781 Citrix Jobs - Page 27

Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

Key Responsibilities Database Management & Administration Design, configure, and maintain AWS RDS (PostgreSQL, MySQL, SQL Server), Microsoft SQL Server, and MongoDB databases. Ensure high availability, performance, and scalability of all databases Implement backup and disaster recovery strategies, including point-in-time recovery (PITR) and failover mechanisms. Monitor and optimize database performance using tools like AWS CloudWatch, SQL Profiler, and MongoDB Atlas Performance Advisor Manage database provisioning, patching, and version upgrades in production and non-production environments Security & Compliance Enforce data security best practices , including encryption, access controls (IAM, RBAC), and compliance with HIPAA and other healthcare regulations Perform regular security audits and vulnerability assessments using tools like AWS Security Hub and Tenable Implement and maintain database auditing, logging, and monitoring to detect and prevent unauthorized access Optimization & Automation Analyze and optimize query performance, indexing strategies, and database schema design. Automate database maintenance tasks using Terraform, AWS Lambda, PowerShell, or Python scripts. Work with DevOps to integrate CI/CD pipelines for database changes (e.g., Flyway, Liquibase). Optimize storage and resource utilization in AWS to reduce costs while maintaining performance Collaboration & Support Work closely with DevOps, Engineering, and Security teams to ensure database reliability and security. Provide guidance and best practices to developers on database design, indexing, and query performance tuning. Support application teams with troubleshooting, query optimization, and data modeling. Participate in on-call rotation for database-related incidents and outages. Required Qualifications & Experience

Premium Relationship Manager provides the TC Experience to the customers instore and via other modes of engagement Ensure implementation of signature Collective experience by practicing in and out of the store

In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products. You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax. In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. Also you continuously support the sales representatives in their daily activities in order to meet the sales objectives. You will be responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients. You?ll be in charge of handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc. You handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions. Who you are Minimum 4-6 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset Fluent English conversational and written. Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork Enjoy working in an international team A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus

Design, implement, and support Citrix virtualization solutions, including Citrix Virtual Applications & Desktops, and Citrix Cloud. Manage and maintain Citrix NetScaler infrastructure, including load balancing, GSLB, authentication, and SSL offloading. Collaborate with cross-functional teams to ensure seamless integration of Citrix solutions with other IT systems and applications. Perform troubleshooting, root cause analysis, and resolution of Citrix-related issues. Develop and maintain documentation for Citrix configurations, processes, and procedures. Stay current with industry trends, best practices, and emerging technologies related to Citrix and NetScaler. Provide technical leadership and guidance to junior team members.

Developer - Minimum IT experience 6 years with 4 experience in UI path UI Path proficient developers accustomed to UIpath studio , orchestrator to develop Web/Citrix/Windows applications unattended/attended automations in an agile environment.

Lead IT teams & Agile execution, oversee EUC & Virtual Workspaces, ensure security, compliance & scalability, manage stakeholders & vendors, drive digital strategy & cloud-based IT solutions, and implement software development & source control Required Candidate profile 10-15 yrs in IT leadership, Agile execution, and digital strategy. Expertise in End User Computing (EUC), Virtual Workspaces, Cloud IT solutions, security & compliance , Exp in managing stakeholders

Description ob Description Lead a team of Offshore Network engineers to provide 24x7 network support globally. Must promote a collaborative environment within and across IT teams. In-depth understanding of IP networking including firewall, routing, switching, wireless and addressing concepts. Maintenance and configuration of routers, switches, firewalls, loadbalancers etc Hands-on experience working on Firewalls/Routers / Switches (Cisco Routers/Switches, Fortinet/Palo Alto Firewalls) Experience working on Fortinet SDWAN. Experience on Cisco ISE Configured routing protocol like BGP,EBGP,IBGP,OSPF etc Administer FW rules. Lead the implementation of business critical changes or upgrades/updates Experience in migrating a router/switch/Firewall from one hardware module to a new model. Oversight of infrastructure including installing, configuring, testing and maintaining operating Network Devices, application software and system management tools Knowledge on understanding, analyzing and remediating Network Vulnerabilities Very good understanding on Solarwinds monitoring tool. Possesses strong analytical skills as well as good verbal and written communication skills. Cisco CCNP / CCIE or Fortinet Network Security Associate Certification is desirable Knowledge of F5/Citrix LB will be value add. Forescout/Fortinac will be value add L1 Panel 107969 Prashanth Muddan Parashuram 9844335399 L2 Panel 46152063 Kuber Barik 9133297583 Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Fortigate firewall management_MS Languages RequiredENGLISH Role Rarity To Be Defined

Description Hiring manager-1051411Kamlesh.yadav@capgemini.com Primary Skill:- Citrix Secondary Skill:- Windows Kindly create BackFill SO of Kiran Kumar Gandla, LWD08-Apr-2025 Primary Required Skills and ExperienceStrong understanding of Azure Virtual Desktop (AVD) architecture and best practices Experience with Azure infrastructure components (VMs, networks, storage) Proficiency in Azure PowerShell or Azure CLI Knowledge of Azure monitoring tools (Azure Monitor, Log Analytics) Experience with Azure Active Directory and RBAC Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team Secondary Preferred QualificationsAzure certifications (AZ-104, AZ-305) Experience with Azure DevOps or CI/CD pipelines Please be informed that the following employee has submitted a resignation application through the ECMS system. Employee NameKiran Kumar Gandla Employee ID46300539 DesignationConsultant LocationBangalore Global Date of Joining (Hire Date)2022-12-29 LWD08-Apr-2025 SBUCloud Infrastructure Services BUIndia MS SUB BUCIS-IN-MS-RUNDAC Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Azure Citrix;windows Languages RequiredENGLISH Role Rarity To Be Defined

Description India Template - R2D2 Global Interfaces Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Citrix DaaS;desktop administration;Microsoft Active Directory Languages RequiredENGLISH Role Rarity To Be Defined

Accenture is seeking a talented and experienced Enterprise Solution Architect with expertise in End User Computing to join our dynamic team in Mumbai/Bangalore . As an Enterprise Solution Architect, you will play a pivotal role in designing and implementing scalable solutions that meet the complex needs of our clients. The ideal candidate will have 6-9 years of hands-on experience in End User Computing architecture and a proven track record of delivering successful projects. Key Responsibilities: Lead the design and implementation of End User Computing solutions, ensuring alignment with business objectives and IT strategies. Collaborate with stakeholders to understand business requirements and translate them into effective and innovative technical solutions. Provide technical leadership in the evaluation and selection of technology solutions, tools, and platforms related to End User Computing. Develop and maintain architecture blueprints, guidelines, and standards for End User Computing environments. Stay abreast of industry trends and emerging technologies to ensure solutions remain current and competitive. Work closely with project teams to ensure the successful delivery of solutions within established timelines and budget constraints. Provide mentorship and guidance to junior architects and other team members. Key Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an Enterprise Solution Architect with a focus on End User Computing (6-9 years). In-depth knowledge of End User Computing technologies, including virtual desktop infrastructure (VDI), application virtualization, and endpoint management. Strong understanding of cloud-based solutions and their integration with End User Computing. Experience with leading End User Computing platforms such as VMware, Citrix, or Microsoft. Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Relevant certifications in Enterprise Architecture or End User Computing technologies are desirable. Selection Process: Prospective candidates must submit their applications exclusively through this listing on the Jigya portal. Only applications received through this listing will be considered for further assessment. Shortlisted candidates will be invited to participate in an Online Test conducted on the Jigya Portal. Subsequent to the Online Test, candidates will be scheduled for Personal Interviews.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Looking for- 12+ Years’ experience supporting various versions of Citrix XenApp 6.5, XenDesktop 7.x, Citrix Secure Gateway, Citrix Web Interface, Citrix Edgesight, Citrix Director, and Citrix Netscaler. Share your updated CV at jatin@smrd.in

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Minimum 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving technical problems. Your expertise in Citrix Virtual Apps and Desktop Administration will be essential in maintaining and optimizing the performance of virtualized environments. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and resolve issues within multiple components of the systems. Optimize the performance of virtualized environments using Citrix Virtual Apps and Desktop Administration. Collaborate with cross-functional teams to address technical challenges. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies and concepts. Experience in troubleshooting and resolving application and infrastructure issues. Knowledge of networking protocols and configurations. Familiarity with scripting languages such as PowerShell.-On-premise Citrix Virtual Apps and Desktops-Experience on PVS-Citrix Netscaler-Citrix Provisioning Services-Citrix UPM and FSLogix Profile Management-Hybrid cloud Azure hosted Citrix environments-Powershell Good To Have Skills:Experience with cloud platforms like Azure. Additional Information: The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Bengaluru office. A minimum of 15 years of full-time education is required. Qualification Minimum 15 years of full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Citrix Virtual Apps and Desktop Architecture Minimum 3 year(s) of experience is required Educational Qualification : 1 BE or equivalent2 Extensive technical knowledge on end user computing Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have Skills :Citrix Virtual Apps and Desktop AdministrationGood to Have Skills : Citrix Virtual Apps and Desktop ArchitectureJob Requirements :Key Responsibilities :1 Supporting and preserving the Virtual Desktop setup of the institution, which includes, the AppSense and XenDesktop, XenApp, and others2 Help in organization and management of the business applications3 Determining the increased cases received by the IT Helpdesk4 Improving and adjusting the Virtual Desktop system5 Design and implement platform security6 Taking part in upgrading and updating the systems applications, installing it with up to date descriptions Technical Experience :1 Providing technical assistance for all the servers, desktops, and services that apply business2 Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure3 Knowledge on creating Investigation, Metrics, Defining services4 Schedule meeting with stakeholder and present business use case and improvement5 Knowledge on creating Investigation, Metrics, Defining services6 Create dashboards and track value Professional Attributes :1 Ability to learn new technologies2 Good Communication skills3 Able to handle the team Educational Qualification:1 BE or equivalent2 Extensive technical knowledge on end user computingAdditional Info :1 Ready to work in shift 24/7 2 hands on experience in F5/NetScaler Qualification 1 BE or equivalent 2 Extensive technical knowledge on end user computing

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Service Delivery Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Seeking an experienced IT Service Delivery Lead with a proven track record for management and support of end-user computing services, including messaging & collaboration support, for a large enterprise environment. This role requires strong leadership, strategic planning, and technical expertise to ensure the delivery of high-quality services that meet the needs of the organization.Technical Proficiency:oExtensive knowledge of end-user computing technologies, including Windows, macOS, SCCM, Intune, Image management, Application packaging, mobile device management (MDM), citrix and AVD.oProficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, One drive, Zoom and Webex.oKnowledge of managing Experience management and Desktop engineering.oStrong understanding of network infrastructure, security, and cloud services. Roles & Responsibilities:oProven ability to lead Delivery of IT Managed services to large enterprises.oResponsible for managing the delivery of large, complex projects using appropriate frameworks. Collaborate with sponsors to manage scope and risk.oDrive profitability and continued success by managing service quality and cost. Proactively support sales through innovative solutions and delivery excellence.oCommunicate effectively with users, team members, and senior management.oAbility to present complex technical information to non-technical stakeholders.oStrong customer service orientation.oAbility to think creatively and innovatively to solve problems and improve services.oEnthusiasm for exploring new technologies and methodologies.oAbility to build and maintain strong working relationships with a variety of stakeholders.oNegotiation and conflict resolution skills.oEngage with multiple teams and responsible for team decisions. Additional Information: The candidate should have a minimum of 18 years of experience in IT Service Delivery. A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities 5+ years of DevOps experience 5+ years of experience with Windows and Linux Servers in both Azure and internal Datacenters. 5 + years of experience in collaborating with other teams on infrastructure, containerization, networking, Citrix, Active Directory, SFTP etc. 5+ years of experience with automation scripting with Jenkins, Ansible to deploy software releases, patches etc. and PowerShell and any other tools for scripting around automation of routine activities. 5+ years of experience in migrating clients from one environment to another in both private and public clou 3+ years SQL Server Database deployments knowledge and to work with DBAs to automate solutions around database deployment and support operations. 3+ years of Terraform scripting and implementation experience on Azure. 3+ years of experience with IIS, Apache or NGNIX, Redis, AKS 3+ years of experience troubleshooting and monitoring skills using tools like Azure Monitor, Azure App Insight, Dynatrace, Splunk, and SQL Idera etc. 3+ years of experience with ITSM principles and ServiceNOW to open and manage tickets. 2+ years of experience with load balanced applications like Akamai, NetScaler 2+ years of experience with Dual Factor components like MFA, SSO, WAF Preferred candidate profile CI/CD Pipelines , Kubernetes, Azure , Terraform, Scripting, DevOps, Deployment, Monitoring , troubleshooting, security ,Windows and Linux Servers in both Azure and internal Datacenters and networking, Citrix, Active Directory, SFTP Perks and benefits

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas. You will work on L1 and L2 troubleshooting, implementing technology at the operating system-level, and ensuring services run smoothly within defined processes. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system concerns. Maintain documentation for troubleshooting procedures. Implement system upgrades and patches. Provide training to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in troubleshooting server and network issues. Knowledge of system upgrades and patches. Familiarity with ITIL framework. Additional Information: The candidate should have a minimum of 2 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education

Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports

Job Responsibilities: Manage and support Citrix environments, including XenApp and XenDesktop. Troubleshoot Citrix-related issues and optimize performance. Implement security best practices for Citrix infrastructure. Work with IT teams to deploy Citrix updates and patches. Monitor system health and ensure high availability

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities Manage 24x7x365 system administration operations, including O/S and server support across production, development, and internal IT environments.Troubleshoot, tune, upgrade, and monitor Windows and ESXi infrastructure.Setup and maintain hardware, including Dell/HP servers, and coordinate with vendors for hardware issue resolution.Perform datacenter management, including infrastructure asset management, license compliance, and reporting.Install and configure Windows and ESXi OS, ensure server hardening, and administer file servers and user-level permissions.Manage WSUS for patching, version upgrades, and maintaining patch compliance.Configure and manage Windows cluster infrastructure.Mitigate vulnerabilities identified during VAPT scans.Administer Virtual Center, ESXi, VRA, SRM, and Disaster Recovery (DR) setups and conduct regular DR drills.Provide audit evidence and support security audits.Maintain knowledge of ITIL processes such as Incident, Change, and Problem Management. Preferred Qualifications Experience with Cisco Hyperflex, Dell VxRail is advantageous.Familiarity with VMware ESXi patching/upgrade, VMware Update Manager, baseline creation, and host profile management.VMware and/or Windows certification.Good understanding of ITIL processes and audit compliance. Good-to-Have Skills Automation and scripting knowledge.Basic networking concepts.Experience with Citrix Xen.Familiarity with AWS or VMC environments.Requirements:Strong communication skills and flexibility to work in shifts.Proven experience in Windows and ESXi infrastructure management.Knowledge of security and compliance best practices, including audit processes.This position offers an exciting opportunity to work with cutting-edge infrastructure and technology while contributing to the operational excellence of the organization. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.