1384 Citrix Jobs - Page 23

About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently recruiting for the role of a Technical Architect for Workplace Services to join our Digital Workplace Services Global Practice The Workplace Services Technical Architect will be part of the Global DWS Technical Architecture team and will: Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities; Work with solution design team members and sales to establish accurate costing and pricing techniques; Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality; Promote existing and new capabilities about the workplace services offerings to internal groups, partners and clients; Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy; Keep abreast of new technologies and products emerging in the Workplace Services area. Refine the definition and validation of new features leading to new solution development, including understanding of what a Client "complete" solution comprises of, its ecosystem, partner dependencies, and use cases, as required; Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes; Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners; Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions; Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings; Coach and mentor solution architects, sales practitioners and sales teams on the relevant Workplace Services capabilities and service offerings. Required Skills General 10+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent; In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models; Technical thought leadership, organizational agility and ability to communicate affectively within a global team; Exhibited maturity in conducting business and developing deep relationships with key partners; Excellent verbal/written communication skills; Strong analytical and problem-solving skills; Ability to organize and prioritize work flows, multiple tasks and work independently Experience with end user services product portfolio structures and pricing models; Technical and Technology Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services; In depth knowledge of services support models and related interdependencies in support of an workplace services ecosystem; Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling Workplace Services solutions; Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients; Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for end user services/workplace; Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage; Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.). Collaboration and Communication Detail, execution oriented focus with an ability to zoom out when required to see the "big picture; Ability to work across engineering, delivery and sales functions and "sell" ideas and solutions both internally and externally; Exceptional communication skills and presence - verbal, written and visual. Effective communication ability spanning operations, engineering to VP and occasionally C-level personnel internally and externally; Exhibited maturity in conducting business and developing deep relationships with key partners; Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives; Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred; Ability to conceptualize and translate complex ideas into simple terms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Summary Should have 4 to 5 years of experience preferably FIS Quantum Treasury Management 1. Good understanding of Treasury management system mainly FIS quantum application. 2. Knowledge in SWIFT Payments like MT320,MT300,MT101,MT199 3. Troubleshooting FIS quantum platform for clients 4. Good understanding of Static data setup and approvals 5. System optimization every two hours and Market data monitoring like Refinitiv 6. Hands on in QT Mapping MT940 & MT942 Statements and related issues 7. Creating Reports and scheduling the reports via FIS schedular 8.Good Knowledge on MDM & ATS configuration. 9.Connect with different teams (Trax ) on issue if needed FIS Quantum Configuration & Support Experience with ServiceNow & FIS Snow Experience with FIS Citrix Experience with WINSCP . Experience in CyberArk Strong stakeholder communication skills Preferred to have JIRA Experience Ability to work in multifunctional and multicultural environment Positive attitude and strong work ethic Proficiency in English Tools WINSCP FIS Citrix Service Now & FIS service Now

Technical Expertise: In-depth knowledge of telecom networks, protocols, and technologies. Problem-Solving: Strong analytical and problem-solving skills to handle complex network issues. Communication: Excellent verbal and written communication skills. Technical Expertise: In-depth knowledge of telecom networks, protocols, and technologies. Problem-Solving: Strong analytical and problem-solving skills to handle complex network issues. Communication: Excellent verbal and written communication skills. Teamwork: Ability to work effectively in a team environment and collaborate with various stakeholders. Attention to Detail: High attention to detail and accuracy in troubleshooting and documentation. Certifications: Relevant certifications such as CCNA, CCNP, or equivalent are preferred. Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support cannot handle. Network Maintenance: Perform regular maintenance and updates on network systems to ensure optimal performance. Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management: Escalate unresolved issues to L3 support or other relevant teams when necessary. Documentation: Maintain detailed records of network configurations, incidents, and resolutions. Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support cannot handle. Network Maintenance: Perform regular maintenance and updates on network systems to ensure optimal performance. Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management: Escalate unresolved issues to L3 support or other relevant teams when necessary. Documentation: Maintain detailed records of network configurations, incidents, and resolutions. Performance Monitoring: Monitor network performance and implement improvements to enhance efficiency and reliability. Collaboration: Work closely with L1 support, network engineers, and other teams to resolve issues and improve network performance. Training: Provide guidance and training to L1 support staff to improve their troubleshooting skills. Cisco Certified Network Associate (CCNA), Certified Network Operations Center Engineer (CNOCE), Cisco Certified Network Professional (CCNP) and Telecom OEM OSS Monitoring tools, Understanding of telecom 2G, 3G, 4G and 5G Radio , Core and Adjacent Network elements (HSS, VAS, LMS,LI etc..) with Its functions. Cetifcation of 4G/5G Wireless professional and Core / O-RAN/SON cources Ericsson/Nokia/Huawei/ZTE : Network Manager, Hardware and Software Management, Remedy Ticketing tool, Work force Management, CR tool, Scripting tool, Zero touch Integration, Citrix etc. Understanding of RAN protocols and procedures, RAN Integration, configuration Management, Optimization, and troubleshooting. This role is crucial for maintaining the reliability and performance of telecom networks, ensuring that any issues are promptly addressed to minimize downtime and service disruptions

We are looking for a skilled Citrix Administrator with 5 to 7 years of experience in Citrix technologies. The ideal candidate should have hands-on experience with NetScaler firmware upgrade, certificate renewal, and troubleshooting. This position is based in Pune and Hyderabad. Roles and Responsibility Manage core infrastructure evergreening and migrations. Administer VDI within Azure and Windows desktop OS hosted in a virtual environment. Troubleshoot Appsense setting up environment configurations and migrate Appsense infra server. Deploy applications and patches via SCCM and ensure compliance. Work with PowerShell scripting and other reporting tools for Citrix technologies. Collaborate with multiple stakeholders across the globe, including senior management. Job Expertise in Citrix XenDesktop and XenApp. Hands-on experience with on-prem environment version migration. Knowledge of Server Operating systems like Windows Server 2012/2016. Significant knowledge of Server Virtualization, Hypervisor, VMware ESXi, vCenter, SQL Database, SAN storage, and Networking. Good understanding of ITIL Agile processes and DR technologies. Excellent verbal and written communication skills. Willingness to work 24x7. Knowledge of monitoring infrastructure via various monitoring and ing tools like SCOM and SPLUNK.

We are looking for a skilled Citrix Admin with Netscaler to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and maintain Citrix environments, including Citrix servers and Citrix Virtual Apps and Desktops. Configure and troubleshoot Netscaler for optimal performance and security. Collaborate with cross-functional teams to resolve technical issues and implement new solutions. Develop and implement best practices for Citrix administration and Netscaler configuration. Provide technical support and training to junior team members on Citrix and Netscaler technologies. Monitor and analyze system logs, network traffic, and other data sources to identify potential issues. Job Strong knowledge of Citrix technologies, including Citrix Server, Citrix Virtual Apps and Desktops, and Netscaler. Experience with troubleshooting and resolving complex technical issues related to Citrix and Netscaler. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to analyze system logs, network traffic, and other data sources. Ability to provide technical support and training to junior team members. Strong understanding of security principles and best practices for securing Citrix environments.

The Team: Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customers ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact: You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the the time to market for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. Whats in it for you: Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Companys strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What were looking for: Basic Required Qualifications: Bachelors or PG degree in Computer Science, Information Systems, or equivalent. 7-10 years of hands-on experience in performance testing/engineering or software development. Strong experience with LoadRunner, JMeter, and tools like DevTools, Fiddler, and various APM platforms (AppDynamics, Dynatrace, Datadog). Proficient in one or more programming languages: Java, C#, Python, .NET. Key Soft Skills: Analytical mindset with exceptional problem-solving skills. Strong written and verbal communication; able to explain complex technical issues clearly. Ability to work collaboratively across global teams. Passion for quality, performance, and innovation. Additional Preferred Qualifications: Familiarity with protocols like Web(HTTP/HTML), Ajax Truclient, Citrix, .NET. Experience in databases (SQL Server, Cassandra, MongoDB, Postgres) and message brokers (Kafka). Working knowledge of cloud platforms (AWS, Azure), Docker, and modern JavaScript frameworks (AngularJS, NodeJS, ReactJS). Experience with CI/CD pipelines and Agile methodology. Preferred Soft Skills: Flexibility to adapt in a fast-paced, ever-changing environment. Ability to lead and mentor others in performance testing best practices. Enthusiasm for learning and self-development. Strong attention to detail and quality orientation. Preferred Qualifications: Bachelor's or higher degree in technology related field.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, our Security Consultants are game-changers, constantly pushing the boundaries of what's possible and transforming the way our customers do business. We're looking for a talented individual who thrives in a dynamic environment and is ready to take on the challenge of protecting organizations from threats both known and unknown – being the defender of tomorrow’s digital world. As a Security Consultant, you'll be the guardian of confidentiality, integrity, and availability, ensuring organizations are shielded from the ever-evolving threat landscape. Your expertise will be sought after as you assess, analyze, and implement effective security measures in customer environments, leaving no stone unturned when it comes to safeguarding their most sensitive data. Collaboration will be your forte, as you work closely with clients to understand their unique security requirements and assess their current security posture. Armed with this knowledge, you'll provide expert guidance and recommendations on the best security practices, risk management strategies, and robust security policies that will fortify their defenses. You won't stop at providing advice; you'll roll up your sleeves and get hands-on. Designing and implementing security controls, policies, and procedures will be your playground. You'll work alongside cross-functional teams to deploy state-of-the-art technologies, including firewalls, intrusion detection/prevention systems, access controls, and encryption technologies, ensuring a comprehensive security framework. The thrill of uncovering vulnerabilities and risks is what motivates you. Armed with your extensive knowledge, you'll conduct thorough security assessments, leaving no stone unturned in identifying potential security breaches. Your findings will serve as the foundation for meticulous security audits and reviews, ensuring adherence to policies and procedures. Your reports and findings will be the catalyst for management decisions and actions. In the fast-paced world of cybersecurity, staying ahead of the game is crucial. That's why you'll continuously immerse yourself in the latest security threats, technologies, and best practices. Your recommendations will drive enhancements to the organization's security posture, ensuring it remains at the cutting edge of defense. Your influence won't be limited to systems alone. You'll lend your expertise to the design and review of IT infrastructure, systems, and applications, ensuring they are secure by design from inception. Not only will you make an impact within our organization, but you'll also collaborate with customers and vendors on security assessments, audits, and due diligence activities. Your knowledge and experience will be instrumental in shaping secure collaborations and partnerships. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Security Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Any Professional level active certification from OEM (F5, Citrix) Hands on experience Citrix Net scalar and F5 Devices Experience on F5 Products (LB and WAF) Good Knowledge and Hands on Static and Dynamic Routing protocol: (BGP, EIGRP, OSPF) and failover concepts. Knowledge and hands on LTM/GTM, GSLB, HA, Cloud XC concepts. Experience on ASM will be preferred. Knowledge of SSL offloading and understanding of OWASP waf. Work from client location in Airoli, Navi Mumbai. 24*7 shift operations Implementing change request w.r.t LB and WAF technology Configure and troubleshoot Load balancer and WAF devices Troubleshooting severity issues Attending client meeting of change discussions. Support in providing RCA. Understanding vulnerability assessment and security hardening process. Minimum 6-8years of experience. Attend and able to participate in architecture discussion. Implement and troubleshoot network and security protocols Understanding of ITIL concepts. Experience in ticket handling through service now. The Operations Engineer will offer Level 2 and Level 3 Support that includes operation and change management. Understanding and daily use of Microsoft Office 365 Suite and other productivity tools (e.g., Excel, Word, PowerPoint, SharePoint) to accomplish audit and compliance related tasks). Preferred Technical And Professional Experience Application Centric Infrastructure (ACI) deployment and data center experience e frameworks Experience with cloud security, cyber resiliency/incident management, Zero Trust, network/EDGE security, and emerging technologies such as IoT and AI Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Day Shift, on-call/overtime may be required to ensure coverage of core business Job Purpose: Provide global support and ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level Key Result areas: Evaluate documented resolutions and analyse trends for ways to prevent future problems Alert management to emerging trends in incidents Support development and implementation of new computer projects and new hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans Assist in software releases and roll-outs and the communication thereof to the end users Assist as required in IT Projects Field incoming requests to the Service Desk via telephone, self-service portal and e-mail to ensure courteous, timely and effective resolution of end user issues Document all pertinent end user identification information Build rapport and elicit problem details from service desk customers Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician/team Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Escalate problems (when required) to the IT Operations Manager/Senior Management Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution Identify and learn appropriate software and hardware used and supported by the organisation Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Perform preventative maintenance, including checking and cleaning of servers in accordance with company policies and procedures and change management, working with the Server Administrators. Perform daily monitoring of server backups Check Service Desk queues and server/network monitoring for alerts and record and escalate as appropriate Accurately document instances of hardware failure, repair, installation, and removal Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs Support development and implementation of new computer projects and new hardware installations Test fixes to ensure problem has been adequately resolved Perform post-resolution follow ups to help requests Develop help sheets and FAQ lists for end users Reinforce SLAs to manage end-user expectations Competencies, Attributes, Knowledge: Working knowledge of ITIL Based Service Desk Incident Logging System Knowledge of basic computer/telecoms hardware, including Dell/HP laptops/desktops, Dell/HP printers, network/telecoms patching, mobile/smart phones, Macs/IPads Experience with desktop operating systems, including 7/8 & above Working knowledge of Windows AD administration Application support experience with Lotus Notes 5/6.5/8.5, Office 2007/2010, Citrix, Imaging Technologies, VPN client would be advantageous Working knowledge of a range of diagnostic utilities, including RDP, Dameware, Teamviewer Working with remote offices and homeworkers Familiarity with the fundamental principles of ITIL Strong documentation skills Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritise and execute tasks in a high-pressure environment, across different time zones/different sites Exceptional customer service orientation Experience working in a team-oriented, collaborative environment. Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Fluent English language skills Desirable: Certifications MCSA/MCSE, ITIL.

Hungry, Humble, Honest, with Heart. The Opportunity Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance. About the Team The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers’ experiences and successes. You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days. This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction. Collaborate with developers to identify product defects and enhance serviceability. Analyze customer data to mitigate risks and improve product reliability. Foster partnerships with technology allies for collaborative issue resolution. Contribute to and expand internal and external knowledge bases for continuous improvement. Mentor junior team members to foster a collaborative and growth-oriented culture. Gather customer feedback to drive product enhancements in collaboration with development teams. Provide rotational support coverage during weekdays and off-hours as necessary. What You Will Bring 7-9 years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage Proficient in communication, both written and verbal, for effective cross-team collaboration Experience in directly resolving complex technical issues with customers Degree in Engineering or Computer Science preferred Customer-driven mindset focused on delivering high-quality support experiences Familiarity with technologies from partners such as VMware, Citrix, and Microsoft Ability to develop tools and enhance internal and external knowledge bases Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XDR support team, you will serve our customer base by providing technical support, by answering incoming support inquiries, and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) to implement the fix Provide timely feedback on the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience BE/B.Tech engineering, equivalent technical degree or equivalent military experience required 5 to 10 years of relevant experience with strong communication and customer service skills Required experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging) Endpoint security technologies experience (XDR, SOAR, SIEM, etc.) Experience understanding malware, exploits, operating system structure, and behavior Experience with Android OS based applications (Installation, troubleshooting, Debugging) Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS) Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC) Knowledge of SIEM, vulnerability management tools, and firewalls Good to have skills: Experience with bash scripting OR Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify possible workarounds in broad, complex, and unique environments with mixed applications and protocols required Knowledge of Cloud infrastructure is a plus Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus Additional Information The Team Our Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role As a Technical Support Specialist, I Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite, working with our laboratory customers to resolve their Unity software issues. You will document customer calls/cases in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Specialists, you would have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare. Key Responsibilities Assist clinical laboratories who use Client Unity software suite, to provide the best care possible to their physicians and patients. Handle customer calls for requests and complaints per procedures, meet/exceed metrics expectations. Take ownership of the customer relationship and work to promptly resolve Unity software issues. Log/document cases in Salesforce (SFDC) Lightning CRM, manage cases to prompt resolution/closure. Learn and master our Unity software product offerings and how they can benefit our customers. Basic Qualifications Bachelor’s degree in an IT/computer or related technical discipline is strongly preferred. Associates degree in an IT/computer field plus a minimum of 2 years' work experience in a related life science, clinical/technical or computer discipline may be considered. Two or more years of customer service/call center experience is required. Clear communication skills in English are required. Experience with Salesforce Lightning CRM strongly preferred. Experience in Information Technology related to life sciences, biotech, or medical/laboratory field very helpful. Experience with SQL Server and TCP-IP Connections preferred. Knowledge/awareness of quality control (QC) principles and QC data management software highly desired. Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect are strongly preferred. A desire to help people, solve problems, and learn something new every day. Must be willing to work during US service hours, our service hours are Mon-Fri, 5AM-4PM Pacific Time. Preferred Qualifications Bachelor’s degree in an IT/computer or related technical discipline is strongly preferred‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

TCS IS HIRING FOR Citrix Cloud Migration_8 TO 12 YEARS EXP FOR CHENNAI & KOLKATA LOCATION JD FOR REFERENCE: • Proven experience in designing and managing Citrix solutions, including Citrix Virtual Apps and Desktops and Citrix Cloud. • Experience with Microsoft Azure cloud platforms. • Strong knowledge of virtualization technologies. • Proficiency in scripting and automation. • Expertise in Azure Active Directory, Group Policies, and identity/access management integration. • Citrix certifications such as CCP-V (Citrix Certified Professional - Virtualization) or CCE-V (Citrix Certified Expert - Virtualization).

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Citrix Architect Experience Range: 10 – 15 Years Location: Chennai/Hyderabad Interview Mode : Telephonic Must Have: Strong experience in Design, deploy and manage Citrix DaaS environments Configure Citrix Cloud Connectors and integrate with Azure, AWS and On-Prem DC’s Implement and manage Citrix policies, access controls Migration experience of on-prem Citrix environments to Citrix Cloud Strong experience on Citrix Netscalar (SDX, MPX, VPX) Good to Have: knowledge\experience on Citrix DaaS (Cloud) , managing VDI servers on Azure/any other cloud environments. Essential: knowledge\experience on Citrix DaaS (Cloud) , managing VDI servers on Azure/any other cloud environments. Minimum Qualification: •15 years of full-time education •Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Desired Competencies (Technical/Behavioral Competency) Location - Pune & CHN, BLR , Delhi Exp Range - 6-8 yrs Must-Have Manage Citrix servers and applications, including installation, configuration, and maintenance Monitor system performance and troubleshoot issues as they arise Develop and implement policies and procedures related to Citrix administration Knowledge of Citrix StoreFront, Studio and Director Expertise of managing Citrix VDI, Virtual Apps and Desktop, including Provisioning Server, MCS, WEM, Citrix Cloud Proficient in Citrix Server Administration, Citrix Server, VMware and Citrix Administration Strong understanding of Citrix best practices for security, scalability, and reliability Good knowledge of Active Directory policies Knowledge of NetScaler(Client) Ability to work collaboratively with cross-functional teams and stakeholders Collaborate with IT teams to ensure smooth integration of new technologies and services Familiarity with Cloud technologies is a plus

Desired Competencies (Technical/Behavioral Competency) Exp Range- 8-10 yrs Hiring Location - Pune Must-Have** 8-10 years of hands-on experience with Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS. Proven expertise in Azure Virtual Desktop (AVD) architecture, deployment, and management. Experience with App Attach migration and application delivery in AVD environments. Strong knowledge of Azure Virtual Desktop (AVD), FSLogix, and profile management. Familiarity with PowerShell scripting for automation. Hands-on experience with cloud migration projects (Azure). Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and collaboration abilities. Manage Citrix DaaS solutions with a focus on scalability, security, and performance. Lead AVD migration projects , including App Attach implementation and optimization. Configure and optimize Citrix Virtual Apps and Desktops , including policies, profiles, and resource allocation. Troubleshoot and resolve complex Citrix DaaS and AVD issues. Collaborate with cross-functional teams to deliver seamless virtual workspace experiences . Ensure compliance with security standards and best practices in virtual environments. Provide technical documentation and knowledge transfer to internal teams. Good-to-Have Experience with Intune, Endpoint Manager, and Azure AD integration. Handson experience on Nerdio Certification in Citrix, Azure, or related technologies. Responsibility of / Expectations from the Role Proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution Scripting and Automation Production Support Incident management- When required they will take responsibility receiving calls and incidents at the services desk. They assist in analyzing, assigning and escalating the support calls. They also provide telephonic support to clients where required.

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 27-Jun-2025 Job ID 10286 Description and Requirements Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder’s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop: Native applications for Mac OS and Windows OS Web-based applications using latest web technologies Our direct interaction with customers allows us to: Promptly address their concerns Use their feedback to continually improve the product for an exceptional customer experience and added business value You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Role Purpose This role aims to: Identify customer business challenges Leverage the Five9 Voice solution and technology Deliver customer value through solution implementation and ongoing support It involves: Direct customer interaction when necessary Collaboration with other teams in Five9 organization How You Contribute Be part of an agile team to develop a scalable, highly available global voice platform Understand performance and scalability principles and apply them when developing software Collaborate with Product Managers, Architects, Engineering Leaders, and Test Engineers Mentor and train junior team members Skills, Competencies and Qualifications Required: 10+ years of industry experience in software development and troubleshooting VOIP systems Good understanding of VOIP protocols like SIP, RTP, RTCP and/or WebRTC Hands-on experience in writing backend code in C++ (8+ years) on both Windows and Mac OS Hands-on experience in: Writing frontend code with JavaScript (5+ years) OR Writing backend code with Java (5+ years) Experience in troubleshooting tools, audio media analysis, and good debugging skills Experience working on complex problems and systems Good technical leadership and capability to lead feature/project development Experience working within an Agile/Scrum team Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership Strong communication skills, both verbal and written Bachelor's degree (or equivalent/above) in relevant discipline Desirable: Familiar with React and/or Java Spring Boot framework Experience with virtual environments like Citrix and VMware Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous Other Requirements This position requires the ability to be On Call This position requires flexibility to work with people from both US and Australia at least Key Relationships There are no direct reports to this role Key stakeholders include: Product Manager Customer Support teams Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Urgently Hiring for Network Engineer L3 for a Service based company. Job Role:- Network Engineer L3 Job location:- Chakan (On site) Timings:- 8 AM to 4 PM Job Description:- Technical Skills Routing & Switching Expertise: Proficient in Cisco Switches (45XX, 3750/6500/Nexus/meraki) and Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series). Strong experience in Nexus upgrades, configurations, and troubleshooting. Expertise in IP routing protocols such as EIGRP, OSPF, and BGP for configuration and troubleshooting in enterprise networks. Advanced Networking Protocols: Knowledge of QOS, MPLS, VRF, and VRF lite. Proficient in switching protocols like STP, RSTP, PVST, and port channeling. Experience with HSRP, NAT, GLBP, and IP SLA configuration and troubleshooting Security Platforms: Strong experience with Cisco ASA, Forti gate UTM. Expertise in site-to-site VPN (IPsec), web, or SSL VPN. Load Balancer Platforms: Proficient in Citrix or F5 load balancer platforms. SDWAN and Wireless: Good experience with Cisco Meraki WAN devices, switches, and wireless access points. Network Tools: Familiarity with tools such as Wire shark, Network Observer, Net flow Analyzer, and MRTG Behavioral and Organizational Skills Collaboration and Communication: Strong written and verbal communication skills. Ability to interact effectively with onsite clients and senior peers globally. Client service-oriented with excellent delegation and follow-up skills Team Leadership: End-to-end ownership for service delivery. Lead teams of network services professionals, including NOC and Level 2 support Adaptability and Planning: Assertive and flexible to meet business demands. Ability to function effectively in a quality-conscious, process-driven, and productivity-focused organization.

Location: Pune, Hybrid. Status: Permanent, Full Time Package: Competitive Salary (fixed), 5 Day Working Week, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Why are we hiring a Platform Engineer? We are seeking a highly skilled Platform Engineer to join our dynamic team as we grow! In this role, you will work closely with cross-functional teams to design, develop, and maintain scalable, reliable, and high-performance platforms that power our applications and services. You will be responsible for ensuring the availability, performance, and security of the platform while collaborating with other engineers to create a seamless development experience. Who’s Instem? Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!) Instem is a unique, solutions-based organisation. We’ve doubled in size over the last 3 years through new business and product enhancement, but also via acquisition. Our growth plan is progressive, and we need you to help us reach that next level! What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths. What are you responsible for? Work with developers to ensure smooth integration and deployment pipelines. Develop and maintain automation and infrastructure as code (IaC) solutions to enhance operational efficiency. Design, build, and maintain infrastructure, tools and platforms to support internal and external applications and services. Monitor, troubleshoot and resolve issues related to platform performance, security, and scalability. Continuously evaluate and improve the architecture, tools, and processes to optimize performance and reliability. Implement best practices for system design, security, monitoring, and incident response. Collaborate with other engineering teams to provide infrastructure and platform support, ensuring systems are aligned with business needs. Build and maintain deployment pipelines using CI/CD tools to streamline application deployment. Ensure solutions are well documented. Participate in on-call rotation and incident management processes. Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently Behavioural Competencies Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience. Proven experience as a Platform Engineer, DevOps Engineer, or Systems Engineer. Strong proficiency in Azure and associated services. Hands-on experience with containerization technologies (Docker, Kubernetes). Proficiency in infrastructure automation and configuration management tools (ARM, Bicep, Terraform, Ansible, Puppet, Chef, etc.). Solid knowledge of networking, security, and system administration principles. Strong experience with CI/CD tools (Azure DevOps). Experience with monitoring tools (DataDog, Azure Monitor, Prometheus, Grafana, New Relic, etc.). Familiarity with scripting and programming languages such as Powershell, Python, Bash, etc. Strong troubleshooting, problem-solving, and analytical skills. Skills, Knowledge And Experience Experience with microservices architecture and managing cloud-native applications. Familiarity with databases and data pipelines (Oracle, Postgres, SQL, NoSQL, etc.). Understanding of security best practices and compliance standards (GDPR, SOC 2, etc.). Knowledge of configuration management frameworks like Helm and Kubernetes Operators. Experience moving from a managed data centre into public cloud. Working Citrix would be advantageous. Strong knowledge of networking and VPN’s. Daily, millions of lives are improved by the Instem technologies and services that have been deployed by our clients. This is a fantastic opportunity for you to help save and prolong people’s lives, by doing what you do best! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php

At ANS we pride ourselves on the strength and depth of our partnerships with hyperscalers, predominantly Microsoft, as Azure Expert MSP and Business Apps Inner Circle partner, in addition to AWS (predominantly within our SMB customer base) and other technology vendors (Citrix/VMware, HPE, DELL, Intel). Our partners have been a critical part of our growth story and will continue to be so, this role is key to our future success. The Strategic Alliances Coordinator role is not your typical role. The success of our alliances is measured on much more than just vendor revenue goals. Working closely with the ANS sales leadership & sales teams, leveraging the already vendor aligned ANS go to market, your role will be to collaborate with Sales and Technical teams internally, to drive and support access to funding through our strategic partnerships. This role puts you very much at the heart of the sales function for ANS, not just hidden away in partner portals! What will I be doing? Support the day-to-day of the alliances operational team, specifically supporting funding incentive activities and reporting Establish /Nurture/ Manage all Co-Sell activities & plans between ANS Account Executives (New Biz) and Alliance Partner sellers specifically Microsoft & AWS (but not limited to.). Oversee the management of high-priority sales pipelines, identifying strategic opportunities for leveraging Microsoft funding and incentives to support growth. Provide support to the sales team, ensuring they are fully trained and equipped to maximise Microsoft partner benefits, including, but not limited to comarketing, co-selling, funding and incentive. Coordinate with finance, delivery team, project team, and sales leadership to ensure that all funding opportunities are utilised effectively and processed in a timely manner. Provide updates sessions on Microsoft program updates, partner centre initiatives, and upcoming funding changes, ensuring senior teams are informed. Manage the upload of won opportunities to Vendor portals Oversee and maintain partner designations, working closely with training, sales and technical teams to ensure on-going compliance What will I bring to the role? Proficient with Microsoft Office applications Understands the Microsoft ecosystem and language used, so can navigate the complexity of the organisation, and maximise impact. Understanding of Microsoft funding structures, incentive programs, and rebate mechanisms. Proven ability to build relationships, drive change in organisations and rally others (internally and externally) behind an agenda by indirectly influencing them to a common goal. Knowledge of Microsoft Partner Centre and related tools, with an emphasis on reporting and forecasting Experience in a sales support or partnership alliance role, preferably within the technology industry Proven experience in leading sales support initiatives, with a focus on Microsoft Partner Centre. Demonstrable experience in coaching and mentoring sales teams, particularly around the maximising the use of Microsoft tools, incentives, and partner resources. Demonstrable experience in providing board report information on partner program performance Success in driving long-term partnership strategies that leverage Microsoft Partner programs to drive revenue growth. Strong project/program management skills and the ability to coordinate Sales/Marketing and Technical teams to deliver against the appropriate compliances and hit agreed KPI’s. Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s and customer’s needs in mind. Ability to embrace a growth mindset and inspire others to do the same. Technically competent - demonstrates a depth of knowledge and understanding with respect to cloud and cloud related services driving credibility within our partners