1366 Citrix Jobs - Page 9

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Shift : Rotational Shift (Between two), Shift A- 8:30AM till 5:30 PM and Shift B :- 6:00 PM till 3:00 AM in the morning Location: Hyderabad Five Days work from Office Job Description: Mentioned below Key Responsibilities Serve as the first point of contact for onsite IT support within the Hyderabad location. Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc.). Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup. Install, troubleshoot, and maintain locked-down laptops with standardized build images. Handle local site-level IT support tickets assigned from the central Service Desk. Perform Layer-1 network troubleshooting, such as cable testing, patching, and basic connectivity checks. Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation. Follow established ITIL processes and ensure timely ticket closure. Maintain IT asset inventory and assist in device handover, replacement, and recovery processes. Ensure compliance with IT policies, security guidelines, and user access controls. Coordinate with third-party vendors such as Internet Service Providers (ISP), AV partners, and hardware OEMs for resolution of escalated issues or service delivery. Work in rotational shifts to provide extended support coverage. Required Skills And Qualifications Diploma , any Degree in Computer Science or related field. 1–2 years of experience in an IT support or desktop support role. Basic understanding of VDI environments (e.g., Citrix, VMware Horizon, Azure Virtual Desktop). Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365. Familiarity with IT ticketing systems (e.g., ServiceNow, BMC Remedy, etc.). Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc.). Ability to troubleshoot hardware and basic software issues independently. Excellent communication and customer service skills. Preferred Certifications (Optional) CompTIA A+ ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate Skills: windows desktop,communication,laptops,layer-1 networking,system administration,it support,virtual desktop,it ticketing systems,it,office 365,customer service,desktop support,vdi environments,troubleshooting,vdi

Ensures all necessary software components and hardware are seamlessly integrated and functioning properly to support data-driven operational systems. This position requires the ability to analyze, troubleshoot and resolve technology issues, configure and maintain computer equipment, and support a variety of industry-standard tools and software systems. Conducts complex work important to the organization. Contributes to measurable team and/or organizational objectives. Essential Functions Designs and implements infrastructure hardware Manages core software components such as MS Active Directory and Exchange Evaluates and recommends near- and long-term capacity needs Monitors and tests performance and provides performance statistics and reports Participates in security and compliance audits Resolves trouble tickets Creates and maintains documentation as it relates to systems configuration Conducts research on products, services, protocols, and standards to remain abreast of developments Practices asset management, including maintenance of component inventory and related documentation Mentors infrastructure team members Additional Specific Duties and Responsibilities · On call/afterhours support as needed Required Qualifications Experience working with physical and virtual infrastructure In depth understanding of storage, file shares Strong understanding of backup and recovery procedures 10+ years hands-on administration of Windows Server operating systems Architecting solutions for high-availability, disaster recovery, and security Experience with industry standard backup and disaster recovery products and procedures Desired/Preferred Qualifications · Linux experience · Unified Communications experience · Citrix experience · Cloud services (AWS, O365, etc) MCSE or similar industry certifications

About Company: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes. Job Title: Server build VMware Azure Hyper Citrix Location: -Mumbai (Powai / Mahape) / Pune (Shivajinagar) Experience: 8+Relevant Employment Type: Contract to Hire Work Mode: Hybrid Notice Period: Immediate Joiners Only Job Description: Server build VMware Azure Hyper Citrix Primary Skill or Must have Skills CitrixPulse securexenappxendesktopNetscaler GatewayLoad balancing Secondary Skill or Good to have skills Ivanti Service nowVmware Remote access engineer will be responsible to provide technical support with high degree of Customers by meeting Service Level Agreements SLA and process compliance Key Skills to search Citrix administrator Wintel Admin Responsible for Incident Management Problem Management and Change Management Responsible for all Citrix products Xenappxendesktopdirector and storefront Must be experienced in Citrix XenDesktop and citrix provisioning services and Master image Implementation Configuration of Citrix Policies Load Management Must be experienced in windows servers 2012 and 2016 and 2019 Responsible for handling end user issues Understanding VPN and Networking technologies Grade and Experience 35 Networking basics understanding of Switching and Routingusing wireshark fiddler Hands on experience on Netscaler including Load BalancingICA Application Firewall and GSLB Hands on experience in Pulse secure SSLVPN environment Citrix PVS Application Publishing Profiles management Ivan Ti Workspace management Good Understanding of Windows Group policy Knowledge on Thin clients Troubleshooting Citrix Xenapp Xendeskop and Netscaler Issues Good oral skills for End user troubleshooting

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Network Operations Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall success of the organization by maintaining high service standards and reliability. Roles & Responsibilities: - 5–8 years of experience in cloud and enterprise networking Strong background in cloud-based and on-premises network environments Hands-on experience with Azure Cloud (VNets, VPNs, gateways, security groups) Familiar with cloud monitoring, automation, and configuration tools Experience maintaining performance, security, and availability in cloud infrastructure Proficient in LAN/WAN architecture, VLANs, IP addressing, DNS, and DHCP Skilled in managing hybrid cloud networks (on-prem + cloud) Strong understanding of Layer 2/3 networking Proficient in OSPF, BGP, and network troubleshooting Experience with Palo Alto, Fortinet, Cisco ASA/Firepower, Juniper SRX, Check Point Knowledge of NAT, firewall rules, and perimeter security policies Professional & Technical Skills: - Experience with F5 BIG-IP, Fortinet FortiADC, Citrix ADC (NetScaler) Understanding of SSL offloading, health checks, and failover setups Strong troubleshooting and analytical skills Effective communication and documentation skills Preferred certifications: Azure Network Engineer Associate, CCNP, or equivalent Additional Information: - The candidate should have minimum 5 years of experience in Firewall Architecture. - This position is based at our Hyderabad office. - A 15 years full time education is required.

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Engineer - Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk! Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Description Helps design, document, build, deploy and support complex compute solutions in support of enterprise application development and production teams. Identifies and recommends configuration improvements, process improvements, automation opportunities, and upcoming technologies. Provides next level of support, training and mentors for administration team members. Configures disaster recovery software for local and global DR scenarios. Collaborates with other teams to resolve technical problems. Works with manager to resolve client issues. Helps configure and migrate clients to public cloud services. Plans, schedules and installs system upgrades and patches. Adheres to and complies with company change management processes. Supports manager in streamlining processes for enterprise level service delivery. Integration of new technologies to improve service offerings and better support the business. Performs other duties as assigned Experience with unified computing solutions (Cisco UCS) is a plus Experience supporting VMWare clusters, experience creating VMWare clusters is a plus Experience configuring and troubleshooting backup solutions, TSM is a plus Experience with storage platforms, including SAN and NAS Experience with VDI/Citrix is a plus Experience with agile development is a plus MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Network Monitoring: Monitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operations: Work closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendor: Work with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle Escalation: Take care of escalations from the Level 1 teams. Network Standard: Be a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen Network: Utilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical Support: Optimize and make a positive employee support experience. Partner with Security & Compliance: Drive core security and compliance projects to ensure we're protecting our information assets Excel at communication: Be a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience And Certifications) Bachelor’s degree or equivalent experience Minimum 3 years’ experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualities: Desire to focus on and please the customer, ability to understand requests from the customer’s point of view Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Company Description Professional Labs is a leading provider of IT consulting services with a strong presence in the United States, India, the United Arab Emirates, and Qatar. Founded in 1997 as an IT training organization, the company expanded into IT consulting services in 2017, with a focus on cloud technology. Our team of certified professionals specializes in a variety of technologies, including Microsoft Azure, Networking, Amazon Web Services (AWS), VMWare, and Citrix solutions. We are dedicated to solving complex challenges with efficient solutions and have assisted numerous global organizations in optimizing their IT environments. Role Description This is a full-time on-site role for a Sales and Marketing Specialist located in UAE. The Sales and Marketing Specialist will be responsible for developing and executing sales strategies, managing customer relationships, providing exceptional customer service, and offering training and support. Daily tasks will include identifying new business opportunities, managing sales activities, and collaborating with the marketing team to create engaging campaigns. The specialist will also be required to track sales performance and ensure alignment with company goals. Qualifications Strong Communication and Customer Service skills Proven Sales and Sales Management experience Ability to conduct effective Training sessions Excellent interpersonal and relationship-building skills Bachelor's degree in Business, Marketing, or related field Previous experience in the IT industry is a plus Ability to work independently and as part of a team Proficiency in Microsoft Office Suite

Skills Must Have: Hands on experience on RPA tools and cognitive platforms such as Pega RPA and DPA. 3+ year’s experience in any of the programming languages like C#, Python, VB Script. Basic programming knowledge on HTML, JavaScript (or any scripting language). Able to design technical specification documents for RPA Projects. Experience with Agile development methodology. Experience with Databases (SQL or NoSQL) often preferred. Understanding of workflow-based logic. Strong attention to detail and analytical skills. Ability to present technical details to non-technical audiences. Excellent problem solving/analytical skills and complex troubleshooting methods. Ability to work through ambiguous situations. Self-motivated, able to work independently, and able to take initiative without always being directed. Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects. Skills Nice to Have: Knowledge of artificial intelligence and machine learning. Experience developing and consuming APIs. Experience with automating Web, Desktop, Citrix, or Mainframe applications. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of experience in PEGA RPA, DPA technologies Work directly with stakeholders to capture business requirements for the prioritized use cases and translate them into technical specifications and designs that can be implemented. Develop & Design RPA/DPA solutions for the provided business requirement Test the automations end to end and ensure that it solves the end business problem and add business value Deploy RPA components including bots, robots, development tools, code repositories and logging tools (PEGA Robot Manager) Support the launch and implementation of RPA & DPA solutions. Ensure to attend & contribute to all the PDO team ceremonies & follow the agreed rally discipline & status tracking in rally.

As a Senior Administrator in Support & Operations, you will play a pivotal role in delivering advanced technical support for Citrix XenDesktop and Provisioning Services. Your expertise will ensure effective troubleshooting, root cause analysis, and the implementation of solutions, ultimately enhancing customer satisfaction and operational efficiency. (1.) Key Responsibilities 1. Provide Advanced Technical Support For Citrix Xendesktop And Provisioning Services By Resolving Complex Incidents And Performing Root Cause Analysis, Thereby Ensuring Adherence To Quality Standards And Regulatory Requirements. 2. Implement Solutions To Address Technical And Security Issues Escalated By Analysts, Ensuring Timely Resolution Within Agreed Slas. 3. Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, As Well As Training And Coaching Analysts To Enhance Team Capabilities. 4. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets. 5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Effectively Mitigating Security Threats. Skill Requirements 1. Advanced Proficiency In Citrix Xendesktop, Provisioning Services (Pvs), And Machine Creation Services (Mcs). 2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis. 3. Familiarity With Incident Management Processes And Slas In A Support Environment. 4. Excellent Communication Skills For Effective Collaboration And Customer Interaction. 5. Knowledge Of Security Best Practices Related To Virtual Desktop Infrastructure. Certification 1. Optional But Valuable: Citrix Certified Professional (Ccp-V) Or Citrix Certified Expert (Cce-V) In Virtualization. 2. Optional But Valuable: Itil Foundation Certification. No. of Positions 1 Skill (Primary) DWP-WPE-WORKPLACE VIRTUALIZATION Auto req ID 1588981BR Skill Level 3 (Secondary Skill 1) DWP-UCC-Network Voice

City/Cities Noida Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 18-Jul-2025 Job ID 10463 Description and Requirements Job Responsibilities Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform. Initiates, plans, coordinates, designs, develops, and tests software distribution packages. Work with end customer to perform the UAT testing of the package before distribution of the package in production environment. End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment Generate and maintain operational and other procedural documentation as needed Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible Experience with producing complex software packages and software deployments Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred Working knowledge in Microsoft‚ÄØIntune‚ÄØsoftware administration, software packaging and deployment Comprehensive knowledge and experience with Windows installer technologies such as MSI,‚ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging: MSI patches and transforms MSIX packaging and App Attache MSI merge modules, macros, and custom actions Security modifications within MSI packages Installation impersonation (system, user etc.) Experience with DLL conflicts, Windows registry modifications Environment variables TCP/IP networks, Network Protocols Knowledge, Skills and Abilities Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience Minimum Experience of 5 years with at least 3 years of relevant experience Expertise in windows Application packaging via Installadhiled, Experites in windows desktop and server operating systems Expertise in Citrix/Virtualization services Preferred experience in , Chef , Ivanti, Tanium and Ansible Good knowledge in PowerShell Knowledge and skills (general and technical) Application virtualization – Intermediate Citrix App Layering - Intermediate Microsoft Terminal services - Intermediate Good understanding on Citrix/virtualization Environment ITIL Framework knowledge Basic understanding of CRM tools (ServiceNow/Remedy) Should have experience in XenApp. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead, Network Operations What does a great “Network Operations” do in Fiserv? As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model . What you will do: Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity What you will need to have: A successful Network Professional Engineer will possess the following key skills/behaviors: Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree. Experience in troubleshooting SDWAN technologies Experience configuring and independent troubleshooting of Cisco Switches and Routers. Experience with troubleshooting WAN and LAN connectivity issues. Knowledge of BGP& EIGRP is necessary. Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers. Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus. Excellent oral, written, analytical skills. What would be great to have: Willingness and capability to quickly learn new technologies required for accomplishing Operational goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

About Client: Our client is a market-leading company with over 30 years of experience in the industry. As one of the world’s leading professional services firms, with $19.7B, with 333,640 associates worldwide, helping their clients modernize technology, reimagine processes, and transform experiences, enabling them to remain competitive in our fast-paced world. Their Specialties in Intelligent Process Automation, Digital Engineering, Industry & Platform Solutions, Internet of Things, Artificial Intelligence, Cloud, Data, Healthcare, Banking, Finance, Fintech, Manufacturing, Retail, Technology, and Salesforce Job Title : Citrix+Azure Virtual Desktop Key Skills :Citrix,Azure Virtual Desktop,Troubleshouting, Job Locations : Hyderabad Experience : 3-6 Education Qualification : Any Graduation. Work Mode : Hybrid. Employment Type : Contract. Notice Period : Immediate Job Description: Lead the design and implementation of CITRIX solutions to enhance system performance and user experience. - Oversee the maintenance and optimization of existing CITRIX infrastructure to ensure reliability and efficiency. - Collaborate with cross-functional teams to identify and resolve technical issues promptly. - Provide technical guidance and support to team members to foster a collaborative work environment. - Develop and implement best practices for CITRIX deployment and management. - Conduct regular system audits to ensure compliance with industry standards and security protocols. - Analyze system performance metrics to identify areas for improvement and implement necessary changes. - Coordinate with stakeholders to gather requirements and deliver tailored CITRIX solutions. - Ensure seamless integration of CITRIX with other IT systems and applications. - Monitor system updates and patches to maintain system integrity and security. - Document technical processes and procedures to support knowledge sharing and training initiatives. - Evaluate emerging technologies to recommend enhancements to the CITRIX environment. - Drive continuous improvement initiatives to optimize system performance and user satisfaction. Seniority Level Mid-Senior level Industry IT Services and IT Consulting Employment Type Contract Job Functions Information Technology Skills Troubleshooting

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Summary In this role, candidate is required to have extensive experience managing Citrix Virtual Desktop environment for various customers. Responsibilities Must have skills : Experience in designing, developing, and debugging scalable End User Computing Solutions Demonstrable technical experience with VDI operation managing Citrix Receiver Good understanding of the Citrix Virtual Desktop architecture Experience designing and troubleshooting for user identities and profiles, active directory, GPOs Experience implementing, managing and troubleshooting networking & storage for Citrix virtual desktops Experience creating and troubleshooting managed pooled and personal VDI Proficient knowledge of Image creation/customization/upgrades Involved in operations support at L2/L3 level and flexibility to work in shifts. Proficient Knowledge of Windows Operating Systems Work with third-party vendors / professional services and in-house developers as necessary Should possess end to end incident, problem management with RCA Strong ITIL Process knowledge Strong analytical, troubleshooting and problem-solving skills Good Communication Skill & ready to take challenges - To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives. To adhere to quality standards, regulatory requirements and company policies Good To Have Skills Understanding on Azure environment Understanding of other Virtualization tools like VMWare Horizon, etc. Well versed with security aspects and maintain system security as per industry standards. Understanding of Network (DNS, Firewall/proxy, Micro Segmentation). Storage Virtualizations Review and recommend improvements within existing technical environment Should ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Should participate or contribute in creation of proposals to drive Service improvement plans and automation.

The Technical Support team at Morningstar is the second line support in Client Support Services, working to enable clients to efficiently use products that provide high-quality data, independent research, and technological expertise. Collaborating with Product Development, Product Management, and Sales teams, the group ensures an excellent client service model for using products effectively to achieve their goals. Morningstar is seeking a Technical Support Representative to support Morningstar Direct and Office/Workstation software for both external and internal users. Morningstar Direct is the premier Institutional Research tool, and Office provides a comprehensive solution to Investment Advisor clients. As part of the Client Support Services team, you will help resolve issues, manage changes, and provide insights throughout the user experience. Responsibilities: - Taking ownership of escalated cases from Customer Support team and internal customers - Delivering outstanding customer service by efficiently resolving client issues and requests - Applying a professional, timely, and proactive approach to escalated client issues and calls - Providing dedicated and specialist support to key clients by collaborating with other teams - Regularly following up internally and externally on outstanding client queries - Working with various teams to solve complex issues and communicate product technical enhancements - Investigating incoming queries thoroughly and escalating when necessary - Documenting all actions in Salesforce and creating escalations in Jira - Maintaining a working knowledge of Morningstar products and serving as a resource to clients and team members - Assisting with documentation, knowledge sharing, and process improvements Requirements: - Bachelor's degree in computing science, information systems, or equivalent work experience - Understanding of networking, internet, security concepts, Windows operating system administration, Citrix, and other Virtual environments - Knowledge of client-server architecture, .net framework, and Java - Ability to learn bespoke software - Excellent communication and interpersonal skills - Proactive approach to customer service and problem-solving - Fast learner, self-starter, flexible, and able to work in a demanding environment - Strong analytical skills, attention to detail, and time management - 3+ years of experience in client-facing technical support Morningstar offers an equal opportunity workplace with a hybrid work environment allowing remote work and in-person collaboration. Various benefits are available to enhance flexibility, ensuring tools and resources for engaging with global colleagues effectively.,

As a Network Specialist, you will be responsible for providing 2nd and 3rd level support to offices on Long Island, catering to approximately 400 users. Your duties will involve offering professional and courteous assistance on Citrix and Windows devices. Utilizing HEAT, you will monitor work queues, update and close tickets for the user base. It is essential to accurately document user requests, diagnostic steps taken during troubleshooting, and aid in issue resolution. Moreover, you will be required to employ remote control tools to support users when necessary and develop a foundational understanding of the core products endorsed by NYS HCR. Your scope will encompass providing mobile device support (blackberries, laptops, wireless cards, mifis), managing HP, Xerox, OCI printers in a network environment, including multi-function printers. Additionally, you will assist in the technical support of Citrix thin clients, Windows laptops, peripherals, and related technologies. In situations where issues cannot be resolved remotely, you will travel between ten sites on Long Island to address and resolve technical concerns. The ideal candidate should possess 36 months of experience in supporting Windows XP or Windows 7 clients, Citrix environments, and HP, OCI, and multi-function devices in an enterprise setting serving 1200 customers. Furthermore, 36 months of customer service experience in a similar environment is required, along with 12 months of experience working independently and utilizing remote control tools like Desktop Central for issue resolution. Proficiency in supporting the Microsoft Office Suite is also desirable. If you are a proactive individual with a strong technical background and excellent customer service skills, this role presents an exciting opportunity to contribute effectively to the IT support function while ensuring seamless operations for the user base.,

Job Description As discussed please find below the JD for Citrix ­Minimum Of 4-5 Years’ Experience In Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processes: Incident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

YOUR IMPACT : The Senior Systems Administrator is primary source for Tier II Infrastructure support of all commercial environments for any day to day operations issues, and for the upcoming projects/setups. On any given work day he/she may be responsible for all, or any subset of Systems, Hardware and Platforms, ensuring proper prioritization of activities and coordination/communication of these activities with management, next tier support organizations, including Engineering and their respective peers. He/she will provide continuous support, escalating any proactive events to prevent client impacting. WHAT THE ROLE OFFERS : Participate in Change management meetings, Readiness Reviews, Engineering/Comm Ops meetings, etc. as required to fulfill team responsibilities. Fulfillment of team responsibilities may require, from time to time, working outside of normally scheduled shift time in order to complete projects, maintenance and/or meet business commitments. Working cross functionally with the NOC (Tier I), Engineering and Deployment teams is critically important for the success of the larger organization. Fully support the Change Management, Release Management, Problem Management and Ops PMO activities/projects. Respond to Incident calls, joining conference bridges and MOCs. Proactively drive and troubleshooting issues. Assist Tier 1, troubleshoot and perform supportive actions as requested by subject matter experts/ Engineering. Position needs to participate on scheduled Systems Maintenance activities furing off hours/weekends, and Oncall rotation. WHAT YOU NEED TO SUCCEED : Operating Systems: Advanced administrations skills on Redhat Linux, Windows, and Systems Performance tuning Experience Working on: VMware, Netbackup, Citrix, F5 load balancers, DNS Knowledge of Incident, Change & Problem Management/ticketing systems Desirable additional experience working on Storage Systems, San Switches, ESX Clusters Knowledge on Scripting, systems performance, Networking, TCP/IP, and firewall Setups. Good analyzing & communication skills, self-motivated and passionate Systems Admin experience on Private Cloud infra setup and GPC & AWS infrastructure setups. Good Ansible Automation experience to develop Ansible playbooks and modules for Linux administration tasks. Knowledge and experience in DevOps in Infrastructure are an added advantage. Ability to troubleshoot issues in high pressure situations, resolving problems in a timely manner and keeping stake holders involved/updated Education : Engineering or equivalent degree in CS/ECE Experience : 4-6 years of experience in Systems Administration and supporting Commercial environments.

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead, Network Operations What does a great “Network Operations” do in Fiserv? As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model . What You Will Do Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity What You Will Need To Have A successful Network Professional Engineer will possess the following key skills/behaviors: Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree. Experience in troubleshooting SDWAN technologies Experience configuring and independent troubleshooting of Cisco Switches and Routers. Experience with troubleshooting WAN and LAN connectivity issues. Knowledge of BGP& EIGRP is necessary. Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers. Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus. Excellent oral, written, analytical skills. What Would Be Great To Have Willingness and capability to quickly learn new technologies required for accomplishing Operational goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Requirements Description and Requirements Job Responsibilities Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform. Initiates, plans, coordinates, designs, develops, and tests software distribution packages. Work with end customer to perform the UAT testing of the package before distribution of the package in production environment. End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment Generate and maintain operational and other procedural documentation as needed Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible Experience with producing complex software packages and software deployments Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred Working knowledge in Microsoft‚ÄØIntune‚ÄØsoftware administration, software packaging and deployment Comprehensive knowledge and experience with Windows installer technologies such as MSI,‚ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging: MSI patches and transforms MSIX packaging and App Attache MSI merge modules, macros, and custom actions Security modifications within MSI packages Installation impersonation (system, user etc.) Experience with DLL conflicts, Windows registry modifications Environment variables TCP/IP networks, Network Protocols Knowledge, Skills And Abilities Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience Minimum Experience of 5 years with at least 3 years of relevant experience Expertise in windows Application packaging via Installadhiled, Experites in windows desktop and server operating systems Expertise in Citrix/Virtualization services Preferred experience in , Chef , Ivanti, Tanium and Ansible Good knowledge in PowerShell Knowledge and skills (general and technical) Application virtualization – Intermediate Citrix App Layering - Intermediate Microsoft Terminal services - Intermediate Good understanding on Citrix/virtualization Environment ITIL Framework knowledge Basic understanding of CRM tools (ServiceNow/Remedy) Should have experience in XenApp. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Hands on experience on DNS, DHCP, Proxy, Antivirus, Citrix Xen, Hyper-V, VMWARE Knowledge on Microsoft Server Operating Systems Windows 2008 R2, 2012, 2016, 2019,2022 & patching management Linux Certification (Mandatory)

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: UxM - NexThink Experience : 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience : 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience : 3-5 Years.