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2 - 5 years
2 - 4 Lacs
Noida
Work from Office
Job Summary: We are seeking a dynamic and experienced BPO Trainer to design, deliver, and continuously improve training programs for our customer service and/or technical support teams. The ideal candidate will have a strong grasp of BPO operations, excellent communication skills, and a passion for coaching and development. Key Responsibilities: Conduct new hire orientation and process/product training. Deliver soft skills, communication, and customer service training. Monitor and evaluate training effectiveness using assessments and feedback. Collaborate with operations and quality teams to identify performance gaps. Provide floor support, nesting support, and on-the-job coaching. Create and update training materials, modules, and documentation. Maintain training reports, attendance records, and performance tracking. Assist in the development and implementation of continuous learning programs. Stay updated with client processes, tools, and industry best practices. Qualifications: Bachelors degree preferred. Minimum 2 years of training experience in a BPO setup (voice/non-voice). Strong knowledge of customer service principles and BPO processes. Excellent verbal and written communication skills. Ability to manage classroom dynamics and engage adult learners. Proficiency in MS Office (Word, PowerPoint, Excel). Experience with LMS or e-learning tools is a plus.
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Hyderabad
Work from Office
Overview The Learning Operations Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. Based out of India, the Global HR Operations Asst Analyst will be working with subject matter experts in end-to-end instructional design and development and enhancement of learning products. The Asst Analyst will partner with subject matter experts and internal stakeholders to support the design and development of accurate learning solutions while applying instructional design theories, practices and methods. Responsibilities Be part of a team providing Learning Design & Development services. Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied Train team members on WalkMe tool and instructional design development tools Work with subject matter experts and product owners to design learning assets for WalkMe tool Work with subject matter experts and internal stakeholders to design and develop eLearnings, simulation and learning videos Facilitate translation of learning materials into required languages using tools/vendors Qualifications 3+ years of professional experience, preferably in a shared services/customer service or a related field 3+ years of experience developing classroom training, virtual instructor-led training, e-learning, simulation videos, learning videos, etc. 3+ years of demonstrated experience in instructional designing for Adult Learning and Curriculum 3+ years of experience working in a HR environment or shared services role Basic knowledge of WalkMe, jQuery and HTML will be desirable Expertise in Instructional Design tools and applications (Storyline, Captivate, Camtasia, Vyond, EasyGenerator) Strong interpersonal skills and ability to communicate with people at all levels and cultures Ability to navigate a complex matrixed and virtual environment Customer focused and results oriented with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
Posted 2 months ago
2 - 7 years
1 - 2 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
JOB DESCRIPTION FOR TRAINER - SOFTWARE FULL STACK DEVELOPER Must have very strong concepts of Software development process Must have hands-on and training experience on Core Java 8, Advanced Java, Java Script, HTML, CSS, Web Architecture, Database Storage, HTTP & Rest, Spring Boot and Angular. Should have a strong understanding of data structures, pseudocode, and algorithms. 2 to 6 years of experience in imparting technical training/ mentoring Should be good in Operating systems GNU/Linux, Network fundamentals, Must have knowledge on MS office (Excel/ Word/ PowerPoint) Must have knowledge on NetBeans/ Eclipse or any other IDE. Should have knowledge on any of the Unit Testing tools. Self-Motivated and passionate about technology Excellent analytical and logical skills and team player Must have exceptional Communication Skills/ Presentation Skills Good Aptitude skills is preferred Responsibilities: Should be able to explore students to the whole development environment. Ability to quickly learn any new technology and impart the same to other employees Ability to resolve all technical queries of students Should be able to explain multiple ways of writing a program and help students analyse the best way to write the same program Conduct training sessions and drive the placement driven quality in the training Must be able to work independently without the supervision of a senior person Participate in reviews/ meetings Qualification: UG: Any Graduate in IT/Computer Science, B.Tech/B.E. IT/ Computers PG: MCA/MS/MSC – Computer Science Any Graduate/ Post graduate, Certified in Full Stack Java and have conducted trainings in Full Stack Java.
Posted 2 months ago
2 - 5 years
1 - 6 Lacs
Hyderabad
Work from Office
Roles and Responsibilities: Curriculum Design & Development: Design and develop engaging, age-appropriate, and curriculum-aligned content for [English/Hindi/Mathematics/Environmental Sciences (Social studies and Sciences)] for primary grade levels. Develop lesson plans, worksheets, assessments, power point presentations and other educational materials that support the teaching-learning cycle. Ensure content is accurate, free from errors, aligned with educational standards, and maintains high-quality through careful review and editing. Collaborate closely with content developers, subject matter experts, graphic designers, and instructional designers to create visually appealing and curriculum-aligned educational materials. Utilize diverse teaching strategies and incorporate activities that encourage critical thinking, problem-solving, and creativity, catering to different learning styles and needs. Stay updated on educational trends, curriculum changes, and teaching methodologies, integrating innovative approaches and technology into the content. Adapt content based on classroom needs, user feedback, and direct observations from school visits. Teacher Training & School Engagement: Conduct teacher training sessions, both physical and virtual, on effective teaching strategies and content delivery. Provide ongoing support to teachers to enhance their understanding and application of the developed content. Conduct a minimum of two school visits per month to observe classroom implementation, gather feedback, and provide on-site support. Travel may be required as part of the school visits. Qualifications: Minimum Bachelors degree in [English/Hindi/Mathematics/Environmental Sciences (Social studies or Sciences)] or related field. A Masters degree is preferred. Strong understanding of educational standards and curriculum requirements. Excellent writing and editing skills. Experience in teaching or educational content development. Skills: Strong subject knowledge. Creativity and innovation in content creation. Proficiency in MS Office and content creation tools. Ability to work independently and as part of a team. Strong communication and interpersonal skills, especially in a training environment. R llingness to travel and engage with schools directly.R
Posted 2 months ago
5 - 10 years
5 - 10 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Content Development: Design and develop comprehensive teaching-learning materials for pre-primary education, including curriculum guides, lesson plans, student activities, and assessments. Create both print and digital resources that are engaging, developmentally appropriate, and aligned with early childhood education standards. Collaboration & Resource Design: Work closely with subject matter experts, curriculum designers, and educators to ensure the content meets educational objectives and the needs of young learners. Develop interactive and multimedia content to enhance the learning experience and foster student engagement. Content Review & Revision: Continuously review and update educational content based on feedback from teachers, students, and educational experts. Ensure that all materials are accurate, clear, and aligned with the latest research and best practices in early childhood education. Teacher Support & Training: Assist in the training of teachers on how to effectively use the developed resources in their classrooms. Provide support and guidance to educators, helping them implement the curriculum and utilize the resources to achieve the best educational outcomes. Research & Innovation: Research the latest trends and methodologies in early childhood education, integrating innovative practices into the content. Experiment with new approaches to content delivery, including digital and interactive formats. Qualifications: Bachelors or Masters degree in Early Childhood Education or a related field. 5+ years of experience in developing teaching-learning materials for pre-primary students. Skills: Strong understanding of early childhood development and pre-primary education. Proficiency in content creation tools and digital platforms. Excellent writing and editing skills, with an ability to simplify complex concepts for young learners. Strong organizational skills and attention to detail. Ability to work collaboratively with a diverse team of educators and content creators.
Posted 2 months ago
1 - 4 years
6 - 10 Lacs
Hyderabad
Work from Office
Overview The Learning Development Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning solutions along with the design and development of it using rapid authoring and graphic design tools to enhance learner experience. Based out of India, the Global HR Operations Learning Assoc Representative will be working with subject matter experts in end-to-end graphic design and development and enhancement of learning products. The Learning Assoc Representative will partner with subject matter experts and stakeholders to evaluate graphic design requirements, support the design of new interactive and blended learning solutions while applying graphic design theories, practices and methods. Responsibilities Be part of a team servicing Learning & Development requirements. Participate in and contribute to project scoping and planning, setting the standards for the learner experience from a graphics point of view that will enable learning objectives to be satisfied Study design briefs and determine requirements; Conceptualize visuals based on requirements. Develop icons, infographics, mailers, illustrations, logos, characters, videos and other designs using tools or digital graphic tablet Designing and developing graphics for learning curriculum, learning programs, learning materials, and collaterals based on industry design standards Work with subject matter experts to design course visuals to provide an enhanced learner experience Design and develop graphics for eLearning coursework which aligns with Sector or COE strategic learning goals/objectives Design and develop graphics to enhance digital learning methodologies Design and develop learning videos Qualifications 6+ years of professional experience, preferably in a shared services/customer service or a related field 6+ years of experience designing and developing graphics for classroom training, virtual instructor-led training, e-learning, mailer, interactive PDF, standee, poster, icons, logos, videos, etc. 6+ years of demonstrated experience in graphic designing for Adult Learning and Curriculum Experience of Graphic Design tools and applications (Photoshop, Indesign, Illustrator, Premier Pro, After Effects) Experience of working in a HR environment or shared services role Strong interpersonal skills and ability to communicate with people at all levels and cultures Ability to navigate a complex matrixed and virtual environment Customer focused and results oriented with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
Posted 2 months ago
1 - 2 years
2 - 3 Lacs
Patna, Jorhat, Bijapur
Work from Office
Role & responsibilities 1. Exposure to both Field Sales & training both is desired. 2. Minimum training experience of 2 to 3 years 3. Exposure in the hard-core sales retail/FMCG industry is desired. 4. Preferably Male candidate 5. Ability to change and adapt as per situation. 6. Reporting all trainings by EOD and hands on Excel Preferred candidate profile Candidates with relevant experience or BPO trainer can be considered Graduate Perks and benefits Travelling Allowance
Posted 2 months ago
5 - 10 years
3 - 6 Lacs
Patna
Work from Office
Basic Section No. Of Position 1 Grade NA Level Deputy Manager Organisational BUSINESS Paints HO BUSINESS_UNIT-1 Paints Central BUSINESS_UNIT-2 Paints Central BUSINESS_UNIT-3 Paints Central DEPARTMENT-1 Sales Central- Training Country India State Bihar Worksite Patna, Birla Paints Industry -- Function Sales Skills Skill Training & Development Minimum Qualification Graduate CERTIFICATION No data available About The Role Build and drive the training and development need assessment policy, processes and templates for the region. Assess collated training needs to segregate them into current and future needs. Create regional strategy and action plan for training and development of the talent within the region. Assess and build the budget and resource requirement list to facilitate training and development action plan execution. Drive awareness and interest in sales training across the region. Evaluate the sales process to provide feedback on gaps and suggest productivity improvements. Create sales related content by benchmarking with competition and observing gaps during field visits. Deliver sales training using varied learning methodologies. Conduct sales training orientation for new joiners. Ideate and scout for developmental activities beyond classroom training. Build process and templates to track training effectiveness. Track and monitor training effectiveness and ROI. Resolve any specific problems that may arise as trends on training effectiveness. Share training effectiveness reports with relevant internal stakeholders. Maintain a keen understanding of training trends across industries and within the industry. Track and follow best practices on training and development. Ideate ways to incorporate the best practices to the current training and development initiatives.
Posted 2 months ago
3 - 7 years
2 - 5 Lacs
Gurugram
Work from Office
Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.
Posted 2 months ago
3 - 7 years
12 - 14 Lacs
Udaipur, Kolkata, Mumbai
Work from Office
Key Responsibilities: Conduct training needs analysis in collaboration with department heads and HR Design and develop engaging training content, manuals, and materials Facilitate workshops, classroom sessions, and e-learning programs Evaluate training effectiveness through feedback, assessments, and performance metrics Maintain and update training records and reports Stay updated on the latest training tools, trends, and best practices Support onboarding of new hires with induction and orientation sessions Collaborate with SMEs to develop role-specific training modules Manage Learning Management System (LMS), if applicable.
Posted 2 months ago
3 - 7 years
3 - 7 Lacs
Gurugram, Jaipur, Delhi / NCR
Work from Office
Dear Concerned, We're Hiring: Industry Lead - Field Sales Trainer Company Industry: IT Services & Business Looking for an experienced Sales Trainer to join our team and take charge of field/product training across the region. Youll manage training for 50+ sales teams, drive performance improvements, and help shape the sales success of our ground teams. Key Responsibilities: ~ Manage On-the-Job Training (OJT) for 50+ ground sales teams ~ Own sales performance and improve efficiency month-over-month ~ Develop and deliver impactful training content & programs ~ Provide direct sales coaching and support through end-to-end sales closures ~ Prepare and present training reports to track success Qualifications: ~ Hardcore sales training & coaching experience ~ Excellent communication & PowerPoint skills ~ Willingness to travel and work in a dynamic, field-based environment ~ Experience in B2B sales training (corporate environment preferred) Locations: PAN India Drop your CV at : Priyanka.Sharma1@in.experis.com
Posted 2 months ago
3 - 5 years
3 - 5 Lacs
Chennai
Work from Office
Role & responsibilities Conducting product and process training at all levels- telecallers /team leader/ Managers. Conducting quality and training sessions whenever required. Managing a team of Quality officers. Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF. Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap. Conducting quality and training sessions whenever required. Ensuring that the Training module get update on timely basis. Conducting motivational training for the Team to enhance performance. Maintaining various reports like Quality scores for CSRs and process, Parameter defect report. Weekly and monthly scores Preferred candidate profile Graduate 3-4yrs of relevant experience Leadership skills, excellent interpersonal skills are essential. Looking specifically from collections background trainer Responsible for managing quality parameters and trainings. Conduct refresher and retraining programs. Maintaining MIS. HR Contact No:9789025608
Posted 2 months ago
1 - 2 years
1 - 3 Lacs
Chennai
Work from Office
Conduct seminars in colleges across Tamil Nadu (Full-Time, Travel-based role). Share your project experience or use our provided content to inspire students. Passionate about cloud and mentoring. Accommodation, food & travel covered by company.
Posted 2 months ago
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