2817 Claims Jobs - Page 6

You would be responsible for managing the end-to-end claims process for clients, ensuring seamless handling from claim intimation to settlement follow-ups. You will be the key point of contact for clients and AMCs regarding claim processes. You should be strategic and detail-oriented, ensuring timely documentation, filing, and resolution of claims while also contributing to business growth through lead generation and upselling. Requirements You have a bachelors degree in administration, commerce, or a related field. 2-3 years of hands-on experience in insurance claims processing. Ability to communicate correctly and clearly with all customers. Maintain a positive attitude with a focus on customer satisfaction. Documentation and organizational skills.

Immediate joiners or with in 15 days Salary goes up to 6LPA-6.5LPA Graduates with minimum 1.5 years into the specified domain, Sat, Sun fixed off ,2 way cab Fixed uk shift White field location Note : Experience candidates only - on same domain

Job Title: Service Executive Location: Alampur Bus Stand Salary: Up to 15,000 (In-Hand) + ESI + PF Qualification: Graduate Working Hours: 10:30 AM to 7:30 PM Experience: 1 to 2 years (Preferred) in a customer service-oriented role Job Role: We are hiring a Service Executive to join our team and manage service-related coordination and customer support tasks. The ideal candidate should have prior experience in a customer service-oriented role and be proficient in Excel and Google Sheets. Key Responsibilities: Coordinate and track service requests, ensuring timely resolution Maintain and update service data in Excel/Google Sheets Assist the service team in daily operational tasks Communicate with customers to provide service updates and support Generate daily/weekly reports and follow up on pending issues Support internal documentation and MIS work Skills Required: Proficient in Microsoft Excel & Google Sheets Prior experience in service or customer-facing roles (1 to 2 years preferred) Good communication skills (verbal & written) Attention to detail and ability to multitask Problem-solving attitude To Apply / Share CV: Contact: 93309 00499 (Mention Service Executive)

Quality Patient Care: They play a crucial role in maintaining and improving the quality of patient care. This includes ensuring that patients receive the appropriate care, medications, and treatments based on their conditions. Nursing Protocols and Standards: Implementing and enforcing nursing protocols and best practices within the healthcare facility, making sure that nursing staff follows proper procedures and adheres to medical guidelines. Budget Management: Managing the budget for the nursing department, including resource allocation, procurement of supplies, and cost control. Patient and Family Relations: Interacting with patients and their families, addressing their concerns, and providing information about patient care and treatment plans. Training and Education: Organizing training and professional development programs for the nursing staff to keep them updated with the latest medical advances and best practices. Regulatory Compliance: Ensuring that the nursing department complies with all healthcare regulations and accreditation standards. Emergency Response: Coordinating and leading the response to nursing-related emergencies within the healthcare facility, such as medical crises or staffing shortages.

JD Coordinate with teams & hospitals on reconciliations Prepare monthly MIS reports Reconcile payments Manage reconciliation process from start to finish Must know about Government panels like ,Government railways and Ayushman Bharat Provident fund Annual bonus

Basic Purpose: Provide timely and accurate responses to both internal and external customer inquiries. Collaborate closely with underwriters to establish target dates and communicate coverage recommendations. Manage tasks including account set-up, quoting, proposals, policy issuance, policy administration requests, and general account servicing. Review received documentation for completeness and follow up for missing information. Maintain and document unit processes and procedures, and disseminate updates to relevant teams. Perform additional responsibilities as needed. Job Responsibilities: Screen transactions to determine authority level and either process or escalate per established guidelines. Gather and verify rating elements from various sources such as applications, underwriter instructions, WC rating bureaus, NCCI, Reference Connect, and company guidelines. Accurately input information into policy rating systems. Review rating system output to confirm accuracy and adherence to applied elements. Maintain rating documentation within a paperless policy environment per company standards. Provide endorsement quotes on demand. Build effective working relationships within and across departments to ensure timely task completion and meet customer expectations. Collaborate with underwriters to initiate and manage the renewal process; maintain professional communication with producers. Address and resolve customer service issues. Ensure accurate initiation and completion of incoming policy-related requests such as issuance, quotes, endorsements, and policy updates. Identify process improvement opportunities and make recommendations for enhancements in procedures or systems. Qualifications, Skillset, and Experience: Experience Required: Associate: Minimum 6+ months in P&C insurance underwriting support (Issuance, Endorsements). Sr. Associate: Minimum 24+ months in the same field. Key Skills: Strong organizational and interpersonal skills to manage priorities and time effectively. Excellent verbal and written communication skills; fluent in English. Customer-first attitude with problem-solving capabilities. Proficient in using the internet, computer applications, and web-based tools. Ability to multi-task in a high-paced environment. Typing speed of 30+ WPM. High attention to detail. • Educational Requirements: Minimum of 2 years of college education. Graduate Location: Pune, Maharashtra Shift Timings: US Night Shift Mode: Work From Office

As a Test Lead in our team, you will be responsible for leading testing activities within the Healthcare Industry. With 8-10 years of experience in Manual and Automation Testing, your role will involve working extensively on Agile Methodology. Your expertise in SQL, functions, views, and procedures will be crucial, along with a deep understanding of FACETS or QNXT modules such as Claims and Enrollments. You will play a key role in Healthcare, focusing on EDI files processing, managing a small team, and resolving issues efficiently. Exceptional problem-solving and troubleshooting skills are essential for this position. Your responsibilities will include managing Testing Scope, SLAs, communication, risks, and issues. Reviewing and analyzing project requirements, creating test schedules, and designing test strategies will be part of your daily tasks. You will identify the testing scope for each release based on the requirements document and collaborate with developers to address defects and application issues. Understanding End to End Business Scenarios and Software Test Life Cycle processes is crucial. Your role will involve holding meetings within the test team, generating test reports, and interacting with stakeholders. You will coordinate with the Automation team to identify test cases suitable for automation. Leading, guiding, and monitoring the analysis, design, and execution of test cases and procedures will be part of your responsibilities. Throughout the project, you will schedule tests for execution, monitor progress, control test results, and adapt the test plan as needed. Communication skills, including speaking, writing, and presentation abilities, are vital for interacting with customers, SMEs, and stakeholders. Qualifications: - BE - Minimum 5 years to maximum 8 years of experience in relevant field,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and disruptions of the future. We are currently seeking Banking, Financial Services, and Insurance Professionals to join us in the following areas: **Digital** - Develop Digital/Business Transformation Roadmaps - Implement Digital Products and Digital Service offerings as a Business Analyst through agile practices - Create Customer Service/Customer Delight Transformation Roadmaps - Engage in strategy development, global benchmarking, internal benchmarking, and Industry Points of View - Manage stakeholders, analyze impacts, and conduct business benefit analysis - Create Process Maps and foster cross-functional understanding - Transform processes including measurement techniques (Design thinking, SIPOC) - Perform Financial Modelling of benefits - Participate in business development efforts, including proposal development and client presentations **Domain** - Act as the primary domain expert in underwriting, claims, operations, reinsurance, actuarial, financial, and regulatory processes - Provide strategic guidance to internal teams and leadership - Lead and support digital transformation projects, incorporating automated underwriting, AI-driven claims processing, and digitalization of legacy systems - Analyze and interpret key business metrics to drive operational excellence - Collaborate with cross-functional teams to design and implement insurance solutions and workflows - Stay updated on industry trends, regulatory changes, and emerging technologies - Conduct knowledge sharing sessions and training for new joiners and stakeholders - Communicate effectively with external partners, reinsurers, and auditors - Identify and escalate opportunities for process improvement and operational efficiency **Qualifications and Education Requirements** - Bachelor's/Master's degree in Insurance, Actuarial Science, Finance, Business, or related field - 10+ years of experience in the insurance industry with expertise in underwriting, claims, reinsurance, actuarial, financial, and regulatory processes - Proven track record in supporting or leading digital transformation initiatives within insurance - Strong analytical skills and familiarity with insurance KPIs and business metrics - Excellent communication, stakeholder management, and training skills - Up-to-date knowledge of insurance regulations, products, and industry best practices - Ability to work with Tech/Digital tools, handle large data, and travel as required At YASH, you will have the opportunity to build a career in an inclusive team environment. We offer career-oriented skilling models and utilize technology for continuous learning and growth. Our workplace is grounded in flexible work arrangements, emotional positivity, transparency, open collaboration, support for business goals, and a stable employment with an ethical corporate culture.,

As a Contract Engineer, you will be responsible for contract administration, correspondence, claims, and EOT related to National/State Road Projects. You should have a B. Tech (Civil)/Civil Engineering qualification with 4-5 years of professional experience. The job is based in Raipur, Chhattisgarh and is a full-time position with a day shift schedule. In addition, food will be provided at the work location.,

Cognizant conducting Walk-In Interview for US Healthcare process (PDM/Claims) in Chennai Location. Skill(s): Payer Healthcare, PDM, Claims for Sourcing Interview Date: 26-July-2025(Saturday) Interview Time: 10:00 AM to 12:30 PM Venue : Cognizant Office. SEZ Ave, Elcot Sez, Sholinganallur, Chennai Building Details - Cafeteria block 1st floor A wing, Contact Person - Babu Anand Experience - 1+ Year to 4 Years Job Location - Chennai Shift - Night Shift (US Shifts) Work Mode - Work from Office Desired Profile: Minimum 1+ year to 4 years of experience in US Healthcare Domain . Must have experience in US Healthcare PDM process or Payer healthcare Should be willing to Work from Office Should be willing to work in Night shift (US Shifts) Interested candidates please walk-in with the following documents to the venue for the Face to Face interview. Mandatory Documents: 2 copies of resume (Hard Copy) Recent Passport Size photograph - 2 (Soft copies) 10, 12, UG Semester marksheets and Provisional certificate (soft copy) Aadhar, PAN, Voter or passport (soft copy) Experience documents: offer letter, relieving letter and compensation documents Venue: Cognizant Office. SEZ Ave, Elcot Sez, Sholinganallur, Chennai Building Details - Cafeteria block 1st floor A wing, Contact Person - Babu Anand

Candidate should have experience working as a Process Trainer in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

We are looking for an experienced Insurance Trainer The ideal candidate will have a strong background in both General Insurance and Life Insurance, along with excellent communication and teaching skills.

Greeting from Gainwell! JD 5+ years of experience as a Product Owner or in a related product management role. Strong knowledge of US healthcare systems, pharmacy workflows, and regulatory requirements (e.g., Medicaid, Medicare, PBMs, e-prescribing, and pharmacy claims processing). Experience working in Agile environments (SAFe, Scrum, or Kanban) with expertise in backlog management tools like Azure DevOps (ADO), Jira, or Rally. Proven ability to translate complex business needs into clear, actionable user stories. Experience collaborating with engineering, QA, business, and compliance teams. Strong analytical and problem-solving skills, with the ability to manage competing priorities. Excellent communication and stakeholder management skills, with experience engaging executive leadership, clients, and development teams. SAFe Product Owner/Manager(POPM) certification or equivalent experience is a plus. Preferred Qualifications Exposure on drug data base such as FDB & Medispan Experience with healthcare data interoperability (HL7, FHIR, EDI 837/835). Familiarity with cloud-based healthcare applications (AWS, Azure, or GCP). Understanding of drug pricing models, formulary management, and pharmacy benefits administration. Knowledge of prior authorization, claims adjudication, and medication therapy management

TATA AIG General Insurance Company Limited is looking for Deputy Manager - Health Claims to join our dynamic team and embark on a rewarding career journey Assisting the Manager in planning, directing, and coordinating the activities of the team or department Managing and supervising employees, including training, performance management, and career development Ensuring compliance with company policies, procedures, and regulations Assisting with budget preparation, tracking, and management

Job title : Real World Evidence (RWE) Data Analyst Expert undefined Grade: Not Applicable Hiring Manager: RWE Lead, Sanofi Business Operations Location: Hyderabad % of travel expected: Travel required as per business need Job type: Permanent and Full time About the job Our Team: Sanofi Business Operations is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . Sanofi Business Operations strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main responsibilities: Use statistical, analytical, data management and computational skills to execute analyses of pre-existing data to investigate research questions in teamwork with colleagues from health economics and value assessment (HEVA), medical affairs, business operations & strategy (BO&S) and commercial product teams; Work together with these SGz functions and the RWE group located in the Chief Digital Office that maintains Sanofi data assets via primary data collection, license of secondary data sources, and de-identified clinical trial data; Require a strong background in statistics, statistical programming, observational research design, and experience in the pharmaceutical industry People: (1) Work together with colleagues from HEVA, medical affairs, BO&S and commercial product teams to executive analysis of pre-existing data to investigate research questions; (2) Also collaborate with SGz functions and RWE group to maintain Sanofi data assets (3) Collaborate with other team members as required and provide support as needed (4) acting as a mentor and guide to the new joiners in the team Performance: (1) Responsible for independently conducting analyses that Sanofi has defined as Conventional Projects. These projects are intended to provide insights to inform key internal decisions. These projects include, but are not limited to: (a) Characterizing disease epidemiology based on diagnostic code and/or treatment codes; (b) Assess study feasibility based on patient population(s) available for analysis; (c) Descriptive cohort analyses based on a limited number of outcomes; (2) Responsible for developing a deep understanding of Sanofi s suite of digital tools and platforms; (3) Use statistical, analytical, data management and computational skills to execute analysis of pre-existing data to investigate research questions; (4) Maintain Sanofi data assets via primary data collection, license of secondary data sources, and de-identified clinical trial data (5) Acting as an SME for the RWE analytics Location: Hyderabad Process: (1) Manage all requests within the centralized mailbox and prioritize based on the business need About you Experience : 7 + years; Experience analysing multiple sources of secondary patient data (e.g., electronic medical records, administrative claims); Demonstrated experience with business intelligence stacks, data visualization frameworks (Qlik, Tableau, MicroStrategy etc.) and integration with data technologies; Experience using existing RWE platforms such as AETION, PANALGO Soft skills : High level of interactive communication including challenges to conventional thinking as necessary; Proven teamwork and collaboration; Rapid response analytics; High energy responsiveness and commitment to meeting stakeholders needs; Excellent Written and verbal communication skills, collaboration, and interpersonal skills Technical skills : R, SAS, python and/or pyspark Education : BA/BS + 7 years of relevant experience OR MS/PhD + 5 years of relevant experience; Academic training in the areas of mathematics, statistics/biostatistics, statistical programming, observational research, epidemiology, health economics, or a related quantitative field Languages : Excellent knowledge of English language (spoken and written) At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Processes claims payments Evaluates diminished value in a basic or occasionally moderately complex claim Conditions vehicles Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates and locates parts for basic and occasionally moderately complex claims Investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Damage Assessment, Documentations, Estimatics, Fraud Investigations Shift Time Shift A (India) Recruiter Info Sumit Roy srozb@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Ups& primarily grow the business with profits, Channel Management Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations & Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we deliver best of our services to client as well as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPs& COPs) for the issuance ,endorsement, Banking operations etc. Under writing Team for Quotations Human Resources to know queries regarding the talent pool accordingly Claims Team Regularly for the claim settlements External clients Banks and NBFCs End customers Experience Education

1.Evaluates and processes claims in accordance with company policies and procedures, as well as to productivity and quality standards. 2.Examine the medical documents and assess the claims admissibility. 3.Consistently maintains production and quality standards based on quality control expectations. 4.Adaptability in cross training and multiple tasking. 5. Spoke with the customer over the phone to explain the policy T&C and claim details. 6. Reviewing medical claims and verifying information for accuracy. 7. Examining claims for potential fraud 8. Resolving discrepancies and other issues 9. Complying with compliance and company regulation and policies. 10. Performing other tasks, as required 11. Adaptability in cross training and multiple tasking 12. Basic knowledge about IRDAI guidelines. 13. Processing claims payments 14. Receiving customer questions and communicating with them regarding the status of their claims 15. Conduct investigations when necessary, gathering additional information to determine the validity of claims. 16. Deliver exceptional customer service to policyholders, resolving issues and answering questions in a timely manner.

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst Operations The Analyst Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post Go-Live/Certification is required to be an efficient communicator who is well versed with tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 4 - 6 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Company Profile: candi is a dedicated solar partner for businesses across Asia and Africa. Combining the international capital of our Swiss-based platform with local expertise in these regions, we re able to provide a unique offering to this underserved sector. In doing so, we aim to have a big social impact, reduce carbon emissions, create jobs, increase energy access, and save money for businesses of all sizes in emerging markets. Our approach is to take the risk so our partners don t have to, providing businesses with flexible, end-to-end solar and battery solutions that are built to last. Our shared value model leverages our experience in customisable finance and performance offerings, quality engineering, and data-enabled asset management to help guarantee optimized systems, lowering the barrier to entry and maximizing returns. www.candi.solar Job Summary: The company is looking to recruit an ambitious and energetic commercial asset management professional (contracts and customer success), who will help candi to lead the revolution of solar. Given that candi is taking solar into a new realm with a new set of tools, the role will require creativity, innovation and a new way of thinking. Specifically, the job requires taking ownership of the following for the Indian team: Maintain repository and manage different types of customer solar energy offtaker contracts with a customer centricity mindset, Assessing commercial risks during the contract life cycle Onboarding new customers after the commercial operation kick off of the solar assets Own the customer relationship during the contract term Support invoicing by providing contractual tariffs and checking on joint meter readings and unit amounts form technical team Engaging with the customers for contract amendments / extensions and deemed generation claims Effectively log and track the customer complaints and carry out cross functional coordination for the resolution Deliver customer reporting and other customer success activities Insurance management for operational assets and coordination of claim issuance and settlements Contributing within the Commercial Asset Management team for the further improvement of in-house management tools Location: Pune - we work according to a hybrid work policy Hours: Full time. Job Requirements: 6+ years experience in contract and customer relationship management in India, ideally with a focus on corporate customers as consumers of energy Excellent understanding of contractual structures and aspects combined and ability to identify key risk issues including communication in a concise manner Familiarity with Electricity board regulations and invoicing methodologies Excellent knowledge of Excel and openness to other data analysis programs Analytical and quantitative mindset with experience in data analysis amplified by extensive use of digital tools Excellent customer communication skills in English Customer negotiation and high pressure situation experience is a plus Competency in financial modelling including sensitivity analysis is a plus Working Culture: You agree to live out the candi values every day of your employment: this includes to put empathy before ego , being authentic no matter what , that we get it done as one and follow the candi principle that less is more A dynamic, cross-functional team player, willing to take initiative on projects in the context of a multicultural scale-up trying to execute big, bold ideas. Having experience working for an international company, or having studied or worked abroad, is considered a plus. You must be open, honest, trustworthy, a strong communicator, and understand that what we get done as a team surpasses what we get done individually. candi is an equal opportunities employer. candi is unique because... We focus on helping businesses of all sizes in emerging markets get access to cheap, clean rooftop solar energy. We have a strong emphasis on a client-centric & innovation-driven working culture. We are an international team where remote working is commonplace, where we trust our team members to actively carve out a role for themselves according to their skillset. Only qualified candidates will be contacted.

About the Role We are seeking experienced Senior Developers to join our dynamic team responsible for the development and ongoing support of critical enterprise applications. This role demands a high level of technical expertise, independence, and a proactive approach to problem-solving in a fast-paced environment. Key Responsibilities Design, develop, and maintain robust applications using C#, SSIS, and SQL Support and troubleshoot business-critical systems with minimal supervision Handle large-scale data processing (millions of rows) efficiently Collaborate with cross-functional teams to implement modern development practices Ensure high availability and performance of applications in production Work in overlapping U.S. time zones to support global stakeholders Required Qualifications 6+ years of hands-on experience in software development (8+ preferred) Strong proficiency in C#, SSIS, PL/SQL, and SQL Server Proven experience in data-intensive applications Familiarity with modern software development methodologies (Agile, CI/CD, etc.) Familiar with using Jira to track and update progress Ability to work independently and manage production support responsibilities Able to work in a fast pace environment as business needs can shift year over year Preferred Qualifications Experience with Azure Cloud services (Data Factory, Azure SQL, Databricks etc.) Exposure to DevOps practices and tools such as Jenkins Strong analytical and communication skills Why Join Us Work on mission-critical applications that drive real business impact Be part of a collaborative and innovative team Enjoy flexibility with remote work and time zone overlap Opportunities for career growth and continuous learning #LI-BS1 "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

Product Manager- AI/ML About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers Job Details : Location: Bengaluru Work mode: Hybrid Role Summary : As a Product Manager for AI and Innovation, you will lead the development and execution of AI-driven products that redefine user experiences and business processes. This role requires a visionary thinker who can bridge technical capabilities with market needs to deliver impactful AI solutions. Key Responsibilities : Define product vision and strategy for AI-powered solutions. Collaborate with engineering, design, and data science teams to build innovative AI products. Conduct market research and user discovery to identify opportunities. Translate business needs into product requirements and roadmaps. Prioritize features and manage product lifecycle from ideation to launch. Monitor product performance and iterate based on feedback and data. Ensure ethical AI practices and compliance in product development. Skills and Tools Required : Strong understanding of AI/ML technologies and product development lifecycle. Experience working with cross-functional teams in agile environments. Ability to translate complex technical concepts into user-centric features. Excellent communication, analytical, and stakeholder management skills. Familiarity with tools like JIRA, Confluence, Figma, and product analytics platforms. Preferred Qualifications : 5+ years in product management, with 2+ years in AI/ML products. Background in computer science, engineering, or a related field. Experience with any one of GenAI tools and platforms (e.g., OpenAI, HuggingFace, LangChain). Exposure to industries like Telecom, BFSI, or Healthcare. Why Join Us : Be at the forefront of AI innovation. Shape the future of intelligent products and experiences while working with a team that values creativity, impact, and continuous learning. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

Lennox International Inc. (NYSE: LII) is a global leader in climate control systems headquartered in the greater Dallas area. With revenues of $5.1B in 2024 and a market cap of over $20B, Lennox employs more than 14,000 people around the world. The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores. We started our operations in India in Chennai in 2010. Lennox India Technology Centre is a GCC Centre with around 1000 employees, with a focus on Engineering, IT, Analytics, Marketing and Communications, Finance, Shared services, Customer Experience, and Supply Chain Centre of excellence. We recently entered into a Joint Venture with Samsung and Ariston to expand our product offerings for our North America customers. Job Description This role is a great opportunity to be a part of Lennox Customer Service group. Process warranty claims: Review, validate, and approve or deny warranty claims. Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements. Data entry: Maintain accurate records of warranty claims, validate duplicate claims. Communication: Respond promptly to customer inquiries via email. Policy enforcement: Ensure all warranty processes comply with company and manufacturer guidelines. Process Warranty Claims: Receive, review, and validate warranty claims from customers or dealers. Ensure all required documentation and information is provided. Approve or reject claims based on warranty terms and company policies. Customer Support: Respond to customer inquiries related to warranties, repairs, or replacements. Provide clear information about warranty coverage, timelines, and procedures. Handle complaints or escalations professionally and efficiently. Analyze Warranty Trends: Track frequent issues or recurring defects Share insights with quality assurance teams to improve efficiency and quality of service delivery. Ensure Policy Compliance: Follow manufacturer and company warranty policies strictly. Stay updated on product changes, warranty terms, and company guidelines. Support Returns and Replacements: Arrange for product returns, repairs, or replacements when claims are approved. Monitor and follow up on pending claims or incomplete transactions. Qualifications A bachelor s degree with 3 to 8 years experience in a customer-facing role (training provided) Working knowledge of modern web applications including but not limited to Salesforce, SAP, Customer Portals & MS Office Excellent written and verbal communication skills, including effective listening skills. Understanding of technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focus details is crucial. Able to make recommendations and take proactive approach. Requires general knowledge of the organization, and thorough knowledge of company products and services. Requires ability to navigate a computerized data entry system or other relevant applications. Ability to build and foster professional relationships Must Have Crtical Skills Excel Outlook SAP Desired Skill: SAP Salesforce Field Service Backoffice process

Lennox International Inc. (NYSE: LII) is a global leader in climate control systems headquartered in the greater Dallas area. With revenues of $5.1B in 2024 and a market cap of over $20B, Lennox employs more than 14,000 people around the world. The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores. We started our operations in India in Chennai in 2010. Lennox India Technology Centre is a GCC Centre with around 1000 employees, with a focus on Engineering, IT, Analytics, Marketing and Communications, Finance, Shared services, Customer Experience, and Supply Chain Centre of excellence. We recently entered into a Joint Venture with Samsung and Ariston to expand our product offerings for our North America customers. Job Description This role is a great opportunity to be a part of Lennox Customer Service group. Process warranty claims: Review, validate, and approve or deny warranty claims. Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements. Data entry: Maintain accurate records of warranty claims, validate duplicate claims. Communication: Respond promptly to customer inquiries via email. Policy enforcement: Ensure all warranty processes comply with company and manufacturer guidelines. Process Warranty Claims: Receive, review, and validate warranty claims from customers or dealers. Ensure all required documentation and information is provided. Approve or reject claims based on warranty terms and company policies. Customer Support: Respond to customer inquiries related to warranties, repairs, or replacements. Provide clear information about warranty coverage, timelines, and procedures. Handle complaints or escalations professionally and efficiently. Analyze Warranty Trends: Track frequent issues or recurring defects Share insights with quality assurance teams to improve efficiency and quality of service delivery. Ensure Policy Compliance: Follow manufacturer and company warranty policies strictly. Stay updated on product changes, warranty terms, and company guidelines. Support Returns and Replacements: Arrange for product returns, repairs, or replacements when claims are approved. Monitor and follow up on pending claims or incomplete transactions Qualifications Qualification & Experience A bachelor s degree with 3 to 8 years experience in a customer-facing role (training provided) Working knowledge of modern web applications including but not limited to Salesforce, SAP, Customer Portals & MS Office Excellent written and verbal communication skills, including effective listening skills. Understanding of technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focus details is crucial. Able to make recommendations and take proactive approach. Requires general knowledge of the organization, and thorough knowledge of company products and services. Requires ability to navigate a computerized data entry system or other relevant applications. Ability to build and foster professional relationships Must Have Excel Outlook SAP Desired Skill: SAP Salesforce Field Service Backoffice process