1391 Citrix Jobs - Page 35

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Minimum 7+ years of Technical experience in Network domain. Routing & switching – experiences in configuration & troubleshooting sound knowledge in cisco , aruba & HP product Sound knowledge in OSPF, BGP , MPLS Sound knowledge in HSRP , VPC, STP, VLAN protocol CISCO ACI – experiences in managing & troubleshooting in SPINE & LEAF architecture and sound knowledge in EPG , L3OUT , Interface configurations Understanding cisco Nexus model devices Registering devices in fabric Upgradation & maintenance in cisco ACI Understanding in APIC models CISCO DNAC – Sound knowledge in managing cisco DNAC , cisco ISE & Cisco 9300 switches , cisco Sealth watch , sensor flow LOAD BALANCER – knowledge in F5 LTM , Citrix NetScaler Wireless – work experience in Aruba central to manage wire & Wireless Devices Configuring & pushing the configuration Creating Groups, SSID , Authentication Upgrading the Access Point Onboarding the switches & AP Managing Aruba CPPM Knowledge in On guard deployment Firewall –knowledge’s in managing Cisco FTD & FMC upgradation & troubleshooting knowledge in FTD configuration , onboarding knowledge Access policy , QOS , Prefiltering , HA integration knowledge Palo Alto Firewall - Configuration & troubleshooting Knowledge Strong knowledge Ipsec configuration Understanding in Access policy , Nat , Decrypt policy Managing panaroma Knowledge in Pirsma SASE firewall. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Role :Citrix Administrator Required Technical Skill Set :Citrix XenApp 7.6 migration; Netscaler; XenDesktop7.X; Desired Experience Range 7-11 Years Loc:Pune/Chennai Virtual Drive:19-Jun-25 Time:12-5pm Desired Competencies (Technical/Behavioral Competency) Must-Have 1. Citrix XenApp 7.6 migration and administration, 2. Citrix Netscaler configuration and administration 3. Citrix XenApp (4.5, 5.0, 6.5) 4. Citrix XenDesktop7.X 5. VDI implementation & server support 6. Good knowledge of enterprise level Citrix Administration 7. Experience PVS and MCS 8. Must have good technical knowledge in: Windows OS- 2003/2008/2012; Windows 7 9. candidate must have the Hands on experience in citrix Virtual apps and Desktops v.7.13 and above with Azure Cloud experience which is a mandatory. Good-to-Have 1. Bachelor’s Degree or equivalent experience. 2. Certifications preferred CCEA, CCA, MCSE, MCSA, MCTS, VCP 3. Citrix Certification 4. VMWare Virtualization technology 5. Familiar with Enterprise Networking and Storage technologies 6. Intermediate knowledge AD, Group Policy Objects. 7. Knowledge on (power shell) scripting 8. Understanding of datacenter and networking topologies 9. Knowledge on Cloud technologies Show more Show less

Job Description We are looking for a Technical Account Manager to join our growing global team at Sectigo. As a Technical Account Manager (TAM) at Sectigo, you will play a pivotal role in providing Premier Support to high value enterprise customers, delivering an elevated level of access to Sectigo experts and features. Acting as the single point of contact for issue management, you will ensure consistent, proactive, and personalized service while collaborating with internal teams to optimize solutions for customer success. Sectigo Premier Support is designed to provide 24/7/365 access to experts, minimizing downtime, maximizing productivity, and driving customer success. This role is critical to achieving Sectigo’s mission of delivering a world-class customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Technical Support And Guidance Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss. Collaborate with internal technical teams to proactively monitor and manage customer issues. Troubleshoot and resolve technical problems with a strong understanding of Sectigo's PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM). Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations. Customer Relationship Management Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships. Build trust by providing consistency, accountability, and visibility tailored to the customer's business and product needs. Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise: Provide product training and technical advice to clients, ensuring they are empowered to use Sectigo solutions effectively. Maintain expertise in Sectigo's product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, and Windows operating systems. Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.). Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth: Manage customer relationships to ensure satisfaction, retention, and long-term success. Identify opportunities by analyzing customer needs and usage trends. Act as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives. Advocate for customers by providing feedback to Sectigo's engineering and product teams based on customer insights. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred. Experience Minimum 3 years of dedicated customer support, account management, or client success experience in a technical or service-related field. Proven ability to work effectively in team environments and manage cross-functional communication. Experience in the security industry or with technical support products is a strong asset. Ideal Candidate Profiles, Talents, And Desired Qualifications Account Management: Proven ability to build and nurture long-term customer relationships. Experience in enterprise account management or a similar customer-facing role. Experience conducting business reviews and delivering customer-centric solutions. Technical Expertise Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, and Java. Understanding of PKI/Digital Security products. Expertise in operating systems (Linux, Apache, RedHat, Windows) and networking concepts (TCP/IP, DNS, SMTP, etc.). Hands-on experience troubleshooting server-level and security product issues. Communication And Problem-Solving Excellent interpersonal and organizational skills to manage multiple accounts effectively. Strong problem-solving skills to address technical challenges and provide timely resolutions. Soft Skills Ability to work collaboratively in a team environment and adapt to flexible schedules. Strong relationship-building, problem-solving, and customer service skills. Ability to manage multiple accounts and prioritize tasks effectively. Analytical mindset with a proactive approach to identifying and solving issues. Willingness to adjust working hours based on customer needs and business demands. Fluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Details: Job Description Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day-to-day operations, work plan allocation/management, and conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders. Take corrective actions based on the customer satisfaction surveys Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Provide technical knowledge in the design, implementation, maintenance and optimization of the Citrix platform Develop, maintain, and audit all Citrix environment related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc. Perform implementation activities such as client installs, product releases, product upgrades, new product installs, and merger, acquisition activity Maintain/upgrade production and pre-production environments as needed Ensure production and pre-production environments follow industry best practices Participate and own documentation in the Service Transition process Own and manage multiple and concurrent projects while maintaining day to day activities Own and participate in communications via meetings and written communications. Own day-to-day issue management via Ticket request system Participate in Enterprise Change Management and Incident Management processes Job Requirements Details: Good technical knowledge depth on MS Operating System. Good technical, problem, and application analytical Skills on XenApp 6.5 and 7.x Netscaler SDX /VPX products. Experienced in Citrix Administration with multiple sites and farms. Expert on all versions of Citrix. (Preferably XenApp 6.5 and 7.x) and strong knowledge of Citrix NetScaler SDX & VPX/ Storefront /Web Interface / Director / and communication between them and Citrix farm. Understanding of SSL Certificate to perform the updates and renewal on Servers and NetScaler device. Good in understanding the various upgrade actions on Citrix Products (XenApp and NetScaler), Managing Firmware and software upgrades for VPX SDX Netscaler devices. Strong Knowledge in Citrix ADC (VPX, MPX & SDX) Knowledge on Load balancing, GSLB, and Content Switching, Installation, configuration, and administration of the major Citrix NetScaler components Proficient with Citrix XenApp version 7.x and higher including system design, install, administration and management Strong networking knowledge with understanding of all levels of the OSI stack Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director) Specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge. Active Directory Domain Services Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Tools Development-Software Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Citrix Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: IT Operations Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

JOB TITLE: Senior Lead Database Engineer - Devops DEPARTMENT: Infrastructure Platform Engineering REPORTING TO: Senior Manager – Database Solutions The Senior Lead Database Engineer is a technical authority on Database based projects and will provide production and development support for all LSEG BSL database applications. This includes design, deployment, migration, automation and operational support of critically important Oracle and SQL Server databases hosted on the Microsoft Azure platform. You will work closely with DB Design, Application and Cloud teams to build robust, scalable and secure databases environments in Azure using industry standard methodologies and ensuring these systems are maintained to these standards. The role involves designing and implementing the database strategies for backup and recovery, performance analysis, clustering, data management, user and developer assistance, and be a point of escalation. Also responsible for database connectivity using ODBC, JDBC or vendor specific architectures. Key responsibilities of the role: Leads projects’ priorities and outcomes. Evaluates new database features, emerging database technologies, and database reference architecture on premise and in public / private cloud. Contributes to defining company standards for infrastructure including servers, storage, networking, converged / hyper-converged infrastructure, and VMware technologies. Leads database technology strategies for migration, consolidation, replication, partitioning, backup & recovery, and prevention of data corruption. Leads development and maintenance of database designs, builds, patching and security capabilities using company tools and standards to improve the availability, scalability, latency, and efficiency of LSEG’s services. Assists Cybersecurity in maintaining an appropriate database security policy and evaluate applications to ‘police’ alignment to policy. Liaises with external vendors, application teams and business lines to determine database requirements / proposals for delivering maximum benefit to the business. Provides guidance in Business Continuity, High Availability, and Disaster Recovery strategies. Monitors and handles database resources to ensure optimum performance. Writes and reviews highly optimised and accurate code for LSEG database infrastructure and suggests improvements to existing code. Defines and maintains strategies for database management to include both manual procedures/spot checks and automated alerts. Provides mentorship and trains other team members on design techniques and coding standards, nurtures innovation and teamwork, and assists with complex critical issues. Assists Unix and Windows administrators to support applications requiring database expertise. Design, Develop, Deploy and Migrate responsibilities: Define standards for Database deployments Define data migration approaches Develop automation for database deployment and maintenance using DevOps tools and Infrastructure-as-Code (IaC) practices. Play a key role in solution design and implementation of database infrastructure (SQL Server) in Azure. Define and validate database migration plans from on-premise to Azure. Develop and maintain CI/CD pipelines specific to database. Ensure alignment with defined Database standards. Apply security standard methodologies and compliance controls for database access. Operations responsibilities: DB Platform Maintenance - Maintain the Database platform including Infrastructure, Code and Integrations to provide a robust database service to the application teams. Key behaviours and skills required to be successful in the role: Experience supporting business critical applications and servers in a multi data center/ multisite environment. Familiarity with IaC and DevOps tools and practices. Ability to develop automation to provision and manage SQL Server DB workloads on Azure. Automation DBA responsibilities SRE / DevOps (Python, Terraform, Ansible, Powershell Scripting / Bash / Korn Shell Scripting, GitHub/Gitlab, Bitbucket, Jenkins, Rundeck, Hashicorp Vault, docker, Kubernetes, helm charts etc.). RDBMS (Oracle, SQL Server, PostgreSQL etc). Azure, AWS (RDS and EC2) Cloud Database Skills. Extensive experience in Programming, Automation and DevOps. Familiar with Database Programming Languages: Oracle SQL and PL/SQL, SQL Server TSQL Scripting Other Requirements: Experience with Oracle (11g – 23ai), SQL Server (2008 – 2022), or Sybase ASE (15 - 16) would be very favourably considered. High Availability and Disaster Recovery with different replication technologies. Experience of working in the finance/banking sector would be an advantage. Advanced problem solving skills, able to think clearly under pressure and across technology boundaries. Able to prioritise work and present a clear list of tasks and time frames to management. Understanding of ITIL Service Framework. Familiarity with monitoring products. Optional Requirements: Experience with Delphix. Experience in Citrix, Web Development, Control-M, Service Now. Skills in Perl scripting and other Database technologies such as MySQL, MongoDB. Familiar with Distributed Transactions and Data Warehousing. Knowledge/Experience in using database migration tools Required Behavioural Skills: Strong persuading and influencing skills. Proficient communicator (verbal and written) at business and technical levels. Excellent problem solving skills. Able to work independently with minimal direction. Collaborate closely with various levels of staff within the organisation. Great teammate. Must be motivated to progress in the role. Self starter with the ability to plan and handle work efficiently. Pragmatic approach. Willingness to share experience / knowledge. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Responsible for Installation, configuration and troubleshooting of network products like Router, switches, load balancers, WAN Accelerators, WIFI, Cisco ACI, Cisco Meraki, SDWAN etc... As a Lead Administrator, you should be able to act as a Single point of contact for the technical issues in front of the customer management. Actively participate in all the Major Incidents. Ensure proper communication and quick resolution as a crisis manager. Responsible for performing Root Cause Analysis of Faults and providing corrective Actions Regular IOS updation and hotfixes Responsible for implementing best practice/hardening. Planning Major changes in the network and own the task till closure. Managing and monitoring of log files of cisco, Juniper, HP, Dell etc. network devices. Capacity planning of the network devices with proper recommendations. Providing Service Improvement Plans in the existing setup, identifying Risks. Preparation of Daily/Weekly/Monthly reports Escalation and coordination with service provider for issue resolution wherever required. Prepare and maintain Setup related documentation, operational and system documentation. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. providing training to L1/L2/L3 on new technologies and guiding/helping them with technical inputs. Should have minimum 6+ year’s hands on experience in various networking products such as routers, switches, wireless, load balancers, WAN optimizers etc. Good knowledge of TCP/IP stack routing, switching and subnetting. Expertise in Routing protocols like OSPF, EIGRP, and BGP. Expertise in HSRP/VRRP/GLBP and STP implementation. Knowledge of DNS, DHCP and related components. AAA, ISE, SNMP and other Router Management options. Experience in configuring Trunk, VTP, VLANs and complex switching architecture. Experience in implementing switch port security. Experience in configuring IPSEC/GRE. Able to work independently and efficiently on WIFI technologies (Cisco, Aruba, Rukus etc.) Develop and maintain architecture diagrams and documents. Well versed with load balancing technology, should have experience in either of BIG IP, Radware, citrix load balancers, array etc. Should be able to work on issues related to WAN optimizers like Riverbed, Silver peak etc. CCNP/CCIE certified. Knowledge of Firewall would be an added advantage. As per the Project Requirement. Working knowledge of CISCO DNA/SDA would be an added advantage Accepts Responsibility Team management Handle conflicts Integrity Commitment Judgement Organized Proactive ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Cisco Routing and Switching. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Network Voice Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

INTERNATIONAL VOICE / NON VOICE is must Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure. Show more Show less

Job Description : Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing. Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps. Daily Activities: Dealing with International clients and have proficient international client support Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users Route problems to internal I.M. support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud. Help in organizing and managing of the business applications that is installed on Azure VD / Citrix. ITIL Knowledge (Incident /Problem /Change Management). Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration Installed Application troubleshooting. Like MS office, outlook, Adobe, etc Windows OS troubleshooting Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues. Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues. Good knowledge on Windows Security Components (Certificates, Antivirus, VPN) Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer Good understanding on Windows Services, Configurations and Scheduled Tasks Demonstrate strong analytical, troubleshooting and problem solving skills Experience of working with ServiceNow for Incident management Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues Please share your updated resume to babasuneel.gorre@hcltech.com Show more Show less

Role & responsibilities Strong communication skills, oral and written . Respond to requests for technical assistance by phone, email, chat. Knowledge on Service Now ticketing tool 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones . In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom . Incident Management knowledge, experience with Turrets will be added advantage. Flexibility to work in rotational shifts and week offs. Preferred candidate profile Long term Contract role Perks and benefits Please share matching resumes to sangala.shravan@teamlease.com

Primary purpose of the role: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely, located within India. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Key Result Area Strategy, Planning, Acquisition & Deployment Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests. Show more Show less

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Test and evaluate network security systems and processes to eliminate problems and make improvements Provide engineering expertise in identification of process improvement and automation opportunities. Manage the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes AWS WAF, Imperva SecureSphere WAF, Incapsula WAFs, McAfee and Checkpoint IPS appliances, Fortinet Firewalls, Fortinet SDWAN, Checkpoint and Cisco FWs and more. Support Network and Systems Security, Capacity planning and management, Plan for Disaster Recovery, Contingencies and Business Continuity Actively seek out inefficient workflows and work with leadership to establish road maps to streamline or automate those workflows Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR Prepare Business Cases, deployment plans, migration plans, and detailed bills of materials in preparation for presentation to Leadership to review for new deployments Create executive and technical-level communications and to gain credibility/trust of internal and external customers Convey technical information/solutions to different audiences using whiteboards, presentations, or written communications in a workshop format Consult, assess, or audit, design, and interview stakeholders to resolve highly technical requirements Research and stay ahead of curve on emerging tools, techniques, and technologies Maintain deep current technical knowledge of Network, Network Security and Cloud technologies Provide direct support, including after hours for the global network as needed Qualifications 8+ years of validated experience in managing, provisioning, and designing network security technologies in a large globally diverse environment Expert-level hands-on configuration of networking equipment, management tools and network analyzers In depth experience managing Imperva WAF, Incapsula Cloud WAF, AWS Cloud WAF In depth experience managing Trellix IPS and Checkpoint IPS Proven experience writing detailed methods of procedure and maintain documentation including the creation of Visio drawings Demonstrated strong 'Consultative based mindset' with collaboration skill for uncovering unmet technology-based needs and translating the requirements into strategic solutions Network Automation experience with Python and/or Ansible Any WAF certifications. Expert level understanding and implementation of commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SONET, DWDM, SDWAN, WAN Optimization Experience of Layer 3 technologies, including - IPv4, BGP, OSPF, EIGRP, PIM, HSRP, DMVPN, NHRP, and GETVPN – is required Experience of Layer 2 technologies, including - Spanning-Tree, VLANs, QinQ, Dot1q – is required Experience of traffic prioritization technologies and techniques including – QoS, TOS, COS, LLQ, CBWFQ, WFQ, Shaping, Policing, MPLS-VPN QoS Experience of Cloud Networking technologies Operational experience with load-balancing technologies such as Citrix, VmWare Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. This is a hybrid remote/in-office role and reporting to Manager. This is individual contributor (Non-Managerial) role #LI-Hybrid Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Job Title: 3rd Line Network Engineer Location: Ahmedabad, Gujarat, India Shift Time: UK Shift Job Description To manage and own support tickets about existing customer services To design and implement changes as per the client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks. Responsibilities Regular communication verbal and written, with existing customers Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership and effectively manage support tickets for incidents, change, and service requests To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. Documented customer solutions – CMDB, Visio documentation, technical summary write-up DR/Failover Testing To provide support and mentoring to 2nd Line engineers Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects On-call rota out of hours for high-priority incidents Required Experience Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level In-depth knowledge of configuring and troubleshooting network security devices/protocols Ability to troubleshoot and isolate faults to identify root causes and bring to resolution Advanced knowledge of layer 2 and 3 protocols Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. Strong knowledge of OSPF and BGP in an ISP environment Proficient in packet capture and interpretation Familiarity with Cloud products such as Azure / Amazon AWS Experience working within a Managed Service Provider Environment. Minimum Basic experience with network automation/programing such as Ansible/Python Required Technical Skill Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series. Show more Show less

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve technical issues. - Implement system changes and updates as required. - Assist in the development and maintenance of technical documentation. - Collaborate with cross-functional teams to ensure seamless operations. - Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of IT infrastructure and systems. - Experience in troubleshooting and resolving technical issues. - Knowledge of network protocols and security principles. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Test and evaluate network security systems and processes to eliminate problems and make improvements Provide engineering expertise in identification of process improvement and automation opportunities. Manage the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes AWS WAF, Imperva SecureSphere WAF, Incapsula WAFs, McAfee and Checkpoint IPS appliances, Fortinet Firewalls, Fortinet SDWAN, Checkpoint and Cisco FWs and more. Support Network and Systems Security, Capacity planning and management, Plan for Disaster Recovery, Contingencies and Business Continuity Actively seek out inefficient workflows and work with leadership to establish road maps to streamline or automate those workflows Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR Prepare Business Cases, deployment plans, migration plans, and detailed bills of materials in preparation for presentation to Leadership to review for new deployments Create executive and technical-level communications and to gain credibility/trust of internal and external customers Convey technical information/solutions to different audiences using whiteboards, presentations, or written communications in a workshop format Consult, assess, or audit, design, and interview stakeholders to resolve highly technical requirements Research and stay ahead of curve on emerging tools, techniques, and technologies Maintain deep current technical knowledge of Network, Network Security and Cloud technologies Provide direct support, including after hours for the global network as needed Qualifications 8+ years of validated experience in managing, provisioning, and designing network security technologies in a large globally diverse environment Expert-level hands-on configuration of networking equipment, management tools and network analyzers In depth experience managing Imperva WAF, Incapsula Cloud WAF, AWS Cloud WAF In depth experience managing Trellix IPS and Checkpoint IPS Proven experience writing detailed methods of procedure and maintain documentation including the creation of Visio drawings Demonstrated strong 'Consultative based mindset' with collaboration skill for uncovering unmet technology-based needs and translating the requirements into strategic solutions Network Automation experience with Python and/or Ansible Any WAF certifications. Expert level understanding and implementation of commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SONET, DWDM, SDWAN, WAN Optimization Experience of Layer 3 technologies, including - IPv4, BGP, OSPF, EIGRP, PIM, HSRP, DMVPN, NHRP, and GETVPN – is required Experience of Layer 2 technologies, including - Spanning-Tree, VLANs, QinQ, Dot1q – is required Experience of traffic prioritization technologies and techniques including – QoS, TOS, COS, LLQ, CBWFQ, WFQ, Shaping, Policing, MPLS-VPN QoS Experience of Cloud Networking technologies Operational experience with load-balancing technologies such as Citrix, VmWare Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. This is a hybrid remote/in-office role and reporting to Manager. This is individual contributor (Non-Managerial) role Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Show more Show less