Senior Officer - Client Invoicing and Collection DBM Vircon

5 - 8 years

5 - 9 Lacs

Chennai

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Position: Senior Officer - Client Invoicing and Collection Department: Accounting and Finance Location: DLF Cybercity, Ramapuram, Chennai Reports to: Finance Manager Shared Services Primary Objective: The Senior Officer - Client Billing and Collection is responsible for managing the company's client billing processes, ensuring timely and accurate invoicing, and overseeing the collection of outstanding payments. This position plays a critical role in managing relationships with clients to maintain positive cash flow, ensuring compliance with financial regulations. Key Responsibilities: 1. Billing Management: Generate and issue invoices to clients based on agreed SLA. Ensure invoices follow contract terms, company policies, and regulatory requirements. Coordinate with project managers and other teams to ensure completeness and accuracy of billing information. Monitor and follow up on billing discrepancies, resolving issues to ensure client satisfaction. 2. Accounts Receivable Management: Track and follow accounts receivable based on SLA to ensure timely collection of payments. Establish and maintain positive relationships with clients to facilitate payment processes. Prepare and provide regular updates to the Team Leader on a regular basis. 3. Client Relationship & Support: Address and resolve client inquiries regarding billing and payments professionally and efficiently. Work closely with clients and project managers to provide documentation, statements, and billing history as requested. Maintain accurate records of client interactions, billing agreements, and collection activities. 4. Compliance & Process Improvement: Ensure compliance with company policies, procedures, and relevant laws or regulations in billing and collections. Contribute to the development and documentation of billing and collection processes. 5. Cash Application and Reconciliation: Ensure accurate posting of payments against relevant customer accounts as per SLA. Reconcile the payments against remittance advance and customer accounts. 6. General Accountabilities: Comply with and keep up to date with DBM VIRCON's behavior, business values, and practices, and with all applicable laws, regulations, and standards. Encourage a team-based work environment that leverages the team's expertise and knowledge and nurtures a climate of collaboration, care, and trust. Act in the best interest of DBM VIRCON at all times. Act always by DBM VIRCON Code of Conduct. Perform any other duties that are reasonably required from time to time. Qualifications / Experience: Experience: Minimum of 5 years of experience in billing, accounts receivable, and credit control, preferably in a corporate or services environment. Tertiary qualifications: B.Com / M.Com / MBA or any equivalent degrees. Technical Skills: Proficiency in accounting software and MS Office Suite, especially Excel. Familiarity with billing systems (MS Dynamics and Advantage). Interpersonal Skills: Ability to work well independently and in a team environment. Strong customer service orientation and relationship-building skills. Communication Skills: Strong verbal and written communication skills for effective interaction with clients and internal teams.

Posted 3 months ago

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Exploring Client Coordination Jobs in India

Client coordination is a crucial role in various industries in India, where professionals are responsible for managing relationships with clients, understanding their needs, and ensuring smooth communication between clients and internal teams. As the Indian economy grows, the demand for client coordination professionals is also on the rise.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Chennai

Average Salary Range

The average salary range for client coordination professionals in India varies based on experience and location. Entry-level positions typically start around INR 3-4 lakhs per annum, while experienced professionals can earn up to INR 10-15 lakhs per annum.

Career Path

In the field of client coordination, a typical career path may include roles such as Client Coordinator, Senior Client Coordinator, Client Relationship Manager, and Client Services Director.

Related Skills

In addition to client coordination skills, professionals in this field may benefit from having skills such as strong communication, problem-solving abilities, customer service orientation, project management, and knowledge of the industry they work in.

Interview Questions

What experience do you have in client coordination? (basic)
How do you prioritize multiple client requests? (medium)
Can you provide an example of a successful client interaction you had in the past? (medium)
How do you handle difficult clients or situations? (medium)
How do you ensure effective communication between clients and internal teams? (medium)
What tools or software do you use for client coordination? (basic)
How do you stay organized when managing multiple client accounts? (basic)
How do you measure the success of client relationships? (medium)
Can you describe a time when you had to resolve a conflict with a client? (medium)
How do you handle client feedback or complaints? (medium)
How do you keep clients informed about project updates? (basic)
How do you adapt your communication style to different types of clients? (medium)
How do you build trust with clients? (basic)
How do you handle tight deadlines when working with clients? (medium)
Can you give an example of a successful cross-selling or upselling experience with a client? (advanced)
How do you stay updated on industry trends that may impact your clients? (basic)
How do you handle confidential information from clients? (medium)
How do you ensure client satisfaction in the long term? (medium)
How do you handle situations where client expectations are unrealistic? (medium)
How do you collaborate with other departments to meet client needs? (medium)
Can you provide an example of a time when you had to renegotiate a contract with a client? (advanced)
How do you manage a large portfolio of clients effectively? (medium)
How do you handle situations where a client is unhappy with your service? (medium)
How do you ensure that all client requests are documented and tracked? (basic)

Closing Remark

As you explore opportunities in client coordination roles in India, remember to showcase your communication skills, problem-solving abilities, and industry knowledge during the interview process. With preparation and confidence, you can excel in this dynamic field and build a successful career in client coordination. Good luck!

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