experience Required 35 years of hands-on experience in Customer Service or Client Relationship Management roles within the Health Insurance or TPA sector Proven expertise in handling key accounts and leading cross-functional collaboration Strong understanding of insurance workflows, claims processing, and regulatory nuances Interested Candidate can connect -09971006988

As a Relationship Manager specializing in Home Loan and Mortgage, you will play a crucial role in facilitating the conversion of Home Loan (HL) and Mortgage leads into field appointments, leading to successful loan disbursals. Your responsibilities will include managing relationships with Banks and Non-Banking Financial Companies (NBFCs) to ensure smooth operations and timely processing of loan applications. Your key responsibilities will involve converting Home Loan and Mortgage leads into field appointments, overseeing the entire process from lead conversion to loan disbursals while ensuring compliance with regulations and policies. Additionally, you will be tasked with cultivating and maintaining strong relationships with Banks and NBFCs to streamline loan processing and address any issues promptly. Candidates for this role should have a minimum of 1 year of experience in Home Loan and Mortgage operations. You will be required to interact with clients to understand their needs, guide them through the loan application process, and assist in completing loan contracts. Regular analysis of active loan files, submission of loan applications, preparation of comprehensive loan proposals, and evaluation of loan applications will also be part of your responsibilities. To succeed in this role, you should possess strong interpersonal skills, proficiency in analyzing financial data and interpreting loan documents, attention to detail, and the ability to work efficiently in a fast-paced environment. Knowledge of relevant laws and regulations governing the Home Loan and Mortgage industry is essential, and a Bachelor's degree in Finance, Business Administration, or a related field is preferred. If you are looking to leverage your experience in Home Loan and Mortgage operations, collaborate with clients and stakeholders effectively, and ensure compliance and customer satisfaction in loan processing, this role offers an exciting opportunity to grow and succeed in the field.,

Handle import and export documentation work, work on special sales and support projects, co-ordinate with branding and PR agency, communicate with advisory consultants for assigned projects, analyst industry news and conduct market research, handle advertisement campaign and events, provide assistance in HR activities, manage patent trademark and membership renewal, look after employees mobile connection services, handle MD desk correspondence and calendar activities, MD travel arrangement and meeting planning, keep records and minutes of meetings, co-ordinate with HODs for MIS reports, follow-up with HODs for pending tasks completion, manage customer database, handle office administration support and any other tasks given by management . Task Managing Directors office management Preparation of import and export documentation Arrange general administration of office Get involve in branding activities Handle HOD reports and follow up for reports submission Plan work schedule of MD and arranged requirement as per schedule Handle meeting arrangement as per schedule Submission of daily MIS report Make travel and stay arrangement Import and Export Documentation: Check order processing and follow-up Follow-up payment processing and remittance intimation Check material import clearance Follow-up for other documents like, PO copy, authorization letter, product literature & any other documents etc. Material repair lot re-export documentation, follow-up and clearance Special Projects: Look for vendor development and raw material procurement Liaison with consultant, labs and filler etc. Handle product raw material, sample testing etc. Conduct market research, product launching plan and branding Take reporting of sales team Branding and PR Agency: Work for branding agency finalization, co-ordinate, assist and monitor branding activities Get approval from the management and finalization of branding collaterals Monitor timeline, deliverable and payment process etc Advisory consultants and Interns Co-ordination: Direct co-ordinate with advisory consultants and update the progress to management Meet the timeline, follow-up and implement projects on timely manner Act as one point contact between the consultants and management Industry News Analysis and Market Research: Check industry news, analyse and report to management Conduct market research and update to management

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver TSY-Middle Office. Key Responsibilities: Reconciliation of monthly facility interest invoices, rollovers, and monitor credit account balances managing the line of credit Collateral management Maintenance of Letter of Credit maturity and QE reporting Weekly global cash and investment dashboard reporting Counterparty exposure reporting Validate daily FX rate imports and perform FX KYC Trade and transaction input Cash Forecasting Liquidity Management Total return swaps Valuation. Experience: Required Skills: General knowledge of fixed income products a plus Experience with Treasury Management Workstation i.e.Wall Street Suite product a plus Proficient with Microsoft Office Suite, including Excel, Word, Access, and PowerPoint meticulous attention to detail and strong organization skills excellent written and verbal communication skills Ability to prioritize multiple tasks in a fast-paced environment. Experience in working capital management & Liquidity Mgt. Good understanding of Fund structure.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: ASP.NET. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: AS400. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Analysis. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise. Experience:5-8 Years.