1391 Citrix Jobs - Page 38

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Provide L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture. - Strong understanding of IT infrastructure and network systems. - Experience in troubleshooting hardware and software issues. - Knowledge of server and network configurations. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture. - This position is based at our Kolkata office. - A 15 years full-time education is required. Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Workplace Technology Solutions Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Citrix Virtual Apps and Desktop Administration system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their queries and concerns. - Troubleshoot system or application issues and provide timely resolutions. - Collaborate with the team to identify and implement process improvements. - Stay updated with the latest industry trends and technologies. - Assist in training and mentoring junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Experience with Workplace Technology Solutions. - Strong understanding of Citrix Virtual Apps and Desktop Administration. - Experience in troubleshooting and resolving system or application issues. - Knowledge of virtualization technologies and concepts. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Show more Show less

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Assist with escalated issues/tasks • Comfortable in ITIL change management submissions and process, and being a CAB member • Very experianced with IaaS in Azure, backups for them, configurations, vm families • Impliment Intune best practices and maintaine the established environment • Applied knowledge of ISO 27001 / SOC Controls • Hands on experiance with Citrix DaaS • Developed backup strategies and implimented & maintained them • Good level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot • Identity management with Microsoft Entra • Entra - App Registrations & Enterprise Applications • Entra - Conditional Access Policies• Entra - MFA configuration • Good level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365 • Contribute to documentation by writing and updating existing documents and diagrams • Firm understanding of networking • Information and Data Security principles • ITIL Policies and procedures operations • Firmly understand concepts of PKI • Establish/maintain Azure App Registrations • Should be expert in Server Hardware and OS troubleshooting with ability to resolve issues in the lowest possible time. • Experience in handling Servers across multiple OS flavours. • Knowledge of configuration and troubleshooting of Hardware RAID levels. • Ability to handle escalations and manage environment single handily whenever required. • Provide RCA for Technical issues. • Experience in tracking server activity, performing upgrades of software, addressing technical problems. • Ability to face various audits. • Ability to prepare Technical SOP's and bring in improvements. • Good Documentation Skills preferred. • Knowledge of networking fundamentals. • Established working knowledge of PowerShell • Having a minimum of 5 to 8years of Experience in Managing Physical and Virtual Servers in a large geographically dispersed environment typically 350+ Qualifications • Accountable for ensuring SLA adherence with on time ticket acceptance and closures.• Inventory Updates and EPO Compliance.• Co-ordinating with L3/L4 teams for quick resolution to long Pending issues.• Experience in handling administering Windows Servers across multiple OS flavours.• Experience on configuration and troubleshooting of Windows Clusters • Experience on troubleshooting DHCP and DNS Services.• Knowledge of networking fundamentals.• Experience in tracking server activity, performing upgrades of software, addressing technical problems.• Good Documentation Skills• Excellent troubleshooting, debugging capabilities.• Must be knowledgable in best practices Show more Show less

New Delhi,Delhi,India +1 more Job ID 765706 Our Exciting Opportunity: We are now looking for a Product Architect in our Encryption tools area in Ericsson IT. You will lead the Product Lifecycle together with the IT product Owner, with alignment with the product portfolio strategy and plan., together with Ericsson Business units you will collect and maintain requirements. Other parts of your role; will be safeguarding and governing the product Total Cost of Ownership, (TCO) solution design, integrations and architecture in adherence to overarching principles and frameworks. You will: Define product strategy, roadmap and optimize product TCO Prepare product decisions and initiate execution of product development Safeguard the product design, integrations and architecture Document and maintain product information To be successful in the role you must have: Knowledge on encryption toolsets such as Key Management Systems - KMS, Public Key Infrastructure – PKI, Certificate LifeCycle Management- CLM, Strong Authentication. Experience in IT design, development, and architecture as well as in Product Management Full understanding of cryptography and its protocols like X.509 standard, PKI, RSA, AES, SHA, SSL/TLS and general certificate management pcesses. Strong understanding of User certificates for implementations like Citrix FAS, Certificate based authentication fulfilling MFA requirements. Strong understanding PKI and Certification Authority (CA). Solid & broad understanding of Cyber Security, Zero Trust & Passwordless Solid understanding of Active Directory together with Legacy & modern modes of Authentication. Strong understanding Public Key Cryptography Standards (PKCS5, PKCS7, PKCS11, PKCS12, PKCS15). Strong understanding of HSM (Entrust), Smart cards, OpenSSL. Good knowledge of Encryption Algorithms (RSA, DSA, ECDSA, DH, AES, DES, 3DES, Blowfish, CAST5, RC4, RC5, SHA1, SHA2, MD5, ECDH). Strong Understanding of protocols like CMP, CRL, OCSP, SCEP, LDAP, PGP, ACME, FIDO2 Working knowledge of any certificate lifecycle manager, Cloud PKI. Working knowledge of certificates for Blockchain, certificate for IoT Devices, code-signing. IT processes, tools and infrastructure knowledge Negotiation and argumentation Skills Knowledge sharing and collaboration skills Key Qualifications: Education: Bachelor’s degree or equivalent Minimum of experience: 12 years Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Skills: Enterprise and data center IT network specialist, Cisco Certified Network Professional, AWS certified advanced networking Cloud certified, CompTIA Network+, CompTIA Security+, Network Architecture, Cisco Networking, Position: Consultant / Senior Consultant Role: Enterprise and data center IT network specialist / SME Total Experience: Consultant (5+ years), Senior Consultant (7+ years) Base Location: Bangalore, Hyderabad, Mumbai, Pune and Delhi/NCR Company Overview EIL Global is a leading IT services provider, headquartered in Adelaide, Australia, with a reach extending across the Asia Pacific and EMEA regions. We deliver comprehensive digital transformation solutions, including AIOPS, AI-based workforce automation, and blockchain solutions. With a focused team of 11-50 employees, we excel in IT infrastructure support encompassing desktops, servers, networks, and data centre technologies. Certification: Must have any networking domain certification such as Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) CompTIA Network+, CompTIA Security+ AWS certified advanced networking Cloud certified. Role Summary We are looking for an enterprise and data center IT network specialist who poses core IT networking skills, a solid foundation for working in the IT and networking infra management domain and showcase strong experience in deploy, manage, migrate, secure, and troubleshoot a wide range of data center network infrastructures. The role demands to lead or support end to end technology transformation engagements, offering network strategy domain, implementation and optimization services for large enterprises. The Subject matter expert (SME) having proficiency in working with multi-vendor and multi network domain solutions across on-premises and hybrid cloud networking. Youll work closely with client stakeholders, OEM vendors, and internal teams to deliver value-driven, secure, and future-ready infrastructure solutions. Technical Skills Required Strong working experience on LAN, WAN, WLAN, SD-WAN, and firewall networking technologies. Expertise in deploy and configure network devices, routing protocols static, RIP, OSPF, BGP, EIGR), redundancy protocols (HSRP, VRRP, Cluster), IP addressing (IPV4/IPV6, subnetting and CIDR), routing tables, and security policies. Proficiency in setting up access controls (ACLs), encryption protocols (e.g., SSL/TLS, IPSec), Intrusion Detection and Prevention (IPS/IDS) and VPN services. Exposure to SDN and network virtualization technologies and solutions. Wired and Wireless LAN Networking Deploying and configuring Nexus, DC leaf & Spine, Cisco ACI, L2/L3 switches fabric, network segmentations, SD-LAN (Cisco, Aruba & Dell) technologies. Wireless Networking Good knowledge of Wi-Fi standards (e.g., 802.11a/b/g/n/ac/ax) and their respective strengths, limitations, security protocols (WPA2, WPA3). Expertise in installing WLC and access points as per heatmap design and conduct performance optimization and assessment and tunning as per end user traffic requirements. Good exposure to Wi-Fi6/6E and Wi-Fi7 solutions. WAN Networking - Hands on experience of IP routing, Ethernet, MPLS, DIA, P2P, ILL, Mobile Networks (4G/LTE, 5G), QOS, IPSec VPN, Vendor solutions for routers and SD-WAN (Cisco, Juniper, Fortinet, Aruba), Load Balancers (F5, Citrix HA Proxy, Cloud) and traffic engineering. Working with ISPs for connectivity, links terminations, bandwidth optimization and performance. Configurating and managing QoS, Class of services, performance parameters and security policies across the underlay and overlay networks. Cloud Networking Working knowledge of public cloud networking (AWS, Azure and GCP), creating virtual networks (VPCs, VNets), virtual machines, container networking, integrating multi cloud networking systems, Hybrid cloud integrating using IPSec VPN, direct connect /express routes, security groups and load balancing. Experiencing of working as L2/L3 network operation engineer, handling incident and service requests. Creating RCAs and capacity planning. Proficiency with network diagnostic tools and expertise to troubleshoot at L3/ SME level. Working experience of deploying monitoring tools (SolarWinds, ManageEngine, Nagios or Zabbix), integrating with ITSM solutions (i.e. ServiceNow) Good knowledge on setting up Network Security solutions, perimeter Firewall (Palo Alto, Check Point), DMZ, EDR solutions, Antivirus, PAM, SASE enabled SD-WAN Familiarity of cloud managed network services, cloud Meraki solutions. Having multi-vendor end-to-end implementation experience involving network setup and configuration Good To Have Familiarity with tools like Ansible, Puppet, and Chef to automate network configurations and management. Understanding on network automation- Network digital twin, service catalogue, AI/ML enabled solutions, CI/CD Skills in writing network automation scripts using languages like Python, Bash, or PowerShell. 3rd party API integration, configuration, and monitoring Understanding of 5G networks, IoT networking concepts, connectivity protocols and security Network slicing for 5G networks. Show more Show less

Skills: Enterprise and data center IT network specialist, Cisco Certified Network Professional, AWS certified advanced networking Cloud certified, CompTIA Network+, CompTIA Security+, Network Architecture, Cisco Networking, Position: Consultant / Senior Consultant Role: Enterprise and data center IT network specialist / SME Total Experience: Consultant (5+ years), Senior Consultant (7+ years) Base Location: Bangalore, Hyderabad, Mumbai, Pune and Delhi/NCR Company Overview EIL Global is a leading IT services provider, headquartered in Adelaide, Australia, with a reach extending across the Asia Pacific and EMEA regions. We deliver comprehensive digital transformation solutions, including AIOPS, AI-based workforce automation, and blockchain solutions. With a focused team of 11-50 employees, we excel in IT infrastructure support encompassing desktops, servers, networks, and data centre technologies. Certification: Must have any networking domain certification such as Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) CompTIA Network+, CompTIA Security+ AWS certified advanced networking Cloud certified. Role Summary We are looking for an enterprise and data center IT network specialist who poses core IT networking skills, a solid foundation for working in the IT and networking infra management domain and showcase strong experience in deploy, manage, migrate, secure, and troubleshoot a wide range of data center network infrastructures. The role demands to lead or support end to end technology transformation engagements, offering network strategy domain, implementation and optimization services for large enterprises. The Subject matter expert (SME) having proficiency in working with multi-vendor and multi network domain solutions across on-premises and hybrid cloud networking. Youll work closely with client stakeholders, OEM vendors, and internal teams to deliver value-driven, secure, and future-ready infrastructure solutions. Technical Skills Required Strong working experience on LAN, WAN, WLAN, SD-WAN, and firewall networking technologies. Expertise in deploy and configure network devices, routing protocols static, RIP, OSPF, BGP, EIGR), redundancy protocols (HSRP, VRRP, Cluster), IP addressing (IPV4/IPV6, subnetting and CIDR), routing tables, and security policies. Proficiency in setting up access controls (ACLs), encryption protocols (e.g., SSL/TLS, IPSec), Intrusion Detection and Prevention (IPS/IDS) and VPN services. Exposure to SDN and network virtualization technologies and solutions. Wired and Wireless LAN Networking Deploying and configuring Nexus, DC leaf & Spine, Cisco ACI, L2/L3 switches fabric, network segmentations, SD-LAN (Cisco, Aruba & Dell) technologies. Wireless Networking Good knowledge of Wi-Fi standards (e.g., 802.11a/b/g/n/ac/ax) and their respective strengths, limitations, security protocols (WPA2, WPA3). Expertise in installing WLC and access points as per heatmap design and conduct performance optimization and assessment and tunning as per end user traffic requirements. Good exposure to Wi-Fi6/6E and Wi-Fi7 solutions. WAN Networking - Hands on experience of IP routing, Ethernet, MPLS, DIA, P2P, ILL, Mobile Networks (4G/LTE, 5G), QOS, IPSec VPN, Vendor solutions for routers and SD-WAN (Cisco, Juniper, Fortinet, Aruba), Load Balancers (F5, Citrix HA Proxy, Cloud) and traffic engineering. Working with ISPs for connectivity, links terminations, bandwidth optimization and performance. Configurating and managing QoS, Class of services, performance parameters and security policies across the underlay and overlay networks. Cloud Networking Working knowledge of public cloud networking (AWS, Azure and GCP), creating virtual networks (VPCs, VNets), virtual machines, container networking, integrating multi cloud networking systems, Hybrid cloud integrating using IPSec VPN, direct connect /express routes, security groups and load balancing. Experiencing of working as L2/L3 network operation engineer, handling incident and service requests. Creating RCAs and capacity planning. Proficiency with network diagnostic tools and expertise to troubleshoot at L3/ SME level. Working experience of deploying monitoring tools (SolarWinds, ManageEngine, Nagios or Zabbix), integrating with ITSM solutions (i.e. ServiceNow) Good knowledge on setting up Network Security solutions, perimeter Firewall (Palo Alto, Check Point), DMZ, EDR solutions, Antivirus, PAM, SASE enabled SD-WAN Familiarity of cloud managed network services, cloud Meraki solutions. Having multi-vendor end-to-end implementation experience involving network setup and configuration Good To Have Familiarity with tools like Ansible, Puppet, and Chef to automate network configurations and management. Understanding on network automation- Network digital twin, service catalogue, AI/ML enabled solutions, CI/CD Skills in writing network automation scripts using languages like Python, Bash, or PowerShell. 3rd party API integration, configuration, and monitoring Understanding of 5G networks, IoT networking concepts, connectivity protocols and security Network slicing for 5G networks. Show more Show less

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role ? ? ? ? Mandatory Skills: Citrix Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role & responsibilities Strong communication skills, oral and written . Respond to requests for technical assistance by phone, email, chat. Knowledge on Service Now ticketing tool 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones . In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom . Incident Management knowledge, experience with Turrets will be added advantage. Flexibility to work in rotational shifts and week offs. Preferred candidate profile Long term Contract role Perks and benefits Please share matching resumes to sangala.shravan@teamlease.com

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Citrix Admin.

Technical SupportMake sure they have all the following experience. Must have Installed and Configured Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc Must have Installed and Configured Load balancers - F5/Citrix Netscaler Hands-on experience in Endpoint Security components Hands-on experience in Content Filtering/Proxy

Network Services Specialist are the gatekeepers to the many systems that run our company and our clients. As a Senior Network Services Specialist with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource data. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role Responsibilities: Technical Skills: Candidate should have strong knowledge and hands-on experience on below products and technologies. Routing – Products – Cisco Routers, Models – ISR 44xx Series, ASR xx Series, Catalyst xx Series. Technologies - WAN Technology, BGP configuration, Path Selection, FHRP.. Switching – Products – Cisco, HP, Arista, Dell Models – Nexus 9K, 5K, Catalyst C9200, C3850X, Wireless – Product – Cisco - Model – Controller – 9800, 5508, AP- 1800,2800,1700, 91XX Cisco ISE – Product – Cisco Load Balancer – Product – F5 and Citrix. SD WAN – Product – Cisco, FortiGate, Network Monitoring & Ticketing Tool – Product – Solar-wind, Ops Manager, BMC Remedy. BMC Helix Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Required education Associate's Degree/College Diploma Preferred education Associate's Degree/College Diploma Required technical and professional expertise L2 Network Engineer with 5 - 7 yrs. Good To Have excellent hands ON on the products mentioned above. . Should have supported Network deployments. Should have Min 3 years of experience in CORE Network operational Technical support. Analyses, troubleshoots, tracks, and repairs complex enterprise data communication network problems. Oversees the process used to document network engineering. Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, training, and resources. Collaborate with all teams to ensure alignment between all deployment-related activities. Liaising with the customer technical representatives. Provide recommendations to client on deployment of new features. Ability to create HLD/LLD, SOPs Implement the changes as applicable, test the changes and handover to customer. Troubleshoot issues with Network Deployment. Troubleshooting critical incidents and problem tickets. Identify potential failures and recommend solution. CCNP ENCORE Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, Checkpoint, Cisco, Riverbed Bandwidth Optimizers, F5 Load Balancers, and Citrix Load balancers. Maintain design of LAN/WAN including protocols and routing. Identify potential failures and recommend solution. Update knowledge base with known errors. Excellent Written and Verbal Communication. Flexible to work in 24x7 Shifts Preferred technical and professional experience NA