1391 Citrix Jobs - Page 43

Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies: Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, o Veeam Backup and Replication 9/ 9.5/ o Zerto backup o Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities: Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. ABOUT THE BUSINESS: MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

Job Summary: We are looking for a proactive and customer-focused Technical Support Engineer to provide voice-based L1 and L2 support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering high-quality technical support. Key Responsibilities: Provide voice-based technical support to end-users for hardware, software, and network-related issues. Handle L1 support tasks such as password resets, account unlocks, basic troubleshooting, and ticket logging. Perform L2 support including advanced troubleshooting, remote desktop support, and resolution of escalated issues. Escalate unresolved issues to appropriate internal teams or third-party vendors. Follow up with users to ensure full resolution of issues and maintain high customer satisfaction. Adhere to SLAs and KPIs for response and resolution times. Participate in knowledge base creation and continuous improvement initiatives. Primary Skills: Windows OS and MS Office Suite troubleshooting Active Directory (user management, password resets, account unlocks) Remote desktop tools (e.g., RDP, TeamViewer) VPN and network connectivity troubleshooting Incident management using ServiceNow or BMC Remedy Voice-based customer support experience Secondary Skills: SCCM, Citrix, or JAMF administration Microsoft 365 and Azure exposure ITIL Foundation Certification (preferred) Basic scripting knowledge (PowerShell or Bash) Familiarity with mobile device management (MDM) tools Knowledge base documentation and ticket lifecycle management Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing L3 Network Engineer Job Title: L3 Network Engineer Location: Pune Job Type: Full-Time Job Description: We are looking for an experienced L3 Network Engineer to lead our network operations. The successful candidate will have extensive experience with Cisco AAA servers, Cisco Next Gen Firewalls, Palo Alto Firewalls, Citrix Load Balancers, and Cisco ACI & SDN. This role involves designing, implementing, and optimizing network solutions, as well as providing advanced support and guidance to the network team. Key Responsibilities: In depth knowledge of routing protocols like BGP, OSPF, EIGRP and RIP Hands on experience (Expert level) of Routing & Switching on vendor devices Cisco, Palo Alto, Citrix and Cisco ACI Extensive hands on knowledge of Multi-Pod and Multi-Site ACI design, implementation, and support, Tenant constructs, Application network profiles, Contracts, Fabric access policies, L3 extensions & Routing and L3 policies Working knowledge of Citrix and F5 load Balancer products. Will provide level 2 support as the final point of escalation and run with issues until the point of resolution. Supporting in rotation shifts plus 24/7 On Call support when needed Qualifications Troubleshooting traffic flows via underlay and overlay Strong Documentation skills Design and implement advanced network solutions. Lead troubleshooting and resolution of complex network issues. Configure and optimize Cisco AAA servers. Manage and secure Cisco Next Gen Firewalls and Palo Alto Firewalls. Oversee the deployment and management of Citrix Load Balancers. Implement and manage Cisco ACI & SDN solutions. Provide technical leadership and mentorship to the network team. Ability to assist with incident investigations through to timely resolution. Forward planning and ability to manage non-complex implementations. Excellent analytical & interpretive skills. Develop and maintain network documentation and standards. Good Knowledge of ITIL framework and Service management. Required Skills: Extensive experience with Cisco AAA servers. Advanced proficiency in managing Cisco Next Gen Firewalls and Palo Alto Firewalls. In-depth knowledge of Citrix Load Balancers. Expertise in Cisco ACI, SDx, Cisco IOS & NXOS Strong leadership and project management skills. Excellent problem-solving and analytical abilities. Superior communication and interpersonal skills. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience with 5 years of hand on experience on technology Relevant certifications (e.g., CCNP, CCIE, CISSP PCNSE) are highly desirable. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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Medpace is looking for a System Engineer to add to their growing Infrastructure Enterprise Applications Team! This team is responsible for administering systems that house enterprise applications utilized globally and implementation of applications / programs supporting the company infrastructure business processes and operations. Responsibilities Traditional Windows Server administration Design/Implement system solutions for Vendors, Developers, and Users to help deliver enterprise applications. Ensure the highest level of system and infrastructure availability Evaluate existing systems and provide technical direction to IT support staff Coordinate effort with IT Security team to resolve security related vulnerabilities Manage and monitor systems and infrastructure for the organization to be in line with company requirements. Plans and implements system automation when available for better efficiency Utilize Load-balancers for both Web Servers and Applications PKI Certificate Management Manage a Citrix environment for Desktop/Application Delivery Use an IT Service Management System (ServiceNow) to manage and document day to day work and keep track of projects. Qualifications Bachelor's degree in Information Systems or a related field; 2+ years of experience in Windows Server Administration Windows Server OS Remote Desktop Services/Remote App Group Policy Active Directory File Server, Shares/NTFS Permissioning 1+ years of experience in Web Hosting Administration DNS Load Balancers IIS Apache SSL/TLS Certificate Management Desire to learn and grow, with a solid foundation of experience Problem-solving and analytical skills Aptitude to manage many different servers, applications, and priorities effectively; and Ability to communicate effectively with peers, end users, and management Medpace Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Why Medpace? People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What To Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps. Show more Show less

Be a part of something big. Here's an opportunity for you to join with us. Looking for Engineers from Oil and Gas, Petrochemical Plant background 1.a.Piping Engineer: 5 - 15 yrs b.Piping Material Engineer: 5 - 15 yrs c.Piping Stress Engineer: 5 - 15 yrs 2.Rotating Machinery Engineer: 4 - 11 yrs 3.Stationary Equipment & Package Engineer: 4 - 12 yrs 4.a.Electrical Engineer: 3 - 16 yrs b.SPEL Administrator: 7+ yrs 5.a.Control & Instrumentation Engineer: 5 - 16 yrs b.Telecommunication Engineer: 8 - 16 yrs c.SPI Administrator: 7+ yrs 6.Plant Civil & Structural Engineer: 7 - 12 yrs 7.Plant Building & Structural Engineer a.Structural Engineer: 3 - 15 yrs b.Structural Engineer (Vibratory Machines Foundation): 10 - 15 yrs c.Architect: 3 - 15 yrs * Naukri: For detailed JD please refer Naukri page and can apply directly through the Naukri platform (https://lnkd.in/gD7Eiw4J) * Email: Send your CV to HR team (GEC_India@hec.co.kr) 1.a. Piping Engineer: 5 - 15 yrs Supervising of Milestone Schedule (for Sr. Eng`r) Reporting and checking the engineering status (for Sr.) Leading for 3D Model Review Meeting w/Client (for Sr.) Well understanding for Code, Spec. and other department`s dwgs Technical background for Plot Plan, Piping and Equip. Layout Managing, quality control and execution of detail engineering relevant to deliverables and design information such as Isometric dwgs, GADs, Civil information and MTO. etc. Prepare and review the job instruction. Review activities on 3D Modelled Piping; AOM, safety, construction requirements Review and Comments on various dwgs including Vendor dwgs Coordination with other teams, sub-con, client 1.b. Piping Material Engineer: 5 – 15 yrs Preparation and Review of Piping Material Specifications -Develop and review piping material spec. according to project requirements -Perform spec. generation -Select materials based on international standards and codes (e.g., ASME, ASTM, API) to perform wall thickness calculation, branch calculation or so on in accordance with the applicable codes & standards (ASME B31.3, B31.1, B31.4, B31.8) Preparation of Material Requisition packages and Execution of Technical Bid Evaluation for piping components and piping special items such as strainer, steam trap -Review vendor offerings or deviation to determine technical acceptance Develop requirements/specifications for projects -Valve data sheets, piping special item data sheets, Insulation spec. Create and maintain internal specifications, work instructions and job aids BM control for piping bulk items and knowledge of the material management process on projects 1.c. Piping Stress Engineer: 5 – 15 yrs Supervising of milestone Schedule and Reporting the status Stress Analysis for Various Equipment and Loading Calculation Managing of Stress Product, quality control and Support Selection, Support MR, Support MTO. etc. Planning and managing the manpower Review and Comments on other department`s dwg and Vendor dwgs Coordination with other teams, sub-con and client 2. Rotating Machinery Design Engineer: 4 - 15 years - Engineering work for Rotating Machinery Equipment and Package Items Preparing Mechanical Data Sheet, Project Specification, Material Requisition, Purchase Specifications Technical Bid Evaluation Review & Approval of Vendor Documentation Support 3D Modelling -Review of compliance with technical requirements for design deliverables -Preparation and review of design documents -Participation in meetings and other coordination activities -Responsibility for quality assurance of design deliverables -Coordination with other tech teams reg: Equipment loading, foundation, and steel structure. Elect consumption data Field instruments, control panel, control system and MMS P&ID, PFD, data sheet -HAZOP and SIL for Package Equipment -Coordination with construction site regarding: Field engineering Construction bill of quantity Preferred candidate profile Experience in detailed design of various rotating equipment & Package Item Awareness of Global Codes, Standards and Regulations for Mechanical Awareness of Specification and Standards for Major Clients 3. Stationary Machinery Engineer: 4 - 12 yrs Engineering work for Stationary Equipment (Pressure Vessel, Tank, Heat Exchanger, etc.) or Package Items (Air Cooler, Fired Heater, Boiler, Flare Stack, PSA, etc.) Development, execution, and management of work plans Preparation and review of design documents Review of compliance with technical and business requirements for design deliverables Responsibility for quality assurance of design deliverables Primary role in reviewing design documents provided by owner and vendor Participation in meetings and other coordination activities Responsibility for quality assurance of design deliverables Primary role in reviewing design documents provided by owner and vendor Preferred candidate profile Awareness of Global Codes, Standards and Regulations for Mechanical including API, ASME, TEMA, NACE, ASTM, ISO Experience in Pressure vessel & Tank design software such as COMPRESS, PV Elite, AMETank etc. Awareness of Specification and Standards for Major Clients Advantage would be added for those with certification: International PE (IPEA /APEC), PE (in USA/India) 4.a. Electrical Engineer: 3 - 10 yrs Experienced Plant Electrical Engineering Electrical Diagram Electrical System Study Equipment Sizing Calculation Electrical Load List & Cable Schedule Electrical Layout Material Requisition for Electrical equipment Vendor Document review Responsibility for quality assurance of design deliverables Preferred candidate profile Experience in Plant Electrical Engineer Proficiency in relevant software applications such as AutoCAD, ETAP, Auto Grid or other electrical design software. Awareness of Global Codes, Standards and Regulations for Electrical. 4.b. SPEL Administrator: 7+ yrs Managing and Maintaining the SPEL Database Configuring the software according to the project requirements Managing user accounts and security settings Providing training to SPEL users Support for Project deliverable customization. Develop Key Single Line Diagrams & Schematic Diagrams as per need Preferred candidate profile Exp in the admin of SPEL in EPC Possess knowledge in SPEL Knowledge in Integrated Engineering Systems processes and principles Knowledge Oracle, SQL Familiarity Visual Basic, C# 5.a. Control & Instrumentation Engineer: 5 - 16 yrs Ensures compatibility and conformance with client specifications and recommends cost-effective improvements to equipment selection/specifications. Responsibility for quality assurance of design deliverables Prepare & Review for Engineering & Procurement Deliverable and Vendor Data Preferred Candidate Profile Awareness of Global Codes, Standards and Regulations for Instrumentation. Proficiency in relevant software applications such as AutoCAD, SPI, MS word, Excel, InstruCalc. or other C&I design software. 5.b. Telecom Engineer: 8 - 16 yrs Ensures compatibility and conformance with client specifications and recommends cost-effective improvements to equipment selection/specifications. Responsibility for quality assurance of design deliverables Prepare & Review for Engineering & Procurement Deliverable and Vendor Data Preferred Candidate Profile Awareness of Global Codes, Standards and Regulations for Instrumentation. Proficiency in relevant software applications such as AutoCAD, SPI, MS word, Excel, CadnaA (Sound Coverage), LENS CALCULATOR (CCTV Coverage). or other Telecom design software. 5.c. SPI Administrator: 7+ yrs Managing and Maintaining and Back-up & Restore Database, user accounts and security settings Training to users Develop Data Sheet, Loop, Index, Wiring, Hook-up, Calculation as per need SPI DB Upgrade Trouble Shooting for Citrix, AWS, etc. SPI report Query (PSR) and Customization. Setup for SMART SOLUTION System and 2D Circumstance Bidding for Procurement System and Server, License Installation for Server and Solution. Application for Solution Prepare the Loop Typical and Index Format Preferred Candidate Profile Knowledge in SPI & AVEVA and have exposure to managing Oil & Gas projects Knowledge in Oracle, SQL, Visual Basic, C# 6. Plant Civil & Structural Engineer: 5 - 12 yrs Experience in Process Plant civil & Structural Engineer Steel Structures Design RC Structures Design Foundations Design Road & Paving Design Drainage Design UG Composite Design Preferred Candidate Profile: Preferential treatment for civil engineer's certificate related to Structural Proficiency in the software such as AutoCAD, STAAD Pro, PEDAS Foundation or other Civil & Structural software 7.a. Structural Engineer: 3 - 15 yrs For plant buildings and shelters, design structures that are economically and structurally sound according to the load requirements specified in the design criteria. Structural engineer shall establish a rational structural plan and design optimized structures considering safety, constructability, and cost-effectiveness. 7.b. Structural Engineer (Specialist in Vibratory Machines Foundation Design): 10 - 15 yrs We are seeking an experienced Structural Design Engineer with a strong background and knowledge in vibratory machines foundation design. The ideal candidate should have good experience in analysis and design of foundations for vibratory equipment, such as industrial machinery, turbines, rotary equipment, and compressors etc. The engineer should ensure the designs to meet structural integrity, durability, and vibration control requirements while adhering to industry standards and regulations. 7.c. Architect: 3 - 15 yrs Design plant buildings and shelters that meet the aesthetic and technical requirements set forth by the client and design standards. Architectural engineer shall design buildings that meet the requirements of the project location and intended use through a review of design standards and local regulations. Show more Show less

About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Job The Senior Software Support Engineer role is a role within the Customer Support team, taking care of the most complex customer issues and tackling the role and responsibilities of the subject matter expert in our software. It is the Support engineer's responsibility to work towards root cause determination and expedite an action plan to resolve the problem. The role is a customer facing one, so strong customer skills are a requirement for being successful in this position. This position reports to the Customer Support Manager and is a remote position in India. Hyderabad or Bangalore area is preferred but not required. Key Responsibilities Handling complex issues raised from the lower support tiers and recording all related activities in the ticketing system. Deep investigation of complex technical issues and the solution of support requests. Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills. Actively developing and maintaining technical knowledge base content. Timely communication to customers with a focus on service and relationship building. Provide in depth pre and post sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause and resolution of complex technical issues. Areas will include configuration, installation, environmental and application functionality, as well as other potential causes. Expedite timely resolutions to help maintain and reduce case closure times. Work with and advance issues to Engineering where required. Build positive relationships with our partners and end customers. Keep the customer updated on the status of work on their problems. Develop robust communication practices with a strong focus on customer service and solution quality. Support the knowledge-sharing mindset by contributing knowledge content for all new issues encountered and resolved at Tier 2 and improve existing content where necessary to ensure good visibility and re-usability of data on known problems. Keep the case handling system updated with current information on the support case, related activities and resolution. Maintain and extend product knowledge by self-study and by attending relevant training sessions. Regularly share product and problem-solving knowledge via coaching and training initiatives. Mentor agents in lower support tiers as part of the company's talent development and retention ethos. Required Skills And Experience Minimum of 5 years in a role requiring troubleshooting and problem-solving skills - ability to quickly assess the impact, complexity and urgency of technical issues In-depth knowledge of corporate networks In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, RTS, Citrix, etc. ) Understanding of Windows servers, IIS, and software installations – In-depth knowledge of access rights/security In-depth knowledge of Windows operating system Experience with software testing Excellent written and oral English communications skills – technical writing, editing experience Desired Skills And Experience Experience with Worksoft products - Worksoft Certification Microsoft Certified relevant to the role Experience with test automation Additional fluent languages: Spanish/German/French Cloud Certifications: Azure Administrator Associate, AWS Certification Google Cloud certification Experience with SQL server administration Mac troubleshooting Experience: 5+ years Mode of Work: Remote/Hybrid Location: Hyderabad Worksoft Values Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 11 am - 8 pm IST Show more Show less

Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business Applications, we empower organizations to thrive in the ever-evolving digital world. Exigo is looking for Full-time Sr. Cloud and Security Solution Specialist About the Role: We are seeking a highly skilled Senior Cloud and Security Solution Specialist to drive growth in our cloud and security portfolio in midsized and enterprise accounts. This role focuses on identifying client needs, positioning cloud infrastructure (IaaS/PaaS) and security solutions, and closing complex deals. The ideal candidate will bring deep technical sales expertise and strong customer relationship management skills. We are ISO 27001:2022 certified organization Visit our website: https://exigotech.co/ for more details…. LinkedIn: https://www.linkedin.com/company/exigotech/ Roles and Responsibilities Own and grow cloud and security solution sales within assigned territory or accounts Develop and execute account plans in collaboration with presales teams. Prospect and develop new business opportunities across mid-size and enterprise clients. Position complex solutions with both technical and non-technical stakeholders. Lead the end-to-end sales cycle from initial engagement to contract closure. Collaborate with pre-sales and delivery teams to ensure customer alignment. Maintain accurate sales forecasting and CRM hygiene. Stay ahead of industry trends and competitor offerings. Develop and maintain a strategic and actionable sales plan. Execute targeted sales and marketing strategies to achieve assigned objectives. Meet or exceed sales quota for the month/quarter/year Build trusted advisor relationships with CXO-level stakeholders. Cultivate, define, negotiate, and close relationships with clients at all levels. Employ a consultative approach with all stakeholders, both internal and external. Oversee service and project-related departments to ensure adherence to required tasks and processes. Drive increased GP levels within accounts and identify growth opportunities. Promote awareness of Exigo Tech’s capabilities and strengths to both current and prospective clients. Participate in weekly client and vendor meetings to foster strong business relationships. Build, manage, and expand ongoing relationships with both existing and prospective clients. Demonstrate strong communication skills (oral, written, and visual), adapting your style to diverse audiences. Navigate complex situations and manage sales escalations, including issues related to sales solutions. Develop and manage a sales matrix for clients and strategize to increase revenue. Maintain confidentiality of information and intellectual property. Enhance the organization's reputation by embracing new and diverse requests and exploring opportunities to add value. Monitor and act on Net Promoter Scores (NPS) to improve sales activities based on customer feedback. Provide weekly sales reports to management, including performance metrics, revenue, and losses. Mandatory for all to follow the norms defined in ISMS 27001 The above list is not exhaustive, and the role may change to meet the overall objectives of the company. Skills Required Experience in generating new business and securing new accounts. Background in selling managed services and cloud solutions. Strong motivation for closing deals and a desire to benefit from a highly competitive, uncapped commission scheme. A track record of success in IT sales, preferably in a similar role. Technical proficiency or a strong understanding of a broad range of technologies. Key Areas of Focus: Working knowledge of Cybersecurity Sales: Firewalls, Endpoint Security, Penetration Testing Tools such as KnowBe4, ThreatLocker Azure/Amazon Cloud Sales: Infrastructure as a Service (IaaS), Platform as a Service (PaaS) SQL and cloud migration services Professional & Managed Services: IT consulting, service delivery, and ongoing support models High level knowledge of: SASE (Secure Access Service Edge) Networking Solutions (WAN, LAN, SD-WAN) Infrastructure Components (Servers, Storage, Data Centers) Hypervisors – VMware, Citrix, Hyper-V, Azure Soft Skills Strong business acumen and consultative selling skills Excellent written and verbal communication skills Ability to translate technical features into customer business value Able to work well in a team setting Excellent organizational and time management skills. Self-driven, flexible, and innovative. Qualification Bachelor's degree in Business, Computer Science, or related field 7+ years of IT sales experience, with a focus on enterprise clients Proven track record of exceeding revenue targets Microsoft, Azure, or cybersecurity certifications are a plus Location: Vadodara, Gujarat, India Salary: As per market standard Benefits: Paid Holidays & Leaves, Insurance, etc Show more Show less

About The Role Grade Level (for internal use): 09 Role: Performance Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning . Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios. Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency. Understand business scenarios in depth to define workload modelling for different scenarios. Compliment architecture community by providing inputs & pursue implementation suggested for optimization. Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations. What we’re looking for: Bachelor's/PG degree in Computer Science, Information Systems or equivalent. 3-5 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts. Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans. Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Strong communication skills and ability to produce clear, concise and detailed documentation. Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary. Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316150 Posted On: 2025-06-04 Location: Gurgaon, Haryana, India Show more Show less

About The Role Grade Level (for internal use): 09 Role: Performance Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning . Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios. Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency. Understand business scenarios in depth to define workload modelling for different scenarios. Compliment architecture community by providing inputs & pursue implementation suggested for optimization. Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations. What we’re looking for: Bachelor's/PG degree in Computer Science, Information Systems or equivalent. 3-5 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts. Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans. Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Strong communication skills and ability to produce clear, concise and detailed documentation. Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary. Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316150 Posted On: 2025-06-04 Location: Gurgaon, Haryana, India Show more Show less

About the Role: Grade Level (for internal use): 09 Role: Performance Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning . Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios. Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency. Understand business scenarios in depth to define workload modelling for different scenarios. Compliment architecture community by providing inputs & pursue implementation suggested for optimization. Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations. What we’re looking for: Bachelor's/PG degree in Computer Science, Information Systems or equivalent. 3-5 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts. Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans. Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Strong communication skills and ability to produce clear, concise and detailed documentation. Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary. Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316150 Posted On: 2025-06-04 Location: Gurgaon, Haryana, India

Performance Quality Engineer Gurgaon, India; Hyderabad, India Information Technology 316150 Job Description About The Role: Grade Level (for internal use): 09 Role: Performance Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning . Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios. Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency. Understand business scenarios in depth to define workload modelling for different scenarios. Compliment architecture community by providing inputs & pursue implementation suggested for optimization. Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations. What we’re looking for: Bachelor's/PG degree in Computer Science, Information Systems or equivalent. 3-5 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts. Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans. Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Strong communication skills and ability to produce clear, concise and detailed documentation. Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary. Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316150 Posted On: 2025-06-04 Location: Gurgaon, Haryana, India

Noida,Uttar Pradesh,India Job ID 764296 Join our Team About this opportunity: Ericsson is looking for a highly skilled Senior Engineer – IP SDN to lead and drive technological excellence across our Core and IT Cloud domains. This role is critical in ensuring the seamless operation, enhancement, and innovation of our Managed Services deliveries. As part of the Ericsson Operations Engine, you will be responsible for the full lifecycle of Create, Sustain, and Evolve, making a significant impact on the performance and scalability of our networks. What you will do: Design, configure, and troubleshoot complex IP networks involving OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port Channel. Experience with data center topologies (Leaf-Spine, Gateway) and Layer 2/Layer 3 protocols. Good knowledge on routing concepts like static routes and dynamic routes & dynamic routing protocols like EIGRP, OSPF and its working. Work with Cisco Nexus platforms and configure VXLAN and VLAN for enhanced data center connectivity and segmentation. Hanson experience in the Cloud architecture of Ericsson, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT is preferable. Configure Load Balancing solutions (F5, Citrix, HAProxy) to optimize traffic distribution and ensure application availability. Ensure high availability by implementing redundancy and failover strategies using protocols like VRRP and HSRP, GLBP. Monitor and improve network performance through analysis of KPIs and incident reports. Support Data Center network architecture – including Leaf-Spine topologies, EVPN EVI. Collaborate with cross-functional teams to align network design and performance with business requirements. Good understanding of the protocols like TCP, UDP, IP, ARP, ICMP and their troubleshooting Experience The Skills you bring Bachelor of Engineering or equivalent experience with at least 2 to 8 years in the field of IT. Must have experience in handling operations in any customer service delivery organization. Willingness to work in a 24x7 operational environment with rotating shifts, including weekends and holidays, to support critical infra and ensure minimal downtime. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Kyndryl Chennai, Tamil Nadu, India Posted on Jun 3, 2025 Apply now Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Minimum 7+ years of Technical experience in Network domain. Routing & switching – experiences in configuration & troubleshooting sound knowledge in cisco , aruba & HP product Sound knowledge in OSPF, BGP , MPLS Sound knowledge in HSRP , VPC, STP, VLAN protocol CISCO ACI – experiences in managing & troubleshooting in SPINE & LEAF architecture and sound knowledge in EPG , L3OUT , Interface configurations Understanding cisco Nexus model devices Registering devices in fabric Upgradation & maintenance in cisco ACI Understanding in APIC models CISCO DNAC – Sound knowledge in managing cisco DNAC , cisco ISE & Cisco 9300 switches , cisco Sealth watch , sensor flow LOAD BALANCER – knowledge in F5 LTM , Citrix NetScaler Wireless – work experience in Aruba central to manage wire & Wireless Devices Configuring & pushing the configuration Creating Groups, SSID , Authentication Upgrading the Access Point Onboarding the switches & AP Managing Aruba CPPM Knowledge in On guard deployment Firewall –knowledge’s in managing Cisco FTD & FMC upgradation & troubleshooting knowledge in FTD configuration , onboarding knowledge Access policy , QOS , Prefiltering , HA integration knowledge Palo Alto Firewall - Configuration & troubleshooting Knowledge Strong knowledge Ipsec configuration Understanding in Access policy , Nat , Decrypt policy Managing panaroma Knowledge in Pirsma SASE firewall. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Apply now See more open positions at Kyndryl Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description As a Global IT expert, you will be responsible for providing exceptional technical support to our internal users across various locations worldwide in 24x7 environment. Your primary focus will be on managing the team sitting in different countries and troubleshooting, resolving issues related to O365, Citrix, and WLAN technologies. This role requires a proactive and customer-focused individual with excellent communication and problem-solving skills. O365 Support: Provide support for Microsoft Office 365 applications and services. Troubleshoot and resolve issues related to Outlook, SharePoint, Teams, and other O365 components. Assist users with account management, permissions, and access-related queries. Citrix Support: Administer and support Citrix environments to ensure seamless access to applications. Troubleshoot and resolve Citrix-related issues, including connectivity and performance problems. Collaborate with the infrastructure team to optimize Citrix environments for enhanced user experience. WLAN Support: Manage and support the organization's Wireless Local Area Network (WLAN). Troubleshoot WLAN connectivity issues and implement solutions to ensure reliable wireless access. Collaborate with network engineers to optimize WLAN performance and security. Global Support: Provide remote assistance to users across different time zones and locations. Escalate complex issues to the appropriate teams and follow up on problem resolution. Ensure timely communication and updates to end-users regarding the status of their support requests. Documentation and Training: Maintain up-to-date documentation for O365, Citrix, and WLAN procedures. Develop and deliver training materials (Knowledge Base) for end-users to enhance their understanding and effective use of IT resources. Qualifications Proven experience as an IT Service Desk team with a focus on O365, Citrix, and WLAN. Knowledge of ITIL practices. Working knowledge of IT incident call management system (Service Now/Matrix42) Strong knowledge of Microsoft Office 365 applications and services. Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies. Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance. Excellent communication skills and ability to interact with users at all levels. IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization, or equivalent, are a plus. Additional Information We Offer : We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development. Interesting, challenging projects with Global MNCs, working on innovative technologies Exposure to niche skills and learning opportunities Talented, passionate, and collaborative team - the best experts within the industry Flexibility and autonomy If you truly believe you're a fit for the above - we're happy to hear from you. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and issues Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Diagnose and troubleshoot technical issues, providing timely and effective resolutions Recognize and respond accordingly to systemic customer-impacting problems Collaborate with internal teams to escalate and resolve complex incidents Monitor incident resolution progress and keep clients informed of status updates Ensure all incidents are resolved within agreed service level agreements (SLAs) Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Stay up-to-date with product knowledge and industry best practices Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science) with 1 year client support experience OR equivalent (2-3 years’) experience in a customer-facing technical support role Proven experience in a client support or technical support role, preferably in incident management Strong problem-solving skills and attention to detail Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Experience working in a SaaS environment Familiar with Client/Server Architecture including but not limited to VDI/Citrix/Virtualization, Network troubleshooting tools such as Telnet, Traceroute or Ping Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad-hoc projects and requests when needed Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical, proactive and creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities Show more Show less

Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

Details: Job Description Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. Proficiency in Windows Server administration, networking, and security principles. Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. Hands-on experience in configuring workspace management tools like Citrix WEM. Hands-on experience in managing Citrix Netscalers (ADCs). Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. Managing hybrid Identity solutions by using Azure Active directory and Domain Services. Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. Working in Production and Incident Management, requests received from client & customers as per ITIL process. Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. Participated in Root Cause Analysis in Problem Management lifecycle activities Configured multiple stores of different domains in a single storefront in a CCVAD environment. Customization of Storefront/Workspace URL GUI. Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. Familiar with common technologies for backup, archiving, and system administration Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. Proven technical troubleshooting experience in all Citrix products. Execute daily support functions and processes along with predetermined tasks and activities. Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. Certifications in relevant technologies. Job Requirements Details: Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services. Provides Subject Matter Expertise on applicable technologies Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments. Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals. Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues. Optimize Citrix configurations and resources to enhance performance and user experience. Proven experience in a leadership role, managing teams and projects. Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops. Ensure high availability, performance, and security of the Citrix infrastructure. Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions. Collaborate with cross-functional teams to define project scope, requirements, and milestones. Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls. Provide required inputs to stakeholders involved in case of critical incidents like outages. Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures. Conduct regular security assessments and audits, implementing necessary changes to maintain compliance. Establish and maintain documentation for processes, configurations, and troubleshooting guidelines. Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment. Analyze performance metrics and generate reports for management. Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment. Liaise with vendors and third-party service providers to support ongoing operations and enhancements. Develop and enforce best practices for Citrix environment management and security compliance. Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements. Strong problem-solving abilities and a proactive mindset. Ability to work effectively under pressure and manage multiple priorities. Show more Show less

Join our Team About this opportunity: Ericsson is looking for a highly skilled Senior Engineer – IP SDN to lead and drive technological excellence across our Core and IT Cloud domains. This role is critical in ensuring the seamless operation, enhancement, and innovation of our Managed Services deliveries. As part of the Ericsson Operations Engine, you will be responsible for the full lifecycle of Create, Sustain, and Evolve, making a significant impact on the performance and scalability of our networks. What you will do: Design, configure, and troubleshoot complex IP networks involving OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port Channel. Experience with data center topologies (Leaf-Spine, Gateway) and Layer 2/Layer 3 protocols. Good knowledge on routing concepts like static routes and dynamic routes & dynamic routing protocols like EIGRP, OSPF and its working. Work with Cisco Nexus platforms and configure VXLAN and VLAN for enhanced data center connectivity and segmentation. Hanson experience in the Cloud architecture of Ericsson, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT is preferable. Configure Load Balancing solutions (F5, Citrix, HAProxy) to optimize traffic distribution and ensure application availability. Ensure high availability by implementing redundancy and failover strategies using protocols like VRRP and HSRP, GLBP. Monitor and improve network performance through analysis of KPIs and incident reports. Support Data Center network architecture – including Leaf-Spine topologies, EVPN EVI. Collaborate with cross-functional teams to align network design and performance with business requirements. Good understanding of the protocols like TCP, UDP, IP, ARP, ICMP and their troubleshooting Experience The Skills You Bring Bachelor of Engineering or equivalent experience with at least 2 to 8 years in the field of IT. Must have experience in handling operations in any customer service delivery organization. Willingness to work in a 24x7 operational environment with rotating shifts, including weekends and holidays, to support critical infra and ensure minimal downtime. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 764296 Show more Show less

ADP is hiring an Senior Site Reliability Engineer Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to design what's next? In this role, You become a part of an energetic and enthusiastic cross-functional team working on next generation of products for ADP. Working closely with development Scrum teams, you will use your skills to provide technical insights during design and implementation phases of product releases, driving the automation of system provisioning and configuration tasks through daily collaboration. Qualifications You'll Need Education: Bachelor's degree Experience Expert in Windows systems administration – system design, upgrades, migrations, patching, maintenance, application deployment, capacity planning, etc. Extensive hands-on experience in Citrix administration and management Hands on experience in Active Directory administration and management, DHCP, DNS, File Shares, NFS. Good experience with one of the scripting tools like Python, Bash, PowerShell or similar. Exposure to one of the CI/CD tools like Jenkins, TeamCity, etc. for continuous integration, continuous delivery. Technical skills (preferred – must have at least one of the below) Knowledge on Linux server administration Experience with cloud-based Infrastructure including plan, design, setup, migration to and ongoing support for such environments. AWS services experience – VPC, S3, Lambda, ALB, Route53, API Gateway, EC2, EBS, AWS FSX, Eventbridge, Oracle RDS, AWS Backup, Cloudwatch, etc. Experience in Infrastructure As a Code (IaaC), Cloud formation, Ansible (or similar) platforms to automate infrastructure deployments and configuration. Experience with Docker, and deployment of the Docker applications in Kubernetes, Docker swarm or similar. Administration/operations experience with Oracle, Postgres, Mongo database technologies. Experience in monitoring and logging tools Dynatrace, Prometheus/Grafana, Splunk. Consistent application of good source code and configuration management practices Other Skills Experience with agile product teams developing and supporting solutions in production Experience with leading incident response and conducting post-mortems/root cause analysis. Strong problem solving and troubleshooting skills. Your Contribution Will Include (but Not Limited To) Support services before they go live through activities such as system design consulting, automating environment provisioning and configuration management, capacity planning and operational readiness reviews. Drive full automation of deployment pipelines for both platform and application changes Monitor and measure availability, latency and overall system health across infrastructure, database, container and application levels. Apply infrastructure as code practices, via use of tools such as git/Bitbucket, Jenkins, Ansible or similar. Ensure systems are kept up to date and are compliant with ADP security standards Scale systems sustainably through automation to improve reliability and velocity. Lead on-call support and incident management, blameless post-mortems, and continuous improvement activities Proactively ensure the highest levels of systems and infrastructure availability. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values. Show more Show less