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Business Systems Support Analyst Mimecast

2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Key Responsibilities Business Systems Support analyst Job Description The business systems support analyst is responsible to manage customer's issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide i...

Posted 1 week ago

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