781 Citrix Jobs - Page 28

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Specific Tasks Cooperation with the German, Malaysian and Indian SAP B1 and SAP Basis team Continuous improvement of application performance and availability Planning and execution of SAP B1 Software installation/upgrades Planning and execution of SAP B1 add-ons and technical features installation/upgrades/rollouts Creation and maintenance of system relevant documentation Monitoring, troubleshooting and support of the SAP B1 system infrastructure Requirements A Bachelor's / Masters degree in Computer Science or Information Systems or equivalent combination of experience and education 3+ years of relevant experience Good knowledge in Windows Server and SQL Server Good knowledge in SAP B1 for SQL Knowledge in Standard Microsoft Office Applications Preferred knowledge of: SQL, C#, XML Preferred knowledge of: VWware vSphere , PRTG, Citrix, JIRA, Confluence Ability to work effectively under pressure and multi-task in a fast paced, dynamic environment Creative and innovative thinking in terms of requirements and solutions with the willingness for constant training and improvement Proficient in spoken and written English

Position Summary We are looking for a skilled Performance Engineer with 38 years of QA experience, specializing in LoadRunner-based performance testing, to join our dynamic team. Key Responsibilities: Design, develop, and execute performance test scenarios using LoadRunner. Conduct load, stress, and scalability tests to identify system limitations. Set up and configure test environments mimicking production setups. Monitor system performance using tools like Dynatrace/Grafana. Analyze test results and identify bottlenecks and performance issues. Prepare detailed performance reports and actionable recommendations. Collaborate with developers, QA, and other stakeholders to address issues. Recommend performance improvements and architectural enhancements. Stay updated with industry best practices and tools. Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or a related field. 38 years of QA experience with strong performance testing focus. Hands-on expertise in LoadRunner (HTTP/HTML, Web Services, Citrix, etc.). Understanding of performance testing concepts & methodologies. Scripting knowledge (JavaScript, C, Java) is a plus. Experience in test environment setup and management. Strong analytical and problem-solving abilities. Excellent communication skills and team collaboration mindset.

Lead Consultant Windows System Admin Location– Hyderabad Notice Period - Immediate/Max 30 days Shift – Rotation Work Mode – Hybrid Salary: 20LPA Experience: 4-7 years Windows Systems Administrators, are responsible for installing, managing, and upgrading Windows-based systems and servers within a company. They are also responsible for managing data security, configuring user access, and maintaining the stability of the system. Responsibilities : • Excellent Hands-on experience on Citrix, Windows & VMWare. • Experience in managing & troubleshooting Citrix Virtual Apps & Desktops platform • Hands-on experience with PowerShell and Office 365. • Configuration of servers, operating systems administration, hardening, load balancers • including but not limited to management of users, processes, resource contention, preventive. • Maintenance and management of updates & patches to ensure that the system is properly updated. • Re-installation in the event of system crash/failures • Periodic health check of the systems, troubleshooting problems, analyzing and implementing. • rectification measures • Implementation and maintenance of standard operating procedures for maintenance of the • infrastructure • Management of the usernames, roles and passwords of all the relevant subsystems, including, but not limited to servers, applications, devices, etc. • Implementing security on the Internet and Intranet • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery • Install and upgrade computer components and software, manage virtual servers, and integrate. • automation processes • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. • Install and configure software and hardware. • Manage network servers and technology tools, Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages, Ensure security through access controls, backups and firewalls. • Upgrade/ patching of systems with new releases and models time to time. • Maintain code repository server and access configuration. • Maintain cloud infrastructure, application, and database backup. • Configure and Maintain Server scaling and High Availability & Disaster Recovery • Web / Mobile Application release management activities on staging and production server • Managing and deploying Azure solutions • Troubleshooting and resolving Azure services-related issues • Configuring Azure services to meet the needs of the organization. • Designing and managing swap space in the cloud environment • Maintaining azure profiles and subscriptions • Setting up private and public cloud environments • Balancing and deploying workloads • Implementing and managing cost-effective cloud systems Minimum Qualifications: • Bachelor's degree in Computer Science, Information Security, or a related field. • Relevant experience in Windows Sysadmin in on prem and cloud environment. Preferred Qualifications/ Skills: • Microsoft certified System Administrator. • Fluent English, oral and written. • Strong Analytical Thinking If interested, Kindly send your resume on nitish.sethi@portraypeople.com or call on 9971830840

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

The CITRIX environment Expert - Level 3 will be part of Safran Aircraft Engines System team inside Safran Digit organization. Team will be located in Mumbai and is estimated to 6 people. Reporting to Safran Digit CITRIX environment Tech Lead for SAE, the CITRIX environment Expert - Level 3 will be in charge to perform complex operations, and resolve Priority 1 incident. He will also support CITRIX environment Expert - Level 2 on their day to day activities. Role & responsibilities 1. Manage Operating on CITRIX environment standard and complex operations and changes. Act as Lead engineer on CITRIX environment incidents 2. Provide tech support to Level 2 and others Level 3 team members 3. Coordinate support activities with external support, On-Site Support team, and Safran internal support team 4. Be first point of contact for all incident. Analyze, diagnose, propose and implement technical solutions to restore the service 5. Participate to CITRIX environment implementation project such as new application, new system, new equipment, capacity evolution or obsolescence 6. Perform problem management, root cause analysis and record solutions in the knowledge base Interested candidate share their profile on jyoti.mehra@safrangroup.com with CTC & Notice period details

Hiring for Technical support voice for B2B campaign Min 1year+ Experience required in Technical process Knowledge of Active directory, Networking UG/ GRAD/ DROPOUT Can apply LOCATION-Gurgaon(wfo) 24*7 shifts CALL/ WhatsApp@Aarav 7827642775 Required Candidate profile Grad/ UG/ Dropout notice period should not be more than 15 days Excellent communication skills required Technical knowledge regarding Networking like DHCP, DNS, FSMO, EXCHANGE SERVER, Active directory Perks and benefits work from office medical insurance incentive cabs

For our business, for clients, and for you Key duties and responsibilities Implement the overall QA Policy & Strategy for allocated projects within the allocated Apex QA team, supporting the drive for increased QA Automation. Act as Deputy Management Representative for the QA Test Lead in their absence. Write & Implement the Project Test Plans that will take the project team through an end-to-end journey to prove successful deployment and implementation. Define, execute, and analyse test cases (manual & Automated) collaborating with the team to validate the achievement of acceptance criteria. Ability to prioritise tasks and be able to provide direction and mentoring for QA Analysts. Conduct review meetings to share test case status, discuss concerns and risk items, drive comprehensive test coverage, and assure general team alignment. Track defects and bugs using the defect tracking system, track resolution progress and validate resolutions once submitted. Provide clear and concise test progress reporting that is reflective of test program status. Where working with newly acquired Companies good client relationship skills are required to manage the UAT QA lifecycle with the client QA and/or business team. Ensure QA process and methodology are applied at all stages during SDLC. Participate in requirements/design reviews with Product, Business Analysts and Development teams to assure that the product under development meets requirements and is tested efficiently. Perform requirements reviews and traceability analyses to assess test coverage. Support the required tests that will demonstrate successful deliverables from internal and external parties. Monitor QA activities, test results, defects, root cause analysis and identify areas needing improvement. Progress and status reporting on a regular basis on overall Quality and Test phase metrics. Evaluate and escalate potential risks and issues that may adversely affect quality, schedule or budget. Actively participate in lessons learned sessions to help improve QA process Experience and skills: 6+ years of QA experience working on complex projects 2+ years owning QA Projects Experience in QA best practices and processes implementation. Experience in both Waterfall and Agile, BDD, Dev Ops testing methodologies. Experience of using Automation tooling and Automation frameworks. Experience in running UAT exercises with globally dispersed teams. Good understanding of cloud (Azure) technologies, infrastructure, networks, firewalls & Citrix. Good knowledge of Jira or similar test management tools (incl. Zephyr, X-Ray). Ability to multi-task, prioritize, and coordinate with globally dispersed technical and non-technical teams. Excellent verbal and written communication and presentation skills. Proactiveness and ability to manage multiple projects simultaneously and prioritize effort accordingly. Ability to act on own initiative with a can-do attitude. Ability to discuss required test scope with technical and non-technical team members. Ability to work in a quickly changing environment. Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

YOUR IMPACT Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. WHAT THE ROLE OFFERS: Assisting customers with complex technical support enquiries via chat, phone, and email. Utilizing exceptional written & verbal communication skills to deliver great Customer Experience. Incident management in adherence to the defined processes. Documenting interactions with internal & external stakeholders using the CRM tool. Collaborating with other teams while adhering to SLOs and KPIs. Advanced troubleshooting on escalated cases. Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Collaborating with various stakeholders to act as a trusted customer advocate. Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions. WHAT YOU NEED TO SUCCEED 5+ years experience in a technical support environment. Flexible to provide on-call / outside business support hours as, and when, needed. A Science /Technology Engineering or Bachelor's degree preferred. Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions. Excellent understanding of application lifecycle management (Software development lifecycle). Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP. Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context. Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues. Familiarity with security concepts and practices such as server hardening, encryption and SSL.

Mandatory Skills: Experience in migrating on-premises Citrix form to another DC/Colo/Cloud Strong Knowledge on Citrix XenApp, XenDesktop Skills in performing VDI/VDA farm migrations including publishing applications in Citrix, Load Balancing, Configuring/Up-grading Citrix XenApp & XenDesktop, Licensing Servers, StoreFront, Delivery Controllers. Location- Bangalore/Pune NP- Immediate candidates

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. Roles & Responsibilities: Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Desktop pools Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Citrix Provisioning Services 7.x (PVS) or Machine Creation Services (MCS) in a VDI environment Windows Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Citrix Experience - Experience in networking field including Citrix Administration. Proficient in Windows Server (2012/2016/2019). PowerShell Scripting Configuring and Managing Citrix Storefronts. Build, manage, and troubleshoot multiple large Active Directory environments Citrix Product upgradation and Migration tasks including hotfix management Should have knowledge and experience about the Citrix Secure Gateway and Citrix access gateway Should have knowledge and experience on Active Directory, DNS and DHCP Concepts Should have knowledge and experience on Citrix Printing Professional & Technical Skills: Technical Skills Hands-on experience on Public Cloud:AzureAzure WVD, Citrix Excellent understanding of Azure WVD. Excellent understanding of Azure Fundamentals Excellent understanding of Citrix Cloud/On-premises Virtual Apps & Desktops. Good in Administration of WVD. Good in Administration of Citrix. Excellent understanding of different flavours of VDI(like pooled VDIs, dedicated VDIs). Excellent understanding trouble-shooting skills in above areas. Excellent understanding on ITIL process with managing requests, incidents, change and problem Working knowledge on FSlogix is added advantage. Good to have below certifications: AZ-140 Configuring and operating Windows Virtual Desktop on Microsoft Azure AZ-900:Microsoft Azure Fundamentals Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure (1Y0-150) Additional Information: Bachelor's degree Exposure and working level knowledge of working with and interfacing to global delivery teams Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams. Strong service attitude and a commitment to quality. Willing to work in 24x7 model. Relevant Work Experience:6 Years Qualifications 15 years full time education

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

3+ years’ experience working in a web hosting environment. Knowledge of core Azure Cloud computing PowerShell, Azure CLI, Python, Azure DevOps, Azure ARM templates, Kusto Query Language, understanding of Citrix XenDesktop or Citrix Cloud.

1. Configuring and managing servers of different operating systems, such as Windows, macOS or Linux, including installing, fixing issues, and upgrading while implementing enhancements to them to improve performance and reliability. 2. Understanding of LAN/WAN/VLAN, TCP/IP, UDP 3. Understanding of all protocols. 4. Maintain and support multi-site windows environment along with hardware and software configuration. (Ex: Windows 10, Windows 11, Windows Server 2016, 2019, 2022, Installation of Office 2019, 2021, Office 365) 5. Management of server migration when required by the client. 6. Taking care of Data Backup of all windows edition. 7. Knowledge & Configuration of RAID, DNS, Active Directory, DHCP, Group Policy. 8. Knowledge and configuration of RADIUS Server in windows as well as Linux. 9. Hardware & Software level Knowledge. 10. Good Communication Skill to Handle Customer Queries. 11. Knowledge About O365, O365 Mail migration, SharePoint, OneDrive 12. Knowledge about Network Printer share. 13. Basic Server Troubleshooting. 14. Knowledge of Cloud Infrastructure (Azure, AWS) 15. Knowledge of Virtualization (VMWARE, HYPER-V, CITRIX) 16. Knowledge of Linux OS, Linux Partition, 17. Basic Linux Troubleshooting. 18. Knowledge about HP and Dell Storage Connectivity and configuration. 19. Knowledge and configuration of Windows Failover Clustering. 20. Knowledge about NMS Server. 21. Knowledge and configuration of NAS Storage. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹45,605.83 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: SERVER ENGINEER: 2 years (Preferred) Work Location: In person

Job Purpose The Infrastructure Operations Lead is responsible for overseeing the day-to-day operations, maintenance, and support of IT infrastructure. This includes ensuring system availability, performance, security, and reliability across cloud and on-premises environments. The role also involves incident management, problem resolution, and operational process improvements to align with business and IT objectives. Ensure the availability, reliability, and performance of IT infrastructure, including on premises and cloud servers of Linux and Windows. Oversee the management of monitoring tools to track system health and prevent outages. Lead incident management efforts, including troubleshooting, root cause analysis, and resolution of infrastructure issues. Ensure compliance with IT service management (ITSM) processes, including change management, problem management, and service request fulfilment. Collaborate with internal teams and vendors to ensure SLAs are met. Ensure infrastructure security best practices are followed, including patching, vulnerability management, and access controls. Work closely with security teams to enforce compliance with security policies, audits, and regulatory requirements. Implement backup and disaster recovery strategies to ensure business continuity. Identify opportunities for automation in infrastructure provisioning, monitoring, and troubleshooting. Optimize operational processes by implementing best practices for DevOps, ITIL, and cloud infrastructure management by working with DevOps engineer and Infrastructure Technical Lead. Lead a team of system administrators, ensuring alignment with business goals. Provide technical guidance and mentorship to the team. Collaborate with cross-functional teams, including development, security, and cloud engineering, to align operational strategies. Maintain and improve documentation for infrastructure components, operational procedures, and incident reports. Provide regular reports on system performance, incident trends, and operational improvements to management. Providing support for AWS systems including monitoring and resolution of issues Optimizing the resources & work on resource tagging to allocate costs and for carefully planning of budgeting, governance, and reporting. Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers Collaborate with other teams and team members to develop automation strategies and deployment processes. Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance Develop and maintain documentation about current environment setup, standard operating procedures, and best practices. DevOps knowledge is a plus Multiskilled person is preferred or must have attitude to learn multiple technologies Skills & Technical Competences & Behaviors Certification : VMware/ Nutanix, MCSE, Citrix, AWS, and Azure Certification 15+ years of professional experience exclusively as a Windows and Linux Administrator. 5+ years of experience as a team lead. Strong knowledge of IT infrastructure components, including networking, servers, storage, virtualization, and cloud platforms (AWS, Azure). Experience with monitoring tools (Zabbix, Prometheus, Datadog) and log management tools (Splunk, ELK). Have familiarity with MS SQL server, windows clustering. Experience with automation tools (Ansible, Terraform, PowerShell, Python, Bash). Hands-on experience with ITSM tools such as ServiceNow for incident and change management. Working experience in VMware vCenter, ESXi Environment and Nutanix Prism Element and Prism Central Aggressively automates repeated tasks to allow the team to scale with the organizations growth Experience working together with application owners, business units and 3rd parties to deliver shared goals Hands-on solution design skills and the ability to objectively quality assure 3rd party solution designs to ensure they meet business expectations. Fluent in English. Strong verbal and written communication skills to engage with technical and non-technical stakeholders. Bear personal responsibility and demonstrate quality awareness. Behave loyally and comply with rules, regulations and legal requirements. Experience in mentoring and leading operational teams. Ability to enforce ITIL-based operational processes effectively. Ability to troubleshoot and resolve complex infrastructure issues. KPIs In aligned with the business SLA agreement Always up Infrastructure Timely support to business requirements

Your Impact: Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. What the role offers Assisting customers with complex technical support enquiries via chat, phone, and email. Utilizing exceptional written & verbal communication skills to deliver great Customer Experience. Incident management in adherence to the defined processes. Documenting interactions with internal & external stakeholders using the CRM tool. Collaborating with other teams while adhering to SLOs and KPIs. Advanced troubleshooting on escalated cases. Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Collaborating with various stakeholders to act as a trusted customer advocate. Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions. What you need to succeed: 5+ years experience in a technical support environment. Flexible to provide on-call / outside business support hours as, and when, needed. Flexible for 24x7 rotational shifts. A Science /Technology Engineering or Bachelor's degree preferred. Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions. Excellent understanding of application lifecycle management (Software development lifecycle). Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP. Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context. Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues. Familiarity with security concepts and practices such as server hardening, encryption and SSL.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact: Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. What the role offers Assisting customers with complex technical support enquiries via chat, phone, and email. Utilizing exceptional written & verbal communication skills to deliver great Customer Experience. Incident management in adherence to the defined processes. Documenting interactions with internal & external stakeholders using the CRM tool. Collaborating with other teams while adhering to SLOs and KPIs. Advanced troubleshooting on escalated cases. Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Collaborating with various stakeholders to act as a trusted customer advocate. Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions. What you need to succeed: 5+ years experience in a technical support environment. Flexible to provide on-call / outside business support hours as, and when, needed. Flexible for 24x7 rotational shifts. A Science /Technology Engineering or Bachelor's degree preferred. Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions. Excellent understanding of application lifecycle management (Software development lifecycle). Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP. Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context. Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues. Familiarity with security concepts and practices such as server hardening, encryption and SSL.

Responsible for delivering superior hardware and software support for the infrastructure, corporate office. Drive effective assistance to the infrastructure team in building a best-in-class technology support function within a fast-growing organization. Relevant Experience Minimum 2 years of experience in a technical role providing remote support in a technical service desk environment. Technical Know-how/Tools used Experience in Office 365, Azure Active Directory and Windows operating system, Knowledge of PC and printer hardware configuration, deployment, and troubleshooting. Preferred experience with IOS/Android troubleshoots & maintain. Exposure to hardware issue management. Ability to Manage the Office Networks LAN, WAN. Providing connectivity support for home users, including network broadband, Virtual Technologies, and VPN. Experience in Windows Networking (TCP/IP, DHCP, DNS, VPN, etc.) Experience with Azure, AWS and Citrix Virtual desktops support. Ability to provide end-to-end delivery support for desktop environments, improve the efficiency of systems Ability to design, implement and integrate IT hardware for its use in business environments. Ability to maintain hardware, PCs or workstations, and Hardware Inventory. Ability to efficiently resolve computer related issues received from employees, implement a standardized system and measure the effectiveness Ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents Ability to establish and implement the processes and contingencies to ensure that IT Services can recover Ability to utilize a variety of technical tools to guarantee service availability and ensure IT system performance Ability to learn and apply technical troubleshooting approaches, tools and techniques, and anticipate, recognize, and resolve technical problems Ability to manage the installation, configuration, maintenance and troubleshooting of end users PC or workstation hardware Ability to provide insight into software installation and support for multiple vendors Prior experience utilizing ticket tracking systems is a plus Crafting and updating Knowledge Base articles and infrastructure documentation. Ability to manage the supporting Vendors.

Experience: 8+ Years in IT Infrastructure Operations & Support; Datacenter operations Shift: US EST- Night Shift Technical Lead will be responsible for day-to-day IT infrastructure operations/supports/escalations. A person should have a deep understanding of IT Datacenter operations & technical processes. The person will be responsible for working with different multi-functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows Servers, Networking, Datacenter & cloud operations support to handle technical issues. PRINCIPAL RESPONSIBILITIES: Working as Technical Lead engineer is to support day-to-day IT infrastructure operations/ supports/ escalations & ensuring process alignment. Acting as process owner of Level 2 Support & escalations: 40% Manage & lead Datacenter operations activities. Perform life cycle management of datacenter equipments. Coordinating with respective vendors & stakeholders.: 20% Identifying gaps and improvement areas. Propose and implement corrective measures. Organize and prioritize workload. Imbibing new insights & suggestions for overall growth/improvement of process.: 15% Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team.: 10% To prepare management reports & dashboards to track the critical KPIs 10% Perform other duties, as assigned. 5% SKILLS, ABILITIES, AND OTHER ATTRIBUTES: - 8+ years of professional experience in IT Infrastructure Operations & Production Support environment. - Should have experience in leading technical transitions/projects, solutioning, data center consolidations, large scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and migrations. - Working with Service Delivery and Engineering teams to provide support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation. - Should be able to communicate & present solutions to respective stakeholders & senior leadership. - Strong hands-on experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365. - Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks. - Good hands on experience on Nutanix HCI, AHV, VMWare & Citrix Xendesktop VDI virtualization technologies. - Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA. - Hands on experience in patching & updating windows OS environment using MS Intune & WSUS servers. - Work with Security team to fix vulnerabilities identified in the systems & applications. - Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, firewalls, routers, switches & interfaces. - Should be able to perform BCP & DR solutions. - Experience in automation tools like Ansible, chef, puppet. - Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCAs. - Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services. - Have administration knowledge on Cloud models like Azure & AWS. - Strong understanding in ITIL Processes i.e. Incident/ Problem/ Change/ Event Management - Self motivated, able to prioritize and execute tasks in a high-pressure environment. - Consistent track record in bringing innovative ideas and its implementation to improve the overall effectiveness of IT Operations. - Advanced proficiency with MS Office Tools, Service Now, Reporting - Good communication & interpersonal skills. - Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, Citrix, SCCM, OKTA, MFA,M365, SolarWinds, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V, Budgeting, Mentoring.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Security Implementation Good to have skills : Network Engineering Planning and Deployment Solution, Palo Alto Networks Firewalls, Network Infrastructures Minimum 2 year(s) of experience is required Educational Qualification : 15 Years of full time education Experience:- 3 Years Position Responsibility: Collaborate with clients to gather requirements and understand their network architecture. Monitor performance and perform changes on application load balancing on Citrix Netscaler systems, and Palo Alto Firewalls as per industry best practices. Carrying out deployment, migration, maintenance, monitoring, and management tasks, integration of new solution with existing network infrastructure considering minimal downtime and implement the same independently. Implement network security measures and protocols as part of the deployment process. Experience on network security (Firewall, IPS, Site-to-Site/GRE VPN), and Netscaler. Managing, installing Cisco ASA, Palo Alto Firewall, security rules, IPS security profiles, Firewall Upgrade, Panorama management, Captive-Portal, firewall migration. Provide technical support during and after the deployment phase. Conduct performance testing and optimization to ensure network efficiency and reliability. Create detailed documentation for deployed network solutions, including network diagrams, configuration files, and user manuals. Experience to obtain, install, manage Citrix NetScaler functionality, capabilities, and application load balancing. Monitoring, and support on case-by-case incidents, troubleshoot, and firmware upgrade. Participate in initiatives involving creation of re-usable assets. Must Have Skills/ Qualifications: Educational Qualifications:BE, BTech. Technology Certifications:PCNSE, Citrix Netscaler, Public or Private Cloud. Strong understanding of networking concepts, including routing, switching, Global and Application Load balancing, WAF, VPN Technologies. Familiarity with various networking technologies and vendors (e.g., Cisco, Netscaler, Palo Alto). Experience with network security practices and technologies. Excellent troubleshooting skills. Ability to communicate effectively with clients and team members. Experience in large enterprise networks with global presence. Ability to deploy, and maintain security policies, standards, procedures, and guidelines. Good understanding of the emerging network technology trends. Qualifications 15 Years of full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Citrix Virtual Apps and Desktop Administration Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Citrix Virtual Apps and Desktop Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide technical support and troubleshooting for the Citrix Virtual Apps and Desktop Administration system. Collaborate with clients to understand their issues and provide effective solutions. Interpret client requirements and design appropriate resolutions. Maintain and update system documentation. Stay up-to-date with the latest industry trends and advancements. Assist in training and mentoring junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Good To Have Skills:Experience with virtualization technologies. Strong understanding of Citrix Virtual Apps and Desktop Administration architecture and components. Experience in troubleshooting and resolving Citrix-related issues. Knowledge of Citrix policies, profiles, and user management. Familiarity with Citrix Provisioning Services and Citrix NetScaler. Ability to analyze and optimize Citrix performance. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education

Job Job Title VDI Citrix Mid Level Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-VDI->Citrix XenDesktop,Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->EUC-VDI->Citrix XenDesktop Technology->EUC-VDI->Vmware Horizon View Technology->Server-Virtualization->Citrix XenServer->Citrix Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job Job Title VDI Citrix Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-VDI->Citrix XenDesktop,Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->EUC-VDI->Citrix XenDesktop Technology->EUC-VDI->Vmware Horizon View Technology->Server-Virtualization->Citrix XenServer Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Educational Requirements MTech,Integrated Master of computer Application,Bachelor Of Comp. Applications,Bachelor of Engineering,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements