781 Citrix Jobs - Page 29

Role Description Provide superior Level 2 application support for the CyberArk application and component suite across full spectrum of ITIL processes adhering to the Teams Key Operating Procedures (KOP), with the main focus on the application stability. Your key responsibilities Provide superior Level 1/2 app support for the CyberArk application and component suite across full spectrum of ITIL processes adhering to teams Key Operating Procedures (KOP), main focus being on stability. Act as a leader, managing and developing local staff, interfacing with key local stakeholders and be involved in setting the direction of the local and wider global team Diligently monitor incoming support tickets, e-mails, calls and chats, taking great care in responses and owning all items till resolution. Key focus on Knowledge and Training ensuring new and helpful information is continually captured, documented, and communicated benefiting the entire team. Gain detailed knowledge of all supported applications business/operations process flows, and an applications architecture and hardware configuration. Ensure timely delivery of key data feeds within SLAs. Consistently achieve maximum availability (up time) for critical application functionality. Understand Incident impact and urgency, putting together and delivering prompt detailed communications to key stakeholders on resolution progress. Managing Incident troubleshooting through to resolution, setting up and leading conference calls and group chats, escalating promptly where required pulling in all essential personnel. Conduct post-mortems of Incidents and track preventative measures through to implementation, ensuring lessons learnt are documented and adhered to going forward. Review Change Requests and understand their wider impact, ensuring all mandatory information is present and testing has been performed, and that suitable back out plans are in place. Put in place new and enhance existing monitoring using monitoring tools to proactively detect and alert to application issues. Work with Program managers and Engineering teams to onboard application support for new applications, estimating support work load and rolling out support services. Lead regular reviews of all open production issues with Engineering and Program teams and push for updates and resolutions to outstanding tasks and reoccurring issues. Mentor and guide junior members and offshore (L1) team members to develop and improve their capabilities. Interface with and communicate to senior managers at their level, giving presentations on the work the team is carrying out Approach support with a proactive attitude, working to proactively improve the environment before issues occur. Weekend coverage needs to be considered on a Rota basis. Your skills and experience 5+ years working experience in a financial institution providing IT support and dealing with business users, with further experience of leading small teams and rolling out new initiatives Self-motivation and willingness to continual learn and improve both soft and technical skills Automation mindset, looking to continually reduce, automate, or eliminate all manual tasks and effort Getting things done in large organizations understanding of where to use processes and how to build and operate a network. "Change Agent", ability to obtain results through influence. Work across countries, regions and time zones with a broad range of cultures and technical capability Good written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills Experience working with virtual and global teams / Intercultural awareness Mentor and guide junior members and offshore (L1) team members to develop and improve their capabilities. Ability to manage ambiguity, risk, and changing direction of projects and strategies. A key requirement is a very strong technical background with proven in-depth CyberArk and Windows Server OS knowledge. 5 or more years working with CyberArk on prem EPV, CPM, AIM, PSM, PSMP, password automation, security policies, safe and accounts onboarding, BAU and troubleshooting. Must be hands on with technologies like UNIX (Linux/Solaris), Oracle SQL/ PL*SQL, with 5 or more years experience across multiple OS, Platform and Application versions. and will be required to login to the servers and perform troubleshooting issues. Good knowledge of at least several of DBs core technologies: Windows, Microsoft Clustering, Active Directory, Citrix, VMware, DFS, VB, Windows based application installs, NetApp Filers, Oracle, Unix, Sybase, MSSQL, Networking, Truesight Bladelogic, LDAP, Kerberos, RSA. Experience of locking down access to servers, using Microsoft Group policies, scripts or any other methods. A good understanding of Microsoft Terminal Server. A good understanding of the following technologies: ArcSight, IBM TSM client and Backup technology, Symantec Enterprise Anti-Virus and HP Insight Manager Console Experience with using Python/Perl/ Shell scripting, as well as ability to write SQL to extract data in Oracle/SQL Server databases. Exposure to security tools preferable Splunk, Tanium, Guardicore, SIEM technologies and exposure to configuring Event management tools like Geneos (ITRS) Working knowledge of incident tracking tools (i.e. ServiceNow etc.) Working experience in Cloud based platforms Experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Experience of end-to-end Level 2 production support and good overview of production support. Investment Banking Experience is preferable. Experience of run-book execution. Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Small scale people management experience, and working with offshore vendor teams Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) Desirable: CyberArk Defender PAM, CyberArk Sentry PAM certifications and Microsoft Certified Windows Server Hybrid Administrator Associate certification. ITIL Foundation Certificate.

Role & responsibilities : 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-5 years of previous experience in IT helpdesk 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc. Preferred candidate profile Excellent Communication Skills Technical knowledge Immediate joiners preferred NOTE :- Freshers are only eligible for Pune and Bangalore Location.

Role & responsibilities : 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-5 years of previous experience in IT helpdesk 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc. Preferred candidate profile Excellent Communication Skills Technical knowledge Immediate joiners preferred NOTE :- Freshers are also eligible. Interested candidates can also share their resumes at 9740392870 with the subject line "Service Desk( Your Location)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Application Virtualization Engineer (L3) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Application Virtualization Engineer(L3) may also contribute to / support on project work as and when required. What you'll be doing Job Description Desired Skills : Min 8 to 12 years of experience in managing and maintaining Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS) Expertise on Citrix Cloud Expertise on VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix Certification: CCA-V / CC-VAD-CC /CCP-V Job Description : Experience in administering and supporting Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS) Experience in administering VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix Daily maintenance and troubleshooting of the servers in Citrix Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task) Make architectural and operational recommendations applying updates to the Citrix environments Maintenance/monitoring/upgrading/troubleshooting Supports applications, hardware, operating systems and network infrastructure Configuration, deployment, proactive monitoring and maintenance of EPIC-related tasks Following vendor and Epic best practices for hardware and software configuration Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties Good technical knowledge depth on MS Operating System Good experience on VMWare Horizon 8.x Good Experience on Active Directory GPO related tasks Azure Knowledge Required proven experience in managing public cloud environments, particularly with platforms such as AWS, Azure, or Google Cloud Platform. Managing and maintaining the cloud infrastructure to ensure optimal performance, availability, and scalability. Implementing and overseeing cloud security measures, including identity and access management, network configurations, and data protection. Monitoring cloud services and resources, analyzing system performance, and making recommendations for improvements. Automating cloud operations and workflows using scripting languages and automation tools like Terraform, Ansible, or AWS CloudFormation. Strong knowledge of cloud services, architectures, and deployment models. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Knowledge on Outlook Configuration , PST, OST, Profile recreation in Outlook Printer & scanner configuration Basics of Networking, Active Directory, VPN, Citrix, Software Installation OS installation Windows 10 & Windows 11 Basic L1 Knowledge Required Candidate profile Position: Desktop Support Notice Period: Only Immediate to 30 Days candidates are preferred. Work Mode :WFO Share resume on chetan@peshr.com / 9372025097

Outstanding Business Development Manager with 9 to 15 years of experience and at least five years in a leadership role. We are looking to appoint a highly motivated Enterprise Software Business Development person with experience in developing partnerships and alliances and selling to the top of the mid- market and large Global System Integrators and International Consulting Companies. Focus will be to sell the companys solution in partnership with these firms to end customers in North America, Europe, ANZ and North Asia. This is a great opportunity with a fast-growing software company. We seek an outstanding new business hunter that wants an opportunity for career growth and the chance to succeed within an entrepreneurial and innovative organization. Role : Create your own opportunities and manage your pipeline. Your focus will be new business, but you will also be the contact person for existing global partners. Expand business with existing partners. Reporting to: Head Partnerships & Alliances. Location : Candidate can work from home in Delhi NCR Product : The Companys product is a market leading IT performance monitoring and management solution, which is already used by hundreds of customers including global corporations, government bodies and medium size enterprises across the world. It has won numerous industry awards and provides a combination of features not matched by any other vendor, giving it a unique sales proposition. Responsibilities: Build a consistent and growing revenue stream by partnering with Global System Integrators and Consulting companies, ensuring that the companys products are bundled with the offerings of these companies. Achieve and exceed quarterly targets for Sales Revenue and Partner acquisition. Identify potential Partners and profile the organisations to qualify their suitability Use phone calls, meetings, presentations, etc., to build Partner interest and develop plans to secure Agreements with them. Organise appropriate product sales and technical training for Partners to ensure they can be successful. Co-ordinate sales activities with Partners and support their sales processes to ensure they are actively promoting the Companys solutions to their end users and closing business. Organise the companys consulting resources to support Partners pre-sales technical activities. Ensure effective prospect communication and follow-up by documenting all designated calls-to-action, follow-up dates, complete profile information, lead source, and prospect interaction in the CRM system (Salesforce.com). Develop a solid working knowledge of the Companys products, the problems they solve and the benefits they provide to potential customers. Develop strong knowledge of industry trends related to the Companys solutions. Desired Skills & Experience: 9-15 years experience of selling enterprise software, ideally workspace and server virtualization solutions or infrastructure software. Must have worked for a global system integrator or must have been in a business development role for a global product company partnering with global system integrators. Track record of consistently meeting and exceeding sales quota Proficiency in prospecting, qualifying, developing, managing, and closing business with B2B sales cycles. Knowledge of Citrix and VMware technologies. An ability to work independently but within a team-oriented organisation. Excellent communications skills. Ability to make a positive connection with people in person, by phone and in on-line sessions. Ability to understand partners business needs, qualify opportunities and handle prospect objections. Strong personal organization, multitasking, and time management skills Good spoken and written English language skills.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Microsoft Windows Desktop Management Good to have skills : Microsoft 365, No Technology Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. You will be responsible for ensuring smooth operations and efficient management of Microsoft Windows Desktop Management. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure smooth operations and efficient management of Microsoft Windows Desktop Management. Provide expertise and support for Accenture people and businesses globally. Manage and maintain Microsoft Windows desktop environment. Troubleshoot and resolve desktop-related issues. Collaborate with cross-functional teams to implement desktop management solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Microsoft 365. Strong understanding of desktop management principles and best practices. Experience in deploying and managing Microsoft Windows operating systems. Knowledge of desktop virtualization technologies such as Citrix or VMware. Familiarity with endpoint security solutions. Excellent troubleshooting and problem-solving skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. This position is based at our Gurugram office. A Graduate degree is required. Qualifications Graduate

Role & responsibilities 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Deal with and resolve helpdesk requests Preferred candidate profile 1-5 Years of experience can apply Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. Perks and benefits Cab Facility Competitive Salary Additional Shift Allowance Medical and Life Insurance PF and Gratuity Eligible Candidates are requested to share their CV in 9740391528 with Subject Line - SD Regards, Ekata Datta

Role & responsibilities 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Deal with and resolve helpdesk requests Preferred candidate profile 0-3 Years of experience can apply Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. Perks and benefits Cab Facility Competitive Salary Additional Shift Allowance Medical and Life Insurance PF and Gratuity

1. 12+ Years’ experience supporting various versions of Citrix XenApp 6.5, XenDesktop 7.x, Citrix Secure Gateway, Citrix Web Interface, Citrix Edgesight, Citrix Director 2..Citrix Certification (CCA-V/CCP-V) and Microsoft Azure (AZ-103/AZ-900) Required Candidate profile Pls share your CV at jatin@smrd.in

Role & responsibilities Strong communication skills, oral and written . Respond to requests for technical assistance by phone, email, chat. Knowledge on Service Now ticketing tool 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones . In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom . Incident Management knowledge, experience with Turrets will be added advantage. Flexibility to work in rotational shifts and week offs. Preferred candidate profile Long term Contract role Perks and benefits Please share matching resumes to sangala.shravan@teamlease.com

Role & responsibilities Overall 5 in IT Infrastructure experience with minimum 4 years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft) Proficient in Desktop & Server Virtualization. Xen Desktop, XenApp Xen Server implementation and configuration Basic understanding on storage and connectivity fundamentals. Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix of it. Document RCAs of major incidents. Prepare POA and implement major changes in infra. Work on incident \ issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM. ITIL Aware (specially around Incident /Problem /Change Management) Good team player and able to mentor L2 & L2 team. Manage SLA and Availability of Service Preferred candidate profile Perks and benefits

Job Area: Information Technology Group, Information Technology Group > IT Networking General Summary: Should work in a 24x7 rotational shifts, supporting global Network operations. Should support a heterogenous global network infrastructure consisting of Routers, switches, Data Center Networking gear, Load balancers etc. Should have experience working on Cisco, Aruba, Arista DC Networking, Citrix NetScalers Should have awareness and experience in Monitoring/observability tools like Datadog, Splunk, CAPM. Should also participate in daily operational duties such as:responding to support requests and troubleshooting service problems or outages Perform upgrades, new installations, enhancements and configuration changes as needed. Should have expert skills in Routing & Switching Technologies. Develop and maintain documentation, perform upgrades, installations, enhancements, configuration changes, troubleshooting, monitoring, and other operational responsibilities. Adhere to corporate change management policies and practices and serve as liaison between service groups, customers and IT management to coordinate service impacts. Develop and maintain documentation Assist in the deployment of Network across the Globe. Able to work as part of a virtual global/regional team with cultural and language differences. Supporting a broad range of projects, from enterprise-wide initiatives to localized solutions that may span across multiple departments or functions. Interfacing with other IT groups or internal business units to gather requirements or present solutions that meet business objectives/initiatives. Understanding of IT networking architectures and implementations 4 to 5 years of Experience in Core Networking Skills ( LAN/WAN/Data Center/ Load balancers). Excellent communication skills, both verbal and written. Must have Prior solid Experience in handling L2, L3 Network issues. 3+ years of working experience configuring Cisco IOS and/or NX-OS network equipment Knowledge and experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, QoS, vPC/MLAG/CLAG, VXLAN, Network Access Control, 802.1x. Experience and expertise with TCP/IP operations and troubleshooting. Experience with individual, group and vendor-assisted troubleshooting. Experience working in large scale IT operations and high-risk networks. Familiarity with Python and Ansible automation for networking Experience with Ansible and/or Python automation for networking CCNP Certification. Good Experience supporting and implementing Campus and Data Center Networks. Minimum Qualifications: Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems). OR 1+ year of Networked Systems-related work experience with a Bachelor's degree in a non-technical field. OR 3+ years of Networked Systems-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

CITRIX ARCHITECT - JD Position : Citrix Architect Location : Hyderabad / Bangalore Opportunity: Full Time Exp : 13 - 16 yrs No.of Positions: 1 No.of Interviews: 2 Internal + 1 Client Mandatory Skills : Citrix Administration Troubleshooting Netscaler ITIL XenApp / XenDesktop Stakeholder Management Problem / Change Management Responsibilities : Design and Architecture : Lead the design of Citrix solutions (XenApp, XenDesktop, Netscaler) to meet business and technical needs. Technical Documentation : Develop and document detailed designs, including high-availability, disaster recovery, and scalability strategies. Stakeholder Collaboration : Collaborate with stakeholders to understand and translate business needs into technical requirements. Citrix Administration : Over 8 years of experience in Citrix administration, including troubleshooting and optimization. Leadership : Provide technical leadership and expert guidance on enterprise-wide Citrix infrastructure. SLA Compliance : Ensure compliance with service level agreements (SLA). Citrix Virtual Apps/Desktops : Strong troubleshooting and implementation experience with XenApp, XenDesktop, and XenServer. Citrix ADC & Related Tools : Exposure to Citrix ADC, Gateway, SD-WAN, Web App Firewall, and Application Delivery Management. Infrastructure Optimization : Proven skills in optimizing Citrix infrastructure for performance and efficiency. Provisioning and Machine Creation Services : Expertise in Citrix Provisioning and MCS (Machine Creation Services). Upgrades & Patch Management : Experience with Citrix upgrades and patch management. ITIL Alignment : Evolve and implement best practices aligned with ITIL frameworks. Vendor Management : Experience in managing vendor relationships. Incident/Problem Management : Expertise in managing incidents and problems, performing troubleshooting, root cause analysis, and remediation. Trend Identification : Establish processes to identify incident/problem trends and implement measures to prevent them. Documentation & SOPs : Create and maintain technical documentation and Standard Operating Procedures (SOPs).

Role & responsibilities As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Deal with and resolve helpdesk requests Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles Open to working in a 24x7 environment with rotating shifts and rotating weeks off Preferred candidate profile Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Demonstrated problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Self-motivated achiever who gains satisfaction from providing excellent customer service Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. Perks and benefits Transport Facility Shift Allowances

Problem solving Capability in Cisco router and switches, Juniper, Security Devices, Citrix Netscaler, SDWAN, Ironport, Aruba Access Points and Controller. Experience in configuring Trunk, VTP, STP, RSTP, VLANs, IPSEC/GRE. Required Candidate profile Exp: 5+years loc: Mumbai np: 15 Days ankitapisal@peshr.com/9004076848

This position reports to Senior Designer Your role and responsibilities In this role, you will be a specialist in Engineering tools implementation, integrations, maintenance and support, with a focus on Windchill, Teamcenter Product Lifecycle Management (PLM). The role requires expertise in leveraging REST APIs and middleware solutions like Mulesoft to achieve seamless tool integration. A strong understanding of business processes and workflows is essential, as this role will ensure that systems are designed to optimize and align with organizational goals and business processes. In addition to the above, a strong understanding of change management control, as well as interchangeability concepts in engineering is essential. The work model for the role is: #LI - Onsite This role is contributing to the Motion Large Motors Generators Division in Vadodara, India. You will be mainly accountable for: o Administer and maintain engineering tools, including Windchill Teamcenter PLM. o Evaluate, implement, and upgrade engineering software tools as required o Implement (and potentially even design) integrations between engineering tools and enterprise systems using REST APIs or Mulesoft middleware. o Collaborate with cross-functional teams to define integration requirements and ensure successful implementation. o Analyze (and document) existing business processes and workflows and conduct fit gap analysis to understand requirements for further tailoring of global solutions to local needs. o Implement workflows in engineering tools to enhance productivity and compliance. Develop additional workflows for local solutions. o Work closely with engineering, IT (i.e. PLM community), and business teams to understand requirements and deliver tailored solutions. o Provide technical guidance and support to stakeholders during implementation and post-deployment phases. Qualifications for the role o Bachelor of Engineering in Mechanical, Electrical, Computer Science, or IT. o 5-10 years of experience in Engineering tool design and management. o Strong skills in Developer/Data Architecture and Platform technologies. o Proficiency with Citrix and SQL Server. o Experience with application syntax (Pascal, SQL) and logic development. o Expertise in Auto LISP programming and Common LISP programming. o Knowledge of Microsoft COM Automation/ActiveX REST APIs or Mulesoft middleware. o Experience with ITK, C++, and Java Plugin customization and deployment in RAC and AWC environments.

Job Description - Identification of opportunities followed with project execution to meet the agreed targets with clients - LEAN Six Sigma and Digital Transformation Project mentoring- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external) - Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc. - Conduct Lean Six Sigma trainings Qualifications - Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications) - Language proficiency (English) - Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.- Excellent knowledge of Excel, Word, Power point & Minitab. - Certified Greenbelt/Blackbelt - Project management and design thinking practioner- P&C Insurance experience - Action and results oriented, self-driven person, analytical and structured, quality focused and adaptable Job Location Cookies Settings

The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.Key tasks include:- Work with other Network Engineering teams for knowledge transfer of new product/technologies- Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift- Help provide solutions when working with customers to identify and remediate issues on the network- Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally- Directly create documentation, and provide oversight and peer review of change control documents written by other team members Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 7-15+ years of experience working directly with customers 7+ years of working on large scale service provider networks 5 years routing and switching experience CCNA or JNCIA Preferred technical and professional experience Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB Experience with both Windows and Unix (Linux/FreeBSD) servers Exposure to global network design and management Experience with virtualization technologies such as VMWare, Xen, KVM Great communication and soft skills Solid experience creating technical documentation for current and future state network support needs * Skill in troubleshooting, problem identification and resolution of networking issues * Ability to both work independently as well as in a team environment * Ability to organize and prioritize multiple work assignments Network protocols/technologies:Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing Network hardware:Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc. CCNP, JNCIS or JNCIP

How is this team contributing to vision of Providence? CTS (Clinical Technology Services) team focuses on providing services & operations support for Providence applications, portals, services, and platforms spanning across various technical stacks and supporting multiple business process ticket management for both Clinical and Non-Clinical Services. RSD (Remote Services Delivery) team within CTS provides remote support including phone, chat, and tickets submitted using a self-service portal. What will you be responsible for? At the highest level your job will be to improve the end users support experience and reduce support costs through optimization. Thinking creatively to identify and reduce high volume ticket drivers and partnering with engineering to resolve these issues. Thinking creatively to identify opportunities to transition support from engineering to the initial support representative Collecting and analyzing data from various sources and using that data to make proposals to solve identified opportunities. Partnering will support team managers to: Listen to concerns and help drive process improvements. Identify and communicate opportunity areas and understand how our team can help them succeed. Measure success Understand the business environment and propose change not previously considered. Partnering with engineering teams walk through identified ticket drivers, advocate to prioritize engineering improvements, listen closely to understand what engineering can do to help resolve, and follow up to ensure action. Managing multiple projects in parallel including: Coordination, tracking, and managing priorities across multiple stakeholders and limited resources. Identification of risks to level of support, volume spikes, and possible project delays Creating project plans including roadmaps and meeting target delivery dates Regular status reporting on projects with leadership. What would your week look like? Leverage data to find trends in support ticket volumes. Clearly articulate business problems to business and engineering teams including charts, graphs, ticket examples and proposed solutions. Meet with various teams across the enterprise from business to engineering to track progress on various initiatives and collaborate to propose new initiatives. Plan releases across multiple teams including considerations for training, communication, other projects running in parallel and external factors that might impact the support team. Who are we looking for? Required: Able to work during standard US working hours from 8am to 5pm PST. Bachelor’s degree in computer science or related field 12-15 years of experience in the computer field in a variety of roles including engineering, Project/Program management, or Data Analysis. Required: MS Outlook, Word, Excel, MS Teams Required: Excellent interpersonal, verbal, and written communication skills Highly desired: Microsoft SQL Good to have: Background in Customer Experience, Service Now, Power BI, Citrix, Nexthink. Providence’s vision to create ‘Health for a Better World’ aids us to promote individuality, diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunity regardless of race, religion or belief, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law.We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Health is a human right

Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Qualifications Only Non Technical Graduates Fresher or 1 years and above Experience with in BPO with specific to Travel, Insurance, Utilities or Customer Support domain will be an added advantage and Experienced candidates will be considered for Sr. Associate roles. System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications Language proficiency (English) - Good/ Excellent

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting. vii. Team player mentality, collaborative, self-learner and self-motivated. viii. Good understanding of English and good communication skills are a must. ix. Strong customer service skills and focus on ownership throughout the resolution process. x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. xi. For our Asia language support team, hours of operation would match with region of support based on language spoken. b. Preferred Qualifications i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years. ii. Experience in high-level customer support or VIP support roles. @Sachin @Praveen Please allocate in Ciepal

The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key tasks include: - Work with other Network Engineering teams for knowledge transfer of new product/technologies - Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift - Help provide solutions when working with customers to identify and remediate issues on the network - Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally - Directly create documentation, and provide oversight and peer review of change control documents written by other team members Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2 or more years of experience working directly with customers 2-4 years of working on large scale service provider networks 2 years routing and switching experience CCNA or JNCIA Preferred technical and professional experience Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB Experience with both Windows and Unix (Linux/FreeBSD) servers Exposure to global network design and management Experience with virtualization technologies such as VMWare, Xen, KVM Great communication and soft skills Solid experience creating technical documentation for current and future state network support needs Skill in troubleshooting, problem identification and resolution of networking issues Ability to both work independently as well as in a team environment Ability to organize and prioritize multiple work assignments Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc. CCNP, JNCIS or JNCIP

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Micro Focus LoadRunner Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Micro Focus LoadRunner. Your typical day will involve working with the development team, analyzing application requirements, and developing and executing performance test scripts. Your typical day will involve working with LoadRunner, conducting load testing, and analyzing results to ensure application performance and reliability.Microfocus Load Runner (Please explicitly call out in the JD -> Resource needs to have experience in Citrix protocol and performance testing Citrix applications.) Roles & Responsibilities: Design, develop, and execute load testing scenarios using Micro Focus LoadRunner. Analyze load testing results and provide recommendations for application performance improvements. Collaborate with cross-functional teams to identify and resolve application performance issues. Develop and maintain load testing scripts and scenarios for various applications. Professional & Technical Skills: Must To Have Skills:Proficiency in Micro Focus LoadRunner. Good To Have Skills:Splunk and AppDynamics Experience in load testing complex application. Developement of complex custom scripts to handle different logics. Experience in performance testing Citrix applications and citrix protocal scripting in LoadRunner Strong understanding of software testing methodologies and processes. Experience with test management tools such as JIRA or HP ALM. Additional Information: The candidate should have a minimum of 4 years of experience in Micro Focus LoadRunner. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality software solutions. This position is based at Chennai/Mumbai office. Qualification Graduate

Articulate the benefits of Menlo Security solutions for both technical and non-technical audiences. Research technical requirements of an opportunity to scope and architect a solution that meets the customer s needs. Understand the customer s business drivers and how to map these to a Menlo Security solution that meets both their needs and budget. Lead Proof of Concept engagements on regional sales opportunities. This includes deployment and configuration of Menlo Security services or software, training individuals on the use of Menlo Security solutions, act as an interface between the Sales organization and technical staff to resolve outstanding issues. Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering. Work closely with regional Menlo Security Partners to enable partner self-sufficiency and drive partner-led opportunities. Work closely with customers to grow and expand the implementation/integration of Menlo Security products. Requirements Bachelor Degree or Masters Degree in Computer Science or related discipline or Equivalent Experience 5+ years pre-sales experience in the computer networking or security space. Must be fluent in both written and spoken English and Chinese to effectively articulate Menlo Security s solutions. Excellent knowledge and experience with a wide variety of IT technologies and security solutions. Day-to-day operations and interactions will involve the following focus areas: Web Proxy Technologies Malware Analysis - Static, Delta, and Dynamic / Runtime approaches Host-based Forensics and Windows Internals Network Forensics - Packet Capture and Analysis Email Security and Email Flow - Exchange / Domino, Cloud Solutions, AV and Anti-SPAM products Incident Response - Workflow procedures, evidence gathering, chain of custody handling Sandboxing - Open Source and Commercial solutions: GFI, Cuckoo, Sandboxie Network Engineering - the OSI model, IPv4/6, Routing, Switching, DNS, VLANs and Subnetting, Taps, Load Balancers Network Security - Firewalls, IDS / IPS, HTTP/SSL Proxies Enterprise Architecture - Active Directory, SCCM, LDAP / RADIUS / TACACS+, 2-Factor Auth. Virtualization Technology - VMware, Citrix, Virtual Desktop Infrastructure Overnight travel throughout the region is required. Additional Qualifications Strong leadership skills with the ability to independently prioritize and execute project tasks in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team members. Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of Menlo Security products and solutions. Understand and be conversant about Menlo Security competitors, their solutions, strengths, weaknesses, opportunities and threats.