2580 Client Interaction Jobs - Page 23

Hiring for Order Fulfillment & Logistics Team Lead Exp-4-6 Yrs(2 Yrs on ppr as team lead with 15-20 team size) Pckg- 6.5-10.5 LPA 0-15 days joiner Pune E2E exp in Order Fulfilment, order processing & Logistics Karishma.imaginators@gmail.com Required Candidate profile Skills- E2E exp in Order Fulfilment, order processing & Logistics Order Planning, Team management, stakeholder management, client interaction 4 - 6 years of experience in a BPO environment.

Key Skills: Business Analysis, Agile, SAFe, Azure DevOps, UML, Use Cases, Visio, Balsamiq, Figma, PI Planning, QA, Client Interaction, Communication, .NET, SQL, Web Applications, Global Delivery Model. Roles & Responsibilities: Support multiple software projects across various IT roles, primarily as a Business Analyst or Systems Analyst. Conduct impact analysis, gap analysis, and troubleshoot problems effectively. Act as Subject Matter Expert for assigned products with strong knowledge of functional capabilities. Interact with customers and stakeholders for requirement elicitation, prioritization, negotiation, and sign-off. Contribute to PI Planning, define product vision and business value in line with Scaled Agile standards. Own and manage Azure DevOps board--maintaining Objectives, Features, and User Stories for each PI iteration. Collaborate with PMs and business teams on project scope and business values during PI planning. Partner with technology and UX teams to design solutions that align with business needs. Clearly articulate business requirements to agile development teams. Manage the product backlog and collaborate with POs of other ART teams and Engagement Managers. Participate actively in Agile ceremonies such as Program Increment Planning, Daily Stand-ups, Iteration Planning, Reviews, and Retrospectives. Lead QA efforts including test planning, scripting, and overall quality assurance. Conduct system demos for clients. Demonstrate strong communication, planning, analytical, organizational, and leadership skills. Exhibit adaptability, quick learning, and seamless execution under pressure across multiple projects. Negotiate and manage expectations across stakeholders and inspire change. Experience Requirement: 8-12 years of experience supporting multiple software projects in diverse IT roles. At least 6 years of experience as a Business Analyst or Systems Analyst. Experience in managing global environments and working with distributed teams. Education: B.E., B.Tech, B. Sc.

Job Title: Sales Executive Experience: 1-3 Key Responsibilities: Sales for Clubs/Hotels industry. B2B sales, client meetings. 1+ yrs exp, strong comm. skills, CRM use. Prefer MICE exposure, client network. Offers salary incentives, travel allowance Travel allowance

As a Client Specialist in the field of Human Resource Outsourcing, you will be responsible for providing support to international clients through voice interactions. Your main duties will involve maintaining strong communication with clients and delivering top-notch services. This role requires a dynamic and motivated individual who thrives in a client-facing environment. We are looking for candidates who possess at least a graduate qualification. Final-year students and those awaiting their results are also welcome to apply. If you have the passion and drive to excel in client support, we encourage you to join our team. During the initial period, your salary will be determined based on your level of experience. We offer a structured salary package which increases as you gain more experience in the role. Additionally, there is a stipend provided during the training period to support your learning and development. As part of our team, you will have the opportunity to work in an international process, with a standard 5-day working week and weekends off. To ensure your convenience, we also provide company transportation on both sides. Moreover, we have a bonus and CTC growth plan in place, effective from the 1st of July "25 for all onboarded employees. If you choose to embark on this exciting career journey with us, you can look forward to a structured growth plan that rewards your dedication and commitment. However, please note that if you decide to leave the organization before completing 18 months of service, a portion of your bonus will be recovered during the Full & Final (FnF) settlement process. If you are ready to kickstart your career in Human Resource Outsourcing and believe you have what it takes to excel in a client-centric role, we invite you to apply now. For any further queries or to begin the application process, please reach out to HR Khushi at 9389460353 or HR Afreen at 6206077869.,

You will be joining the Pass-through consulting group (PSCG) where your focus will be on addressing core tax issues that impact the firm's client base, which plays a crucial role in the national and global business landscape. Pass-through entities that you will be dealing with range from billion-dollar investment funds to high-tech startups. Your main responsibilities will include working closely with local offices to develop, implement, and maintain models for allocating taxable income among partners and managing capital account records. This will involve utilizing firm standard tools and software to compute various allocations, interpret operating agreements, create client-specific models, and effectively communicate complex tax concepts to team members, local offices, and clients. As a Partnership Allocation and Capital Specialist, you will also play a key role in private equity funds, their portfolio companies, and other high-value clients as part of the engagement team. To excel in this role, you should have a Bachelor's Degree in Commerce, Accounting, or a related field, along with 2-3 years of experience in partnership taxation from a Big 4 or a large accounting firm. Proficiency in Microsoft Excel, strong project management skills, and the ability to adapt to new software tools are essential. Additionally, a Master's degree in Accounting, Taxation, or an MBA is preferred. RSM offers a competitive benefits and compensation package, along with flexibility in your schedule to help you balance work and personal commitments. We are committed to providing equal opportunity and reasonable accommodation for individuals with disabilities throughout the recruitment process. If you require any accommodations to participate in the application or interview process, please contact us at careers@rsmus.com. Learn more about our total rewards at https://rsmus.com/careers/india.html.,

About the job: Key responsibilities: 1. Prospect Outreach: Initiate structured outbound calls to potential clients to introduce BlissMoney's wealth management solutions. 2. Lead Qualification: Engage prospects to understand their financial interests and investment readiness, ensuring alignment with our client profile. 3. Appointment Setting: Schedule and confirm high-intent meetings with wealth advisors and ensure a seamless handover process. 4. Follow-up Execution: Conduct timely follow-ups and callbacks, maintaining a high standard of courtesy and data accuracy. 5. CRM Management: Ensure clean, detailed, and accurate updates across all client interactions. 6. Client Experience Support: Assist in pre- and post-meeting communication, client feedback loops, and onboarding coordination. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Bangalore only Salary: ₹ 2,50,000 /year Experience: 1 year(s) Deadline: 2025-08-15 23:59:59 Skills required: Client Interaction, Client Relationship, Effective Communication, Portfolio Management and Customer Acquisition Other Requirements: 1. MBA in Finance 2. Finance background About Company: At BlissMoney, we are redefining wealth management with a tech-driven, client-first approach. Our platform seamlessly blends intelligent financial planning, data-driven investment strategies, and expert advisory services to help you achieve your financial goals with confidence. Whether you're looking to build long-term wealth, optimize your tax efficiency, or explore new investment opportunities, BlissMoney.in offers a personalized, transparent, and hassle-free experience. Our advanced technology, combined with deep market insights, ensures that your wealth is managed with precision and care. Welcome to the future of wealth management, where innovation meets financial success.

About the job: Lone Ranger manufactures motorcycle riding gear proudly designed and made in India. We focus on protective apparel built for Indian terrain and conditions with a strong emphasis on quality, functionality, and timely delivery. Role Overview: We are looking for a proactive and responsible Sales and customer handling specialist to manage offline sales operations, communicate with our existing customer base, assist in adding new customers, grow our sales network, and work to ensure the timely execution of orders Key responsibilities: 1. Regularly communicate with existing and new potential customers (dealers, riders, and B2B clients). 2. Take and manage customer orders via phone, WhatsApp, and Email. 3. Ensure orders and executed smoothly from confirmation to despatch. 4. Coordinate with production and despatch teams. 5. Follow up on pending payments and ensure timely collections. 6. Maintain accurate customer records and order logs. 7. Build long-term business relationships and identify upselling opportunities. 8. Handle escalations and respond to queries professionally. 9. Plan and support monthly sales targets with the team. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,01,000 - 3,32,000 /year Experience: 1 year(s) Deadline: 2025-08-15 23:59:59 Other perks: Informal dress code Skills required: Client Interaction, Computer skills, Client Relationship Management (CRM), Sales Support, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Effective Communication, Email Management, Google Sheets, Microsoft 365, Customer Acquisition and Sales Strategy Other Requirements: 1. 1 to 3 years of experience in sales or customer handling (preferably B2B or garment/manufacturing sector). 2. Excellent communication skills (spoken and written English and Hindi). 3. Strong follow-up and coordination abilities. 4. Knowledge of MS Excel, WhatsApp Business, and basic CRM tools. 5. Self-motivated, responsible, and organized. 6. Motorcycle gear knowledge is a bonus but not essential. About Company: We at Lone Ranger India manufacture and sell safety gear for motorcyclists. Our aim is to provide good quality, reliable riding gear at reasonable prices. We strive to provide riding gear that is safe and comfortable, comparable only to the best in the market. Lone Ranger India is here to stylize the motorcycle industry. Behind Lone Ranger, India is a very experienced team of motorcycle enthusiasts and riders that have been involved with the motorcycling industry for over a decade now. Lone Ranger India is synonymous with safe, reliable, and stylish riding gear for motorcyclists.

About the job: Key responsibilities: 1. Report to management and perform administrative duties 2. Answer telephone calls, screen them, and forward to the appropriate departments 3. Schedule and confirm appointments, meetings, and events 4. Welcome and assist visitors in a friendly and professional manner 5. Handle basic inquiries and sort incoming mail 6. Keep the reception area tidy and follow professional etiquette 7. Perform additional administrative tasks as required Requirements: 1. Be a graduate or undergraduate with 6 months to 1 year of experience 2. Communicate fluently in English, Hindi, Kannada, Tamil, or Telugu (Kannada preferred) 3. Demonstrate excellent interpersonal and communication skills with an active attitude 4. Create a welcoming environment and maintain a professional appearance 5. Show experience in word processing, spreadsheets, and emails using Microsoft Word, Excel, and Outlook Express 6. Operate printers, copiers, scanners, and fax machines confidently CTC & Other Benefits: 1. Avail 30 annual leaves and 20 government holidays 2. Enjoy a long vacation during New Year 3. Receive a laptop and phone 4. Benefit from PF, health insurance, and team lunches 5. Experience great job satisfaction and immense learning opportunities 6. Focus on personal development through a supportive work environment Who can apply: Only those candidates can apply who: Salary: ₹ 2,20,000 - 2,75,000 /year Experience: 0 year(s) Deadline: 2025-08-15 23:59:59 Other perks: Health Insurance Skills required: Client Interaction and Effective Communication About Company: We, at Career Shapers (a part of Exzellenz Career Shapers Private Limited), are a team of young professionals dedicated to the advancement of students. Students could think of us as a friendly neighborhood guide who will handhold them from making the right career choice, choosing the right course/institution. Our innovative offerings have been designed exclusively for students aspiring to get into engineering and medicine.

The Assistant Manager position at Vtechnova Business Solution is a full-time hybrid role based in Shahapur, with the flexibility of some work from home. As an Assistant Manager, you will play a key role in overseeing daily operations, leading a team, ensuring timely project delivery, and fostering collaboration across various departments. Your responsibilities will encompass monitoring performance metrics, contributing to strategic planning, addressing operational challenges, and facilitating effective communication both internally among staff members and externally with clients. To excel in this role, you should possess a diverse skill set that includes strong management capabilities such as team leadership, project management, and performance monitoring. Operational proficiency in strategic planning, operations coordination, and problem-solving will be essential. Your adeptness in communication, encompassing interpersonal skills, client interaction, and team facilitation, will be crucial in driving successful outcomes. Additionally, your administrative skills, including time management, organizational prowess, and attention to detail, will be instrumental in managing varied responsibilities effectively. Candidates for this role are expected to demonstrate proficiency in relevant software and tools, along with holding a Bachelor's degree in Business Administration, Management, or a related field. Prior experience in a managerial or supervisory capacity would be advantageous, and individuals with strong analytical capabilities and sound decision-making acumen are encouraged to apply.,

As a Regional Sales Manager (RSM) specializing in Home Loan products, your main role will involve leading a team to convert Home Loan and Mortgage leads into field appointments, resulting in successful loan disbursals. You will also be responsible for managing relationships with Banks and Non-Banking Financial Companies (NBFCs) to ensure smooth operations and timely processing of loan applications in Gurgaon. Your key responsibilities will include: - Team Leadership: Provide guidance and support to a team of Home Loan sales professionals to achieve sales targets and KPIs. - Lead Conversion: Oversee the conversion of leads into field appointments, ensuring a smooth transition for team members and clients. - End-to-End Management: Supervise the process of converting leads into loan disbursals while ensuring compliance with regulations. - Relationship Management: Cultivate strong relationships with Banks and NBFCs to streamline loan processing. - Sales Strategy: Develop effective strategies to increase market share and achieve revenue targets. - Performance Monitoring: Monitor team performance, provide feedback, and coaching to improve productivity. - Market Research: Identify growth opportunities, assess competitor activity, and stay updated on industry trends. - Reporting: Prepare and submit regular reports on sales activities, performance metrics, and market insights. Job Role Requirements: - Minimum 5 years of experience in Home Loan and Mortgage operations with a sales management background. - Team Management: Lead, mentor, and develop a team of Home Loan sales professionals for high performance. - Client Interaction: Support team members in meeting loan applicants and guiding them through the application process. - Sales Forecasting: Collaborate on sales targets and strategies with senior management. - Relationship Building: Maintain strong relationships with clients, financial institutions, and regulatory bodies. Qualifications: - Minimum 5+ years of experience in Home Loan and Mortgage operations with sales management expertise. - Strong leadership and team management skills. - Excellent interpersonal skills for effective communication with clients and stakeholders. - Proficiency in financial data analysis and loan document interpretation. - Detail-oriented with a focus on accuracy and compliance. - Ability to work efficiently in a fast-paced environment. - Knowledge of relevant laws and regulations in the Home Loan and Mortgage industry. - Bachelor's degree in Finance, Business Administration, or related field preferred.,

The ideal candidate for the SAP Business One Consultant position should have 4-5 years of hands-on experience in end-to-end SAP B1 implementation. You must possess a deep understanding of business processes and have the ability to gather and analyze client requirements effectively. Your role will involve configuring and customizing SAP B1 solutions to meet the specific needs of clients. Your responsibilities will include preparing Business Blueprints and related documentation, comprehending client business processes, and identifying specific requirements. You will develop and execute implementation and test plans, including Functional and Integration Testing. Additionally, configuring and implementing SAP B1 ERP modules as per business needs, preparing Functional Specifications and Data Templates, handling data uploading using SAP B1 Data Transfer Workbench (DTW) tools, and providing functional and basic technical troubleshooting support. You will also be responsible for managing end-to-end project implementation, which includes Requirement Gathering, Documentation, Configuration & Setup, User Training, Issue Resolution, and Post-Go-Live Support. To qualify for this role, you must have proven experience of 4-5 years in SAP B1 Implementation, a strong understanding of core business processes such as Finance, Inventory, Sales, and Purchasing, proficiency in SAP B1 configuration and setup, experience in creating documentation like Business Blueprints and Functional Specs, hands-on experience with DTW and other data migration tools, good communication and client interaction skills, and the ability to work independently in a freelance or contract-based setup. The qualifications required for this position include a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, a minimum of 4-5 years of experience in SAP Business One end-to-end implementation, strong functional knowledge of core SAP B1 modules, familiarity with SAP B1 Add-ons, Crystal Reports, and Data Transfer Workbench (DTW), SAP B1 certification is preferred, the ability to translate business requirements into technical solutions, excellent problem-solving and analytical skills, and strong verbal and written communication skills. As a SAP Business One Consultant, you will have the opportunity to work on freelance or contract-based projects, gain exposure to end-to-end implementation projects across different industries, work independently, lead implementations, receive competitive compensation based on experience and project scope, collaborate with a dynamic team, and potentially engage in extended projects based on performance. This position is located in Mumbai, with client on-site interactions. By applying for this role, you will also become a free member of the Industry Academia Community (IAC), which has over 5 Lakh+ members from 45+ countries.,

The job involves approaching potential clients through various channels to establish productive relationships. You will be responsible for negotiating and closing deals to meet or exceed sales targets. Experience in generating quality leads, closing deals, proposal writing, client interaction, and call handling is required. Excellent time management and organizational skills are essential for this role. The job is full-time and requires fluency in Hindi. The work location is in person. The application deadline is 15/07/2025.,

You will be joining D. P. Kapoor & Co., a prominent Chartered Accountancy firm established in 1947 in India. Specializing in Accounting, Audit & Assurance, Advisory, Taxation & Compliance, the firm caters to a diverse client base of reputed Indian companies across various sectors such as Manufacturing, Service, Technology, Education, Financial Services, and Exporters. The firm prides itself on delivering high standards of service with a strong emphasis on professionalism. Your mission in this role will be to add value to every responsibility entrusted to you while consistently upholding the core values of the firm. As a full-time on-site team member based in Delhi NCR, your primary responsibilities will include assisting with audits, tax returns, and financial statement preparation. You will be expected to conduct financial analysis, prepare reports, ensure compliance with regulations, and offer support in advisory services. Collaboration with both internal team members and clients will be essential to deliver top-notch accounting and auditing services. To excel in this role, you should possess expertise in Accounting and Financial Statement Preparation, along with experience in Audit and Assurance including conducting financial analysis and preparing audit reports. Knowledge of Taxation and Compliance, including the preparation of tax returns and ensuring regulatory compliance, will be crucial. Strong analytical, problem-solving, and time-management skills are essential, along with excellent written and verbal communication abilities. The role also requires working effectively in a team environment and engaging with clients. Proficiency in using accounting software and tools is expected. Ideal candidates for this position are those pursuing CA, Semi Qualified CA, or Qualified CA qualifications.,

Role & responsibilities Have to make client meetings for requirement gathering & clarifications Collaborate with the tech team to plan & deliver project demos Assist in technical estimations and quotation preparation Coordinate with UI/UX designers and developers for timely delivery Follow up on tasks, deadlines, and development cycles Document key requirements and workflows for internal use Maintain clarity between business and technical expectations Continuously learn and evaluate the latest development methods, tools, and technologies. Demonstrate strong problem-solving ability, logic, and analytical skills. Manage multiple projects in a fast-paced environment. Stay updated with emerging technologies and integrate these innovations into our processes to enhance product quality. Support the sales team by acting as a key technical expert during client meetings, product demonstrations, and business negotiations. Lead project teams in the implementation of agile methodologies Act as a scrum master and facilitate agile ceremonies such as daily standups, sprint planning, sprint reviews, and retrospectives Develop project plans, timelines, and budgets Monitor project progress and address any issues that arise Implement change management strategies to support project initiatives Provide guidance and support to team members on agile best practices Ensure timely delivery of projects with high quality standards Technical Skills: Hands-on experience in software development and web development projects (React/Node.js, Laravel, PHP, etc.) Good understanding of frontend/backend workflows Can independently deploy or manage small modules Comfortable using tools like GitHub, Trello, Figma Knowledge on MicroServices Proficient in agile methodologies and frameworks such as scrum, Kanban, or lean Analytical thinking and project management skills Soft Skills: Excellent communication (written + verbal) Problem-solving mindset Team player with the ability to self-manage Quick learner, willing to wear multiple hats in a start-ups Ability to collaborate with cross-functional teams Excellent negotiation skills to bridge technical and commercial discussions. Preferred candidate profile Worked on B2B service-based projects Handled client calls or demo presentations before Created or assisted with quotations/technical proposals Certifications: Certified Scrum Master (CSM) or equivalent Agile certifications

Job Description : Understand client requirements related to their IT needs and deliver qualified consultants Establish relationships with consultants/contractors in the specified region Negotiate compensation, extend offers, facilitate the placement of candidates and solicit referrals of other qualified consultants. Submit qualified candidates to open job requirements Meet or exceed monthly goal expectations Would be responsible for effective usage of (ATS) Internal Systems/Database for recording different stages in the recruitment process Interaction with the client and build professional relationship. Coaching their team members, responsible for revenue generation (targets based on team size). Uploading Jobs on the Job Diva and Handling escalations, uploading resumes on Job Diva on daily Basis. Tracking Recruiters Performance Required Skills: Excellent Communication Skills Strong work ethics and sense of commitment Ability to work in a faced paced environment Computer Skills (Word, Excel, Outlook) Result orientation and a strong desire to earn a good income Working Days :- 5 Days Working Salary : Salary is not a bar for right candidate + Lucrative incentive + Free Medical Insurance Interested candidates please share your resume on ipshita@diverselynx.in

Job Title: Sales Executive Experience: 1-3 Key Responsibilities: Sales for Clubs/Hotels industry. B2B sales, client meetings. 1+ yrs exp, strong comm. skills, CRM use. Prefer MICE exposure, client network. Offers salary incentives, travel allowance

Department: Human Resources / Talent Acquisition Reports To: Talent Acquisition Manager / Head of Recruitment Job Summary: We are looking for a dynamic and experienced Lead IT Recruiter to join our growing team. The ideal candidate will be responsible for managing the end-to-end recruitment process for IT roles, mentoring junior recruiters, partnering with hiring managers, and helping shape our tech talent strategy. You will play a critical role in building high-performing tech teams by sourcing and hiring top talent across software engineering, DevOps, data science, cybersecurity, and more. Key Responsibilities: Lead and execute full-cycle recruitment for a variety of IT roles (software engineers, data scientists, DevOps, cybersecurity, etc.). Collaborate with hiring managers to understand technical requirements, role expectations, and team dynamics. Develop and implement sourcing strategies using job boards, social media, employee referrals, and other innovative channels. Screen, interview, and assess candidates for both technical and cultural fit. Mentor and guide junior recruiters, sharing best practices and driving team performance. Maintain accurate and timely data in the applicant tracking system (ATS). Build and maintain a strong pipeline of tech talent through proactive sourcing and talent mapping. Provide data-driven insights and reporting to hiring teams and leadership. Support employer branding initiatives focused on the tech talent market. Stay up-to-date on tech hiring trends, compensation benchmarks, and market dynamics. Qualifications: Bachelor's degree in Human Resources, Business, or related field (preferred). 5+ years of technical recruiting experience, including at least 12 years in a lead or senior role. Proven track record of recruiting for IT and tech roles across various seniority levels. Experience with sourcing tools like LinkedIn Recruiter, GitHub, Stack Overflow, etc. Proficiency with Applicant Tracking Systems (e.g., Greenhouse, Lever, Workday). Strong interpersonal and communication skills. Ability to manage multiple priorities and stakeholders in a fast-paced environment. Strategic mindset with a focus on delivering quality hires quickly. Nice to Have: Experience hiring for niche or emerging tech stacks (e.g., AI/ML, blockchain, cloud-native). Exposure to international or remote hiring practices. Technical background or certifications (e.g., CompTIA, technical screening experience). Why Join Us? Opportunity to work closely with leadership and shape the future of our tech hiring strategy. Collaborative and inclusive culture. Competitive salary and benefits package.

Please register using this link: https://forms.office.com/r/RxNdQsFB7Q Date: 19th July 2025 Time: 9.30 AM - 5.00 PM Venue : Zafin Software Centre of Excellence Private Limited, 7th floor, Niagara Building, Embassy Taurus Techzone, Technopark Phase III, Kulathur, Thiruvananthapuram.Kerala, 695583 What is the opportunity? Reporting to the Director, Cloud Support, Manager, Cloud Support will support and align efforts to meet customer needs. The candidate will work with the different internal team (cross functional and operational) to ensure seamless support to client needs Location: Trivandrum Major Responsibilities: Work with senior team members to plan, organize, coordinate, execute projects and Initiatives Manage meetings, document interactions with actions and next steps Diligence in follow-up and follow-through Create, update, present project plans Organize work to achieve positive outcomes Encourage use of agile work management processes Facilitate weekly, bi-weekly sprints for the team(s) assigned Help team members prioritize workload. Maintain a healthy team by empowering, motivating, and building trust Set goals for team members Present weekly progress reports Have good control on the work management process to adapt and course correct with agility Identify improvement areas, plan, and execute improvement items Summarize problems at hand for senior stakeholder consumption Prepare and participate in status meetings, governance meetings Setup, coordinate and manage triage sessions with customers and partners Work with the different internal team (cross functional and operational) to ensure seamless support to client needs Must be able to technically guide the team Communicate proactively with customers and internal team members to deliver business value as a part of daily work management Coach, guide, mentor other members of the team/organization Support team in developing process knowledge base Setup knowledge base for the team to refer and enrich It continuously Lead from the front Key Performance Indicators (KPIs): Clarity in thoughts and action: Written and Verbal Demonstrate ability to walkthrough the product/project functionality to an internal/external audience Demonstrate process adherence for all change management activities Demonstrate proactivity Demonstrate follow-ups and follow-throughs Client facing presentation ability Independently manage client expectations Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client Deliberate RCA discussions with client Internal stakeholder management and updates Closely work with Product team to align on production issues, and push for product release for timely delivery to client. Systematic team management and proper guidance/direction to the team. Working Conditions: Ability to work in remote and/or office setting Fast paced environment with tight deadlines Support offshore hours / multiple time zones Flexibility with working hours based on team and client needs Minimum Required Technical Skills / Qualifications Knowledge, Education, Training: Degree in computer science, engineering, business administration or equivalent experience Industry accepted certifications in management space Must be familiar with our product or a product used by financial institutions in a similar space Experience: Multiple years of experience working with customers and partners Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable Experience in leading techno functional discussions with client. Knowledge of cloud concepts Technical: Agile, Scrum experience Experience with process methodologies used in software industry Good understanding of java based technical implementations, deployments and troubleshooting Strong in database concepts Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools Must be able to use and work with user interface-based applications Communication: Strong, clear, and concise written and verbal communication skills Ability to communicate effectively at all levels of the organization Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through Interpersonal Skills: Strong interpersonal skills and can foster team collaboration.

Role & responsibilities As a Client Telecalling Executive, your responsibility will be to connect with potential clients over the phone, introduce our product or services, explain their benefits clearly, and convince the client to schedule a meeting or product demo with our team. Preferred candidate profile Initiate outbound calls to prospective clients. Present the companys product/service in a clear, professional, and persuasive manner. Understand client needs and highlight how our product can solve their problems or add value. Handle objections smartly and resolve client queries. Schedule in-person/online meetings for the sales team or senior executives. Maintain detailed records of calls, conversations, and appointments scheduled.

Interact with clients to understand and document the business objectives Designing or assisting in the development of questionnaires and guides to ensure the necessary data is captured i.e. qualitative and quantitative research Conducting in-depth data analyses using traditional and advanced methods Authoring reports containing actionable recommendations Making presentations, answering questions, and instilling confidence Reviewing analyses and reports of others to ensure accuracy, logical consistency, and to add value Adept in Power point / Excel /Word to create compelling visuals and communication for client presentations / interactions Time management skills to prioritize multiple tasks and achieve best outcomes for all both internal and external stakeholders Requirements Strong academic background with MBA with 1 to 3 years of experience in research organisations or branding companies, PR companies, corporate communications Strong interpersonal and excellent communication skills Inclination for Primary research / Statistical rigour Analytical skills in terms of Data Analysis and arriving at hypothesis Excellent organization and time management skills Self-Starter and adept at Client interfacing & managing cross functional teams including vendors Languages known - English, Hindi (Mandatory) Please share your resume to snehashri@insightsfeedback.com. Share this post to someone with relevant experience who is keen to explore career with us.

About the Role: Grade Level (for internal use): 08 The Implementation Consultant Specialist role is part of a team based in India working with clients globally on implementation activities, generally in an offsite capacity; however, at times team members are required to travel to client sites to assist with onsite implementation activities. The team is coached and led by a senior Managing Consultants and Lead Consultants, and are trained in using SQL Server, the S&P Global EDM application, and in the informational needs of modern financial institutions. The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial institutions. Role & Responsibilities Configuring S&P Global EDM application using SQL Server to meet the client specifications. Building S&P Global EDM Solutions with best practices. Testing the project deliverables ensuring they are in line with documented requirements. Interacting with clients and colleagues to ensure accurate and timely information flows. Investigates and documents existing procedures. Contributing to Implementation Best Practice guidelines. Education BS in Computer Science / Computer Engineering / Finance with 1-2 years development experience Strong proficiency with SQL statements, designing tables, stored procedures, views and functions. Preference in SQL Server. Good Data Model knowledge and experience of working within financial database implementations. Knowledge of financial markets products, a broad understanding of the investment bank process, middle-office systems and operations, and associated data management needs is a plus. Prior experience with data management products is desirable but not mandatory. Personal Impact Self-starter with an attention to detail Ambitious and looking to build on their university career in a fast-moving environment Communication Good presentations skills (preparation and delivery) Excellent oral and written communication skills About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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Job Title:Soft Skills AuditExperience1-4 YearsLocation:Chennai : Job Summary:The Senior Associate - Soft Skills and Development Enhancement will be responsible for conducting thorough auditsand providing expert coaching to engineers. The role also involves engagement in various calibration activities, clientinteractions, continuous improvement initiatives, innovation and implementation tasks, report management,stakeholder management, and training content creation and delivery. The successful candidate will play a pivotalrole in enhancing soft skills and fostering development across the team.Key Responsibilities:Audits & CoachingConduct call and email audits to ensure compliance with company standards. Provide expert coaching to engineers based on audit and coaching findings. Deliver extended coaching sessions as needed. Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.

Job Title: Learning Administrator Fully Remote role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues. Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved. Provide training and support for some international customers in off-hours due to time zone differences. Maintain the integrity of client/learner records and managing user accounts. Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure. Assist with internal process auditing and innovation of best practices. Qualifications Required: LMS experience is preferred. Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA. Testing new courses with a scripted checklist Light course troubleshooting/testing Metrics recording/tracking. Assisting with creating process documentation/checklists Review request submissions, look for trending and best practice opportunities. Preferred Qualifications: Demonstrated excellent verbal and written communication skills. Intermediate-level skills with MS Excel, Word, Outlook, etc. Customer focus proactively finds ways to exceed customer needs. Detail-oriented, well organized Instructor -led/classroom training experience. Able to communicate effectively in all modes with customers and peers. Analytical identifies root causes, corrective, and preventative actions. Logical, problem solving, troubleshooting skills. Ability to work in a team environment and take initiative individually. Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation. Strong attention to detail, ability to multi-task and work independently as well as in a team environment. Familiar with SCORM and AICC Demonstrable experience and success in interacting with customers on a regular basis. Experience with either Oracle iLearning LMS and Cornerstone LMS a plus Physical Requirements: Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary May require domestic travel to client facilities (offices, plants)

Role & responsibilities 1. Technical Support: Provide technical support to customers via phone, email, chat, or in person, resolving technical issues related to our CPaaS platform. 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis. 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities. 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing. 5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems. 6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues. Preferred candidate profile 1. Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 2. Technical Skills: Strong technical background in telecommunications, cloud computing. 3. Experience with CPaaS platforms preferred. 4. Excellent problem-solving skills, with the ability to analyze complex technical issues. 5. Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders

Lead and scale Django backend features, mentor 2 juniors, manage deployments, and ensure best practices. Expert in Django, PostgreSQL, Celery, Redis, Docker, CI/CD, and vector DBs. Own architecture, code quality, and production stability.