2580 Client Interaction Jobs - Page 25

You will be joining Maitreya Developers as a Sales Executive, where your primary focus will be on converting leads into clients, conducting site visits, and meeting monthly sales targets. This position offers a fantastic opportunity for individuals passionate about real estate and client engagement. Responsibilities will include handling walk-in and telephonic inquiries regarding real estate projects, conducting site visits with potential buyers to explain project features, pricing, and benefits, following up on leads generated by marketing and telecalling teams, nurturing strong client relationships to drive repeat and referral business, understanding client requirements, suggesting suitable property options, assisting in booking formalities, and coordinating with back-end teams for documentation. You will also be expected to achieve the monthly and quarterly sales targets set by the management. To qualify for this role, you should be a graduate in any discipline (real estate background preferred but not mandatory) with 1 to 3 years of sales experience (real estate, banking, insurance, or automobiles preferred). Strong communication and interpersonal skills, effective negotiation and closing abilities, proficiency in Hindi and Marathi with basic English skills, and ownership of a two-wheeler with a valid driving license are desirable. Your workdays will be from Monday to Saturday, with Sunday working occasionally based on client visits and one weekday off. The working hours will be from 10:30 AM to 7:00 PM. In return, we offer a fixed salary with performance-based incentives, a professional and supportive work environment, opportunities for growth within the organization, and exposure to premium real estate projects in Nagpur. Additional benefits include cell phone reimbursement, paid sick time, and a comprehensive compensation package comprising performance bonuses, quarterly bonuses, and yearly bonuses. This is a full-time, permanent position that requires you to work in person. If you have at least 1 year of sales experience and are looking to work in a dynamic real estate environment, we encourage you to apply for this exciting opportunity.,

JD: Manage client relationships with confidence and clarity Coordinate event requirements and ensure flawless execution Work closely with internal teams to deliver exceptional experiences Handle end-to-end client communication and satisfaction

We're looking for a Senior Digital Marketing Executive who can take ownership of end-to-end campaign performance across Meta Ads Manager, Google Ads, and other key advertising platforms. This role goes beyond execution it requires strategic thinking, hands-on optimization, testing leadership, and client-facing maturity. Role & responsibilities Daily Performance Reporting: Take full ownership of daily performance reports, ensuring data accuracy and delivering actionable insights to improve campaigns. Campaign Optimisation: Provide daily optimisation suggestions based on performance data, improving campaign efficiency and ROI. Ad Copy Prioritisation: Prioritise ad copy creation and optimisation based on ongoing performance tests and data analysis. Campaign Setup Review: Review and approve the setup of new campaigns to ensure strategic alignment and accuracy. Budget Management: Develop and manage campaign budgets, making necessary adjustments to maximise performance. Advanced Campaign Management: Oversee complex ad campaigns, optimising strategies for improved performance and higher returns. Ad Copy Testing and Optimisation: Conduct A/B testing for ad copy and provide recommendations to enhance effectiveness. Keyword Segmentation: Develop detailed keyword segments to improve targeting and campaign relevance. Ad Copy Support: Assist with the creation and organisation of ad copy, ensuring alignment with campaign goals. Daily Performance Management: Implement advanced techniques to oversee and optimise daily campaign performance. Weekly Strategy Reviews: Conduct weekly reviews of campaign performance, making strategic adjustments as needed. Client Exit Management: Ensure seamless transitions during client exits, preparing final reports and handling data handover. Analytics & Data Tracking: Oversee performance tracking using tools like Google Analytics, ensuring accurate data collection and reporting to inform future strategies. Act as the primary point of contact for day-to-day client communication. Schedule and conduct regular check-ins, reviews, and feedback meetings with clients. Escalate concerns or red flags to the Department Head promptly. Maintain detailed documentation of all communications and feedback. Key Skills: Digital Campaign Management: Proven experience in managing digital ad campaigns, particularly on platforms like Google Ads, Facebook Ads, etc. Data-Driven Optimisation: Strong analytical skills to derive insights from campaign performance data and suggest effective optimisations. Ad Copy Creation & Testing: Experience with ad copy creation, prioritisation, and A/B testing for performance improvement. Budget Planning & Management: Ability to develop and manage budgets for multiple campaigns, making real-time adjustments as necessary. Keyword Segmentation: Expertise in creating and managing detailed keyword segments for highly targeted campaigns. Google Analytics & Data Tools: Proficiency in Google Analytics and other performance tracking tools for accurate data analysis and reporting. Strategic Thinking: Ability to think strategically, aligning campaign setups, optimisations, and adjustments with broader business goals. Client Management: Strong client management skills, especially in ensuring smooth communication and exit processes. Attention to Detail: Ability to ensure high levels of accuracy in reporting, tracking, and campaign setup

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Python Application Programming. Experience: 5-8 Years.

Role :PMO Lead Career Band : C1 Description : The role incument is responsible for complete end to end project management for the assigned project which includes project planning, delivery, client interaction, trouble shooting, managing project operational parameters and people management. PM role can exist at offshore and overseas. Span of 20 - 40 FTE (2-5 Project Leads) Responsibilities Works with the offshore Delivery Manager/ Program Manager to ensure that all the delivery parameters ( (Bulge, Offshore Ratio, Effort Under run etc) are in sync with the account plan Ensures timely delivery in order to avoid the penalty payouts, adherance to project cashflow schedule Contributes to increased value to client, and wallet share to Wipro through deployment of domain experts, consultants & architects Records and manages project issues and escalation wherever necessary Handles Change Request Process Identifies, shares, highlights and escalates the risks captured in the status reports shared on a periodic basis Ensures the required infrastructure is in place for team members, including physical, hardware, software, requirements Manages people processes, goal setting , feedback, career growth and engagement Evolves risk mitigation and contingency plans and be able to work withinternal supervision/guidance to manage internal and external conflicts Understands the metrics that need to be traced, establishes sign offs, initiates C-SAT and acts on feedback Certifications & Assessments : PMCP/ PMA Knowledge : Must Have: Understanding and appreciation of the relevant technology or group of technologies Conceptual awareness of core project management techniques Understanding of estimation techniques, review mechanism, cost Should be well versed with areas of quality management like quality planning,inspection and Quality control Understanding of Customer Enagement Models, Financial parameters and Delivery & Ops parameters Should be well versed with areas of quality management like quality planning,inspection and control Preferred : Business Domain understandin Understanding of the Industry & Competitive landscape Experience Must Have: Experience of managing multiple project modules as a project Lead Applying tools to effort, cost, schedule and quality Handling Teams Should have worked on proposals involving relevant areas of the project Process documentation for L1, L2, L3 & L4 processes Total relevant experience of 6+ years with atleast 18 months in the role of a Lead Preferred : Managed projects of reasonable size and complexity as a Project Manager or Lead Behavioral Skills & Attributes : Problem Solving & Decision Making Managing Complexity Execution Excellence Stakeholder Management Client Centricity Effective Communication Nurturing People Mandatory Skills: PMO. Experience: 5-8 Years.

Job Description Key Responsibilities: Vehicle Inspection: Conduct comprehensive visual and mechanical inspections. Check engine performance, transmission, brakes, suspension, and electrical systems. Assess wear and tear, damage, and previous repairs. Condition Evaluation: Rate vehicle condition based on standardized criteria. Identify aftermarket modifications or non-OEM parts. Detect signs of accident history or frame damage. Valuation: Determine fair market value of vehicles using internal tools and market data. Prepare detailed appraisal reports. Documentation & Reporting: Maintain accurate evaluation records and vehicle history logs. Document photos, diagnostic results, and notes in evaluation software. Compliance & Safety: Ensure vehicles meet regulatory and safety standards. Identify non-compliant components or features. Client Interaction: Communicate evaluation findings to customers, dealers, or auction staff. Provide clear, objective explanations of assessments. Collaboration: Work with technicians, sales staff, and management to support vehicle sales or acquisitions. Participate in team training and calibration sessions for consistent evaluations. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Male Qualification Graduation Language Hindi-Understand and Speak Excellent English-Only Understand Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Address Proof,Aadhar card Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description *Key Responsibilities* 1. Lead architectural design development from concept to completion. 2. Mentor junior architects and designers. 3. Prepare and review detailed drawings, layouts and models using AutoCAD, Revit and other software. 4. Conduct site visits for measurements, photography and construction supervision. 5. Collaborate with project teams to maintain design intent. 6. Lead client meetings and presentations. 7. Research materials, construction methods and architectural trends. 8. Oversee construction documents, specifications and permits. 9. Develop 3D models and renderings for client presentations. 10. Manage project documentation and files. *Qualifications* 1. Bachelor's degree in Architecture or related field. 2. Proficiency in AutoCAD, Revit, SketchUp, Rhino and Adobe Creative Suite. 3. Strong BIM knowledge. 4. Architectural design principles and building codes expertise. 5. Excellent communication, presentation and leadership skills. 6. Collaborative team player. 7. Detail-oriented, creative problem-solver. *Preferred Skills* 1. Lumion or similar rendering software experience. 2. Sustainable design practices and Vastu principles knowledge. 3. Multitasking and time management expertise. 4. Client interaction and presentation experience. *Benefits* 1. Competitive salary and growth opportunities. 2. Mentorship from industry experts. 3. Diverse project exposure. 4. Collaborative, creative work environment. *Salary Structure* Salary: 25,000 - 40,000 + incentives (based on experience and expertise) Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender All Company Details Client Of Cafyo Real Estate Rental, Development & Operations | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(EM).

Overview Blue Sun Info is looking for a dynamic and driven B2B Sales Executive to join our growing team. This role is ideal for someone who thrives on client interaction, sales strategy, and closing deals in the business-to-business space. What You ll Do: Handle inbound calls and communicate with potential business clients. Conduct virtual or in-person product demonstrations. Visit client locations regularly to understand needs and build relationships. Negotiate and close deals to achieve monthly sales targets. Monitor market trends and competitor activity to identify growth opportunities. Collaborate with internal teams to ensure successful delivery and client satisfaction. Requirements: 1 2 years of B2B sales or relevant experience. Excellent verbal and written communication in English. Strong negotiation and closing skills. Ability to build and maintain long-term client relationships. Tagged as: b2b sales Before applying for this position you need to submit your online resume . Click the button below to continue. About Placement Mumbai Placement Mumbai is one of the most reputed Placement / Recruitment consultants in Mumbai and is division of Blue Sun Info.It s rated among the top most placement agencies in Mumbai. At Placement Mumbai we believing in helping you gain your dream job. We are specialized in providing highly qualified and experienced professionals for senior level to Middle or Junior level. We believe in understanding our clients needs and provide them with their desire candidates. In today's highly competitive world we require experienced, skilled and hardworking professionals to get an edge in the rat race. Placement Mumbai is a fastest growing placement agency in Mumbai. It s rated as one of the most Credible & Reliable Placement agency in Mumbai. At our selection process we ensure that each candidate is suitable to our employers prospective needs. This is how Placement Mumbai works. We make sure that our company can give you the maximum benefits of recruiting our services as manpower recruitment experts. There are many Placement Agencies in Mumbai but we dare to stand out due to our accurateness, effectiveness and timeliness in deliverance. PLACEMENT MUMBAI GUARANTEES At Placement Mumbai, we always stand by our clients 100%. Many companies offer recruitment and placement services but due to our teams efficiency & dedication we are among the top most placement agency in Mumbai. We believe that no other placement agency can offers the level of service and support that we give to our each and every client. Related Jobs Sales Agent Design Drift mumbai Internship 2025-03-10 Sales Executive Top Equipment And Machines Pvt. Ltd. Thane, Maharashtra Full Time 2023-12-17 Sales Executive Arete Consultants Pvt. Ltd delhi Full Time 2025-03-01

Overview We are Hiring Job Title: B2B Sales Executive Company Name: Blue Sun Info Location: Marine Lines Working Hours: 10 AM to 7 PM, Monday to Saturday Job Description: Blue Sun Info is looking for a dynamic and driven B2B Sales Executive to join our growing team. This role is ideal for someone who thrives on client interaction, sales strategy, and closing deals in the business-to-business space. What You ll Do: Handle inbound calls and communicate with potential business clients. Conduct virtual or in-person product demonstrations. Visit client locations regularly to understand needs and build relationships. Negotiate and close deals to achieve monthly sales targets. Monitor market trends and competitor activity to identify growth opportunities. Collaborate with internal teams to ensure successful delivery and client satisfaction. Requirements: 1-2 years of B2B sales or relevant experience. Excellent verbal and written communication in English. Strong negotiation and closing skills. Ability to build and maintain long-term client relationships. Join Blue Sun Info to make a meaningful impact in B2B sales while growing your career in a fast-paced and rewarding environment! How to Apply: Share your CV at: bsiyaaaro@gmail.com Message us directly and submit your CV Call or WhatsApp us at: 9136527711 Tagged as: sales Before applying for this position you need to submit your online resume . Click the button below to continue. About Placement Mumbai Placement Mumbai is one of the most reputed Placement / Recruitment consultants in Mumbai and is division of Blue Sun Info.It s rated among the top most placement agencies in Mumbai. At Placement Mumbai we believing in helping you gain your dream job. We are specialized in providing highly qualified and experienced professionals for senior level to Middle or Junior level. We believe in understanding our clients needs and provide them with their desire candidates. In today's highly competitive world we require experienced, skilled and hardworking professionals to get an edge in the rat race. Placement Mumbai is a fastest growing placement agency in Mumbai. It s rated as one of the most Credible & Reliable Placement agency in Mumbai. At our selection process we ensure that each candidate is suitable to our employers prospective needs. This is how Placement Mumbai works. We make sure that our company can give you the maximum benefits of recruiting our services as manpower recruitment experts. There are many Placement Agencies in Mumbai but we dare to stand out due to our accurateness, effectiveness and timeliness in deliverance. PLACEMENT MUMBAI GUARANTEES At Placement Mumbai, we always stand by our clients 100%. Many companies offer recruitment and placement services but due to our teams efficiency & dedication we are among the top most placement agency in Mumbai. We believe that no other placement agency can offers the level of service and support that we give to our each and every client. Related Jobs Telesales Executive Perrisa Medicare Pvt. Ltd. Ghitorni , New Delhi Full Time 2023-11-25 Senior Sales Person Suraj Bhan Hyderabad Full Time 2025-06-16 Sales Executive Labaid Diagnostics Pvt.Ltd Kolkata Full Time 2024-01-24

Overview Sales Executive Locations available Chennai We need a Sales Executive with excellent communication Candidate must have experience in Sales background. Should have knowledge of Sales and client interaction Client co-ordination Job Types: Full-time, Permanent Salary: 18,000.00 20,000.00 per month Benefits: Cell phone reimbursement Incentive Traveling allowance Day range: Monday to Saturday Education: Diploma Bachelor s degree Experience: Sales: 2 year (Preferred) Language: English (Preferred) Ability to Relocate: Around Chennai location Tagged as: contraction, sales Before applying for this position you need to submit your online resume . Click the button below to continue. About Brickbus Technology Pvt Ltd Sales Executive Locations available - Chennai We need a Sales Executive with excellent communication Candidate must have experience in Sales background. Should have knowledge of Sales and client interaction Client co-ordination Job Types: Full-time, Permanent Salary: 18,000.00 - 20,000.00 per month Benefits: Cell phone reimbursement Incentive Traveling allowance Day range: Monday to Saturday Education: Diploma Bachelor's degree Experience: Sales: 2 year (Preferred) Language: English (Preferred) Ability to Relocate: Around Chennai location Related Jobs TELECALER AND IT ENGINEER ACTION SHOWROOM RATLAM Full Time 2023-12-17 sales Coordinater Technomet Enterprises Bhosari Pune, Maharashtra Full Time 2023-05-06 Immigration Counsellor Peerless Immigration Services New Delhi Full Time 2023-10-03

Good communication skills Must know the basic computers Inward and out word entries Bills checking

Complete tasks related to data entry, following up on requests, complaint management, reviewing credit report, researching the system and correcting the credit bureaus, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Complete tasks related to data entry, following up on requests, complaint management, reviewing credit report, researching the system and correcting the credit bureaus, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Salesforce Service Cloud. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 3-5 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Health and Welfare (HW). Experience: 1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years.

Job brief The Security Operation Centre (SOC) Information Security Analyst are the first level responsible for ensuring the protection of digital assets from unauthorized access, identify security incidents and report to customers for both online and on-premises. The position monitors and responds to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis. They are alert and aggressive to filter out suspicious activity and mitigate risks before any incident occur. Your background should include exposure to security technologies including firewalls, IPS/IDS, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you. Main Responsibilities Tier 2 SOC analysts are incident responders, remediating serious attacks escalated from Tier 1, assessing the scope of the attack, and affected systems, and collecting data for further analysis. Work proactively to seek out weaknesses and stealthy attackers, review vulnerability assessments (CVEs) on monitored assets. Focus more on doing deep dives into datasets to understand what's happening during and after attacks. Monitor security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity and suspicious activities, escalate to managed service support teams, tier 3 information security specialists, and/or customer as appropriate to perform further investigation and resolution. Works as a Team lead for the SOC Analysts helping them to ensure that corporate data and technology platform components are safeguarded from known threats. Analyse the Events & incidents and identify the root cause. Assist in keeping the SIEM platform up to date and contribute to security strategies as an when new threats emerge. Staying up to date with emerging security threats including applicable regulatory security requirements. Bring enhancements to SOC security process, procedures, and policies. Document and maintain customer build documents, security procedures and processes. Document incidents to contribute to incident response and disaster recovery plans. Review critical incident reports and scheduled weekly & monthly reports and make sure they are technically and grammatically accurate. Keep updated with new threats, vulnerabilities, create/contribute to use cases, threat hunting etc. Other responsibilities and additional duties as assigned by the security management team or service delivery manager Requirements: Min 3 Years Experience as SOC Analyst (Experience in SIEM Tool ELK & Wazuh preferable) Process and Procedure adherence General network knowledge and TCP/IP Troubleshooting Ability to trace down an endpoint on the network, based on ticket information Familiarity with system log information and what it means Understanding of common network services (web, mail, DNS, authentication) Knowledge of host-based firewalls, Anti-Malware, HIDS Understanding of common network device functions (firewall, IPS/IDS, NAC) General Desktop OS and Server OS knowledge TCP/IP, Internet Routing, UNIX / LINUX & Windows. Excellent written and verbal communication skills Skills: Excellent event or log analytical skills Proven experience as IT Security Monitoring or similar role Exceptional organizing and time-management skills Very good communication abilities ELK, Wazuh, Splunk, ArcSight SIEM management skills Reporting.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Salesforce Sales Cloud. Experience:5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks