Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Minimum 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving technical problems. Your expertise in Citrix Virtual Apps and Desktop Administration will be essential in maintaining and optimizing the performance of virtualized environments. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and resolve issues within multiple components of the systems. Optimize the performance of virtualized environments using Citrix Virtual Apps and Desktop Administration. Collaborate with cross-functional teams to address technical challenges. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies and concepts. Experience in troubleshooting and resolving application and infrastructure issues. Knowledge of networking protocols and configurations. Familiarity with scripting languages such as PowerShell.-On-premise Citrix Virtual Apps and Desktops-Experience on PVS-Citrix Netscaler-Citrix Provisioning Services-Citrix UPM and FSLogix Profile Management-Hybrid cloud Azure hosted Citrix environments-Powershell Good To Have Skills:Experience with cloud platforms like Azure. Additional Information: The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Bengaluru office. A minimum of 15 years of full-time education is required. Qualification Minimum 15 years of full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Citrix Virtual Apps and Desktop Architecture Minimum 3 year(s) of experience is required Educational Qualification : 1 BE or equivalent2 Extensive technical knowledge on end user computing Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have Skills :Citrix Virtual Apps and Desktop AdministrationGood to Have Skills : Citrix Virtual Apps and Desktop ArchitectureJob Requirements :Key Responsibilities :1 Supporting and preserving the Virtual Desktop setup of the institution, which includes, the AppSense and XenDesktop, XenApp, and others2 Help in organization and management of the business applications3 Determining the increased cases received by the IT Helpdesk4 Improving and adjusting the Virtual Desktop system5 Design and implement platform security6 Taking part in upgrading and updating the systems applications, installing it with up to date descriptions Technical Experience :1 Providing technical assistance for all the servers, desktops, and services that apply business2 Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure3 Knowledge on creating Investigation, Metrics, Defining services4 Schedule meeting with stakeholder and present business use case and improvement5 Knowledge on creating Investigation, Metrics, Defining services6 Create dashboards and track value Professional Attributes :1 Ability to learn new technologies2 Good Communication skills3 Able to handle the team Educational Qualification:1 BE or equivalent2 Extensive technical knowledge on end user computingAdditional Info :1 Ready to work in shift 24/7 2 hands on experience in F5/NetScaler Qualification 1 BE or equivalent 2 Extensive technical knowledge on end user computing

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Service Delivery Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Seeking an experienced IT Service Delivery Lead with a proven track record for management and support of end-user computing services, including messaging & collaboration support, for a large enterprise environment. This role requires strong leadership, strategic planning, and technical expertise to ensure the delivery of high-quality services that meet the needs of the organization.Technical Proficiency:oExtensive knowledge of end-user computing technologies, including Windows, macOS, SCCM, Intune, Image management, Application packaging, mobile device management (MDM), citrix and AVD.oProficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, One drive, Zoom and Webex.oKnowledge of managing Experience management and Desktop engineering.oStrong understanding of network infrastructure, security, and cloud services. Roles & Responsibilities:oProven ability to lead Delivery of IT Managed services to large enterprises.oResponsible for managing the delivery of large, complex projects using appropriate frameworks. Collaborate with sponsors to manage scope and risk.oDrive profitability and continued success by managing service quality and cost. Proactively support sales through innovative solutions and delivery excellence.oCommunicate effectively with users, team members, and senior management.oAbility to present complex technical information to non-technical stakeholders.oStrong customer service orientation.oAbility to think creatively and innovatively to solve problems and improve services.oEnthusiasm for exploring new technologies and methodologies.oAbility to build and maintain strong working relationships with a variety of stakeholders.oNegotiation and conflict resolution skills.oEngage with multiple teams and responsible for team decisions. Additional Information: The candidate should have a minimum of 18 years of experience in IT Service Delivery. A 15 years full time education is required. Qualification 15 years full time education

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a talented, energetic, and experienced individual with a passion for Linux administration and cloud operations. With a strong foundation in Azure fundamentals, you excel in maintaining high-performance cloud environments. Your ability to communicate effectively, make practical decisions, and deliver agile goals sets you apart. You bring a wealth of experience in customer support, systems administration, and network operations, making you an ideal candidate for our team. You thrive in a dynamic environment, adept at multitasking and problem-solving, and you are ready to take on the challenge of ensuring the smooth operation of Synopsys Cloud. Your hands-on experience with UNIX system administration, coupled with your proficiency in scripting languages like Shell and Python, makes you a critical asset to our operations support team. What You’ll Be Doing: Design, automate, and support Linux systems and services in a 24*7 production environment.Work both independently and collaboratively to evaluate, recommend, and implement technical solutions that meet business needs.Collaborate with other technical teams to solve problems and continually evolve the technology landscape.Troubleshoot issues to identify root causes and help unblock the customer.Prepare and maintain comprehensive documentation of systems, standards, configurations, and procedures.Support day-to-day operations, including installation, configuration, maintenance, and troubleshooting of the engineering secure computing environment. The Impact You Will Have: Ensuring the high performance and reliability of the Synopsys Cloud environment.Contributing to the seamless operation and security compliance of our cloud infrastructure.Enhancing the efficiency and effectiveness of our technical solutions through continuous evaluation and implementation.Collaborating with cross-functional teams to drive innovation and solve complex technical challenges.Providing critical support and troubleshooting to maintain uninterrupted services for our customers.Maintaining up-to-date documentation to ensure consistency and compliance across our systems. What You’ll Need: Extensive knowledge of Linux operating systems and security patching.Experience in installing, monitoring, and administering Linux systems (Ubuntu and RHEL primarily).One or more Linux System Administrator Certifications.Proficiency with monitoring and logging tools.Strong programming/scripting skills in Shell/Python. Who You Are: Proficient in basic networking fundamentals, including TCP/IP, DNS, subnetting, and routing.Knowledgeable in networking for virtual machines, particularly regarding security and performance.Experienced with remote desktop software solutions, such as VNC, Citrix Xen server, and VDI.Solid understanding of infrastructure services like Kickstart, NFS, DNS, and DHCP.Familiar with Azure resources like VM, Network, NSG, and Blob Storage.Able to communicate technical concepts clearly to both technical and nontechnical users.Proven ability to work collaboratively in a dynamic team environment to resolve complex problems.Enthusiastic and capable of learning on the job. The Team You’ll Be A Part Of: Our team is dedicated to building, operating, and maintaining a high-performance Synopsys Cloud environment. We focus on ensuring smooth operations, compliance with security policies, and driving continuous innovation. You will work alongside a group of highly skilled professionals who are passionate about technology and committed to excellence. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.