1384 Citrix Jobs - Page 24

Requirements Description and Requirements Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder’s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Your Impact: The Principal Systems Administrator is primary source for Infrastructure support of all commercial environments for any day-to-day operations issues, and for the upcoming projects/setups. On any given workday he/she may be responsible for all, or any subset of Systems, Hardware and Platforms, ensuring proper prioritization of activities and coordination/communication of these activities with management, next tier support organizations, including Engineering and their respective peers What the role offers: Build Virtual Machines & Physical Machines per Standard setups Systems performance tuning and Administration Migrations, Upgrades and Patching the Systems and their Firmware Participate in Change management meetings, Readiness Reviews, Engineering/Comm Ops meetings, etc. as required to fulfill team responsibilities. Fulfillment of team responsibilities may require, from time to time, working outside of normally scheduled shift time to complete projects, maintenance and/or meet business commitments. Working cross functionally with the NOC (Tier I), Engineering and Deployment teams is critically important for the success of the larger organization. Fully support the Change Management, Release Management, Problem Management and Ops PMO activities/projects. Respond to Incident calls, joining conference bridges and MOCs. Proactively drive and troubleshooting issues. Assist Tier 1, troubleshoot and perform supportive actions as requested by subject matter experts/ Engineering. Position needs to participate on scheduled Systems Maintenance activities during off hours/weekends, and on call rotation. What you need to succeed: 15+ years of experience in Systems Administration and supporting Commercial environments. B.S / B.E. in computer Science or equivalent. Operating Systems: Advanced administrations skills on red hat Linux, Windows, and Systems Performance tuning Experience Working on VMware, NetBackup, Citrix, F5 load balancers, DNS, Networking, systems performance tuning Expertise on PowerShell scripting, shell scripting, Perl Scripting and Python scripting. Knowledge of Incident, Change & Problem Management/ticketing systems (HP SM) Desirable additional experience working on Storage Systems, San Switches, ESX Clusters Good analyzing & communication skills, self-motivated and passionate Systems Admin experience on Private Cloud infra setup and GPC & AWS infrastructure setups. Experience in developing and Deploying Ansible playbooks by integrating with Linux administration modules Familiarity with Infrastructure as Code Ability to troubleshoot issues in high pressure situations, resolving problems in a timely manner and keeping stake holders involved/updated

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Engineer - Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Helps design, document, build, deploy and support complex compute solutions in support of enterprise application development and production teams. Identifies and recommends configuration improvements, process improvements, automation opportunities, and upcoming technologies. Provides next level of support, training and mentors for administration team members. Configures disaster recovery software for local and global DR scenarios. Collaborates with other teams to resolve technical problems. Works with manager to resolve client issues. Helps configure and migrate clients to public cloud services. Plans, schedules and installs system upgrades and patches. Adheres to and complies with company change management processes. Supports manager in streamlining processes for enterprise level service delivery. Integration of new technologies to improve service offerings and better support the business. Performs other duties as assigned Experience with unified computing solutions (Cisco UCS) is a plus Experience supporting VMWare clusters, experience creating VMWare clusters is a plus Experience configuring and troubleshooting backup solutions, TSM is a plus Experience with storage platforms, including SAN and NAS Experience with VDI/Citrix is a plus Experience with agile development is a plus MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Network MonitoringMonitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operationsWork closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendorWork with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle EscalationTake care of escalations from the Level 1 teams. Network StandardBe a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen NetworkUtilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical SupportOptimize and make a positive employee support experience. Partner with Security & ComplianceDrive core security and compliance projects to ensure we're protecting our information assets Excel at communicationBe a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelors degree or equivalent experience Minimum 3 years experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE S AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualitiesDesire to focus on and please the customer, ability to understand requests from the customers point of view Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Windows ScriptingMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Good To Have Skills: Experience with Windows Scripting.- Strong understanding of virtualization technologies and their applications.- Experience in troubleshooting and resolving complex technical issues.- Familiarity with network protocols and security measures related to application support. Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving technical issues in a timely manner.- Familiarity with various operating systems and their configurations.- Ability to document technical processes and solutions effectively. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, XenApp , Xen-Desktop Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues before they impact users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application-related issues in a timely manner.- Familiarity with scripting languages to automate routine tasks and improve efficiency.- Knowledge of network protocols and their impact on application performance. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).d)Update software entitlement and agreement information into the SAM tool.e)Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.f)Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.g)Maintain software installation records in SAM tool and perform product normalization.h)Perform license reconciliation in SAM tool.i)Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.j)Respond to customer queries on software licensing. k)Create customized reports and recommendations to report on SAM function activities. l)Identify cost savings and license re-harvesting opportunities.m)Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience:Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLMGood understanding of publisher contracts, license metrics and product use rightsExperience in creation of entitlements, license overview report and contracts.Experience in handling software license requests and performing technical validation Professional Attributes:Excellent communication skillsExpert knowledge in MS Office applications (Excel & PowerPoint)Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management ToolsGood to Have Skills: Analytical and Communication Skills Educational Qualification15 years of full-time education Qualification 15 years full time education

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organizations infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of AVD Engineers to perform integration activities between R1 and Cloudmed systems to create a unified AVD experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1s AVD infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure AVD-related applications, and supporting all AVD infrastructure hardware and software. The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users). Responsibilities: Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of AVD In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities Works with other Team members to ensure project delivery expectations are effectively communicated and met Provides Tier 2/3-type support for global AVD infrastructure (serves as a point of escalation for Tier 1 support) Participate in on-call rotations and perform off-hour maintenance activities Leads technical initiatives as assigned and acts as a mentor for other team members Designs, automates and engineers high-availability, scalable solutions for new and existing services Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment) Researches, implements, and documents new tools and processes Performs multiple tasks concurrently and responds to emergency situations effectively Performs duties in a professional, polite, considerate, courteous, and timely manner Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct Required Qualifications: Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree 3-5years of overall virtual desktop experience 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS (Remote Desktop Services), SQL) Expertise in the Windows 10 operating environment, imaging process and Office 365 Experience creating, maintaining, and communicating complex information technology documentation Working knowledge of Azure administration Experience creating software packages, deployment, patch management, data, and cost analytics Knowledge of Azure cloud, networking, and enterprise architectures Desired Qualifications: Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required) Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation Azure, Citrix, VMware or relevant to AVD Certifications highly desirable Ability to maintain the highest levels of customer satisfaction and be service-oriented Excellent verbal and written communication skills Team-oriented and adaptable Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Software Engineer - RPA Engineering R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Ability to analyze business processes to suggest process improvements and develop RPA solutions around them. Ability to create solution design document and technical design document. Ability to do process assessment and technical feasibility. Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. Hands on experience with integration of various technology in RPA like Python, TensorFlow Thoroughly test the deployment package in the environment it will be hosted in or supported deployment environments. Ability to create and understand workflow diagram and to conceptualize it as an automated solution. Be able take up new initiatives, maintain synchrony in the team. Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand. Supporting existing processes and implementing change requirements as part of a structured change control process. Creating and documenting test cases and scenarios for the pre-UAT phases. Maintain RPA and monitor the successful execution of automation product. Problem solving issues that arise in day to day running of robotic processes & providing timely responses & solutions as required. Create and maintain reusable component to enable faster automation delivery by Team. Degree in computer science or equivalent. Master Certification in Automation Anywhere A360 Must have 4 to 8 yrs. of total IT experience. Technical expertise with hands-on experience in development on RPA platform/toolAutomation Anywhere A360 Expertise in SQL, SSIS, AbbY, Python, Java, Azure, PowerBI Excellent knowledge of C#, .Net Framework, HTML, Java Script and RDBMS Excellent Knowledge of RPA principles and/or design patterns Excellent knowledge of Software development life cycle and Agile Development Excellent Communication Skill-Written and Verbal. Knowledge of Visual Basic, HTML & Java Script Skill Set Hands-on experience on tools (JIRA/TFS/Confluence) Exposure to Health care domain. Power shell scripts, Mainframe and Citrix automation experience. Strong Oops understanding and implementation experience. Knowledge of RPA frameworks and design. Bot Store and Reusable components. Process assessment and feasibility study experience Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Microsoft Azure Windows Virtual Desktop Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration, Microsoft Azure Windows Virtual Desktop.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application-related issues.- Familiarity with scripting languages to automate tasks and improve efficiency.- Knowledge of network protocols and their impact on application performance. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. Good understanding of publisher contracts, license metrics and product use rights. Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation. Key ResponsibilitiesMaintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). Update software entitlement and agreement information into the SAM tool. Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. Maintain software installation records in SAM tool and perform product normalization. Perform license reconciliation in SAM tool. Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. Respond to customer queries on software licensing. Create customized reports and recommendations to report on SAM function activities. Identify cost savings and license re-harvesting opportunities. Drive periodic or ad-hoc stakeholder and project meetings. Technical ExperienceExcellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional AttributesExcellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification15 years of full-time education Desired Certifications:CSAM CITAM FlexNet Manager Implementation & Administration Flexera Certified IT Asset Management Administrator Qualification 15 years full time education

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills That Would Be Advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused

Educational Bachelor of Engineering,BTech,Bachelor Of Comp. Applications,BSc,Master Of Technology,Master Of Science,Master Of Comp. Applications Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-EUC-VDI-Citrix XenDesktop,Technology-EUC-VDI-Vmware Horizon View,Technology-Server-Virtualization-Citrix XenServer Preferred Skills: Technology-EUC-VDI-Vmware Horizon View Technology-Server-Virtualization-Citrix XenServer-Citrix

Educational Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Technology-Cloud Platform-Windows Azure,Technology-Server-Virtualization-Citrix XenServer Preferred Skills: Technology-Cloud Platform-Azure Core services-Azure Virtual Machines Technology-Server-Virtualization-Citrix XenServer-Citrix

Educational Bachelor of Engineering,BSc,BTech,BCA,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-Cloud Platform-Windows Azure,Technology-Server-Virtualization-Citrix XenServer Preferred Skills: Technology-Cloud Platform-Azure Core services-Azure Virtual Machines Technology-Server-Virtualization-Citrix XenServer-Citrix

Educational Bachelor Of Technology,Bachelor of Engineering,Bachelor Of Comp. Applications,Bachelor Of Science Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion - As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology-Infrastructure-Server Administration-Active Directory Technology-EUC-AppVirtualization-Citrix XenApp Technology-EUC-Patching_and_Distribution-SCCM Technology-EUC-VDI-Citrix XenDesktop Technology-Server-Virtualization-Citrix XenServer-Citrix Technology-Server-Virtualization-Vmware-ESX-Vmware

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : ServiceNow IT Service ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications meet quality standards and are delivered within the specified timelines.- Troubleshoot and resolve any issues or bugs in the applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Knowledge of Servicenow platform and its various modules.- Experience in configuring and customizing Servicenow applications.- Ability to troubleshoot and resolve technical issues in Servicenow applications. Additional Information:- The candidate should have a minimum of 2 years of experience in Servicenow Tools Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

We are seeking an experienced Cloud and Network Security Engineer to lead the design, implementation, and maintenance of our network security infrastructure. The ideal candidate will have a strong background in network security, including hands-on experience with firewalls, DMZs, intrusion prevention systems, and other key security technologies. You will play a vital role in ensuring the security and integrity of our network across traditional IT, cloud, and hybrid environments. Network Security ManagementMaintain and optimize network security management solutions, including automation, configuration, and monitoring to ensure robust protection against threats. Infrastructure DesignDesign and implement secure network infrastructures, including DMZs, firewalls, proxy, WAF, IPS, DDoS and security zones, to stabilize and enhance network performance. Security OperationsManage and monitor firewalls, IPS, content filtering, antispam, and antivirus solutions across various environments, ensuring comprehensive security coverage. Cloud and Hybrid EnvironmentsOversee firewall management and security operations in traditional IT, cloud, and hybrid environments, ensuring seamless integration and protection across platforms. Manage day to day firewall operations, implementing firewall rule requests, configuration changes. Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/Checkpoint/Fortinet/Azure firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Mentor Tier 1 staff on event handling & response Continually improve upon skills and ability to learn new technologies Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Contribute to L2/L3 SOPs/Runbook/KEDB in keeping process & documentation up to date. Contribute to request/incident/change management improvement process Ready to learn new technologies through internal trainings Ready to work 24*7 Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands-on Experience on minimum 3 Cloud and Infra Security Tools (Firewall / WAF / Proxy / IPS / IDS / DDOS) Experience on firewall rules and data flow traffic in firewalls. Experience on clustering and high availability. Should have good technical expertise in managing minimum 4 vendor device (PaloAlto FW, Fortinet FW, Cisco FW, Checkpoint FW, Juniper FW, Sonicwall FW, Bluecoat Proxy, McAfee Proxy, Forcepoint Proxy, F5 WAF, Forti WAF, Citrix Netscalar WAF) Should have good technical knowledge and hands on in cloud security solutions (AWS, Azure) like Microsoft cloud native security, PaloAlto, Zscalar Experience in configuration and implementation of VPN across various vendor perimeter devices. Experience in routing technologies. Skilled in analyzing and monitoring network security solutions. Should possess core understanding of web filtering gateways like BlueCoat, Zscaler or PaloAlto. Install firmware and patch updates Install policy for allowing/restricting access to web URL's Setting up rules for category wise access requests Managing whitelist and blacklist files Monitoring web access for users/source Configuring and managing reverse proxy Extracting and analyzing web access reports Preferred technical and professional experience Linux Basic knowledge, Advanced preferable. Basic Scripting knowledge in Python or shell scripting SASE, CASB Certificate Management

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

Location: Hyderabad, Telangana Time type: Full time Job level: Associate Job type: Regular Category: Information Technology ID: JR113733 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM has an opportunity for a highly motivated Platform Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies. You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure. You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios. Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes. You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members. Supports and helps orchestrate legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Support automation and acceleration of the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Support development and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud and on-premise infrastructure. Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery. Supports development and implementation of technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems. Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. Provides direct support of enterprise infrastructure including cloud and on-premises computing/data solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments. Configures and integrates custom and 3rd party applications and add-ons. Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Other duties as assigned. EDUCATION/CERTIFICATIONS Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree TECHNICAL SKILLS Microsoft Windows and Non-WinOS such as Linux Server administration – Required Troubleshooting of complex distributed environments - Required Management of Public Cloud and on premise Offerings (IaaS, SaaS, PaaS, VMware, O365, ADO) – Required Advanced Scripting Skills (PowerShell, Terraform and other IaC languages) - Preferred Ability to use/implement automation tools and IaC - Preferred Strong performance tuning experience- Preferred Microsoft Internet Information Server (IIS) and the basic operation of websites, application pools, IIS administration, ports, SSL certificates - Preferred Citrix VDI administration – Preferred 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) - Preferred. EXPERIENCE Strong knowledge of IT infrastructure, network and directory services required Experience in the following areas preferred: 1+ years’ Administering Directory Services for MS Windows 2012-2019 – Required 1+ Experience with Public Cloud Solutions (Azure//AWS/Google) – Required Managing/deploying secure certificates (SSL)- Required IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) – Required Managing infrastructure in a virtualized environment – Required Experience in Orchestration and containerization using Kubernetes - Required Identity Management SSO/MFA – Preferred Agile Methodology Experience – Preferred Experience with Site reliability engineering and ITIL framework – Preferred LEADERSHIP/SOFT SKILLS Experience in team collaboration – Required Excellent written and oral presentation skills – Preferred Exceptional analytical and process development skills - Preferred At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Technology Consulting ID: JR113661 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM’s ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Required qualifications 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred qualifications Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Role Purpose The ideal candidate will be responsible for end-to-end automation solutions, including design, development, deployment, and test strategy execution using tools such as UiPath, UFT, Selenium, and API testing frameworks. The role also involves leading teams and working cross-functionally with development and business units in both Agile. Requirements Total Experience 10+ years Relevant Experience 7+ years of experience into UiPath Development and Testing Experience into Testing tools like UFT, JMeter, BlazeMeter, Rest Assured,Postman, SoapUI. Experience into scripting with Python or VBScript or JavaScript. Experience into RDBMS like Oracle or SQL Server or Sybase or Advanced SQL. Duties and Responsibilities Development KEY ACCOUNTABILITIES/KRAS/KPIS: Design, develop, and implement end-to-end automation workflows using UiPath Studio. Collaborate with business analysts to create and validate PDD (Process Definition Documents) and SDD (Solution Design Documents). Build reusable components, custom workflows, and integrate with various systems (web, Windows, mainframe, Citrix, APIs, etc.). Utilize OCR, ICR, Machine Learning, and AI components for intelligent automation scenarios. Configure and manage automation deployments using UiPath Orchestrator (bots, assets, queues, schedules). Perform code reviews, optimization and performance tuning of developed bots. Maintain and enhance bots’ post-deployment with issue resolution and change management. Quality Assurance & Testing Lead automation and functional testing projects using UFT, Selenium, JMeter, BlazeMeter, and Rest Assured. Design and maintain test frameworks and reusable test assets. Conduct ETL testing and complex SQL queries for backend validation. Perform API testing using Postman, SoapUI, and REST/SOAP-based services. Validate test coverage and traceability with RTMs. Conduct various testing phases: Unit, Integration, System, Regression, UAT. Team Leadership & Project Management Lead QA teams across onshore and offshore locations. Collaborate with developers, product owners, and business analysts to ensure testable requirements. Mentor junior engineers and conduct code reviews, test audits, and performance tuning. Drive process improvements, automation strategy, and RPA Centre of Excellence initiatives. Maintain documentation, test plans, and project status reports for stakeholder review. As an applicant, please verify the legitimacy of this job advert on our company career page.-346021306

Job Description Work alongside the Leads and Managers to help define technical processes. Create technical documentation to provide consistent guidelines. Work to improve the overall end user experience regarding their technical needs, including hardware and software. Act as a technical escalation point to Desktop Technician roles. Technically oversee the technicians assigned to projects to ensure SLAs and deadlines are met. Provide subject matter expert (SME) guidance to the team as needed, in addition to regular trainings to ensure the team is kept up to date on relevant technical advancements or changes in the environment. Proactively uses good business judgment and communications to keep IS Management and business liaisons informed regarding status, risks, obstacles, and other related information. Expert in supporting Microsoft Windows operating system Expert in ticketing tools (ITSM), Citrix, MS Office, Active Directory, and VPN Expert in the support of printers, scanners, and copiers. Expert in the support of networking systems. Expert in hardware and software troubleshooting skills. Proficient in troubleshooting complex issues. Proficient in project management. Proficient in the use Microsoft Endpoint Configuration Manager. Proficient in the use of MDMs to monitor and administer mobile devices. Proficient in building and maintaining Windows Images (OSD). Experience supporting MacOS. Experience in PowerShell. Bachelor’s degree in computer science or related field. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. About Us About us: Our story Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.