Position : Citrix Operations Manager Location : Mumbai Shift Timing : General (Availability 24*7) Job Responsibilities : Work on Desktop & Server Virtualization along with L2 & SMEs Working major incidents and provide permanent fix Document RCAs of major incidents Prepare POA and implement major changes in infra Work on incident \ issues escalated by L2/L3 team Work on creating LUN, shared storage and mapped to Hypervisor Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM Manage SLA and Availability of Services Ability to manage the existing L2/L3 team Primary Skill Set : Overall 10+ years in IT Infrastructure experience with minimum 6+ years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft) Proficient in Desktop & Server Virtualization Basic understanding on storage and connectivity fundamentals Concepts & Architecture of Citrix and other virtualization platform Good Understanding of Active Directory, Group Policies, User Managements Secondary Skill Set NA Experience 10+ years of total and relevant 6+ years of experience in managing IT Infra with Citrix Desktop Virtualization Soft Skill Good/Excellent Communication Skills (Speak, Read, Write) Report Writing Analytical & problem-solving skills Good presentation skills Ability to interact with internal/external clients and handle escalations Willingness to Continually Learn Team Player & People Management Skills Education Any Graduate, preferably from IT background Preferably MCP Certified 1

Experience in IT Infrastructure with Citrix Desktop Virtualization Proficient in Citrix XenApp & Xendesktop, XenServer implementation and configuration Experience in Citrix Desktop Virtualization Experience in Citrix XenApp & Xendesktop, XenServer / ESXi / HyperV / Nutanix Experience in PVS/MVS/SF/License Server Desktop & Server Virtualization Understanding on storage and connectivity fundamentals Good Understanding of Active Directory, Group Policies, User Managements Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix Document RCAs of major incidents. Prepare POA and implement major changes in infra Work on incident / issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM 100% Fluency on English. Good verbal and Written Communication Good Team player work with senior team members, conduct technical session, mentoring L1 team members Ability to achieve the highest level of customer satisfaction. Self-motivated and Results oriented. Train L1 and other support team members. A demonstrated positive and proactive approach Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts Overall 4-9 years of experience in managing IT Infra with Citrix Desktop Virtualization Good/Excellent Communication Skills (Speak, Read, Write) Team player, Self-Starter and resourceful Analytical & problem-solving skills Ability to achieve customer satisfaction Willingness to Continually Learn Team Player & People Management Skills Any Graduate in Information Technology

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Nextthink Admin Qualification : BE / B.tech Relevant Experience : 10 to 14 Years Must Have Skills : Allianz Virtual Client - Citrix (Pooled, Dedicated, Azure Cloud based, Rapps (Remote Application Streaming)) including application packaging and distribution, the Allianz Mobile Clients based on Windows 11 & Intune, Mobile Device Management for iOS devices and their security (e.g. Lookout). In addition, hardware services for the AMC, the Thin Client and enterprise mobility services, printing and meeting rooms are also part of the Tribe. Professional with expertise in 1. IT tools and technologies 2. design, configuration, implementation, development, maintenance and problem resolutions of standard or client specific customised software applications 3. Software development, deployment and support life cycles 4. writing technical specifications, technical design documents, requirement analysis Furthermore, they own required competencies in state of the art methodologies for software development in projects (e.g. Agile) Ability to comprehend logical database models and their impact/interconnections on the application and the application architecture. Good to Have Skills : A strong team player comfortable in a cross-cultural and diverse operating environment Result oriented and ability to deliver under tight timelines Ability to successfully resolve conflicts in a globally matrix driven organization Excellent communication and collaboration skills Roles and Responsibilities : 1. IT tools and technologies 2. design, configuration, implementation, development, maintenance and problem resolutions of standard or client specific customised software applications 3. Software development, deployment and support life cycles 4. writing technical specifications, technical design documents, requirement analysis Furthermore, they own required competencies in state of the art methodologies for software development in projects (e.g. Agile) Ability to comprehend logical database models and their impact/interconnections on the application and the application architecture. Location : Bangalore/Hyderabad/Chennai CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Job Title: End User Computing VDI Architect/Consultant Years of Experience: 8+ Years Work Location: Bangalore Notice Period - Bellow 30days or Immediate Design and architect enterprise Virtual Desktop Infrastructure (VDI) solutions using VMware Horizon, Citrix, and Azure Virtual Desktop (AVD). Develop scalable, secure, and high-performance virtual workspace environments to support business needs. Lead VDI strategy, integration, and automation efforts across hybrid and multi-cloud environments. Provide technical guidance, performance optimization, and troubleshooting expertise for complex deployments. Collaborate with stakeholders to define roadmaps, security policies, and best practices for VDI ecosystems. Roles & Responsibilities: Design, implement, and manage Virtual Desktop Infrastructure (VDI) solutions using VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), and Azure Virtual Desktop (AVD) across global environments. Install, configure, and administer VMware Horizon View components (Connection Server, Security Server, and Composer Server) , Citrix Delivery Controllers, StoreFront, and Netscaler , and AVD session hosts and management components . Configure and provision automated desktop pools, Linked Clones, Machine Creation Services (MCS), and Windows 365 Cloud PCs for seamless end-user experiences. Optimize user profile management using VMware DEM, Citrix Profile Management, FSLogix, and Azure AD for performance and persistence. Monitor and tune the performance of Horizon, Citrix, and AVD environments using vCenter, Citrix Director, Citrix ADM, Azure Monitor, and Log Analytics . Troubleshoot virtual desktop issues, including application virtualization challenges using VMware ThinApp, Citrix App Layering, and MSIX App Attach . Leverage PowerShell, Terraform, and automation tools to streamline VDI deployments, configurations, and issue resolution. Analyze system and event logs in Horizon Console, Citrix Studio, and Azure Virtual Desktop Insights to identify potential issues and optimize system performance. Conduct network performance analysis using Wireshark, Citrix HDX Monitor, and Azure Network Watcher to troubleshoot latency and connectivity issues. Perform software, driver, and patch updates using VMware vSphere Update Manager, Citrix PVS/MCS, and Microsoft Endpoint Manager to ensure compatibility and security. Conduct root cause analysis for recurring VDI performance and stability issues and define best practices for long-term optimization and reliability. Requirements: Requirements VDI Architect (Horizon, Citrix, AVD) Bachelors degree in computer science, Information Technology, or equivalent experience. Minimum 5 years of experience managing and troubleshooting VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), and Azure Virtual Desktop (AVD) environments. Extensive knowledge of virtualization (VMware vSphere, Citrix Hypervisor, Azure Hyper-V), networking, and storage technologies. Strong expertise in diagnosing and troubleshooting VMware ESXi/vSphere, Horizon View, Citrix Delivery Controllers, StoreFront, Citrix PVS/MCS, and AVD session hosts. Proficiency in remote display protocols , including PCoIP, Blast Extreme, Citrix HDX, and RDP. PowerShell scripting experience for automation and troubleshooting across Horizon, Citrix, and AVD environments. Expertise in high availability (HA) architecture and load balancing , including VMware DRS clusters, Citrix Netscaler, and Azure Load Balancer. In-depth knowledge of installing, configuring, and administering VMware Horizon (Connection Server, Security Server, Unified Access Gateway), Citrix CVAD components, and AVD management tools. Strong understanding of network configuration, authentication (AD, ADFS, SAML, MFA), and integration with cloud identity providers. Hands-on experience troubleshooting virtual desktop issues, including performance bottlenecks, application delivery, and session management. Experience in application virtualization and layering , including VMware ThinApp, Citrix App Layering, and MSIX App Attach. Excellent analytical and problem-solving skills with the ability to conduct root cause analysis and performance tuning. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Certifications: VMware VCP (mandatory), Citrix CCP-V or CCA-V (preferred), Microsoft Azure Virtual Desktop Specialty or MCSA (advantageous). Regards, Ipshita Saha Talent Acquisition Specialist Norwin Technologies IPSHITA SAHA | LinkedIn

Feather Thread Corporation is looking for Citrix Administrator to join our dynamic team and embark on a rewarding career journey. Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget

Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-AppVirtualization->Citrix XenApp,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infrastructure-Server Administration->Active Directory,Technology->Open System->Shell scripting,Technology->Server-OperatingSystemAdministration->Windows Server Admin Preferred Skills: Technology->Open System->Shell scripting Technology->Infrastructure-Server Administration->Active Directory Technology->EUC-AppVirtualization->Citrix XenApp Technology->EUC-Patching_and_Distribution->SCCM Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements Master Of Engineering,Bachelor Of Science,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Primary Duties And Responsibilities Leads multiple software development projects by managing a team of Software EngineersManages development activities with the goal of building the next generation of the company’s software productsDrives development as the digital platform group moves into new market areas such as cloud computingWorks closely with the business to build cutting-edge solutions following the agile development processContributes to critical R&D software development projects that help the company innovate the technologyMaintains and grows core toolkit that supports applications along with secondary applicationsWorks with customers, the product management team, and the software development team to develop and design softwareWorks in cross-functional teams and leads requirement analysis, prototyping, and deliveryManages, trains, develops, and mentors team members and participates in budget making processFacilitates the creation of detailed development plansManages the coordination between different teams involved in the development cycleCommunicates with customers to bring clarity in product requirements and product feedbackManages risk identification and mitigation strategies with sprint teamsEnsures the product delivered fulfills the expectations of the stakeholdersEnsures documentation of the processesServes as a technical leader and expert providing directions across multiple sprint teamsBrings synergies among the business needs, user requirements and team capabilities Educational Qualifications Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. Preferred Certifications Cloud Architect CertificationsIntegration Architects CertificationsApplication/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAFSAFe Agile CertificationProject Management Professional (PMP) Certification Work Experience 5+ years of directly-related or relevant experience with 2+ years in a managerial capacity, preferably in software designing and development or systems architecture. Skills & Knowledge Behavioral Skills: Coaching and MentoringCollaborationConflict ResolutionCritical ThinkingDetail OrientedInterpersonal CommunicationPlanningPrioritization and OrganizationProblem Solving Technical Skills Agile Architecture DeliveryArchitecture Strategy & Framework DesignCloud Computing MethodologiesData Architecture & GovernanceIntegration Testing & ValidationScalable Technologies & ArchitectureSoftware Development Life Cycle (SDLC)Stakeholder ManagementStoryboarding Tools Knowledge Cloud Computing Tools like AWS, Azure, Google cloudContainer Management and Orchestration toolsBig Data Frameworks like HadoopJava Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented DesignMicrosoft Office SuiteProject Management Support Tools - Clarity, Microsoft Project, JIRA, ConfluenceOperating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: PharmaLex US Corporation Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

We are hiring infrastructure experts for our client HP for various Administrator roles. Please feel free to apply if you have expertise on any 1 or more of the following skills Experience Range: 4-12 years Location: Electronic city, Bangalore (Hybrid) Commvault backup administrator : 2-8 years of experience with Commvault backup and enterprise backup solutions, Rubrik backup administrator : 1-8 years of experience with Rubrik back up and enterprise back up solutions, Veeam Backup Administrator : 1-8 years of experience with Rubrik back up and enterprise back up solutions, VMware Administator: 2-8 years of experience with VMWare - Vsphere administration. Windows Administrator : 2-8 years of experience with Windows server administration, with powershell and hyper v preferred L1 Service desk: To manage P1 tickets and incidents pertaining to access, monitoring, troubleshooting, backup and recovery etc Azure Administrator: Azure admin with HCI (Hyperconverged Infrastructure) and Hyper V experience, Linux Administrator: Good understanding of Linux administration and basic commands, Oracle DBA: Oracle Database Administrator with good understanding of Oracle 10g, 11g, 12c and 19c. SQL DBA: SQL Database administor with good understanding of MSSQL SERVER 2005, 2008 ,2008R2,2012/2014/2016,2019 Citrix Admin: Citrix administrator with Citrix Virtual Apps and Desktops 7.x, 19 xx, 20 xx LTSR Suite Citrix Administration with Xen Server : CItrix admin with good Xen server knowledge Redhat Satellite / KVM Admin: Redhat Engineer with Satellite or KVM administration Cisco and security professional: network security professional with cisco products

We are hiring infrastructure experts for our client HP for various Administrator roles. Please feel free to apply if you have expertise on any 1 or more of the following skills Experience Range: 4-12 years Location: Electronic city, Bangalore (Hybrid) Commvault backup administrator : 2-8 years of experience with Commvault backup and enterprise backup solutions, Rubrik backup administrator : 1-8 years of experience with Rubrik back up and enterprise back up solutions, Veeam Backup Administrator : 1-8 years of experience with Rubrik back up and enterprise back up solutions, VMware Administator: 2-8 years of experience with VMWare - Vsphere administration. Windows Administrator : 2-8 years of experience with Windows server administration, with powershell and hyper v preferred L1 Service desk: To manage P1 tickets and incidents pertaining to access, monitoring, troubleshooting, backup and recovery etc Azure Administrator: Azure admin with HCI (Hyperconverged Infrastructure) and Hyper V experience, Linux Administrator: Good understanding of Linux administration and basic commands, Oracle DBA: Oracle Database Administrator with good understanding of Oracle 10g, 11g, 12c and 19c. SQL DBA: SQL Database administor with good understanding of MSSQL SERVER 2005, 2008 ,2008R2,2012/2014/2016,2019 Citrix Admin: Citrix administrator with Citrix Virtual Apps and Desktops 7.x, 19 xx, 20 xx LTSR Suite Citrix Administration with Xen Server : CItrix admin with good Xen server knowledge Redhat Satellite / KVM Admin: Redhat Engineer with Satellite or KVM administration Cisco and security professional: network security professional with cisco products

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

As a Sr. Data Engineer at Micron Technology Inc., you will be a key member of a cross-functional team responsible for developing and growing Micron s methods and systems for extracting new insight for our expanding data streams. You will be collaborating with data scientists, engineers, technicians and data mining teams to design and implement systems to extract data from Micron s business systems, transforming it into an actionable format, and as needed, creating dynamic presentation layers for use by high-level engineers and managers throughout the company. You will be creating new solutions, as well as, supporting, configuring, and enhancing existing solutions. Responsibilities and Tasks Understand the Business Problem and the Relevant Data Maintain an intimate understanding of company and department strategy Translate analysis requirements into data requirements Identify and understand the data sources that are relevant to the business problem Develop conceptual models that capture the relationships within the data Define the data-quality objectives for the solution Be a subject matter expert in data sources and reporting options Architect Data Management Systems Leverage understanding of the business problem and the nature of the data to select appropriate data management system (Big Data, OLTP, OLAP, etc.) Design and implement optimum data structures in the appropriate data management system (Hadoop, Teradata, SQL Server, etc.) to satisfy the data requirements Plan methods for archiving/deletion of information Develop, Automate, and Orchestrate an Ecosystem of ETL Processes for Varying Volumes of Data Identify and select the optimum methods of access for each data source (real-time/streaming, delayed, static) Determine transformation requirements and develop processes to bring structured and unstructured data from the source to a new physical data model Develop processes to efficiently load the transform data into the data management system Prepare Data to Meet Analysis Requirements Work with the data scientist to implement strategies for cleaning and preparing data for analysis (e.g., outliers, missing data, etc.) Develop and code data extracts Follow best practices to ensure data quality and data integrity Ensure that the data is fit to use for data science applications Qualifications and Experience: 5+ years developing, delivering, and/or supporting data engineering, advanced analytics or business intelligence solutions Ability to work with multiple operating systems (e.g., MS Office, Unix, Linux, etc.) Experienced in developing ETL/ELT processes using Apache Ni-Fi and Snowflake Experienced in Cloud based solutions using AWS/AZURE/GCP. Significant experience with big data processing and/or developing applications and data sources via Spark, etc. Understanding of how distributed systems work Familiarity with software architecture (data structures, data schemas, etc.) Strong working knowledge of databases (Oracle, MSSQL, etc.) including SQL and NoSQL. Strong mathematics background, analytical, problem solving, and organizational skills Strong communication skills (written, verbal and presentation) Experience working in a global, cross-functional environment Minimum of 2 years experience in any of the following: At least one high-level client, object-oriented language (e.g., C#, C++, JAVA, Python, Perl, etc.); at least one or more web programming language (PHP, MySQL, Python, Perl, JavaScript, ASP, etc.); one or more Data Extraction Tools (SSIS, Informatica etc.) Software development Ability to travel as needed