Claims Associate - P & C

Operations role

Pune/Hybrid

Permanent

Job Description.

The Role

• Must have experience in the insurance domain, specifically in Property & Casualty, claims processing, and operations.
• Create, update, and maintain operational and SOP documents; manage system access for the Claims leadership team and provide accurate data.
• Able to work effectively at all levels from managing frontline employees to engaging with executives.
• Demonstrated ability to identify and implement process improvements within an operations environment.
• Skilled in managing operational inventory to meet defined Service Level Agreements (SLAs).
• Ensure all activities are accurately documented in the appropriate client systems.
• Communicate with Global Claims Relationship Managers to support the execution of global claims strategies and ensure ongoing engagement with assigned carriers.
• Handle and process claims related to Auto Liability, property damage, personal injury, and liability.
• Investigate claims, verify coverage, and claim details, and ensure accurate and fair claim submission.
• Collaborate with adjusters, legal teams, and clients to resolve claims efficiently.
• Review policy details with clients to ensure clarity and compliance.
• Maintain detailed and accurate records of policies, claims, communications, and related documentation.

Requirements

• Strong verbal and written communication skills.
• Familiar with claims processing tools, such as FileHandler.
• Able to communicate effectively with onsite teams and stakeholders.
• Capable of operating at all organizational levels from managing frontline staff to interacting with executives.
• Proven ability to identify and implement process improvements in an operations environment.
• Skilled in managing operational inventory to meet established Service Level Agreements (SLAs).
• Ensure all activities are accurately documented in the appropriate client systems.
• Collaborate with Global Claims Relationship Managers to support the execution of global claims strategies and maintain carrier engagement.