2580 Client Interaction Jobs - Page 27

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Enterprise Platform Engineering Backend Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Apigee EnterpriseAPI Management Platform Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: C++ Application Programming Experience: 5-8 Years

Function : Operations Job : Associate A4ME- Chat Location : Mumbai, Maharashtra Reporting to : Team Leader, United Health Group Candidate Specifications Must Any undergraduate, graduate, post graduate, diploma or equivalent Very Good written communication skills Previous experience in the health care processing/chat process is preferred. Experience of 1-2 years if not fresher willing to work with all parameters. Age between 18 yrs - 45 yrs. Residing in transport boundaries. Willing to work in night shifts a& late evening shifts. Good to Have Call Center/Chat Experience. Critical Skills Required Typing speed >= 30 wpm Basic computer knowledge with proficiency in keyboard skills especially with numbers Ability to use the phone system. Customer Service and chat/email soft skills Knowledge of Products Knowledge of Procedures Familiarity with the computer basics. Good logical and analytical skills Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Inbound and Outbound Chat.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Big Data Testing Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Microsoft Teams Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle Apps Technical Experience: 5-8 Years

Role Purpose The Technical Lead's role is characterized by the imperative of facilitating process delivery and bolstering team performance through diligent oversight of the Production Specialists. In this capacity, you will manage technical escalations, nurture team development, and ensure alignment with the established business objectives. The importance of this position cannot be overstated, as it plays a vital role in sustaining exemplary service standards and encouraging a culture centered on excellence. Do Oversee and support processes by reviewing daily transactions against performance parameters Continuously analyze performance dashboards and metrics to enhance team efficiency Mentor team members, fostering skills that enhance overall performance metrics Maintain comprehensive logs of queries, detailing the resolution steps and outcomes Ensure strict adherence to standard operating procedures for prompt resolution of client requests Assist in promptly resolving client queries within agreed SLAs, upholding high service delivery standards Enhance the team's understanding of processes and products for improved client interactions and effective troubleshooting Document and analyze issues to identify trends and offer proactive solutions for prevention Elevate significant issues to senior management to secure timely client resolutions Ensure complete transparency of product information and necessary disclosures during client interactions Mitigate potential legal challenges by monitoring compliance with service agreements rigorously Manage technical escalations through effective diagnosis and troubleshooting of client queries Implement a systematic approach to managing technical challenges while adhering to SLAs Timely escalation of unresolved issues to appropriate technical authorities is paramount Guide clients through systematic solutions while promoting a positive experience Demonstrate exceptional troubleshooting skills, maintaining professionalism to ensure user satisfaction Provide alternative solutions when immediate resolutions aren't feasible to sustain business relations Regularly communicate operational updates to clients, fostering clarity throughout interactions Conduct post-resolution follow-ups with clients to gather insight and ensure SLA compliance is maintained Enhance team capabilities to uphold operational excellence and superior service levels for clients Act as a mentor, fostering the technical capabilities of Production Specialists Conduct targeted training sessions to address any identified skill gaps within the team Develop specialized training modules tailored to the needs of the team Inform clients of upcoming training sessions and their expected outcomes to ensure alignment Engage in continuous learning, staying up-to-date on product enhancements and modifications Participate in all recommended product-specific training sessions Identify recurring issues, presenting robust resolutions to elevate team performance Engage in self-directed learning to remain knowledgeable, leveraging network resources Mandatory Skills: Oracle EBS data migration ETL approach Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud-Microsoft Azure Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Groovy Scripting Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: .NET Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Power BI Visualization on cloud Experience: 5-8 Years

About the job: Key responsibilities: 1. Identify and visit prospective/appointment clients on time to generate business 2. Present and promote company offerings in face-to-face meetings 3. Develop and maintain strong customer relationships 4. Negotiate terms and close sales deals 5. Prepare daily reports and updates on field activities 6. Meet monthly and quarterly sales targets Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,60,000 - 5,40,000 /year Experience: 1 year(s) Deadline: 2025-08-13 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: Client Interaction, Negotiations and Field Sales Other Requirements: 1. Diploma or a graduate in any stream 2. Proven field sales experience 3. Excellent communication and negotiation skills 4. Self-motivated and target-driven 5. Willing to travel regularly for client meetings About Company: An innovative company incubating ideas, solutions, and business startups to go to market. Bringing critical technology and experience to enable success.

As a Bench Sales Trainee at Busitants Incorporated in Kalkaji, South Delhi, you will be part of a dynamic team working in the US Shift from 7pm to 4am. We are currently looking for Freshers who are immediate joiners and are fluent in English with a strong knowledge of IT. During your tenure with us, you will gain valuable insights and experience in various aspects of Bench Sales Coordination. You will have the opportunity to work closely with bench candidates, identifying suitable job opportunities for them and liaising with potential clients to understand their staffing needs. Your responsibilities will include resume screening, matching candidates with job openings, marketing bench candidates to clients, and ensuring timely placements. You will also be involved in coordinating interviews, offer letters, and onboarding processes for bench candidates. Networking will be a key aspect of your role, as you will be required to build and maintain strong relationships with clients, staffing agencies, and industry professionals to source new opportunities. Additionally, you will be responsible for maintaining accurate records of bench candidates, placements, and status updates in the company's database. This full-time permanent position offers benefits such as provided food, paid sick time, and paid time off. You will work a fixed night shift schedule from Monday to Friday in a US shift environment. Furthermore, there is a performance bonus component to reward your hard work. If you are looking to kickstart your career in Bench Sales and are eager to learn and grow in a supportive environment, then this role is the perfect opportunity for you. We are looking forward to welcoming you on board starting from 06/01/2025.,

As a Team Lead Odoo, you will have 6 to 8 years of experience and will be based in Mumbai or Ahmedabad (WFO). Your key responsibilities will include leading the Odoo Development Team, overseeing project delivery, and ensuring high-quality standards are met. You will be responsible for developing and customizing Odoo solutions, engaging with international clients, implementing third-party integrations, collaborating across teams, driving continuous improvement, and taking ownership of challenging projects. You will lead a team of Odoo developers, conduct code reviews, and foster best practices. Your role will involve designing, developing, and customizing Odoo modules such as Sales, HR, Manufacturing, Supply Chain, and Accounting, as well as managing major customizations. You will work closely with international clients, provide technical support, and ensure client requirements are effectively addressed through Odoo solutions. Managing third-party integrations with Odoo to enhance system functionality will also be a part of your responsibilities. Collaborating with cross-functional teams in sales, HR, manufacturing, and accounting, you will ensure a holistic approach to project delivery. Staying updated with the latest developments in Odoo and industry trends, you will apply new knowledge to improve development practices and project outcomes. Taking full ownership of challenging projects, you will drive them from conception through to successful completion, ensuring all deliverables meet deadlines and client expectations. To qualify for this role, you should have a minimum of 6 years of relevant experience in Odoo with the latest version, along with team management experience. A Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) is required. Additionally, you should have hands-on experience with Odoo's default modules, particularly in Sales, HR, Manufacturing, Supply Chain, and Accounting. Knowledge of Odoo Point of Sale (POS) development will be advantageous. In terms of technical skills, you should have expertise in Python, a strong understanding of Object-Oriented Programming (OOP) concepts, and extensive knowledge of Odoo's functional aspects. Experience in leading and managing a team of developers, conducting code reviews, mentoring team members, and promoting best practices in Odoo development are essential. Effective client interaction, continuous learning, proactive attitude towards improvement, and collaboration skills with cross-functional teams are also key requirements for this role.,

You are looking for a Sales Engineer (Internal Client-Facing) role within the Sales & Applications Engineering department of a company specializing in Flow Measurement & Valve Solutions based in Faridabad, Haryana. Reporting to the Head of Sales, your primary responsibility will be to act as a liaison between clients and technical teams, ensuring that client needs are met effectively and promoting suitable solutions for their requirements. Your main duties will revolve around client interaction and technical support, where you will be the main internal contact point for clients regarding the product portfolio. This will involve understanding customer specifications, technical drawings, and process diagrams to provide accurate solutions. Additionally, you will be responsible for preparing quotations, responding to inquiries, and guiding clients in product selection based on application parameters. Furthermore, you will manage proposal and quotation processes using internal systems, collaborating with various teams to align technical requirements and delivery timelines. Your role will also involve coordinating with the field sales team, internal departments, and tracking project timelines to ensure smooth order execution and client satisfaction. Maintaining accurate documentation, including records of communications, quotes, and order history, is crucial. You will also be expected to stay updated on product developments, industry standards, and competitor offerings, participating in training sessions to enhance your product knowledge. To qualify for this role, you should have a Bachelor's Degree/Diploma in Mechanical, Instrumentation, or Chemical Engineering or a related field, along with a minimum of 2 years of experience in internal sales or applications engineering. Exposure to flow measurement, industrial valves, actuators, and instrumentation is preferred. Technical skills such as the ability to read P&IDs, familiarity with industry standards, and proficiency in software like MS Office and CRM platforms are essential. Strong communication, customer orientation, and collaboration skills are also crucial. Joining this company will provide you with the opportunity to work on cutting-edge projects in various sectors, contribute to high-impact projects, and grow technically in a team-driven culture focused on innovation and customer satisfaction.,

About the job: Key Responsibilities: 1. Engage with leads and potential clients to understand their space requirements 2. Pitch Flash pace offerings and close deals for short-term space rentals 3. Maintain a deep understanding of available properties and partner locations 4. Conduct site visits and guide clients through the onboarding process 5. Manage client communication, follow-ups, and after-sales support 6. Collaborate with the operations and marketing teams to improve the client experience 7. Maintain records of interactions and update CRM tools regularly 8. Meet and exceed monthly sales targets and KPIs Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 4,50,000 /year Experience: 0 year(s) Deadline: 2025-08-12 23:59:59 Skills required: Client Interaction, Client Relationship Management (CRM), English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. Creative problem-solver with a strong eye for aesthetics and detail 2. Excellent communication and client-handling skills 3. Ability to work independently and collaboratively 4. Time management and multitasking abilities 5. Flexible, professional, and quality-focused approach 6. Familiarity with materials, furnishings, lighting, and finishes 7. Understanding of space planning, ergonomics, and building codes About Company: Stirring Minds is a premier startup ecosystem in India, dedicated to helping businesses launch, scale, and succeed. As a leading incubator, we provide funding, co-working spaces, and mentorship to support the growth of innovative companies. In addition to our incubator services, we also host the largest startup event in the country known as Startup Summit Live, bringing together entrepreneurs and industry leaders to connect, learn, and collaborate. Our community-driven approach extends beyond our event and incubator offerings, as we work to create communities of like-minded individuals who can support and learn from one another. We have been recognized by top media outlets both in India and internationally, including the BBC, The Guardian, Entrepreneur, and Business Insider. Our goal is to provide a comprehensive ecosystem for startups and help turn their ideas into reality.

About the job: Key Responsibilities: 1. Working on cold calling 2. Pitching our products to prospective clients 3. Contributing to the organization's revenue target 4. Handling all team data Who can apply: Only those candidates can apply who: Salary: ₹ 3,55,000 - 4,06,000 /year Experience: 0 year(s) Deadline: 2025-08-12 23:59:59 Other perks: 5 days a week Skills required: Leadership, Team Management, Digital Marketing, Client Interaction, Marketing Strategy, Business Development, Marketing and Collaboration Other Requirements: 1. Business mindset 2. Skills development attitude 3. Learning attitude 4. Management 5. Leadership About Company: We are helping organizations by providing opportunities to all youth. This platform offers international work that allows individuals to earn a great income in both part-time and full-time capacities. Anyone can build a lifelong career using this platform with the help of a good internet connection and a smartphone.

About the job: Key responsibilities: 1. Make outbound cold calls to prospective carriers. 2. Pitch dispatch services and convert leads into active carriers. 3. Maintain strong follow-up and relationship-building. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mohali only Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-12 23:59:59 Other perks: 5 days a week, Free snacks & beverages, Cab/Transportation facility Skills required: Negotiation, Client Interaction, Cold Calling, Punjabi Proficiency (Spoken), Sales and Effective Communication Other Requirements: 1. Fluency in English and Punjabi is mandatory. 2. Prior experience in sales or dispatch (preferred). 3. Female candidates are encouraged to apply. 4. Comfortable working in night shifts. About Company: We drive business growth through innovation and technology. Our expert team delivers transformative solutions, enhancing operations, reducing costs, and improving customer satisfaction. We are committed to our client's success and ensure measurable results. Integrity and reliability are our core values. We act with transparency and honesty, building long-term relationships based on trust, respect, and a commitment to excellence.

As a CFIN Manager at DynPro India, you will be responsible for leveraging your extensive experience in SAP ECC and S/4 HANA, specifically in the FICO and CFIN modules. Your role will involve integrating these modules with other key modules like FI and CO, ensuring a seamless flow of information and process alignment. You should have a track record of more than 10 years in SAP ECC and S/4 HANA, with a focus on end-to-end implementations and recent project involvement. Your expertise in SLT (System Landscape Transformation) will be an added advantage in this role, allowing you to contribute effectively to large-scale implementations and transformation projects. Your responsibilities will include gathering and defining requirements, conducting FIT GAP analysis, system configurations, and overseeing project planning and deliveries. You will be expected to design and implement RICEFW objects, write functional specs, debug ABAP code, and create SAP queries to enhance client implementations. In addition to your technical skills, you should possess a clear vision for the roadmap of various business processes within SAP Finance and CFIN. Staying up to date with the latest innovations and out-of-the-box features in this spectrum will be crucial for your success in this role. Your experience in people management, mentoring, escalation handling, and resource optimization will be valuable assets in leading and managing a team across all SAP modules. Your responsibilities will extend to engaging with clients, ensuring project delivery, and managing teams effectively. You will be involved in requirements gathering, pre and post-implementation reviews, BBP design and review, configuration review, program management, project risk assessments, data migration, and segregation of duties design or review engagements. Any certification in S/4 Hana CFIN or S4 Hana Financial Accounting will be considered an advantage in this role. If you are looking to join a dynamic team and contribute to cutting-edge technology solutions in a fast-paced environment, we welcome your application for the CFIN Manager position at DynPro India.,

" Position: CRM Functional Consultant Client: SourceMash Location: Mohali - (Chandigarh) Experience: 4+ years Notice Period: Immediate Joiner or Maximum 30 Days Roles & Responsibilities: Work as a CRM Functional Consultant with a focus on Dynamics 365 / Power Platform. Responsible for environment setup and configuration of CRM solutions. Design, develop, and implement business processes using Power Automate and Power Apps. Work on customizations and extensions, including plugins. Collaborate with technical teams to define and document functional requirements. Participate in the deployment, testing, and support of CRM implementations. Exposure to CI/CD processes is a strong plus. Provide end-user support, training, and troubleshooting. Desired Skills & Competencies: Hands-on experience in Microsoft Dynamics 365 CRM or Power Platform Strong expertise in Power Automate, Power Apps, and CRM customizations Experience with CRM environment setup and administration Knowledge of writing and working with plugins and custom workflows Familiarity with CI/CD pipelines and DevOps practices (preferred) Excellent communication, documentation, and client interaction skills Ability to work independently and in a collaborative environment ",

As a Web Developer, you will be responsible for designing, building, and managing websites to meet specific project requirements. Your duties will include creating mockups for client presentations, selecting appropriate WordPress themes and plugins, and implementing customizations to WordPress themes and functions. You will work on developing proprietary plugins for client-specific applications and optimizing website performance. Your role will also involve implementing security measures, collaborating with the team to update existing WordPress themes, and providing input to enhance site architecture, layout, and content. Additionally, you will be tasked with optimizing websites for increased opt-ins, improved search rankings, and enhanced user engagement and retention. You will need to conduct testing for cross-browser, cross-platform, and cross-device compatibility. Furthermore, you will engage with clients to gather requirements and coordinate project activities. You will design and implement new features and functionality while ensuring high performance and availability of the websites. Collaboration with co-developers and other departments will be essential for successful project delivery. Troubleshooting and resolving web or hosting-related issues will also be part of your responsibilities. Overall, as a Web Developer, you will play a crucial role in the development and maintenance of websites to meet client needs and ensure optimal performance and user experience.,