192 Citrix Xendesktop Jobs - Page 8

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience. Position Description: As a Level 3 Citrix DaaS on Azure Administrator, you will lead the design, deployment, and advanced troubleshooting of Citrix Virtual Apps and Desktops hosted on Microsoft Azure. Youll serve as a subject matter expert (SME) for escalated issues, performance optimization, and architectural decisions across enterprise-scale environments. Citrix CloudDaaS Engineer Citrix DaaS Infrastructure Management: Design, deploy, and manage Citrix DaaS environments, including Citrix Cloud, Citrix Virtual Apps and Desktops, and Citrix Gateway ADC. Design, implement, and manage advanced Citrix infrastructure solutions based on Citrix DaaS on public clouds ( Azure) Candidate will work on large complex Citrix cloud infrastructure technologies. Work closely with Public Cloud infrastructure engineersarchitects and drive deployment standards & hosting workloads Work closely with Nutanix VMwareCloud HCI and drive deployment standards & hosting workloads Work independently and collaboratively with team such as technical, process , security etc Provide expertise in the configuration, optimization, and troubleshooting of Citrix DaaS and CVAD on-Prem environments. Troubleshoot issues related to virtual desktop access, profile management (e.g., FSLogix), application performance, and user connectivity. Analyze & document problems trends with client systems and applications and provide RCA Maintain documentation, including architecture diagrams, runbooks, and SOPs. Strong logical and communication skills to lead troubleshooting during major incidents problem management. Must have skills : In-depth knowledge of Citrix technologies and their integration with other IT infrastructure components. Extensive experience on Citrix Cloud DaaS with workloads on Azure Extensive experience on Azure Landing Zone , Virtual machines, Virtual Net, Storage account Azure AD. Strong troubleshooting skills and experience with performance tuning. Deploy Citrix Cloud Connector Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Host Connections with multiple resource locations, Pre-Created Service Principal Extensive experience on PVSMCS , creation of Golden Image etc. Strong understanding on Azure cloud and experience Deep understanding of Citrix Cloud, Citrix DaaS, and Citrix Virtual Apps and Desktops (CVAD). Install VDA Using PowerShell, Create a Manual Catalog ,Create Delivery Groups and Assign Resources to Users Configure Autoscale Citrix DaaS Workspace Configuration Extensive experience on Storefront, NetScaler Gateway Familiarity with FSLogix, Citrix Workspace Environment Management (WEM), Citrix Gateway (NetScaler), and Citrix Profile Management. Handson experience with window servers ( 2019/ 2022) Skills: Citrix Citrix Netscaler Cloud Computing English Citrix XenDesktop

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud-Virtual Desktop Infrastructure-VDI. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support.Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Experience and skills 2-3 years experiencein a computer related support or and IT operationalenvironment. A recognised third levelqualification in a computer relateddiscipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10); Goodwritten and communication skills inEnglish. Experience with documentation and improving SOPs and other processdocuments. Good customer focus, and excellent time-keeping is a key requirement of therole. Good interpersonal skills, with a focus on listening and questioningskills. Goodproblem-solvingabilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use inApex. Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS. Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365. GoodExperienceinactivedirectory,UserManagement. Customer support experiencein Global Service Deskoncall. Some basis experience with supporting physical networking is desirable but notessential. Experiencewith TicketTool,Fresh Service , Service Now (SNOW). 24/7 Work. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.>