1384 Citrix Jobs - Page 28

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Windows Scripting Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Experience with Windows Scripting. - Strong understanding of virtualization technologies and their applications. - Experience in troubleshooting and resolving complex technical issues. - Familiarity with network protocols and security measures related to application support. Additional Information: - The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Noida office. - A 15 years full time education is required. 15 years full time education

As Citrix SME you’ll be responsible for the support, implementation, and maintenance of Apex’s production and non production cutting-edge Citrix environments build on the most advanced DaaS technology – Citrix Virtual Apps and Desktop for Azure. This will involve developing detailed documentation for Technology teams and management as well as strategic planning and implementation. Your daily challenge will be identifying and solving complex problems, providing Subject Matter Expertise Consultation and participating in project Implementation activities Key duties and responsibilities Build an excellent awareness of the Apex business requirements and in-depth knowledge of the Citrix environment and support processes Provide deep-level troubleshooting in conjunction with vendor/third-party support providers within the applicable technology platform Provides Subject Matter Expertise on applicable technologies Collaborates with service providers and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required. Recommends, implements and document corrective solutions and preventative measures Participate in the evaluation and recommendation of new technology solutions Document policies, standards and knowledgebase articles Participate in the release management lifecycle Participate in Technical Advisory Board (TAB) / Change Advisory Board (CAB) meetings to determine the impact of, provided feedback on, and approve/decline changes for Apex environment changes Participate in Root Cause Analysis in Problem Management lifecycle activities Perform on-call duties as needed to support technology services to business. Experience and skills Excellent written and communication skills in English Bachelor’s degree in computer science or related discipline 7+ years experience as system administrator in a Windows based or Citrix environments Solid experience in administrating Citrix server, application and desktop virtualizations Experience with NetScaler ADC will be considered as an advantage Mandatory CCA certification Citrix Certified Administrator (CCA) or Citrix Certified Advanced Administrator (CCAA) – Desirable Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Integration Architect (CCIA) will be considered as strong advantage Solid experience in administrating Citrix server, application and desktop virtualizations Experience with NetScaler ADC will be considered as an advantage Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS,DFSR, File and print services, CA, IIS and etc. Good PowerShell scripting is requirement Excellent problem-solving abilities and good at working under own initiative Ability to take ownership of a technical solution and work with a number of stakeholders (internal and external) to deliver a design and implementation approach Ability to articulate design topics, using tools such as Visio, PowerPoint, and any modelling tools utilising ArchiMate Ability to be able to work well under pressure Familiar with common technologies for backup, archiving, and system administration Certification in frameworks such as ITIL v3, ISO 27001 would be an advantage

For our business, for clients, and for you Key duties and responsibilities Implement the overall QA Policy & Strategy for allocated projects within the allocated Apex QA team, supporting the drive for increased QA Automation. Act as Deputy Management Representative for the QA Test Lead in their absence. Write & Implement the Project Test Plans that will take the project team through an end-to-end journey to prove successful deployment and implementation. Define, execute, and analyse test cases (manual & Automated) collaborating with the team to validate the achievement of acceptance criteria. Ability to prioritise tasks and be able to provide direction and mentoring for QA Analysts. Conduct review meetings to share test case status, discuss concerns and risk items, drive comprehensive test coverage, and assure general team alignment. Track defects and bugs using the defect tracking system, track resolution progress and validate resolutions once submitted. Provide clear and concise test progress reporting that is reflective of test program status. Where working with newly acquired Companies good client relationship skills are required to manage the UAT QA lifecycle with the client QA and/or business team. Ensure QA process and methodology are applied at all stages during SDLC. Participate in requirements/design reviews with Product, Business Analysts and Development teams to assure that the product under development meets requirements and is tested efficiently. Perform requirements reviews and traceability analyses to assess test coverage. Support the required tests that will demonstrate successful deliverables from internal and external parties. Monitor QA activities, test results, defects, root cause analysis and identify areas needing improvement. Progress and status reporting on a regular basis on overall Quality and Test phase metrics. Evaluate and escalate potential risks and issues that may adversely affect quality, schedule or budget. Actively participate in lessons learned sessions to help improve QA process Experience and skills: 6+ years of QA experience working on complex projects 2+ years owning QA Projects Experience in QA best practices and processes implementation. Experience in both Waterfall and Agile, BDD, Dev Ops testing methodologies. Experience of using Automation tooling and Automation frameworks. Experience in running UAT exercises with globally dispersed teams. Good understanding of cloud (Azure) technologies, infrastructure, networks, firewalls & Citrix. Good knowledge of Jira or similar test management tools (incl. Zephyr, X-Ray). Ability to multi-task, prioritize, and coordinate with globally dispersed technical and non-technical teams. Excellent verbal and written communication and presentation skills. Proactiveness and ability to manage multiple projects simultaneously and prioritize effort accordingly. Ability to act on own initiative with a can-do attitude. Ability to discuss required test scope with technical and non-technical team members. Ability to work in a quickly changing environment. Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

remote typeHybrid locationsPune - WestBangalore Fortune SummitBangalore - North time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 25, 2025 (3 days left to apply) job requisition idJR-0010606 Key duties and responsibilities Implement the overall QA Policy & Strategy for allocated projects within the allocated Apex QA team, supporting the drive for increased QA Automation. Act as Deputy Management Representative for the QA Test Lead in their absence. Write & Implement the Project Test Plans that will take the project team through an end-to-end journey to prove successful deployment and implementation. Define, execute, and analyse test cases (manual & Automated) collaborating with the team to validate the achievement of acceptance criteria. Ability to prioritise tasks and be able to provide direction and mentoring for QA Analysts. Conduct review meetings to share test case status, discuss concerns and risk items, drive comprehensive test coverage, and assure general team alignment. Track defects and bugs using the defect tracking system, track resolution progress and validate resolutions once submitted. Provide clear and concise test progress reporting that is reflective of test program status. Where working with newly acquired Companies good client relationship skills are required to manage the UAT QA lifecycle with the client QA and/or business team. Ensure QA process and methodology are applied at all stages during SDLC. Participate in requirements/design reviews with Product, Business Analysts and Development teams to assure that the product under development meets requirements and is tested efficiently. Perform requirements reviews and traceability analyses to assess test coverage. Support the required tests that will demonstrate successful deliverables from internal and external parties. Monitor QA activities, test results, defects, root cause analysis and identify areas needing improvement. Progress and status reporting on a regular basis on overall Quality and Test phase metrics. Evaluate and escalate potential risks and issues that may adversely affect quality, schedule or budget. Actively participate in lessons learned sessions to help improve QA process Experience and skills: 6+ years of QA experience working on complex projects 2+ years owning QA Projects Experience in QA best practices and processes implementation. Experience in both Waterfall and Agile, BDD, Dev Ops testing methodologies. Experience of using Automation tooling and Automation frameworks. Experience in running UAT exercises with globally dispersed teams. Good understanding of cloud (Azure) technologies, infrastructure, networks, firewalls & Citrix. Good knowledge of Jira or similar test management tools (incl. Zephyr, X-Ray). Ability to multi-task, prioritize, and coordinate with globally dispersed technical and non-technical teams. Excellent verbal and written communication and presentation skills. Proactiveness and ability to manage multiple projects simultaneously and prioritize effort accordingly. Ability to act on own initiative with a can-do attitude. Ability to discuss required test scope with technical and non-technical team members. Ability to work in a quickly changing environment. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About The Role Grade Level (for internal use): 11 The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s In It For You Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What We’re Looking For Basic Required Qualifications: Bachelor’s or PG degree in Computer Science, Information Systems, or equivalent. 7–10 years of hands-on experience in performance testing/engineering or software development. Strong experience with LoadRunner, JMeter, and tools like DevTools, Fiddler, and various APM platforms (AppDynamics, Dynatrace, Datadog). Proficient in one or more programming languages: Java, C#, Python, .NET. Key Soft Skills Analytical mindset with exceptional problem-solving skills. Strong written and verbal communication; able to explain complex technical issues clearly. Ability to work collaboratively across global teams. Passion for quality, performance, and innovation. Additional Preferred Qualifications Familiarity with protocols like Web(HTTP/HTML), Ajax Truclient, Citrix, .NET. Experience in databases (SQL Server, Cassandra, MongoDB, Postgres) and message brokers (Kafka). Working knowledge of cloud platforms (AWS, Azure), Docker, and modern JavaScript frameworks (AngularJS, NodeJS, ReactJS). Experience with CI/CD pipelines and Agile methodology. Preferred Soft Skills Flexibility to adapt in a fast-paced, ever-changing environment. Ability to lead and mentor others in performance testing best practices. Enthusiasm for learning and self-development. Strong attention to detail and quality orientation. Preferred Qualifications Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 317162 Posted On: 2025-06-24 Location: Gurgaon, India

Project description Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Automate builds, deployments, and other aspects of the release lifecycle through CI/CD tools such as Git, Jenkins, and Jira Collaborate and work with the various application teams to develop, support, and manage enterprise DevOps CICD pipeline and workflow Manage the processes of deployments using the blue-green deployment pattern whenever possible Day-to-day monitoring, backup, deployment, and maintenance of Release Environments Supports day-to-day testing activities for implementations, upgrades, weekly, and monthly releases Need to work in a 24/7 format Available over the weekend for deploying CR for GFMT applications Skills Must have At least 3+ years working in an Application Support Environment that includes BAU, SIP, KPI/KRI measurement, Stakeholder management, and reporting Experience in Release Support CR Management GitHub and CI CD pipeline Source code management and branching strategies with Bitbucket and GIT Bash Manage the various different code scanning tools, OSS, Fortify, and SonarQube Nice to have Apache Server, Citrix user working knowledge Exposure to Monitoring tools ITRS, ELK Kibana Network troubleshooting basics Other Languages EnglishC2 Proficient Seniority Regular

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Experience and skills 2-3 years experiencein a computer related support or and IT operationalenvironment. A recognised third levelqualification in a computer relateddiscipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10); Goodwritten and communication skills inEnglish. Experience with documentation and improving SOPs and other processdocuments. Good customer focus, and excellent time-keeping is a key requirement of therole. Good interpersonal skills, with a focus on listening and questioningskills. Goodproblem-solvingabilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use inApex. Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS. Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365. GoodExperienceinactivedirectory,UserManagement. Customer support experiencein Global Service Deskoncall. Some basis experience with supporting physical networking is desirable but notessential. Experiencewith TicketTool,Fresh Service , Service Now (SNOW). 24/7 Work. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Consultant IT Shared Service Management0 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Technical Lead Networks1 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: MSSQL Database Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Citrix Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Press Tab to Move to Skip to Content Link Skip to main content Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook Search by Keyword Search by Location Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook View Profile Employee Login Search by Keyword Search by Location Show More Options Loading... Requisition ID All Skills All Select How Often (in Days) To Receive An Alert: Create Alert Select How Often (in Days) To Receive An Alert: Apply now » Apply Now Start apply with LinkedIn Please wait... Associate General Manager - DWP COE Head Job Date: Jun 24, 2025 Job Requisition Id: 60119 Location: Hyderabad, TG, IN Hyderabad, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire MS Intune Professionals in the following areas : Experience 12-16 Years Job Description 12-16 years exp Subject matter expertise in 0365 Suite, Exchange OnPrem, MS Teams , Exchange Online Extensive knowledge in end user computing OS deployments SCCM, Intune, Patching Should be able to implement voice solutions and conferencing Mobile device management (MDM) – Airwatch and other tools Application packaging and deployments Hands on experience in Implementing VDI solutions line Azure VDI , Citrix etc Automation and transformation Extensive knowledge in Endpoint management OS migration, Windows auto pilot Knowledge on cloud and Hybrid infrastructure Extensive experience on Enterprise File Sync and Sharing (OneDrive, Google Drive, ShareFile, and more Experience in telephone integration and Enterprise voice Extensive work experience in content management (SharePoint online, One drive etc) Metrics and reviewing the root cause of escalation with the aim of improving the escalation procedures and maintaining the compliance with the regional as well as corporate policies. Design and implement the IT governance framework Transition and onboarding Service Improvement plans Ticket reduction and optimization plans Architecture design and solutioning New deals and account mining, assessment Resource KRA Customer diligence RFP & SOW preparation & Validation Transition , Best practices & standardization. Handle mobile device management policies and configuration Required Technical/ Functional Competencies Subject matter expertise in 0365 Suite, Exchange OnPrem, MS Teams , Exchange Online Extensive knowledge in end user computing OS deployments SCCM, Intune, Patching Should be able to implement voice solutions and conferencing Mobile device management (MDM) – Airwatch and other tools Application packaging and deployments Hands on experience in Implementing VDI solutions line Azure VDI , Citrix etc Automation and transformation Extensive knowledge in Endpoint management OS migration, Windows auto pilot Knowledge on cloud and Hybrid infrastructure Extensive experience on Enterprise File Sync and Sharing (OneDrive, Google Drive, ShareFile, and more Experience in telephone integration and Enterprise voice Extensive work experience in content management (SharePoint online, One drive etc) Metrics and reviewing the root cause of escalation with the aim of improving the escalation procedures and maintaining the compliance with the regional as well as corporate policies. Design and implement the IT governance framework Transition and onboarding Service Improvement plans Ticket reduction and optimization plans Architecture design and solutioning New deals and account mining, assessment Resource KRA Customer diligence RFP & SOW preparation & Validation Transition , Best practices & standardization. Handle mobile device management policies and configuration Required Behavioral Competencies Accountability: Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible. Agility: Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Customer Focus: Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty. Communication: Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization. Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators. Drives Results: Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility. Resolves Conflict: Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options. Certifications At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture Apply now » Apply Now Start apply with LinkedIn Please wait... Find Similar Jobs: Careers Home View All Jobs Top Jobs Quick Links Blogs Events Webinars Media Contact Contact Us Copyright © 2020. 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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Provide L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture.- Strong understanding of IT infrastructure and network systems.- Experience in troubleshooting hardware and software issues.- Knowledge of server and network configurations.- Familiarity with virtualization technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Micro Focus LoadRunner, C (Programming Language), Java, Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with team members to develop innovative solutions and contribute to key decisions in application development projects. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the team in implementing best practices for application development- Conduct regular code reviews and provide feedback for improvement- Stay updated on industry trends and technologies to enhance application development processes Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus LoadRunner- Strong understanding of performance testing methodologies- Experience in designing and executing load and stress tests- Knowledge of scripting languages for performance testing- Hands-on experience in analyzing test results and identifying performance bottlenecksLRE experience of more than 9+ yrsExperience in Leading Diverse TeamsHands-On Expert in Scripting with LoadRunner (has to be able to Mentor junior resources and help solve issues they cant solve)oMust have experience with many protocols (HTTPS/Webservices/TruClient) CITRIX, SAP, JAVA, C, .NET, MQ, LDAP, etc., are all a plus. Role is 50% hand-on building/fixing/running performance tests, 50% management of 10-15 resources including providing guidance re:strategy.Position must be in Pune. Ideally resource would have experience in either SAP or Salesforce Resource needs to have experience in at least one APM tool (DynaTrace, New Relic, Data Dog, AppDynamics, etc) Experience in installing/configuring/upgrading LoadRunner Enterprise instances is a plus. Additional Information:- The candidate should have a minimum of 12 years of experience in Micro Focus LoadRunner- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring that all configured services operate smoothly across different platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving technical issues.- Familiarity with operating system-level support and maintenance.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We’re looking for a creative, detail-obsessed Video Editor and Motion Graphics Specialist to join our growing content team at Hiver. You’ll help bring our brand to life through podcast videos, explainer clips, product showcases, educational content, social reels, and more. If you're comfortable switching between long-form narrative edits and quick, punchy motion-led content, you'll thrive here. What You’ll be working on? Edit and produce full-length and short-form podcast videos Create brand videos and product explainers that simplify our narrative and resonate with CX and support teams. Turn blog content and customer stories into animated snippets or visual summaries. Craft social-first reels and YouTube Shorts using existing and new footage. Add basic motion graphics, screen flows, text overlays, transitions, and simple animation to improve clarity and visual flow. Collaborate with content, design, and product teams to ensure brand consistency and fast turnarounds. What are we looking for? 2-4 years of professional experience in video editing and motion graphics. Strong command of tools like Adobe Premiere Pro, After Effects, and Figma. (Bonus: Photoshop, Illustrator, or Final Cut Pro.) A sharp eye for timing, rhythm, transitions, and visual storytelling. Understanding of editing for different platforms — YouTube, LinkedIn, Instagram, etc. Basic understanding of audio mixing, subtitles, export formats, and aspect ratios. Strong organizational skills — you can handle version control, file management, and meet deadlines in a fast-paced setup. Bonus: Experience working with SaaS or B2B brands, or a strong portfolio of educational/product content. You think strategically, not just stylistically. You understand what a piece of content is meant to achieve and edit accordingly. You’re self-sufficient, proactive, and not afraid to ask the right questions. You care about clarity, aesthetics, and simplifying complex ideas visually.

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting. vii. Team player mentality, collaborative, self-learner and self-motivated. viii. Good understanding of English and good communication skills are a must. ix. Strong customer service skills and focus on ownership throughout the resolution process. x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. xi. For our Asia language support team, hours of operation would match with region of support based on language spoken. b. Preferred Qualifications i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years. ii. Experience in high-level customer support or VIP support roles. @Sachin @Praveen Please allocate in Ciepal

Role: DC Technical Consultant Experience: 6+ Years Location: Noida (Onsite) Notice period: Immediate/15 days Language proficiency: English, German, French Roles & Responsibilities:- »3 years’ experience in an international Enterprise-level customer facing role, »Good exposure of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA, PING »Azure platform experience with related certifications »Remote software distribution technologies like SCCM/ARD etc. desirable »Windows Application packaging and deployment experience desirable »Windows Virtualisation technologies experience including Citrix, Windows Remote Desktop, App-V, Hyper-V VMware Horizon, Windows Virtual Desktop Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Work Location: In person

Platform Engineering VMWare Engineers its for VMware engineers who are good in Dynamic env manager . they have 150k VDIs and all is engineered through this team. So they need engineer who has the experience of designing and developing solution for scale. Provide Subject Matter Expertise in the Virtual End User Desktop space • Drive technical teams with your modern engineering experience you have gained from leading global End User desktop platforms • Provide deep Subject Matter level expertise in one or more of the following technologies o Cloud platform management for end user workloads o Brokering and Access (Citrix/AVD etc.) for cloud deployments o Windows Client Operating System o Remote Access (NetScaler/VPN) Develop and Engineer Solutions based on Product Strategy and Vision • Collaborate with architecture teams to engineer solutions for the End User Platforms. • Understanding of Business, Technical and Product Strategy. • Excellent problem-solving skills to identify problems, create solutions and execute effectively. Drive Dev Ops Maturity with a Focus on Automation • Understanding of Various Software Development Methods. • Knowledge of Infrastructure and Configuration Management Tools. • Scripting Skills used for engineering automation. Additional Qualifications & Experience • Microsoft AZ-900 or equivalent Cloud certified. • Global scale deployments. • Microsoft Windows Operating System Engineering. • Modern Engineering, Agile & DevOps processes (including GitLab). • Excellent leadership, communication, and interpersonal skills.

Experience:4-8 Location PUNE Technical Responsibilities: Develop automation scripts and workflows using PowerShell, Python, and REST APIs. Integrate automation with Intune, Tanium, ServiceNow, and SysTrack. Implement self-healing mechanisms for device health and performance issues. Automate patching, compliance checks, and telemetry collection. Collaborate with data analysts to trigger automation based on anomaly detection. Technical Requirements: 5–8 years in automation engineering within EUC or IT operations. Proficiency in scripting languages (PowerShell, Python) and automation tools. Experience with Microsoft Endpoint Manager (Intune), Tanium, ServiceNow workflows. Familiarity with Citrix, AVD, Windows Update for Business, JAMF. Understanding of device telemetry, compliance policies, and endpoint security.

Purpose of this position The Support Expert (3rd Level Support – SW/HW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support – SW/HW) impacts in these main areas: • Effective and customer-oriented expert support concerning complex issues for the focused products • Monitoring and acceptance of allocated Cases routed from L2 to L3 Support,, fulfilling internal OLAs and customer SLAs to drive customer satisfaction • Detailing of customer requests forwarded from L2 Support and identification of the most effective solutions for customer’s problems in MS Dynamics Tool • Detailed problem analysis, remote identification of a solution (via phone, e-mail, remote or visual support) and documentation in the Field Service and Support Management System (TopDesk / Dynamics) • Regular communication of status and solutions for requests via the Field Service and Support Management System • If required, provision of on-site support (troubleshooting, complex solutions, answering very complex technical customer questions) to solve very complex problems • Documentation of problem-related solutions with the help of knowledge articles, error tree updates, etc. • Providing know-how via (online) trainings, knowledge articles, documentation reviews etc. • Identification and categorization of customer inquiries that require further support and forward them to the respective specialist (Level 4 in R&D, Integration, Quality) in case of product change requests, upgrades, quality matters, etc. • Central point of contact to involve further non-service experts (Level 4) like Quality, R&D, OEMs and management of interaction and sparring with those • Contribution to continuous product improvements by raising quality notifications or change requests • Constant optimization of end-to-end support workflows, governance and tools through consolidation of customer feedback and initiation of corresponding action • Driving escalations to resolution The Support Expert (3rd Level Support - GDM) closely cooperating with • Global: Training, Knowledge & Technical Communication, R&D, Product Quality • Regions: Tech Expert (2nd Level Support) Requirements: Personality / Skills / Professional Qualification & Experience • Engineering degree in Computer/IT/Electronics/Electrical with many years professional experience in technical service in various support levels • Minimum 5-6 Years experience in SW support is required • Demonstrated skills in operating systems (MS platform – (SERVER200x, CITRIX) and skills in database systems (MS SQL 200x, Oracle). • Working knowledge of used programming languages (e.g. JAVA, .NET) and have excellent ability to communicate and work effectively with other team members in a multicultural and international environment. • Working Knowledge of Networking • Strong service mentality and the ability to successfully carry out systematic problem analyzes even under pressure • Taking over responsibility, handling customer and colleagues with respect • Fluent in spoken and written English • The ability to make recommendations for continuous quality improvements in all areas of accountability. • Flexibility to work long hours as necessary and able to handle high pressure in a professional manner

Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments. Communication & Client Handling US Client Interaction : Exposure to professional communication with international clients, helping improve fluency, accent neutralization, and email/chat etiquette. Customer Service Excellence : Training in patience, empathy, and professionalism when resolving customer concerns. Problem Escalation Protocols : Learning when and how to escalate issues effectively. Soft Skills & Professional Development Time Management : Balancing sleep, work, and life teaches discipline and scheduling. Stress Management : Managing high-pressure situations with calm and efficiency. Adaptability : Working in different time zones and adjusting to changing client needs. Career Growth Opportunities Leadership Skills : With experience, candidates may move into team leader or shift supervisor roles. Certifications : Many companies support or sponsor industry certifications (CompTIA, Microsoft, etc.). Technical Documentation : Learning to document issues and solutions clearly and systematically.