2.0 - 6.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

In this role at JIFFY.ai, you will be an Application Support Engineer responsible for ensuring operational excellence across customer-facing applications and backend services. Your key responsibilities will include: - Acting as the first responder for production issues raised by customers or monitoring systems. - Troubleshooting full-stack issues involving UI, APIs, backend microservices, and AWS cloud services. - Participating in incident response, managing escalations, and contributing to root cause analysis and documentation. - Coordinating with engineering and DevOps teams to deploy fixes and enhancements. - Maintaining and improving runbooks, knowledge base articles, and system health d...

Posted 1 month ago

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Application Support Engineer Jiffy.AI

2.0 - 6.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As an Application Support Engineer at JIFFY.ai, you will be responsible for ensuring operational excellence across customer-facing applications and backend services built on a modern microservices architecture. Your role will involve identifying, diagnosing, and resolving production issues, maintaining platform availability, supporting customers in multi-tenant environments, and contributing to Business Continuity Planning (BCP) and Disaster Recovery (DR) readiness. You will act as the first responder for production issues raised by customers or monitoring systems, troubleshoot full-stack issues involving UI, APIs, backend microservices, and AWS cloud services, and participate in incident re...

Posted 3 months ago

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