781 Citrix Jobs - Page 6

Job Title: 3rd Line Network Engineer Location: Ahmedabad, Gujarat, India Shift Time: UK Shift Job Description To manage and own support tickets about existing customer services To design and implement changes as per the client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks. Responsibilities Regular communication verbal and written, with existing customers Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership and effectively manage support tickets for incidents, change, and service requests To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. Documented customer solutions – CMDB, Visio documentation, technical summary write-up DR/Failover Testing To provide support and mentoring to 2nd Line engineers Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects On-call rota out of hours for high-priority incidents Required Experience Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level In-depth knowledge of configuring and troubleshooting network security devices/protocols Ability to troubleshoot and isolate faults to identify root causes and bring to resolution Advanced knowledge of layer 2 and 3 protocols Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. Strong knowledge of OSPF and BGP in an ISP environment Proficient in packet capture and interpretation Familiarity with Cloud products such as Azure / Amazon AWS Experience working within a Managed Service Provider Environment. Minimum Basic experience with network automation/programing such as Ansible/Python Required Technical Skill Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series. Show more Show less

Technical SupportMake sure they have all the following experience. Must have Installed and Configured Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc Must have Installed and Configured Load balancers - F5/Citrix Netscaler Hands-on experience in Endpoint Security components Hands-on experience in Content Filtering/Proxy

Network Services Specialist are the gatekeepers to the many systems that run our company and our clients. As a Senior Network Services Specialist with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource data. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role Responsibilities: Technical Skills: Candidate should have strong knowledge and hands-on experience on below products and technologies. Routing – Products – Cisco Routers, Models – ISR 44xx Series, ASR xx Series, Catalyst xx Series. Technologies - WAN Technology, BGP configuration, Path Selection, FHRP.. Switching – Products – Cisco, HP, Arista, Dell Models – Nexus 9K, 5K, Catalyst C9200, C3850X, Wireless – Product – Cisco - Model – Controller – 9800, 5508, AP- 1800,2800,1700, 91XX Cisco ISE – Product – Cisco Load Balancer – Product – F5 and Citrix. SD WAN – Product – Cisco, FortiGate, Network Monitoring & Ticketing Tool – Product – Solar-wind, Ops Manager, BMC Remedy. BMC Helix Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Required education Associate's Degree/College Diploma Preferred education Associate's Degree/College Diploma Required technical and professional expertise L2 Network Engineer with 5 - 7 yrs. Good To Have excellent hands ON on the products mentioned above. . Should have supported Network deployments. Should have Min 3 years of experience in CORE Network operational Technical support. Analyses, troubleshoots, tracks, and repairs complex enterprise data communication network problems. Oversees the process used to document network engineering. Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, training, and resources. Collaborate with all teams to ensure alignment between all deployment-related activities. Liaising with the customer technical representatives. Provide recommendations to client on deployment of new features. Ability to create HLD/LLD, SOPs Implement the changes as applicable, test the changes and handover to customer. Troubleshoot issues with Network Deployment. Troubleshooting critical incidents and problem tickets. Identify potential failures and recommend solution. CCNP ENCORE Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, Checkpoint, Cisco, Riverbed Bandwidth Optimizers, F5 Load Balancers, and Citrix Load balancers. Maintain design of LAN/WAN including protocols and routing. Identify potential failures and recommend solution. Update knowledge base with known errors. Excellent Written and Verbal Communication. Flexible to work in 24x7 Shifts Preferred technical and professional experience NA

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Technical Program Manager II Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Employee Digital Experience team is looking for a Technical Program Manager II to drive our customer experience strategy forward by consistently innovating and problem-solving. The Employee Digital Experience team is responsible for supporting technologies used by employees, including Microsoft, CITRIX, Desktop, Voice, Mobile, Multimedia, and Office Moves. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial proactive mindset. We are looking for an agile and resilient Technical Program Manager to lead complex projects in a dynamic, fast-paced environment. The Technical Program Manager will be responsible for driving internal or cross-functional teams, ensuring seamless project execution, and delivering results under changing circumstances. This is an opportunity to work on a diverse range of projects and make a significant impact on the organization’s success. Role & Responsibilities As a Technical Program Manager Analyst II at Mastercard, you are expected to perform the following responsibilities: Manage the planning, execution, and delivery of projects for the Office Moves & Expansions and Multimedia teams using tailored project management approaches. Oversee the end-to-end delivery of engineering tasks by monitoring progress, managing dependencies, and removing blockers. Partner closely with internal stakeholders and communicate project status updates. Work with global cross-functional teams across time zones. Work in partnership with engineering managers to secure resources, define project scope, set priorities, and establish milestones. The ideal candidate should be proficient and precise in both written and verbal communication. This entails the ability to explain technical issues succinctly and clearly. Demonstrate strong critical thinking skills to analyze complex problems and develop innovative solutions. Present data in a clear and compelling manner to support decision-making and strategic planning. All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values of Create Value, Grow Together, and Move Fast. Qualifications Undergraduate degree in business or systems management. 3 years of project management experience leading infrastructure and/or multimedia projects within a technology organization. Ability to work independently identifying risks and developing mitigation strategies. Ability to perform multiple tasks with multiple projects in a fast-paced deadline driven environment. Experience managing internal stakeholders. Advanced Proficiency in Microsoft Excel, Word, and PowerPoint Project management certifications such as CAPM, PMP, Scrum is a plus but not required. Experience with Tableau, Domo, Power BI or other comparable business intelligence tools is a plus, but not required. Knowledge of Project Management tools, such as Rally, Jira, Planner, Monday, AHA. Ability to communicate effectively in English, and local office language (if applicable). Ability to work European hours approximately 20-30% as needed. Corporate Security Responsibility Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. NOTE: Candidates go through a thorough screening an Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-248540 Show more Show less

Job Title: UI Developer Experience: 5+ Years Location: Remote Job Summary We are seeking a highly skilled and experienced UiPath Developer with over 5 years of IT experience and a minimum of 4 years of hands-on expertise in UiPath RPA development . The ideal candidate will be well-versed in Intelligent Document Processing (IDP), Citrix automation, and will have strong exposure to the finance domain . This role involves designing, developing, and deploying automation solutions to streamline business operations, working closely with cross-functional teams including onshore stakeholders and infrastructure teams. Key Responsibilities Design, develop, and implement end-to-end automation solutions using UiPath and related technologies. Hands-on development using Intelligent Document Processing (IDP) tools and techniques to extract, classify, and process data from unstructured documents. Develop automation solutions in Citrix environments, ensuring performance and reliability. Analyze and understand complex business processes in the finance domain, and identify opportunities for automation. Collaborate with business analysts, process owners, and IT teams to gather requirements and deliver effective solutions. Conduct unit testing, debugging, and troubleshooting of automation workflows. Maintain version control, proper documentation, and ensure compliance with organizational standards. Work with the IT and Infrastructure team to configure environments, manage bot deployments, and resolve system-level issues. Provide support and maintenance of existing automation processes and update solutions as per changing requirements. Ensure timely delivery of automation solutions and meet project deadlines. Required Skills & Experience Minimum 5 years of total IT experience, with 4+ years of hands-on experience in UiPath RPA development. Strong working knowledge and experience with Intelligent Document Processing (IDP) tools. Proven experience working with Citrix environments for automation. Solid understanding of finance and accounting processes or prior experience in the finance domain is required. Strong understanding of SDLC, RPA best practices, and version control systems (e.g., Git). Excellent problem-solving, analytical, and communication skills. Experience in working with onshore/offshore delivery models is a plus. Nice To Have UiPath certification(s) (e.g., UiPath Advanced Developer). Experience with Orchestrator, REFramework, and other UiPath components. Exposure to additional automation tools or scripting languages. Skills: ui path du,finance domain,citrix automation,intelligent document processing (idp),communication skills,finance domain knowledge,ui path,sdlc,analytical skills,rpa best practices,problem-solving,uipath rpa development,version control systems (git),idp,abbyy Show more Show less

Bachelors ormasters degree in computer science, Information Technology, or a relatedfield. Job Description: Relevant Experience in Citrix NetScaler is mandatory. Should have Expert in troubleshooting NetScaler loadbalancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshootingNetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authenticationsolution. Handling the incident cases based on ITIL process. Good oral/written communication skills, Should be fluent to develop technical relationshipswith customer, OEMs and other teams. Required Skill Set and Experience: Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues Soft Skills: Strong communication and presentation skills. Analytical and problem-solving abilities. Attention to detail and ability to manage multiple tasks.

Prepare solution presentation and present to Client. Prepare document and explain to deployment team. Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues. Team Management. Required Skill Set and Experience Good Hands-on Citrix Netscaler. Should have Expert in troubleshooting NetScaler load balancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshooting NetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authentication solution. Handling the incident cases based on ITIL process. Good oral/written communication skills. Should be fluent to develop technical relationships with customer, OEMs and other teams. Must Have Citrix Netscaler Team Lead F5 Load Balancer ADC Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skill

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. .my_style { font-family: Arial !important;font-size: 11pt !important;line-height: 1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left: 3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left: 3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your key responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills and attributes for success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What we look for Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Role: RPA Developer Experience: 2 -4 years Location: Mumbai (On-site) About us: Established in 2017 in the UK, Percipere is a fast-growing Premier Process Integrator for ERP and Process re-engineering engagements that works with leading clients in Europe, Americas, Middle East and India. We have ambitious growth targets in APAC market, and this role will play a pivotal role in helping achieve these targets. Responsibilities: ✓ Responsible to oversee the initial infrastructure setup for the dev, test and production environments. ✓ Make sure that proper coding standards and guidelines are laid out. ✓ Provide guidance with process design. ✓ Design, develop, test automation workflows. ✓ Deployment of RPA components: bots, robots, development tools. ✓ Support the implementation of RPA solutions. ✓ Create process documentation. ✓ Assure the quality of the automation (QA processes) Must Have: ✓ RE Framework ✓Data tables, argument and variables ✓ Selectors& libraries, creation of libraries ✓ Debugging, breakpoints and watch points ✓error and exception handling, ✓ Understanding of PDF automation ✓ Understanding of Orchestrator and deployment process Good to have: ✓ Analysis of business requirement and effort estimation. ✓ UiPath Developer Certification ✓ Understanding of Machine Learning with Python programming ✓ Strong working knowledge of SQL and relational databases ✓ Experience in Citrix automation ✓ Experience with other RPA platforms (Automation Anywhere or Blue Prism) Job Type: Full-time Schedule: Morning shift Application Question(s): what is your current ctc? what is your expected ctc? what is your notice period? what is your overall years of experience? what is your current location?

Technical skills requirements Engineer should have experience with network background, understanding of switching, Routing and firewall concepts. Should have hands on experience in any of the Load balancer / Application Delivery Controller products. Experience in integration /configuration/administration and troubleshooting of LB or ADC products. Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols. Experience in handling issue related to platforms and application management of any of the LB or ADC products. Note :- Having Load balancer or ADC certifications would be added advantage. Eg: F5-CA – Certifications, Citrix Associate/Professional networking, CNS-ADC etc Nice-to-have skills Network Skills: Routing protocols: OSPF, RIP, BGP, Static. Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP) Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel. Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product Troubleshooting tools: Wireshark, Putty, TCPDUMP etc Ticketing tools :SFDC, IPCM, BMC Remedy, Service now ( anyone tool knowledge) Qualifications 2 to 3 years of relevant work experience in Network Security product. BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university Job Type: Full-time Pay: From ₹30,000.00 per month Schedule: Monday to Friday Work Location: In person

Title Department Team Location Level Endpoint Engineer III Endpoint Experience Endpoint Administration / Engineering Pune, India 3 Description Design, maintain, and monitor, a strategic, comprehensive service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. Develop and enforce engineering standards and models. Providing coaching to the team members. Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms. Package and execute application deployments using MECM, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca. Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript. Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. Recommend and implements improvements to desktop architecture and design. Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. Participate in the identification of vulnerabilities and mitigation plan. Experience and Educational Requirements Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field At least 10 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience. Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs. Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. Windows 10 Enterprise Operating system features, settings, and installation. Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications. Active Directory, Group Policy, and their use for managing user and computer objects. Ability to write scripts in PowerShell and VBScript. Familiarity with Defender, Bitlocker, etc. BIOS functions and configurations. Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Quality Management. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company profile Established in 1993, Koenig is a veteran in the IT industry. Koenig is one of the #1 IT Training companies in India and is fast spreading internationally with major centres in India, USA, Middle East, Africa & Australia. Koenig is partner with all leading vendors including Microsoft, VMware, AWS, Cisco, Oracle, CompTIA, ISACA, Citrix. Koenig specializes in providing technical training on all popular IT certifications. We serve customers from over 50 countries worldwide. We have been adjudged as the Best Place to Work for 2010 - 2021 in Education & Training industry. Why KOENIG • Our employees say “It’s the Best Place to Learn” • Opportunity to work with the Fortune 500 companies & learned colleagues. • Best remuneration in the industry. • Permanent Work from Home Note: Candidates from non-metro cities are preferred Job Overview: We are seeking a skilled and certified OCI Trainer who possesses both deep technical knowledge and real-world project experience in Oracle Cloud Infrastructure. The ideal candidate is Oracle-certified and either has experience delivering technical training/workshops or a strong passion for teaching and mentoring others. Key Responsibilities: Deliver high-quality, hands-on training sessions on Oracle Cloud Infrastructure (OCI) topics Design and update course materials based on Oracle certification and real-world application Share real-time project experience and best practices with learners Collaborate with the L&D team to enhance training effectiveness Provide support and mentoring to participants before, during, and after training. Required Skills & Qualifications: Must be Oracle-certified in OCI (Foundations, Architect Associate/Professional, etc.) Strong hands-on experience in real-world OCI implementations/projects. Prior experience delivering technical training or workshops is highly preferred. Excellent communication and presentation skills. Passion for teaching and helping others grow. Preferred: Oracle Instructor credentials or similar training certifications Show more Show less

Reporting to the Support Lead, you will need to provide L1 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup Exchange o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits: Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About the business: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer

Reporting to the Support Lead, you will need to provide L1 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Exchange Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer Show more Show less

Revoke Ce site fait usage de cookies. En poursuivant la navigation, vous acceptez l'utilisation de cookies pour permettre la réalisation de statistiques de visite. En savoir plus Non je refuseOui je comprends Aller au contenu ","library":"fa-solid"},"toggle":"burger","sticky_offset":0,"sticky_effects_offset":0}" data-widget_type="nav-menu.default"> Home Nos jobs CHU Helora Candidature spontanée CHU Helora Mon profil CHU Helora Menu Home Nos jobs CHU Helora Candidature spontanée CHU Helora Mon profil CHU Helora Collaborateur - Service Desk - Multi-sites (H/F) Print Share on Facebook Share on Linkedin PDF Afficher toutes les fonctions La société Plus grand groupe hospitalier de Wallonie, HELORA , par la diversité des métiers qu'il réunit, comprend près de 7.000 collaborateurs. Multi-sites, HELORA couvre 4 bassins de soins situés dans le Hainaut et le Brabant Wallon. L'approche universitaire, les projets d'infrastructures, les investissements médicaux ambitieux et le professionnalisme de ses collaborateurs permettent à HELORA d'offrir aux patients des soins en constante évolution, sécuritaires et de la plus haute qualité. Vous souhaitez proposer vos talents et vos compétences auprès d'un hôpital en plein essor, venez vivre la #HELORA Expérience sur l'un de nos 7 sites. Fonction Le collaborateur du Service Desk du département informatique est chargé de la gestion complète de l’ensemble du parc bureautique (installation, mise à jour, …) et du support de 1er niveau aux utilisateurs pour l’ensemble de leurs outils informatiques (support et déploiement des applications métier). En tant que collaborateur service desk, vous aurez les responsabilités suivantes : Assurer le support de niveau 1 aux utilisateurs du système d’information tant d’un point de vue technique qu’applicatif y compris de manière mobile sur tous les sites du groupe, sur base de procédures fournies par le niveau 2 ; Configurer, installer et assurer le suivi des postes de travail des utilisateurs et imprimantes; Participer aux projets de changements liés à l’évolution du système d’information ; Participer à la documentation des procédures de gestion opérationnelle du système d’information et des procédures d’assistance ; Intégrer un système de gardes endéans les 6 mois maximum, en dehors des heures normales de bureau (Week-end, jours fériés compris) La fonction recherchée sera basée sur un des trois bassins du helpdesk (Jolimont, Mons, ou Nivelles) avec des déplacements réguliers sur les autres sites liés à chacun des bassins (autres hôpitaux, maison de repos, crèches,…) Profil Etre titulaire d'une formation technique en informatique ; Disposer du permis de conduire (boite manuelle) et d'un véhicule ; Maitriser l’environnement Windows des postes de travail ; Une connaissance des environnements de postes virtuels (Citrix par exemple) est un plus ; Etre capable de s’auto-former ; Avoir des qualités relationnelles ; Avoir une orientation clients ; Avoir de bonnes aptitudes pédagogiques ; Etre pragmatique ; Respecter les procédures, tout en étant capable de les considérer d’un regard critique afin de les améliorer Offre Nous Offrons Un contrat à durée indéterminée - temps plein Une rémunération attractive à la hauteur de vos compétences et expériences L’opportunité de développer vos compétences dans un département en pleine expansion Un environnement dynamique et professionnel Un accès à des formations complémentaires Un challenge ambitieux Entrée en fonction : dès que possible Fichiers joints Cliquez ici pour connaitre nos avantages Postulez Maintenant Publiée le:mer. 21 mai 2025 Lieu: Multi-sites CHU Helora Boulevard Fulgence Masson, 5 7000 Mons Belgique Url: https://www.helora.be/ Postulez Maintenant Veuillez patienter durant le traitement de votre demande Mail vers vos amis Mail(s) envoyé avec succès Une erreur c'est produite, veuillez contacter votre administrateur système [fermer] Plan du site ","library":"fa-solid"}}" data-widget_type="nav-menu.default"> Qui sommes-nous ? Présentation Notre structure Identité Nos engagements Nos hôpitaux Jobs Contact et presse Qui sommes-nous ? Présentation Notre structure Identité Nos engagements Nos hôpitaux Jobs Contact et presse Les Hôpitaux de l’ASBL CHU Helora (« L’Institution ») s’engagent à ce que les traitements de Données personnelles effectués notamment dans le cadre de votre prise en charge (thérapeutique, sociale et administrative) soient conformes au règlement général sur la protection des Données (RGPD) et à la législation belge en vigueur sur la protection de la vie privée. En savoir plus Facebook Linkedin Show more Show less

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level. We are looking for a Network Administrator to join our team for a multinational leader in the technology sector. 📌 Key Responsibilities: • Provide operational support for internal and client network infrastructure (LAN, WAN, Data Center). • Assist with incident management and request fulfilment across network services. • Identify technical problems and propose resolution in line with operational procedures. • Participate in deployment of new solutions and support projects. • Monitor and optimize performance of the network infrastructure. • Maintain up-to-date technical documentation and diagrams. • Validate automation tools and scripts to improve system efficiency. • Participate in on-call and service coverage duties when required. 💡 Skills: • Minimum 5 years of experience supporting enterprise network infrastructure. • Experience troubleshooting firewalls, routers, switches, VPNs, and WiFi systems. • Strong understanding of TCP/IP and routing protocols (OSPF, BGP). • Experience configuring F5 or Citrix NetScaler load balancers. • Knowledge of Identity & Access Management solutions (Cisco ISE, Aruba ClearPass). • Familiarity with VPN remote access (Cisco AnyConnect or similar). • Understanding of network monitoring and management tools. • Experience working independently and managing competing priorities. • Strong customer service mindset. • Proficiency in English (B2 minimum). 👉 Job Conditions & Benefits: 📍100% Remote position 💰 Competitive Salary 🚀 Professional Development Plan ⏰ Flexible hours Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities. 🚀 Are you ready for your NEXT LEVEL? In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender. #Employment #Technology #Innovation #ProfessionalDevelopment #Equality #Diversity" Show more Show less

If digital transformation , next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary and contribute to the largest digital transformations around the world. What’s in it for you? At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time and parental leave. What skills and experience will you need for this role? Experience At least 6 to 10 years of IT network related experience. Education & Certification : Bachelor's degree CCNP holder or equivalent level of knowledge CCIE holder desired Required : Strong working knowledge in Firewall, Routing & Switching domains. Proficiency in network features and protocols including: TCP/IP, ARP, OSPF, BGP , LACP, VPC, HSRP, IPSEC, VTI, HTTP, TLS. Experience with Cisco firewalls ( ASA/FTD preferable). Experience with Fortinet product (FortiGate). Experience with Load Balancers (Citrix, F5, KEMP). Experience with Cisco Nexus (3K, 9K) line and Cisco Catalyst line. Strong troubleshooting & documentation skills. Responsible and Self-motivating attitude. High educability and systems thinking. Some travel is required (domestic & international). What’s the scope of this role? You will provide Network support to the business by identifying root cause of issues and implement fixes as required for it. You will be required to continuously improve the environment by identifying issues and work with your team or others as needed to implement long-term fixes to permanently address them. Responsibilities: Troubleshooting networking issues, analysis of the root causes. Installation, configuration, and support Routers, Switches, Security devices, Application Delivery Controllers of Cisco\Juniper\HPE\Dlink and other vendors. Supporting Audit related requirements. Taking part in customer faced\external projects. Support and development of the network environments for our internal and customer solutions. Create internal and customer facing documentation, including network topology, procedures, instructions, solution diagrams, etc. Work Location Bangalore / Pune / Hyderabad Shifts Rotational Shifts (Morning Shift / Afternoon Shift). 5 Night Shifts/Month. Who is Netcracker Technology? We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. Connect with us on LinkedIn and stay up to date on our company news. Show more Show less

Greetings from Mphasis!! We have scheduled walk in drives on 12th June (Thursday) and 14th June (Saturday) for Technical Support Engineer - SD for Bangalore Location. Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059 Interview Timings - 10:00am - 1:00pm Please carry your hard copy resume. Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – Min. 6 months experience needed in ITI-SD. Technical Skills:  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate min. 6 months of relevant experience. Management Skills:  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills :  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059 Interview Timings - 10:00am - 1:00pm Please carry your hard copy resume. Warmest Regards, Bhavya Periyadan Show more Show less

Job Summary: We are looking for a skilled Application Support – Database Developer to ensure the performance and reliability of production systems. The role involves responding to incidents, identifying and resolving system vulnerabilities, and applying creative solutions to maintain a stable application and infrastructure environment. This position requires hands-on expertise in Oracle PL/SQL and related systems, along with strong troubleshooting and communication skills. Roles and Responsibilities Troubleshoot and resolve issues in production systems and applications across various technologies. Investigate and address user-submitted incident and service request tickets. Work primarily with Oracle PL/SQL-based applications and supporting systems, including web, mobile, and web services. Monitor and respond to internal and external reports of product issues. Analyze complex technical problems across applications, systems, and infrastructure. Collaborate with business and IT teams, including network, server, QA, and development teams, to resolve production issues. Make application modifications to fix defects and reduce the risk of future incidents. Participate in testing and validation of system changes. Modify database applications using SQL, PL/SQL, and Oracle Forms. Review upcoming production changes and contribute to minimizing their potential impact. Perform additional duties as assigned by the Director of Application Support. Required Skills and Qualifications Strong experience in application support or development in an RDBMS environment, particularly with SQL and PL/SQL on Oracle. Proficiency in developing reliable and maintainable PL/SQL code, including packages, procedures, and triggers. Working knowledge of Linux operating systems. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to think creatively and develop alternative solutions. Quick adaptability to changing technologies and business needs. Familiarity with enterprise technologies such as sFTP, SSL/SSH, networking basics, Citrix, and ETL tools. Able to work independently as well as in a team-oriented environment. Strong customer-focus and a desire to support end users effectively. Preferred Skills Bachelor’s degree in Computer Science, Information Systems, or a related field. Experience with web and mobile application technologies. Knowledge of enterprise performance monitoring tools such as AppDynamics or Dynatrace. Familiarity with MS-SQL and MySQL, including their procedural languages. Background in supporting complex, database-driven transaction processing applications. Exposure to ColdFusion/CFML web applications and PHP-based portals. Familiarity with Oracle E-Business Suite is an added advantage. This position will serve as a level II support engineer and will be required to work outside normal business hours in response to production outages & impacts. Off hours on-call operates as a rotation among the team. The candidate’s objective is to eliminate those occurrences by identifying and closing vulnerabilities before they become a production incident.

Experience in supporting Citrix XenApp Desktop Virtualization. Exposureto both Desktop and Server virtualization. Experience in supporting VMware Infrastructure. Experience in supporting Windows Server Infrastructure. Experience in Citrix and Active Directory group policies. Able to work with the SMEs to drive major incidents and work towards RCA. Role is to manage the operation team of L2/L1 in Citrix Support and providethem Able to establish and run good operations and governance practices. Good team player and able to manage and mentor team. Work on team skill enhancement and training need identification. Manage SLA and Availability of Services VDI - Citrix. Experience in supporting Citrix XenApp Desktop Virtualization. Exposure to both Desktop and Server virtualization. Experience in supporting VMware Infrastructure. Experience in supporting Windows Server Infrastructure. Experience in Citrix and Active Directory group policies. Able to work with the SMEs to drive major incidents and work towards RCA. Role is to manage the operation team of L2/L1 in Citrix Support and provide them Able to establish and run good operations and governance practices. Good team player and able to manage and mentor team. Work on team skill enhancement and training need identification. Manage SLA and Availability of Services

Job Description Title Department Team Location Level Endpoint Engineer III Endpoint Experience Endpoint Administration / Engineering Pune, India 3 Description Design, maintain, and monitor, a strategic, comprehensive service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. Develop and enforce engineering standards and models. Providing coaching to the team members. Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms. Package and execute application deployments using MECM, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca. Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript. Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. Recommend and implements improvements to desktop architecture and design. Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. Participate in the identification of vulnerabilities and mitigation plan. Experience And Educational Requirements Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field At least 10 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience. Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs. Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. Windows 10 Enterprise Operating system features, settings, and installation. Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications. Active Directory, Group Policy, and their use for managing user and computer objects. Ability to write scripts in PowerShell and VBScript. Familiarity with Defender, Bitlocker, etc. BIOS functions and configurations. Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery. Show more Show less

Skill : CITRIX VDI LOcation : Chennai YOE : 3 to 6 Years JD We are looking for a skilled Citrix VDI Administrator with expertise in Windows and Linux (RHEL, Ubuntu) environments. The ideal candidate will manage and support a Citrix Virtual Desktop Infrastructure (VDI) environment, ensuring high availability, performance, automation, and security. The role also includes automation using Ansible and Linux server management with Foreman/RH Satellite. Key Responsibilities: Technical Skills: Citrix VDI: Strong knowledge of Citrix Virtual Apps & Desktops (CVAD), StoreFront, Citrix Gateway (NetScaler), Citrix Director. Windows & Linux: Windows 10/11, Windows Server 2016/2019/2022. Linux (RHEL 7/8/9, Ubuntu 20.04/22.04). Linux Management Tools: Foreman/RH Satellite for centralized Linux patching and lifecycle management. Ansible for configuration automation and server provisioning. Hypervisor: Experience with Nutanix AHV (preferred), VMware ESXi, or Hyper-V. Networking & Security: Understanding of ICA/HDX protocols, firewall rules, SSL certificates, MFA, and Citrix security policies. Scripting & Automation: Experience in PowerShell, Ansible, and Citrix SDK for automation. Monitoring & Troubleshooting: Familiarity with Citrix Director, Citrix ADM, Splunk, or other monitoring tools. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.