Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
5.0 - 8.0 years
3 - 7 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Citrix Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
3.0 - 5.0 years
0 Lacs
Mumbai
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: IT Operations Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
2 - 4 Lacs
Mumbai
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
2 - 4 Lacs
Thāne
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
0 Lacs
Bengaluru
On-site
JOB TITLE: Senior Lead Database Engineer - Devops DEPARTMENT: Infrastructure Platform Engineering REPORTING TO: Senior Manager – Database Solutions The Senior Lead Database Engineer is a technical authority on Database based projects and will provide production and development support for all LSEG BSL database applications. This includes design, deployment, migration, automation and operational support of critically important Oracle and SQL Server databases hosted on the Microsoft Azure platform. You will work closely with DB Design, Application and Cloud teams to build robust, scalable and secure databases environments in Azure using industry standard methodologies and ensuring these systems are maintained to these standards. The role involves designing and implementing the database strategies for backup and recovery, performance analysis, clustering, data management, user and developer assistance, and be a point of escalation. Also responsible for database connectivity using ODBC, JDBC or vendor specific architectures. Key responsibilities of the role: Leads projects’ priorities and outcomes. Evaluates new database features, emerging database technologies, and database reference architecture on premise and in public / private cloud. Contributes to defining company standards for infrastructure including servers, storage, networking, converged / hyper-converged infrastructure, and VMware technologies. Leads database technology strategies for migration, consolidation, replication, partitioning, backup & recovery, and prevention of data corruption. Leads development and maintenance of database designs, builds, patching and security capabilities using company tools and standards to improve the availability, scalability, latency, and efficiency of LSEG’s services. Assists Cybersecurity in maintaining an appropriate database security policy and evaluate applications to ‘police’ alignment to policy. Liaises with external vendors, application teams and business lines to determine database requirements / proposals for delivering maximum benefit to the business. Provides guidance in Business Continuity, High Availability, and Disaster Recovery strategies. Monitors and handles database resources to ensure optimum performance. Writes and reviews highly optimised and accurate code for LSEG database infrastructure and suggests improvements to existing code. Defines and maintains strategies for database management to include both manual procedures/spot checks and automated alerts. Provides mentorship and trains other team members on design techniques and coding standards, nurtures innovation and teamwork, and assists with complex critical issues. Assists Unix and Windows administrators to support applications requiring database expertise. Design, Develop, Deploy and Migrate responsibilities: Define standards for Database deployments Define data migration approaches Develop automation for database deployment and maintenance using DevOps tools and Infrastructure-as-Code (IaC) practices. Play a key role in solution design and implementation of database infrastructure (SQL Server) in Azure. Define and validate database migration plans from on-premise to Azure. Develop and maintain CI/CD pipelines specific to database. Ensure alignment with defined Database standards. Apply security standard methodologies and compliance controls for database access. Operations responsibilities: DB Platform Maintenance - Maintain the Database platform including Infrastructure, Code and Integrations to provide a robust database service to the application teams. Key behaviours and skills required to be successful in the role: Experience supporting business critical applications and servers in a multi data center/ multisite environment. Familiarity with IaC and DevOps tools and practices. Ability to develop automation to provision and manage SQL Server DB workloads on Azure. Automation DBA responsibilities SRE / DevOps (Python, Terraform, Ansible, Powershell Scripting / Bash / Korn Shell Scripting, GitHub/Gitlab, Bitbucket, Jenkins, Rundeck, Hashicorp Vault, docker, Kubernetes, helm charts etc.). RDBMS (Oracle, SQL Server, PostgreSQL etc). Azure, AWS (RDS and EC2) Cloud Database Skills. Extensive experience in Programming, Automation and DevOps. Familiar with Database Programming Languages: Oracle SQL and PL/SQL, SQL Server TSQL Scripting Other Requirements: Experience with Oracle (11g – 23ai), SQL Server (2008 – 2022), or Sybase ASE (15 - 16) would be very favourably considered. High Availability and Disaster Recovery with different replication technologies. Experience of working in the finance/banking sector would be an advantage. Advanced problem solving skills, able to think clearly under pressure and across technology boundaries. Able to prioritise work and present a clear list of tasks and time frames to management. Understanding of ITIL Service Framework. Familiarity with monitoring products. Optional Requirements: Experience with Delphix. Experience in Citrix, Web Development, Control-M, Service Now. Skills in Perl scripting and other Database technologies such as MySQL, MongoDB. Familiar with Distributed Transactions and Data Warehousing. Knowledge/Experience in using database migration tools Required Behavioural Skills: Strong persuading and influencing skills. Proficient communicator (verbal and written) at business and technical levels. Excellent problem solving skills. Able to work independently with minimal direction. Collaborate closely with various levels of staff within the organisation. Great teammate. Must be motivated to progress in the role. Self starter with the ability to plan and handle work efficiently. Pragmatic approach. Willingness to share experience / knowledge. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Posted 1 day ago
6.0 years
0 Lacs
India
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Responsible for Installation, configuration and troubleshooting of network products like Router, switches, load balancers, WAN Accelerators, WIFI, Cisco ACI, Cisco Meraki, SDWAN etc... As a Lead Administrator, you should be able to act as a Single point of contact for the technical issues in front of the customer management. Actively participate in all the Major Incidents. Ensure proper communication and quick resolution as a crisis manager. Responsible for performing Root Cause Analysis of Faults and providing corrective Actions Regular IOS updation and hotfixes Responsible for implementing best practice/hardening. Planning Major changes in the network and own the task till closure. Managing and monitoring of log files of cisco, Juniper, HP, Dell etc. network devices. Capacity planning of the network devices with proper recommendations. Providing Service Improvement Plans in the existing setup, identifying Risks. Preparation of Daily/Weekly/Monthly reports Escalation and coordination with service provider for issue resolution wherever required. Prepare and maintain Setup related documentation, operational and system documentation. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. providing training to L1/L2/L3 on new technologies and guiding/helping them with technical inputs. Should have minimum 6+ year’s hands on experience in various networking products such as routers, switches, wireless, load balancers, WAN optimizers etc. Good knowledge of TCP/IP stack routing, switching and subnetting. Expertise in Routing protocols like OSPF, EIGRP, and BGP. Expertise in HSRP/VRRP/GLBP and STP implementation. Knowledge of DNS, DHCP and related components. AAA, ISE, SNMP and other Router Management options. Experience in configuring Trunk, VTP, VLANs and complex switching architecture. Experience in implementing switch port security. Experience in configuring IPSEC/GRE. Able to work independently and efficiently on WIFI technologies (Cisco, Aruba, Rukus etc.) Develop and maintain architecture diagrams and documents. Well versed with load balancing technology, should have experience in either of BIG IP, Radware, citrix load balancers, array etc. Should be able to work on issues related to WAN optimizers like Riverbed, Silver peak etc. CCNP/CCIE certified. Knowledge of Firewall would be an added advantage. As per the Project Requirement. Working knowledge of CISCO DNA/SDA would be an added advantage Accepts Responsibility Team management Handle conflicts Integrity Commitment Judgement Organized Proactive ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Cisco Routing and Switching. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
2 - 5 Lacs
Chennai
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
2 - 5 Lacs
Ahmedabad
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Network Voice Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
2 - 5 Lacs
Alwar
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
INTERNATIONAL VOICE / NON VOICE is must Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure. Show more Show less
Posted 2 days ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
Remote
Job Description : Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing. Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps. Daily Activities: Dealing with International clients and have proficient international client support Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users Route problems to internal I.M. support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud. Help in organizing and managing of the business applications that is installed on Azure VD / Citrix. ITIL Knowledge (Incident /Problem /Change Management). Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration Installed Application troubleshooting. Like MS office, outlook, Adobe, etc Windows OS troubleshooting Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues. Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues. Good knowledge on Windows Security Components (Certificates, Antivirus, VPN) Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer Good understanding on Windows Services, Configurations and Scheduled Tasks Demonstrate strong analytical, troubleshooting and problem solving skills Experience of working with ServiceNow for Incident management Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues Please share your updated resume to babasuneel.gorre@hcltech.com Show more Show less
Posted 2 days ago
0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Primary purpose of the role: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely, located within India. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Key Result Area Strategy, Planning, Acquisition & Deployment Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests. Show more Show less
Posted 2 days ago
8.0 years
5 - 8 Lacs
Hyderābād
Remote
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Test and evaluate network security systems and processes to eliminate problems and make improvements Provide engineering expertise in identification of process improvement and automation opportunities. Manage the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes AWS WAF, Imperva SecureSphere WAF, Incapsula WAFs, McAfee and Checkpoint IPS appliances, Fortinet Firewalls, Fortinet SDWAN, Checkpoint and Cisco FWs and more. Support Network and Systems Security, Capacity planning and management, Plan for Disaster Recovery, Contingencies and Business Continuity Actively seek out inefficient workflows and work with leadership to establish road maps to streamline or automate those workflows Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR Prepare Business Cases, deployment plans, migration plans, and detailed bills of materials in preparation for presentation to Leadership to review for new deployments Create executive and technical-level communications and to gain credibility/trust of internal and external customers Convey technical information/solutions to different audiences using whiteboards, presentations, or written communications in a workshop format Consult, assess, or audit, design, and interview stakeholders to resolve highly technical requirements Research and stay ahead of curve on emerging tools, techniques, and technologies Maintain deep current technical knowledge of Network, Network Security and Cloud technologies Provide direct support, including after hours for the global network as needed Qualifications 8+ years of validated experience in managing, provisioning, and designing network security technologies in a large globally diverse environment Expert-level hands-on configuration of networking equipment, management tools and network analyzers In depth experience managing Imperva WAF, Incapsula Cloud WAF, AWS Cloud WAF In depth experience managing Trellix IPS and Checkpoint IPS Proven experience writing detailed methods of procedure and maintain documentation including the creation of Visio drawings Demonstrated strong 'Consultative based mindset' with collaboration skill for uncovering unmet technology-based needs and translating the requirements into strategic solutions Network Automation experience with Python and/or Ansible Any WAF certifications. Expert level understanding and implementation of commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SONET, DWDM, SDWAN, WAN Optimization Experience of Layer 3 technologies, including - IPv4, BGP, OSPF, EIGRP, PIM, HSRP, DMVPN, NHRP, and GETVPN – is required Experience of Layer 2 technologies, including - Spanning-Tree, VLANs, QinQ, Dot1q – is required Experience of traffic prioritization technologies and techniques including – QoS, TOS, COS, LLQ, CBWFQ, WFQ, Shaping, Policing, MPLS-VPN QoS Experience of Cloud Networking technologies Operational experience with load-balancing technologies such as Citrix, VmWare Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. This is a hybrid remote/in-office role and reporting to Manager. This is individual contributor (Non-Managerial) role #LI-Hybrid Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
Posted 2 days ago
0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Job Title: 3rd Line Network Engineer Location: Ahmedabad, Gujarat, India Shift Time: UK Shift Job Description To manage and own support tickets about existing customer services To design and implement changes as per the client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks. Responsibilities Regular communication verbal and written, with existing customers Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership and effectively manage support tickets for incidents, change, and service requests To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. Documented customer solutions – CMDB, Visio documentation, technical summary write-up DR/Failover Testing To provide support and mentoring to 2nd Line engineers Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects On-call rota out of hours for high-priority incidents Required Experience Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level In-depth knowledge of configuring and troubleshooting network security devices/protocols Ability to troubleshoot and isolate faults to identify root causes and bring to resolution Advanced knowledge of layer 2 and 3 protocols Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. Strong knowledge of OSPF and BGP in an ISP environment Proficient in packet capture and interpretation Familiarity with Cloud products such as Azure / Amazon AWS Experience working within a Managed Service Provider Environment. Minimum Basic experience with network automation/programing such as Ansible/Python Required Technical Skill Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series. Show more Show less
Posted 3 days ago
3.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve technical issues. - Implement system changes and updates as required. - Assist in the development and maintenance of technical documentation. - Collaborate with cross-functional teams to ensure seamless operations. - Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of IT infrastructure and systems. - Experience in troubleshooting and resolving technical issues. - Knowledge of network protocols and security principles. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less
Posted 3 days ago
8.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Test and evaluate network security systems and processes to eliminate problems and make improvements Provide engineering expertise in identification of process improvement and automation opportunities. Manage the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes AWS WAF, Imperva SecureSphere WAF, Incapsula WAFs, McAfee and Checkpoint IPS appliances, Fortinet Firewalls, Fortinet SDWAN, Checkpoint and Cisco FWs and more. Support Network and Systems Security, Capacity planning and management, Plan for Disaster Recovery, Contingencies and Business Continuity Actively seek out inefficient workflows and work with leadership to establish road maps to streamline or automate those workflows Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR Prepare Business Cases, deployment plans, migration plans, and detailed bills of materials in preparation for presentation to Leadership to review for new deployments Create executive and technical-level communications and to gain credibility/trust of internal and external customers Convey technical information/solutions to different audiences using whiteboards, presentations, or written communications in a workshop format Consult, assess, or audit, design, and interview stakeholders to resolve highly technical requirements Research and stay ahead of curve on emerging tools, techniques, and technologies Maintain deep current technical knowledge of Network, Network Security and Cloud technologies Provide direct support, including after hours for the global network as needed Qualifications 8+ years of validated experience in managing, provisioning, and designing network security technologies in a large globally diverse environment Expert-level hands-on configuration of networking equipment, management tools and network analyzers In depth experience managing Imperva WAF, Incapsula Cloud WAF, AWS Cloud WAF In depth experience managing Trellix IPS and Checkpoint IPS Proven experience writing detailed methods of procedure and maintain documentation including the creation of Visio drawings Demonstrated strong 'Consultative based mindset' with collaboration skill for uncovering unmet technology-based needs and translating the requirements into strategic solutions Network Automation experience with Python and/or Ansible Any WAF certifications. Expert level understanding and implementation of commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SONET, DWDM, SDWAN, WAN Optimization Experience of Layer 3 technologies, including - IPv4, BGP, OSPF, EIGRP, PIM, HSRP, DMVPN, NHRP, and GETVPN – is required Experience of Layer 2 technologies, including - Spanning-Tree, VLANs, QinQ, Dot1q – is required Experience of traffic prioritization technologies and techniques including – QoS, TOS, COS, LLQ, CBWFQ, WFQ, Shaping, Policing, MPLS-VPN QoS Experience of Cloud Networking technologies Operational experience with load-balancing technologies such as Citrix, VmWare Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. This is a hybrid remote/in-office role and reporting to Manager. This is individual contributor (Non-Managerial) role Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Show more Show less
Posted 3 days ago
4.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Description Position Title, Responsibility Level QA, B1/B2 Function Insurance Products and Platforms Reports to AVP / Sr. AVP Employment Type Span of Control 0 Location Noida Basic Function Lead Test Framework design and Development Develop a strong understanding of the company’s proprietary tool, Life Digital Suite. Create comprehensive test plans for both functional and non-functional testing. Ensure consistent enhancement of the automated regression test bed. Generate test data in alignment with the test plan. Exposure to the AI tool landscape to leverage the best AI tools and capabilities. Project Connect and support requirement management. Test Project management Development of Wiki Pages, Testing Best Practices documentation. Conduct Testing Tools’ Trainings. Essential Skills More than 4+ years of experience in testing and Test automation Experience of providing Test automation solutions with Test automation framework design and development for end-to-end testing requirements of a project Providing testing strategies as well as automation solutions for variety of application platforms as windows, Web, Citrix, cloud etc. Working knowledge of functional as well as non-functional testing Experience of Test Automation for Functional testing, API testing, Performance Testing, Security testing, Code Coverage testing Hands on experience with automation tools like Selenium, Cucumber (BDD Framework), Ready API, JMeter/Loadrunner etc. Exposure to cloud infrastructure is highly desirable for defining NFR Testing for our Cloud Native Product Exposure to AI tools Experience of Testing Management tools like QC, JIRA etc. Experience of CI-CD integration automation Writing white papers for testing innovations and emerging trends in testing Managing test automation projects as an individual contributor as well as by leading a team Strong execution skills, able to drive things on own and deliver value to the organization Strong team player. Primary Internal Interactions Senior management, QA teams and other internal Stakeholders Skills Technical Skills Required Skills Test Automation, Test Architecture, Functional and Non-Functional testing, Test Project Management Tools Selenium-Webdriver/TestNG, Cucumber, UFT, TestComplete, Ready API, JMeter/Loadrunner, QC/JIRA, CI-CD tools. Servers Knowledge Process Specific Skills Delivery Domain Software Technology Business Domain Insurance Soft Skills Effective verbal and written communication skills, Presentation skills and people management skills Working Hours 11 AM- 9 PM Education Requirements A Bachelor/Master's degree in Computer Science Any Certifications in ISTQB, Automation tools Work Experience Requirements 0 – 2 Years – A1 2 – 4 Years – A2 4 – 6 Years – B1 6 – 8 Years – B2 8 – 12 Years – C1 12+ Years – C2 Annexure Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ __ Candidate Supervisor/Manager Date Show more Show less
Posted 3 days ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad
Work from Office
Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.
Posted 3 days ago
4.0 - 8.0 years
6 - 10 Lacs
Coimbatore
Work from Office
The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Engineer L0 - Scheduling and Alerting, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation- lets talk! Reporting to the Sr. Manager of IT Services, the IT Engineer Associate is responsible for supporting multiple applications across the organization, which include Windows, AD, Citrix, Office 365 and additional applications like PagerDuty, Redwood CPP that you will be trained. As a member of our well-respected IT team, you will enjoy a wide variety of self-directed work within a supportive team environment. A positive attitude with the desire to focus on and please the customer, including the ability to quickly understand the customers point of view, will be key success factors in your role. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Monitor event alerts, acknowledge and, when appropriate, escalate to the next level support team(s). Perform in-depth monitoring for P1 and P2 critical applications and basic monitoring for P3, P4 applications. Notify Outage Management Team as the first point of contact for critical P1 and P2 alerts to ensure timely escalation and resolution. Schedule jobs in SAP tool for different systems, ensure successful runs and restart when required. Cleanup NAS backup server files. Prepare weekly error report and ensure tickets are created for all failed jobs. Prepare weekly & monthly Task performance/ Aging reports, drive aging calls with wider team and ensure tickets are closed on time/record justification if required. Support IT changes, prioritizing change requests, assessing impact, and accepting changes which meet requirements. Maintain internal knowledge repository. Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date. QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelors degree or equivalent experience within an enterprise level corporate IT environment is required. Experience in IT monitoring is highly desirable. Direct experience with Jenkins, Nprinting, Cloudwatch, Qlikview, SolarWinds, Redwood, OpManager and/or PagerDuty is highly desirable. Certifications in AWS or ITIL is a plus. KNOWLEDGE S AND ABILITIES (Those necessary to perform the job competently) Knowledge of ITIL based Incident, Problem and Change Management processes. Strong problem solving and analytical skills. Ability to self-start and to effectively participate in a team environment. Ability to be an on-call escalation point for production support and scheduled off-hours/weekend work if/when required. Ability to focus on the customer and to adhere to processes defined for customer issue handling. Ability to examine, summarize, and effectively present data when required. Commitment to high professional and ethical standards in a diverse workplace. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: WebLogic Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 3 days ago
5.0 - 10.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Job Requirements Role/ Job Title: Security Engineer - EDR Function/ Department: Information Technology. Job Purpose IDFC FIRST Bank is seeking a highly skilled and experienced Security Engineer - EDR to join our growing team. As a Security Engineer, you will be responsible for implementing and maintaining our Endpoint Detection and Response (EDR) systems to ensure the security of our organization's IT infrastructure. Key Responsibilities Solid understanding of threat detection, MITRE ATT&CK framework, and endpoint forensics. Strong knowledge of Windows, macOS, and Linux endpoint security Manage and optimize EDR solutions such as CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, etc. SentinelOne preferred. Investigate and respond to endpoint security incidents using threat intelligence and behavioral analytics. Develop and tune EDR rules, detection signatures, and automated response playbooks. Collaborate with SOC teams, threat hunters, and IT teams to contain and remediate incidents. Conduct root cause analysis and document security events and findings. Provide recommendations to improve endpoint protection policies and procedures. Maintain dashboards, reports, and documentation for ongoing monitoring and compliance. Assist in security assessments and audits related to endpoint security posture. Stay up-to-date with the latest threat landscape and EDR advancements. Mandatory Skills Endpoint detection and response (EDR) - SentinelOne CrowdstrikeMicrosoft Virtual Desktop technology (VDI) - Citrix vdi, Microsoft Wvd Networking (Cisco, Juniper) – Good experience Security Perimeter (Checkpoint, Fortigate, PaloAlto, Proxy)- good experience Security endpoint (AV,EDR,DLP)—Basic experience MDM Solution (Jamf,Intune,other MDM) – Basic experience Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA) Experience: 5-10 years of relevant experience. Show more Show less
Posted 3 days ago
3.0 years
0 Lacs
Sadar, Uttar Pradesh, India
On-site
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Responsible for high quality and timely day to day delivery of Asset Management services. Activities include, but are not limited to: asset management order processing and placement, hardware and software systems, interface with support organizations, monitoring of processes, data flows and data repositories to ensure assets' data elements are being collected, handled, stored and reported accurately in accordance with vendor licensing terms and conditions; performance of timely asset data updates to maintain accuracy of database repository, identifying and managing asset discrepancies and compliance resolution process to closure. As an Asset Management Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles – we're transforming the way businesses thrive in the digital age. In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand. You will be the catalyst for improved business performance – diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights. Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers’ unique needs. As an Asset Management Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl’s expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible. If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service – Kyndryl is the place for you. Responsibilities Performed Asset Management for IT assets (desktops, laptops, servers,storage, network devices) Day to Day activities of Asset Management Function that include preparing and uploading reports. Tracked asset disposal process, ensuring record deletion from fixed asset register.Published weekly stock and close location reports Generated non-compliance reconciliation reports (weekly) ,Published monthly AMC and SLA reports &Managed daily machine and material records Maintained fixed asset register with serial number updates (ownership changes, disposals) Maintain records of allocated machines as well as material on daily Basis Maintain an accurate and up-to-date inventory of all hardware assets, including computers, servers, CCTV, ACS, networking equipment, and peripherals. - Capture details such as make, model, serial number, specifications, and location, EOL/EOS, Warranty information, etc. Analyses and/or controls IT assets ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out Manage enterprise-wide compliance with all software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. Ensure retention of all proof-of-license documentation Define and ensure that compliance with ITAM processes are maintained. Contribute to the ITAM strategic plans and support projects related to it ServiceNow / Summit AI /SolarWinds / Other Discovery Asset Management tools to meet the organization’s asset management needs. Continuously optimize the use of discovery tools to enhance asset management processes Generate and analyse reports using ITAM tools to provide insights into asset utilization and performance . Manage and support the effective use of the CMDB and the supporting ITAM functions Conduct regular audits to verify the accuracy of the asset inventory Identify hardware assets that have reached their end-of-life or are no longer in use. - Develop and execute a secure and environmentally responsible disposal or recycling process. Prepare and present detailed asset performance reports to senior management and stakeholders. Commitment to continuous improvement through regular review and optimization of asset management processes. Ability to prepare for and manage internal and external audits related to IT assets. Performed daily software license approvals in BMC Remedy (identifyingfreeware commercial) Managed software licensing and compliance (DTLT, Flexera vs. AR) Coordinated software license renewals with requesters/tower leads Procured and maintained Flexera license Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist – you can find your next opportunity here Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills And Experience Minimum 3 years of experience with Asset Management Project Management Methodologies & Best Practices Infrastructure Management & Setup Vendor Management & Procurement Process Improvement & Implementation Compliance & Risk Management Project Documentation & Closure Bachelor s degree in computer science, Software Engineering, or related field. 3+ years of experience in IT Asset Management(HAM/SAM) Domain & overall 3+ years of experience in IT Operations. Understanding various licensing models (perpetual, subscription, user/device-based, etc.) for vendors like Microsoft, Adobe, Oracle, SAP, IBM, etc. Expertise in tracking software installations, usage, and license entitlements. Familiarity with ITSM frameworks like ITIL for asset lifecycle management. Knowledge of SaaS, IaaS, and PaaS licensing models for platforms like AWS, Azure, Google Cloud, and virtualized environments (VMware, Citrix). Proficiency in managing the entire lifecycle of IT assets from procurement to disposal. Experience with IT asset management (ITAM) tools and Strong Excel Knowledge and Basic BI. Skills in budgeting, cost analysis, and financial planning related to IT assets. Ability to collaborate with various stakeholders, including IT teams, finance, procurement, and senior management. Any IT Graduation. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less
Posted 3 days ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Skills, Abilities, And Knowledge Core Routing and Switching (Cisco Catalyst/Nexus, Meraki, Dell, Arista) BGP, OSPF, EIGRP, VXLAN, MPLS, IPSEC, GRE Firewall Architecture (Palo Alto, Checkpoint, Cisco ASA/Firepower) Load Balancers (F5 BIG-IP LTM/GTM, Citrix ADC) VPN technologies (site-to-site, client-based, SSL VPNs) SD-WAN Technologies (VeloCloud, Meraki SD-WAN, Cisco SD-WAN) Network Access Control (Aruba ClearPass, Cisco ISE) Wi-Fi Solutions (Aruba, Cisco Wireless, Mist Systems) Network Monitoring and Management Tools (SolarWinds, ThousandEyes, PRTG) Cloud Networking (Azure Virtual WAN, AWS VPC Peering/Transit Gateway) Scripting basics (Python, Ansible) for network automation Conduct regular audits and implement necessary remediation measures Document solutions and best practices for knowledge sharing purposes Excellent Communication And Presentation Skills Ability to translate complex technical concepts to non-technical stakeholders Strong analytical and problem-solving abilities Strategic thinking and business acumen Collaborative approach to working with cross-functional teams Show more Show less
Posted 3 days ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
Technical Knowledge: Basic understanding of telecom networks, protocols, and technologies. Monitoring Tools: Familiarity with network monitoring tools and software. Problem-Solving: Strong analytical and problem-solving skills. Communication: Good verbal and written communication skills. Teamwork: Ability to work effectively in a team environment. Attention to Detail: High attention to detail and accuracy in monitoring and reporting. Network Monitoring: Continuously monitor telecom network systems and infrastructure to ensure optimal performance and availability. Issue Identification: Detect and identify network issues, outages, and performance bottlenecks using monitoring tools. Troubleshooting: Perform initial troubleshooting steps to resolve network issues or escalate them to L2/L3 support teams. Incident Management: Log incidents, track their progress, and ensure timely resolution. Reporting: Generate and maintain reports on network performance, incidents, and resolutions. Communication: Coordinate with internal teams and external vendors to resolve network issues. Documentation: Maintain accurate documentation of network configurations, incidents, and troubleshooting steps. Cisco Certified Network Associate (CCNA), Certified Network Operations Center Engineer (CNOCE), Cisco Certified Network Professional (CCNP) and Telecom OEM OSS Monitoring tools, Understanding of telecom 2G, 3G, 4G and 5G Radio , Core and Adjacent Network elements (HSS, VAS, LMS,LI etc..) with Its functions. Cetifcation of 4G/5G Wireless professional and Core / O-RAN/SON cources Ericsson/Nokia/Huawei/ZTE : Network Manager, Hardware and Software Management, Remedy Ticketing tool, Work force Management, CR tool, Scripting tool, Zero touch Integration, Citrix etc. This role is crucial for maintaining the reliability and performance of telecom networks, ensuring that any issues are promptly addressed to minimize downtime and service disruptions. Show more Show less
Posted 3 days ago
5.0 years
0 Lacs
Hyderābād
On-site
Job requisition ID :: 83567 Date: Jun 12, 2025 Location: Hyderabad Designation: Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Summary The role requires providing expertise and leadership for Incident Response capabilities including good understanding of cyber incident forensics. It requires providing both subject matter expertise and project management experience to serve as the “point person” of client engagement in domain. The candidate shall pertain efficient incident response and remediation skills to minimise the impact of cyber risks. The individual will oversee and support security monitoring operations team and assist them during security incidents and ensure incidents are managed and responded effectively including and reporting to stakeholders. This role primarily consists of leading team of the Incident responders, Incident managers and stakeholders (including client, vendors, etc.) and to conduct thorough response activities on behalf of a wide variety of clients across sectors. Candidate is required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment and remediation plans. Candidate is required to have hands-on experience of incident management and investigation tools and shall be comfortable leading teams on challenging engagements, communicating with clients, providing hands-on assistance with incident response activities, and creating and presenting high-quality deliverables. Skills required Responding to alerts from across the entire global technology and information estate to quickly detect harmful behaviours and events, containing, mitigating, and remediating minor incidents and in coordination with the Cybersecurity Incident Management and Response Team, effectively containing, mitigating, and remediating more serious events. Supporting cyber security incidents through to eradication and feed into the Post Incident Review process that delivers detailed analysis on the root cause of incidents investigated and produces findings and recommendations that support control adjustments to better protect the bank. Identifying, developing, and implementing new detections (Use cases) and mitigations (Playbooks) across the security platforms. Reviewing and approving new Use Cases and Playbooks created by Cybersecurity colleagues. Continuously reviewing the effectiveness of analysis playbooks, processes, and tooling. Communicating new use cases (go-live, demise, tuning), to the cybersecurity operations teams, supporting the Cybersecurity Operations Manager in ensuring all teams are prepared to take on the additional workload and have sufficient tools, training, and capability to do so effectively. Researching emerging threats and vulnerabilities to aid in the identification of cyber incidents. Applying structured analytical methodologies to maximise threat intelligence growth and service efficacy. Supporting the Crew Leads during shift handovers, ensuring all team members are ready to manage ongoing incidents. Supporting the triage of potentially malicious events to determine severity and criticality of the event. Provide expert-level advice and technical leadership to the team, driving the continued evolution of hunting, monitoring, detection, analysis and response capabilities and processes. Train, develop, mentor, and inspire cybersecurity colleagues in area(s) of specialism. Collaborate with the wider Cybersecurity (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose. Identify processes that can be automated and orchestrated to ensure maximum efficiency of Global Cybersecurity Operations resources. Promote a “self-critical” and continuous assessment and improvement culture whereby identification of weaknesses in the bank’s control plane (people, process, and technology) are brought to light and addressed in an effective and timely manner. Support engagement in support of Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise Cybersecurity efforts and success. Requirements: To be successful in this role, you should meet the following requirements: 5+ years of technical experience in IT or IT Security, for example as a network or operating system administrator. Expert level knowledge and demonstrated experience of common log management suites, Security Information and Event Management (SIEM), EDR, Email Protection, Case Management & other cyber security tools. Expert level knowledge and demonstrated experience of common cybersecurity technologies such as IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc. Good knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure, and Google. Good knowledge and demonstrated experience of common operating systems and platforms to include Windows, Linux, UNIX, Oracle, Citrix, GSX Server, iOS, OSX, etc. Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits. Functional knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems. Good knowledge of key information risk management and security related standards including OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines and NIST standards Good knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation, and remediation. Formal education and advanced degree in Computer Science or similar and/or commensurate demonstrated work experience in the same. CEH, EnCE, SANS GSEC, GCIH, GCIA CISSP or any similar Certifications. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome … entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_
Posted 3 days ago
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