2115 Client Handling Jobs - Page 36

Identify and develop new business opportunities in the recruitment and staffing sector. Generate leads through cold calls, emails, networking, LinkedIn, and client referrals. Pitch recruitment services to corporate clients, SMEs, and HR managers. Required Candidate profile Schedule and attend client meetings (virtual) to understand hiring needs. Close deals and onboard new clients by negotiating and finalizing terms. Maintain long-term client relationships. Perks and benefits Incentive Bonus

Job Title: Sales Support Executive Company: Minimac Systems Pvt Ltd Location: Viman Nagar, Pune (Work from Office) Department: Marketing Salary: Best in Industry Reports to: Department Head Key Responsibilities: Follow-up Calls & Mails. Respond to customer inquiries and provide product/service information. Coordinate with internal teams. Maintain sales records and generate reports. Follow up on leads, quotations. Support the sales team with scheduling, documentation, and presentations. About Minimac Systems Pvt Ltd Minimac was incorporated in 2012 and is recognized by DPIIT, Ministry of Commerce & Industry (GOI). We offer the best-In-class, versatile, application-compatible, cost-efficient equipment for Lubrication Reliability and Contamination Control. We have established a strong brand and market presence in Asia, the Middle East & Caspian, North Africa, Africa, South-East Asia, and Australia. We are an ISO 9001, 14001, and 18001 certified company. We have recently been awarded the MEA Business Award for the best lubrication reliability & contamination control and best engineering solutions by SME Empowering India. Minimac is a young and dynamic company with 70% of its workforce being in the age bracket of 21-25 years. Website: www.minimacsystems.com

Job Title: Sales Support Executive Company: Minimac Systems Pvt Ltd Location: Viman Nagar, Pune (Work from Office) Department: Marketing Salary: Best in Industry Reports to: Department Head Key Responsibilities: Follow-up Calls & Mails. Respond to customer inquiries and provide product/service information. Coordinate with internal teams. Maintain sales records and generate reports. Follow up on leads, quotations. Support the sales team with scheduling, documentation, and presentations. About Minimac Systems Pvt Ltd Minimac was incorporated in 2012 and is recognized by DPIIT, Ministry of Commerce & Industry (GOI). We offer the best-In-class, versatile, application-compatible, cost-efficient equipment for Lubrication Reliability and Contamination Control. We have established a strong brand and market presence in Asia, the Middle East & Caspian, North Africa, Africa, South-East Asia, and Australia. We are an ISO 9001, 14001, and 18001 certified company. We have recently been awarded the MEA Business Award for the best lubrication reliability & contamination control and best engineering solutions by SME Empowering India. Minimac is a young and dynamic company with 70% of its workforce being in the age bracket of 21-25 years. Website: www.minimacsystems.com

Client Engagement Specialist At POD - Josh Technology Group , We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-3 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

To lead and manage a team of around 25-30 Bridge engineers + technicians. Should be Chartered or near Chartered status with the relevant body or equivalent like IStructE or ICE To attend various resource calls and to keep everyone busy. To take accountability of the team s project delivery. To contribute to the headcount growth of the regional team. thus managing to achieve target revenue from iCRC for the region. To carry out fee/hours estimates and agree on extra hours requirement due to scope changes/increases. Having many (around 8-10) Line Management responsibilities Proven working knowledge of the Design Manual for Roads and Bridges (DMRB) and Manual of Contract Documents for Highway Works (MCDHW) in relation to structural schemes Experience of Grillage, Space Frame and FEM analysis software packages like LUSAS, MIDAS etc. Effective communication, client handling and interpersonal skills are essential Experience of design or assessment of steel, reinforced and pre-stressed concrete structures as per Euro and BS codes. Inspires and motivates staff towards technical progression and excellence Builds an inclusive staff culture Grows and retains technical talent Drives and improves levels of professional qualification and membership with relevant bodies within the CBG iCRC Creates and supports innovation Provides clarity and direction for staff on technical issues. Promotes collaboration across the wider WSP business Effective communication, client handling and interpersonal skills are essential

About the Role: Client Manager to lead client accounts by managing social media strategy, team coordination, and client communication. Drive campaign planning, content execution, and ensure timely, high-quality delivery aligned with client goals.

Roles and Responsibilities Handle inbound calls from clients to understand their requirements and provide solutions. Identify potential customers' needs through effective communication and close deals. Maintain accurate records of client interactions using CRM software. Meet daily/weekly targets set by management while ensuring high-quality service standards. Collaborate with team members to achieve shared goals. Desired Candidate Profile 2-5 years of experience in telecalling or related field (BPO/Call Centre). Excellent verbal communication skills with a strong focus on customer service. Ability to work independently with minimal supervision and prioritize tasks effectively. Proficiency in MS Office applications, particularly Excel for data entry and reporting purposes.

Roles and Responsibilities Manage a team of recruiters to achieve business objectives. Develop and maintain strong relationships with clients through effective communication and negotiation skills. Oversee bulk hiring, permanent staffing, temporary staffing, contract staffing, and recruitment consulting services. Ensure timely delivery of high-quality candidates that meet client requirements. Identify new business opportunities by networking within the industry. Desired Candidate Profile Proven track record in managing teams and handling multiple priorities simultaneously. Strong understanding of technical aspects of IT recruitment (e.g., programming languages). Excellent client handling skills with ability to build long-term relationships.

Acted as main contact for customer queries, feedback, and complaints. Maintained strong client relations, ensured prompt responses, coordinated internally, updated records, gathered feedback, followed up post-delivery, & supported upselling efforts. Required Candidate profile 1–3 years of exp in customer service, client servicing Strong verbal and written communication skills. Proficient in CRM tools, MS Office, and basic email etiquette.

Walk-in drive for Marketing Data analyst on 05-July-2025 at Chennai location. Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM: MEGA Walk-In Drive on 05 th July 2025 at Chennai. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Carry any photo Identity proof (PAN Card /Driving License/Voters ID card/Passport). Interview details: Interview Date: 05-July-2025 Interview Time: 10 AM till 1 PM Interview Venue: Infosys BPM Limited-Pacifica Tech Park, Old Mahabalipuram Road, Near Punjab Bank, Navalur, Chennai, Tamil Nadu 603103 Designation #1: Process Specialist Skills: Excellent Analytical and Communications skills. Good at MS office with a strong knowledge in MS Excel and formulas. Knowledge in digital domain is must (experience in SAP, Naviga and Putty application) would be an added advantage. Experience: - 2+Years Shifts: Night shift with weekend support Educational Criteria: Any degree Work location: Chennai (Pacifica) Job Description Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executives. Supports the Team Lead in training, daily reviews, and escalation resolution with the Objective to meet SLA targets for the specific process within the guidelines, policies of the company. Collaborates with the team to bring in new ideas and implements solutions to bring in process improvements and efficiency. Responsible for handling customer request and queries. Creates the necessary process documents, trains the new joiners in the team. Provide necessary coaching and feedback to the analyst to groom the team. Flexible to work from respective DC office and continuous night shift with weekday offs. Take initiates and participates in Ops and Org wide initiatives. Designation #2: Team Lead Skills: Excellent Analytical, Presentation, Cross cultural and Communications skills. Good at MS office with a strong knowledge in MS Excel and formulas. Experience in digital domain is mandate, Team management, Client handling and driving process efficiency. Knowledge in digital domain is must (experience in SAP, Naviga and Putty application) would be an added advantage. Experience: - 4+Years Shifts: Night shift with weekend support Educational Criteria: Any degree Work location: Chennai (Pacifica) Job Description: Client and Escalation Management Leads and manages all customer-related activities, fostering strong relationships to ensure the consistent delivery of high-value services. Handles process updates, escalations, and builds informal networks within client organizations. Plans proactively with process owners to maintain strong client relationships and delivery predictability. Team Building and People Management Leads and coaches cross-functional teams to foster collaboration and engagement. Conducts regular reviews, monitors performance dashboards, and supports team development. Implements career development and succession planning to sustain motivation and performance. Governance and Compliance Ensures 100% compliance with SLAs, metrics, and contractual obligations. Conducts internal/external governance reviews and monitors quality adherence. Prepares MIS reports, manages service quality plans, and resolves escalations. Process Improvement and Reporting Leads continuous improvement projects to enhance efficiency and satisfaction. Manages client reporting and drives initiatives to improve customer and employee satisfaction. Regard's Infosys BPM team

Responsibilities: * Manage client relationships through effective communication and presentation skills * Close sales through convincing power and interpersonal skills * Generating Leads * Marketing intelligence * Sales and target achievements

Job Description: We are looking for a resilient, empathetic Sales Executive to contribute to the growth of our company. As a sales Executive, you will be responsible for analysing the prospective clients and selling our product/services. You will also be responsible for handling clients' complaints and resolving them in a timely manner. Additionally, you will have to build a strong relationship with the clients. Role & Responsibilities: Responsible to sell value and create credibility. Ability to work well in a team environment. Demonstrating and presenting products and services to clients Crafting business proposals and contracts to draw in more revenue from clients Enthusiastic to build good relationships with other cross-functional teams in the business. Follows up on all sales leads in a timely and effective manner Tracks and provides accurate sales information to company management Ability to generate revenue by identifying main points and suggesting suitable services Remaining in tune with trends in consumption to ensure that our offerings remain relevant Identifies business opportunities and evaluates their position in the industry, researching and analysing sales options Required Experience, Skills, and Qualifications: Preferred Candidates: Male or Female Education: MBA (Any specialization) Experience: 1-4 years NP: Can Join Immediately Excellent verbal and written communication skills Excellent Interpersonal Skills Emboldened with challenges Professional yet affable disposition Intuitive and insightful, particularly regarding human behaviour.Role & responsibilities

Role & responsibilities Serve as the primary point of contact for assigned clients, ensuring timely and effective communication Develop and execute strategic account plans to meet client goals and drive upsell/cross-sell opportunities Monitor client satisfaction and proactively address concerns to ensure long-term retention Collaborate with internal teams (sales, product, support) to deliver seamless client experiences Analyze account performance and prepare regular reports for stakeholders Educate clients on new products, features, and best practices Gather and relay client feedback to inform product and service improvements Create reports and dashboards for business Qualifications Bachelors degree in Business, Marketing, or related field 24 years of experience in account management, client servicing, or relationship management Strong interpersonal and communication skills Proficiency in CRM tools and Microsoft Office Suite Ability to manage multiple accounts and prioritize tasks effectively A proactive mindset with a passion for building lasting client relationships

Key Responsibilities: Conduct outbound/inbound calls to potential or existing customers Pitch products or services to generate sales or set appointments Build and maintain relationships with customers and clients Handle objections confidently and close leads Meet daily and monthly sales targets and conversion metrics Maintain accurate records of calls and sales in CRM or call logs Required Skills & Experience: 6 months to 3 years of experience in voice process, telesales, telemarketing, or customer service Strong communication and persuasion skills Ability to multitask and manage time efficiently Comfortable working in a target-driven environment Preferred Backgrounds: Experience in BPO, customer service, outbound/inbound sales Prior B2B or B2C client handling experience is a plus Languages Required: Proficiency in English and Tamil (Mandatory) Plus any one of the following: Kannada , Malayalam , Telugu , or Hindi

Job description Experience : 0- 2 years Position : Customer Support Executive Location : Chennai ( Only chennai based profiles are preferred ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture.

Responsibilities: * Manage quotations & client relationships * Maintain accurate Excel spreadsheets * Ensure timely follow-ups with clients * Handle operations efficiently * Making quotations using excel and software will be the basic KRA. Provident fund Health insurance Annual bonus

Job Summary: We are seeking a dynamic and experienced Team Lead IT Recruitment (C2H) to manage and drive our contract-to-hire hiring initiatives. The ideal candidate will have a strong background in IT recruitment, excellent leadership skills, and the ability to manage a team of recruiters to meet aggressive hiring targets. Key Responsibilities: Lead and mentor a team of IT recruiters focused on C2H hiring. Develop and implement effective sourcing strategies for contract-to-hire roles. Collaborate with hiring managers and clients to understand job requirements and expectations. Manage the end-to-end recruitment lifecycle including sourcing, screening, interviewing, and onboarding. Ensure timely delivery of qualified candidates to meet project deadlines. Track and report recruitment metrics and team performance. Maintain a strong pipeline of IT talent through proactive sourcing and networking. Ensure compliance with recruitment policies and client requirements. Required Qualifications: Bachelors degree in Human Resources, Business, or related field. 6+ years of experience in IT recruitment, with at least 2-3 years in a leadership role. Proven experience in C2H hiring models and working with staffing vendors or clients. Strong understanding of IT roles, technologies, and market trends. Skills and Competencies: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Proficiency in using ATS, job portals, and social media for recruitment. Ability to work in a fast-paced, target-driven environment. Strong negotiation and closing skills.

About BU: Jeevansathi.com Jeevansathi is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things. Job Objective: The objective of this role is to sell paid services to the already registered members of the platform via online product demonstrations. Job Description: Connect & engage with the registered users (prospective clients or their parents) of jeevansathi.com via a dialer based calling process Conduct online product demonstration to showcase, promote and sell personalized membership of the portal Achieve sales targets by counselling the users and their family members on product features along with related services Sell membership plans over the phone and update all the details accurately in the CRM software Maintain call quality standards as per defined matrices Develop constructive working relationships with focus on HNI users to achieve conversion on higher valued plans Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Comfortable with rotational offs Desired Skills: Prior experience in inside sales/business development/voice process will be preferred Solution oriented with effective problem solving skills Knowledge of various online matrimonial portals will be an added advantage Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

Identifying, developing, and securing new business opportunities to drive revenue growth. This role involves cultivating client relationships, understanding market trends, negotiating contracts, and collaborating with internal teams.

Build relationships with key employees among customers, Create plans to address clients’ business needs, Advise clients on creating profitable processes, Schedule regular meetings with customers to ensure they are satisfied.

Responsibilities: * Manage client accounts: deliver exceptional service & drive growth * Collaborate with cross-functional teams on projects & initiatives * Build strong relationships through regular communication & feedback

Roles and Responsibilities Manage client relationships through regular communication, ensuring high levels of satisfaction and retention. Identify new business opportunities by proactively seeking out potential clients and generating leads. Develop strong demand generation strategies to drive revenue growth through inside sales efforts. Oversee the entire recruitment process from initial contact to onboarding, ensuring seamless transitions for both parties.

Job Title: Account Coordinator US Staffing Location: Noida (Hybrid) Experience: 1+ year in US Staffing (Client Coordination) Employment Type: Full-time Role Overview: We are seeking a detail-oriented and proactive Account Coordinator with proven experience in US Staffing to manage and support 1215 client POCs . The ideal candidate will be responsible for maintaining seamless communication, ensuring high-quality service delivery, and handling a high volume of email interactions with accuracy and professionalism. Key Responsibilities: Act as the primary point of contact for 12–15 US-based client POCs. Coordinate day-to-day communication via email and internal systems . Manage and resolve client queries in a timely and efficient manner. Track submissions, interviews, feedback, and onboarding status. Maintain detailed documentation and update trackers or ATS systems as required. Collaborate with recruiters, delivery managers, and support teams to ensure smooth process flow. Prepare client-specific reports, performance updates, and compliance checklists when required. Key Requirements: 1+ year of experience in a coordination/account support role within US staffing . Strong experience in managing multiple client POCs (12–15) simultaneously. Exceptional written communication skills with proven experience handling large volumes of email transactions . Familiarity with ATS, VMS, and reporting tools is preferred. Ability to work in US time zones (Night Shift IST). Excellent organizational skills, attention to detail, and a client-first mindset. Why Join Us? Exposure to leading Fortune 500 clients Fast-paced, collaborative work environment Opportunity for career growth and cross-functional learning Hybrid work flexibility from our Noida office Send resume at ttalwar@eteaminc.com

Codingal ( www.codingal.com ) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it. Trusted by over 1 million students worldwide and backed by Y Combinator , Rebright Partners , and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education. We are looking for a full-time Relationship Manager (Bengali Speaking) to join the passionate Codingal team. Key responsibilities Responsible for the retention, renewals and the referrals of the student Engage and preserve the existing customers and cultivate profitable relationships Interact with customers via calls and messages Achieve monthly targets in a highly performance-driven competitive environment Maintain the feedback from the parents and ensure the proper action is taken in time Required skills: Proficiency in English and Bengali communication and written skills is mandatory Computer Science or technical background preferred but not mandatory Prior experience in Edtech B2C sales is preferred (min 6 months) Exceptional communicator and influencer who can deliver sales pitch like a charm and maintain healthy customer relationships Result-driven with experience of extremely target centric job Self-learner with a high grasping ability and can learn about the product & services within 2 days Education: Bachelors in IT field is preferred but not mandatory Perks: 1. Free Lunch & Dinner 2. Exposure to a fast-paced Ed-Tech startup 3. Health Insurance 4. PF Contribution What we offer: 4L-6L fixed annual salary + 6 Lakhs of annual incentives (10L-12L of CTC depending on experience) A collaborative, mission-driven team culture Career growth opportunities Location: HSR Layout, Bangalore, India Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.