Location: Trivandrum Experience: 8 - 12 Years Notice Period: Immediate to 45 Days Role Overview We are looking for a skilled Application Packaging & Release Engineer with strong hands-on experience in application packaging (MSI/MSIX, Win32, Intune) and release management . This role involves packaging, deploying, and managing enterprise applications, automating processes using PowerShell , and supporting enterprise-level rollouts like Office 365 deployments . Key Responsibilities Package and deploy applications using MSI/MSIX, Win32, and Intune Develop, test, and troubleshoot application packages for seamless functionality Manage and configure AppSense Application Manager, Environment Manager , and User Personalization Automate packaging and deployment tasks using PowerShell Package and troubleshoot App-V 5.1 applications Utilize SCCM 2012 R2 for software distribution and endpoint management Configure and maintain Microsoft Group Policy, DHCP, and DNS to support deployments Work with Microsoft SQL Server for configuration and troubleshooting Manage and support Citrix XenDesktop/XenApp 7.15+ environments Follow release management processes ensuring smooth go-lives and post-release support Participate in large-scale deployments like Office 365 rollouts , providing end-user support Required Skills Application Packaging: MSI/MSIX, App-V 5.1, Win32, Intune PowerShell Scripting & Automation SCCM 2012 R2 Microsoft Group Policy, DHCP, DNS Microsoft SQL Server Citrix XenDesktop/XenApp 7.15+ Release Management & Enterprise-Scale Deployments Must-Have Skills Application Packaging SCCM Intune Required Skills SCCM,Release Management,Any scripting

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: We are seeking a Senior End User Computing (EUC) Engineer with expertise in Citrix, Azure Virtual Desktop (AVD), SCCM/MECM, Intune, Ivanti AppSense, PowerShell, Entra ID, Defender, and other EUC technologies. The ideal candidate will be responsible for designing, implementing, and supporting end-user computing solutions that enhance performance, security, and user experience. Key Responsibilities: - Design, deploy, and manage Citrix Virtual Apps & Desktops (DaaS, XenApp, NetScaler, StoreFront, Director) for enterprise environments. - Configure and manage Azure AVD, Windows 365 (W365), and Azure Virtual Machines (VMs) for cloud-based EUC solutions. - Administer SCCM/MECM, Intune, and Ivanti AppSense for software deployment, patching, and device management. - Implement and optimize Entra ID (formerly Azure AD), Microsoft Defender, and Active Directory (AD) for identity and security management. - Develop and maintain OS Deployment (OSD) automation for endpoint provisioning and management. - Utilize PowerShell scripting to automate EUC-related tasks and improve efficiency. - Collaborate with cross-functional teams to ensure seamless integration of EUC solutions. - Monitor and troubleshoot EUC-related performance, availability, and security issues. - Stay updated with emerging EUC technologies and recommend best practices. - Provide Level 3 support for escalated EUC incidents and service requests. Qualifications & Experience: - 7+ years of experience in End User Computing with expertise in Citrix, Azure AVD, SCCM/MECM, Intune, and Active Directory. - Strong knowledge of Citrix DaaS, XenApp, NetScaler, StoreFront, Director, and Virtual Desktop solutions. - Hands-on experience with Azure Virtual Machines (VMs), Windows 365 (W365), and Entra ID. - Proficiency in PowerShell scripting for automation and troubleshooting. - Experience with Microsoft Defender, security policies, and endpoint protection. - Strong background in OS deployment (OSD), image management, and application packaging. - Ability to troubleshoot complex EUC environments and resolve escalated technical issues. - Excellent communication and documentation skills for stakeholder collaboration. - Industry certifications such as Citrix CCA-V/CCE-V, Microsoft Certified: Azure Administrator, Intune Specialist, or similar are preferred. Preferred Skills: - Experience in hybrid cloud environments integrating on-premises and cloud-based EUC solutions. - Familiarity with Windows Server, Group Policy, and enterprise mobility solutions. - Knowledge of ITIL processes and EUC best practices. Required Skills Microsoft Intune,Citrix Netscaler,Sccm

Receiving, logging and managing calls and emails from users in US Log into ServiceNow Basic Active Directory . Creating user accounts, reset passwords, Office 365, Citrix, Teams, VPN support Required Candidate profile 2-8 years of experience in end user support, via email, voice and remote. Understanding of Office 365 , Citrix, Active Directory, Tanium, SCCM Work in 24*5 ; Work from home night shift.

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft Azure Architecture Good to have skills : Citrix Virtual Apps and Desktop Architecture, Vmware Virtualization Administration Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Architect, you will lead the definition, design, and documentation of technical environments. You will deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solution's cost of ownership, and promote a clear and consistent business vision through technical architectures. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the development and implementation of technical solutions. Evaluate and recommend technologies to achieve business goals. Ensure compliance with architectural standards and guidelines. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Azure Architecture. Good To Have Skills: Experience with Citrix Virtual Apps and Desktop Architecture. Strong understanding of cloud computing principles. Experience in designing and implementing Azure solutions. Knowledge of virtualization technologies. Ability to analyze and troubleshoot complex infrastructure issues. Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Azure Architecture. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft Azure Architecture Good to have skills : Citrix Virtual Apps and Desktop Architecture, Vmware Virtualization Administration Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Architect, you will lead the definition, design, and documentation of technical environments. You will deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solution's cost of ownership, and promote a clear and consistent business vision through technical architectures. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the definition, design, and documentation of technical environments. Deploy solution architectures. Create architectural standards. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Azure Architecture. Good To Have Skills: Experience with Citrix Virtual Apps and Desktop Architecture. Strong understanding of cloud computing principles. Experience in designing and implementing Azure solutions. Knowledge of Azure networking and security concepts. Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Azure Architecture. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Subject Matter expert (SME) on load-balancing Technology, Routing and Switching and Network Packet Brokers operation, F5 and Citrix load-balancing platforms. switches, routers, and firewall concepts. load-balancing technology

Role & responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Preferred candidate profile Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

Role & responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Preferred candidate profile Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

AHEAD is searching for a Virtualization/ VDI/ Citrix/ Horizon Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Our Virtualization Engineer is a valued member of the Managed Services Technical Operations Team responsible for incident management, service request management, and change management virtualization support for all Managed Services customers. This position will report to and receive direction from the Manager, Technical Operations. Roles and Responsibilities Provides Tier-2/3 technical support to clients Administer, maintain, and support a variety of complex client Horizon/Citrix environments Identify, analyse, and resolve problems on a variety of VDI platforms Handles day-to-day VMware vSphere operational tasks including but not limited to: Performance analysis of overall system health Disk and Network management, configuration, and troubleshooting Apply software updates and deploy new systems Troubleshooting performance or configuration issues on virtualization platform hardware. Perform root cause analysis for issues / provide workarounds to ensure business continuity Troubleshooting performance or configuration issues on VDI platform hardware Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customers expectations and within the agreed Service Level Agreement (SLA) Create and maintain client technical documentation Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA Work with the Manager of Technical Operations to understand client business needs, identify solutions, and provide strategic recommendations Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices Manage incident/task workflow, prioritize requests, and maintain transparent communication. Manage and exceed client expectations Complete yearly training plan objectives and relevant certifications Qualifications Minimum of 8+ years of related experience with VMware and vCenter required Experience with virtualization platform hardware such as Nutanix, Dell, HPE, Cisco UCS is required Minimum of 6+ years of related experience with Citrix/Horizon. Managed Services or Consulting experience is a plus Experience with performance monitoring tools LogicMonitor, SolarWinds, Control Up, etc. Ability to effectively interact with all levels of business via phone, written communication, and in-person Team collaboration, responsiveness, ability to multi-task Strong sense of urgency, ability to set priorities and perform the job with little guidance Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Reporting skills critical Strong interpersonal and communication skills (written and oral) required Strong analytical and problem-solving skills Self-motivated with the ability to work in a fast-paced environment .

Responsibilities: Provide subject matter expert (SME) level consultation to clients on matters of data center technologies. These technologies include storage systems: SAN and NAS; virtualization platforms: VMware vSphere and Microsoft Hyper-V and the associated host (server) hardware platforms that support virtualization platforms; virtual desktop infrastructure (VDI): VMware and Citrix solutions; Microsoft Active Directory and associated on-premises server technologies; as well as backup, replication, and disaster recovery systems and methodologies. Maintain expert-level knowledge of these evolving technologies. Develop data center architecture for clients, including assisting with the creation of designs, documentations, product quotes, bills of materials, implementation plans, and policies to support clients' data center infrastructure. Assist with creating statements of work for client project opportunities to drive profitability. Create, update, modify, and verify internal documentation, procedures, implementation guides, and minimum engagement standards documents to meet changing industry needs and to adhere to well-architected and cyber security best practices. Update client-specific documentation on a recurring basis. Provide technical mentorship to junior Data Center Team members and other firm employees with client data center responsibilities Design, implement, configure, and optimize client data center technologies according to firm-established standards. Adhere to statements of work and ensure projects are completed within the scope and estimated time allocated. Provide data center technology support for clients' when issues are escalated beyond the capabilities of Tier 1 or Tier 2 support structure. Establish and maintain effective relationships across departments, business units, partners, and vendors Work with team leadership to innovate new, creative, and unique solutions, service offerings, and products for current and prospective firm clients. Other duties as assigned Qualifications: 2 -5 years of relevant experience Expert-level knowledge of one or more of the following areas required: VMware vSphere and Microsoft Hyper-V Hyperconverged Infrastructure (HCI) solutions (Dell EMC, HPE, Nutanix, NetApp or VMware, and/or Azure Stack HCI) VMware Horizon or Citrix Virtual Apps and Desktops Veeam Backup and Replication NetApp ONTAP Strong working knowledge of network technologies (all required) including: OSI model Routing and switching concepts IP addressing and subnetting Firewall concepts Virtualization concepts Storage concepts Database concepts (SQL and other RDS solutions) Hybrid cloud concepts Windows server upgrades Strong working knowledge of Microsoft Active Directory Microsoft Windows Server 2016 2022 and Active Directory Group Policy Objects Active Directory users and groups administration Azure AD Connector Active Directory upgrades Troubleshooting of server/host hardware required Strong working knowledge of on-premises server technologies (all required) including: DNS DHCP Certificate Services NTP SMTP SNMP Working knowledge of cyber security concepts required VMware vSphere/ESXi/vCloud/NSX experience preferred Experience with the design and administration of Amazon AWS and/or Microsoft Azure services preferred Ability to read, modify, and create PowerShell scripts preferred Working knowledge of the design, implementation, administration, and optimization of Linux platforms preferred Experience with administration of hyper-converged infrastructure (HCI) platforms preferred Excellent written and oral presentation skills required Professional-level certification(s) in any Data Center Team technology or products, or willingness/ability to earn certification within first 4 months of employment - such as VMWare Certified Professional (VCP) Bachelor's degree in Computer Science, Information Technology, Information Systems, or similar discipline, or equivalent work history/experience or working towards achieving a degree Experience in team collaboration required Experience in providing team development and mentorship to junior co-workers required WHAT YOU WILL NEED (Desirable) Work experience with Microsoft Windows and/or Linux operating systems Microsoft Tools Word Visio Presentation At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at .

We are seeking a highly skilled and experienced specialists with in-depth knowledge of Microsoft Intune and System Center Configuration Manager (SCCM) and other Mobile Device Management (MDM) solutions. The preferred candidate will be responsible for designing, implementing, and overseeing the management of enterprise-level solutions that leverage Intune and SCCM to ensure efficient and secure device management across the organization. Key Responsibilities Design and architect comprehensive solutions using Microsoft Intune and SCCM to meet the clients device management needs. Knowledge and understanding of other Multiple Device Management Solutions (MDM) solutions like Workspace one, Jamf and Manage Engine Lead the implementation and configuration of Intune and/or SCCM, ensuring integration with existing systems and infrastructure for clients and partners in remote environments. Develop and maintain policies, procedures, and documentation for Intune and SCCM deployments. Provide technical leadership and guidance to resources both internal and external, ensuring best practices are followed in the management of devices, configurations and applications. Troubleshooting Intune and SCCM environments with an expert understanding of the technologies and how they impact environments. Stay up to date with the latest developments and trends in Intune, SCCM, and related technologies, and recommend improvements to existing solutions. Conduct training sessions and workshops for internal and external resources on Intune and SCCM functionalities and best practices. Hands-on experience with windows upgrade process having focus on 10 to 11 upgrade paths The ability to clearly communicate personal experience and support information with technical and non-technical persons and the charisma to engage and educate users on all levels. Skills Required Extensive experience implementing and troubleshooting Device management Platforms. Proven experience as an Architect or similar role with a focus on Microsoft Intune and SCCM. 10 years plus for SCCM and 5 year plus for Intune. In-depth knowledge of Intune and SCCM, including large scale deployment, configuration, imaging and management. Strong understanding of enterprise device management, security and compliance. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Operational knowledge of Workspace one, Manage engine, Jamf, Tanium or other platforms preferred. Understanding of Microsoft Azure/Entra in the security space (Defender, Conditional Access, Identity Governance) Preferred Skills Experience with other Microsoft technologies such as Azure Active Directory/Entra and Patch management. Familiarity with scripting languages. Application packaging MD-102 (Endpoint Administrator Associate) 70-703 (Administering Microsoft System Center Configuration Manager and Cloud Services Integration) Knowledge of virtual desktop infrastructure and products like Citrix, AVD, Horizon, AWS and W365 a plus.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Implement innovative strategies for problem-solving. Lead continuous improvement initiatives within the team. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in troubleshooting and resolving Citrix-related issues. Knowledge of networking concepts and protocols. Hands-on experience in implementing Citrix solutions. Good To Have Skills:Experience with Citrix NetScaler. Additional Information: The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Gurugram office. A 15 years full-time education is required. About The Role ::HP Device Manager (HPDM) Administrator Location:Bangalore , Gurugram , L9Job Summary The HP Device Manager (HPDM) Administrator (L2) will oversee the advanced management, optimization, and troubleshooting of HP thin clients and their associated environments. This role requires a deep understanding of HPDM architecture, endpoint management, image creation, and deployment strategies. The candidate will be the escalation point for critical issues, ensure seamless operation of thin client deployments, and lead initiatives for system enhancements and integrations.________________________________________Key ResponsibilitiesAdministration and Management1.HPDM System Administration:oManage and maintain the HP Device Manager server infrastructure, including configurations, updates, and backups.oAdminister the deployment and management of thin clients across multiple sites using HPDM.oConfigure thin client groups, policies, and tasks in HPDM to ensure efficient operations.2.Image and Template Management:oDevelop, maintain, and update golden images for HP thin clients.oPerform OS updates, driver integrations, and application installations on images.oCreate, test, and deploy templates for uniformity across devices.3.Monitoring and Troubleshooting:oMonitor HPDM health and performance, addressing alerts and resolving issues proactively.oTroubleshoot complex thin client issues, including boot failures, configuration mismatches, and application errors.oConduct root cause analysis (RCA) for recurring problems and implement permanent fixes.4.Patch and Security Management:oImplement firmware updates and security patches for HP thin clients through HPDM.oEnsure compliance with security policies by managing device certificates and encryption settings.5.Integration and Optimization:oIntegrate HPDM with other IT systems, such as Active Directory and VDI environments (e.g., Citrix, VMware Horizon).oOptimize thin client performance for specific use cases (e.g., multimedia, VDI).6.Automation and Scripting:oDevelop automation scripts for repetitive tasks using HPDM scripting or PowerShell.oStreamline bulk deployments, updates, and troubleshooting using automation tools.7.Documentation and Reporting:oMaintain comprehensive documentation, including HPDM configurations, SOPs, and troubleshooting guides.oGenerate detailed reports on device status, deployment success rates, and performance metrics.8.Team Collaboration and Leadership:oAct as the primary escalation point for L1/L2 teams for advanced HPDM-related issues.oProvide technical guidance and training to team members on HPDM best practices.oCollaborate with cross-functional teams to align thin client strategies with organizational goals.________________________________________Skills and QualificationsTechnical Expertise1.HPDM Knowledge:oAdvanced knowledge of HP Device Manager architecture, features, and configurations.oExpertise in managing HP thin clients, including t430, t640, and other models.2.Image and Firmware Management:oProficiency in image creation, customization, and deployment for thin clients.oExperience with Windows IoT and Linux-based HP thin client operating systems.3.Integration Skills:oFamiliarity with Citrix, VMware Horizon, and Microsoft Azure Virtual Desktop (AVD) integrations with thin clients.oStrong understanding of Active Directory, DHCP, DNS, and network protocols as they relate to thin client deployment.4.Tools and Automation:oExperience with monitoring and automation tools, including HPDM scripting, PowerShell, or similar technologies.5.Security and Compliance:oKnowledge of security best practices for endpoint devices, including encryption, firmware patching, and access controls.Soft Skills6.Strong problem-solving and analytical skills for troubleshooting complex issues.7.Excellent communication skills to explain technical concepts to non-technical stakeholders.8.Team leadership and mentorship abilities to guide L1/L2 teams.Certifications (Preferred)9.HP certifications related to thin client management.10.ITIL Foundation certification for understanding incident and change management processes. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications 15 years full time education

Position: IT Server Engineer Relevant Experience: 4+ Yrs Location: Hyderabad/Pune Shifts: Hybrid Model Shift Timings: 12 PM - 9 PM / 1 PM - 11 PM Basic Function: Responsible for managing the IT Server operations for Hyderabad Site Responsible for Operations, Incident and Problem Management for Server Domain This position will be the primary lead for all Hyderabad business support activities on server platform , interacting with business, vendors and IT teams in India & US. Monitors overall server platform performance, including accountability for problem identification and escalation Essential Functions: Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLAs L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective Understanding of Active Directory configuration, setup and other routine tasks Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP> Good understanding of messaging architecture fundamentals (MS Exchange) Hands on experience for administrating Storage devices (Dell EMC NAS, SAN etc), Backup solution (Rubrik) Virtual Environment (VM ware) Server hardware & RAID configuration Database clustering ( SQL) Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accruals to budget and define service level agreements with business partners Coordinate for Blackberry/smart devices configuration with US/India team Create and maintain documentation related to ISO 27001/ISO 20000 Work on Citrix and Azure VDI related issues Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with IT procurement team to provide inputs related to server platform related procurement Primary External Interactions Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife Technical Skills: ITIL, MCSE/MCSA Preferably VMware certified Proficiency in MS-Visio, Project, PowerPoint and excel Citrix VDI Soft Skills(Mandatory): Excellent verbal and written communication skills ( English and Spanish) Understands how BPO operations are run and maintained Good negotiation and convincing skills Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 6-7 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India

Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. If youre a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, wed like to meet you. Job Requirements Primary Job Functions: Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues. Continuously develop skills leveraging several learning tools available at NetApp Inc. Required Skills: Excellent troubleshooting skills, and passion for problem solving and investigation Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL) Strong troubleshooting experience with Ethernet, TCP/IP networking protocol. Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos. Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues. Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory. The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements. Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus. Exposure on working with VSCAN, Fpolicy is a plus. Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus. Education B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 12 years of related experience. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

About The Role Key Responsibilities Supporting and preserving the Virtual Desktop setup Manage Citrix Xen Desktop and Citrix XenApp environment Update Virtual machine images using available methods Maintain patch and vulnerability compliance across entire virtual desktop ecosystem. Provide operational support and requests for virtual systems. Perform problem management activities and tier-three support in problem / issue escalations. Citrix Xen Desktop Citrix XenApp Citrix DaaS Citrix MCS NetScaler Deep Windows 7/10/11OS knowledge Windows Server knowledge Basic network troubleshooting Basic application troubleshooting Proficient in a ticketing system Excellent written and verbal communication skills Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadline Primary skills Citrix Admin Secondary skills XenApp Xendesktop Virtual desktop

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Title:Citrix, VDI AdministratorL2 Support Engineer - Citrix, VDI, AVD, PVS, App Layering, Windows 365 and RDSJob Summary :We are looking for an L2 Support Engineer to handle daily operational support and troubleshooting for Citrix XenApp/XenDesktop, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), App Layering, Windows 365 (W365) and RDS. The candidate will work closely with the L1 and L3 teams to ensure smooth operation, resolve user issues, and execute routine maintenance tasks.________________________________________Key Responsibilities:Support and Maintenance: Provide day-to-day operational support for Citrix XenApp/XenDesktop environments, including user session troubleshooting and application delivery issues. Assist with basic administration and support for Azure Virtual Desktop (AVD) and Windows 365 (W365) virtual desktops. Monitor and support Citrix PVS, ensuring desktops are provisioned and operating as expected. Resolve basic issues related to Citrix App Layering, such as layer updates or application conflicts. Configure and administer Microsoft RDS environments for multi-user access. Optimize RDS for high availability and performance. Manage and maintain Windows Server environments, including DNS, DHCP, and GPOs. Perform regular server health checks, monitoring, and performance tuning.Incident and Request Management: Handle escalations from the L1 support team and resolve incidents within SLAs. Respond to user issues related to login failures, session performance, and application access. Assist with provisioning, de-provisioning, and updating of virtual desktops in W365 and AVD environments.Monitoring and Reporting: Use tools like Citrix Director, Azure Monitor, and vendor dashboards to monitor VDI environments and identify potential issues. Log and document issues, changes, and resolutions in the ticketing system.Basic Administration and Updates: Perform regular updates to Citrix images, PVS vDisks, and AVD/W365 session hosts under guidance from L3 engineers. Execute minor configuration changes, including Citrix policies, user profile adjustments (FSLogix or UPD), and session timeouts. Assist in implementing application or OS layer updates in Citrix App Layering.Collaboration and Escalation: Collaborate with L3 engineers to escalate unresolved or complex issues. Work with cross-functional teams to ensure smooth delivery of virtual desktop services. Participate in team meetings and contribute to knowledge-sharing initiatives.________________________________________Required Skills and Experience: 2–4 years of experience in supporting Citrix XenApp/XenDesktop environments. Basic knowledge of Azure Virtual Desktop (AVD) and Windows 365 (W365) administration. Familiarity with Citrix PVS (Provisioning Services) for image delivery. Understanding of Citrix App Layering for application and OS updates. Experience with Windows Server (2016/2019/2022), Active Directory, and basic Group Policy troubleshooting. Hands-on experience with user profile management tools like FSLogix or UPD. Ability to analyze and resolve common VDI-related issues such as session slowness, application failures, and profile loading errors.________________________________________Preferred Skills: Basic scripting knowledge (PowerShell) for repetitive tasks. Experience with monitoring tools like Citrix Director, Azure Monitor, or similar. Understanding of ITIL processes for incident, problem, and change management.________________________________________Certifications (Optional): CCA-V (Citrix Certified Associate – Virtualization) Microsoft Certified:Azure Fundamentals ITIL Foundation________________________________________Key Competencies: Strong troubleshooting and analytical skills. Good communication skills for interacting with users and team members. Ability to prioritize tasks and work under pressure. Eagerness to learn and grow in a fast-paced environment Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure smooth operation of production and development systems. Troubleshoot and resolve hardware and software issues. Implement technology at the operating system-level. Collaborate with team members to provide technical support. Document and maintain system configurations. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of system administration. Experience in troubleshooting hardware and software issues. Knowledge of network configurations and protocols. Familiarity with server maintenance and monitoring. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Kolkata office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education L2 Support Engineer - Citrix, VDI, AVD, PVS, App Layering, and Windows 365________________________________________Job Summary :We are looking for an L2 Support Engineer to handle daily operational support and troubleshooting for Citrix XenApp/XenDesktop, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), App Layering, and Windows 365 (W365). The candidate will work closely with the L1 and L3 teams to ensure smooth operation, resolve user issues, and execute routine maintenance tasks.________________________________________Key Responsibilities:Support and Maintenance: Provide day-to-day operational support for Citrix XenApp/XenDesktop environments, including user session troubleshooting and application delivery issues. Assist with basic administration and support for Azure Virtual Desktop (AVD) and Windows 365 (W365) virtual desktops. Monitor and support Citrix PVS, ensuring desktops are provisioned and operating as expected. Resolve basic issues related to Citrix App Layering, such as layer updates or application conflicts.Incident and Request Management: Handle escalations from the L1 support team and resolve incidents within SLAs. Respond to user issues related to login failures, session performance, and application access. Assist with provisioning, de-provisioning, and updating of virtual desktops in W365 and AVD environments.Monitoring and Reporting: Use tools like Citrix Director, Azure Monitor, and vendor dashboards to monitor VDI environments and identify potential issues. Log and document issues, changes, and resolutions in the ticketing system.Basic Administration and Updates: Perform regular updates to Citrix images, PVS vDisks, and AVD/W365 session hosts under guidance from L3 engineers. Execute minor configuration changes, including Citrix policies, user profile adjustments (FSLogix or UPD), and session timeouts. Assist in implementing application or OS layer updates in Citrix App Layering.Collaboration and Escalation: Collaborate with L3 engineers to escalate unresolved or complex issues. Work with cross-functional teams to ensure smooth delivery of virtual desktop services. Participate in team meetings and contribute to knowledge-sharing initiatives.________________________________________Required Skills and Experience: 2–4 years of experience in supporting Citrix XenApp/XenDesktop environments. Basic knowledge of Azure Virtual Desktop (AVD) and Windows 365 (W365) administration. Familiarity with Citrix PVS (Provisioning Services) for image delivery. Understanding of Citrix App Layering for application and OS updates. Experience with Windows Server (2016/2019/2022), Active Directory, and basic Group Policy troubleshooting. Hands-on experience with user profile management tools like FSLogix or UPD. Ability to analyze and resolve common VDI-related issues such as session slowness, application failures, and profile loading errors.________________________________________Preferred Skills: Basic scripting knowledge (PowerShell) for repetitive tasks. Experience with monitoring tools like Citrix Director, Azure Monitor, or similar. Understanding of ITIL processes for incident, problem, and change management.________________________________________Certifications (Optional): CCA-V (Citrix Certified Associate – Virtualization) Microsoft Certified:Azure Fundamentals ITIL Foundation________________________________________Key Competencies: Strong troubleshooting and analytical skills. Good communication skills for interacting with users and team members. Ability to prioritize tasks and work under pressure. Eagerness to learn and grow in a fast-paced environment." Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Stay updated with the latest technologies and industry trends. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in managing Citrix environments. Knowledge of networking concepts and protocols. Hands-on experience in troubleshooting server and network issues. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

The Role Infrastructure Architects are the key link between Kyndryl and our clients. Youre in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. Youll be there from the start of a project understanding whats needed and figuring out the best technical solution. And youll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, you will utilize the full breadth of your talent and experience. This role involves technical leadership as a Subject Matter Expert (SME), with expertise in network and security technologies, including NetScaler Unified Gateway and Load Balancer, F5 Load Balancers, Cisco ISE, Palo Alto, and Cisco Firewalls. The candidate will provide detailed technical knowledge, solution design, implementation, and troubleshooting expertise across these technologies, ensuring the security and efficiency of enterprise network environments. Key Responsibilities: Serve as a technical expert for NetScaler Gateway and Load Balancer, offering guidance on load balancing, application delivery, and traffic management. Configure, manage, and optimize F5 Load Balancers, including LTM, GTM, and advanced traffic management policies. Implement and maintain Cisco ISE for network access control, identity management, and security compliance. Deploy, configure, and manage Palo Alto and Cisco Firewalls (ASA, Firepower) for perimeter security, threat prevention, and VPN configurations. Provide expert-level troubleshooting for network performance issues, security vulnerabilities, and access control challenges. Collaborate with cross-functional teams to design and implement top-tier network security solutions. Develop and document standard operating procedures (SOPs), best practices, and technical guidelines. Conduct technical training sessions and mentor junior engineers on best practices and technological advancements. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience At least six years of experience with NetScaler (Citrix NetScaler Unified Gateway & ADC), encompassing configuration, optimization, SSL offloading, and troubleshooting. Expertise in F5 Load Balancer (LTM, GTM), encompassing deployment, advanced traffic policies, and automation. Expertise in Cisco ISE , covering authentication, authorization, accounting (AAA), and network access control (NAC). Experience with Cisco Firewalls, specifically ASA, Firepower, and NGFW security policies and VPN setup. Knowledge of Palo Alto, focusing on NGFW security policies and VPN setup. Solid understanding of Data Centre mainly Systems, Storage, Networking & Security, Application & Databases Preferred Technical and Professional Experience Citrix Certified Professional (CCP) Networking F5 Certified Administrator (F5-CA) Cisco Certified Network Professional (CCNP) Security Strong analytical and problem-solving skills with the ability to troubleshoot complex networking and security issues. Experience with enterprise network architectures, cloud integration, and security best practices. Excellent communication skills to interact with stakeholders, vendors, and internal teams.

The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customers networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers including new wireless and 5G technologies not yet adopted by most companies. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Any associate level active certification from OEM (cisco, fortigate, checkpoint) will be preferred. Hands on experience of FortiGate/Checkpoint/paloalto/cisco Nexus/Cisco ACI Experience on firewalls and Network Experience on Dynamic Routing protocol: (BGP, EIGRP, OSPF) Experience on Load Balancers (F5, Citrix) products will be preferred. Work from client location in Airoli, Navi Mumbai. 24*7 shift operations Plan and Implementing change request w.r.t network and security technology. Install and troubleshoot network/firewall device. 2-4 years of experience Implement and troubleshoot network and security protocols. Understanding of ITIL concepts. Experience in ticket handling through service now. Able to perform Network monitoring Able to perform ISP coordination and Escalations. Able to perform OEM coordination and Escalation. Preferred Technical and Professional Expertise CCNP Certification

The Role Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science taking information that has been gathered and looking for areas to have that Ah Ha moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience Bachelors degree in computer science, Information Security or a related field. 4-6 years of experience in information security, Firewall, VPN, NAC, DNS, Infoblox Strong knowledge of security frameworks and standards (e.g., NIST, ISO). Proficiency in security technologies and tools Firewall (Palo Alto, Fortinet), VPN (Citrix), NAC (ForeScout, HP ClearPass Airwave), DNS (Infoblox) Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously. Detail-oriented with a focus on delivering high-quality results. Preferred Skills and Experience Relevant certifications (e.g., CISSP, CEH, CISM) are highly desirable. Excellent problem-solving and analytical skills.

Ability to analyze business processes to suggest process improvements and develop RPA solutions around them. Ability to create solution design document and technical design document. Ability to do process assessment and technical feasibility. Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. Hands on experience with integration of various technology in RPA like Python, TensorFlow Thoroughly test the deployment package in the environment it will be hosted in or supported deployment environments. Ability to create and understand workflow diagram and to conceptualize it as an automated solution. Be able take up new initiatives, maintain synchrony in the team. Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand. Supporting existing processes and implementing change requirements as part of a structured change control process. Creating and documenting test cases and scenarios for the pre-UAT phases. Maintain RPA and monitor the successful execution of automation product. Problem solving issues that arise in day to day running of robotic processes & providing timely responses & solutions as required. Create and maintain reusable component to enable faster automation delivery by Team. Requirements Degree in computer science or equivalent. Master Certification in Automation Anywhere A360 Must have 4 to 8 yrs. of total IT experience. Technical expertise with hands-on experience in development on RPA platform/tool: Automation Anywhere A360 Expertise in SQL, SSIS, AbbY, Python, Java, Azure, PowerBI Excellent knowledge of C#, .Net Framework, HTML, Java Script and RDBMS Excellent Knowledge of RPA principles and/or design patterns Excellent knowledge of Software development life cycle and Agile Development Excellent Communication Skill-Written and Verbal. Knowledge of Visual Basic, HTML & Java Script Skill Set: Hands-on experience on tools (JIRA/TFS/Confluence) Exposure to Health care domain. Power shell scripts, Mainframe and Citrix automation experience. Strong Oops understanding and implementation experience. Knowledge of RPA frameworks and design. Bot Store and Reusable components. Process assessment and feasibility study experience

Please apply for this position by clicking the link below: https://rb.gy/nebuj6 Join us as a Citrix Administrator Specialist at Dedalus , one of the Worlds leading healthcare technology companies, on our team in Chennai, India to do the best work of your career and make a profound impact in providing better care for a healthier planet. What youll achieve As a Citrix Administrator, you will operate and administrate Citrix installations as access to software development, test and customer support environments. You will: Installation, Operation & Maintenance of Citrix Virtual Apps and Desktops environments Design, implementation and maintenance of a VDI automation framework and associated tools for all Citrix operational tasks including but not limited to installation, update, maintenance, backup and archiving Design and implementation of a cloud strategy for ORBIS environments, focus on Environment Access User support for ORBIS Environment Access, including Citrix, Horizon and OTCM DevOps / Developer & Tester support for integration of virtualization technologies in the sector of DaaS and VDI Installation, Operation & Maintenance of Omnissa Horizon Take the next step towards your dream career At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Heres what youll need to succeed: Essential Requirements Education: Bachelors or masters degree in computer science, Information Technology, or related field. Experience: 6 – 10[MB1] Years of experience as Citrix Administrator. Good experience in Citrix concepts, operation & maintenance, administration, monitoring, scaling & automation Exposure with Ansible for automated software installation and maintenance AWS Experience in the context of AppStream would be considered an asset Desirable Requirements: Certification in Citrix Exposure in Omnissa horizon is a plus We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application Closing date: 30th April 2025 Please apply for this position by clicking the link below: https://rb.gy/nebuj6 Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Provide L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation for systems and software products. Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture. Strong understanding of IT infrastructure and network systems. Experience in troubleshooting hardware and software issues. Knowledge of server and network configurations. Familiarity with virtualization technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture. This position is based at our Kolkata office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Stay updated with the latest technologies and trends in Citrix Virtual Apps and Desktop Administration. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of virtualization technologies. Experience in managing Citrix environments. Knowledge of networking concepts and protocols. Familiarity with Windows Server and Active Directory administration. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Hyderabad office. A 15 years full-time education is required.