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1.0 - 5.0 years
2 - 5 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Work from Office
Academic Coordinator Designation : EYP / Secondary Coordinator Qualification: Minimum B.Ed Experience: 5 to 6 years of work experience in academics with minimum 1 year of work experience as a Coordinator / Supervisor / HOD / Examination Head / Lead Teacher / Head Teacher Job Type: Full-time Coordinator Job Description: Hiring an experienced educator to manage academic operations at specific grade level; in line with the vision and mission of the organization. Ensuring high levels of academic results, academic data management & parent satisfaction. The ideal candidate needs to be an academically strong with a flair for coordination and people management. Key Responsibility: • Effectively manage the grade-level Academic delivery & administration in an optimal manner, ensuring excellence in academic results and student discipline • Coordinate with Central Committees to implement the curriculum as per guidelines • Establish and promote high standards and expectations for all students and staff for academic performance. • Effectively ensure that the teaching staff is optimally engaged at all points in time and all additional academic work is timely completed • Effectively ensure that all process is followed in line with the policies laid down by the Board and Central Committees • Coordinate with the Principal and management to ensure the information called for by the board, education department, central office is shared with them within timelines and as per guidelines • Assist the Principal in effectively implementing any policies or any updates received. • Effectively conduct, manage, supervise various events like parent orientation, PTM, sports day, coffee meets, student events &competition. • Coordinate and oversee the execution of the Curricular and Extra Curricular Programme as per guidelines. • Ensure parent delight during all parent interfaces with the school management. Effectively handle parent concerns as and when escalated by the concern stakeholders
Posted 2 weeks ago
6.0 - 10.0 years
5 - 7 Lacs
Pune, Coimbatore, Mumbai (All Areas)
Work from Office
End-to-End management of training programs – from need analysis to delivery and effectiveness measurement – for branch-level employees including sales, credit, and operations teams.Build monthly training calendars and ensure completion as per plan. Required Candidate profile experience in training roles, preferably in NBFC, BFSI, lending, or microfinance sectors.Ability to design training content, deliver in-person sessions, and manage end-to-end training cycles.
Posted 2 weeks ago
5.0 - 8.0 years
8 - 12 Lacs
Ghaziabad
Work from Office
Jubilant Foodworks Limited is looking for Regional Training Sr. Executive to join our dynamic team and embark on a rewarding career journey Training Needs Analysis: Identify the training and development needs of employees and teams through assessments, surveys, and consultation with managers and HR departments. Training Program Design: Develop comprehensive training programs and initiatives that align with organizational objectives and address identified skill gaps. Training Material Development: Create engaging training materials, including presentations, e-learning modules, videos, and other resources, to support effective learning and development. Training Delivery: Conduct training sessions, workshops, and seminars using various methods such as classroom training, online platforms, and blended learning approaches. Performance Evaluation: Assess the effectiveness of training programs through evaluation methods such as surveys, feedback analysis, and post-training assessments to measure the impact on individual and team performance. Training Administration: Manage logistics, scheduling, and coordination of training programs, including venue bookings, participant registrations, and communication with stakeholders. Vendor Management: Collaborate with external training providers, consultants, and subject matter experts to leverage their expertise and resources in delivering specialized training programs. Learning Management Systems (LMS): Utilize learning management systems or other digital platforms to organize and deliver training content efficiently, track employee progress, and generate reports on training outcomes. Continuous Improvement: Stay updated with industry trends, emerging training methods, and technologies to enhance the effectiveness and efficiency of training programs. Stakeholder Collaboration: Work closely with HR, department heads, and managers to align training initiatives with employee development plans, succession planning, and talent management strategies.
Posted 2 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Mangaluru
Work from Office
Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training
Posted 2 weeks ago
6.0 - 11.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Sapiens is on the lookout for a Senior Trainer Sapiens Platform to become a key player in our Bangalore team. If you're a seasoned Trainer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do: Train employees worldwide on our world-class products, technology, and processes. Utilize and implement digital tools, such as SharePoint, ChatBots, VideoBots, etc., to facilitate easy access to learning for employees. Collaborate with and support Subject Matter Experts (SMEs), gather inputs, and update training content as needed. Enhance learning through digital games, quizzes, etc., to accelerate knowledge acquisition. Drive innovation and introduce initiatives to enhance processes and practices. What to Have for this position: Must have Skills: - 6+ years of experience in a similar role. A passion for training, and the ability to learn enterprise applications. Experience with SharePoint and digital tools is advantageous. Excellent training skills for both classroom and online training sessions Experience in handling training for groups of 10-20 people on enterprise business applications of any domain insurance, banking, telecom, manufacturing etc. Experience in training or in usage of any insurance system (e.g. IDIT, Policy/Asia, Life/Asia, eBao, SAP, Genesys, Premia) is a plus. Good knowledge of business process of any domain insurance, banking, telecom, manufacturing etc. Knowledge in Insurance is a plus. Experience in IT companies, and knowledge/experience in software development life cycle is an added advantage. Independent worker with a presentable demeanour, excellent communication, and interpersonal skills. Ability to synthesize and communicate concepts quickly and accurately. Detail-oriented, adaptable, a team player, and self-managing in a fast-paced, high-energy environment.
Posted 2 weeks ago
2.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Trainer -Job Description: Are you excited about the transformative power of ecommerce & quick commerce in changing the landscape of grocery retail in India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to 70 cities in India, recording about 15 million customer orders per month. The Big basket Learning & Development team is a very talented, high calibre, multi-cultural group of individuals who are working towards a common goal of elevating the experience at bigbasket for internal and external stakeholders. Key Objectives and Key Results: ¢ ¢ ¢ ¢ ¢ ¢ ¢ Conduct training programs - process and skills for employees. Guide and contribute towards process and skill improvement training Prepare weekly/ monthly training calendar Ensure training data is maintained for all training activities Customize training content as per regional needs Monitor floor performance using on the job training (OJT) Coordinate all training activities given to him/her Maintain training assets given to him. Suggest suitable modifications to the training content to the corporate training team as and when appropriate ¢ Plan the training programs in complete synch with the operations teams for both new joiners as well as existing associates refreshers on time and manage them optimally Experience and Education requirements: ¢ ¢ Graduate or Postgraduate 1-5 years of classroom training experience) preferably from QSR, e-Commerce, retail, logistics industries ¢ ¢ Must know Kannada language. Must have basic knowledge in excel/G sheet Should be comfortable with setting up a training function and giving it shape in the region it would be somewhat of a chaotic environment, so looking for someone who has seen high growth and is entrepreneurial ¢ ¢ Excellent verbal and written communication skills Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate Must be a graduate - any Learning and development related course or certification will be an added advantage ¢ Travel: Extensive travel with in Bangalore city
Posted 2 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Mangaluru
Work from Office
Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training
Posted 2 weeks ago
0.0 - 2.0 years
2 - 2 Lacs
Bengaluru
Work from Office
Role & Responsibilities: Assist in designing age-appropriate learning modules rooted in Hindu knowledge systems and Sanskrit literature Curate and translate simple shlokas, stories, and verses for children Collaborate on lesson plans that integrate language, values, and cultural context Provide accurate interpretations and references from scriptures, Puranas, and other texts Suggest activities, chants, stories, or games to bring Sanskrit alive in the classroom Work with the core team to review and refine content to maintain cultural authenticity. Nice to Have: Experience in curriculum design or teaching Interest in Indian Knowledge Systems (e.g., Yoga, Ayurveda, Nyaya, etc.) Creative skills writing, drawing, chanting, or teaching with visual aids Fluency in Kannada What We Offer: Creative freedom and flexibility A chance to work on a pioneering project with cultural depth A collaborative, values-driven environment [Mention compensation structure if available or say "Compensation based on experience"] To Apply: Send your resume, portfolio or sample work (if available), and a brief note on why this project interests you to: schoolofsanskriti@gmail.com Contact Ashwini at 9008811308 for any questions.
Posted 3 weeks ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility
Posted 3 weeks ago
5.0 - 10.0 years
2 - 4 Lacs
Coimbatore
Work from Office
Role & responsibilities • Deliver High-Quality Training: Lead classroom training sessions in C, C++ , Java, and Python, ensuring content is tailored to meet students' varying skill levels. • Assess and Track Student Progress: Understand individual students knowledge levels and customize training to promote continuous skill improvement. • Engage and Motivate Students: Employ effective teaching techniques to maintain high engagement and receive positive student feedback. • Set High Standards: Establish performance benchmarks and push students to exceed expectations, ensuring they achieve their maximum potential. • Stay Updated with Market Trends: Continuously improve your knowledge and skills to stay relevant with industry trends and technologies, integrating these insights into your training approach. • Collaborate with the Training Team: Work closely with the Training Manager and other faculty members to ensure consistency in training quality and curriculum delivery. • Monitor Training Effectiveness: Regularly assess the success of your teaching methods and make necessary adjustments to optimize student learning outcomes. Preferred candidate profile • Experience: A minimum of 5-20 years of teaching or training experience in programming languages like C, C , Java, and Python. • Educational Background: Bachelors or Masters degree in Computer Science, Information Technology, or a related field. • Teaching Skills: Strong communication and presentation skills, with the ability to break down complex topics for better student understanding. • Commitment to Teaching: A passion for teaching and a commitment to helping students grow in their technical skills. • Up-to-Date Knowledge: Continuously stay updated on the latest trends in technology and ensure that these insights are transferred to students. Additional Skills (Preferred): • Previous experience teaching programming languages in a classroom environment. • Certifications in relevant programming languages or teaching methodologies are a plus.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced trainer for offline full time FS Python . Candidate should be strong in Core and Advanced Python along with framework (DJango) and should have rich experience in giving classroom training. Good to have additional skillsets . Mandatory to have training experience.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Hiring for an experienced salesforce trainer . Candidates Should have a good knowledge on Salesforce(admin, Development & LWC). Upto date knowledge of IT skills. Designing the Course modules as per the skills . Classroom Training experience is mandatory. Looking for only classroom Trainers. Mandatory to have training experience.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced Data Structures with Java trainer . Candidates should be Strong in Technical Training, Good in Data Structures & Algorithm. Upto date knowledge of IT skills & software packages. Designing the Course modules as per skills. Should have rich experience in giving classroom training. Good to have additional skills. Mandatory to have training experience.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced salesforce trainer. Candidates Should have a good knowledge on Salesforce(admin, Development & LWC). Upto date knowledge of IT skills. Designing the Course modules as per the skills. Classroom Training experience is mandatory. Looking for only classroom Trainers. Mandatory to have training experience. Responsibilities: Design and deliver comprehensive Salesforce training programs for students at various experience levels. Develop engaging and interactive course modules that cover core Salesforce concepts in Administration, Development using tools like Apex and Visualforce, and building user interfaces with Lightning Web Components. Stay up-to-date with the latest Salesforce features and functionalities, integrating them into your curriculum. Effectively explain complex Salesforce concepts in a clear and concise manner. Conduct hands-on labs and projects to solidify student understanding and prepare them for real-world Salesforce challenges. Provide ongoing support and guidance to students throughout the training program. Actively seek feedback from students and industry professionals to continuously improve the training content.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced salesforce trainer. Candidates Should have a good knowledge on Salesforce(admin, Development & LWC). Upto date knowledge of IT skills. Designing the Course modules as per the skills .Classroom Training experience is mandatory. Looking for only classroom Trainers. Mandatory to have training experience. Responsibilities: Design and deliver comprehensive Salesforce training programs for students at various experience levels. Develop engaging and interactive course modules that cover core Salesforce concepts in Administration, Development using tools like Apex and Visualforce, and building user interfaces with Lightning Web Components. Stay up-to-date with the latest Salesforce features and functionalities, integrating them into your curriculum. Effectively explain complex Salesforce concepts in a clear and concise manner. Conduct hands-on labs and projects to solidify student understanding and prepare them for real-world Salesforce challenges. Provide ongoing support and guidance to students throughout the training program. Actively seek feedback from students and industry professionals to continuously improve the training content.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Hiring for Experienced Classroom Faculties for full time Oracle Database Trainer, candidates should have rich experience in giving classroom training. For detailed course content, Please click- https://nareshit.in/oracle-training/. Good to have additional skills. Mandatory to have training experience. Responsibilities: Develop and deliver comprehensive classroom training programs for students at various experience levels, covering the curriculum outlined on Naresh IT Oracle Training. Design engaging and interactive lessons that effectively explain complex Oracle database concepts. Utilize a variety of teaching methods, including lectures, demonstrations, hands-on labs, and group discussions. Conduct practical exercises and projects to solidify student understanding and prepare them for real-world scenarios. Provide ongoing support and guidance to students throughout the training program. Stay up-to-date with the latest advancements in Oracle database technologies and incorporate them into your curriculum.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Hiring for Experienced Classroom Faculties for full time Oracle Database Trainer, candidates should have rich experience in giving classroom training. For detailed course content, Good to have additional skills. Mandatory to have training experience. Responsibilities: Develop and deliver comprehensive classroom training programs for students at various experience levels, covering the curriculum outlined on Naresh IT Oracle Training. Design engaging and interactive lessons that effectively explain complex Oracle database concepts. Utilize a variety of teaching methods, including lectures, demonstrations, hands-on labs, and group discussions. Conduct practical exercises and projects to solidify student understanding and prepare them for real-world scenarios. Provide ongoing support and guidance to students throughout the training program. Stay up-to-date with the latest advancements in Oracle database technologies and incorporate them into your curriculum.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is looking out for Experienced offline full time Faculties for Java. Candidate should be strong in Spring, hibernate, spring boot, web services, micro services etc and should have rich experience in giving classroom training. Mandatory to have training experience. Good to have additional skills. Design and deliver engaging training programs on core and potentially advanced Java concepts, catering to various experience levels. Utilize a blend of instructional methods like lectures, hands-on exercises, and case studies to maximize learning impact.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is looking out for Experienced offline full time Faculties for Java. Candidate should be strong in Spring, hibernate, spring boot, web services, micro services etc and should have rich experience in giving classroom training. Mandatory to have training experience. Good to have additional skills. Responsibilities: Design and deliver comprehensive Java training programs for students at various experience levels. Develop engaging and interactive course content that covers core Java concepts, Spring Framework (including Spring Boot), Hibernate, web services, microservices, and more. Effectively explain complex technical concepts in a clear and concise manner. Conduct practical coding exercises and projects to solidify student understanding. Provide ongoing support and guidance to students throughout the training program. Stay up-to-date with the latest advancements in Java technologies and incorporate them into your curriculum.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced salesforce trainer. Candidates Should have a good knowledge on Salesforce(admin, Development & LWC). Upto date knowledge of IT skills. Designing the Course modules as per the skills . Classroom Training experience is mandatory. Looking for only classroom Trainers. Mandatory to have training experience. Develop and deliver instructor-led training programs on various Salesforce functionalities and features, catering to different experience levels (beginner, intermediate, advanced). This could include Sales Cloud, Service Cloud, Marketing Cloud, etc. Utilize a variety of teaching methods like lectures, hands-on exercises, case studies, and role-playing simulations to keep students engaged and maximize learning impact. Effectively explain complex Salesforce features and functionalities in a clear and concise manner.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced trainer for AWS . Should have a good knowledge on AWS. Up to date knowledge of IT skills & software packages. Designing the Course modules as per the skills needed. Training experience is mandatory. Upto date knowledge of IT skills & software. Designing the Course modules. Mandatory to have training experience. Develop and deliver instructor-led classroom training programs on various AWS services, products, and best practices. This may encompass core foundational topics or focus on specific areas like compute, storage, databases, security, or machine learning. Utilize a variety of engaging teaching methods like lectures, hands-on labs, case studies, and simulations to keep students actively involved and maximize learning impact. Effectively explain complex AWS concepts and services in a clear, concise, and understandable manner for students with varying technical backgrounds.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Naresh IT KPHB branch is hiring for an experienced DevOps trainer . Candidates Should have a good knowledge on DevOps tools like Docker, Kubernetes, ansible, chef, Jenkins, Puppet, Maven etc. Up to date knowledge of IT skills and software packages. Designing the Course modules as per the skills needed. Mandatory to have training experience. Develop and deliver engaging classroom-based training programs on various DevOps tools, methodologies, and best practices. (e.g., Git, Jenkins, Continuous Integration/Continuous Delivery (CI/CD), Infrastructure as Code (IaC)) Utilize a mix of instructional methods like lectures, hands-on labs, simulations, and group discussions to promote active learning and knowledge retention. Clearly explain complex DevOps concepts in a way that is understandable to those with varying technical backgrounds.
Posted 3 weeks ago
3 - 8 years
2 - 3 Lacs
Noida, Kanpur, Lucknow
Work from Office
Role & responsibilities Training the candidates on Articial Intelligence.
Posted 1 month ago
2 - 6 years
5 - 8 Lacs
Chandigarh
Work from Office
P.S - Training Exp. in hotels is mandate Overview: Are you prepared to start an exciting adventure as an exceptional Hotel Trainer? Join us in revolutionizing the hospitality industry by ensuring that every member of our hotel staff receives top-notch training to elevate their skills and enhance our guests' experience. As a Hotel Trainer, you'll be at the forefront of our mission, delivering dynamic training sessions across various locations with content curated by our innovative central team. If you're a hospitality enthusiast with a passion for training and a hunger to make a real impact, this is the role for you! Key Responsibilities: Training Delivery: Conduct training sessions for hotel staff on topics provided by the central team, utilizing materials such as PowerPoint Presentations and Videos. Utilize Train the Trainer (TTT) certification and prior experience in hotels to deliver engaging and effective training sessions. Utilize a range of training methods to accommodate different learning styles and ensure maximum retention of information. Collaboration: Work closely with the central team and ensure alignment with training objectives. Provide feedback to the central team on the effectiveness of training materials and suggest improvements as needed. Qualifications: Minimum of 3 years of experience in the hotel industry. Graduation from a Hotel Management school or College. Train the Trainer (TTT) certified. Passion for training and making a difference in the hotel industry. Soft Skills: Proactive Approach: Take charge with a proactive mindset, always ready to tackle challenges and make a meaningful impact. Enthusiasm for Training: Bring your infectious enthusiasm to every training session, fostering an environment where hotel staff feel inspired and motivated to enhance their skills and knowledge. As a Hotel Traine r, you will have the opportunity to make a significant impact on the success and satisfaction of hotel staff, ultimately contributing to the overall guest experience and reputation of the Brand. If you are passionate about hospitality, possess the necessary qualifications, and thrive in a dynamic training environment, we encourage you to apply for this rewarding role
Posted 1 month ago
2 - 5 years
2 - 4 Lacs
Noida
Work from Office
Job Summary: We are seeking a dynamic and experienced BPO Trainer to design, deliver, and continuously improve training programs for our customer service and/or technical support teams. The ideal candidate will have a strong grasp of BPO operations, excellent communication skills, and a passion for coaching and development. Key Responsibilities: Conduct new hire orientation and process/product training. Deliver soft skills, communication, and customer service training. Monitor and evaluate training effectiveness using assessments and feedback. Collaborate with operations and quality teams to identify performance gaps. Provide floor support, nesting support, and on-the-job coaching. Create and update training materials, modules, and documentation. Maintain training reports, attendance records, and performance tracking. Assist in the development and implementation of continuous learning programs. Stay updated with client processes, tools, and industry best practices. Qualifications: Bachelors degree preferred. Minimum 2 years of training experience in a BPO setup (voice/non-voice). Strong knowledge of customer service principles and BPO processes. Excellent verbal and written communication skills. Ability to manage classroom dynamics and engage adult learners. Proficiency in MS Office (Word, PowerPoint, Excel). Experience with LMS or e-learning tools is a plus.
Posted 1 month ago
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